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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Jia Group Holdings Limited

佳民集團 JIA GROUP |
我們佳民集團是一個國際餐飲集團，以「家（JIA）」命名，憑藉極具個性、地道及充滿內涵的餐飲空間及體驗，蜚聲國際。
JIA meaning ‘home’ in Mandarin, we are a global hospitality group, internationally praised for executing spaces and experiences rooted in style, substance and authenticity.

詳情請瀏覽我們網頁 For more details, please visit our webpage: www.jiagroup.co

我們的餐廳 Our Restaurant |

都爹利會館 | Duddell's Hong Kong 中環都爹利街 | Duddell Street, Central
都爹利會館 | Duddell's Hong Kong 香港國際機場 | HK International Airport
LOUISE 中環鴨巴甸街元創方 | PMQ, Aberdeen Street, Central
MONO 中環安蘭街 | On Lan Street, Central
ANDO 中環威靈頓街 | Wellington Street, Central
Chachawan 上環荷李活道 | Hollywood Road, Sheung Wan
Mak Mak 中環置地廣場 | Landmark Atrium, Central
22 Ships 灣仔船街 | 22 Ship Street, Wan Chai
Between Coffee 中環荷李活道大館 | Tai Kwun, Hollywood Road, Central
Between Coffee 灣仔皇后大道東 | Queen’s Road East, Wan Chai
Estro 中環都爹利街 | Duddell Street, Central
Between Coffee 尖沙咀海港城 | Harbour City, Tsim Sha Tsui
Between Coffee 香港國際機場 | HK International Airport
LEELA 銅鑼灣利園三期 | Lee Garden Three, Causeway Bay

Job Description

We are looking for General Manager for our restaurant to ensure an efficient and smooth operation. You will be assigned to manage one or multiple outlets.

What you will be doing: 

• Report to the Executive Chef & Executive Director
• Manage and oversee day-to-day restaurant operations
• Deliver exceptional guest service and experience
• Monitor budgeted food sales, beverage sales and labour costs consistently to remain within budget and maximize the revenue
• Manage P&L and provide strategies to drive the sales
• Identify new business opportunities and build a good relationship with business partner
• Consistently look for ways to improve the overall running and management of the outlets to improve the guest experience and service quality
• Hire, train and develop new and existing staff
• Build a cohesive team that excels in service
• Oversee weekly schedule and ensure staffing is optimal to operation needs
• Ensure hygiene and cleanliness are maintained according to required standards
• Handle guests’ enquiries and complaints

What we are looking for: 

• Degree in hospitality or a related discipline
• Must have 3+ year of experience in the General Manager position and 8+ year of experience in a managerial position
• Experience in event management
• A motivational leader and a good team player
• Passionate about people and able to develop your team along with you
• Possess a customer-oriented mindset
• Strong interpersonal, communication and problem-solving skills
• Good command of written and spoken English

What we are offer:

• 18 days Annual Leave
• Medical and Dental Insurance
• Staff Meals
• Competitive Salary

Agensi Pekerjaan Jobbuilder Sdn Bhd (JTKSM143B)

We are a Boutique Recruitment Firm. Winners of HR Vendor of the Year 2018 #HRVOTHY2108 & Best Specialist Recruitment Agency 2020 (Gold Winner) at #Asia Recruitment Awards 2020 & 2019. Winners of the LICTA 2022 #Excellent Customer Experience - Best Recruitment Agency.

Agensi Pekerjaan Jobbuilder Sdn Bhd is a License Recruitment Agency (JTKSM143B) that plays an active role in providing recruitment services through rigorous efforts exercised by its dynamic workforce. We helped the company to build talent and we connect job opportunities for our candidates.

Do contact us for more details at www.jobbuilder.com.my

Job Description

• Overseeing and be responsible for the overall management of the Hotel Group of outlets.
• Manage profitability of the hotel, ensuring revenue and guest satisfaction target are meet and exceeded.
• Ensure Co’s short- and long-term goals and objectives are achieved in accordance with Management’s vision and mission.
• Maintain a close on P&L reports to determine areas where profitability can be improved.
• Monitor, control and analyze budget, targets, objectives and goals for performance.
• Providing leadership skill, guidance and support to the team and ensure that they are well equipped with the necessary skills to perform their roles.
• To carry out ad-hoc duties assigned by the management from time to time.

Job Requirements:

• Candidate must possess Degree or Professional Certificate in Hotel Management/Hospitality/ Tourism.
• Minimum 10 years experience in hotel management, senior management position.
• Versatile, able to multi task in challenging and demanding environment.
• Demonstratives passion and enthusiasm for an organization’s vision and the ability to motivate lead and empower others to achieve organization goals.
• Good business acumen with excellent communication skills and presentation skills.
• Self-motivated, highly committed, able to work independently and proactively.
• Possess own transport and willing to travel outstation and oversea as and when required.
• Job Types: Permanent, Full-time

Langham Hotels International Ltd

Job Description

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Key Responsibilities:

• To create project definition document which covers the communication plan, project scope, governance, risk management and project timeframe for the new loyalty project implementation
• Responsible for overall project tracking and update to the stakeholders regarding project budget, milestones, deadlines and deliverables.
• To collaborate with corporate and hotel key stakeholders to support the migration process
• Monitor project progress and performance tracking
• Managing project changes and processes
• Create and maintain project documentation and contract signoff
• To achieve project results (specifications, quality, time and cost) based on the requirement and specification defined in close cooperation with all departments and the vendors.  

Requirements:

• Graduate within IT or business information discipline
• PMI or Agile or Prince2 certified Project Manager
• 3 year’ experience in System Implementation
• 3 years previous IT project management experience
• Experience at leading teams implementing corporate wide enterprise solutions
• Knowledge in loyalty management system
• Knowledge in Project Management tools such as Microsoft Project.
• Polished interpersonal and communication skills
• Independent, detailed-oriented, well organized and demonstrate a can-do spirit
• A committed team player, responsible, self-driven individual with confident and outgoing personality
• Proficiency in English is essential

One of the top wellness & yoga centers in the world, as an oasis for learning, self-discovery, wellness, healing, rejuvenation and inner transformation, located in the heart of bustling downtown Ubud.

Currently, our premise is known as one of the top wellness & yoga centers in the world, as an oasis for learning, self-discovery, wellness, healing, rejuvenation and inner transformation, which offers over 100 classes a week in yoga, meditation, dance, healing, satsangs and seminars, health and wellness sessions.

Job Description

Job Purpose:

Ensuring to treat guests courteously, have the best experience and that guest services and administrative duties are performed speedily and efficiently.

Responsibilities:

1. Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise.
2. Maintains effective communication within the department to keep them well informed of any problems/queries that have arisen.
3. Greets and maintains an excellent working relationship with guests/clients and colleagues.
4. Get and check the reports of records reservations to check that all instructions have been carried out and entered into the computer correctly.
5. Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly.
6. Conducts credit balance checks based on the high balance report and ensures guest account is at all times able to cover expenses via Debit/Credit Card, Cash or foreign currencies.
7. Checks through the handover diary, act on matters as necessary and communicates information to the rest of the team.
8. Works as per shift duties list, assisting where necessary. Ensures all work is completed at the end of the shift and that shift task list is filed appropriately.
9. Responsible on checking the work flow in Front Office Team
10. Checks in and checks out clients follow up on traces.
11. Problem solving, give the best solutions for any problems in related to guest experience

Qualification:

1. University degree, preferably in Hotel management
2. Strong problem-solving and organization skill
3. Leadership skills
4. Excellent communication skills is a must, fluent English
5. Maintain a professional and high-qualityservice-oriented environment at all times
6. Coordinate with all departments to ensure all guest requests and programs are carried out properly and are not forgotten.
7. Resolves guest problems quickly, efficiently, and courteously.
8. Responsible for maximizing room revenue and assigned to lead, direct and manage the Front Office department, including operations, planning and budgeting, in accordance with applicable policies and standard procedures
9. Works within the allotted budget for the front office department 

Asia Properties & Assets Consultancy Pte Ltd

The Asia Properties & Assets Management team takes a hands-on, holistic approach to estate management across the retail, commercial and industrial sectors in Singapore. With a strong record of maximising returns on investment, minimising operating costs and protecting risk, our expert real estate management services benefit both investment and owner occupied assets. We consistently achieve rental and occupancy levels well above market and can clearly demonstrate asset protection and risk minimisation. The Asia Properties & Assets Management team provides a one-stop solution to properties assets owners & investors, giving them ease of mind in managing their tenancies, taxes and properties assets. Our clients varies from Fund Companies, Banks , Trustees, Family Office & Private Individual Investors. View our portfolio or get in touch with us for a free consultation.

Job Description

Job Overview

A Hotel General Manager is responsible for the day-to-day management of a hotel, ensuring that it operates efficiently, provides excellent customer service, and meets financial targets.

Operational Management

•  Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and other departments.
• Ensure that all hotel facilities and services meet or exceed guest expectations.

Financial Management

• Develop and manage the hotel's budget, including revenue, expenses, and profit margins.
• Monitor financial performance, analyze financial reports, and take corrective actions as needed.

Staff Management

• Recruit, train, and manage hotel staff, including department heads, front-line employees, and support personnel.
• Foster a positive and productive work environment, ensuring excellent staff morale.

Customer Service

• Implement and maintain high standards of customer service.
• Address guest complaints and concerns promptly and effectively, aiming for guest satisfaction.

Sales and Marketing

• Develop and implement marketing and sales strategies to attract and retain guests.
• Collaborate with the marketing team to create and execute promotional campaigns.

Quality Control

• Ensure that the hotel meets or exceeds quality standards and brand requirements.
• Regularly inspect facilities to maintain cleanliness and functionality.

Safety and Security

• Oversee security measures to ensure the safety of guests, staff, and property.
• Develop and enforce safety and emergency procedures.

Vendor and Supplier Management

• Negotiate contracts and agreements with suppliers, contractors, and service providers.
• Ensure cost-effective procurement of goods and services.

Compliance and Regulation

• Ensure the hotel complies with all relevant laws, regulations, and industry standards.
• Stay up-to-date with changing industry trends and regulations.

Qualifications

• Bachelor's degree in Hospitality Management or a related field (or equivalent experience).
• 10 years of experience in hotel management, with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Financial acumen and the ability to manage budgets effectively.
• Knowledge of hotel management software and systems.
• Excellent problem-solving and decision-making abilities.
• Customer-oriented mindset and a commitment to delivering exceptional guest experiences.

Singapore Land Authority

About Singapore Land Authority

The mission of the Singapore Land Authority is to optimise land resources for the economic and social development of Singapore. It ensures the best use of State land and buildings, provides an effective and reliable land management system and enables the full use of land information for better land management.

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Job Description

What the role is

Hotel Support Manager (6-months Contract)

What you will be working on

(i) Provide Procurement Support:

• Support in drafting service agreements with hotel
• Support in drafting submissions for Tenders Board’s approval
• Monitor budget
• Liaison with MND on contracting matters

(ii) Provide Statistic Support:

• Weekly compilation and update of PSHN payment status to MND
• Verification of data on non-paying PSHNs to ensure accuracy

(iii) Provide Hotel Admin Support :

• Liaison with the hotels and provide support
• Administer contracts with hotels and contract renewal
• Checking of billing and payment
• Liaison with agencies and consolidation of inputs by Hotel Support Team officers
• Compilation of invoice payment submissions for Management’s approval
• Liaison with SLA Finance and carrying out Goods Receipting
• Carry out other ad hoc admin tasks when required.

What we are looking for

• Background in accounting is preferred. Candidates with a flair for numeric roles are encouraged to apply.
• Meticulous and keen to learn
• Motivated and able to work independently
• Good communication and interpersonal skills
• Proficient in Microsoft Excel
• Experience in Data Analytics and coding is advantageous.

Ubud Art Villa

Job Description

UNDERSTAND E-COMMERCE

STAY IN BALI

Responsibilities

Constantly review and appraise the procedure within the staff to ensure quality of service at all times.

Monitor the staff skill.

Conduct regular briefing with the department staff ensuring good communication at all times.

Ensure overtime within the department is minimized and authorized.

Ensure all areas in the department are scheduled with staff in accordance with the business demand .

Encourage good communication between your team.

Other duties as directed by the Management.

Requirements

Min. 2 years experience in a similar position.

English proficiency, both verbal and written.

Guest services oriented.

Able to interact with guests, employees and third parties.

Good in leadership and communication.

Good personality and attitude.

Well groomed, motivated and a team player.

Able to join immediately.

Grand Artos Hotel & Convention

Grand Artos Hotel & Convention is one of the largest hotels in Magelang, established in August 2012. Under the management of PT Grand Artos, Grand Artos Hotel & Convention is a subsidiary of PT Mekar Armada Jaya (New Armada Group).

Artos originates from the word arta or yatra, in Javanese means money. Visible from the logo of Grand Artos Hotel & Convention which is shaped like a circle of money or gobang.

In accordance with the vision, mission and logo proud of Grand Artos Hotel & Convention, the circle is a symbol of Indonesian hospitality services and creates a comfortable and unforgettable experience as reflected in the company’s motto, which is “Creation of Memory, Great Experience, Pleasure Destination“.

Located on the main road accross Central Java Province & surrounded by beautiful natural view of Magelang, creates Grand Artos Hotel & Convention as 4 stars hotel, not only offers convenience but also nature magnificence of Magelang.

Grand Artos Hotel & Convention provides service & facilities that is perfect not only for spending family holiday, but also suitable for holding MICE based on guests needs.

Only need 60 minutes to Adi Sucipto international airport & 45 minutes to Tugu station on Yogyakarta. This strategic location brings guest to visit Borobudur only 15 minutes driving & Ketep Pass only take 10 minutes driving whereas the guests can also enjoy golfing that is only 5 minutes driving.

Job Description

General Requirements:

• Bachelor degree in Business administration or Hotel & Restaurant Mangement.
• Minimum 4 years experience as General Manager / Hotel Management Operation / Sales Marketing / Finance & Accounting.
• Willing to work under pressure and target oriented.
• Good Communication Skill.
• Good Team Player.

PHC HOTELS SDN. BHD.

Job Description

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, review the Marketing & Sales Plan and Capital Budget.
• Ensure hotel service standard meet or exceed guest satisfactions.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits and the on-going profitability of the hotel
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Ensure that monthly financial outlooks for Rooms, Admin & General, on target and accurate.
• Work together with the Revenue team to maximizing room yield and hotels revenue through innovative sales practices and yield management programs
• Work with finance to prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Coordination with HOD's for the execution of all activities and functions.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition whenever required
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Responsible for Hotel purchasing process
• Responsible on hotel admin related work process
• Others responsibility deem necessary to ensure the smooth running of the hotel’s operation

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries – Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore – with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia’s Toga Group to form Toga Far East Hotels (TFE Hotels).

Job Description

Blue by Alain Ducasse

With over 30 acclaimed restaurants around the world, ranging from bistro to 3 Michelin stars, French Chef, Alain Ducasse is one of the world’s most celebrated Chef. Blue by Alain Ducasse will be his first restaurant to open in Thailand, in Q4 2019 at ICONSIAM in Bangkok. A haven of peace in a fast paced environment  set within a grandiose décor, honouring Thai craftsmanship tradition in a vibrant design, bringing together the best of the French and Thai cultures.

Blue by Alain Ducasse is looking for professional and passionate candidates to be part of what will be one of Bangkok’s most exciting opening.

Job Description

SUMMARY:

As Assistant General Manager at Blue by Alain Ducasse, you will be responsible for the direct operational management of the FOH team. As Assistant General Manager, you will be required to support the Restaurant General Manager and be able to step in when required

 PRIMARY RESPONSIBILITIES: 

• To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team
• To contribute to a good economic and human resources management of the restaurant, and maintaining high moral and grooming standards
• To increase our regular clientele by networking and obtaining repeat custom
• To maintain service standards and contribute to the briefing
• To manage, drive and develop all service staff.
• To actively supervise restaurant open/close check lists
• To make contribute to staff interviews and recruitment
• To ensure the smooth guest service and operation in the restaurant 
• Conduct monthly report with stewarding regarding inventory and breakages
• To take orders, and drive the high level of service and ensure guest satisfaction
• To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place
• To ensure the banking and billing are completed accurately at all times, followed by daily reports
• To be able to contribute to briefing
• To ensure the attendant record of staffs are completed with timeline and coordinate with HR for staff’s benefits, recruitments, other relates
• To liaise with suppliers in order to ensure that the restaurant is always adequately stocked (linen, chemicals etc)
• To make a request special order through BOC/PWF
• To actively supervise training sessions to ensure that staff can perform their duties correctly
• To supervise and support the restaurant reservations, festive and private event coordination
• To secure current service standards and strive to improve them
• To handle complaints with humility and empathy, following up if required
• To prepare financial reports / Daily report – Weekly report
• To be able to step in , replace and lead the team during General Manager absence
• Other duties as assigned by Restaurant General Manager
  

• Computing excel
• Accounting & administrative management
• Native Thai speaker & Fluent English.
• Legal obligation (labour law, food safety)
• People management, soft skills
• Food, Wine & Beverage knowledge

 QUALIFICATIONS:

• Previous experience in Michelin Star Restaurant, five star hotel or fine dining restaurant at least 3 – 4 years

• Experience in establishing recruitment, training and leadership systems

• Prior restaurant management position, with fine dining preferred

WIT Venture Sdn Bhd

Be part of the Next Generation - Digital Property Airbnb Hotel Management.   

A Leading Hospitality Manager And Proptech Company. Delivering a high standard of services as one of the leading property managers in Malaysia. To change the leading property to leading hospitality with Property Technology. Enabling global citizens to live anywhere without boundaries while benefitting the local economy & environment.

Our Brand:

FIVE SENSES by WIT Ventures Group of Companies

A Digital Investment Property Company

• Smart Self Check-In Kiosk
• Managed over 1000+ Rooms
• MRO Strategy & AI Automation
• High ROI for Investors

4-Star Quality Hotel / Airbnb Experience

We are also one of the Fast Moving Companies with the below recognitions:

• Booking.com Top Performing Home Partner Award 2023
• SME Top 100 Awards 2022
• Green Malaysia Approved Business
• The 100 Most Influential Young Entrepreneurs 2022

Job Description

Are you facing:

• Do you have uncompetitive product offerings?
• Struggling to apply your expertise effectively?
• Feeling undervalued and unappreciated at work?
• Looking for a fulfilling job experience?

Responsibilities:

• Analyze various channels, market segments, reports, and more
• Coordinate activities in both the front and back offices and solve any issues
• Collaborate with external parties such as suppliers, travel agencies, and conference planners
• Develop and execute pricing strategies while conducting competition analysis
• Ensure the hotel meets company standards for cleanliness, decor, and guest services
• Ensure compliance with all procedures, rules, and regulations
• Supervise staff performance to ensure the smooth operation of the hotel and guest satisfaction

Requirement:

• Preferably 2-3 years of experience with a Diploma or Degree in Hotel Management
• Ability to coordinate effectively with multiple teams and address problems
• Capable of working in a fast-paced, high-stress environment
• Proficient in written and verbal English communication
• Familiarity with all hotel/Airbnb operating procedures
• Self-motivated, independent, and possessing a positive attitude
• Able to handle responsibilities and work within deadlines
• Poses with your own Laptop & Transport

Benefits:

• Annual Leave
• Medical & Hospitalisation Leave
• Corporate Uniform
• EPF, SOCSO, EIS
• 5.5 or 6 working days
• Overtime Pay
• Company Gathering / Event / Trips
• Staff Discount
• In addition to money, companies provide opportunities for employees to work independently to build skills and provide mentoring rather than dependent attitudes

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities

1. Consolidates signed group arrangements from the Sales Managers and act as liaison between hotel and customer/meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIPs, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract

2. Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda and requirements for all Residential and Room only groups by conducting regular Resume meeting to ensure all external departments are updated on all future groups.

3. Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.

4. Conduct post conference review with clients including the presentation of banquet checks when applicable.

5. Coordinates with Sales, Revenue, Reservations and Catering sections to ensure that all requirements stipulated in contract are met.

6. Coordinates with clients/organizers including entertainment with the respective Sales Managers to ensure all the requirements in the contract are met.

Education and Work Experience

1. Possesses a relevant Diploma or Degree

2. Minimum 2 – 4 years’ relevant working experience in the hotel industry

3. Relevant meeting services experience in the hospitality industry

4. A mature, self-motivated, dynamic, meticulous and result oriented individual

MCI Career Services Pte Ltd

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Job Description

• Basic at least $2800
• 5 days work / 44 hours
• Meal provided
• Variable Bonus + AL 12 days
• No experience needed!

Responsibilities:

• Participation in day-to-day operations to comprehend and carry out responsibilities
• Take on management responsibilities and training with an emphasis on managing sales, customer satisfaction, operating expenses, and the profitability of the shop.
• Responsible in cash flow management.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or drop a message to 69028791 for quick response

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Ong Cheng Teck (Kayden)

Registration Number: R23113873

EA License No : 06C2859 (MCI Career Service Pte Ltd)

Jungle Gym

At Jungle Gym Malaysia, we bring the spirit of adventure and boundless fun to children and families across the nation. As the premier indoor jungle gym in Malaysia, we offer a dynamic and exhilarating play space designed to ignite imaginations, promote physical activity, and create unforgettable memories for kids of all ages.

Our Vision:

Our vision is to be the leading provider of innovative and engaging indoor play experiences in Malaysia. We aim to create a haven where children can explore, learn, and grow in a safe and stimulating environment while fostering a love for active play and social interaction.

Our Mission:

At Jungle Gym Malaysia, our mission is to inspire a sense of wonder, curiosity, and joy in children through our thoughtfully designed play areas and diverse activities. We strive to be the go-to destination for families seeking an escape from the virtual world, a place where children can unleash their creativity and enjoy quality time with friends and family.

Key Features and Offerings:

1. Exciting Play Zones: Our indoor jungle gym boasts an array of thrilling play zones that cater to various age groups and interests. From daring climbing walls and challenging obstacle courses to interactive play structures and imaginative role-playing areas, every corner of our jungle gym promises adventure and excitement.
2. Safety and Hygiene: At Jungle Gym Malaysia, safety is paramount. Our play equipment and facilities are built to the highest safety standards, ensuring a secure and risk-free environment for children to explore and play. We also prioritize hygiene, regularly sanitizing and maintaining our spaces for a clean and safe play experience.
3. Caring and Trained Staff: Our dedicated team of staff members is not only trained to ensure children's safety but also to provide exceptional customer service. They are attentive, friendly, and always ready to assist, ensuring that every visit to our jungle gym is enjoyable and stress-free for parents and children alike.
4. Birthday Parties and Events: We specialize in hosting unforgettable birthday parties and special events. Our party packages include exclusive playtime, personalized decorations, and catering services, making each celebration a unique and memorable experience for the birthday child and their guests.
5. Educational and Developmental Activities: Beyond the thrill of play, we believe in promoting learning and skill development. We organize workshops and activities that encourage creativity, problem-solving, and teamwork, enhancing children's cognitive and social abilities while having fun.
6. All-Weather Destination: Rain or shine, Jungle Gym Malaysia is the perfect destination for families seeking indoor entertainment. Our climate-controlled facility ensures that playtime is not affected by the weather, providing a reliable and enjoyable experience throughout the year.

Our Commitment to Sustainability:

At Jungle Gym Malaysia, we are conscious of our environmental impact. We strive to minimize waste, adopt eco-friendly practices, and source sustainable materials whenever possible. Our commitment to sustainability aligns with our vision of creating a better world for the next generation.

Join the Adventure at Jungle Gym Malaysia:

Whether it's a weekend outing, a birthday celebration, or simply a day of play, Jungle Gym Malaysia promises a world of excitement and exploration for children and families alike. Join us on this thrilling adventure as we create cherished memories and inspire the joy of play in the hearts of Malaysia's young explorers.

Contact Information:

Address: Atria Shopping Gallery, Bangsar Shopping Centre, KL East Mall and soon, Lalaport!

Phone: 03-5566 8000

Website: http://www.junglegym.my/

Job Description

Future outlet openings in Damanasara, Shah Alam and Kuala Lumpur! Immediate Hiring.

JOB ROLE

Responsible for all of the day to day functions of Jungle Gym such as operations, sales, marketing, and building rapport with the customers and visitor in order to attract business whilst ensuring compliance is strictly followed. Also, responsible to make sure the goals and objectives given are met in a timely fashion.

KEY RESPONSIBILITIES

• Responsible for the total performance of Jungle Gym by maintaining communication between the branch / outlet and management in terms of preparing daily, weekly, and month-end reports regarding operations and productivity.
• Facilitate the growth of the branch through continuous improvements in accordance with the company’s vision and policy.
• Develop forecast, financial objectives and prospective sales opportunities.
• Adhere to high ethical standards and at the same time comply with all the laws and legislations.
• Maintains control over audit procedures to ensure compliance is strictly followed.
• Ensure all queries from customers are answered to satisfy their needs and expectations of using the facilities.
• Manage budget and allocate funds accordingly

KNOWLEDGE AND SKILLS

• Minimum Diploma / Degree holder in early childhood education / hospitality
• Like interacting with children and planning exciting engaging activities
• Excellent verbal and written communication skills.
• Strong organizational motivational skills.
• Must possess leadership and supervisory skills.
• Good attitude and interpersonal skills
• Must be able to handle confidential/sensitive information in a professional manner.
• Ability to manage multi-functional tasks.
• Willing to work on shifts, weekends and public holidays

We are a senior living community with heritage from the US and properties across the world, designed for holistic well-being and rejuvenation with our proven expertise and quality of service. Embarking on a new venture in Malaysia, we are looking for a candidate with strong strategic, leadership and planning skills to lead the team on this great journey.

Job Description

The Resident Manager is responsible for all aspects of operations at the property, to day-to day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Responsible for managing the property's management team (HOD's) and overall property targets to deliver an excellent guest experience.

The Resident Manager would also be required to manage between profitability and guest satisfaction measures. Oversees all daily property operations to guarantee that guests enjoy an outstanding experience.

They are responsible for all services but not limited to, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development, food & beverages, security and building maintenance.

This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to guests, associates, and visitors.

They act as brand ambassadors, providing leadership and strategic direction to all departments of the property.

• Oversee the operations functions of the facility.
• Hold daily briefings and meetings with all departments.
• Ensure full compliance to facility operating controls, SOP's, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the facility’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the facility, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the facilities and management.
• Deliver facility budget goals and set other short- and long-term strategic goals for the facility(s).
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the facility business & operation reports daily and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Prepare and present a monthly financial reporting.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Overseeing and managing all departments and working closely with department heads daily.
• Manage and develop the Facility Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to facility team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the facility’s services and amenities.
• Establish the facility’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.

Requirement:

The ideal candidate is a seasoned and highly intelligent professional with outstanding, management skills and extensive hands-on experience

• A university degree in hospitality or related field
• At least 10 to 12 years’ experience in the hospitality industry, with significant luxury and international experience
• 5 to 10 years of experience as a Manager or Assistant Manager
• Excellent written and verbal communication skills in English and Bahasa Malaysia (Mandarin is a bonus)
• Good time management and ability to work on multiple projects and tasks simultaneously
• Excellent interpersonal and communication skills
• Excellent computer system skill
• Must have high integrity
• Pleasant and caring personality as you’ll be dealing with the elderly
• Experience in customer relationship management and dedicated to providing great customer service
• Available to work when needed, including weekends, holidays, and nights.
• Must be willing to travel and possess own transport

Mandarin Oriental, Singapore

Job Description

• Ensure that Legendary Quality Experience (LQE), policies, mission, vision and objectives are followed through. 
• Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services.
• Manages guest experiences with string focus on creating and promoting curated experiences for Fans of Mandarin Oriental
• Handles guests’ queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary.
•  Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
• Ensure effective manning at all times to maximize productivity and business demands.
• Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues.
• Mainly responsible in upholding LQE and CQE standards within the Concierge Department
• Responsible for updating and maintaining department records, tracking and departmental requisitions through SCM system.
• Responsible for reviewing contracts / agreements relevant to Concierge Department operations.
• Ensure all equipment, appliances, furniture and fixtures under the Concierge Department’s care is well looked after and inventoried, if necessary.
• Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget.
• Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan).
• Knowledge of the names and designations of key personnel within the MOHG.
• Interview potential candidates for vacancies in Concierge department and recommend accordingly.
• Appraise colleagues annually within the Section and recommend confirmation/promotions.
• Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS.
• Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced.
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities.
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles.
• Well-versed with Mandarin Oriental Hotel Group goals and information.
• Supervise and train all Concierge duties including auditing of Colleagues.
• Is the key person stationed in the lobby to welcome, greet and actively engage guest.
• Works closely with the Front Office, Housekeeping, Room Services, Executive Office, and all F&B departments.
• Perform any other reasonable duties as required by the Director of Rooms/Front Office Manager or management from time to time.

Accor Hotels

Job Description

Job Description

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs. 
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Santhiya Resorts & Spas Co., Ltd.

Santhiya Koh Phagnan Resort and Spa Co., Ltd.

This gem of a resort embraces the true meaning of Natural Beauty. Stretched over 18 acres of glorious tropical landscapes, Santhiya Resort & Spa is an all-inclusive eco-chic natural hideaway with glorious teakwood accommodations and world-renowned service and hospitality. Lush tropical forests, crystal clear bay and private beach set the perfect backdrop for splendid gourmet meals, cascading poolside waterfalls, luxurious spa treatment at Ayurvana Spa or an exciting array of outdoor water activities. Only 30 minutes by speedboat from Samui Island, paradise awaits...where beauty comes naturally and elegant designs along with eco-friendly conservation inspires all.

Santhiya Koh Yao Yai Resort and Spa Co., Ltd.

Nestled in a tranquil cove on Koh Yao Yai's tranquil west coast, Santhiya Koh Yao Yai Resort & Spa is surrounded by 38 acres of unspoiled tropical forest just 20 minutes by speed boat from Phuket. The eco-luxury resort comprises 30 teakwood villas that blend in perfectly with the natural surroundings and offers a rare, private stretch of beach frontage. Unrivaled guest facilities include a spectacular waterfall swimming pool, an indulgent spa offering a range of pampering treatments and a world class restaurant serving the absolute best in Thai and global cuisine.

Job Description

 Responsibilities:

• Manage the property team, to provide courteous, professional, efficient and flexible service that is consistent with the company standard policies & procedures in order to maximize guest satisfaction.
• Checking on the availability of accommodations or transportation on a traveler's desired travel dates
• Ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, property facilities.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Dealing efficiently with day to day billing and guest service queries.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• Be flexible at all times in order to cover the unexpected needs of the property.
• Ensuring that reservations are dealt with in an efficient and pleasant manner.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales.

• Bachelor's degree or higher in Hotel Management or related field
• Minimum 3-7 years' experience at the Front Office
• Through knowledge of the Front Office procedures and familiarity with the various services provided by the hotel.
• Ability to receive guests in a friendly and courteous manner.
• Ability to manage and motivate staff.
• Extrovert, strong sense of responsibility, alert and agile, pleasant personality.
• Excellent organization and time management skills
• Experience handling cash, accounting procedures, and general administrative tasks

www.santhiya.com

Mandarin Oriental, Singapore

Job Description

• Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services.
• Handles guests’ queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary.
• Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
• Ensure effective manning at all times to maximize productivity and business demands.
• Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of all colleagues.
• Mainly responsible in upholding LQE & FORBES standards within the Concierge Department.
• Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget.
• Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan).
• Knowledge of the names and designations of key personnel within the MOHG.
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles.
• Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS. Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced.
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities.
• To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management.

Job Description

EPIC Designers Ltd

Job Description

The role is responsible for day-to-day execution of the company’s global FP&A operations. He/ She will lead company-wide processes including annual operating plan and long-range planning, as well as oversee the monthly forecasting process.

He /She will work directly with leaders of all functional teams to assist in reporting, forecasting, and analyzing financial and operational results, as well as conducting analyses to support better business decisions and corporate strategic initiatives.

Job Responsibilities:
• Lead budget and forecasting processes, manage the timeline and deliverables
• Provide commercial insight and analysis of results, identifying underlying trends and challenging the business on performance
• Responsibility for producing accurate and timely management reports, including an analysis of sales, operational expenditure
• Take ownership of performance management for the business including identifying and reporting KPIs which are linked to company strategy and drive positive actions
• Support and challenge the sales and operations teams with financial issues including providing financial training
• Ensure integrity of financial data supplied by financial accounting team to other areas of the business and to external stakeholders.
Evaluating whether the company’s current assets and investments are the best use of the company’s excess working capital by looking at return on investment (ROI) and comparisons with other ways the company might utilize cash flow
• Examining and evaluating the cost-efficiency of each department of the company, considering what percentage of the company’s financial resources each department consumes.
• Work closely with different internal stakeholders and implement financial planning and analysis
• Preparing internal reports for executive leadership and supporting their decision making
• Creating, updating, and maintaining financial models and detailed forecasts of the company’s future operations.
• Comparing historical results against budgets and forecasts, and performing variance analysis to explain differences in performance and make improvements going forward
• Considering opportunities for the company to expand and grow.
• Mapping outgrowth plans, including capital expenditures and investments and driving sustainable growth discipline
• Generating three-to-five-year financial plan
• Support process optimization and system automation to improve overall workflow efficiency

The ideal candidate should possess the below attributes:
• Confidence and proven ability to present financial information and influence decision making
• Highly motivated and result- driven individual.
• Ability to train staff and appetite to handle cross functional issues and multiple geographies
• Excellent analytical skills and ability to think both strategically and laterally
• Ability to build strong relationships with the team, communicate effectively with internal and external parties
• Strong problem-solving skills. Able to work in a multitask environment.

Qualifications the candidate must possess:
• 8 – 10 years of relevant FP&A experience working in MNCs.
• Master’s Degree or MBA in Accounting/Finance discipline
• CA / CIMA / CMA or any other equivalent professional course
• Prior experience of handling FP&A, MIS in manufacturing industry and preferably should have handled entities with presence in multiple locations.
• Should have hands on experience on data analysis, cost control initiatives, knowledge of ERP
• Excellent command of written and spoken English.

Your privacy is important to us. Details of how Epic Group handles personal data submitted to us, via email or otherwise, can be found at https://www.epicgroup.global/corpinfo21v1/index.php/privacy-policy

Country Garden Pacificview Sdn Bhd

Job Description

Job Responsibilities:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.

Job Requirements:

• Possess an accredited university bachelor's degree in Business Administration, Hotel Management or equivalent.
• At least 10 years experiences in hospitality industry, with significant luxury and international four/five stars hotel management experience.
• Minimum 2 years experiences as a Deputy General Manager.
• Excellent computer skill with strong financial sense.
• Proven success in a managerial role, possess strong work ethic with decision-making ability and leadership skills.
• Has good commercial acumen, excellent interpersonal relationship and communication skills.
• Excellent in both verbal and written in Mandarin, English and Malay.

PlayMade by 丸作

Founded in 2017, Cray Ventures Private Limited is the holding company operating Playmade, one of the leading quick-service tea players in Singapore and we are looking for partners to expand our footprint globally! 

With 19 outlets and growing, the youthful brand has won the hearts of many tea lovers both young and old. The brand’s playful spirit is seen through the name - evoking a sense of imagination and hand-crafted fun. 

At Playmade, we pride ourselves in using only the freshest ingredients both imported or locally sourced, creative menu offerings and the R&D of our exotic and creative tea flavors. We want to be “Everyone’s everyday drink, made by hand and using all-natural ingredients.”

What sets ourselves apart from other bubble tea brands is our freshly-made pearls produced daily in an open-kitchen concept as an artistry display, in a hygienic and safe environment.

                      .

Job Description

About our Company

Founded in 2017, Cray Ventures Private Limited is the holding company operating Playmade, one of the leading quick-service tea players in Singapore and we are looking for partners to expand our footprint globally! 

With 20+ outlets and growing, the youthful brand has won the hearts of many tea lovers both young and old. The brand’s playful spirit is seen through the name - evoking a sense of imagination and hand-crafted fun. 

At Playmade, we pride ourselves in using only the freshest ingredients both imported or locally sourced, creative menu offerings and the R&D of our exotic and creative tea flavours. We want to be “Everyone’s everyday drink, made by hand and using all-natural ingredients.”

What sets ourselves apart from other bubble tea brands is our freshly-made pearls produced daily in an open-kitchen concept as an artistry display, in a hygienic and safe environment.

Responsibilities

As our Launch manager, you'll be at the forefront of shaping the future of our company. Your role will encompass a wide range of responsibilities, from pioneering new ventures to strengthening our brand and expanding into international markets. We're seeking someone who's not only business-savvy but also shares our passion for innovation and growth.

What You'll Do

· Global Expansion: Take charge of our global expansion efforts, leading new ventures and market entries to showcase our brand on the international stage.

· Collaborate and Network: Build industry relationships and leverage networks to drive our global strategy.

· Budget Management: Manage budgeting for business development, ensuring resources are allocated effectively.

· Strategic Thinking: Drive cost-benefit analysis, financial modeling, and brainstorm growth strategies that keep us on the cutting edge.

· Team Leadership: Lead and build a dynamic business development team.

· Collaboration: Collaborate between teams to gather feedback and improve our roadmap.

· Brand Evolution: Strengthen our brand for revenue growth and set product/service strategy.

· Data-Driven Marketing: Analyse data for targeted marketing and develop a continuous improvement framework.

· Marketing Oversight: Oversee the execution of marketing strategies to enhance brand visibility.

· Innovation and Research: Drive future impact product research and guide business development research.

· Revenue Enhancement: Propose and implement revenue-boosting strategies that keep us ahead of the competition.

· Goal Alignment: Ensure that our business strategies align with our organisational goals.

· Partnerships: Formalize partner agreements that help us reach new heights.

· Franchising Management: Market internationally franchising and liaise with partners to enter overseas market through JVs or Master area franchising, identifying opportunities and following through with them.

· Customer Relationship Management: Developing strategies for our CRM including but not limited to app development.

What We're Looking For:

· A passion for innovation and growth.

· Proven experience in business development, strategy, and leadership.

· Strong analytical skills and a data-driven mindset.

· Excellent communication and team management abilities.

· An entrepreneurial spirit and a track record of driving success.

Requirements

· Bachelor’s degree in business, Economics, or Marketing

· 3+ years in sales & marketing or business development.

· Strong interpersonal and data-driven skills.

· Proficiency in data analysis, forecasting, and budgeting.

· Resource and budget management experience.

· Familiarity with CRM and marketing tech.

· Franchise, multi-chain industry knowledge is a plus.

QUESS CORP SINGAPORE PTE. LTD. / QUESS SINGAPORE

Job Description

Job Description

Roles & Responsibilities 

• Service Management
• Configuration Management
• Incident Management
• IT Security Management
• IT Security Compliance & QA Management

Service Management 

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
•  Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
•  Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and endpoints) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
•   Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
•  Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up to date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

• Degree in Information Systems, Computer Science or equivalent
• More than 3 years of IT project management experience and at least 5 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniquesAble to lead, develop and maintain respectful and trusting relationship
• ​Knowledge and understanding of Database Administration and Operations Support

• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element!
• Annual Leave, Medical Leaves, Insurance Coverage, Yearly Appraisal

Perusahaan kami merupakan perusahaan yang bergerak dibidang manufakturing atau pengolahan karet remah (Crumb Rubber). Perusahaan kami didukung oleh tenaga - tenaga ahli professional dibidangnya, sehingga dalam waktu singkat sudah menunjukan hasil yang signifikan untuk kemajuan perusahaan.

Job Description

Job Summary

General Manager Hotel

The general manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel.

Job Requirements

-         4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

-         Strong communication and listening skills, excellent verbal, reading and writing skills in English.

-         Excellent leadership skills with a hands-on, lead-by-example work style.

-         Solid functional knowledge of all department’s operation.

-         Understand Sales & Revenue Management and ability to analyze Business Intelligence information

Job Responsibilities

• Business Strategy Development : Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities;
• Business Strategy Execution : Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies
• Sales and Marketing : Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads,
• Talent Management and Organizational Capability : Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement;
• Business Information Analysis : Reviews business related data such as market share, financial performance, inventory, employee engagement,
• Employee and Labor Relations : Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”)
• Revenue Management : Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments,
• Owner Relations : Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences;
• Customer and Public Relations Management : Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property;
• Company/Brand Policy, Procedures, and Standards Complianc : Verifies property compliance with legal, safety, operations, labor,

If you're ready for this exciting challenge, please send your resume and a cover letter detailing your relevant experience and vision for the role.

Como Hotels & Resorts (Asia) Pte. Ltd.

COMO Hotels and Resorts offers luxury travel experiences with personalized service in elegant properties, each individually curated to reflect its location.

At COMO, we’re always looking for passionate, creative, stylish individuals to join our family in hospitality. We seek people who think originally, react instinctively and want to be a part of one of the most exciting companies in the luxury industry.

Job Description

Job Summary:

The Manager Project Operation will oversee and manage new and existing hotels development projects, ensure efficient operation of all the front and back of the house functions in the hotel. This person will play a crucial role in improving service quality, and ensuring that the hotel delivers exceptional experiences to its guests. The position collaborates with cross-functional teams to plan and execute guest-centric projects and initiatives, and contribute to the overall operational efficiency and service standard of COMO Hotels.

Key Responsibilities:

Project Planning

• Develop project plans and strategies to enhance the guest experience, aligning with COMO’s brand positioning and objectives.
• Collaborate with hotel management and other stakeholders to identify guest experience improvement opportunities and define project scope, objectives, and deliverables.
• Conduct feasibility studies, research and analysis to gather guest feedback, identify trends, and potential impacts on hotel operations.

Project Execution and Management:

• Coordinate and oversee all aspects of project implementation, ensuring adherence to project plans, timelines and budget.
• Collaborate with cross-functional teams to execute project activities, such as process improvements, technology implementations, and service enhancements.
• Monitor project progress, identify and resolve issues, and proactively manage project risks.
• Conduct regular project meetings, provide updates to stakeholders, and facilitate effective communication among team members.

Stakeholder Engagement:

• Establish and maintain effective relationships with internal and external stakeholders, including hotel management, team members, guests, suppliers, and consultants.
• Collaborate with Planning Committee to gather insights and ideas, ensuring alignment and buy-in for guest experience projects and expectations.
• Act as a liaison between departments, facilitating communication and collaboration to drive guest-centric initiatives.
• Manage stakeholder feedback and concerns, promptly addressing issues and implementing appropriate solutions.

Quality Assurance and Compliance:

• Ensure that all projects meet quality standards, regulatory requirements, and brand guidelines.
• Monitor Guests feedback, review customer satisfaction scores and address any issues or concerns raise by guest.
• Review and analyze hotel LQA scores, offer support to hotels to ensure all meet the minimum goal set by the company.
• Collaborate with relevant departments, such as engineering and procurement, to ensure compliance with safety protocols and industry standards.
• Perform site inspections on the facilities and in the areas of guest service delivery and presentation, and address any deficiencies or deviations.
• Ensure all Operational Department Head have the SOP structure established

Training and Communication:

• Collaborate with the Learning department to develop and deliver training programs related to guest service and experience improvements.
• Provide guidance, support, and coaching to ensure that team members possess the necessary skills to deliver high-quality service.
• Inspire the hotel team to take extra step in creating a memorable COMO journey to our guests.
• Ensure effective communication of project objectives, progress, and outcomes to team members through various channels, such as meetings, newsletters, and training sessions.
• Promote a guest-centric culture throughout the organization by fostering awareness, enthusiasm, and commitment to delivering exceptional guest experiences.

Industry Research and Innovation:

• Stay updated on industry trends, emerging technologies, and best practices related to guest experience and hospitality.
• Conduct research and benchmarking to identify innovative approaches and strategies to enhance the guest experience.
• Collaborate with the marketing department to integrate new technologies and digital solutions that improve guest engagement and satisfaction.

Requirements:

• Bachelor's degree in hospitality management, business administration, project management or a related field (preferred).
• Proven experience as a project manager in hotel operations or in a guest experience-focused role within the luxury hospitality industry.
• Strong project management skills, including planning, execution, and evaluation.
• Excellent organizational and multitasking abilities, with attention to detail and a focus on results.
• Strong analytical and problem-solving abilities, with the ability to make informed decisions and manage project complexities.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strong customer-centric mindset and a passion for delivering exceptional guest experiences.
• Knowledge of guest service principles, industry trends, and best practices.
• Flexibility to travel and work on-site as required for project management activities

UOL Group Limited

Job Description

You will report to the Deputy General Manager (Asset Management- Hospitality). Key responsibility is to monitor the performance of the Group’s hospitality properties. You will assist in monthly asset management reports, monthly performance review calls, review of hotels/serviced suites budget submissions and review of the proposed asset enhancement initiatives. You will conduct financial, operational and variance analysis, review of key performance issues, market research and ad-hoc tasks which are assigned to Team.

Requirements:

• Minimum business-related Degree from a good recognised institution with strong emphasis on either Hospitality Management or demonstrates strong emphasis in academic curriculum in the areas of Analytics, Statistics, Finance, or Real Estate
• At least 3 to 5 years working experience in either Hotel operations or consultancy role in Hospitality
• Strong market knowledge and analytical (numerically-inclined) and problem solving capabilities
• Commercial acumen (market understanding, findings from review and analysis and recommendations)
• Team player with ability to work independently and under tight deadlines
• Strong interpersonal and communications skills
• Excellent knowledge of Microsoft Office applications including creation of financial models on Excel

Central Group (Centara Hotels & Resorts)

Job Description

Roles & Responsibilities:

Job Requirements:

Valiram

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Job Description

1.    POSITION SUMMARY

Assist the Service Manager, perform the duties required to keep the restaurant running smoothly. The Assistant Manager's duties include scheduling, hiring, training, and ensuring that staff perform their respective duties correctly. 

2.    KEY AREAS OF RESPONSIBILITIES

The Assistant Manager will be committed to the financial success of the restaurant, staff development, market survey and the stocks. Will always maintain high standard in quality of food and beverage and cleanliness.

• Be a host and communicate with guests.O
• rganize the restaurant team: their tasks, schedules, and information meetings.
• Assist the Service Manager in staff management: recruitment, training, evaluation, and promotion.
• Monitor customer service levels
• Ensure the quality of service and service provision.
• Take full responsibility for the Restaurant during allocated shifts.
• Maximize restaurant occupancy.
• Organize of the restaurant team, listens to the team, and always give hand to the team when needed.
• Increase restaurant sales.
• To provide exemplary customer services by greeting and acknowledging every customer.
• To ensure customers’ complaints and requests are communicated to management. 
• Always uphold the company’s image as a prestigious and luxurious brand.
• To always thank the guest when leaving the outlet.
• To be presentable and always groomed
•  To abide to the Dress Code standards.

S & S Hospitality Limited

Redefining Hospitality, Beyond Imagination

S&S Hospitality embodies the very essence of world-class cuisine and awe-inspiring dining experience. We aim to amaze. Our mission is rooted in adding that special splash of colour to your life’s rich tapestry – sharing those significant, heart-felt moments that matter most to you. 

Job Description

工作職責

Here is a Sensational Opportunity to join our team!

We are looking for all levels of experienced, outgoing, friendly and guest-focused candidates. Candidates with more experience will be considered for a senior-level position.

Location(s):
| Central & Causeway Bay & Tsim Sha Tsui & The Peak (Group' restaurants)

Remuneration and compensation package including:
5-day work week
Birthday Leave
Special Leave
Transportation Allowance (Specified outlet)
Tips
Duty Meals
Comprehensive Training
Excellent Career Prospect

Personal information collected is for recruitment purposes only.

PT Indocater

PT INDOCATER, one of the member of Media Group which includes Media Indonesia, Metro TV, Lampung Post, Sheraton Media Hotel, Papandayan Hotel Bandung and The Bali Inter-Continental Hotel, is one of the foremost Catering Companies in Indonesia providing as well Commisary and Camp & Maintenance Services for clients in Oil and Mining Sectors as well as for hospitals and manufacturing industries.

Job Description

Roles and Responsibilities

1. Manage people movement (camps/rooms/accomodations) – reservation, availability, effective occupancy and usage arrangements. Beds allocation shall be arranged with optimum capacity/occupancy and minimum beds waste in regards to personnel rota schedule, different gender, etc.
2. Manage the use of camp management application provided by CONTRACTOR and integrated with COMPANY’s existing system – check-in/check-out, movements, beds allocation and availability, etc. This shall be available and 100 accurate to support counting Personnel for Emergency Response purposes.
3. Report accurately POB status – arrival/departure dates, schedule changes (reasons for changes included), beds status (vacant, occupied, out of order, booked, etc.).
4. Troubleshoot including resolution of camp management and provide recommended improvements for COMPANY’s review and APPROVAL.
5. Manage room supplies (e.g. linens, beddings, amenities, toiletries, etc.), consumables.
6. Manage overall housekeeping and laundry operations
7. Develop and update standard operating procedures for camp/room management (inclusive housekeeping and laundry).
8. Develop and implement equipment maintenance strategy (e.g. kitchens, laundries, camps, recreational/entertainment equipment, gyms, etc.) for equipment supplied by CONTRACTOR and COMPANY, including spare parts strategy (e.g. fast moving, slow moving, critical, substitution, etc.)
9. Maintain  spare parts availability  corresponding  to  the  equipment

maintenance strategy.

10. Continuous improvements leading to net zero and minimum waste

policy.

Qualifications

1. Bachelor degree in hospitality/hotel Management or engineering discipline / Diploma degree (D3) in food production
2. 5 (five) years of experiences as Camp Manager at remote site projects/operations for the last 10 (ten) years managing at least 500 POB.
3. Hold valid HACCP training certificate issued by HACCP’s authorized/approved training providers
4. 3 (three) years of experience in managing basic care of equipment maintenance associated with catering and camp management operations.
5. Computer literacy – MS Office applications.
6. Fluent in English (both speaking and writing).

ScienTec Consulting Pte Ltd

Incorporated in 2004, ScienTec Consulting Pte Ltd has since redefined the standards of HR services by transforming organizations with its 4 principal services: Staffing, Specialist Search, HR Managed Services/Outsourcing and HR Consulting.

⭐Credential and industry awards by ScienTec include Recruitment Agency of the Year, Best Client Service, Best Candidate Experience, Specialist Recruitment, etc.

• By submitting your application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration of your candidature.
• Please refer to ScienTec’s Privacy Policy (https://www.scientecconsulting.com/privacy-policy) for full details. If you wish to withdraw your consent, please write to us at dpo@scientecconsulting.com
• We request that you DO NOT provide sensitive personal data such as government identification numbers (e.g., NRIC number, passport number) or any other sensitive personal data that is not required during job application stage. Please note that such data may be deleted accordingly.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

ScienTec Consulting Pte Ltd

1 Maritime Square, #10-33A/B, Harbourfront Centre, Singapore 099253

Tel: +65 6225 3272

www.scientecconsulting.com

Job Description

Job Description

• Location: Pasir Panjang
• Working Hours: Monday to Friday (Office Hours)
• Work Type: 11-months (convertible)

JOB SCOPES:

•  Manage the liaison officers workstream including:

1. Coordinate across the Chief LO (CLO) and Deputy Chief LOs (DCLO) to ensure that the LOs are providing a positive, white-glove experience to speakers and delegations.
2. Coordinate requisition and training of LOs.
3.  Manage welfare of LOs, including ensuring sufficient working rooms and meals.
4. Drafting of LO handbook and provide information to support the pool of LOs in their roles.
5. Work with CLOs to manage reporting from the LOs for the hospitality workstream, including collating itineraries, number of bilat meetings. 

JOB REQUIREMENTS:

• Singaporean (s) only.
• Must possess at least Degree in any related discipline.

Interested candidate may apply via email to spjlua(at)scientecpersonnel.com (indicating Job ID J42459 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Lua Zhi Chin (Jeanette) - R1873831

ScienTec Consulting Pte Ltd – 11C5781

67 Pall Mall Singapore Ltd.

Job Description

Key Areas of Responsibility 

·      Working closely with GM and the team to deliver excellent member experience.

·      Guarding the reputation of the club, its members and investors.

·      Working closely with GM to be responsible for day-to-day operations, bringing together dynamic teams in operations, culinary, wine, cellar, facilities, accounts, events management, and memberships.

·      The AGM will assist GM at board meetings and annual shareholder meetings.

·      The AGM will assist GM to present confident and credible leadership.

·      The AGM will assist GM to be accountable for the operational and financial performance of the business.

·      Strategies and implement initiatives to enhance the business operation.

·      For the health, safety and well-being of staff and customers and for the performance of each department.

·      Management of all regulations; licensing, legal requirements, and compliance.

·      A robust and resilient individual who is able to quickly assess situations.

·      A high level of emotional intelligence (clearly aware how their behaviour impacts on others).

·      Although wine is the focus at 67 Pall Mall, this is matched with a great food offer and the AGM should be creatively orientated with a genuine affinity with both food and wine.

·      Events are a major part of the business and the AGM should have considerable experience in this style of operation, and an eye for the unusual in order to constantly improve and impress members.

·      Self-motivated, driven and competitive; able and willing to push boundaries with a collaborative and dynamic team and bring a fresh viewpoint and attention to detail to the club.

·      Challenging ways of thinking and initiating change in a constructive manner.

·      Charismatic with strong people management skills, excellent communication and presentation skills.

·      Demonstrable ability to plan projects and execute plans on time and to budget.

·      Any other job duties as assigned by the management.

PT Gaweku Human Technology (Gaweku)

Gaweku—formerly known as Reeracoen Indonesia—is a human resource technology company that offers and innovates various solutions to resolve society problems through human and technology.

Gaweku has a main business called Gaweku Recruit. With more than 10 years of experience as a headhunter, we provide the fastest recruitment services that help organizations get the best workforce.

We understand that managing a workforce can be time-consuming and complex, therefore we assist and develop innovative solutions to make HR work easier.

OUR MISSION:

Resolve the society problem [HUMAN] X [TECHNOLOGY]

OUR VALUE:

1. Version UP

  Continue to grow, develop capabilities, and always challenge ourselves for next generation.

2. Professionalism

 Commit to achieve results as a professional with sense of ownership

3. Value Creation

 Actively seek ways to improve and pursue essence for excellence value creation

4. Customer First

  Speedy and constantly live up to demands as a most vital partner for customer

5. Team work

 Synergistically enhance each other and make progress as one team

Job Description

HOSPITALITY GENERAL MANAGER (MAKASSAR) [53173]

COMPANY CATEGORY: 

Hospitality Service

JOB SUMMARY:

• Supervise and manage all staff, including security personnel and servers.
• Ensure they comply with the policies and provide exceptional customer service.
• Monitor and manage all aspects of operations, including entry, service, and music.
• Make real-time decisions to optimize the customer experience and efficiency.
• Manage inventory levels for beverages, supplies, and equipment.
• Coordinate restocking and ordering as required.
• Interact with customers, handle customer complaints or concerns, and strive to enhance overall customer satisfaction.
• Assist in budget planning and control expenses to ensure profitability.
• Track daily sales and report financial data to senior management.

EXPERIENCE, REQUIREMENTS, AND SKILLS:

• Education: Min. Diploma Degree in any major
• Language: English Communicative Level
• Experience: A minimum of 2 years of experience in a managerial role in the hospitality industry
• Strong leadership and team management skills, with the ability to motivate and guide staff effectively.
• Excellent communication and interpersonal skills to interact with both staff and customers.
• Ability to make quick decisions and resolve issues in a fast-paced environment.
• Willingness to work night shifts, weekends, and holidays.
• A passion for delivering exceptional customer service and creating an unforgettable experience.

BENEFIT AND ALLOWANCE:

• THR (Lebaran Allowance)
• Bonus or Commission
• BPJS: Ketenagakerjaan, Kesehatan
• Transportation
• Meal
• Company Car
• House
• Details will be discussed in the interview

Belmond

BELMOND INTERNATIONAL SDN. BHD

GENERAL MERCHANT INVESTMENT HOLDING

Often, service business is confused with merchandise business. A service business is ultimately a service, such as car wash and saloon provided to a customer at a certain price without a merchandise, whereas a merchandise business is the one where a merchandize (or product) is offered in exchange for money with an aim to make profit. Merchandising is the lifeline of the country’s economy.

Job Description

As a Cabin Manager at Eastern & Oriental Express, A Belmond Train you are part of a team that brings impeccable cabin room care to life through preparation and guest satisfaction. In this role, you will prepare guest cabin rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests’ duration with us. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary responsibilities include:

• Oversee and manage the Cabin service for our guests. Making sure that all services are delivered timeously, in accordance with our standards and meets the expectations of our guests.
• Ensuring the Cabin stewards receive all the necessary documentation, information and materials to perform their duties efficiently and effectively.
• Supervise loading and unloading of luggage.
• Ensure guests are given the right cabin before departure with adequate amenities.
• Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas with a high standard of hygiene and cleanliness.
• Ensure that cabins are serviced as per LQA standard.
• Ensure the highest level of passengers services, including organizing and supervising embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre/post-departure arrangements
• Supervise train movements over the Railways, in order to ensure timely arrivals and departures at stations and the best travel experience for passengers on-board

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date.

Eastern & oriental express: a living legend

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.

Everything about our train is extraordinary – and we want you to be, too.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements:

• 3 – 5 years relevant experience within a similar role.
• Proven leadership ability and experience in handling and coordinating different teams.
• Previous experience in a similar role – advantageous.
• Experience within the luxury hospitality industry – advantageous.
• Relevant management or field/industry related diploma or degree.
• Experience in managing a team.
• Hospitality experience advantageous, preferably in a luxury environment.
• Demonstrated ability to be innovative and creative

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide.

Benefits:

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred rate experiences at our iconic destinations.
• Wellness programs
• Meals and uniforms are provided.

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.

The Resort is located at a strategic location.

Joining our team means being part of a dynamic and innovative company that delivers unforgettable experiences to our guests. We take pride in our commitment to excellence and in fostering an environment that encourages personal and professional growth.

We believe in investing in our team members and providing them with opportunities to develop and enhance their skills. We aim to create an environment where our team members feel empowered and supported, and where they can achieve their full potential.

Job Description

Job Description

The Resort Manager must possess leadership skills, attentive to details, excellent customer service skills, decision-making abilities, problem-solving aptitude, and a business mindset. The candidate should also have experience in hotel/beach resort management and knowledge of best practices and laws in the industry.

Responsibilities:

• Develop and implement business strategies to increase resort profitability.
• Train, manage, and supervise all resort staff, fostering a positive work environment.
• Direct and coordinate activities of departments such as Front Office, F&B, Kitchen, Housekeeping, Maintenance, Recreation, Landscape, and Security to ensure seamless and efficient operations.
• Work closely with the kitchen team to ensure food preparation and service meet the highest standards.
• Oversee housekeeping department to maintain cleanliness and hygiene standards across the resort.
• Supervise the maintenance department to ensure all resort facilities are functioning optimally and any repairs are conducted in a timely manner.
• Lead the landscape team to ensure the outdoor areas and indoor plants are well-maintained and appealing.
• Coordinate closely with the sales department to ensure seamless communication and execution of resort events and guest experiences.
• Implement strategies to increase occupancy rates and revenue, such as special packages, events, and promotions.
• Create and maintain strong relationships with vendors, local community, and key stakeholders.
• Ensure all resort facilities and services adhere to all regulations and quality standards.
• Address and resolve any guest complaints or issues in a timely and professional manner.
• Prepare regular reports on resort operations and finances for the Resort Owner.
• Develop and implement emergency response plans to address any unexpected incidents or crises.
• Develop and implement effective sales strategies to attract new guests and retain existing ones.
• Monitor and manage resort's online reputation and reviews.
• Assist in budget preparation and expenditure management.
• Must be a team player and an effective leader, and able to set examples and foster the spirit of cooperation.

Requirements:

• Candidate must possess at least Bachelor’s degree in Hospitality/Hotel Management/ Business Administration or equivalent.
• Proven experience as a Resort Operation / Resort Manager or similar role in the hospitality industry.
• Minimum 10 year(s) of working experience in the related field.
• Good communications skills in English and Bahasa Malaysia.
• Being multi-lingual will be an added advantage as the role requires candidate to deal with foreign guests.
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter, positive role model.
• Solid understanding of hospitality procedures and best practices.
• Computer literate, with financial knowledge, and ability to work long hours.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• Willing to work in Langkawi.

Destination Resort

Job Description

Summary

To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times.

They will have substantial fundraising and management experience, a talent for building relationships and a proven track record in securing funds from statutory sources, foundations, trusts and major donors. Experience in development of an individual donor program, including donor marketing is also an advantage.

Responsibilities

• Oversee the quality process to ensure customer satisfaction
• Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times
• To achieve and optimize business targets
• Lead successful hotel operations and team cohesion for each department
• Maintain Novotel brand standards and ensure outstanding guest experience.
• Identify and retain top talent.
• Ensure effective and productive owner relationship
• Quality service management
• Ensure communications from the leadership team are conducted effectively to all line employees to achieve  maximum efficiency and in a way that demonstrates leadership values
• Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.

Requirement

Essential Skills and Knowledge

• Relevant tertiary qualification in Hotel Management required
• Minimum of 2 years experiences as General Manager
• Dynamic & energetic personality
• Focused & targets driven operator
• In a first class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.
• Additional language ability preferred.

Competencies

• Excellent command of the English language.
• Ability to communicate to the team the business goals, as well as the resort specific goals, and to encourage and support initiatives, which may assist those goals.
• Strong leadership, organizational and administrative skills and good understanding of business and finance and Strong budgeting and forecasting skills.
• Relevant tertiary qualifications in Tourism / Hospitality Management or equivalent are an advantage.
• Understanding of large, multi-cultural organizations.

Destination Resort

38 Chavanich Building 2nd Floor Soi Sukhumvit 69

Phra Kanong-Nuea, Wattana,

Bangkok 10110 Thailand.

CLUB 22 (Holiday Inn Sukhumvit 22)

CLUB 22 is a new nightclub located at Holiday Inn Sukhumvit 22
We are looking for an outlet manager who enjoy nightlife business and experience in nightclub opeations.

Job Description

https://web.facebook.com/club22bangkok

Job responsibilities:

• Overseeing the day-to-day operations of the nightclub, including staffing, security, and customer service.
• Ensuring that the club is clean, safe, and compliant with all relevant laws and regulations.
• Hiring, training, and scheduling staff, including bartenders, servers, security personnel, and DJs.
• Supervising and providing direction to the staff during shifts.
• Managing the nightclub's budget and expenses.
• Tracking revenue, profits, and expenses.
• Implementing strategies to increase profitability. 
• Collaborating with promoters and event organizers to host special events and parties.
• Ensuring excellent customer service by addressing customer concerns and resolving issues. 
• Implementing and maintaining security protocols to ensure the safety of patrons and staff.
• Dealing with any security issues or incidents that may arise.
  
  Qualifications
  
  
• Bachelor's degree in hospitality management, business administration, or a related field
• Previous experience in the nightlife industry. Candidates may need several years of experience in roles such as bartender, server, or assistant manager before becoming a nightclub manager.
• Strong leadership and management skills are essential for overseeing staff and ensuring smooth operations.
• Excellent customer service skills for maintaining a positive atmosphere and addressing customer concerns.
• Understanding of budgeting, financial management, and cost control is important for managing the nightclub's finances effectively.
• Effective communication is crucial for dealing with staff, customers, and vendors, as well as for marketing and promotion efforts.
• The ability to handle unexpected situations, such as disputes or security issues, is important in this role.
• Nightclub managers often work late hours, including weekends and holidays, so flexibility in scheduling is typically required.

Resorts World at Sentosa Pte Ltd

Job Description

Job Responsibilities

• Provide overall administrative support for the Compliance PMLTF Team.
• Handle all incoming and outgoing correspondences and documents.
• Record meeting minutes and follow up on updates to action items.
• Assist with other administrative duties, and ad-hoc tasks, assignments or projects that are assigned by supervisor.

Job Requirements

• Bachelor Degree
• Minimum 3 years of experience, preferably in the area of Audit / Internal Audit / Compliance / Finance / Law in a regulated industry.
• Strong acumen in problem solving skills, analyzing and developing effective processes and controls
• Possess good business writing skills to develop policies, programs and training materials
• Experience in project management with effective communication skills.
• Strong command of English, both spoken and written.
• Appreciation for regulatory requirements; internal control environment.

we is a 4-star hotel in Jakarta providing an international quality standard of services and facilities. The hotel is strategically located in the prime area of South Jakarta adjecent to the central business and commercial district. 

It is not only built for excellent service and quality, we commits to environmental responsibility. Having taken a number of steps towards energy and water conservation, we are developing 80% of our land for natural green ground and lush landscape, maintaining old big trees and reserving rain water. We want to ensure a cleaner, safer, and healthier for ourselves, our children and our earth. We are proudly calling the Hotel as “Sanctuary in the City”, for we are the only Hotel in South Jakarta, having a lush and green forest garden called Treepit area. This exotic greenery area also functions as an event venue, it can even accommodate outdoor weddings up to 1,200 persons. 

Job Description

Responsibility :

• Planning, implementing, and managing overall hotel daily operations.
• Creating and managing budgets for hotels.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Identifies new potential customers, develops tailored sales approach, and actively pursues leads with the Sales and Marketing team;
• Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations.
• Evaluating performance and productivity.
• Actively involved in the local community and built strong relationships with local officials, businesses, and customers.

Qualifikasi :

• Degree in Business Administration, Hospitality Management or relevant field is preferred
• Experience as General Manager for more than 8 years in the management operations, sales and marketing, finance and accounting, or related professional area.
• Great decision making and problems solving skills.
• Good leadership skills, Good Communications and Great delegation skills.
• Ability in working underpressure.
• Able to join immediately.

A fully new renovated and is currently applying 3-Star Hotel. We are now recruiting dynamic, enthusiastic, and actively contributing to the company's performance, individuals to join our organization. An opportunity to build a lifelong career and job stability.

Job Description

Job Summary:-We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day hotel operations and activities. Your duties will include managing personnel, driving the sales and revenue, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality and management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. Responsibilities:

• Oversee the hotel daily operation and managing staffs.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Revenue & Budget Management :
• Optimize the revenue based on demand.
• Create and implement pricing strategies, conduct competition analysis
• Track hotel revenue, manage budgets.
• Analyse channels, market segment reviews, reports and more.
• Analyse sales figures & provide solutions and corrective actions from time to time.

• Bachelor’s Degree in Hospitality, Food & Beverage or relevant field.
• A minimum of 8 years’ experience in hotel management or similar role.
• Strong understanding of hotel management best practices and software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Strong Analytical & Decision Making Skills.

Jitsamrit Development Co., Ltd.

With over 40 years of experience combined in the hospitality and real estate industries, Jitsamrit Development is offering a comprehensive real estate development solution, focusing in hotel development.  The complete structure offers to all investment opportunities and potential owners are leveraged by a one stop solution

Job Description

Responsibilities:

• To conduct pre-opening meetings with Owners & Project team and provide them with necessary inputs.
• Prepare and present pre-opening process presentation to Owners and hotel operations team, explain the various stages and nuances of pre-opening, including the standard requirements and compliances that are required.
• To ensure that the project and the operation team comply to all pre-opening processes, operational brand standards, insurance requirements and etc.
• Must ensure that the planning of all BOH areas are completed on time and in accordance with operational requirement, coordinating the same with the Facility Planning consultant.
• Coordination with Hotel Operator to timely execute pre-opening support.
• Using corporate templates for all pre-opening documents, which includes list of operating supplies, insurance checklist, pre-opening budget etc.
• Develop the pre-opening budget for each hotel along with CHSA HR and Commercial Services.
• Supervising and coordinating with the pre-opening and opening hotel’s management team such as GM, DOF, and DOSM to establish pre-opening process and monitor the operation overview.
• To coordinate with Technical Services and Procurement team to ensure homogeneity in pre-opening reporting numbers, and regularly update project status.

• At least one hotel pre-opening of an international chain hotel.
• At least 3 years in a general manager, deputy hotel manager position, director rooms division or director sales and marketing position.
• Profound computer knowledge with MS office (Excel, Word, Power Point).
• Sound knowledge of hotel departmental organization and operational workflow, with capabilities for reviewing architectural drawings during project planning phase and to provide valuable input to optimize back and front of house planning.
• Financially knowledgeable about typical hospitality ratios and KPI’s, capable to establish pre-opening budgets and assisting the pre-opening teams to establish the operational financial planning and operational budget.
• Commercial knowledge for coordinating together with corporate commercial team and the pre-opening team the formulation of hotel launching campaign and the business plan. Understand the positioning of the Brand, services provided and how customer needs can be met and be capable of closing business.
• Leadership and communication skills to lead pre-opening general managers together with the teams.
• Presentation skills for conducting meetings for Owner and pre-opening teams.
• Ability to proactively prioritize needs, self-management, put first things first and effectively manage resources and time.
• Negotiation skills to understand the cost/benefits of prospective business and vendor contracts and negotiates contracts which result in mutually beneficial outcomes.
• Understanding the strategic impact of brand positioning, brand architecture how products and services offered compare within the competitive market for targeted market segments.
• Ability to manage multiple projects simultaneously.
• Demonstrate problem-solving project management experience and skills.
• Strong interpersonal and team leadership skills.
• Strong organizational, time management, and verbal and written communication skills.
• Self-motivated, result oriented and organized with ability to deliver against deadlines.
• Proficiency in Microsoft Office tools, especially PowerPoint, Excel and Word.
• Positive and able to work independently.
• Strong attention to detail and accuracy in work.
• Must be fluent in English communication, both verbal and written.
• Willing to travel domestic and overseas.

Grand Hyatt Kuala Lumpur

Job Description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Concierge Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

• Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia. 
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Work experience as Chef Concierge, Assistant Manager - Concierge or Guest Service Manager is essential.
• Holder of the 'Clefs d'Or' would be an added advantage.
• Good problem solving, organizational and interpersonal skills are a must.

Edmund Tie & Company Property Management Services Pte Ltd

Job Description

Residence Manager, Hi-end Residences

To ensure the efficient and smooth operation of all matters relating to maintenance and management of the properties.

Responsible for preserving the good condition of the infrastructure that they are safe and well maintained and functioning.

Responsibilities

·         Fully responsible for the day-to-day operation of the building, ensuring all facilities are always fully operational.

·         Schedule, coordinate and supervise all maintenance functions to the highest standard expected for the client and the subsidiary proprietors.

·         Plan, co-ordinate and facilitate council meetings and Annual General meetings.

·         Manage and supervise all maintenance and administrative staff assigned to the complex/building.

·         Manage and review all vendor contracts, agreements and insurance before their expiry and recommend renewal or call for quotation/ tender

·         Ensure all contract works/ routine servicing is carried out accordingly as specified in their contract’s agreement.

·         Maintain continuous contact and communication with vendor contractors, clients and staff.

Requirements

·         5 years’ experience in managing condominium / building preferably with high end residences

·         Diploma/Degree in Estate Management, Facilities / Hospitality / Business preferably familiarity with BMSMA

·         Strong communication and negotiation skills

·         Exhibit organizational and leadership skills

·         Well organize and able to optimize cost, space and equipment while working within the budgeted operational costs

·         Able to handle pressure, multiple tasks, prioritize and manage time effectively

·         Able to work with all levels of people with a customer service-oriented mindset

Compass Group (S) Pte Ltd

Job Description

Snapshot of Your Role

The Director of Operations is the key partner to the Food at Google Team for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, food spot, catering and warehouse operations.  The role also oversees the support functions, such as procurement, hr, accounting and both workplace and food safety.  Identifies, motivates, trains, develops and directs managers to deliver exceptional results and accomplish goals and projects. 

The Director of Operations will focus on all aspects of the Food at Google program in a specific region to support operational excellence.  Sets the standard for all of the operations and systems. This position reports into the RVP and will leverage their strong business knowledge, culinary, hospitality and people management skills to deliver positive results for all aspects of the Food Program. 

The great things you will be expected to do:

GENERAL EXPECTATIONS

• Oversees all local GFSM partner, sector and Compass Singapore driven initiatives as directed by RDO
• Manages and mentors toward business goals, ensuring the maturation and training of all levels of management
• Monitors and manages all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Oversees the teams that opens new business and/or revitalizes existing operations with new food programs, merchandising, equipment, etc within region
• Communicates with everyone with honesty and integrity
• Ensure teams work within budget while maintaining program standards
• Meets all timelines for quarter and year-end reports given by our RDO, local GFSM and Sector lead

DAY TO DAY ROLE DUTIES

• Oversees, manages and owns the overall food experience at all food spaces
• Drives a culture of hospitality that is both friendly and engaging 
• Has a passion for details in terms of service quality deliverables
• Oversees implementation of operational initiatives
• Manages and mentors the food team toward business goals deliverables 
• Support the training and development of the food team
• Monitors and manages all financial responsibilities
• Accountable for meeting budget and financial projects as they arise
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats everyone with professionalism, care and respect
• Enhances front of house merchandising to maintain inspirations and consistency in food space 
• Revitalizes older cafes with new food programs, merchandising and equipment
• Develop key relationship to our partner
• Communicates with all our suppliers honestly, accurately and in a timely manner
• Builds and maintains solid relationship with Compass Group Singapore
• Ensures teams work within budget while maintaining standards
• Oversees and contributes to the successful opening of all new Cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer (QBDs)
• Owning and driving the catering business to achieve budgeted revenues
• Own team culture and engagement
• Support employees' development plans, review and challenge team changes strategically
• Drives innovation and change: is accountable for driving key projects 
• Drives and inspires team to deliver excellence
• Works closely in conjunction with the Executive Chef and Culinary Team
• Trains and develops the food management team under their supervision

LEADERSHIP BEHAVIORS (COMPASS INTERNAL VALUES)

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressure
• Openly share and co-create – Delegates tasks to develop others
• Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
• Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
• Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
• Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
• Taking the responsible approach to business

INDICATIVE INITIAL KPI’S

• Partner Forecast Vs Actual +-2%
• Accrual vs Actual +-2%
• Catering Business Volume - build and develop strategically this side of the business 
• Catering Cost neutrality
• CPPPD % vs. budget
• NSF Audits 
• CLRDC Score - maintain high standards for future audits
• CPE compliance - communicate and act as an example for team members
• Google Eats survey
• Productivity (Staff hours/100 SHC)
• Absenteeism - with the key stakeholders, work towards reducing staff sickness absence 
• Turnover 
• Staff Engagement score and participation- in collaboration with POP boost engagement surveys participation and staff engagement results
• Development plan in place for all team members
• Lean Path Capture Ratio
• FER 
• # of complaints/100 SHC
• # of Elected Mandatory BP shared

Key skills & qualifications

MINIMUM QUALIFICATIONS

• Minimum of four (4) years college education; Bachelor’s Degree in Hospitality, Hotel/Restaurant or Business Management is preferred.  
• A minimum of 7-10 years of industry experience in place of a degree.
• Minimum of 3 to 5 years management experience supervising senior managers
• Multi-unit restaurant or hotel experience a must
• Ability to take complex business issues or initiatives and apply creative problem solving or strategies for timely implementation
• Ability to effectively communicate, motivate and interact with all levels within the organization
• Strong passion for great food and hospitality
• A proven track record as an innovative and financially responsible manager 
• Experience in R/D, operations, or concept development a plus
• A proven track record of leadership
• Proven industry contacts and relationships that can be leveraged in networking and recruitment of other team members
• Proven ability to enhance profitability, sustainability and creativity across all channels in alignment with business strategy 
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to speak and present effectively in a group setting to Associates, Managers and our partner and represent the Food at Google Brand
• Maintain a positive attitude under pressure and motivate team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Ability to work in a fast paced, changing environment.

Cigna International Corporation

Job Description

This role contributes to the strategic direction of the company as a fully participating member of the Underwriting Team. In achieving this purpose, Cigna's competitive position in the marketplace and reputation is enhanced therefore contributing to our overall growth.

The role of the Underwriter has traditionally been a back-office function with limited interaction with the end customer, broker, agent or tele-sales staff. Cigna is striving to become a customer focused company for both our internal and external customer and that means a different approach to underwriting is needed.
This role will have a higher level of engagement with the sales teams, both broker and tele-sales, and will require the underwriter to be either based in our call center working closely with the telesales teams visiting with brokers and clients or working from home independently.
This role should be flexible in underwriting and proactively seeking ways to improve the underwriting efficiency and able to embrace the modern underwriting approaches.
Job Responsibilities:
• To assess risk applications accurately and consistently within agreed service levels, underwriting guidelines and underwriting authority thereby minimizing unfavorable exposure.
• Make commercial underwriting decisions balancing risk assessment with business growth.
• Within Cigna's underwriting philosophy obtain appropriate medical information to ensure accurate assessment of a risk.
• To develop and maintain detailed product knowledge, technical underwriting knowledge and expertise. This will involve attending industry seminars, courses and workshops, obtaining and reading relevant literature, liaising with local networks and international peers and furthering education.
• To maintain current knowledge of regulatory guidelines and to ensure compliance.
• To maintain a high quality of effective and pro-active communication with key sales contacts and customers ensuring the smooth and correct flow of business.
• To contribute to an efficient and effective underwriting service by seeking and providing assistance to the team whenever required.
• To contribute to partner and customer satisfaction by personally answering the telephone and mail enquiries in a prompt, accurate, appropriate and courteous manner.
• To participate in relevant project work as when required by the Manager.
• To monitor performance of Underwriting Team.

Job Requirements:
• Minimum 8 years insurance industry experience
• Minimum 4 years Medical Underwriting Experience
• Proven experience in leading and managing teams.
• A relevant tertiary qualification would be preferred but is not essential.
• Flexible in Underwriting
• Excellent communication/interpersonal/telephone skills
• Ability to develop and maintain excellent relationships with both internal and external customers.
• Strong time management and prioritization skills
• Problem solving and resolution skills.
• Strong business sense
• Advanced negotiation and influencing skills.
• Enthusiastic with a positive attitude
• Strong critical thinking and analytical skills
• Computer literacy
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Asia Pacific RT (Hong Kong) Limited

Job Description

Alva Hotel by Royal

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more..

Job Description

Inspiring Opportunity Awaits….

DUTIES AND RESPONSIBILITIES

• Handling the maintenance of various IT systems ensuring smooth hotel operations
• In-house computer problem shooting
• Planning and implementing IT related activities to maintain stability
• Adhoc projects and other IT related matters

QUALIFICATIONS

• Diploma or above in Computer Science or Information Technology or related disciplines
• A minimum of 5 year’s relevant working experience in hotel or hospitality industry;
• Good knowledge of hotel IT systems, network and server management
• Good interpersonal and communication skills
• Candidate with less experience will be considered as Senior MIS Officer

Day Star Co., Ltd.

Managed by Rasa Hospitality.

Rasa Hospitality - Management & Development, is a Bangkok-based hospitality group that owns, develops and manages hotels & resorts in Thailand.

Our vision is to develop and manage a unique hotel network fostering successful partner relationships built on trust and understanding. Also provide expertise to create the best guest experience for the hotels, career development for the associates, and sustainable profits for the owners.

Our mission is to create a line of unique brands to become the best choice for hotel investors and owners who wish to engage in management agreements with an experienced and successful Thai hospitality company with a proven track record of success.

Job Description

Scope of work:

Oversees all aspects of Resort Management in accordance with Company’s mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for training and development of all hotel staff whilst leading by example.

Operational Responsibilities

• Creates an operating environment that assures consistent and improving guest satisfaction. Acts as the role model for the company culture.
• Monitors the performance of the hotel through verification and analysis of guest & staff satisfaction systems.
• Leads and coaches team especially heads of departments to work and follow the same goal.
• Confidently makes decision and solves challenges for the best interest of hotel.
• Implementing and encouraging team for new activities or new ideas to maximize F&B and other revenues.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective measures and actions.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Produces timely and accurate daily, weekly and monthly reports as assigned.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Evaluates all HOD’s on a continuous basis to ensure their KPI’s are achieved and exceeded. Offers support and advise on achievement of key indicators.
• Ensures the hotel is as sustainable as possible within budgeted framework.
• Answers all and any guest comments, both external and internal, in a timely and constructive manner.

Financial Responsibilities

• Responsible for financial performance of Hotel, including achieving target income in all revenue generating departments and controlling their expenses to be in line with GOP while managing overall Cash Flow.
• Directs, develops and manages annual budget planning process together.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Has full understanding of expenses related to the all departments including cost of sales, payroll and other expenses related to all departments as set out in Annual Budgets.

Marketing Responsibilities

• Supporting all departments in creating promotions through advertising media to create awareness and a positive image resort.
• Create ambiance and activities of FB and drive for popularity.
• Executes local marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.

Qualification:

• Bachelor degree or higher in Hospitality Management or related field.
• Fluent in English and/or Thai. Other languages would be advantage.
• > 5 years of experiences in a hospitality business with a minimum of 1-3 years as RDM.
• Knowledgeable in Resort Management.
• Hard working and willing to learn.
• Demonstrated strong leadership and team building skills.
• Be able to work in Mae Rim, Chiang Mai.