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Front Office Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
  • Soliciting guest feedback and using it to constantly elevate our guest journey.
  • Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the boutique hotel business and the intimacy of a small, high-end property.
  • You have a strong and adventurous disposition and love exploring new cultures.
  • You love communicating with people, even when there are language or cultural barriers.
  • You find a sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
  • Previous experience in front office management in a luxury environment
  • Previous experience living/working outside your home country, preferably in Asia.
  • Strong administrative skills and business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Partie (CDP)

14-Oct-2026
Tarabelle | 66661Indonesia - Badung, Bali

Tarabelle


Job Description

Chef de Partie (CDP)

Job Description

  • Prepare and cook food according to the restaurant’s recipes, standards, and presentation guidelines.

  • Take responsibility for a specific kitchen section/station and ensure smooth daily operations.

  • Ensure all ingredients are properly prepared, stored, and available for service.

  • Maintain consistency in food quality, taste, portioning, and presentation.

  • Monitor food stock at the assigned station and communicate shortages or replenishment needs to the Sous Chef/Chef.

  • Maintain high standards of food hygiene, cleanliness, and kitchen safety.

  • Support and guide Commis/Cook Helpers within the assigned section.

  • Coordinate with other kitchen sections to ensure timely and smooth food service.

  • Follow proper food handling, storage, temperature control, and sanitation procedures.

  • Assist with menu preparation, mise en place, and other kitchen duties as required.

Qualifications

  • Minimum 1–2 years of experience as a Chef de Partie or in a similar kitchen position.

  • Previous experience in a restaurant, café, hotel, or hospitality environment.

  • Good knowledge of cooking techniques, food preparation, and kitchen operations.

  • Able to manage and take responsibility for an assigned kitchen section.

  • Good understanding of food hygiene and safety standards.

  • Able to work well under pressure in a fast-paced kitchen environment.

  • Good teamwork, communication, and coordination skills.

  • Disciplined, responsible, and detail-oriented.

  • Willing to work shifts, weekends, and public holidays.

  • Culinary education or relevant certification is an advantage.


  Apply Now  

CDP

14-Oct-2026
Nongbu Market | 66663Indonesia - Badung, Bali

Nongbu Market


Job Description

About the role

We are seeking an experienced Chef de Partie (CDP) to join our culinary team at our Premium Korean BBQ Grill restaurant. This is a unique, high-profile role where you will manage the back kitchen prep and headline our Live Grill Bar, engaging directly with our premium clientele.

Key responsibilities

  • Lead the daily operations of the Grill Bar section, ensuring consistent execution of premium Korean BBQ standards

  • Conduct live-grilling, precision cutting, and serving at the counter while maintaining a warm, professional, and interactive dialogue with guests

  • Ensure absolute flavor consistency for authentic Korean/Asian recipes (marinades, sauces, banchan, stews) according to company SOPs

  • Confidently explain various premium meat cuts, marbling scores (Wagyu, USDA Prime, etc.), and traditional Korean dining pairings to guests

  • Manage inventory, control meat portioning, place ordering requests to the Sous/Head Chef, and minimize food wastage

  • Mentor and train Commis/Cooks under your section while maintaining strict hygiene and food safety protocols (HACCP)

About you

  • Minimum 3 years of experience as a Chef de Partie (CDP) in Premium Korean BBQ establishments, fine-dining restaurants, or 5-star hotels

  • Highly familiar with and skilled in Korean / Asian cuisine (mastery of authentic marinades, meat preparation, and fermentation flavor profiles)

  • Exceptional communication skills, high confidence, and natural hospitality when interacting with premium guests

  • Immaculate personal grooming and high hygiene standards

  • Deep understanding of premium beef grading, marbling, and precision temperature/grill control

  • Strong leadership skills, high stress tolerance, and the ability to thrive in a fast-paced environment


  Apply Now  

Area Villa Manager

14-Oct-2026
Secluded Bali Villas | 66444Indonesia - Badung, Bali

Secluded Bali Villas


Job Description

Are you hands-on, detail-oriented professional person to lead operations and team culture across our premium villas in Berawa and Seminyak? If you thrive on delivering authentic luxury hospitality and leading an on-the-ground team, this role is for you.

What You’ll Do

  • Take ownership of the guest journey from pre-arrival to departure, tailoring stays to individual preferences and handling special requests smoothly.

  • Support, schedule, and mentor team members across Housekeeping, F&B, Maintenance, and Pool/Gardening.

  • Direct daily villa operations, keep property presentation flawless, and handle any operational issues on the spot.

  • Manage stock levels, equipment condition, and operational supplies to keep everything running without a hitch.

What We’re Looking For

  • 5+ years of proven leadership in villa or hotel management.

  • Fluent in spoken and written English.

  • Strong problem-solving skills with a calm, effective approach under pressure.

  • A sharp eye for luxury service details and property upkeep.

  • Flexibility to adapt work hours based on guest occupancy and needs.

What We Offer

  • Salary Range: IDR 7,000,000 - 8,000,000 / month

  • Service Perks: 20% villa charge on F&B sales

  • Government Benefits: THR allowance + BPJS Kesehatan & Ketenagakerjaan

  • Growth & Rest: Annual salary reviews and 12 days paid annual leave

  • Work Environment: A supportive, steady, and professional team atmosphere

Ready to Join Us? Send your CV and a quick note introducing yourself. We look forward to meeting you!

  Apply Now  

Sous Chef

14-Oct-2026
Private Advertiser | 66662Indonesia - Bali

Private Advertiser


Job Description

About the role

As our Sous Chef, you will be the second-in-command in the kitchen, working closely with the Head Chef to manage daily back-of-house operations. You will play a pivotal role in maintaining culinary excellence, mentoring the line team, and ensuring strict adherence to our rigorous from-scratch philosophy.

Key responsibilities

  • Lead, train, and supervise the kitchen line (Cooks/Commis) to ensure smooth service and strict adherence to SOPs.

  • Enforce pristine food presentation, flavor consistency, and guarantee that zero artificial flavor enhancers (MSG) enter the line.

  • Oversee and execute the daily production of all fundamental components—including stocks, classic reductions, sauces, and bases—purely from raw, fresh ingredients.

  • Monitor food costs, conduct regular stock controls, minimize wastage, and manage premium inventory fresh daily.

  • Maintain the highest standards of kitchen hygiene, sanitation, and food handling safety (HACCP principles).

About you

  • Minimum 2–3 years of experience as a Sous Chef or Junior Sous Chef in high-end casual dining, fine dining, or a 4/5-star boutique hotel.

  • Strong command over classical French techniques (e.g., sous-vide, emulsification, mother sauces) combined with a deep understanding of Asian flavor profiles.

  • A genuine passion for clean, artisan cooking and valuing the discipline required to build flavors naturally without relying on commercial shortcuts.

  • A firm yet educational leader who thrives under pressure during high-volume rush hours, possessing sharp organizational and time-management skills.

  • A degree or diploma in Culinary Arts, Hospitality, or a related field is highly preferred.


  Apply Now  

Bartendress

14-Oct-2026
Y SPORT BAR PADANG-PADANG | 66798Indonesia - Bali

Y SPORT BAR PADANG-PADANG


Job Description

About us

Y SPORT BAR PADANG-PADANG is a vibrant and dynamic establishment located in the heart of Bali. We are committed to delivering exceptional hospitality experiences and creating memorable moments for our guests. Our bar is known for its welcoming atmosphere, expertly crafted beverages, and outstanding customer service. We pride ourselves on fostering a team-oriented environment where passion for hospitality excellence is celebrated and rewarded.

About the role

We are seeking a talented and enthusiastic Bartendress to join our team at Y SPORT BAR PADANG-PADANG in Bali. This is a contract position that offers an exciting opportunity to be part of a high-energy hospitality environment. As a Bartendress, you will be the face of our bar, crafting premium beverages and delivering exceptional service to our diverse clientele. You will play a crucial role in creating an inviting and enjoyable atmosphere whilst maintaining the highest standards of professionalism and excellence.

Key responsibilities

  • Prepare and serve a wide variety of alcoholic and non-alcoholic beverages according to established recipes and presentation standards

  • Take customer orders efficiently and accurately, providing recommendations based on guest preferences and expertise

  • Maintain exceptional standards of bar cleanliness, organisation and hygiene at all times

  • Operate the cash register and manage bar transactions with accuracy and integrity

  • Stock and rotate bar inventory, ensuring adequate supplies of spirits, mixers, garnishes and glassware

  • Engage with guests in a friendly and professional manner, building rapport and ensuring customer satisfaction

  • Monitor guest behaviour and consumption, demonstrating responsibility and duty of care

  • Follow all health and safety regulations and local licensing laws pertaining to alcohol service

  • Work collaboratively with bar team members and wider hospitality staff to ensure smooth operations

  • Maintain knowledge of current cocktail trends, house specials and promotions


What we're looking for

  • Proven experience as a Bartendress, bar staff member or in a similar bar and beverage service role

  • Strong knowledge of cocktail recipes, mixology techniques and classic and contemporary drinks

  • Excellent communication and interpersonal skills with the ability to engage confidently with diverse guests

  • High standards of personal grooming and professional presentation

  • Exceptional customer service orientation and commitment to guest satisfaction

  • Ability to work efficiently in a fast-paced, high-volume environment

  • Strong organisational and multitasking abilities

  • Knowledge of responsible alcohol service and relevant licensing regulations

  • Flexibility to work varied shifts, including evenings, nights and weekends

  • Relevant certifications or qualifications in bartending, mixology or hospitality service would be advantageous

  • Experience working in Bali or other international hospitality settings is preferred


What we offer

We offer a competitive contract position with an exciting and dynamic work environment. You will have the opportunity to develop your skills in a vibrant bar setting and work alongside a passionate team committed to hospitality excellence. This role provides exposure to diverse guests from around the world and the chance to showcase your bartending expertise. We believe in creating a supportive workplace where team members are valued and their contributions recognised. You will enjoy flexible scheduling that respects work-life balance whilst meeting the operational needs of our busy venue.

Apply now

If you are a skilled and enthusiastic Bartendress with a passion for exceptional beverage service and guest experiences, we would love to hear from you. Please submit your application including your CV and a brief cover letter outlining your bar service experience and why you would be an excellent fit for our team at Y SPORT BAR PADANG-PADANG.


  Apply Now  

Front Office

14-Oct-2026
KBA DMC | 66938Indonesia - Bangli, Bali

KBA DMC


Job Description

About the role

De Klumpu Bali is looking for a friendly, professional, and service-oriented Front Office Staff to join our team and create memorable experiences for our guests.

Key responsibilities

  • Handle guest check-in and check-out procedures.
  • Manage reservations and guest inquiries.
  • Provide information about hotel facilities and local attractions.
  • Coordinate with other departments to ensure excellent guest experiences.
  • Handle guest requests and complaints professionally.

About you

  • Minimum education: Senior High School (SMA/SMK), preferably in Hospitality or Tourism.
  • Experience in Front Office or hotel operations is preferred.
  • Good English communication skills, both spoken and written.
  • Excellent communication and interpersonal skills.
  • Friendly, well-groomed, responsible, and guest-oriented.
  • Able to work in a team and willing to work on a shift schedule.
  • Passionate about hospitality and Balinese culture.

About us

De Klumpu Bali is a team that celebrates authentic Balinese hospitality, local culture, and meaningful guest experiences.

  Apply Now  

Head Chef or qualified CDP level

14-Oct-2026
PT. Bumi Sagara Bojana | 66665Indonesia - Central Jakarta, Jakarta

PT. Bumi Sagara Bojana


Job Description

Main Role

  • Runs day-to-day International Standard kitchen operations

  • Converts Chef Owner’s vision into execution

  • Controls CONSISTENT quality and discipline

  • Manages kitchen timing and communication

Reports To

Executive Chef

Supervises

All kitchen departments

Qualifications

  • Minimum 5 years senior kitchen leadership

  • Experience in:

    • fine dining

    • luxury steakhouse

    • premium grill kitchen

  • Strong expediting ability

  • Deep understanding of proteins and firing temperatures

  • Excellent organizational skill

  • Experience leading 10–25 kitchen staff


  Apply Now  

Waiter (Wine Cellar)

14-Oct-2026
Private Advertiser | 66843Indonesia - Kelapa Gading, Jakarta

Private Advertiser


Job Description

Job Description:

  • Welcome and serve guests in a friendly and professional manner.

  • Take and serve food and beverage orders accurately and efficiently.

  • Ensure tables and the bar area are clean, neat, and well-maintained.

  • Provide menu recommendations and respond to guests’ questions and requests.

  • Coordinate with the Bar and Kitchen teams to ensure smooth service.

  • Handle guest complaints and requests professionally.

  • Assist with opening and closing duties and other operational tasks as required.

  • Prepare and operate vinyl records for music sessions at the bar.

  • Placement at Summarecon Mall Kelapa Gading


Job Requirements:

  • Bachelor’s degree in any major, preferably with a Hospitality background; high school graduates with relevant experience are welcome to apply.

  • Previous experience as a Waiter in a bar/lounge industry is preferred.

  • Basic knowledge of wine and wine products is preferred

  • Able to work effectively in a fast-paced environment.

  • Well-groomed, presentable and service-oriented personality.

  • Willing to work flexible hours, including evenings, weekends, and public holidays.

  • Basic English communication skills are preferred.


  Apply Now  

Waiter/Waitress

14-Oct-2026
L'Osteria Bali | 66844Indonesia - Kuta, Bali

L'Osteria Bali


Job Description

We are looking for WAITER/WAITRESS at L'Osteria Pizza e Cucina Seminyak


Job Desk :

·         Include welcoming and seating guests,

·         Taking guest orders,

·         Communicating them effectively to the kitchen and in addition,

·         Emorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.


Qualification :

·         Min. 1 year experience as Server or customer service role in hospitality

·         Positive attitude, Disciplines and responsible

·         Strong communication and interpersonal skills

·         Basic knowledge of food and beverage

·         Must work well in a team

·         Can speak English



Benefit : Basic salary, allowance, bpjs, thr, service charge

  Apply Now  

Restaurant General Manager

14-Oct-2026
Bali Jobs Recruitment | 66445Indonesia - Kuta, Bali

Bali Jobs Recruitment


Job Description

Our client is an international restaurant located in the Pererenan area, renowned for its elevated Mexican gastronomy, authentic recipes, and signature dishes. We are seeking an independent, confident, and commercially minded Restaurant General Manager who can drive revenue growth while building and inspiring a high-performing team.

Requirements:

  • Minimum of two years' relevant experience in a food and beverage leadership role within well-established restaurants or lifestyle dining in Bali.
  • Strong understanding of high-volume restaurant operations, service excellence, food & beverage standards, and guest experience management.
  • Strong leadership and people-management skills, with proven ability to recruit, train, motivate, and develop high-performing teams.
  • Excellent interpersonal, organisational, and problem-solving skills.
  • Willing to work flexible hours, including weekends, public holidays, and peak operational periods.
  • Independent thinker with the confidence to lead operations, make firm decisions, and maintain consistent team motivation.
  • Strong knowledge of beverage management and inventory control.
  • Experience with Mexican cuisine and agave spirits/tequila/mezcal is a strong advantage.
  • Solid understanding of liquor laws, health & safety regulations, sanitation standards, and event execution.
  • Excellent communication skills with a customer-focused mindset and the ability to manage multiple priorities in a fast-paced environment.
  • Open to Indonesian citizens only.

Key Responsibilities:

  • Assist the General Manager in managing and supervising the day-to-day restaurant operations.
  • Source suppliers and establishing contracts, inventory and ordering.
  • Manage and supervise the restaurant team, ensuring efficient and high-quality guest service.
  • Monitor and maintain high standards of service and food quality.
  • Supervise daily shift operations. Manage the shift, handle cash transactions, ensure order and atmosphere in the restaurant.
  • Handle and solve guests problems and complaints
  • Hire, train and develop team members to ensure operational excellence. Foster a positive working environment to motivate and engage employees. Build strong interpersonal relationships with staff while maintaining professionalism.
  • Ensure all operations comply with local health and safety regulations, with all food & beverage policies, standards and procedures, with all applicable laws and regulations.
  • Monitor daily, weekly, and monthly sales reports to spot trends and forecast future revenue.
  • Train front-of-house staff to upsell high-margin menu items and evaluate menu performance to highlight profitable dishes.
  • Monitor service speed and kitchen coordination to reduce wait times and ensure smooth table turnover without hurting the customer experience.

  Apply Now  

Pizza Chef

14-Oct-2026
Private Advertiser | 66660Indonesia - Mengwi, Bali

Private Advertiser


Job Description

WE’RE HIRING: PIZZA CHEF 🍕

Slim’s Pizza | Cemagi

We’re looking for a skilled, passionate Pizza Chef to join Slim’s and help us build something different.

Slim’s is a new pizza brand built around one simple idea: proper pizza, smarter macros. We want incredible pizza with big flavour, great texture and carefully developed recipes - not just another pizza shop.

We’re looking for a chef who knows their craft and can take ownership of the product from scratch.

WHAT YOU’LL BE RESPONSIBLE FOR

  • Making pizza dough from scratch, including fermentation, hydration, proofing and dough management.

  • Developing and refining dough recipes to achieve the perfect texture, flavour and consistency.

  • Creating house-made sauces, seasoning blends and other components from scratch.

  • Developing new pizza recipes, flavour combinations and limited-edition specials.

  • Selecting and working with quality ingredients to achieve the best possible results.

  • Testing and refining recipes for flavour, texture, consistency and food cost.

  • Maintaining high standards of food quality, preparation, hygiene and kitchen organisation.

  • Establishing recipes, preparation processes and systems that can be replicated consistently as the business grows.

  • Working with us to develop innovative, high-protein and macro-conscious pizza options without compromising on taste.

WHO WE’RE LOOKING FOR

  • Proven experience as a Pizza Chef, Pizzaiolo or experienced chef with strong pizza-making knowledge.

  • Strong understanding of dough production, fermentation and baking techniques.

  • Experience creating recipes, sauces and food components from scratch.

  • A genuine passion for food, flavour and continuous improvement.

  • Someone who takes pride in their craft, pays attention to detail and understands consistency.

  • Creative, proactive and comfortable working in a growing business where there is room to contribute ideas and shape the menu.

Important: We’re not looking for someone whose experience is limited to stretching pre-made dough, adding toppings and putting pizzas in an oven. We need someone who understands the process, can develop recipes and genuinely knows how to make great pizza.

THE OPPORTUNITY

This is an opportunity to help shape the food offering of a growing brand from the ground up, contribute to product development and build something with long-term potential.

📍 Location: Cemagi
💰 Salary: Based on experience

HOW TO APPLY

Send us:

  • Your CV and relevant experience.

  • Photos of pizzas or dishes you’ve created.

  • A brief description of your experience with dough development, fermentation and recipe creation.

  • Your salary expectations and availability.

If you know your dough and take your craft seriously, we want to hear from you.

  Apply Now  

Front Office Spv

14-Oct-2026
Private Advertiser | 66937Indonesia - North Lombok, West Nusa Tenggara

Private Advertiser


Job Description

About us

PINKHOTELS is a hospitality company dedicated to delivering exceptional guest experiences through outstanding service, innovative facilities, and a commitment to excellence. We pride ourselves on creating welcoming environments where our guests feel valued and our team members thrive. Our properties are designed to reflect local culture whilst maintaining the highest international standards of hospitality.

About the role

We are seeking a Front Office Supervisor to join our team at our North Lombok property in West Nusa Tenggara. This is a contract position that offers an exciting opportunity to lead and supervise our front office operations, ensuring seamless guest experiences from arrival through departure. As Front Office Supervisor, you will play a vital role in maintaining service excellence, managing team performance, and upholding PINKHOTELS' reputation for outstanding hospitality. You will be responsible for overseeing daily front office activities, supervising staff, and serving as a key point of contact for guest relations and operational matters.

What you'll be doing

  • Supervise and manage front office staff, including receptionists and guest relations personnel, ensuring adherence to company standards and procedures

  • Oversee check-in and check-out processes, maintaining efficiency and accuracy whilst delivering exceptional guest service

  • Address guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction and loyalty

  • Monitor and manage front desk operations, including telephone systems, reservation systems, and guest communication channels

  • Maintain accurate records and reports related to occupancy, reservations, and guest information

  • Conduct staff training and development programmes to enhance service quality and professional standards

  • Manage the front office budget and control operational expenses within assigned parameters

  • Coordinate with other hotel departments to ensure smooth operations and exceptional guest experiences

  • Ensure compliance with health, safety, and security procedures throughout the front office area

  • Prepare and present performance reports to management regarding operations, guest feedback, and staff performance


What we're looking for

  • Proven experience in a front office supervisory or leadership role within a hospitality establishment, preferably in a hotel or similar guest-facing environment

  • Strong knowledge of front office operations, reservation systems, and guest management procedures

  • Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels

  • Demonstrated leadership and team management capabilities with experience in staff training and development

  • Proficiency in hospitality management software and computer systems

  • Strong problem-solving skills and the ability to handle guest concerns with grace and professionalism

  • Attention to detail with excellent organisational and time management abilities

  • Fluency in English is essential; knowledge of additional languages is advantageous

  • A genuine passion for hospitality and commitment to delivering outstanding guest service

  • Flexibility to work shifts, including evenings, weekends, and public holidays as required by operational needs


What we offer

At PINKHOTELS, we value our team and are committed to creating a supportive and engaging work environment. We offer competitive remuneration commensurate with experience and qualifications. This contract position provides the opportunity to develop your supervisory and management skills whilst working in a dynamic hospitality setting. You will benefit from working with a professional team dedicated to excellence, access to ongoing training and professional development opportunities, and the chance to make a meaningful impact on our guests' experiences. We foster a collaborative culture where your contributions are recognised and valued.

Apply now

If you are an experienced Front Office Supervisor ready to lead our front office team and deliver exceptional guest experiences, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any supporting documents to join PINKHOTELS in North Lombok.


  Apply Now  

Head Chef

14-Oct-2026
Leafy's Krui | 66664Indonesia - South Krui, Lampung

Leafy's Krui


Job Description

About the role

As Group Head Chef, you will be responsible for maintaining and improving food quality, consistency and kitchen operations across all four locations. You'll regularly move between our venues, working directly with kitchen teams, training staff, monitoring standards and ensuring every location delivers an excellent food experience. You'll also play an important creative role, developing new dishes, improving existing meals and keeping our food offering fresh, exciting and appealing to our customers.

Key responsibilities

  • Maintain consistently high standards of food quality, taste, presentation and portion control across all four locations.

  • Regularly visit each venue to monitor kitchen performance and ensure standards are being followed.

  • Ensure food hygiene, cleanliness, food safety and kitchen procedures are consistently maintained.

  • Identify areas for improvement and take responsibility for implementing solutions.

  • Develop new dishes and meals that complement each venue's concept and appeal to customers.

  • Improve existing dishes, recipes and presentation.

  • Standardise recipes and portion sizes across locations wherever appropriate.

  • Oversee and support the kitchen teams at all four locations.

  • Train, mentor and develop cooks and kitchen staff.

  • Establish clear systems and procedures that allow each kitchen to perform well consistently, even when you are not physically present.

About you

  • Proven experience as a Head Chef, Executive Chef, Group Head Chef or in a similar senior kitchen leadership role.

  • Experience managing kitchen teams and maintaining standards in a busy restaurant or hospitality environment.

  • Strong cooking skills, creativity and a genuine passion for food.

  • Demonstrated ability to develop new dishes and improve existing offerings.

  • Excellent organisation, leadership and communication skills.

  • Understanding of food costing, stock control, portion control and waste reduction.

  • Comfortable travelling between four restaurant locations throughout the working week.

  • Practical, proactive and able to work independently without constant supervision.

  • Must be an Indonesian citizen and able to work legally in Indonesia.

  • Experience managing multiple restaurant locations is a strong advantage.

About us

Leafy's is a growing hospitality business in Krui, Lampung, operating four cafes and restaurants, alongside our lodge and surf shop.

Benefits

  • The opportunity to take a leading role in an established and growing hospitality business.

  • Creative freedom to develop new dishes and help shape our food offering.

  • The opportunity to build, train and lead a team across multiple venues.

  • A hands-on leadership position with genuine responsibility and room to grow.

  • A unique lifestyle in Krui, surrounded by beaches, nature and a strong surf community.


  Apply Now  

General Manager

14-Oct-2026
Leafy's Krui | 66443Indonesia - South Krui, Lampung

Leafy's Krui


Job Description

About the role

Leafy's is a growing hospitality business in Krui, Lampung, operating four cafes and restaurants, a lodge, a homestay and a surf shop. We're looking for an experienced, motivated and highly organised General Manager to oversee the day-to-day operations of our businesses and help us continue to grow.

Key responsibilities

  • Oversee the daily operations of all venues, ensuring high standards of service, quality and customer experience.
  • Manage, lead and develop staff across all locations, building a positive and professional team culture.
  • Monitor business performance, budgets, costs, stock control and operational efficiency.
  • Oversee recruitment, HR, staff training, performance management and team development.
  • Establish and maintain systems and procedures to ensure consistency across all businesses.
  • Regularly visit each location to support teams, monitor standards and resolve operational issues.
  • Oversee marketing activities, including social media, promotions, branding and content creation.
  • Plan and coordinate events, entertainment and special promotions across our venues.
  • Identify opportunities to improve profitability, efficiency and the overall guest experience.

About you

  • Proven experience in a General Manager, Operations Manager or similar senior hospitality role.
  • Experience managing multiple venues, teams or departments.
  • Strong leadership, communication, organisational and problem-solving skills.
  • Good HR and recruitment skills, with the ability to attract, develop and retain quality staff.
  • Understanding of social media marketing, promotions, branding and events management.
  • Good commercial awareness, including budgeting, cost control and business performance.
  • Proactive, hands-on and able to work independently with minimal supervision.
  • Fluent in spoken and written English.
  • Must be an Indonesian citizen and able to work in Krui, Lampung.

About us

Leafy's is a growing hospitality business in Krui, Lampung, operating four cafes and restaurants, a lodge, a homestay and a surf shop.

  Apply Now  

front office

14-Oct-2026
Palmeera Lounge | 66939Indonesia - Tangerang, Banten

Palmeera Lounge


Job Description

About the role

As Front Office at Palmeera Lounge, you are the first representation of Palmeera Lounge. You will create an elegant first impression through friendly, professional, and detail-oriented service.

Key responsibilities

  • Welcome guests with a warm, friendly, and professional attitude

  • Provide exceptional guest experience from arrival to departure

  • Handle check-in processes and guest needs quickly and accurately

  • Provide clear and consistent service information

  • Handle guest questions and complaints with appropriate and elegant solutions

  • Collaborate with the team to ensure overall guest comfort and satisfaction

  • Maintain appearance standards and keep work areas neat and representative

About you

  • Minimum education: SMA/SMK (hospitality or related field preferred)

  • Experience in Customer Service, Front Office, Guest Relations, or hospitality is an advantage

  • Good communication skills, confident, and service excellence oriented

  • Basic English language ability (conversational)

  • Attractive, neat, and professional appearance

  • Friendly, positive personality and able to create a comfortable atmosphere for guests

  • Detail-oriented, responsive, and able to work both in a team and individually

  • Willing to work on a shift system


  Apply Now  

Waiter

14-Oct-2026
Mozaic Restaurant Gastronomique (Badung | 66842Indonesia - Ubud, Bali

Mozaic Restaurant Gastronomique (Badung


Job Description

Requirements:

  • Minimum 1 year experience in the same role

  • Speaking good English

  • Highly committed to the job

  • Must have positive and attractive personality

  • Well-perfomance and well-groomed

  • Able to join immediately


  Apply Now  

SOUS CHEF

14-Oct-2026
PT TANAH MIMPI NUSANTARA | 66666Indonesia - West Nias, North Sumatra

PT TANAH MIMPI NUSANTARA


Job Description

About the role

We are looking for a passionate, hands-on, and creative Sous Chef to join our culinary team at Tanah Mympi. If you have a sharp eye for detail, a strong background in kitchen operations, and a passion for delivering exceptional dining experiences, we would love to hear from you.

Key responsibilities

  • Assist the Head Chef in daily kitchen management, food preparation, and flawless execution during service.

  • Maintain rigorous standards of food safety, hygiene, portion control, and presentation.

  • Help manage stock rotation, supplier orders, and minimize kitchen waste.

  • Train, mentor, and lead line cooks and kitchen staff in a fast-paced, collaborative environment.

  • Contribute creative ideas for seasonal menus, specials, and daily offerings.

About you

  • Proven experience as a Sous Chef or strong Senior Line Cook ready for the next step.

  • Solid foundation in cuisine preparation.

  • Strong leadership, communication, and organizational skills under pressure.

  • Valid food safety certification and flexible availability (including weekends and holidays).

  • Basic English

Benefits

  • Competitive salary package and service charge.

  • Dynamic, creative, and supportive working environment.

  • Opportunities for career growth within our growing property.


  Apply Now  

Assistant Outlet Manager

14-Oct-2026
Lotus Capital DKR Sdn Bhd | 67040Malaysia - Bukit Bintang, Kuala Lumpur

Lotus Capital DKR Sdn Bhd


Job Description

Job Summary

The Outlet Assistant Manager is responsible for supporting the daily operations of the outlet to ensure smooth service, customer satisfaction, staff supervision, and achievement of sales targets. The role includes assisting in team management, inventory control, operational compliance, and maintaining high service and hygiene standards.

Key Responsibilities

  • Assist the Outlet Manager in overseeing daily outlet operations.

  • Supervise and coordinate staff duties and shift schedules.

  • Ensure excellent customer service and handle customer inquiries or complaints professionally.

  • Monitor outlet cleanliness, hygiene, and compliance with company standards.

  • Support recruitment, onboarding, and training of new staff.

  • Monitor stock levels, inventory, and ordering of supplies.

  • Assist in preparing daily sales reports and operational documentation.

  • Ensure cash handling and POS transactions are accurate.

  • Support implementation of promotional activities and sales strategies.

  • Maintain teamwork and a positive working environment.

  • Ensure all health, safety, and food handling regulations are followed.

  • Step in to manage outlet operations during the absence of the Outlet Manager.


  Apply Now  

Account Assistant

14-Oct-2026
Weil Hotel | 67576Malaysia - Ipoh, Perak

Weil Hotel

WEIL Hotel is an emerging home- grown hospitality brand comprising of 313 contemporary and stylish rooms ,3 signature dining outlets, picturesque view from our rooftop infinity pool, extensive facilities and is adjoining the Ipoh Parade Shopping Center creating a unique destination for business, leisure and pleasure.


Job Description

To assist the Accounts Executive in day-to-day financial transactions, ensures accurate record-keeping, and supports the finance team with accounts payable/receivable and monthly/annual closing procedures.

  Apply Now  

Waiter/ Waitress (Steamboat Restaurant)

14-Oct-2026
Kazumi Grill & Pot Sdn Bhd | 67429Malaysia - Johor Bahru, Johor

Kazumi Grill & Pot Sdn Bhd


Job Description

Restaurant: Kagayaki Steamboat & Grill (No Pork No Lard)

Location: Hotel Grand Paragon, Taman Century, Johor.

Employment Type: Full-time


Job Overview

We are hiring friendly, responsible, and service-oriented Waiters/Waitresses to join our team at Kagayaki Steamboat & Grill. Candidates should enjoy serving customers, working in a team, and maintaining a clean and welcoming dining environment.

We are currently applying for Halal Cert, Muslims friends are welcome to apply.

*Food & Halal course training will be provided.


Key Responsibilities

  • Greet customers and provide warm, efficient service

  • Take orders accurately and explain hot pot menu items when needed

  • Serve food, soup bases, beverages, and condiments promptly

  • Ensure tables are clean, tidy, and well-prepared for guests

  • Assist customers with hot pot equipment and safety guidance

  • Refill ingredients, sauces, and dining essentials during service

  • Maintain cleanliness and follow hygiene/food safety standards

  • Support overall restaurant operations as assigned by supervisors

  • Manage receipts, daily cash reports, and balancing the cash drawer

  • Maintain a clean and organized cashier counter

  • Assist in taking reservations or answering phone calls when needed


Requirements

  • Minimum SPM qualification or equivalent

  • Experience in F&B or hot pot service is an advantage

  • Able to communicate in basic English and Bahasa Malaysia

  • Friendly, energetic, and customer-service oriented

  • Able to work shifts, weekends, and public holidays

  • Good teamwork and communication skills

  • Punctual and disciplined

  • Malaysian citizens preferred


  Apply Now  

Guest Relation Assistant

14-Oct-2026
Capri by Fraser Johor Bahru | 67468Malaysia - Johor Bahru, Johor

Capri by Fraser Johor Bahru

It’s ‘game on!’ at Capri by Fraser, Johor Bahru - a vibrant, fun-loving and e-connected hotel in Johor Bahru that’s perfectly positioned for urban travellers to immerse themselves in this bustling Malaysian city brimming with life, culture, shopping and an amazing food scene.


Job Description

Key Responsibilities

  • Welcome guests during check-in and provide a warm farewell at check-out, ensuring an excellent guest experience.

  • Deliver exceptional customer service in line with hotel standards and brand values.

  • Review VIP arrivals and complete pre-arrival arrangements to ensure a seamless stay.

  • Promote and upsell rooms, dining outlets, hotel facilities, and special packages.

  • Maintain accurate guest profiles, preferences, and special requests in the hotel system.

  • Coordinate with Housekeeping and other departments to ensure room readiness and service excellence.

  • Handle guest requests, feedback, and complaints promptly and professionally.

  • Provide guests with accurate information on hotel services, facilities, and promotions.

  • Ensure smooth shift handovers and maintain effective communication within the Front Office team.

  • Support departmental goals related to guest satisfaction, room upgrades, and revenue generation.

What we are looking for:

  • Fresh graduates are encouraged to apply; hospitality or customer service experience is an advantage.

  • Diploma or Degree in Hospitality Management, Tourism, or a related field.

  • Strong communication and interpersonal skills with a friendly, guest-focused personality.

  • Good problem-solving skills and ability to remain calm under pressure.

  • Proficient in English and Bahasa Malaysia; additional language skills are an advantage.

  • Able to work shifts, weekends, and public holidays.

  • Positive attitude, professional appearance, and passion for delivering memorable guest experiences.

  • Malaysian citizens only.

Why Join Us?

  • 5-day work week for better work-life balance

  • Competitive salary and employee benefits

  • Career growth and development opportunities


  Apply Now  

Duty Manager

14-Oct-2026
Holiday Villa Johor Bahru City Centre (owned by Malpakat Leisure Group Sdn Bhd) | 67470Malaysia - Johor Bahru, Johor

Holiday Villa Johor Bahru City Centre (owned by Malpakat Leisure Group Sdn Bhd)

As extraordinary hospitality professionals, we work together to make Holiday Villa Johor Bahru City Centre a great place to work and to build rewarding careers for ourselves and our colleagues.


Job Description

Job Description

  • Defining and implementing front desk objectives and procedures.
  • Hiring and training staff and managing the shift schedules.
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, emails and etc.
  • Conducting performance reviews with staffs.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.

Requirements:

·         Must possess at least SPM/STPM/Diploma for any discipline

·         Degree in hotel management is a plus

·         Minimum 1 to 2 year working experience

·         Work experience in the hotel industry and well known of Opera System is a bonus

·         Required skill(s):  Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, strong customer service attitude, excellent communication and organizational skills

·         Working Day: 6 Days Per-Week (1 Rest Day)

·          Working Hour: (Rotation Shift)

Benefits:

·         Public Holiday, Annual Leave, Medical Leave

·         Staff Meal,Parking Car

·         EPF, SOCSO & EIS

Holiday Villa Johor Bahru City Centre, Jalan Dato Sulaiman, Taman Abad, Johor Bahru, Johor

  Apply Now  

Guest Service Assistant/Senior Guest Service Assistant (Front Office)

14-Oct-2026
Holiday Villa Johor Bahru City Centre (owned by Malpakat Leisure Group Sdn Bhd) | 67471Malaysia - Johor Bahru, Johor

Holiday Villa Johor Bahru City Centre (owned by Malpakat Leisure Group Sdn Bhd)

As extraordinary hospitality professionals, we work together to make Holiday Villa Johor Bahru City Centre a great place to work and to build rewarding careers for ourselves and our colleagues.


Job Description

Job Description :

• Welcome guests with a warm and friendly demeanour, creating a positive first impression

• Respond promptly to guest inquiries, both in person and over the phone

• Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.

• Address and resolve guest concerns and complaints in a courteous and professional manner

• Assist guests during the check-out process, ensuring accurate billing and efficient departure

• Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.

Requirements:

•Must possess at least SPM/STPM/Diploma for any discipline

•Diploma in hotel management is a plus

•Minimum 1 year working experience

•Work experience in the hotel industry and well known of Opera System is a bonus

•Required skill(s): Strong customer service attitude, excellent communication and organizational skills

•Working Day: 6 Days Per-Week (1 Rest Day)

• Working Hour: (Rotation Shift)

Benefits:

•Public holiday, Annual Leave, Medical Leave

•Staff Meal

•EPF, SOCSO & EIS

Holiday Villa Johor Bahru City Centre, Jalan Dato Sulaiman, Taman Abad, Johor Bahru, Johor, Malaysia

  Apply Now  

Hotel manager

14-Oct-2026
Inch Kenneth Kajang Resort | 67037Malaysia - Kelantan

Inch Kenneth Kajang Resort


Job Description

Job Vacancy: Hotel Manager – Perhentian Island Resort

Company: Inch Kenneth Kajang Rubber PLC
Location: Perhentian Island, Terengganu, Malaysia
Employment Type: Full-time
Department: Hospitality & Resort Operations
Reports To: Senior Management, Inch Kenneth Kajang Rubber PLC

About Us

Inch Kenneth Kajang Rubber PLC is involved in the ownership and management of hospitality assets, including Perhentian Island Resort, a beachfront resort located on Pulau Perhentian Besar, Terengganu.

We are committed to enhancing our hospitality operations, delivering memorable guest experiences and improving the commercial performance of our resort. We are seeking an experienced and commercially driven Hotel Manager to lead Perhentian Island Resort through its next phase of operational improvement and business growth.

About the Role

The Hotel Manager will have overall responsibility for the resort’s daily operations, financial performance, guest satisfaction, staff management and strategic development.

We are looking for a hands-on leader with strong commercial awareness who can establish high operational standards, develop an effective management team, improve occupancy and revenue, and maintain cost discipline.

The successful candidate must be comfortable working in an island resort environment, where effective planning, resource management, maintenance and coordination across departments are essential to success.

Key Responsibilities

1. Resort Operations & Management

  • Oversee all resort operations, including front office, housekeeping, food and beverage, kitchen, maintenance and other supporting departments.

  • Establish and implement standard operating procedures (SOPs) to ensure consistent service quality and operational efficiency.

  • Conduct regular inspections of guest rooms, public areas, kitchens and resort facilities.

  • Ensure the resort maintains appropriate standards of cleanliness, safety, maintenance and presentation.

  • Coordinate operational planning for peak seasons, monsoon closures and reopening periods.

2. Financial Performance & Cost Control

  • Prepare and manage annual budgets, operating forecasts and departmental expenditure.

  • Monitor revenue, operating costs, profitability and key performance indicators (KPIs).

  • Identify opportunities to improve margins, reduce wastage and optimise resource utilisation.

  • Monitor procurement, inventory, supplier contracts and purchasing controls.

  • Prepare regular management reports covering financial results, operational performance and corrective actions.

3. Revenue Growth & Commercial Development

  • Develop strategies to increase room occupancy, average daily rate (ADR), revenue per available room (RevPAR) and overall resort revenue.

  • Work closely with sales and marketing teams to develop corporate packages, group bookings, tour operator partnerships and promotional campaigns.

  • Strengthen relationships with travel agents, online travel agencies (OTAs), corporate clients and other distribution partners.

  • Analyse guest demand, booking trends, competitor pricing and market opportunities.

  • Identify opportunities to grow revenue from food and beverage, events, activities and other resort facilities.

4. Leadership & Human Resource Management

  • Lead, motivate and develop the resort’s management team and employees.

  • Oversee recruitment, training, manpower planning, staff scheduling and performance evaluations.

  • Establish clear responsibilities, performance targets and accountability across departments.

  • Address employee performance issues and foster a professional, service-oriented working culture.

  • Develop succession plans and strengthen the capabilities of departmental heads.

5. Guest Experience & Quality Assurance

  • Maintain high standards of guest service throughout the resort.

  • Monitor online reviews, guest feedback and satisfaction levels.

  • Resolve escalated guest complaints promptly and implement corrective measures to prevent recurring issues.

  • Introduce quality assurance checks and service improvement initiatives.

  • Ensure that guest feedback is translated into measurable operational improvements.

6. Maintenance, Safety & Sustainability

  • Oversee preventive maintenance and the upkeep of rooms, buildings, equipment and infrastructure.

  • Coordinate with contractors and suppliers on repairs, renovations and improvement projects.

  • Monitor electricity, water consumption, waste management and other operating resources.

  • Identify practical opportunities to improve energy efficiency and environmental sustainability.

  • Ensure compliance with applicable licensing, health, safety, fire protection, food hygiene and other regulatory requirements.

7. Reporting & Corporate Governance

  • Report directly to the senior management of Inch Kenneth Kajang Rubber PLC.

  • Provide timely reports on financial performance, occupancy, revenue, guest satisfaction, staffing and maintenance.

  • Present operational improvement plans, budgets, business proposals and investment requirements for management consideration.

  • Ensure compliance with company policies, internal controls, procurement procedures and delegated approval limits.

  • Work with the holding company’s finance, human resources, marketing and other relevant teams to achieve the resort’s business objectives.

Requirements & Qualifications

  • Minimum 5 years of experience in hotel or resort operations, with substantial experience as a hotel manager or assistant hotel manager.

  • Proven ability to manage hotel or resort operations, budgets, teams and commercial performance.

  • Experience in revenue management, pricing strategy, sales development and cost control.

  • Strong understanding of hotel KPIs, including occupancy, ADR, RevPAR, departmental profitability and guest satisfaction.

  • Demonstrated ability to establish SOPs, implement performance monitoring and improve operational standards.

  • Strong leadership, communication, problem-solving and decision-making skills.

  • Proficiency in English and Bahasa Malaysia.

  • Familiarity with hotel property management systems, online booking platforms and financial reporting.

  • Willingness to be based at the island resort and work flexible hours, including weekends and public holidays.

  • A degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field is preferred.

Candidates with proven experience in resort operations, island destinations, seasonal hospitality businesses or operational turnarounds will have an advantage.

Key Performance Expectations

The successful candidate will be expected to:

  • Improve occupancy and overall revenue performance.

  • Strengthen pricing, distribution and sales effectiveness.

  • Maintain disciplined cost control and improve operating profitability.

  • Establish consistent SOPs, reporting systems and departmental accountability.

  • Improve guest satisfaction and online review performance.

  • Maintain resort facilities and improve operational readiness throughout the operating season.

  • Develop a capable team that can deliver consistent service standards.

What We Offer

  • A leadership opportunity within an established hospitality business.

  • The opportunity to shape the operational and commercial direction of Perhentian Island Resort.

  • A competitive remuneration package commensurate with experience and qualifications.

  • Opportunities to lead operational improvements and contribute to the resort’s long-term development.

How to Apply

Interested candidates are invited to submit their CV, a brief cover letter outlining their relevant experience, and their expected salary.

Please include examples of your achievements in improving hotel or resort revenue, profitability, guest satisfaction or operational efficiency.

Only shortlisted candidates will be contacted.

Join us in leading the next chapter of Perhentian Island Resort.

  Apply Now  

Tik Tok Assistant Manager

14-Oct-2026
PANGU SDN BHD | 67046Malaysia - Kepong, Kuala Lumpur

PANGU SDN BHD


Job Description

Region: Malaysia & Singapore
Brands: Multi-Brand (COROS, BMAI & Future Brands)

Responsibilities:

1. TikTok Channel Management

  • Own the overall TikTok Shop business across Malaysia and Singapore, including GMV, traffic growth, conversion, and profitability.

  • Develop and execute monthly and quarterly growth strategies to achieve business targets.

2. Livestream Operations

  • Develop and execute TikTok Live strategies, including livestream planning, product assortment, sales scripts, promotional mechanics, and performance optimization.

  • Manage, coach, and evaluate livestream hosts to continuously improve content quality, conversion rates, and sales performance.

3. Affiliate & Platform Partnership

  • Recruit, develop, and manage affiliates, creators, MCNs, and TSP partners to build a high-performing affiliate ecosystem.

  • Build and maintain strong relationships with TikTok account managers and platform partners to maximize platform resources, campaign opportunities, and business growth.

4. Content & Performance Marketing

  • Develop TikTok content strategies and oversee the production of high-performing short-form videos to drive organic growth and sales conversion.

  • Plan, execute, and optimize TikTok Shop Ads (GMV Max, Video Shopping Ads, LIVE Ads, etc.) to improve ROAS, customer acquisition, and overall business performance.

5. Campaign & Product Planning

  • Lead product launches, platform campaigns (9.9, 11.11, 12.12, etc.), and seasonal promotions to maximize sales performance.

  • Collaborate with product and supply chain teams to ensure effective product assortment, pricing, and inventory planning.

6. Shop Operations & Performance Analysis

  • Oversee daily TikTok Shop operations and ensure operational excellence across all brands.

  • Monitor key business metrics, including GMV, ROAS, conversion rate, AOV, livestream, affiliate, and content performance, and implement data-driven improvements.

7. Market & Competitor Analysis

  • Monitor TikTok trends, competitor activities, and market developments to identify growth opportunities and implement best practices.

8. Team Leadership

  • Lead and develop the TikTok team, including livestream operations, affiliate management, content, advertising, and channel operations.

  • Establish SOPs, KPIs, and performance standards to drive execution excellence and business growth.


Requirements:-

  • Bachelor's degree in Marketing, Business, E-commerce, or a related field.

  • Minimum 3–5 years of experience in TikTok E-commerce, with a proven track record of growing TikTok Shop businesses.

  • Strong understanding of the entire TikTok ecosystem, including TikTok Shop, Livestream, Affiliate, Short-form Content, Performance Marketing, and Shop Operations.

  • Hands-on experience managing TikTok Shop Ads, including GMV Max, Video Shopping Ads (VSA), LIVE Ads, and campaign optimization.

  • Strong analytical skills with the ability to interpret business metrics such as GMV, ROAS, CPA, CAC, conversion rate, and AOV to drive business decisions.

  • Proven leadership, project management, and cross-functional collaboration skills in a fast-paced environment.

  • Experience in sports, footwear, fashion, FMCG, beauty, or consumer electronics is an advantage.

  • Fluent in English; Mandarin is an added advantage.


  Apply Now  

Head Chef Italian Cuisine (Non halal)

14-Oct-2026
Alice F&B Sdn Bhd | 67245Malaysia - Kuala Lumpur

Alice F&B Sdn Bhd


Job Description

We’re a casual, fast-paced Italian eatery serving affordable and tasty dishes like pasta, pizza, and more. Our focus is on simple, satisfying meals made fresh and fast — perfect for busy customers who love Italian food without the fancy price tag. We're looking for a hands-on, hardworking chef who’s experienced with Western or Italian-style cooking.

  Apply Now  

Assistant Restaurant Manager (Jalan Kamuning, nearby KL-TRX)

14-Oct-2026
Bungkus Kaw Kaw | 67041Malaysia - Kuala Lumpur

Bungkus Kaw Kaw

Bungkus Kaw Kaw is famous for strong, full-flavoured traditional foods & beverages made from our own secret family recipes.Our name comes from the Malay word “bungkus” (take away) and the Hokkien word “kaw” (thick). Just say “bungkus kaw kaw” and you’ll get an authentic, full-bodied Malaysian drink to go, packed in a plastic bag and secured with a red plastic cord that also serves as a carrier sling.Quench your thirst with authentic, traditional drinks like Teh Tarik, Kopi or Cham. We aim to be in every town and city in Malaysia, so everybody can say “Bungkus Kaw Kaw!”


Job Description

About the role

Manage the daily operations of the restaurant outlet, leading and supervising the outlet team while ensuring excellent customer service and food quality.

Key responsibilities

  • Manage the daily operations of the restaurant outlet

  • Lead, supervise and motivate the outlet team

  • Ensure excellent customer service and food quality

  • Monitor sales, manpower, stock and operating costs

  • Ensure compliance with company SOPs, hygiene and safety standards

  • Handle customer feedback and resolve operational issues

  • Train and develop staff to improve performance

  • Achieve outlet sales and operational targets

Requirements

  • Minimum 3 years of experience in restaurant/F&B management

  • Strong leadership and communication skills

  • Good problem-solving and team management skills

  • Able to work on weekends and public holidays

  • Positive, responsible and customer-oriented attitude


  Apply Now  

Hotel Front Office

14-Oct-2026
Private Advertiser | 67472Malaysia - Kuala Lumpur City Centre, Kuala Lumpur

Private Advertiser


Job Description

About the role

We are seeking a professional and customer-focused Hotel Front Office team member to join us in Kuala Lumpur/Selangor region. This is a full-time position where you will be the primary point of contact for our guests, delivering exceptional service and hospitality from arrival through departure. This role is vital to creating a positive first impression and ensuring guests have a memorable experience at our establishment. You will work on-site at our Kuala Lumpur/ Selangor location, playing a key part in the smooth daily operations of our front office team.

Key responsibilities

  • Greet and welcome guests with professionalism and warmth, providing check-in and check-out services efficiently and accurately

  • Manage guest enquiries and requests, responding promptly and professionally to ensure guest satisfaction

  • Operate the front desk computer system and property management system to process reservations, payments and guest records

  • Handle telephone enquiries and direct calls appropriately to relevant departments

  • Maintain the front desk area to ensure it is clean, organised and welcoming at all times

  • Process payments using various methods and reconcile cash and credit transactions

  • Coordinate with housekeeping, maintenance and other departments to address guest needs and resolve issues promptly

  • Provide information about hotel facilities, local attractions and services available in Kuala Lumpur

  • Manage room allocation and assist with special requests where possible

  • Maintain confidentiality and uphold data protection standards when handling guest information

  • Support the team in achieving occupancy and revenue targets through proactive sales techniques

What we're looking for

  • Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests and colleagues

  • Strong customer service orientation with a commitment to exceeding guest expectations

  • Proficiency in using hotel management systems and computer software, with a willingness to learn new systems

  • Ability to work shifts, including evenings, weekends and public holidays as required in the hospitality industry

  • Reliable, organised and detail-oriented with the ability to manage multiple tasks simultaneously

  • Previous experience in a hotel front office, reception or guest services environment is preferred

  • Excellent problem-solving skills and composure when handling challenging situations

  • Basic numeracy skills for accurate cash handling and transaction processing

What we offer

We are committed to creating a supportive and rewarding work environment for our team members. We offer competitive remuneration commensurate with experience and industry standards. You will benefit from opportunities for professional development and skills training within the hospitality sector, enabling you to advance your career with us. We foster a collaborative team culture where your contributions are valued and recognised. Additionally, we provide staff benefits including meal allowances and employee discounts on hotel services. We believe in maintaining a healthy work-life balance and encourage open communication with our management team regarding your needs and aspirations.

About us

Our commitment to quality service, professionalism and innovation defines our approach to hospitality. We take pride in our team of dedicated professionals who share our passion for creating memorable stays for our guests. We value integrity, excellence and customer satisfaction in everything we do, and we are proud to be part of Kuala Lumpur's vibrant hospitality sector. Join us and be part of a team that genuinely cares about hospitality excellence.

Apply now

If you are enthusiastic about delivering outstanding guest service and would like to be part of our hotel front office team, we encourage you to submit your application. Please send your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to hearing from you.


  Apply Now  

FRONT OFFICE

14-Oct-2026
COCOON (KUCHING) SDN.BHD | 67469Malaysia - Kuching, Sarawak

COCOON (KUCHING) SDN.BHD


Job Description

  • Greeting and welcoming guests upon arrival, ensuring a smooth and efficient check-in and check-out process

  • Handling guest inquiries, requests and complaints in a professional and courteous manner

  • Maintaining accurate guest records and updating reservation systems

  • Coordinating with other hotel departments to ensure guest needs are met

  • Providing information about hotel facilities, services and local attractions

  • Assisting with various front office administrative tasks as required


  Apply Now  

Director of Operations

14-Oct-2026
voco Kuching | 67043Malaysia - Kuching, Sarawak

voco Kuching


Job Description

About the role

As a Director of Operations, you'll provide senior leadership and direction for the day-to-day management of the hotel, working closely with the General Manager and Executive Committee to deliver outstanding guest experiences, strong operational performance and sustainable financial results.

You'll coordinate and align hotel departments, ensuring business priorities are translated into clear actions and that colleagues have the support and direction to perform at their best. You'll maintain a visible leadership presence throughout the hotel, champion voco's distinctive guest experience and IHG's True Hospitality philosophy, while driving service excellence, operational efficiency, colleague engagement and commercial performance.

As a key member of the Executive Committee, you'll support the General Manager in achieving the hotel's business objectives and deputise for the General Manager when required.

Key responsibilities

  • Provide visible senior leadership across the hotel and ensure smooth, coordinated day-to-day operations

  • Work closely with the General Manager to implement the hotel's business strategy, annual business plan and key priorities

  • Coordinate operational and support departments to ensure the hotel works as one team

  • Monitor overall hotel performance and drive timely action on operational issues, service gaps and cross-functional challenges

  • Maintain a strong presence throughout the hotel and engage regularly with guests and colleagues

  • Champion voco's distinctive guest experience, IHG brand standards and True Hospitality philosophy

  • Monitor guest satisfaction, online reputation and guest feedback, ensuring effective service recovery and follow-up

  • Work with Directors and Heads of Department to improve service quality, operational efficiency and guest satisfaction

  • Support the General Manager in achieving revenue, profitability, payroll and cost-control targets

  • Review hotel performance, financial results, forecasts and departmental performance, identifying opportunities to improve profitability and productivity

  • Work closely with Finance, Sales & Marketing, Revenue and Operations leaders to drive commercial performance

  • Support annual budgeting, forecasting and business planning processes

  • Provide leadership, coaching and direction to Directors, Heads of Department and hotel leaders

  • Work with Human Resources to strengthen talent pipelines, succession planning, colleague development, engagement and retention

  • Promote a positive, inclusive and high-performing working environment

  • Ensure compliance with IHG, voco and hotel policies, standards, operating procedures and applicable Malaysian and Sarawak requirements

  • Support health, safety, security, Fire, Life & Safety, risk management and business continuity initiatives

  • Monitor quality assurance and audit results and ensure corrective actions are completed within agreed timelines

  • Lead or support cross-functional projects and continuous improvement initiatives that enhance hotel performance

  • Maintain effective communication across departments and ensure key operational and business matters are appropriately escalated

  • Build positive relationships with owners, IHG representatives, suppliers, business partners and other stakeholders as required

  • Act as Manager on Duty and provide senior leadership during emergencies, major incidents, business disruptions and other critical situations

  • Deputise for the General Manager during periods of absence or as assigned

About you

  • Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration or a related field preferred

  • Significant experience in hotel operations and management, preferably within an upscale, luxury or international hotel environment

  • Proven experience in a senior hotel leadership or multi-department operational role

  • Broad understanding of Rooms Division, Food & Beverage, Finance, Sales & Marketing and hotel support functions

  • Experience managing cross-functional initiatives and delivering hotel-wide business priorities

  • Experience in hotel opening, pre-opening, repositioning or turnaround environments would be an advantage

  • Experience deputising for a General Manager or operating as a senior hotel leader would be an advantage

  • Strong hotel leadership, decision-making and problem-solving abilities

  • Excellent communication, interpersonal and influencing skills

  • Strong commercial and financial awareness with the ability to translate data into practical action

  • Strong understanding of hotel operations, guest experience and brand standards

  • Strong coaching, mentoring and people-development skills

  • Ability to build effective relationships across all levels of the organisation

  • Excellent organisational, planning and execution skills

  • High level of integrity, professionalism, accountability and confidentiality

  • Proficient in relevant hotel systems and Microsoft Office applications

  • Must speak fluent English; local language(s) and additional languages would be an advantage


  Apply Now  

Waiter

14-Oct-2026
SILVERRADO CORPORATION SDN. BHD. | 67427Malaysia - Luyang, Sabah

SILVERRADO CORPORATION SDN. BHD.


Job Description

About the role

We are looking for enthusiastic, friendly, and responsible individuals to join our team as Waiter / Waitress at Restoran Kampung Nelayan. The successful candidate will be responsible for providing excellent customer service and ensuring a pleasant dining experience for our guests.

Key responsibilities

  • Greet and serve customers in a friendly and professional manner.

  • Take customer orders accurately and efficiently.

  • Serve food and beverages promptly.

  • Prepare and arrange tables before and after service.

  • Maintain cleanliness and hygiene in the dining area.

  • Assist with opening and closing duties.

  • Ensure customer satisfaction and respond to customer requests appropriately.

  • Work closely with kitchen staff and other team members.

  • Perform other duties as assigned by the supervisor.

About you

  • Minimum SPM or equivalent qualification.

  • Previous experience in the food and beverage industry is an advantage.

  • Good communication and interpersonal skills.

  • Positive attitude, responsible, and willing to learn.

  • Able to work on weekends, public holidays, and shifts.

  • Able to work in a team and in a fast-paced environment.


  Apply Now  

Waiter & Waitress

14-Oct-2026
Ad Empire Holdings Sdn Bhd | 67428Malaysia - Penang

Ad Empire Holdings Sdn Bhd


Job Description

About the role

AD Empire Holdings Sdn Bhd is seeking enthusiastic and professional Waiters and Waitresses to join our hospitality team in Penang. This is a full-time position offering an exciting opportunity to deliver exceptional customer service in a dynamic hospitality environment. As a Waiter or Waitress, you will be the face of our establishment, ensuring every guest enjoys a memorable dining experience whilst maintaining the highest standards of service and professionalism.

What you'll be doing

  1. Greeting guests warmly and seating them at appropriately assigned tables

  2. Presenting menus and providing knowledgeable recommendations about food and beverage offerings

  3. Taking accurate food and drink orders from guests and communicating them clearly to kitchen and bar staff

  4. Serving food and beverages promptly, courteously and in accordance with established service standards

  5. Ensuring all plates, glasses and cutlery are clean and properly positioned throughout the meal service

  6. Checking on guests regularly to ensure satisfaction and addressing any concerns immediately

  7. Processing payments and handling cash or card transactions with accuracy

  8. Maintaining cleanliness and organisation of dining areas, including tables, chairs and serving stations

  9. Collaborating with kitchen and bar staff to ensure smooth service flow and guest satisfaction

  10. Following all health and safety regulations and food hygiene standards

  11. Restocking supplies and assisting with setup and breakdown of dining areas as required


What we're looking for

  1. Previous experience as a Waiter, Waitress or in a similar customer-facing hospitality role, ideally within a restaurant or dining establishment

  2. Excellent communication and interpersonal skills with the ability to engage guests in a friendly and professional manner

  3. Strong attention to detail and organisational abilities to manage multiple tables and orders simultaneously

  4. Ability to remain calm and composed during busy service periods whilst maintaining high standards of service

  5. Physical fitness and stamina to stand for extended periods and carry items such as trays and plates safely

  6. Flexibility to work shifts including evenings, weekends and public holidays as required

  7. Knowledge of menu items, ingredients and beverage pairings is advantageous

  8. Certification in food safety or hospitality training is preferred but not essential

  9. A positive attitude, professional appearance and commitment to delivering outstanding customer service


What we offer

At AD Empire Holdings Sdn Bhd, we are committed to fostering a supportive and inclusive work environment where our team members can thrive. We offer competitive remuneration, opportunities for career progression within the hospitality sector, and the chance to work with a passionate team dedicated to excellence. We value our employees and provide a workplace culture that encourages professional development and recognises outstanding performance.

About us

AD Empire Holdings Sdn Bhd is a dynamic hospitality organisation committed to delivering exceptional experiences to our guests. With a strong presence in Penang, we operate establishments focused on providing quality service, diverse culinary offerings and welcoming environments where customers can enjoy memorable moments. We pride ourselves on our dedicated team, attention to detail and commitment to hospitality excellence.

Apply now

If you are passionate about hospitality and delivering outstanding service, we would love to hear from you. Please submit your CV and a brief cover letter detailing your relevant experience to join our team at Ad Empire Holdings Sdn Bhd.


  Apply Now  

Front Office Assistant

14-Oct-2026
Kimberley Hotel Sdn Bhd | 67473Malaysia - Penang

Kimberley Hotel Sdn Bhd

Kimberley Hotel is a newly refurbished hotel with 116 rooms located right in the middle of Heritage Georgetown. We are a start up company aiming to service young and elder generation of local and foreign visitors who are passion about the heritage and historical sites of Georgetown. We are targeting low to middle income group of tourists who are keen to explore Penang Island and most imporatantly the great heritage cultural and architectual buildings left over from our older generation.


Job Description

- Register guests and assigns rooms. Accommodates special requests whenever possible.

- Assists in preregistration and blocking off rooms for reservations.

- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.

- Understands room status and room status tracking.

- Knows room locations, types of rooms available, and room rates.

- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Knows the location and types of available rooms as well as the activities and services of the property.

- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.

- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.

- Knows how to use front office equipment.

- Process guest check-outs.

- Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.

- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.

- Uses proper telephone etiquette.

- Attends department meetings.

- Reports any unusual occurrences or requests to the manager or assistant manager.

- Knows all safety and emergency procedures, Is aware of accident prevention policies.

- Responds to guests’ reviews on online platforms.

- Perform other related duties as required.

  Apply Now  

Restaurant Manager

14-Oct-2026
Ad Empire Holdings Sdn Bhd | 67044Malaysia - Penang

Ad Empire Holdings Sdn Bhd


Job Description

About the role

We are seeking an experienced and dynamic Restaurant Supervisor to join AD Empire Holdings Sdn Bhd in Penang. This is a full-time position that offers an excellent opportunity to lead our restaurant operations and ensure exceptional service delivery to our guests. As Restaurant Supervisor, you will play a crucial role in maintaining our high standards of hospitality, managing day-to-day operations, and creating a welcoming environment for both customers and staff. This position is based in Penang and offers the chance to develop your career within the hospitality and tourism industry.

Key responsibilities

  • Oversee daily restaurant operations, ensuring smooth service delivery during all shifts

  • Manage and supervise front-of-house and back-of-house staff, including scheduling, training, and performance management

  • Ensure compliance with food safety, health and hygiene regulations, and company policies

  • Monitor and maintain high standards of customer service and guest satisfaction

  • Handle customer complaints and concerns professionally, implementing appropriate resolutions

  • Manage inventory, stock levels, and supplier relationships to optimise operational efficiency

  • Maintain financial records, including cash handling, till reconciliation, and revenue reporting

  • Conduct staff briefings and training sessions to enhance service quality and product knowledge

  • Collaborate with management to develop promotional strategies and improve restaurant performance

  • Maintain a clean, safe, and organised working environment for staff and guests

What we're looking for

  • Minimum 2-5 years of supervisory or management experience in a restaurant or hospitality setting

  • Strong leadership skills with the ability to motivate and manage diverse teams effectively

  • Excellent knowledge of food and beverage service standards and hospitality best practices

  • Proficiency in point-of-sale (POS) systems and restaurant management software

  • Outstanding communication and interpersonal skills with the ability to interact professionally with guests and staff

  • Strong problem-solving abilities and capability to remain calm under pressure

  • Sound understanding of food safety and hygiene regulations

  • Ability to work flexible hours, including weekends and public holidays

  • Knowledge of local food and beverage trends in the Penang market is advantageous

  • Certification in food safety or hospitality management is preferred

What we offer

At AD Empire Holdings Sdn Bhd, we value our team members and are committed to providing a supportive and rewarding workplace. We offer competitive remuneration packages, opportunities for career advancement within our hospitality group, and ongoing professional development and training programmes. Our employees benefit from a positive team environment where your contributions are recognised and appreciated. We also provide staff meals and other employee benefits to enhance your work-life balance.

About us

AD Empire Holdings Sdn Bhd is a dynamic and forward-thinking hospitality and tourism company based in Penang. We are dedicated to delivering exceptional dining experiences and outstanding service to our valued guests. Our commitment to excellence, innovation, and customer satisfaction drives everything we do. We foster a culture of collaboration, continuous improvement, and employee development, making us a sought-after employer in the hospitality sector. Join our growing team and be part of an organisation where your skills and dedication make a genuine difference.

Apply now

If you meet the above requirements and are ready to make an impact in a fast-paced hospitality environment, we encourage you to submit your application. Please send your resume, cover letter, and any relevant certifications to our recruitment team at Ad Empire Holdings Sdn Bhd, Penang. We look forward to hearing from you.


  Apply Now  

Hotel manager

14-Oct-2026
Inch Kenneth Kajang Resort | 67038Malaysia - Perhentian Islands, Terengganu

Inch Kenneth Kajang Resort


Job Description

Job Vacancy: Hotel Manager – Perhentian Island Resort

Company: Inch Kenneth Kajang Rubber PLC
Location: Perhentian Island, Terengganu, Malaysia
Employment Type: Full-time
Department: Hospitality & Resort Operations
Reports To: Senior Management, Inch Kenneth Kajang Rubber PLC

About Us

Inch Kenneth Kajang Rubber PLC is involved in the ownership and management of hospitality assets, including Perhentian Island Resort, a beachfront resort located on Pulau Perhentian Besar, Terengganu.

We are committed to enhancing our hospitality operations, delivering memorable guest experiences and improving the commercial performance of our resort. We are seeking an experienced and commercially driven Hotel Manager to lead Perhentian Island Resort through its next phase of operational improvement and business growth.

About the Role

The Hotel Manager will have overall responsibility for the resort’s daily operations, financial performance, guest satisfaction, staff management and strategic development.

We are looking for a hands-on leader with strong commercial awareness who can establish high operational standards, develop an effective management team, improve occupancy and revenue, and maintain cost discipline.

The successful candidate must be comfortable working in an island resort environment, where effective planning, resource management, maintenance and coordination across departments are essential to success.

Key Responsibilities

1. Resort Operations & Management

  • Oversee all resort operations, including front office, housekeeping, food and beverage, kitchen, maintenance and other supporting departments.

  • Establish and implement standard operating procedures (SOPs) to ensure consistent service quality and operational efficiency.

  • Conduct regular inspections of guest rooms, public areas, kitchens and resort facilities.

  • Ensure the resort maintains appropriate standards of cleanliness, safety, maintenance and presentation.

  • Coordinate operational planning for peak seasons, monsoon closures and reopening periods.

2. Financial Performance & Cost Control

  • Prepare and manage annual budgets, operating forecasts and departmental expenditure.

  • Monitor revenue, operating costs, profitability and key performance indicators (KPIs).

  • Identify opportunities to improve margins, reduce wastage and optimise resource utilisation.

  • Monitor procurement, inventory, supplier contracts and purchasing controls.

  • Prepare regular management reports covering financial results, operational performance and corrective actions.

3. Revenue Growth & Commercial Development

  • Develop strategies to increase room occupancy, average daily rate (ADR), revenue per available room (RevPAR) and overall resort revenue.

  • Work closely with sales and marketing teams to develop corporate packages, group bookings, tour operator partnerships and promotional campaigns.

  • Strengthen relationships with travel agents, online travel agencies (OTAs), corporate clients and other distribution partners.

  • Analyse guest demand, booking trends, competitor pricing and market opportunities.

  • Identify opportunities to grow revenue from food and beverage, events, activities and other resort facilities.

4. Leadership & Human Resource Management

  • Lead, motivate and develop the resort’s management team and employees.

  • Oversee recruitment, training, manpower planning, staff scheduling and performance evaluations.

  • Establish clear responsibilities, performance targets and accountability across departments.

  • Address employee performance issues and foster a professional, service-oriented working culture.

  • Develop succession plans and strengthen the capabilities of departmental heads.

5. Guest Experience & Quality Assurance

  • Maintain high standards of guest service throughout the resort.

  • Monitor online reviews, guest feedback and satisfaction levels.

  • Resolve escalated guest complaints promptly and implement corrective measures to prevent recurring issues.

  • Introduce quality assurance checks and service improvement initiatives.

  • Ensure that guest feedback is translated into measurable operational improvements.

6. Maintenance, Safety & Sustainability

  • Oversee preventive maintenance and the upkeep of rooms, buildings, equipment and infrastructure.

  • Coordinate with contractors and suppliers on repairs, renovations and improvement projects.

  • Monitor electricity, water consumption, waste management and other operating resources.

  • Identify practical opportunities to improve energy efficiency and environmental sustainability.

  • Ensure compliance with applicable licensing, health, safety, fire protection, food hygiene and other regulatory requirements.

7. Reporting & Corporate Governance

  • Report directly to the senior management of Inch Kenneth Kajang Rubber PLC.

  • Provide timely reports on financial performance, occupancy, revenue, guest satisfaction, staffing and maintenance.

  • Present operational improvement plans, budgets, business proposals and investment requirements for management consideration.

  • Ensure compliance with company policies, internal controls, procurement procedures and delegated approval limits.

  • Work with the holding company’s finance, human resources, marketing and other relevant teams to achieve the resort’s business objectives.

Requirements & Qualifications

  • Minimum 5 years of experience in hotel or resort operations, with substantial experience as a hotel manager or assistant hotel manager.

  • Proven ability to manage hotel or resort operations, budgets, teams and commercial performance.

  • Experience in revenue management, pricing strategy, sales development and cost control.

  • Strong understanding of hotel KPIs, including occupancy, ADR, RevPAR, departmental profitability and guest satisfaction.

  • Demonstrated ability to establish SOPs, implement performance monitoring and improve operational standards.

  • Strong leadership, communication, problem-solving and decision-making skills.

  • Proficiency in English and Bahasa Malaysia.

  • Familiarity with hotel property management systems, online booking platforms and financial reporting.

  • Willingness to be based at the island resort and work flexible hours, including weekends and public holidays.

  • A degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field is preferred.

Candidates with proven experience in resort operations, island destinations, seasonal hospitality businesses or operational turnarounds will have an advantage.

Key Performance Expectations

The successful candidate will be expected to:

  • Improve occupancy and overall revenue performance.

  • Strengthen pricing, distribution and sales effectiveness.

  • Maintain disciplined cost control and improve operating profitability.

  • Establish consistent SOPs, reporting systems and departmental accountability.

  • Improve guest satisfaction and online review performance.

  • Maintain resort facilities and improve operational readiness throughout the operating season.

  • Develop a capable team that can deliver consistent service standards.

What We Offer

  • A leadership opportunity within an established hospitality business.

  • The opportunity to shape the operational and commercial direction of Perhentian Island Resort.

  • A competitive remuneration package commensurate with experience and qualifications.

  • Opportunities to lead operational improvements and contribute to the resort’s long-term development.

How to Apply

Interested candidates are invited to submit their CV, a brief cover letter outlining their relevant experience, and their expected salary.

Please include examples of your achievements in improving hotel or resort revenue, profitability, guest satisfaction or operational efficiency.

Only shortlisted candidates will be contacted.

Join us in leading the next chapter of Perhentian Island Resort.

  Apply Now  

Chinese Restaurant Manager

14-Oct-2026
One World Hotel Sdn Bhd | 67045Malaysia - Petaling, Selangor

One World Hotel Sdn Bhd

One World Hotel invites you to a refined and stylish retreat whether for business or leisure. For quality service, unequalled amenities as well as comfort in luxurious ambience, look no further, for our 452-room 5star hotel will meet your needs and more. Elegantly blending Asian artefacts and furnishing with Western designs, the interiors as seen throughout our hotel including our restaurants – Cinnamon Coffee House, Zuan Yuan Chinese Restaurant, The Sphere Lounge and Poolbar & Grill, brings out the best of East meets West.


Job Description

JOB FUNCTIONS

  • To ensure the monthly forecasted food and beverage menu figures are achieved.

  • To strictly adhere to the established operating expenses and that all cost are controlled.

  • To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with compilation of the Annual Business Plan.

  • To ensure that the outlet is managed efficiently according to the established concept statements.

  • To ensure the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operation Manual.

  • To assign responsibilities to subordinates and to check their performance periodically.

  • To assist in the operations during busy periods

  • To establish and strictly adhere to the par stocks for all operating equipment and supplies and to ensure that the outlet is adequately equipped.

  • To conduct the monthly inventory checks on all operating equipment and supplies.

  • To control the requisitioning, storage and careful use of all operating equipment and supplies.

  • To conduct daily pre-shift briefings to employees on preparation, service and menu.

  • To liaise with the Kitchen and Beverage Department on daily operation and quality.

  • To handle all guest complaints, request and enquiries on food, beverage and service.

  • To establish a rapport with guest, maintaining good customer relationship. 

  • To ensure that the outlet cashiering procedures are strictly adhere to.

  • To revise and up date the outlet Departmental Operations Manual on an as needed basis.

  • To participate in the formulation of the Annual Marketing Plan to establish a list of marketing activities in-line with the compilation of the Annual Business Plan.

  • To maintain the daily Log Book.

  • To submit to Food & Beverage Office the following:

  • Monthly Repair and  Maintenance  Report

  • Event Critique

  • Monthly Objective Review

  • Training Report

  • Monthly Menu Maintenance Report

  • To plan the outlet weekly roster and work schedules to ensure that the outlet is         

  • Adequately staffed to handle the level of business

  • To maintain the outlet “bulletin board”

  • To submit all guest / staff incident report

  • To report “lost and found” items

  • To attend weekly Food and Beverage Meeting and Daily Operation Meeting.

  • To liaised and organise with Housekeeping Department that the established cleaning schedules are strictly adhered to.

  • To issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

  • To report for duty punctually, wearing the correct uniform and name badge at all time.

  • To provide a courteous and professional service at all times.

  • To maintain a good working relationship with your own colleagues, and all other departments.

  • To have a complete understanding of, and adhere to the hotel’s policy relating to Fire, Hygiene, Health, and Safety.

  • To maintain a high standard of personal appearance and hygiene at all times.

  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.

  • To conduct Monthly Staff Meeting.

  • To attend all meetings as required by Executive management.

  • To prepare and participate in the Monthly Objective Review

  • To undertake any reasonable task as assigned by the Food and Beverage Department.

  • To respond to any changes in the Restaurant function as directed by the Hotel

  • To identify training needs and plan training programme for the employees.

  • To conduct training for the staff in accordance to the annual training plan in order that employees have the necessary skills to perform their duties.

  • To liaise and inform Food and Beverage Department and Human Resources Department of all training session.

  • To develop Departmental Trainers and assign training responsibilities

  • To ensure that employees maintain a high standard of personal appearance and hygiene at all times

  • To conduct staff yearly performance appraisal

  • To ensure that all employees report for duty punctually, wearing the correct uniform and name badge at all times

  • To assist in the building of a efficient team of employees by taking an active interest in their welfare, safety and development

  • To ensure that all employees provide a courteous and professional service at all times

  • To assist in the training of employees ensuring that they have all the necessary  skill to perform their duties to the maximum efficiency

  • To supervise employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operation Manual


  Apply Now  

Outlet Manager Ayam Gepuk Pak Gembus | Sri Serdang

14-Oct-2026
AYAM GEPUK (M) SDN. BHD. | 67042Malaysia - Serdang, Selangor

AYAM GEPUK (M) SDN. BHD.


Job Description

About the role

This role involves reporting operational issues to the Area Manager and ensuring consistent operations, product preparation, and customer service. You will oversee daily restaurant operations, guide the team, and maintain a clean, comfortable, and customer-friendly environment.

Key responsibilities

  • Report operational issues to the Area Manager and ensure consistent operations, product preparation, and customer service

  • Ensure the restaurant is always ready to operate with sufficient stock

  • Provide fast, friendly, and professional customer service while maintaining food and beverage quality standards

  • Train the team on menu knowledge, food presentation, and ensure adequate staffing for smooth operations

  • Handle and resolve customer complaints professionally and effectively

  • Oversee daily restaurant operations, guide the team, and ensure the restaurant environment is clean, comfortable, and customer-friendly

  • Monitor staff attendance, conduct staff training, and ensure compliance with company policies

  • Analyze sales data, identify opportunities to increase sales, and achieve set targets

  • Prepare and submit daily reports on staffing, sales, inventory, and operational issues

  • Execute end-of-day closure procedures and other tasks directed by management

About you

  • Minimum SPM with at least 2 years of management experience in the Food & Beverage (F&B) industry

  • Strong leadership skills and ability to guide teams effectively

  • Positive mindset and strong desire to learn

  • Willing to work overtime and on public holidays when required

  • Willing to attend training in Kuala Lumpur

  • Strong presentation, communication, problem-solving, and time management skills

  • Able to work as a team, independently, and perform well under pressure

  • Fluent in speaking and writing Malay and English

  • Proficient in computer use

  • Confident, proactive, and able to meet set working hours

  • Own vehicle and willing to travel for work purposes

Benefits

  • Profit sharing

  • Annual salary increment

  • Performance bonus

  • Daily meals provided

  • Panel clinic

  • Hospitalization coverage

  • Career development and advancement opportunities

  • Salary based on work experience

About us

PAK GEMBUS Restoran is a rapidly growing brand with more than 100 branches across Kuala Lumpur, Negeri Sembilan, Kedah, Selangor, Kelantan, Melaka, Perak, Johor, and Penang. With larger expansion plans in the future, we are committed to bringing our unique flavors to more locations while focusing on talent development and providing attractive career advancement opportunities to every team member.

  Apply Now  

Assistant Manager, Halal Management

14-Oct-2026
Zuspresso (M) Sdn Bhd | 67039Malaysia - Subang Jaya, Selangor

Zuspresso (M) Sdn Bhd


Job Description

About the role

This is an Assistant Manager position in Halal Management, responsible for overseeing Halal governance, certification, and compliance across Malaysia and Singapore, covering outlets, warehouses, products, suppliers, and business operations. The role provides strategic direction, management oversight, and cross-functional leadership to ensure consistent Halal compliance and continuous improvement.

Key responsibilities

  • Lead Halal certification, renewal, and compliance activities across Malaysia and Singapore

  • Oversee the implementation and effectiveness of the Halal Management System and related documentation

  • Monitor Halal compliance across outlets, warehouses, products, ingredients, suppliers, and operations

  • Lead and oversee Halal audits, inspections, risk assessments, and corrective actions

  • Manage Halal issues, non-conformities, investigations, and follow-up actions

  • Review and assess new ingredients, products, suppliers, and processes from a Halal compliance perspective

  • Liaise with JAKIM/JAIN, MUIS, and other relevant authorities or certification bodies on Halal matters

  • Establish and maintain Halal policies, SOPs, procedures, and internal controls

  • Monitor changes in Malaysia and Singapore Halal requirements and ensure relevant business functions remain compliant

  • Provide management-level recommendations on Halal risks, compliance matters, and business decisions

Qualifications & Experience

  • Bachelor's Degree in Halal Management, Syariah Islamic Studies, Food Science, Food Technology, or related field

  • 4-5 years of relevant experience in Halal Management, QA, Food Safety, F&B, or related fields

  • Experience in Halal certification, audit, and compliance management

  • Strong knowledge of Halal standards, certification, and compliance requirements

  • Knowledge of Malaysia and Singapore Halal regulatory frameworks

  • Strong auditing, risk assessment, and investigation skills

  • Good problem-solving and decision-making skills

  • Strong documentation and report-writing skills

  • Strong communication, stakeholder management, and influencing skills

  • Ability to lead cross-functional initiatives and manage multiple priorities

a Necessity, not a Luxury 

  Apply Now  

The Macallan House - Bartender

13-Oct-2026
Liquid Gold Corporation Limited | 66316Hong Kong - Central and Western District

Liquid Gold Corporation Limited


Job Description

About the role

Liquid Gold Corporation Limited is seeking an enthusiastic and skilled Bartender to join our team on a full-time basis in the Central and Western District. As a Bartender, you will be the face of our establishment, delivering exceptional service and crafting quality beverages that keep our guests coming back. This is a dynamic role where you'll be central to creating memorable experiences for our customers whilst maintaining the highest standards of hospitality and professionalism.

Key responsibilities

  • Prepare and serve a wide variety of alcoholic and non-alcoholic beverages, including cocktails, spirits, wines ensuring consistency and quality with every drink

  • Provide attentive, professional and friendly customer service to all patrons, responding promptly to requests and building rapport with guests

  • Maintain an organised and clean bar area, including regular restocking of spirits, mixers, glassware and other supplies

  • Monitor customer behaviour and ensure responsible alcohol service in compliance with all legal requirements and company policies

  • Suggest beverages and recommend pairings based on customer preferences and occasions

  • Follow health and safety regulations, maintaining the highest standards of personal hygiene and bar cleanliness

  • Collaborate effectively with team members to ensure smooth service during busy periods

  • Contribute to the bar's atmosphere through positive engagement and professionalism


What we're looking for

  • Proven experience working as a Bartender or in a similar bar and beverage role within the hospitality industry

  • Strong knowledge of cocktail recipes, spirits, wines and other beverages, with the ability to create classic and innovative drinks

  • Excellent customer service skills with the ability to work effectively under pressure and during peak service times

  • Proficiency in using bar management systems and point-of-sale (POS) tills

  • Ability to multitask whilst maintaining quality and accuracy in a fast-paced environment

  • Good communication and interpersonal skills to interact positively with diverse customers and colleagues

  • Formal training or certification in responsible alcohol service is highly desirable

  • Flexibility to work evenings, weekends and public holidays as required

  • Physical stamina to stand for extended periods and lift and carry stock items


What we offer

At Liquid Gold Corporation Limited, we are committed to creating a supportive and rewarding workplace where our team members can thrive. We offer competitive remuneration commensurate with experience, opportunities for professional development and advancement within the hospitality sector, and a positive working environment where your contributions are valued. We also provide staff discounts and benefits, ongoing training to enhance your skills and knowledge, and the chance to be part of a dynamic team dedicated to delivering exceptional hospitality. We believe in maintaining a healthy work-life balance and welcome discussions about flexible arrangements where possible.

About us

Liquid Gold Corporation Limited is a leading hospitality organisation committed to delivering outstanding beverage and customer experiences. With a focus on quality, excellence and genuine hospitality, we pride ourselves on creating welcoming environments where guests feel valued and appreciated. Our team is passionate about the art of mixology and providing warm, professional service that exceeds expectations. We are dedicated to innovation within the beverage industry whilst maintaining the classic traditions of hospitality.

Apply now

If you have the skills, passion and experience required for this exciting Bartender position, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for Liquid Gold Corporation Limited. We look forward to hearing from you.


  Apply Now  

Supervisor / Captain - Peridot

13-Oct-2026
The Henderson Hospitality Limited | 66317Hong Kong - Central and Western District

The Henderson Hospitality Limited


Job Description

About The Henderson Hospitality Limited

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues within The Henderson, one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includes Akira Back, presenting innovative contemporary Japanese cuisine; Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine; Peridot at Summit 38, Asia’s hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; and Cloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

The Henderson Hospitality Limited is entering an exciting new chapter as we continue to set new benchmarks for luxury hospitality and dining excellence. As our portfolio grows, we are seeking an exceptional member to join our team as Supervisor / Captain - Peridot.

 

Key Responsibilities:

  • Perform daily operations and mis-en place

  • Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards.

  • Collaborate with management on menu development, cocktail specials, promotions and events.

  • Perform any other duties as assigned by Management

 

Requirements:

  • 3-5 years' relevant experience in hotel or sizable catering establishment with minimum 1 year in similar position

  • Wine or spirits qualifications (e.g., WSET) will be an advantage

  • Strong bartending skills and spirits knowledge

  • Proactive and positive attitude with a focus on service excellence

  • Ability to work effectively in a fast-paced environment and adapt to changing circumstances

  • Good command of English


Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city’s most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio.

Successful candidates will receive an attractive salary, medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week. To apply, please submit your resume along with your expected salary.

Personal data provided by job applicants will be used for recruitment purpose only.


For more information about The Henderson Hospitality Limited, please visit the following links for details about our event spaces, restaurants, and bar:

Cloud 39 - Above and Beyond - https://cloud39.com

Hana no Kumo の - https://hananokumohk.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com

Akira Back Hong Kong - https://akirabackhk.com

  Apply Now  

Captain

13-Oct-2026
Black Sheep Restaurants Limited | 66315Hong Kong - Hong Kong Island

Black Sheep Restaurants Limited


Job Description

ROLE:

The Captain is the star of the show! Commanding a section during service, the Captain has a passion for hospitality and is committed to delivering memorable guest experiences and world-class service. The Captain has a strong work ethic, natural ability to train fellow teammates and is ready to support team leads with all daily operational tasks to ensure the smooth running of the restaurant.

RESPONSIBILITIES:

  • Create positive and memorable guest experiences by delivering a high level of service.

  • Engage guests to understand their needs, exceed expectations and create Champions.

  • Develop an in-depth understanding of the restaurant story, menus and drinks lists.

  • Take full responsibility for section management, table maintenance.

  • Seek opportunities to upsell to guests and drive sales by providing knowledgeable and attentive service.

  • Share your knowledge to coach the team on hospitality and guest experience best practice, table maintenance and steps of service.

  • Collaborate with the team to ensure all stations are clean, orderly and replenished.

  • Ensure all opening, teatime and closing SOPs and checklists are followed.

  • Champion cleanliness and hygiene standards in the restaurant, following all sanitisation protocols.

  • Partake in ongoing on-the-job training to improve personal and team performance.

  • Help induct, welcome, support and onboard new joiners.

  • Highlight to the Manager personal training and development opportunities.

  • Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.

  • Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

  • You put community first and are committed to serving and supporting the individuals in that community.

  • You have big hopes, big dreams and big aspirations.

  • You are uncompromising in your pursuit of excellence.

  • You choose optimism and play with joy.

  • You choose to do the right thing every step of the way.

  • You treat everyone with equal respect.


Benefits:

  • Dental insurance

  • Employee discount

  • Maternity leave

  • Meal provided

  • Medical Insurance

  • Opportunities for promotion

  • Professional development


  Apply Now  

Complex Director of Revenue Management

13-Oct-2026
Rosewood Hotels | 66306Hong Kong - Hong Kong SAR

Rosewood Hotels


Job Description

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Complex Director of Revenue Management

General Information Press space or enter keys to toggle section visibility Country/Region

Hong Kong SAR Province/City Hong Kong SAR

Hiring Entity Rosewood Hong Kong Department

Sales & Marketing Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility Job SummaryThe Complex Director of Revenue Management is the strategic revenue leader for Rosewood Hong Kong and K11 ARTUS.

This world class complex includes Rosewood Hong Kong (406 keys), Rosewood Residences (186 keys) and K11 ARTUS (287 keys). Rosewood Hong Kong was awarded Number 1 hotel in the 2025 World’s 50

Best Hotels & The Best Hotel in Asia.  The role provides a single point of accountability for pricing, inventory, forecasting, distribution, market segmentation and commercial analytics across the Complex, including both Short Stay, Long Stay and non-room revenue (F&B Outlets, Asaya Spa by Guerlain, Events and Retail).

As a key commercial business partner, the position translates market intelligence and performance data into decisive strategies that maximize revenue, profitability and market share while protecting brand positioning and guest experience.  Essential Duties and ResponsibilitiesLead the development and execution of integrated revenue strategies for Rosewood Hong Kong and K11 ARTUS, aligned with property, ownership, regional and corporate objectives. Maximize rooms revenue, profitability and market share through disciplined pricing, inventory controls, demand forecasting, business-mix optimization and channel strategy.

Establish annual revenue plans, budgets and growth targets supported by clear assumptions, scenario analysis and actionable commercial priorities. Lead daily, weekly, monthly and long-range forecasting; improve forecast accuracy and clearly explain performance variances, risks and opportunities. Determine optimal pricing and availability across transient, negotiated, wholesale, group, long-stay and other relevant segments.

Oversee distribution across direct, GDS, OTA and third-party channels, with focus on channel contribution, rate parity, content accuracy and cost efficiency. Monitor competitor pricing, market dynamics, consumer trends and demand generators, converting insights into timely revenue actions. Guide revenue strategy for major groups, need periods, promotions and key commercial opportunities, ensuring appropriate return on investment.

Provide clear revenue performance reporting and recommendations to the Complex Director of Sales & Marketing, property leadership and relevant stakeholders. Partner with Sales, Marketing, Reservations, Finance and Operations to ensure commercial strategies are understood, implemented and adjusted as market conditions change. Champion effective use of revenue management, distribution and business intelligence systems, including data accuracy, governance, automation and continuous improvement.

Lead, coach and develop the Revenue Management team through clear objectives, delegation, regular feedback, development plans and succession planning. Promote a culture of strategic thinking, innovation, collaboration, accountability and fact-based decision-making across both properties. Prepare and contribute to commercial reviews, annual business planning and performance presentations for hotel and corporate leadership.

Model Rosewood Hotel Group culture, vision, mission and core values at all times.  RequirementsBachelor’s degree in Hospitality Management, Business Administration, or a related discipline.8-10 years’ progressive senior Revenue Management experience within luxury hospitality, including complex or multi-property responsibility with broad segment experience and global mindset in luxury hospitality. Demonstrated success in pricing, inventory, forecasting, segmentation and distribution strategy.

Strong commercial and financial acumen, with the ability to interpret data and translate insights into action. Advanced knowledge of revenue management, distribution and hotel systems, with a strong affinity for technology and analytics. Excellent communication, presentation, influencing and stakeholder-management skills.

Proven ability to lead, coach and develop teams across multiple priorities. Knowledge of the Hong Kong luxury hospitality market is preferred; CRME certification is highly valued. About

Us Press space or enter keys to toggle section visibility A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®.

At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

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Executive Chef

13-Oct-2026
Rosewood Hotels | 66307Hong Kong - Hong Kong SAR

Rosewood Hotels


Job Description

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Executive Chef

General Information Press space or enter keys to toggle section visibility Country/Region Hong Kong SAR Province/City Hong Kong SAR Hiring Entity Rosewood Hong Kong Department Food & Beverage - Culinary Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Essential Duties and Responsibilities

  • Provide strategic and operational leadership for all Culinary departments, ensuring alignment with corporate strategy, hotel business objectives, brand standards, and the overall guest experience
  • Assume responsibility for Culinary operations in the absence of the Regional Director of Culinary Operations, ensuring continuity, effective decision-making, and smooth daily operations
  • Oversee the development and regular update of departmental operating procedures, while leading effective communication meetings, briefings, and cross-functional coordination
  • Ensure culinary associates consistently deliver exceptional service to guests and internal customers, coaching department leaders and associates through regular observation and constructive feedback
  • Handle guest and internal customer feedback, complaints, and inquiries courteously and efficiently, ensuring timely follow-up and satisfactory resolution
  • Drive productivity and financial performance through multi-skilling, flexible scheduling, effective resource deployment, and disciplined management of profit and cost centres
  • Support the preparation of the annual Kitchen Business Plan, monthly forecasts, budgets, and cost-control initiatives, engaging the relevant Heads of Department and monitoring key performance indicators
  • Ensure compliance with hotel, company, and local requirements relating to financial controls, record keeping, licensing, food safety, hygiene, sanitation, and workplace safety
  • Oversee culinary inventory, operating equipment, asset maintenance, product specifications, recipes, and related operational data in collaboration with Purchasing and Cost Audit
  • Monitor local and international culinary trends, suppliers, and competitor operations, identifying opportunities to strengthen market positioning, public relations exposure, and business growth
  • Monitor Culinary operations during all service periods, particularly peak business periods, and work through department leaders to implement timely operational adjustments and audit-driven improvements
  • Maintain consistently high standards of food quality, taste, presentation, variety, and product availability across all restaurants, banquets, and culinary areas
  • Partner with the Director of Purchasing to source the best-quality products at competitive prices and support the efficient management of relevant commissary and storage areas
  • Foster a collaborative, flexible, and high-performance culture across Culinary and other hotel departments, encouraging teamwork, accountability, innovation, and continuous improvementRequirements
  • Minimum 10 years’ progressive culinary leadership experience, including minimum 3 years as Executive Sous Chef in an international, luxury and multi-outlet operation
  • Proven leadership of restaurants, bars, banqueting, in-room dining, production kitchens, and stewarding, with achievement of brand and audit standards
  • Proven menu development, recipe standardization, quality review, and seasonal product innovation capabilities
  • Strong budgeting and forecasting skills, with measurable control of food cost, labour productivity, and inventory variance
  • Proven ability to set objectives, coach leaders, conduct performance reviews, and strengthen succession, engagement, retention, and internal promotion
  • Sound knowledge of international food safety and hygiene standards (such as HACCP and FSMS)
  • Demonstrated delivery of consistent food quality, availability, presentation, and service during peak periods, supported by guest feedback and audit results
  • Fluent written and spoken English, with strong presentation, stakeholder, supplier, and leadership-management skills; Asia experience preferred
  • Background in Michelin-starred establishments
  • Adopts a hands-on leadership style, supporting kitchen operations while managing administrative responsibilities

About Us Press space or enter keys to toggle section visibility A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays.

A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

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Chef de Cuisine - Chez Nous (French Cuisine)

13-Oct-2026
Rosewood Hotels | 66318Hong Kong - Hong Kong SAR

Rosewood Hotels


Job Description

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Chef de Cuisine - Chez Nous (French Cuisine)

General Information Press space or enter keys to toggle section visibility Country/Region

Hong Kong SAR Province/City Hong Kong SAR

Hiring Entity Carlyle & Co. Department

Food & Beverage - Culinary Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility Who we are:Carlyle & Co. is a new breed of landmark private members’ clubs; the ultimate destinations to connect, to be inspired and to live life to the fullest.

Here at Carlyle & Co. Hong Kong, we are looking for passionate, collaborative people to join our family. Just as our unique, diverse and colourful community of

Members are at the heart of our Club, so our empathetic, characterful and talented Associates embody a generosity of spirit that ignites the soul of Carlyle & Co. About the role:It’s no secret that an exceptional culinary team is a key ingredient to our success, so we’re looking for a top-grade chef to join us as Chef de Cuisine. You will be working in close partnership with our Kitchen Team to build a kitchen you can be proud of.

You’ll be leading and developing your team with empathy and encouragement, and, at the same time, bringing our bold culinary concepts to life. This role offers you the opportunity to be an integral part of an exciting hospitality brand born right here in Hong Kong – and we’d love to have you on-board! What you need to have:First-rate knowledge of kitchen management and menu planning, supported by strong operational expertise and extensive experience in French and Western cuisines.

A proven track record in kitchen operations management in a similar capacity

Basic computer skills, especially in MS Office and Recipe Maintenance SystemA strong sense of creativity, flexibility and innovation – we are a curious lot who are always seeking to challenge ourselves

Outstanding communication and interpersonal skills

Good leadership skills – you must be an effective communicator and experienced in delivering skills trainingA team player that can motivate and guide others to realise their full potential

What you will do:Ensure our culinary activities are aligned with the respective Corporate Strategy, with Club actions having been implemented where appropriate

Work on creative menu and recipe development, including analysing recipes, assigning pricing and reviewing overhead costs

Select and source fresh, seasonal ingredients in partnership with local and international suppliers

Estimate food consumption and manage the purchase/requisition of ingredients and kitchen supplies, within budget

Ensure every part of our dining service meets the Carlyle & Co. level of excellence – from food prep and cooking, to garnishing and portion size

Introduce and test with new products which are market-orientated in terms of price and product

Train the culinary team on recipes, cooking skills, kitchen operating procedures and Member service, enabling them to perform at the highest level and with the utmost productivity

Collaborate with key stakeholders across Carlyle & Co. to enhance our Members’ culinary experience

Interact with Members to obtain feedback and build positive relationships – don’t be shy, take a bow!Represent the culinary team in the absence of the Executive Chef / Executive Sous ChefWhat our work culture looks like:Teams who are dedicated to excellence, innovation and getting results we can be proud ofA leadership culture that genuinely cares about your professional development and well-being

An open-minded family where everyone contributes, and every voice is welcomedA convivial community where having fun is a big part of getting the job done About Us

Press space or enter keys to toggle section visibility Carlyle & Co. is a new breed of landmark private members’ clubs; the ultimate destinations to connect, to be inspired and to live life to the fullest. Places with unrivalled live entertainment, the richest of cultural calendars and most stylish of backdrops.

Home to a defining, unique and diverse community like no other, Carlyle & Co. handpicks individuals who value richness of character and liberated spirit over the influence of position or the will of wealth. The inaugural Carlyle & Co. opened its doors in Hong Kong in June 2021, with international openings to follow.

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Beverage Manager

13-Oct-2026
Rosewood Hotels | 66308Hong Kong - Islands District

Rosewood Hotels


Job Description

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Beverage Manager

General Information Press space or enter keys to toggle section visibility Country/Region British Virgin Islands Province/City Virgin Gorda Hiring Entity Rosewood Little Dix Bay Department Food & Beverage - Services Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Essential Duties and ResponsibilitiesGuest Service & Luxury Standards

  • Deliver exceptional and personalized guest experiences that reflect the hotel's luxury service standards and brand expectations, LQA, Forbes and Rosewood
  • Act as a visible leader in guest-facing operations, ensuring a welcoming and engaging atmosphere across all beverage venues.

 

  • Address and resolve guest concerns, complaints, and service recovery situations promptly and professionally.

 

  • Ensure consistent execution of high standards for beverage presentation, service delivery, cleanliness, and hospitality.

 

  • Develop and maintain premium wine lists, beverage menus, and cocktail programs that enhance the guest experience and support business objectives.

 

  • Collaborate with the Director of Food & Beverage to create innovative beverage promotions, events, activations, and guest engagement initiatives.

 

  • Assist with the selection and coordination of entertainment offerings that complement the property's beverage and social experiences.

 

  • Maintain strong product knowledge and industry awareness to provide expert recommendations and elevate guest satisfaction.

 

  • Act as a role model by demonstrating professionalism, luxury service behaviors, and commitment to excellence.

Food & Beverage Operations

  • Oversee the day-to-day beverage operations of bars, lounges, wine service, beach service, and assigned dining outlets.

 

  • Ensure adequate management coverage and floor supervision across all outlets to support seamless operations and exceptional service delivery.

 

  • Manage beverage inventory levels through accurate forecasting, ordering, receiving, storage, and stock rotation procedures.

 

  • Estimate and order beverages, wines, spirits, mixers, supplies, and related operating equipment to meet operational requirements.

 

  • Establish, implement, and monitor beverage control procedures to minimize waste, prevent losses, and maximize profitability.

 

  • Maintain responsibility for beverage cost performance, inventory accuracy, and operational efficiency.

 

  • Monitor product quality, beverage preparation standards, and service consistency across all outlets.

 

  • Coordinate with external suppliers and vendors to ensure timely delivery of products and services while maintaining quality and contractual standards.

 

  • Partner with the Director of Engineering regarding maintenance issues, equipment requirements, damaged property, and preparation for upcoming events.

 

  • Ensure operational readiness for all special events, functions, and seasonal initiatives.

Team Support & Leadership

  • Lead, motivate, and develop supervisors and associates members across Wine Service, Bar Operations, and assigned Food & Beverage outlets.
  • Foster a positive, inclusive, and performance-oriented work environment that promotes teamwork, accountability, and service excellence.
  • Identify team development opportunities and provide ongoing coaching, mentoring, and skills training.
  • Conduct regular performance evaluations and create development plans to support individual and team growth.
  • Oversee recruitment activities including interviewing, hiring, onboarding, and training of beverage team members.
  • Plan, assign, direct, and monitor work to ensure operational effectiveness and achievement of departmental objectives.
  • Manage associate relations matters, including performance management, recognition, counseling, corrective action, and conflict resolution.
  • Schedule staffing levels according to occupancy forecasts, business volumes, special events, and operational needs.
  • Ensure all team members are trained in luxury service standards, beverage knowledge, safety procedures, and responsible alcohol service practices.
  • Promote a culture of continuous improvement and operational excellence across all beverage operations.

Administrative & Financial Responsibilities

  • Develop departmental goals, action plans, and performance objectives aligned with broader Food & Beverage and hotel business strategies.

 

  • Monitor and analyze beverage sales, labor costs, inventory variances, and key performance indicators to support profitability goals.

 

  • Maintain daily inventory records and conduct regular stock counts to ensure inventory accuracy and control.

 

  • Prepare forecasts, reports, schedules, and operational documentation as required.

 

  • Manage beverage purchasing processes and supplier relationships to ensure cost-effective procurement.

 

  • Support budget preparation and monitor departmental expenses to achieve financial targets.

 

  • Implement strategies to drive beverage revenue growth while maintaining cost controls and operational efficiencies.

 

  • Ensure compliance with company policies, local liquor licensing requirements, health and safety regulations, and occupational standards.

 

  • Conduct regular inspections of beverage outlets and work environments to ensure legal compliance and operational standards are consistently maintained.

 

  • Investigate operational issues and implement corrective actions to improve service quality, productivity, and financial performance.

 

  • Maintain accurate records and documentation related to inventory, compliance, staffing, and operational activities.

Qualifications & ExperienceEducation

  • Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Business Administration, or a related field preferred.
  • Professional certifications in Wine, Spirits, Beverage Management, or Sommelier studies are considered an asset (WSET, Court of Master Sommeliers, CMS, or equivalent).
  • Food Safety, HACCP, Responsible Service of Alcohol, and Occupational Health & Safety certifications preferred.

Experience

  • Minimum 5-7 years of progressive Food & Beverage leadership experience, with at least 2-3 years in a Beverage Manager, Bar Manager, Assistant Food & Beverage Manager, or similar management role.
  • Experience in a luxury hotel, high-end resort, or upscale restaurant environment required.
  • Proven experience managing multiple beverage outlets and service teams in a fast-paced, guest-focused environment.
  • Strong knowledge of wines, spirits, cocktails, beverage trends, and beverage program development.
  • Demonstrated experience in inventory management, beverage cost control, purchasing, forecasting, and budget management.
  • Experience developing beverage menus, wine lists, promotions, and revenue-generating initiatives.
  • Proven ability to recruit, train, coach, and develop high-performing teams.
  • Experience managing employee performance, scheduling, labor costs, and workforce planning.
  • Familiarity with POS systems, inventory management software, and Microsoft Office applications.

About Us Press space or enter keys to toggle section visibility An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design.

One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.

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Director of Guest Experience

13-Oct-2026
Rosewood Hotels | 66309Hong Kong - Islands District

Rosewood Hotels


Job Description

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Director of Guest Experience

General Information Press space or enter keys to toggle section visibility Country/Region British Virgin Islands Province/City Virgin Gorda Hiring Entity Rosewood Little Dix Bay Department Rooms - Front Office Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Essential Duties and ResponsibilitiesGuest Satisfaction & Personalized Service

  • Ensure all guest information is handled in line with Rosewood privacy and service standards.
  • Oversee completion, accuracy, and pre-arrival review of guest preference profiles.
  • Personalize guest journeys through pre-arrival research and coordination with sister properties when relevant.
  • Ensure all guest preferences and profiles are updated in Opera and communicated across departments.
  • Oversee the preparation of SAG (Special Attention Guests) resumes (“Show

Me You Know Me”) and ensure timely distribution.

  • Monitor guest birthdays and special occasions; ensure recognition through personalized communication and amenities.
  • Ensure all amenities, room setups, decorations, and special requests are executed flawlessly and on time.
  • Pre-check and inspect SAG rooms and special setups to guarantee readiness and quality.
  • Host and engage guests with warmth and authenticity, fostering natural, meaningful interactions.
  • Respond to all guest queries within 24 hours via phone, email, or in person.
  • Handle guest concerns with empathy and professionalism, ensuring resolution and follow-through.

Service Culture

  • Champion Rosewood’s “Relationship Hospitality” philosophy across all guest touchpoints.
  • Act as a visible leader and role model in the lobby, demonstrating Forbes-level service behaviors.
  • Foster a culture of creativity, personalization, and anticipatory service among associates.
  • Motivate teams to deliver memorable and emotionally engaging guest experiences.
  • Maintain high morale through clear communication, recognition, and supportive leadership.
  • Promote professional appearance, grooming, and etiquette standards at all times.
  • Encourage a collaborative and guest-centric mindset across Front Office teams.

Standards & Quality Assurance

  • Ensure full compliance with Forbes Travel Guide, LQA, and FHR standards.
  • Monitor service delivery through spot checks of Front Desk, Concierge, and Butler teams.
  • Maintain readiness for audits, inspections, and quality reviews.
  • Ensure all SOPs are updated, communicated, and consistently followed.
  • Record and track guest challenges and opportunities in Opera and Unifocus.
  • Monitor online reputation platforms (e.g., TrustYou, TripAdvisor) and implement improvements.
  • Maintain complete and accurate departmental files and documentation.
  • Ensure all departments act on traces, alerts, and guest requests in a timely manner.

Guest Service Performance Optimization

  • Analyze guest feedback, reports, and service data to identify improvement opportunities.
  • Anticipate peak periods and implement solutions to ensure seamless service delivery.
  • Monitor departmental expenses and inventories, ensuring cost efficiency without compromising quality.
  • Coordinate and oversee amenity planning and execution processes.
  • Track and communicate SAG movements via internal systems and daily operations channels.
  • Prepare daily reports, guest insights, and operational updates.
  • Drive upselling initiatives by coaching and motivating teams.
  • Ensure in-depth knowledge of resort services, promotions, and guest programs.

Operations & Team Leadership

  • Lead and oversee Front of House functions including Front Desk, Concierge, and Butler services.
  • Maintain working knowledge and ability to perform all FOH roles when needed.
  • Create and manage associates schedules (rota) efficiently.
  • Support recruitment, onboarding, and training of new associates.
  • Conduct performance appraisals, coaching sessions, and succession planning.
  • Address disciplinary and grievance matters in collaboration with the Director of Front of House.
  • Ensure all associates receive appropriate training to meet luxury service standards.
  • Participate in operational meetings and departmental initiatives.
  • Maintain strong knowledge of systems including Opera, Unifocus, and Alliants.
  • Ensure preparedness for emergency procedures and operational contingencies.

Interdepartmental Collaboration

  • Partner closely with

Rooms, F&B, Housekeeping, Finance, and Spa teams to ensure seamless guest experiences.

  • Communicate key guest insights and operational updates through shift briefings, reports, and meetings.
  • Coordinate group arrivals, ensuring accuracy of rooming lists, billing instructions, and requests.
  • Collaborate with the Director of Front of House on SAG management and special protocols.
  • Support cross-departmental initiatives focused on guest satisfaction and hotel performance.
  • Ensure alignment across departments for consistent service delivery and brand standards.
  • Share regular SAG reports and updates with the wider hotel team.

Education

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
  • Advanced certifications in luxury hospitality, guest experience, or service excellence are an asset

Experience

  • Minimum 8–10 years of progressive experience in luxury hospitality operations, with at least 3–5 years in a senior leadership role within Front Office or Guest Experience
  • Proven experience in ultra-luxury hotel environments (e.g., Forbes Travel Guide-rated or LQA-audited properties)
  • Demonstrated success in leading Front Office, Concierge, Butler, or Guest Relations teams
  • Strong background in managing VIP/SAG guest programs and personalized service delivery
  • Experience preparing for and achieving Forbes Travel Guide, LQA, and/or FHR audits
  • Track record of improving guest satisfaction scores, online reputation, and service metrics

Technical & Professional Skills

  • Advanced knowledge of hotel PMS systems (Opera preferred), workforce management systems (e.g., Unifocus), and guest communication platforms (e.g., Alliants)
  • Strong understanding of luxury service standards, quality assurance frameworks, and audit processes
  • Ability to analyze guest feedback, operational data, and performance reports to drive improvements
  • Financial acumen, including budget management, cost control, and inventory oversight
  • Excellent verbal and written communication skills; multilingual abilities are an advantage

Leadership & Behavioral Competencies

  • Passion for delivering exceptional, highly personalized guest experiences
  • Strong leadership presence with the ability to inspire, coach, and develop high-performing teams
  • Exceptional attention to detail and anticipatory service mindset
  • Ability to manage high-pressure situations with professionalism and composure
  • Collaborative, with strong cross-functional relationship-building skills
  • High level of emotional intelligence and cultural awareness aligned with ultra-luxury clientele expectations
  • Commitment to fostering a culture of “Relationship Hospitality” and continuous improvement

About Us Press space or enter keys to toggle section visibility An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design.

One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.

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Executive Pastry Chef

13-Oct-2026
Rosewood Hotels | 66310Hong Kong - Islands District

Rosewood Hotels


Job Description

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Executive Pastry Chef

General Information Press space or enter keys to toggle section visibility Country/Region

British Virgin Islands Province/City Virgin Gorda

Hiring Entity Rosewood Little Dix Bay Department

Food & Beverage - Culinary Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility Job Summary Responsible for of all aspects of the pastry kitchen including quality control, sanitation, food safety, training and discipline of staff.

 Areas of responsibility comprise overseeing all pastry preparation areas including the outlets: Pavilion, Sugar Mill, Reef House Grill restaurants, banquets, room service, bar/lounge and associate café My Eatery (cafeteria).   Manages all pastry operations and staff on a daily basis to ensure a consistent, high quality food product and motivates the team with a service driven desire to exceed the expectations of our guests.   Position requires to be up to date with pastry food/ market trends and techniques as well as being creative in the culinary side.

Position also requires supervising all buffet setups in all outlets.   As a department head, directs and works with the food and beverage management team and associates to successfully execute all pastry operations; strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.   Position oversees the development and implementation of departmental strategies and ensures implementation of Rosewood Hotels and Resorts and Little Dix Bay service strategy, training culture, service standards and expectations.

Position ensures GAP and other service indicator scores are kept at the necessary levels.   Position is expected to be visible in the operations on a daily basis providing direction and monitoring the entire “guest experience”. Schedule will include days, nights, holidays and weekends.

This position “owns” all operational aspects of the hotel while working with peers on the planning committee.   Position oversees the food ordering to ensure that all products needed is in fact ordered and that the pre-determined specifications are adhered too. Essential Duties and ResponsibilitiesPerformance Requirements Must possess valid professional qualifications and technical knowledge pertaining to the specified role and ability to work under pressure whilst working efficiently and effectively.

Must have high endurance of work.  Behaviorial Convey a sense of urgency that events are executed in a timely manner.  Take initiative and act professionally to ensure tasks are completed.

 Exhibit and encourage high performance standards for themselves and others Able to develop and maintain excellent credibility with co-workers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behaviour.  Effectively identify & anticipate guest needs & handle challenging situations with guests diplomatically.  Exceeding guest expectations regarding both in quality and service.

 Positively influence co-workers to accept & execute new standard or changes immediately and effectively.  Regularly keep manager up-to-date on relevant activities.  Maintain a high level of output and quality.

 Take action to ensure overall success of department.  Responsibilities - GeneralCulinary creativity Up to date with current market trends and techniques Coaching, counseling and discipline of staff as needed Assist executive chef with employee performance reviews Attend departmental meetings as required Attend training seminars as required Monitor menu sales mix and change menus accordingly Communicate pertinent hotel information to line staff Ensure work environment is maintained in a safe condition Submit work orders for any maintenance deficiencies, ensure their completion Schedule staff within budgetary guidelines Conduct monthly kitchen walkthrough with Chef noting sanitation and maintenance deficiencies Check food storage areas to ensure proper rotation and utilization of product Provide leadership and management for all hotel personnel.  Accept responsibility for the health, safety and welfare of the hotel guests and employees.

 Be accountable for all personnel actions, assets and personal property and the end results of their use.  Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the office.  Maintain and develop good relations within (or without) resort with all existing or new suppliers and contractors.

 Checking Guest log in Lotus Reading e-mails Attending morning briefing Communicating information from morning meeting Responsibilities - Operations/Property Management Ensures compliance with all Food & Beverage policies, standards and procedures.  Actively involved in training kitchen associates on the fundamentals of good cooking and excellent plate presentations.  Recognizes superior quality products, presentations and flavor.

 Maintains purchasing, receiving and food storage standards.  Ensures compliance with food handling, sanitation standards and local regulations from the health department.  Ensures compliance with all local regulations.

 Calculates accurate theoretical and weighted food costs.  Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.  Maintains procedures for food & beverage portion and waste controls.

 Maintains associate cafeteria operation and food quality standards.  Follows proper handling and right temperature of all food products.  Knows and implements Hotels Safety Standards.

 Researches and tests new pastry products; shares vision of food and concept trends in conjunction with Company initiatives.  Conducts briefings with the Restaurant and Catering staff for education on menu items including ingredients, preparation methods and unique tastes.  Actively uses the Hotels source website to keep up-to-date on company initiatives and policies.

 Understands and communicates to staff the operating and maintenance procedures of all departmental equipment.  Coordinates with the Engineering Department and manages an effective kitchen equipment repair and maintenance program.  Ensures uniforms are properly inventoried and maintained.

 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.  Represents hotel as culinary expert to community.  Interacts with guests/customers, community, Company representatives, vendors and local education systems.

 Ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.  Effectively investigates reports and follows-up on associate accidents.  Responsibilities – Guest SatisfactionDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

 Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.  Empowers associates to provide excellent customer service.  Establishes guidelines so associates understand expectations and parameters.

 Ensures associates receive on-going training to understand guest expectations.  Observes service behaviors of associates and provides feedback to individuals and or managers; continuously strives to improve service performance.  Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

 Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.  Responsibilities – Staff/Direct ReportsAssists in interviews and hires hourly associates with the appropriate skills to meet the business needs of the operation.  Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

 Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate.  Communicates performance expectations in accordance with job descriptions for each position and monitors progress.  Conducts hourly associate performance appraisals according to Standard Operating Procedures.

 Administers the performance appraisal process for direct report managers.  Develops business goals and creates appropriate development plans.  Assists associates based on their individual strengths, development needs, career aspirations and abilities.

 Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.  Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.  Ensures associates are treated fairly and equitably.

 Constantly strives to improve associate retention.  Brings issues to the attention of Human Resources as necessary.  Manages associate progressive discipline procedures for areas of responsibility.

 Ensures hotel policies are administered fairly and consistently.  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.  Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

 Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.  Maintains an on-going associate recognition program.  Ensures self and direct report managers attend appropriate core training classes.

 Implements and manages training initiatives for current and new associates.  Ensures associates maintain required food handling and sanitation certifications.  Responsibilities – Sales + Revenue ManagementAssists Restaurant and Catering departments in developing and generating annual sales.

 Meets regularly with catering customers and restaurant guests to gather feedback.  Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.  Is involved in all menu development.

 Participates in weekly sales strategy forecast meeting to anticipate service and staffing needs.   Attends scheduled projection meetings to anticipate long term planning needs.  Standard Responsibilities Comply and adhere to the Rosewood company policies.

Take on other tasks in addition of the ones stated, in a reasonable framework. Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. Model the company’s culture, vision, mission and core values at all times.

Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times. Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system. Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).

Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates. Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates. Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.

Manage by walking around at appropriate times and leads by personal example in terms of guest interaction. Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.  It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

Report any defects in the building, plant or equipment according to hotel procedure. Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.  Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

 Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Natural Disaster ProceduresOther The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Qualifications/ExperienceAbility to communicate orally and in written form to guests, management and staff Proven proficiency in all pastry aspects Computer competency Strong organizational skill and thorough follow through  Culinary EducationExperience  Must have held a Pastry Chef position in a ultra luxury roperty.  Formal pastry (catering technology) training preferred.  Minimum of 10 years international Hospitality experience with a minimum of 5 years in a management/supervisor position in the luxury hotel sector Experience at properties of similar size and quality in the Caribbean/ island preferable Able to read and understand instructions, safety rules, etc.

 Interpret information in mathematical, written and diagram such as statistical reports and profit.  A valid Food Handler’s certificate is a must.  High profile events organizational skills and experienceSkills and KnowledgeExcellent culinary creativity Extensive knowledge of food handling and sanitation standards Experience in high volume operation and menu composition Experience with purchasing and maintaining kitchen equipment  Understanding of Restaurant, Bar/Lounge, Room Service and Catering operational procedures Effective...

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Housekeeping Manager

13-Oct-2026
Rosewood Hotels | 66311Hong Kong - Islands District

Rosewood Hotels


Job Description

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Housekeeping Manager

General Information Press space or enter keys to toggle section visibility Country/Region British Virgin Islands Province/City Virgin Gorda Hiring Entity Rosewood Little Dix Bay Department Rooms - Heart of House Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility Essential Duties and Responsibilities Operational Leadership

  • Ownership of daily housekeeping operations including room assignments, cleaning schedules, and service delivery and laundry associates and facilities.

 

  • Supervise the Housekeeping Coordinator and other associates to ensure effective workflow, task management, and real-time system updates
  • Ensure superior standards are consistently maintained daily
  • Complete morning and evening reports, assist with room assignments, and maintain strict key control procedures
  • Make weekly schedules for the department based on operational/business needs
  • Ownership of Lost and Found process
  • Initiate and oversee projects throughout the year to maintain the quality of the rooms.
  • Assume the responsibilities of the Executive Housekeeper in their absence, providing effective leadership and ensuring seamless departmental operations, adherence to established procedures, and the consistent delivery of Rosewood, LQA, and Forbes Travel Guide standards.

Associate Management & Development

  • Lead, coach, and develop housekeeping associates, including Coordinators, Room Attendants, Housepersons, and Supervisors
  • Train new supervisors and support the training of all housekeeping and laundry associates
  • Ensure an ongoing training program and regular standards updates are implemented across Housekeeping and Laundry
  • Conduct periodic evaluations of associates to monitor performance, identify training needs, and address non-compliance
  • Ensure monthly departmental and supervisory communication meetings are conducted

Quality Assurance & Inspections

  • Ensure full compliance with Forbes Travel Guide and LQA (Leading Quality Assurance) standards
  • Conduct daily inspections of guest rooms, VIP rooms, public areas, villas, and back-of-house areas
  • Personally supervise the cleaning of VIP rooms and notify Executive Housekeeper upon completion
  • Maintain complete knowledge of and compliance with all departmental policies, procedures, and service standards

Guest Experience Excellence

  • Respond promptly and professionally to guest requests, concerns, and special arrangements
  • Coordinate VIP arrivals, special requests, and communicate priorities to day and night teams
  • Inform night staff of VIP rooms, special requests, and assignments to ensure seamless service
  • Ensure all guest interactions reflect the highest level of hospitality and professionalism

Collaboration & Communication

  • Foster strong collaboration with Front Office, Engineering, Laundry, and other departments
  • Work closely with laundry personnel and provide training when required
  • Conduct regular walkthroughs with Supervisors to ensure adequate par levels of linens and supplies
  • Maintain clear, consistent communication of room status, priorities, and operational updates

Maintenance & Preventative Care

  • Submit recommendations to management for repairs, painting, and preventative maintenance
  • Ensure proper upkeep of guest rooms, suites, villas, and public areas
  • Monitor maintenance issues and follow up for resolution

Sustainability & Resource Management

  • Champion sustainability initiatives including waste reduction, efficient resource use, and environmentally responsible practices
  • Conduct periodic and full inventories of linens, supplies, and equipment
  • Investigate and implement new cleaning methods, technologies, and tools to improve efficiency and sustainability
  • Assist in purchasing and cost control initiatives

Systems & Administration

  • Ensure accurate tracking of room status, productivity, and operational data
  • Assist in payroll administration and record keeping
  • Ensure all tasks, projects, and maintenance requests are properly logged and followed up
  • Ensure that all housekeeping glitches are followed up and resolved in a timely manner through systems applications

Health, Safety & Compliance

  • Ensure all associates follow safety procedures, proper chemical handling, and hygiene practices
  • Report all injuries immediately to Security for documentation
  • Maintain compliance with company policies, safety standards, and regulatory requirements

Qualifications Experience: 

  • Minimum 2–4 years of progressive experience in housekeeping operations within a luxury hotel or resort environment.

 

  • Prior supervisory or management experience overseeing housekeeping associates (Coordinators, Room Attendants, Public

Area Attendants) in a luxury resort.  

  • Proven experience in maintaining Forbes and LQA service standards.

 Education: 

  • High school diploma or equivalent (required), Certificate or diploma in Hospitality       Management, Hotel Operations, or Business Administration (preferred).
  • Addditional training in customer service or office administration is a plus

General Skills:

  • Strong leadership and coaching abilities with a focus on developing associates 
  • Excellent organizational and time management skills 
  • Strong attention to detail with a commitment to quality and luxury standards 
  • Effective communication and interpersonal skills 
  • Ability to work in a fast-paced, guest-focused environment 
  • Problem-solving and decision-making skills 
  • Strong collaboration skills across departments 
  • High level of professionalism, integrity, and accountability 
  • Commitment to sustainability and continuous improvement

Technical Skills:

  • Proficiency in Property Management Systems (e.g., Opera, Opera Cloud) 
  • Experience with workforce management systems such as Unifocus 
  • Strong Microsoft Office skills, particularly Excel, Word, and Outlook 
  • Ability to manage reports, productivity tracking, and room status updates 
  • Knowledge of inventory control systems and housekeeping operations tools 
  • Understanding of health, safety, and chemical handling standards
  • Language: Required to speak, read and write English, with fluency in other languages preferred.

About Us Press space or enter keys to toggle section visibility An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design.

One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.

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Sous Chef

13-Oct-2026
Rosewood Hotels | 66319Hong Kong - Islands District

Rosewood Hotels


Job Description

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Sous Chef

General Information Press space or enter keys to toggle section visibility Country/Region

British Virgin Islands Province/City Virgin Gorda

Hiring Entity Rosewood Little Dix Bay Department

Food & Beverage - Culinary Job Type Full-time Permanent

Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION:To assist in managing and controlling the culinary department including food production, catering, stewarding and training and bringing international cooking skills and techniques to the creativity of the menu.

Helps manage kitchen operations and staff on a daily basis to ensure a consistent, high quality food product, and motivates the team with a service driven desire to exceed the expectations of our guests. Position requires to be up to date with food/ market trends and techniques as well as being creative in the culinary side. Position will require becoming familiar with, and  assisting with operations in all outlets.

PERFORMANCE REQUIREMENTSMust possess valid professional qualifications and technical knowledge pertaining to the specified role and ability to work under pressure whilst working efficiently and effectively. Must have high endurance of work. BEHAVIORIAL Convey a sense of urgency that events are executed in a timely manner.

Take initiative and act professionally to ensure tasks are completed. Exhibit and encourage high performance standards for themselves and others

Able to develop and maintain excellent credibility with co-workers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behaviour. Effectively identify & anticipate guest needs & Handle challenging situations with guests diplomatically. Exceeding guest expectations regarding both in quality and service.

Positively influence co-workers to accept & execute new standard or changes immediately and effectively. Regularly keep manager up-to-date on relevant activities. Maintain a high level of output and quality.

Take action to ensure overall success of department. RESPONSIBILITES:Prepares all food products according to given hotel standards and procedures

Must be highly cost conscious and constantly involved in production efficiency and waste control

To be completely familiar, with each section in the department.Enforces all house rules and regulations

To be responsible for all inter kitchen transfers.Follows any additional orders given by the Executive Chef.Takes responsibility and pride to keep all kitchen equipment in a working order.Maintains a friendly and pleasant image at all times.  Always checks personal hygiene and grooming standards and leads by example. Always wears a clean and tidy uniform.To be familiar with the emergency procedure of the hotel.. Acknowledges and screens daily work schedules

Conducts daily briefing with his kitchen staff.Acts on issues and concerns in his field of jurisdiction immediately

Communicates effectively with guests, subordinates, immediate supervisors                                                                                              Manages time effectively by meeting deadlines on time.Identifies and solves problems in a professional manner.Displays creativity in production items and flexibility in customer demands

Ensures that the image of the F&B operation will be improved at all given times

Maintains his work environment clean and proper at all times

Responsible for quality and quantity control in his department

Coaches and counsels all staff when applicable.Proper scheduling of staff in accordance to the expected work load

Evaluates objectively the performance of his staff.Provides the most effective training to all staff in his department Motivates staff to grow within the company.Develops himself to be better manager at all times

Coordinates with other managers for all activities of the hotel operation

Interacts with clients, guests, government officials, suppliers, and other important individual in the community in promoting the hotel. May be rotated in the operation of the other areas in his/her division and others About

Us Press space or enter keys to toggle section visibility An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design.

One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.

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Sales Executive

13-Oct-2026
Kitchen Icon Limited | 66313Hong Kong - Tsuen Wan District

Kitchen Icon Limited


Job Description

  • Maintain good relationship with current customers and suppliers

  • Handle existing accounts in HK & Macau areas

  • Proactivity customer visit and sales promotion

  • Plan, Coordinate and implement various sales activities

  • Supervise kitchen installation contractors and related subcontractors on the installation progress and work qualities

  • Develop new business and potential markets

  • Develop and execute sales action plans and business strategies

  • Responsible for project tender preparation and submission

  • Responsible for sales promotion, sales and after-sales service support

  • Understand the operation and technical needs through customer engagement

  • Assisting the sales & marketing team to carry out marketing and sales activities

  • Co-ordinate with the manufacturers to provide good services to customers

  • Follow up projects and enquiries

Requirements

  • Diploma Holder in sales and marketing with min. 2 - 3 years’ experience of working experience; Experience in catering equipment or F&B field is an advantage. (preferred but not essential)

  • Applicants with experience in Hotel’s kitchen operation or Western Cuisine/Chef are welcome

  • PC knowledge including MS Word, Excel, PowerPoint, etc.

  • Able to work under pressure and independent;

  • Aggressive, highly motivated, pleasant personality, good interpersonal skills and presentable

  • Good command of spoken and written English and Chinese

  • Immediate availability preferred

Kitchen Icon Limited offers attractive remuneration package and excellence career prospects to suitable candidates. Please e-mail your C.V. with expected salary and availability by clicking ‘Apply Now’.

* Personal data collected will be used for recruitment purpose only. 

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