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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

RecruitFirst Pte. Ltd

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Job Description

Perm position
Nearest MRT: Telok Ayer (within 5 mins walk)

5 days’ across mon – sun, 44 hours/ wk.

Rotating across: 7.00am - 4.30pm, 1.00pm - 10.30pm, 10.30pm - 7.00am

Up $3000 + VB + night shift allowance + flexi benefits! (depending on experience)

Duties

-Answer phones calls professionally

-Register guests, issue room keys, provide information on hotel services and room location.

-Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly.

-Respond appropriately to guest complaints and do service recovery

-May routinely book guest reservations, process cancellations, revisions, and information updates on changes.

-Perform other duties as assigned

Requirements:

- Preferably those with front office experience / front facing roles in customer oriented industry
- Good command of spoken English
- Good grooming
- Comfortable with rotating shift and working on weekends/ PHs.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click Apply Now

Alicia Lim Si Le

R2197748

EA License No: 13C6342

Only shortlisted candidates will be contacted.Thank you

Banyan Tree Hotels & Resorts Pte Ltd

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Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

• Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
• Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
• Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
• Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
• Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
• Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
• Maintain stock levels and inventory for in-room dining supplies.
• Ensure compliance with all food safety, hygiene, and sanitation regulations.
• Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
• Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

• Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
• Strong knowledge of in-room dining operations and high-end guest service.
• Excellent communication and interpersonal skills.
• Flexible to work shifts, including weekends and public holidays.
• Knowledge of POS systems and basic administrative reporting.

Aqueen Hotels Pte Ltd

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Job Description

Job Description & Requirements

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

1. Excellent customer service abilities
2. Excellent communication skills in English
3. PC literacy
4. Able to work on shifts

Accor Asia Corporate Offices

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Job Description

Accor Asia Corporate Offices

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Job Description

HIGH NOTE HOSPITALITY GROUP PTE. LTD.

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Job Description

1. Position Overview

The Guest Experience Supervisor is responsible for ensuring the consistent delivery of outstanding guest service. This role bridges operational leadership and guest engagement, ensuring that each guest interaction reflects our commitment to hospitality, intentionality, grace, and honesty.

The Supervisor will lead daily front-of-house operations, train and mentor service staff, manage guest profiling initiatives, respond to feedback, and collaborate on enhancing the guest journey.

2. Key Responsibilities

• Supervise daily front-of-house service operations across assigned outlets.
• Lead, train, and mentor front-line staff to deliver consistent, exceptional guest experiences.
• Build and maintain guest profiling systems to personalise service and drive loyalty.
• Address and manage guest feedback with empathy and professionalism.
• Collaborate with management to refine standard operating procedures (SOPs) and service flows.
• Support the planning and execution of special events, activations, and community engagements.
• Ensure service quality, cleanliness, and operational efficiency are upheld at all times.
• Act as a brand ambassador, embodying and promoting the company’s service philosophy.

3. Qualifications & Requirements

• Bachelor’s Degree or Diploma in Hospitality Management, Business, Sales & Marketing, or a related field.
• Minimum of 3 years of experience in hospitality, guest relations, or customer-facing supervisory roles.
• Strong leadership skills with the ability to inspire, coach, and guide teams.
• High emotional intelligence (EQ), strong interpersonal and communication skills.
• Excellent peripheral awareness, active listening ability, and guest anticipation skills.
• Proficient in the use of POS systems, CRM platforms, and basic Microsoft Office tools.
• Ability to work flexible hours, including weekends and public holidays, as operationally required.
• Passionate about creating memorable guest experiences and committed to continuous improvement.

4. Core Competencies

• Hospitality Leadership: Leads service with warmth, grace, and attentiveness.
• Operational Excellence: Maintains high standards of service and operational detail.
• Emotional Intelligence: Demonstrates empathy, peripheral vision, and active listening.
• Guest-Centric Approach: Anticipates guest needs and responds thoughtfully.
• Adaptability: Thrives under dynamic, fast-paced hospitality environments.
• Team Collaboration: Works cohesively with colleagues across functions.

5. Reporting Structure

• Reports to: General Manager / Guest Experience Manager
• Supervises: Front-of-House Staff

6. Other Information

• This role requires long hours on foot, high emotional resilience, and the ability to handle unpredictable service days.
• Recognition within the team is based on genuine service contributions and the ability to foster meaningful guest connections.

THE HAPPY TWIG PTE. LTD.

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Job Description

Key Responsibilities:

• Greet guests warmly and ensure a welcoming and friendly atmosphere.
• Build strong relationships with guests to encourage repeat business.
• Manage reservations and coordinate seating to optimize flow and reduce wait times.
• Handle guest complaints and concerns with professionalism and quick problem-solving.
• Coordinate with service staff and kitchen team to ensure smooth dining experiences.
• Monitor guest satisfaction during and after service.
• Maintain a database of regular/VIP guests and their preferences.
• Promote specials, seasonal offers, and events to guests.
• Gather guest feedback and report to management for continuous improvement.
• Support marketing and customer engagement initiatives.

Requirements:

• Proven experience in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and calm under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.
• Willingness and availability to work split shifts as required.

What We Offer:

• Competitive salary + performance-based incentives
• Opportunities for growth and advancement
• Staff meals and discounts
• A vibrant, team-oriented work environment

The Garcha Group Marriott International

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Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

The Garcha Group Marriott International

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Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

GP Hotel Management Pte. Ltd.

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Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week
• Mobile and Duty meal allowance
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

COVER PROJECTS PTE. LTD.

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Job Description

Provide delightful service standards to the guests at all times, greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay, Conscious of any opportunities to upsell additional facilities and services, when appropriate, answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest's stay with us, Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures. Maintain confidentiality of all guest information and data and all proprietary information on our business.

Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge. Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Manage OTA and TripAdvisor guest reviews platform and manage guests' requests and messages in OTA extranet.

On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests' use. Report any maintenance issues on a regular basis. Manage guest feedback &/ complains in a productive manner.

Able to exercise prudent judgment or think on the feet to analyse the situation and resolve problems in the event that we need to accommodate special requests from guests. Able to write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Ensure that your shift runs smoothly and that our guests experience seamless service.

Demonstrate teamwork and work cohesively with other departments and colleagues as part of the team. Flexibility to work in other positions or departments to perform special projects when the need arises.

Ascott International Management Pte Ltd.

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Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts