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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager (Lounge / Front Office)

Summary of Responsibilities:

• Assign sufficient manning to cater for daily operational needs

• Planning of VIP arrivals and departures and ensuring operational efficiency

• Develop and maintain strong guest relationships to ensure guest loyalty

• Handle guest issues when needed

• Meet, greet, rooming and service of all VIP guests

• Plan and review rosters to ensure productivity goals are met

• Ensure LQA service standards are in practice as set by the hotel at all times

• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards

Qualifications:

• Minimum GCE “A” Level, University Degree Preferred

• Minimum 4 years of luxury hotel experience, preferably in Front Office

• Good decision making skills

• Knowledge of Opera System and other related sub-systesm interfaceed to the PABX and/or the hotel’s computer system

• Proven ability to guide and coach team members

• Responsive to continuous challenges and open to making changes to achieve targeted results

• Posses drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Courtyard by Marriott Singapore Novena

The Courtyard by Marriott, opening third quarter 2017 will be the first Courtyard-branded property by Marriott International in Singapore.

Job Description

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management. 

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. 

• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions. 

• Recognising department’s top performers

• Establishing guest satisfaction and to be able to strengthen business relationships with guests

• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions                                                                                                                       

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format. 

• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook. 

• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.

• Develop and implement action plans based on results from the feedbacks given by associates 

• To champion upsell and Marriott Rewards campaign

• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION 

Educational /Academic Requirements: High School, Diploma or Equivalent College/University degree 

Experience field: Preferably 2-3 years experience in similar

Specific Knowledge & Skills Required: Opera

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.                                

Orchard Grand Court

Orchard Grand Court, is your best option in the event that you are extravagant. The delightful homeliness in the latest service apartment which is stylish and luxury. Situated in the heart of Orchard, this Serviced Apartment is definitely your best choice to discover Singapore. Positioned at the junction of Killiney Road and Lloyd Road.

Job Description

• To provide courteous, prompt and personalized service and if possible to comply with each and every guest’s request and needs.

• To sell rooms in a manner designed to maximize revenue and occupancy with guest’s satisfaction.

• To check in/out guest in compliance to the standard policies and procedures.

• To familiarize procedures, facilities and services of the company premises.

• Ensure that the lobby areas are kept clean and tidy at all times.

• Sees to the enforcement of house rules & regulations, company policies and procedures.

• Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

• Able to work 3 rotating shifts. 5days work with 2 off days.

• Part timers are welcome to apply.

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position.  You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

SATS Ltd.

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description

• Sign-on bonus of $5,000  

• Shift work is required for this position

Oversee day-to-day lounge operations during assigned shifts, ensuring close liaison with Management on all matters pertaining to smooth operations.

Liaise with airport authorities and Ground Handling Authorities (GHA)s. 

Attend to investigations and complaints raised by Ground Handler and/or customers.

Ensure the team offer stellar customer service and provide a memorable hospitality for guests.

Ensure compliance with airport regulations and safety protocols.

Ensure cleanliness and hygiene standards.

Handle enquiries and complaints promptly, efficiently and professionally. 

Administrative duties, including rostering and duty assignments.  

Any other duties as assigned in the course of work.

SUTL Marina Development Pte Ltd

ONE°15 Marina Sentosa Cove, Singapore is a waterfront lifestyle destination offering world-class marina facilities replete with a comprehensive range of exclusive club amenities. It is an unprecedented lifestyle destination with modern facilities including an infinity pool, fitness centre, members’ lounge, modern spa, tennis courts, 26 tastefully appointed rooms, as well as a selection of restaurants and bars. ONE°15 Marina Sentosa Cove is part of SUTL Enterprise Ltd, which is listed on the main board of the Singapore Exchange. Since its inauguration in 2007, the Club has won several international accolades including Best Asian Marina of the Year and the prestigious FIVE Gold Anchors Award.

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrmanager@phatara8.com

For more information:
02-252-1353 ext. 5012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Three Buildings (Almost 1,000 Rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

Regal Hongkong Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

• Diploma or above in Hospitality Management or related disciplines

• Minimum 7 years’ experience in Hotel front office operation with at least 3 years in Assistant Manager level of similar capacity

• With strong reception operations, customer service sense, complaint handling skills and able to handle emergency

• Good planning and organizational skills, work under pressure

• Well-versed in spoken and written English and Putonghua

• Less experience will be considered to Senior Guest Experience Manager

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests’ needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous leadership experience is an advantage
• Service-oriented personality with a passion for hospitality
• Experience with Opera PMS or similar property management systems
• Strong interpersonal and problem-solving skills, with the ability to lead by example

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $2400 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift

• Fine Dining and Casual Dining

Key Responsibilities

• Present menu and take orders

• Provide attentive and friendly service

• Handle POS/cashier duties

• Support daily operations (stock, setup, polishing)

• Ensure smooth service and guest satisfaction
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

The Talent People Pte. Ltd.

Job Description

Key Responsibilities

• Manage daily manpower planning to support operational needs

• Oversee group arrivals/departures and ensure smooth traffic flow

• Coordinate with event/convention teams on logistics and guest movement

• Supervise Bell, Concierge, and Valet operations

• Lead and coach Guest Services team to deliver personalised guest experience

• Conduct service audits and ensure compliance with hotel standards

• Handle VIP guest arrivals, rooming, and departures

• Plan and review staff rosters for productivity optimisation

Requirements

• Singaporeans/PRs only due to limited work pass quota

• Minimum 2 years in a supervisory role (service/hospitality)

• Diploma/Degree preferred

• Strong knowledge of Opera system and hotel operations

• Experience in Bell, Concierge, Valet functions

• Strong communication and interpersonal skills

• Leadership capability with service-oriented mindset

The Talent People 24C2589 

The Talent People Pte. Ltd.

Job Description

Key Responsibilities

• Manage Executive Lounge operations and VIP guest experience

• Oversee daily manpower planning and roster management

• Handle VIP arrivals, check-ins, and guest engagement

• Maintain strong guest relationships to drive loyalty

• Manage guest feedback and service recovery

• Support revenue optimisation through upselling

• Ensure compliance with service standards and SOPs

• Maintain management presence and coach team members

Requirements

• Singaporeans/PRs only due to limited work pass quota

• Minimum 2 years supervisory experience in hospitality

• Diploma/Degree preferred

• Strong knowledge of Opera system

• Strong communication and interpersonal skills

• Guest-focused with leadership capability

The Talent People 24C2589 

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse dining, recreational facilities, and meeting spaces. They are committed to diversity, inclusion, pay equity, and career development in a dynamic hospitality environment.

Job Summary

You will lead guest experience initiatives by engaging guests, managing feedback, coordinating VIP services, and collaborating with departments to deliver exceptional, personalized hospitality that drives guest satisfaction and loyalty.

Responsibilities

• Engage with guests at all touchpoints to ensure satisfaction and proactively identify opportunities for service recovery and improvement.
• Delegate guest requests efficiently to Housekeeping, Front Office, Concierge, Food & Beverage, and other departments, ensuring timely follow-up to exceed guest expectations.
• Facilitate continuous excellence by reviewing key goals, strategies, and departmental functions regularly with management.
• Plan and implement corrective actions promptly to enhance guest experience and service quality.
• Conduct Guest Experience Management inductions for new department heads and supervisors to align teams on service standards.
• Provide weekly and monthly reports on guest experience metrics and satisfaction scores, identifying improvement areas.
• Serve as an expert on product and service standards, communicating audit processes and reporting tools to operational teams.
• Monitor and analyze guest feedback from Social Media, Emails, Call Centre, and other channels, coordinating action plans for service enhancements.
• Manage the hotel’s online reputation by responding to and following up on guest feedback effectively.
• Review hotel operations and guest touchpoints regularly to ensure guest experience remains central to all services and procedures.
• Develop and assist in training programs focused on improving guest satisfaction and experience.
• Coordinate with Key Department Heads to manage guest arrivals and departures, including VIP, return, and long-stay guests.
• Manage VIP amenities coordination according to VIP type to enhance personalized guest service.
• Liaise with Engineering, Front Office, and Housekeeping to ensure engineering requests are logged, tracked, and resolved promptly prioritizing guest needs.
• Meet VIP guests upon arrival and escort them to reception as required to provide personalized attention.
• Conduct pre-arrival and courtesy calls to VIP guests to gather information and ensure satisfaction throughout their stay.
• Coordinate guest history updates across departments to document successful experiences and recommendations.
• Collaborate with all departments to establish the hotel as a market leader in individualized, customer-focused service.
• Build and maintain strong, productive relationships with local tour operators, restaurants, and service providers to ensure high-quality guest offerings.
• Maintain control of Club guest and hotel accounts by ensuring accurate and timely posting of charges.
• Enforce strict security procedures for credit and cash transactions, accounting, room key issuance, and guest confidentiality.
• Oversee smooth and efficient operations of Club Millesime, pool, and gym, including cost and stock management, staffing, and service standards in coordination with F&B Manager and Executive Chef.
• Adhere to Emergency Communication procedures, ensuring media inquiries are handled only by the designated spokesperson.
• Perform additional duties as assigned by management.

Only short-listed candidates will be contacted.

PEACE HOTEL MANAGEMENT PTE. LTD.

Job Description

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.

• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations

• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.

• Accounting and maintaining an accurate cash float.

• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service

• Communicate fluently in English

• Independent and work well in a team

• Work on weekends and public holidays

• Work day shifts and night shifts

COMO Lifestyle Pte Ltd

A unique lifestyle destination aims to bring together a community inspired by fashion, food, directional design and new concepts.

Job Description

Job duties and responsibilities include, but are not limited to the following:

● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.

● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.

● Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.

● Precisely informs customers of waiting times and respects the order of arrival of customers.

● Ensures customers are rapidly and effectively cared for.

● Updates all table statuses to the podium throughout service.

● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.

● Communicates with management in real time when there are seating delays or unsatisfied customers.

● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.

● Responsible for training new employees as assigned.

● Assists other stations or areas of the restaurant when requested by management.

● Display knowledge of Cote brand, culture, and product.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Maintain safety, cleanliness, and sanitation standards.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

● Ability to under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Excellent communication with management and teammates.

CORDIA PTE. LTD.

Job Description

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).

• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the brand service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request
• Check, order and replenish food and beverages stock asper requirements.
• Ensure high level of cleanliness of the lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

Requirements

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• Proficiency in Property Management System (e.g., Opera or Protel) will be an added advantage

NUVE WAREHOUSE PTE. LTD.

Job Description

Company Overview

The Warehouse Hotel is a heritage hotel along the Singapore River in a restored 1895 warehouse. It offers design-led rooms blending heritage with contemporary comfort, providing guests a culturally rich and quietly luxurious experience.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Perform guest check-ins and check-outs accurately and efficiently to ensure smooth arrivals and departures
• Enter all reservations promptly and accurately to maintain up-to-date booking records
• Respond to guest enquiries and resolve complaints to ensure positive guest experiences
• Attend to guest needs proactively to maintain high levels of guest satisfaction
• Follow up on email enquiries to provide timely and clear communication
• Collaborate closely with Housekeeping and Maintenance departments to coordinate guest services and resolve issues
• Execute additional duties and responsibilities as assigned by the Front Office or Hotel Manager

Preferred competencies and qualifications

• Possess at least Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Preferably entry-level experience or specialization in Hotel Management or Tourism Services

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval
  

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. 

What will I be doing? 

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. 

• Communicate effectively both verbally and in writing to provide clear directions to staff.  

• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.  

• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. 

• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. 

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. 

• Listen to and understand requests, issues and situations from both guests and team members.  

• Regular attendance in conformance with the standards established by Hilton from time to time. 

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. 

• Support and motivate front desk team members by leading by example and employing competent and consistent management practices. 

• Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.  

• Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.  

• Follows-up with all guests to ensure satisfaction with problem resolutions. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. 

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. 

• Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. 

• Handle guest relocations as required.  

• Familiar with and master the Front Desk system. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Front Desk Supervisor serving Canopy Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand the English language to communicate effectively with guests and employees. 

• Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 2 to 3 years of related working experience preferred. 

At Canopy Bangkok Sukhumvit, people make the place.

We’re not just a hotel team, we’re local enthusiasts, cultural connectors, and in-the-know hosts. Every role is about bringing the neighborhood to life, through conversations, recommendations, and experiences that feel personal and real.

If you’re curious, creative, and tuned into what’s happening around you, this is a place to grow, connect, and shape something meaningful.

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Services Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Services.
• To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Services and Hotel uniform and clothing codes.
• To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
• To maintain and be aware of the importance of guest recognition.
• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
• To train and development new GSAs and interns in front office operations
• Perform other reasonable duties assigned by the assigned by the Head of Deparment

Only shortlisted candidates will be contacted. Thank you.

Orchard Grand Court

Orchard Grand Court, is your best option in the event that you are extravagant. The delightful homeliness in the latest service apartment which is stylish and luxury. Situated in the heart of Orchard, this Serviced Apartment is definitely your best choice to discover Singapore. Positioned at the junction of Killiney Road and Lloyd Road.

Job Description

· To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.

· To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.

· To check in/out guest in compliance to the standard policies and procedures.

· To familiarise procedures, facilities and services of the company premises.

· Ensure that the lobby areas are kept clean and tidy at all times.

· Sees to the enforcement of house rules & regulations, company policies and procedures.

· Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

Able to work 3 rotating shifts. 5days work with 2 off days.

Part timers are welcome to apply.

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is a leading Singapore hospitality group, operating 26 hotels across five brands.

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime

• Attractive incentive and bonus

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.

• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations

• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.

• Accounting and maintaining an accurate cash float.

• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service

• Communicate fluently in English

• Independent and work well in a team

• Work on weekends and public holidays

• Work day shifts and night shifts

21 HOSPITALITY AND CONSULTANCY PTE. LTD.

Job Description

As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

1. Provide upscale guest service experiences for all guests throughout their stay.

2. Ensure guests are properly greeted upon their arrival.

3. Actively listen to and resolve guest complaints.

4. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

5. Be familiar with menu items, promotions, and service procedures.

6. Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

7. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.

8. Ensure the best level of service and attentiveness is consistently given to every guest.

9. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

10. Monitor restaurant activity to determine seating and dining flow.

11. Develop and implement service-related training programs.

12. Perform miscellaneous job-related duties as assigned.

Work Location: 83 Neil Road, Singapore

KILLINEY 88 PTE. LTD.

Job Description

Mama Shelter is more than a hotel — it’s a vibrant place to live, eat, work, and play. We are looking for an energetic and people‑focused Guest Service Manager (Duty Manager) to lead hotel operations during assigned shifts, ensuring exceptional guest experiences, smooth daily operations, and strong team coordination while embodying Mama’s playful and caring personality.

• Act as the main guest contact during the shift, ensuring warm, personalised, and engaging service.
• Handle guest feedback, requests, and complaints with professionalism and empathy.
• Oversee VIP arrivals, special occasions, and guest recovery situations.
• Ensure service standards are consistently met across all guest touchpoints.

• Oversee daily hotel operations including Front Office, Housekeeping, Security, and coordination with F&B.
• Monitor arrivals, departures, room status, and occupancy flow.
• Support restaurant operations and table management during peak periods in collaboration with F&B teams.
• Take charge during operational challenges, disruptions, or emergencies.

• Lead and support operational teams on duty.
• Ensure proper shift handovers, staffing coverage, and compliance with SOPs.
• Coach team members to maintain high standards of service and professionalism.
• Act as Manager On Duty in the absence of senior management.

• Use hotel operational systems to manage daily operations effectively.
• Authorise room moves, billing adjustments, paid‑outs, and rate changes within guidelines.
• Ensure accurate shift reports, logbooks, and incident documentation.

• Ensure adherence to hotel safety, security, and emergency procedures.
• Coordinate emergency responses when required.
• Maintain compliance with brand standards and local regulations.

• Simphony (POS) – restaurant and bar transactions, guest billing, voids, and checks
• SABA (Table Management System) – restaurant reservations, guest flow, and seating optimisation
• Opera Cloud (PMS) – check-in/check-out, reservations, room allocation, guest profiles
• Housekeeping & maintenance coordination systems (e.g. task or room-status platforms)
• Basic proficiency in Microsoft Office and reporting tools

• Minimum 3 years’ experience in hotel operations or front office supervisory roles.
• Diploma or Degree in Hospitality, Tourism, or related field preferred.
• Strong leadership, decision‑making, and problem‑solving skills.
• Guest‑focused mindset with excellent communication skills.
• Comfortable working rotating shifts, including weekends and public holidays.
• Confident using hospitality systems and handling multiple priorities simultaneously.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Industry: Listed MNC (Leisure)

• Location: Central

• Benefits: Excellent benefits & career growth

• Working Hours: Rotating shifts (5 days/week)

Key Responsibilities

• Greet and welcome guests or clients in a professional and friendly manner.

• Respond to inquiries via phone, email, or in-person.

• Provide information about services, facilities, and policies.

Requirements

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office applications

• Willing to work rotating shifts (including weekends & public holidays)

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

OLIVIA RESTAURANT PTE. LTD.

Job Description

Spanish restaurtant Olivia is looking for Guest Relations Manager to join our team.

As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

1. Provide upscale guest service experiences for all guests throughout their stay.

2. Ensure guests are properly greeted upon their arrival.

3. Actively listen to and resolve guest complaints.

4. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

5. Be familiar with menu items, promotions, and service procedures.

6. Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

7. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.

8. Ensure the best level of service and attentiveness is consistently given to every guest.

9. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

10. Monitor restaurant activity to determine seating and dining flow.

11. Develop and implement service-related training programs.

12. Perform miscellaneous job-related duties as assigned.

Work Location: 55 Keong Saik Road, #01-03, Singapore 089158

Minor International PCL.

Job Description

Minor International PCL.

Job Description

Craig Road Property Holdings Pte. Ltd.

Mondrian is a way of travel. A luxury lifestyle hotel, a global destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world. Mondrian Singapore Duxton is a luxury lifestyle hotel built in the heart of the city’s prominent Duxton Hill neighborhood featuring 300 guestrooms, a lower three-story building in a contemporary and luxury loft suite. Historic architecture takes on the famous Singapore 'shophouse' building typology on a modern spin, with a terracotta roof, and colonial-style window shutters, at the rear, connected by a garden, will be the main tower containing a mix of guest rooms, a speakeasy bar, and rooftop pool. The location is flawless with a bevy of signature restaurants, stylish bars, and local street food vendors all within walking distance. Ennismore and Accor’s joint venture to create the world’s fastest-growing lifestyle and entertainment hospitality company, with a global collective of entrepreneurial and founder-built brands with creativity & purpose at their heart. For more information visit www.mondrianhotels.com

Job Description

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring exceptional guest experiences aligned with the brand’s service culture. This role plays a key part in leading the team, driving service excellence, and ensuring smooth and efficient operations across all front-facing touchpoints.

Key Responsibilities

Operations Management

• Support the day-to-day operations of the Front Office including Reception, Concierge, Guest Relations, and Telephone Services

• Ensure seamless guest check-in and check-out experiences with high service standards

• Monitor room inventory, availability, and coordinate closely with Housekeeping and Reservations

• Handle guest feedback, complaints, and service recovery promptly and professionally

• Ensure adherence to SOPs, brand standards, and compliance requirements

Guest Experience & Service Excellence

• Champion a guest-centric culture, ensuring memorable and personalized experiences

• Anticipate guest needs and proactively resolve service issues

• Maintain strong lobby presence during peak periods

• Drive guest satisfaction scores and online reputation

Team Leadership & Development

• Supervise, coach, and motivate Front Office team members

• Conduct daily briefings and ensure effective shift handovers

• Support recruitment, onboarding, and training of new team members

• Foster a positive, collaborative, and high-performance team environment

Administrative & Financial Oversight

• Assist in managing departmental budgets, cost control, and revenue optimisation

• Monitor cash handling, billing accuracy, and audit compliance

• Prepare reports on occupancy, guest feedback, and operational performance

• Ensure accurate scheduling and manpower planning in line with business needs

Health, Safety & Compliance

• Ensure compliance with safety, security, and emergency procedures

• Work closely with Security on incident management and guest safety

• Maintain confidentiality of guest and company information

Preferred Attributes (Lifestyle Brand Fit)

• Energetic, charismatic, and service-driven personality

• Strong understanding of lifestyle hospitality and guest engagement

• Ability to create vibrant, memorable guest experiences

How do I deliver this? 

• Tell it like itis- Authentic, honest, you mean it, sincere, true. 

• Have fun and make friends - fun, energetic, whimsical, upbeat,“ wink", casual. 

• I've got your back- Accountable, responsible, makes up forown promises, knows how to take ownership, follows - thru, dependable. 

• Play to win - Original, cutting edge, new," outside the box”; open to new possibilities, different. 

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest. 

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Benefits:

• Basic salary from $3200 to $4000

• Working Hours: 6 Days, 8 hours/day

• Medical benefits + Flexi benefits

• AWS + Variable Bonus + meal allowance

Job Scope:

• Assist in managing and supervising daily front office operations

• Handle escalated guest feedback and perform effective service recovery

• Ensure prompt and professional response to guest requests and needs

• Coordinate with internal departments to fulfill guest requirements

• Oversee room inventory and resolve any discrepancies

• Lead, coach, and develop team members to achieve service excellence

• Manage emergency situations calmly and efficiently

• Document and report any unusual incidents to management
  

Job Requirement:

• Able to commit to rotating shifts, including weekends and public holidays

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)

Minor International PCL.

Job Description

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1.      Managing Guest Experience:

• Assist lyf guests with check-in procedures.

• Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

• Conduct property tours for new and potential lyf guests.

• Receive and promptly transmit messages to guests.

• Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

• Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

• Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

• Adhere to corporate guidelines for all operational processes.

• Perform bookkeeping activities when required.

• Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

• Manage walk-in inquiries, emails, and other lyf-related enquiries.

• Supervise events to ensure compliance with house rules and address any issues that arise.

• Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

• Maintain guests' preference profiles and track their likes and dislikes.

• Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

• Support the AOB in curating and planning the event calendar for guests.

• Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

• Anticipate and address guests' needs to exceed their expectations.
  

Job Requirements

You are:

• A dynamic and self-motivated with strong presentation, verbal and written communication skills

• A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

• One with knowledge of current trends and happenings

• A people person and a do-er: be ready to get all hands-on!

• Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

• Tech savvy, able to pick up and use new systems and technology solutions easily

• One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

• Willing to do 5-day work week shifts, including night shifts

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

BIDEFORD HOUSE PTE. LTD.

Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine.  The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary

Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day front desk operations.

Tasks/Responsibilities:

Representative of the Senior Management:

The Duty Manager is the only representative of the Senior Management 24 hours a day. They must be for this reason very versatile and to be ready to handle some very different situations. Communicate with guest as per hotel policies and procedures to know their needs and concern daily. Create a preference log for most repeated guests.

The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of the duties.

The Duty Manager will be in permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.

Lobby Co-ordination:

The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships. 

Leader of the Communication: The Duty Manager is a leader in the Front Office communication and will be active in the following tasks:

• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed. 
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of Assistant Front Office Manager, the Assistant Manager will conduct by his/her own this briefing. They will encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the COMO Metropolitan Singapore procedures and organization.
• To ensure that a pertinent/relevant Duty Manager logbook is maintained updated and to check the logbook from the different sections of the Front Office to ensure that clear, constant and updated communication lines are kept with all Front Office staff.
• Responsible for a detailed Duty Manager Handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet.

Supervision & Controls: The supervision of the Duty Manager covers a very large area and must be oriented on the following topics:

• To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department. 
• Responsible to keep all Front Office Standards and Procedures on line with the COMO Hotels and Resorts Policies.
• To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning. 
• Responsible to ensure that all Financial and Audit Procedures are respected. The Duty Manager will then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out. Each control will be signed. The Duty Manager will sign the official documents in the field "Duty Manager". The Duty Manager will do personally at night time all the controls established in the audit procedures, and report any irregularity to Front Office Manager on the following day.
• To ensure that the close day is done correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager will as well supervise the accuracy of the daily financial reports issued by Front Office.
• The Duty Manager will go through the correspondence of all the arrivals every night to ensure that the conditions and rates confirmed upon reservations are clearly updated and followed up on the Front Office side. To report to Front Office Manager any irregularity the day after.
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
• To keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up. 
• To motivate all the staff regarding the selling and up selling program, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established

Privacy: The Duty Manager will be attentive to respect the privacy/confidentiality of the information, or guest names available. He/she will ensure not to transmit any guest name, or guest history information.

• To ensure that all Front Office areas are clear, clean & tidy at any time.

Responsibility in terms of security: 

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire, the Duty Manager has to ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager and Assistant Front Office Manager, the Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his duties during Fire and that the guests are well informed of the security measures to be taken.
• To be in alert and to call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases has to be reported in the Duty Manager's logbook. 

Extra Duties

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Business Edge Personnel Services Pte Ltd

Business Edge was established since 1991 and we are now one of the leading HR & Recruitment Companies in Singapore providing a full spectrum of staffing services and job opportunities to our clients and candidates respectively. We do not charge our candidates any fees when we place them on the jobs and we maintain full confidentiality of all resumes received.

Job Description

• Salary: $3500 - $4500 per month (Basic)

• Working hours: 5 days work week, including weekends and public holidays

• 3 Rotating Shifts - Shift A: 7am to 430pm, Shift B: 1pm to 1030pm, Shift C: 10pm to 730am

Job Responsibilities:

• Responsible for the smooth, efficient, and profitable running of the hotel.

• Supervise Front Office areas including reception, cashiering, telephone, reservations, and baggage. Ensure staff follow service standards and always present a positive image to guests.

• Provide quick, polite, and helpful service to guests, and handle complaints with care and professionalism.

• Assist with guest check-ins and check-outs.

• Check VIP rooms before arrival, bring VIP to their rooms and make sure all amenities are ready. Inform other departments about VIP arrivals and special needs.

• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

• Manage security issues, help guests reporting theft or incidents, and work with Security on guest behavior problems.

• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

• In-charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

• Conduct spot checks on outlets in the absence of the Outlet Manager.

• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

• Take charge of evacuation during fires if the Safety & Fire Manager is not present, and attend CERT training as required.

• Carry out other tasks given by supervisors professionally.
  
  

EA License No.: 96C4864

Reg.No.: R21101563 (HANNY NURDJAJA)

Orchid Hotel Pte Ltd

Orchid Hotel is located strategically within the vicinity of historic Tanjong Pagar and is just a stone's throw away from Singapore's commercial district. The Hotel's 272 well-designed rooms will put you at ease with earthy-tone coloured rooms that smoothly blends with the eye-catchy floor tiles, which are well laid to welcome you to your room. Keeping you in mind, all our guest rooms are equipped with the convenience of broadband internet access, comfortable work desk and coffee & tea making facility. Our spacious 254 Deluxe room size of 32 sq m. provides the comfortable feel of your own room at home. Our 18 Exquisite Suites of 40 sq m. are available if you need more living space during your stay.

Job Description

Key Responsibilities

• Assist the Front Office Manager in overseeing the daily operations of the Front Office department.

• Supervise front office staff including reception, concierge and guest services to ensure efficient operations.

• Ensure all guest arrivals and departures are handled efficiently and professionally.

• Address guest enquiries, requests and feedback promptly to ensure guest satisfaction.

• Assist in handling guest complaints and resolving issues in a timely manner.

• Ensure compliance with hotel policies, procedures and service standards.

• Coordinate closely with Housekeeping, Reservations and other departments to ensure smooth room operations.

• Assist in staff training, scheduling and performance supervision.

• Prepare reports and monitor operational performance when required.

Requirements

• Diploma or Degree in Hospitality Management or related field preferred.

• Minimum 3–5 years of experience in Front Office operations, preferably in a supervisory role.

• Good leadership and team management skills.

• Strong communication and interpersonal skills.

• Customer service oriented with good problem-solving abilities.
  

We regret that only shortlisted candidates will be notified.

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

Overview:
1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:  

1. Welcome and assist guests to ensure a positive and seamless dining experience

2. Manage reservations, seating, and booking enquiries accurately

3. Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

4. Provide clear information on menus, operating hours, promotions, and dining policies

5. Handle group, corporate, and complex bookings

6. Support service recovery, guest feedback handling, and complaint resolution

7. Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

8. Monitor enquiry channels and reservations to meet response time SLAs

9. Promote menu highlights and offers to enhance guest engagement

10. Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus.

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

YOTEL SINGAPORE ORCHARD ROAD

Inspired by first class travel, YOTEL translates the language of luxury airline travel into compact but luxurious spaces without the hefty price tag. Uncompromisingly designed around the needs of guests,

Job Description

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction

• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments

• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests

• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.

• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations

• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures

• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel

• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.

• Pro-active with a ‘can do’ positive attitude.

• Great attention to detail in everything that they do.

• Sociable and confident with each other and our guests.

• Able to do shift work, 5 days work week

Prime Residence Home Pte Ltd

Job Description

JD – FRONT OFFICE EXECUTIVE

 The Front Office Executive is the primary representative of the property, responsible for managing all daily front office operations.  This role ensures the highest level of guest service and satisfaction while conscientiously executing all administrative, financial, and procedural tasks in a timely and accurate manner. 

Duties & Responsibilities

Ø  Guest Relations and Service Excellence

1)    Warmly welcome and register all arriving guests and visitors.

2)       Manage the full guest cycle, including providing a friendly, accurate, and efficient check-in and check-out process in strict adherence to company policies.

3)       Proactively handle guest feedback, complaints, and inquiries, providing prompt, courteous, and tactful service recovery.

4)       Effectively communicate essential property information and house rules to guests, particularly regarding chargeable items, damages, and service requests.

5)       Receive, log, and process all incoming guest mail and packages based on the in-house occupancy listing.

6)       Manage general phone inquiries, take accurate messages, and direct calls to the appropriate department.

Ø  Reservations and Inventory Management

1)       Process reservations, assign rooms, and issue/ activate room keys accurately.

2)       Assist the Sales Team with urgent, top-down reservations and match guest preferences when the Reservation Officer is unavailable.

3)       Ensure all room assignments are managed in accordance with inventory levels and maximize effective use of available room types.

4)       Maintain comprehensive knowledge of current room status, location, availability, and room rates.

5)       Work closely with Housekeeping and Maintenance Team to facilitate smooth room readiness and maintenance scheduling.

6)       Any other ad-hoc duties as assigned by the management.

Ø  Financial Administration and Reporting

1)       Manage daily cashier reports, process payments (including deposits), and handle invoicing accurately.

2)       Maintain accurate visitor and occupancy records.

3)       Prepare and manage daily operational reports for every shift.

Ø  Any other ad-hoc duties as assigned by the management.

Requirements

·         Bachelor’s degree in Hospitality/Tourism and hotel administration.

·         Minimum 1+ year in Reservations & Front Office experience with serviced apartments/hotels.

·         Proficient in hotel booking systems and MS Office applications such as Microsoft Word, Excel, Power-point and Outlook.

·         Self-starter, able to work independently and in a team.

·         Good written and oral communication skills.

·         Keen learner and able to multi-task.

·         Able to work on rotating shifts, weekends and public holiday

 Salary: S$1,800.00 to S$2,800.00 negotiable

New Park Property

Job Description

The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.

Primary Responsibilities

· Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service

· Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

· Assists with the daily operations of Front Office

· Supervises daily duties, assign tasks, and check on progress

· Handles guests’ enquiries and incidents

· Has regular and close contact with guests to ensure in-depth understanding of feedback and trends

· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

· Strives to improve service performance and provides services that are above and beyond for complete guest satisfaction

· Cooperates with the Finance team and leads the Front Office team on credit policies and procedures.

· Understands the impact of Front Office operations on the overall property financial goals and objectives.

· Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

· Carries out any other duties as and when assigned by the management and department.