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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Rat Pack LC Limited

Job Description

We’re now looking for a dynamic Assistant Manager to join Pici Causeway Bay, our pasta hideaway in HK’s busiest retail and commercial district.

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations

• Provide training to the team to deliver the highest quality of service and sustain brand image

• Implement marketing activities to drive sales and revenue for the restaurant

• Control stocks for daily use in the restaurant to ensure service requirements are met

• Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant

• Manage and store vendors’ contracts and invoices

• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements

• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)

• Monitor compliance with safety and hygiene regulations

• Gather guests’ feedback, respond accordingly, and resolve guest complaints

Requirements

• 3+ years experience in hospitality industry

• Strong management skill with a positive mindset and friendly image

• Understanding in MS Office

• A team player who is reliable and dependable

• Enthusiastic when serving guests

• Excellent communication, interpersonal and leadership skills

• Self-organised and details-oriented with a strong sense of responsibility

• Good business sense and operational, administrative and social skills

• Passion, determination and commitment for success in the F&B industry

• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

• 50% discount at all our restaurants

• Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!

• Cash and credit card tips

• Medical insurance

• Birthday gift certificate

• Referral bonus

Rat Pack LC Limited

Job Description

We’re now looking for a dynamic Assistant Manager to join The Optimist, our iconic, Barcelona-inspired Northern Spanish grill on Hennessy Road.

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations
• Provide training to the team to deliver the highest quality of service and sustain brand image
• Implement marketing activities to drive sales and revenue for the restaurant
• Control stocks for daily use in the restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant
• Manage and store vendors’ contracts and invoices
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback, respond accordingly, and resolve guest complaints

Requirements

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

• 50% discount at all our restaurants
• Guaranteed inc incentive scheme – the teams make our venues successful and are rewarded in line with its performance!
• Cash and credit card tips
• Medical insurance
• Referral bonus

Discover more about your next adventure: https://theoptimist.hk

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Marriott International

Job Description

UPS Asia Group Pte. Ltd.

UPS is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide, employs 398,300 people globally, and operates a fleet of over 92,000 vehicles.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.

Key Responsibilities

Quality Governance & Compliance

•       Lead property-wide Quality Assurance meetings; consolidate findings from audits, Forbes criteria, and brand standards.

•       Conduct regular audits and walkthroughs; assign and track corrective actions with department heads.

•       Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteria.

Guest Experience & Feedback Analysis

•       Analyze guest feedback from internal platforms and external review channels to identify trends and root causes.

•       Drive the Stay Experience Platform program; translate insights into actionable improvements across departments.

•       Own the Customer Preference Centre to enable hyper-personalized service and targeted upselling.

Process Optimization & SOP Management

•       Review and redesign SOPs to eliminate inefficiencies and elevate service delivery.

•       Coach department heads on Lean Six Sigma principles to streamline operations and enhance consistency.

•       Establish and maintain QA processes and documentation.

Training & Capability Building

•       Partner with HR and L&D to design and deliver training on QA, Forbes standards, and continuous improvement.

•       Monitor team competency and readiness through audits, observations, and feedback loops.

•       Prepare and lead Forbes and mystery audit simulations to ensure audit-readiness.

Innovation & AI Integration

•       Curate and govern a secure AI Prompt Library for service recovery, guest communication, and process improvement.

•       Leverage AI and analytics tools (e.g., Power BI, Copilot Studio) to build dashboards and track KPIs.

•       Pilot innovative strategies to enhance personalization, engagement, and operational agility.

Financial & Strategic Impact

•       Build ROI models for improvement initiatives; collaborate with Finance to embed savings into forecasts.

•       Track and report on quality-driven financial outcomes (e.g., RevPAR uplift, cost savings, guest retention).

•       Align quality initiatives with ESG and sustainability goals where applicable.

Qualifications & Skills

Required

•       Bachelor’s degree in Hospitality, Business Analytics, or related field.

•       8+ years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.

•       Certified Lean Six Sigma Black Belt or equivalent.

•       Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.

•       Strong communication, facilitation, and cross-functional leadership skills.

Preferred

•       Master’s degree in Operations, Data Science, or Business Management.

•       ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.

•       Experience in multi-property, pre-opening, or regional roles.

•       Recognized thought leadership in AI, Lean, or hospitality quality management.

Leadership Attributes

•       Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.

•       Analytical & Insightful: Translates complex data into clear, actionable strategies.

•       Innovative & Curious: Constantly explores new tools and methods to enhance guest   experience.

•       Collaborative & Approachable: Builds trust and alignment across diverse teams.

•       Results-Oriented: Sets clear goals, tracks progress, and celebrates success.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Artyzen Hospitality Group

Job Description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To keep the restaurants department functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership and cooperation.
• Support the development and the execution of the concept of each of the different outlets.
• Assist in the development of new ideas related to the re-invention of the local craftsmanship in each of the venues.
• Work closely together with the Events and Support team and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
• Complete understanding and technical skills and knowledge in all aspects of food handling and beverage storage & making.
• Ensure that all the outlets and meeting and events are managed efficiently according to the established concept statements (including décor, smell and music) and adhere to Company and Hotel Policies & Procedures and Standards.
• Work with the culinary department on monitoring and analysing the activities and trends of competitive restaurants, bars and other hotel’s meeting & events departments and ensure that the menu pricing has the correct balance of price/product to ensure that neither price not value is a barrier to guest loyalty.
• Use the Art of Service; be responsible for the whole guest journey in the F&B department.
• Be a hands-on Manager and be present in the operation, especially during busy periods.
• Ensure that all the F&B outlets are organized and perform their duties and maintain their areas and equipment in accordance with the company brand standards.
• Work closely with the Hygiene and Stewarding Manager and check the execution of the policies regarding safety and hygiene (HACCP), and ensure kitchens and equipment are maintained in sanitary condition.
• To handle all guest complaints, requests and inquiries on all hotel products and service.
• Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel’s meeting & events departments and ensure that the F&B team are fully aware what is happening in the market.
• Review the analysis of all F&B orientated feedback websites and, evaluate guest satisfaction levels and advise Director of Restaurant and Bars the actions to be taken.
• Implement and drive departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Assist in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• Maintain current budgeted and forecasted revenues, payroll, and margins.
• Work with the Assistant Restaurant Manager, Executive Chef and Chef de Cuisines to set the outlets’ objectives, targets, budgets and strategies for daily/monthly sales and cost control.
• Other ad-hoc assignments and projects as needed.

Qualifications:

• Minimum 5 years of experience in a managerial role in the F&B and Hospitality industry.
• Knowledge of food and beverage service, including wine and cocktail service.
• Strong leadership skills, with the ability to motivate and train staff.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and ability to maintain high standards.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems.
• Financial acumen and ability to manage budgets.
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

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HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

The Brand Management function is responsible for ensuring that Hilton’s global brands are compelling to owners and guests in the region. This means shaping Hilton’s lifestyle brands in ways that resonate with diverse regional markets, while keeping true to global positioning. The broader APAC Brands team includes a range of other functions, including ensuring hotels open on time, comply with brand standards, and have the tools to consistently deliver industry-leading guest experiences.

Hilton’s Lifestyle brands include Canopy by Hilton, Motto by Hilton, Curio Collection by Hilton, and Tapestry Collection by Hilton. These brands celebrate creativity, modern culture, and individuality, attracting a new generation of travelers who seek hotels that enable them to express themselves. The Director, Lifestyle Brand Management – APAC will be a passionate, creative leader who thrives on bringing unique narratives and distinctive experiences to life at scale. Critical to this role is the ability to understand the essence of Lifestyle and translate what is often intangible into clear direction for teams across diverse cultures.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Adapt Hilton’s global Lifestyle brands to owners and guests in the APAC region, balancing global consistency with regional relevance
• Distill the intangible aspects of Lifestyle, such as design ethos, service style, and cultural energy, into clear and practical guidance that hotel and corporate teams across different cultures can understand and implement
• Support the conversion of independent hotels into Collection properties, shaping each hotel’s existing character into a compelling narrative, brand pillars, and personality that elevates the guest experience
• Work with hotels to craft compelling positioning and bring it to life through collateral, service rituals, and distinctive guest interactions
• Identify and close capability gaps in how Lifestyle hotels operate; design and implement tools, training, and processes to address them
• Partner with Hilton’s global Lifestyle design, F&B, and marketing teams to ensure best-in-class capabilities are deployed in APAC
• Review hotel design, F&B, and property activations, giving clear feedback and guidance to ensure accurate execution
• Work with cross-functional teams and hotels to drive greater owner preference, consumer awareness, and guest preference for Hilton Lifestyle brands and hotels in APAC
• Engage across diverse APAC markets by visiting hotels, monitoring competitive landscapes, and adapting approaches to different cultural contexts.
• Build strong relationships with internal and external stakeholders, navigating complex conversations in a heavily matrixed environment

How you will collaborate with others:

• Work closely with Hilton Lifestyle brand leaders, design, and food & beverage as well as APAC development and operations to ensure Hilton Lifestyle brands are presented to potential owners and brought to life in hotels effectively
• Partner with diverse hotel teams across Asia to bring Hilton Lifestyle Brands to life in the guest experience
• Work with team members from independent hotels converting into the Collections brands to sharpen their unique narratives
• Collaborate with Hilton Brand Marketing and Hilton Honors to embed Lifestyle priorities into enterprise campaigns and drive dedicated Lifestyle activations where appropriate

What are examples of projects you will take ownership of:

• Lead regionalization projects to define APAC guest experiences and ensure attractive owner value propositions
• Uncover the character behind an independent hotel by identifying hidden assets, creating a thematic direction, building the narrative and personality
• Audit an existing Collection hotel recommending service, F&B, and collateral adjustments to improve its emotional appeal to guests
• Develop and implement a Lifestyle Leadership Pipeline Program to strengthen talent and succession for brand-aligned leaders
• Create and deliver playbooks, workshops, and presentations to help hotels translate strategy into execution
• Plan and deliver brand activations and booths at development events, internal Hilton meetings, and external sales/trade shows

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Bachelor’s degree required
• 7+ years of brand, strategy, and/or hospitality experience preferred
• Proficient English creative writing and verbal communication skills
• Proficiency in creating PowerPoint presentations
• Strong creative and storytelling capabilities
• Analytical capabilities to identify relevant analyses needed and to make conclusions from data
• Ability to guide execution of concepts that are hard to define, ensuring consistency of Lifestyle experiences across varied cultural contexts
• Ability to travel up to 50%

It would be useful if you have:

• Experience working in lifestyle and/or luxury brands
• Experience working in the APAC
• Awareness of global lifestyle trends and a passion for culture, design, and/or food & beverage 
• Proficiency in Mandarin Chinese or Japanese to handle business communications in Greater China & Mongolia (GCM) or Japan, Korea & Micronesia (JKM) region

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction.  

What will I be doing? 

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: 

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. 
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. 
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). 
• Train and implement Hilton standards and related departmental regulations. 
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition. 
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.  
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. 
• Manage all direct reports professionally, encouraging good teamwork and operations. 
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report 
• Conduct regular Operations meetings including all direct reports. 
• Supervise team members’ performance and grooming daily. 
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. 
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. 
• Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). 
• Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. 
• Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. 
• Evaluate competitors’ products and price policies twice a year. 
• Ensure that VIP guests receive the care and service they deserve every day. 
• Adhere to the hotel’s security and emergency policies and procedures. 
• Assist the General Manager in all activities and functions related to the daily operations of the hotel.  
• Complete relevant tasks assigned by the General Manager. 
• Acting deputy in the General Manager’s absence. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
• Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Hospitality: Passionate about delivering exceptional guest experiences. 
• Integrity: Do the right thing, all the time. 
• Leadership: Strive to be leader in our industry and in our communities. 
• Teamwork: A team player in everything you do. 
• Ownership: Take ownership of your actions and decisions. 
• Now: Operate with a sense of urgency and discipline. 
• College degree or equivalent. 
• At least 3 years of relevant experience. 
• Experienced in the Hospitality, Travel or Leisure industry management. 
• Proficient in English and Chinese to meet business needs. 
• Proficient in Microsoft Office. 
• Strong commercial acumen. 
• Resourceful, creative and able to maintain flexibility. 
• Experience in F&B and Rooms Management preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hospitality Resources Inc

Job Description

Key Responsibilities:

• Direct and oversee all hotel operations during shifts to ensure guest satisfaction and safety.

• Greets the VIP guests of the hotel. As directed by the Guest Services and Revenue Manager, Performs special services for VIP Guests.

• Assists in VIP’s arrival and departure in absence of Front office supervisors.

• Checks cleanliness of lobby, outlets, and public areas, checks the lights and orderly appearance of all the staff and their behavior.

• Assist front office associates in case there will be a long que of check-in and check-out at the front desk.

• Handles guest complaints, problem solving, disturbances, special requests and any other issues that may arise and other related problems and reports on the Guest Service and Revenue Manager.

• Answers guests, inquires, handles complaints, and attends to the needs of the guests.

• Must be able to perform the full night audit if needed.

• Promotes and maintains good public relations.

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Qualifications:

Education & Experience:

• Diploma or degree in Hospitality Management or related field

• 2+ years of experience in front office or hotel operations, with some leadership or supervisory experience

• Previous experience as a Duty Manager, Shift Leader, or Front Office Supervisor preferred

Skills & Competencies:

• Strong leadership and problem-solving abilities

• Excellent communication and interpersonal skills

• Ability to remain calm under pressure and manage conflicts effectively

• Sound knowledge of hotel operations, front office systems, and service standards

• Proficiency in hotel Property Management Systems

• Strong organizational skills and attention to detail

• Flexibility to work shifts, including evenings, weekends, and holidays

We Offer:

• Salary is inclusive of Service Charge

• Staff meals & uniform

• Training & growth opportunities

• Employee discounts on stays and dining

• A welcoming, team-oriented work environment

Rat Pack LC Limited

Job Description

We’re now looking for a dynamic Assistant Manager to join Calle Ocho, our innovative Spanish tapas restaurant located in the retail epicentre, Causeway Bay

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations
• Provide training to the team to deliver the highest quality of service and sustain brand image
• Implement marketing activities to drive sales and revenue for the restaurant
• Control stocks for daily use in the restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant
• Manage and store vendors’ contracts and invoices
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback, respond accordingly, and resolve guest complaints

Requirements

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

• 50% discount at all our restaurants
• Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://www.calleocho.hk

EBB & FLOW PTE. LTD.

Job Description

Introduction:

Located in a beautiful historic shophouse in the heart of Joo Chiat, our Spanish tapas concept strives to tell a heartwarming friendship story between our chefs through our dishes in the easygoing and warm neighbourhood.

Join our dynamic team where we are seeking passionate individuals who share our dedication to exceptional hospitality and culinary excellence. If you're eager to be part of an innovative dining experience where every detail matters, come join a passionate team dedicated to creating memorable moments for all who walk through our doors.

Key Responsibilities:

• Develop plans to source potential business and collaboration opportunities that improves guest experience and drive revenue

• Assist the Restaurant Manager create a cohesive restaurant environment

• Assist in setting business goals for the restaurant to manage expenses while also achieving revenue targets during P&L

• Collaborating with the management and HQ teams to develop the brand and business

• Oversee the daily operations of the restaurant, as well as the management of service and bar team members

• Provide leadership and clear direction for the service team to ensure smooth restaurant operation through mentorship, professional guidance and on-the-job training

• Maintain trust and support with team members at all levels to promote a positive work culture, promptly resolving any potential conflicts within the team

• Champion health and safety standards within the restaurant, ensuring that operations are in compliance with all relevant regulations

Qualifications:

• Exceptional leadership and communication skills

• Consistent track record of employment in hospitality-related leadership role

• Strong business and people acumen including strategic planning, operation management, talent management

• Unwavering passion in delivering the best possible experience to all who comes through our doors

• Knowledge of Spanish cuisine and/or experience in a tapas or Mediterranean restaurant is a plus

Perks:

• Birthday Leave

• Staff Discounts

• Medical & Dental Benefits

Prime Residence Home Pte Ltd

Job Description

Prime Residence Home Pte Ltd is hiring a Full time Assistant Hotel Manager role in Queenstown, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Afternoon, Evening
  • Sunday: Afternoon, Evening
• More than 4 years of relevant work experience required for this role
• Expected salary: $2,800 - $3,300 per month

Assistant Duty Manager Duties and Responsibilities

Assistant Duty Managers (ADM) play a vital role in ensuring the smooth operation of a service apartment.

ADM will assist the Operation Manager with a wide range of tasks, with a focus on front desk operations, and customer service.

ADM duties and responsibilities include:

A.      Collaboration and teamwork

·         Ensuring guest rooms, public areas, and grounds are clean, well-maintained, and ready for guests

·         Assist in checking in / out of guests, processing payments, and maintaining accurate records.

·         Encourages and builds mutual trust, respect, and cooperation among the team environments

B.      Communication & Coordination skills

·         Timely and accurate planning of the work shift schedules taking into front office staffs off days and Annual Leave days

·         Monitoring guest feedback and making recommendations for improvements to the Operation Manager

·         Effectively cross departments communication in timely manner adapting to any changes of the operation

C.      Problem-solving skills

·         Handling customer complaints and issues in a timely and efficient manner

·         Handling any conflict situations in a professional manner to achieve the best possible outcome for all stakeholders involved

·         Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy

D.      Leadership & Organization Ability

·         Training and supervising front office staff, and ensuring adherence to company policies and procedures

·         Provide effective leadership and exemplary attitude in regards to ensuring Front Office operations are performed and carried out in a professional and positive manner

·         Act as a mentor to well-trained and well-maintained the team performance

E.       Integrity

·         Protecting the best interests of the company by being vigilant and alert in ensuring that no undesirable activities take place on premises

·         Ensure full compliance to operating controls, SOP’s, policies, procedures, and service standards

·         To undertake & completing any other assigned tasks or request by the management.

Requirements

Ø  A minimum Diploma in hotel management

Ø  At least 3-4 years' experience in hotel operations and management.

Ø  Excellent interpersonal communication skills.

Ø  Positive attitude, enthusiasm, and initiative.

Ø  Familiarity with the RMS, Excel, word, power point preferred

Salary : S$2,800.00 to S$3,300.00 (negotiable)

Hilton Hotel

Job Description

Hilton Overview:

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

The Hilton Garden Inn Pattaya City is a soon-to-open hotel situated in northern Pattaya. It will be part of a mixed-use development alongside a neighboring residential tower. The property will offer 315 guest rooms, three restaurants, three bars, meeting facilities, a fitness center, and a swimming pool.

Role Description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.

• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel

• Stay ahead of market trends and seize new opportunities

2. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.

• Monitor and develop team member performance, particularly the executive team and department heads

• Foster a workplace where every team member thrives and contributes to the property’s collective goals

3. Elevate Guest Experience

• Manage operations with a keen eye for detail

• Monitor guest feedback and implement improvements as necessary to exceed guest expectations

• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures

• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

5. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction

• Conduct regular inspections to ensure compliance with quality and brand standard requirements

• Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication

• Serve as a primary liaison between hotel owners and corporate entities

Role Requirements:

• Previous Hotel General Management / Director of Operations experience, preferably with resorts in SEA region  

• Prior experience in pre-opening 

• Strong knowledge and experience in F&B and C&E  

• Success in driving commercial returns and revenue

• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team

• Outstanding communication and negotiation skills with a customer-first mindset

• Solid grasp of financial management principles and experience in budgeting and forecasting

• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Marriott International

Job Description

EATALIA PTE. LTD.

Job Description

For a reputable Italian cafe and pizzeria located at 6 Clementi road,

we are looking for a great talent to join our team.

the perfect candidate must be:

1. Local, Permanent Resident

2. No Smoker and No drinker

3. Able to work on split shift (10;30-2pm and 5:30-10pm)

4. atleast 2 years of experience in F&B line

5. team player, able to multitask, with pleasing personality

Offering:

1. nice working environment

2. training

3. company apron

4. 2 meals per day

5. tips sharing

6. career opportunity

7. 1 day and a half off day

Rosewood Hotels (Hong Kong) Limited

Job Description

Essential duties and responsibilities:

• Instigate and maintain high morale and motivation of associates through leadership and ensure that teamwork and loyalty development within the housekeeping and residence

• Participate in the preparation of the hotel’s annual goals.

• Assist in preparing the residence and housekeeping departments’ budget and Capex

• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximize profit in the department and the hotel

• Assist with managing the performance of the residences and housekeeping team, ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guests’ expectations

• Continuously strive for new thoughts and ideas to improve and strengthen the residence and housekeeping team

• Monitor contracts of the outsource vendors and quality of work

Requirements:

• Minimum 5 years’ relevant experience in a sizeable luxury hotel with at least 3 years in similar capacity

• Proven managerial abilities in people management, strategic planning and decision making

• Highly organized, result-oriented with exceptional customer service and interpersonal skills

• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

• Previous working experience in Asia-Pacific is an advantage

Private Advertiser

Job Description

About the role

Are you an experienced Hotel Operation Manager looking for an exciting new challenge? We are seeking a talented Hotel Operation Manager to join their team in the vibrant city of Bangkok, Thailand. In this full-time role, you will play a pivotal part in ensuring the smooth and efficient running of our hotel operations, contributing to the overall success of the business.

What you'll be doing

• Oversee all day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance

• Manage and lead a team of dedicated hospitality professionals, providing guidance, support, and training to ensure exceptional customer service

• Implement and monitor operational policies and procedures to maintain high standards of quality and efficiency

• Analyse performance data and identify areas for improvement, implementing strategies to enhance the guest experience

• Collaborate with other department heads to coordinate cross-functional activities and streamline operations

• Ensure compliance with all relevant industry regulations and health and safety standards

• Contribute to the development and execution of the hotel's strategic business plan

What we're looking for

• Minimum of 5 years' experience in a similar Hotel Operation Manager or Senior Supervisory role within the hospitality industry

• Proven track record of successfully leading and managing a high-performing team

• Ability to pivot quickly and take on new responsibilities

• Excellent problem-solving, decision-making, and critical thinking skills

• Strong commercial acumen and the ability to optimize operational efficiency and profitability

• Excellent communication and interpersonal skills, with the ability to effectively liaise with guests, staff, and stakeholders

• Proficient in using hotel management software and data analysis tools

• Fluency in English, both written and verbal, is essential

What we offer

• Competitive salary and performance-based bonus structure

• Comprehensive benefits package, including health insurance, retirement contributions, and paid time off

• Dynamic and supportive work environment with a focus on work-life balance

About us

We are a rapidly expanding hospitality group with a growing portfolio of unique and innovative hotel brands across Southeast Asia. Our mission is to redefine the guest experience by delivering exceptional service, world-class amenities, and a strong commitment to sustainability. Join us in this exciting journey and help shape the future of the hospitality industry.

Apply now to become our next Hotel Operation Manager.

Rat Pack LC Limited

Job Description

We’re now looking for a dynamic Assistant Manager to join Pirata Group. 

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations
• Provide training to the team to deliver the highest quality of service and sustain brand image
• Implement marketing activities to drive sales and revenue for the restaurant
• Control stocks for daily use in the restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant
• Manage and store vendors’ contracts and invoices
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback, respond accordingly, and resolve guest complaints

Requirements

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

• 50% discount at all our restaurants
• Guaranteed inc incentive scheme – the teams make our venues successful and are rewarded in line with its performance!
• Cash and credit card tips
• Medical insurance
• Referral bonus

Discover more about us: https://piratagroup.hk/

Angsana Laguna Phuket Hotels

Job Description

PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.

Job Description

Job Description

Guest Experience

·       Oversee the entire guest journey, from check-in to check-out, ensuring a consistently high standard of service.

·       Continuously seek opportunities to enhance service quality to increase occupancy, boost guest satisfaction, and encourage repeat bookings.

Staff Supervision

·       Manage key operational departments, including HR, Stock, Inventory, Purchasing, Kitchen Staff, Housekeeping, and Maintenance.

·       Ensure all staff are effectively trained, motivated, and performing to a high standard.

·       Foster a positive and productive work environment that supports team development and operational efficiency.

Budget Management

·       Develop and monitor department budgets to control costs without compromising service quality.

·       Identify areas for cost savings and operational improvements while ensuring all spending contributes to overall profitability.

Compliance & Safety

·       Ensure the hotel operates in accordance with health, safety, environmental, and industry-specific regulations.

·       Lead initiatives to improve sustainability, energy efficiency, and environmental responsibility in line with modern consumer expectations.

Operational Oversight & Detail Management

·       Maintain constant oversight of all hotel operations to ensure high standards are consistently met across all departments.

·       Pay close attention to every detail—from room cleanliness and maintenance to lobby appearance and staff presentation—to uphold the brand's quality and reputation.

Regularly inspect facilities, review procedures, and proactively identify areas for improvement or immediate action.

MUST

• Bachelor’s degree in hospitality management, Business Administration, or a related field.

• 3-5 years of proven experience in luxury hotel operations or hospitality management.

• Highly detail-oriented, with a keen eye for presentation, cleanliness, and guest touchpoints across all service areas.

• Demonstrated experience in luxury hospitality environments, with a strong sense of refined service standards and guest expectations

• Strong leadership, communication, and interpersonal skills.

• Solid understanding of budgeting, financial planning, and cost control.

• Knowledge of health, safety, and environmental compliance standards.

• Strong problem-solving skills, with the ability to remain calm under pressure and resolve guest or operational issues swiftly and discreetly

• Good command in English

Accor Asia Corporate Offices

Job Description

BOONLAPO COMPANY LIMITED

Job Description

Job description: Must be A European (preferably Italian)

Pasticceria Cova is a renowned, historic Italian pasticceria (pastry shop) and confetteria (confectionery), deeply rooted in Milanese tradition since 1817 and now part of the LVMH group. It is known for its exquisite pastries, chocolates, coffee, and sophisticated ambiance. A Pasticceria Cova Manager holds a pivotal role in upholding this legacy of excellence and delivering a premium customer experience.

Job Summary: Must be A European (preferably Italian)

The Pasticceria Cova Manager is responsible for the overall operational excellence, financial performance, and brand integrity of the Pasticceria Cova establishment. This role requires a blend of strong leadership, operational acumen, a deep appreciation for high-end patisserie and hospitality, and a commitment to maintaining the esteemed heritage of Cova. The manager will lead a team to deliver an exceptional customer experience, ensure the highest quality of products, and drive business growth while adhering to Cova's luxurious standards.

Key Responsibilities:

1. Operational Management:

• Daily Operations: Oversee all daily aspects of the pasticceria, including front-of-house (cafe, retail) and back-of-house (kitchen, production, storage) operations.

• Quality Control: Ensure all products (pastries, cakes, chocolates, coffee, savory items) meet Cova's stringent quality, presentation, and taste standards. Conduct regular checks and tastings.

• Inventory & Supply Chain: Manage inventory levels of raw materials, finished products, and packaging. Oversee ordering, receiving, and storage to minimize waste and ensure freshness. Maintain strong relationships with suppliers.

• Health & Safety: Implement and enforce strict adherence to all food safety, hygiene, and sanitation regulations (HACCP, local health codes) within the pasticceria. Ensure a clean and safe environment for both customers and staff.

• Equipment Maintenance: Oversee the proper functioning and maintenance of all kitchen equipment, display cases, coffee machines, and other operational tools. Schedule preventative maintenance and repairs.

• Store Presentation: Ensure the visual merchandising and overall ambiance of the pasticceria consistently reflect Cova's luxurious brand image, including display of products, cleanliness, and decor.

2. Team Leadership & Development:

• Recruitment & Onboarding: Recruit, interview, and onboard new team members, including pastry chefs, baristas, servers, and retail staff.

• Training & Coaching: Develop and implement comprehensive training programs for all staff on product knowledge, customer service, sales techniques, operational procedures, and brand history. Provide ongoing coaching and performance feedback.

• Scheduling & Staffing: Create and manage staff schedules to ensure optimal coverage and efficiency, while adhering to labor budgets.

• Performance Management: Conduct regular performance reviews, identify areas for improvement, and implement disciplinary actions when necessary.

• Motivation & Morale: Foster a positive, collaborative, and highly motivated work environment. Promote teamwork and a strong service culture.

• Conflict Resolution: Effectively handle employee relations issues and conflicts.

3. Customer Experience & Sales:

• Service Excellence: Champion exceptional customer service, ensuring every customer interaction is sophisticated, attentive, and memorable, aligning with Cova's reputation for luxury hospitality.

• Customer Relationship Management: Build and maintain strong relationships with regular clientele. Handle customer feedback, inquiries, and complaints promptly and professionally to ensure satisfaction.

• Sales & Revenue Growth: Drive sales through effective merchandising, promotions, and upselling techniques. Analyze sales data to identify trends and opportunities for growth.

• Event Management: Oversee and coordinate catering orders, special events, and custom cake requests, ensuring seamless execution and customer satisfaction.

4. Financial Management:

• Budgeting & Forecasting: Assist in developing annual budgets and sales forecasts.

• Cost Control: Monitor and control operational costs, including labor, food costs, and supplies, to ensure profitability. Implement cost-saving measures without compromising quality.

• Reporting & Analysis: Prepare regular financial reports, analyze sales and expense data, and identify areas for improvement or growth.

• Cash Handling: Oversee cash management, point-of-sale (POS) systems, and daily reconciliation.

5. Brand Management & Marketing:

• Brand Ambassador: Act as a brand ambassador for Pasticceria Cova, embodying its values of elegance, tradition, and quality.

• Local Marketing: Collaborate with marketing teams to implement local marketing initiatives, seasonal promotions, and events that enhance brand visibility and attract new customers.

• Market Awareness: Stay informed about local market trends, competitor activities, and customer preferences to adapt strategies as needed.

Required Skills & Qualifications: Must be A European (preferably Italian)

• Experience: Minimum of 3-5 years of proven experience in a managerial role within a high-end bakery, pastry shop, luxury F&B establishment, or hospitality environment. Experience with Italian patisserie is highly advantageous.

• Education: A degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred.

• Leadership: Strong leadership, team-building, and motivational skills with a proven ability to lead and develop a diverse team.

• Customer Service: Exceptional customer service orientation with a strong understanding of luxury client expectations.

• Communication: Excellent verbal and written communication skills in [local language] and English. Knowledge of Italian is a plus.

• Financial Acumen: Solid understanding of financial management, budgeting, inventory control, and POS systems.

• Operational Excellence: Proven ability to manage complex operations, maintain high standards of quality, and ensure efficiency.

• Problem-Solving: Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.

• Attention to Detail: Meticulous attention to detail in all aspects of product quality, store presentation, and operational procedures.

• Passion for Patisserie: A genuine passion for high-quality pastries, confectionery, and the Cova brand heritage.

• Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings, as required by the business.

Aqua & Flames Limited

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Zipcode Limited

Job Description

Dib Bangkok is seeking an experienced individual to assume the role of Publications Manager. In this role, you will work closely with Assistant Director and with a number of external individuals and organizations, ranging from text and image contributors, graphic designers and other contractors, to artists and their relevant estates, foundations, and institutions. The ideal candidate will possess excellent editorial skills, a proven track record in publication management in arts and culture organizations, knowledge and experience in multilingual collaboration, and a deep passion for contemporary art.
 

Job Responsibilities:

•       Develop and maintain the Dib house-style for all contributors and editors to follow.

•       Manage the editorial process for all public-facing texts, ensuring high standards of accuracy, quality, and consistency.

•       Collaborate with curators, educators, other staff, and external contributors through the editorial and/or translation process.

•       Coordinate with the Director to follow the production schedule for all publications and maintain timely delivery and adherence to deadlines.

•       Liaise with graphic designers, printers or technology developers, and other vendors to bring publications to the final stage. E.g. If there are proofing rounds, this position will directly communicate and work with them.

•       Edit, copyedit, and proofread content for various museum publications ensuring quality and accessibility of style.

•       Liaise with the curatorial, education, and marketing teams to gather information and insights for publications.

•       Manage image copyright clearance as necessary.

Qualifications:

•       Bachelor’s degree in Publishing, Communications, Art History, English, or a related field.

•       At least 5 years of experience in publishing, editing, or a related field, preferably in the field of arts and cultures.

•       A keen interest in the arts and museum fields.

•       Exceptional writing, editing, and proofreading skills.

•       Strong project management and organizational abilities.

•       Proficiency in publishing software and tools such as Adobe Creative Suite, Microsoft Office Suite, etc.

•       Knowledge of digital publishing platforms and content management systems is a plus.

•       Ability to work collaboratively and manage multiple projects simultaneously.

•       Attention to detail and commitment to quality.

•       Creative and resourceful thinker with excellent problem-solving skills.

•       Ability to work under pressure and meet tight deadlines.

•       Excellent interpersonal and communication skills.

KHAO SOK DISCOVERY CO.,LTD.

Job Description

Position: Assistant to Hotel Managing Director
Location: KhaoSok Discovery Groups - MORE Patong Hotel / Khaosok Boutique Camps&Hideaway
Employment Type: Full-time

Responsibilities:

• Provide administrative and operational support directly to the Managing Director.

• Assist in coordinating daily schedules, meetings, and travel arrangements.

• Prepare reports, presentations, and meeting notes.

• Liaise between the Managing Director and various departments to ensure smooth communication and workflow.

• Follow up on assigned tasks and projects to ensure deadlines are met.

• Handle confidential information with discretion.

• Support in strategic planning and execution of hotel projects or events.

• Assist in guest relations or special requests as assigned by the MD.

Qualifications:

• Male/Female, aged 35–40 years.

• Master’s degree in Business Administration, Hospitality Management, or related fields.

• Previous experience in a similar role within the hospitality industry is an advantage.

• Excellent command of English (spoken and written).

• Strong organizational, multitasking, and time management skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and email communication.

• Professional appearance and service-minded attitude.

• Ability to work under pressure and handle multiple priorities.

Benefits:

• Competitive salary based on experience.

• Annual leave and public holidays.

• Staff meals and uniform provided.

• Other benefits according to company policy.

How to Apply:
Send your CV with a recent photo to: khaosokdiscovery.hr@gmail.com
For more details, please call: 076-521857

KHAO SOK DISCOVERY CO.,LTD.

Job Description

Job Title: Hotel Manager
Location: MORE Patong Hotel, Phuket Thailand
Employment Type: Full-time

Job Summary:

Khaosok Boutique Camps is seeking a dedicated and experienced Hotel Manager to oversee daily operations, ensure guest satisfaction, and maintain high service standards. The ideal candidate will be responsible for supervising staff, coordinating activities, and ensuring a smooth and enjoyable experience for all guests.

Key Responsibilities:

Guest Experience & Customer Service

• Ensure a welcoming and exceptional guest experience from check-in to check-out.

• Handle guest inquiries, special requests, and complaints in a professional manner.

• Monitor guest feedback and implement improvements to enhance customer satisfaction.

Operations & Facility Management

• Oversee the day-to-day operations of the resort, ensuring cleanliness, safety, and efficiency.

• Ensure all accommodations and facilities are well-maintained and meet quality standards.

• Coordinate with housekeeping and maintenance teams for timely room preparation and repairs.

Team Supervision & Training

• Supervise and support resort staff, including front desk, housekeeping, and service teams.

• Provide training to staff on hospitality standards, customer service, and resort policies.

• Motivate the team to deliver outstanding service and maintain a positive work environment.

Administrative & Financial Duties

• Monitor reservations, occupancy rates, and room allocations.

• Assist in budget management, cost control, and resource allocation.

• Oversee inventory and ordering of supplies needed for daily operations.

Activity & Event Coordination

• Assist in organizing and coordinating guest activities, excursions, and special events.

• Collaborate with tour operators and local vendors to enhance guest experiences.

Requirements:

• Previous experience in hospitality, resort, or hotel management.

• Strong leadership, communication, and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple responsibilities.

• Customer-oriented mindset with excellent interpersonal skills.

• Proficiency in English (Thai language skills are a plus).

• Flexibility to work shifts, weekends, and holidays as needed.

Benefits:

• Competitive salary

• Accommodation and meals provided

• Career growth opportunities

• Staff discounts on resort activities

  
  

Benefits:

• Competitive salary

• Accommodation and meals provided

• Social security benefits (after a 3-month probation period)

• 1 day off per week

• Annual leave (after completing 1 year of service)

• 15 public holidays per year (after completing 6 months of service)

• Career growth opportunities