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Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Manager

8-Mar-2025
Blu Jaz Pte Ltd | 50537 - East Region
This job post is more than 31 days old and may no longer be valid.

Blu Jaz Pte Ltd


Job Description

Assistant restaurant managers oversee and support the operations at dining establishments to ensure profitability and an enjoyable dining experience. These professionals work in conjunction with restaurant managers.

* Opening and closing of the restaurant.

* Recruiting, induction and menoring new staff members.

* Scheduling shifts and assigning tables to waitstaff.

* Resolving customer's questions and grievances in a professional manner.

* Conducting payroll activities in an accurate and timely manner.

* Ensuring that the restaurant adheres to pertinent health and safety regulations.

* Purchasing new ingredients, kitchen utensils and equipments as stock is damaged or depleted.

* Sourcing better deals on all resources and equipments that warrant replacing or replenishing.

* Recording income, expenses and ensuring cash registers are balanced.

Resident Manager - Grande Centre Point Hotels

8-Mar-2025
LH Mall & Hotel Co., Ltd. | 52117 - Sathon, Bangkok
This job post is more than 31 days old and may no longer be valid.

LH Mall & Hotel Co., Ltd.


Job Description

Work location : GRANDE CENTRE POINT LUMPHINI

 

About the Company

Grande Centre Point Hotels

One of Thailand’s premier hotel brand offers guests a true taste of Thailand through grande hospitality and practical functionality. Its unique designs reflect the different aspects of the kingdom’s rich culture and heritage. Our “Grande Your Stay” denotes grandeur as well of commitment in terms of space luxury, functional simplicity, and dedicated services. We strive to create a lasting memory for guests who choose to stay with us.

 

About the Role

The Resident Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining efficient and effective day-to-day management of the property. As the second-in-command to the General Manager, this role focuses on operational excellence, staff performance, and profitability while upholding brand standards.

 

Responsibilities

  • Represent in all aspects in the absence of General Manager
  • Ensure the smooth operational flow of all area of the hotel
  • Staff organization and motivation of employees
  • Maximizes customer satisfaction and retention
  • Handle Customer Complaints & Customer Care Service
  • Responsibility for budget and cost centers
  • Compliance with legal requirements
  • Dealing with potential security problems and safety hazards
  • Resolving on-site issues at the hotel
  • Coordinates with HR, supports training programs
  • Apply the energy saving program and aim to Green Hotel standards

 

Education & Experience

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus).
  • A minimum of 7–10 years of progressive experience in hotel operations, including at least 2 years in a managerial or leadership role.

Knowledge

  • Expertise in budgeting, forecasting, and cost management.
  • In-depth understanding of hotel standard operating procedures.
  • Proficient in using MS Office Suite and hotel management software.
  • Skilled in preparing and analyzing operational profit & loss reports.
  • Strong understanding of human resource management and team dynamics.

Skills

  • Fluency in relevant languages to communicate effectively with diverse guests and staff.
  • Strong managerial and leadership skills.
  • Ability to think clearly and make quick decisions under pressure.
  • Excellent numeracy skills and logistical planning abilities.
  • Exceptional communication and interpersonal skills.
  • Proven ability to lead, inspire, and motivate a team to achieve goals.

Attributes

  • Smart, professional appearance with a well-groomed personality.
  • Maintains a calm, composed demeanor in high-pressure situations.
  • Balances guest satisfaction with business priorities effectively.
  • Demonstrates flexibility, a proactive “can-do” attitude, and a commitment to excellence.
  • High energy levels, patience, and a focus on delivering exceptional service.
  • Outstanding problem-solving abilities with a strategic and customer-centric approach.

Creative Director

8-Mar-2025
This is an IT support group | 50509 - Singapore
This job post is more than 31 days old and may no longer be valid.

This is an IT support group


Job Description

Job Description

• Manage a team of designers

• Support creative strategies and develop holistic integrated campaign concepts as a team

• Be part of the storytelling team who can translate creative to different types of interactive experiences, and articulate via visualization.

• Constantly benchmark against the competition to stay ahead in terms of experimenting with new ways of audience engagement

• Stay in tune with current trends & Creative capabilities while keeping up with online media communication

• Formulate creative concepts to support event pitches

• Work closely with the Event Management Team from initial concept to final execution

• Involve in strategic planning on company Brand & Marketing efforts

Division Manager

7-Mar-2025
Success Human Resource Centre Pte Ltd | 50485 - Ang Mo Kio, North-East Region
This job post is more than 31 days old and may no longer be valid.

Success Human Resource Centre Pte Ltd


Job Description

The Division Manager will play a key role in driving the division’s growth and operational excellence. This individual will be responsible for overseeing the development and execution of the division’s strategy, with a primary focus on expanding our product offerings, improving cost and quality control, enhancing our brand image, and leading efforts to increase sales of in-house & OEM products locally and internationally. The role will also involve forging and managing partnerships to help us venture into new markets, particularly overseas.

Job Responsibilities:

Product/Turnkey Solutions:

  • Lead the expansion and diversification of our product offerings for both local and international markets
  • Oversee the development and execution of turnkey solutions that meet customer requirements across various industries
  • Collaborate with cross functional teams to ensure that new products and solutions align with market demands and technological advancements
  • Implement best practices in project management, risk mitigation and regulatory compliance

Production and Cost/Quality Control:

  • Ensure that production processes are optimized for efficiency, quality, and cost-effectiveness
  • Oversee quality control initiatives, ensuring that both OEM and in-house products meet the highest industry standards

Product Integration & Sales:

  • Manage and grow the sales of products for local programs, ensuring strong market penetration and customer satisfaction
  • Develop strategies to increase market share, focusing on both product development and customer relationships
  • Build and maintain strong partnerships with suppliers and other key stakeholders to drive product innovation and market expansion

International Market Expansion:

  • Identify and establish partnerships and joint ventures to drive the division’s expansion into overseas markets
  • Lead market entry strategies for new regions, adapting our products and solutions to meet overseas market needs and regulatory requirements
  • Build relationships with international customers and partners to foster long-term business growth

Team Leadership and Development:

  • Lead and manage a diverse, cross-functional team to achieve division objectives and deliver results
  • Provide guidance, mentorship, and support to team members, ensuring high levels of engagement, performance, and professional growth
  • Conduct regular performance reviews, set individual goals, and provide constructive feedback to foster continuous improvement
  • Create a collaborative, high-performance culture that encourages continuous improvement and accountability
  • Integrate sustainable practices into product design, manufacturing, and business operations

 

Period:

  • Permanent

 

Location:

  • Ang Mo Kio

 

​Working hours:

  • Mon to Fri: 8.30am – 5.30pm 

 

Salary:

  • Up to $12,000 + VB

 

Job Requirements:

  • Minimum Degree in Engineering, Physics, Business, or a related field
  • Minimum 10 years of experience in photonics or a related high-tech industry
  • Proven leadership experience in managing multidisciplinary teams and large-scale projects
  • Excellent business acumen, negotiation, and customer relationship management skills
  • Proven track record in managing P&L and ensuring financial targets are met

 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joan@successhrc.com.sg (Reg No: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg 

Assistant Manager x 3

7-Mar-2025
ALWAYSHIRED PTE. LTD. | 50480 - Central Region
This job post is more than 31 days old and may no longer be valid.

ALWAYSHIRED PTE. LTD.


Job Description

Benefits:

  • Salary Up to $3,500
  • Global MNC
  • Good Career Opportunity for Progression
  • Good Bonuses + Other Good Benefits + OT Payable if required

 

Job Scope:

  • Supervise daily restaurant operations and team members.
  • Manage manpower scheduling and training.
  • Manage inventory and ensure stock levels are maintained.
  • Ensure compliance with safety and cleanliness standards.

 

Requirements:

  • Experience in manpower scheduling
  • Strong leadership skills 

 

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

 

AlwaysHired Pte Ltd 

EA Licence: 24C2293

EA Personnel Reg No: R25127856

Hotel/ House Manager (Base: SG, Private Property)

7-Mar-2025
Private Advertiser | 50482 - Central Region
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

This position plays a pivotal role in coordinating a team of specialists (colleagues and external vendors) to provide best-in-class service standards to a group of ultra-high-networth individuals.

 

Housekeeping

  • Train and develop the Housekeeping team in proper procedures and appropriate performance of duties to ensure smooth running of the residences
  • Writing and reviewing of household manuals / SOPs for owner’s approval and monitor the committed and effective implementation by all team members
  • Sourcing, recruiting and selecting of suitable housekeeping team;
  • Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
  • Frequently interact with owners to maintain direct communication and compliance with their needs

 

Culinary/ Meal-Planning

  • Train and develop the Culinary team in proper procedures and appropriate performance of duties
  • Reviewing of menus or recipes for owner’s approval
  • Sourcing, recruiting and selecting of suitable culinary team
  • Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
  • Frequently interact with owners to maintain direct communication and compliance with their needs

 

Vendor Management

  • Scheduling and monitoring of routine maintenance works/ inspections from landscapers, cleaning services etc

 

Events/ Activities Planning & Execution

  • Responsible for coordination for external services to ensure planned events/ activities are executed according to plans. This includes appropriate setting up of house decoration & ambience such as floral arrangements; door gifts and wines (as and when required)

 

Job Requirements:

  • Minimum 8 years’ experience
  • Vendor and project management skills
  • Pleasant personality with excellent interpersonal skills and a strong team player
  • Experience in delivery of a discreet, confidential and unobtrusive service yet maintaining the fine etiquettes to represent the household
  • Ability to anticipate others’ wishes and adapt accordingly
  • An eye for detail with keen interest in antiques, fine wine and flower arrangement
  • Self-demand for high standard
  • Prior experience working in 5* Hotels will be an advantage

 

Other Information:

  • Permanent position
  • Competitive Salary

Executive / Assistant Manager, Corporate Development

7-Mar-2025
Sentosa Development Corporation & Subsidiaries | 50490 - Central Region
This job post is more than 31 days old and may no longer be valid.

Sentosa Development Corporation & Subsidiaries


Job Description

Overall Job Purpose:

 

To undertake the following duties:

  1. Plan and facilitate Enterprise Risk Management and Business Continuity Management processes and workstreams; 
  2. Undertake review, research and analysis of Island Admission policies and initiatives
  3. Other assigned tasks from the Division that may be undertaken from time to time. 

 

Enterprise Risk Management

  • Facilitate the annual Risk Assessment Exercise to identify new and emergent enterprise risks and undertake risk assessment and scoring 
  • Engage stakeholders to track and review their existing Risk Treatment Plans and assess their alignment to our corporate priorities and progress in implementation 
  • Work with Internal Audit to monitor the progress and ensure the effectiveness of the Risk Treatment Plans 
  • Engage stakeholders to collate any new risks and refresh the Tier 1 risks and their risk scores
  • Prepare papers, presentation and reports to seek approvals from Senior Management, Audit Commitment and the Board
  • Coordinate with stakeholders to review and update the BCM sections in the Crisis Management Manual

Policy Review and Analysis:

  • Undertake periodic reviews of the Island Admission (IA) policies to meet SDC’s strategic objectives 
  • Undertake research and analysis to evaluate the success and effectiveness of various IA initiatives 
  • Prepare papers and reports to seek the necessary approvals for any tactical or strategic IA initiatives and coordinate the smooth implementation 
  • Maintain and update the IA Policy Manual 
  • Provide policy advisory and guidance to stakeholders, including facilitating inter-divisional discussions to review any IA related processes 

 

Job Requirements

 

  • Tertiary qualifications in Business Administration, Finance, Marketing, Communications, Property Estate Management or similar with 3 years of work experience. Applicants with less experience may also be considered.
  • Excellent analytical, writing and project management skills 
  • Knowledge of Enterprise Risk Management / Business Continuity Management and involved in ERM/BCM work 
  • Demonstrate good organizational and interpersonal skills and work well with internal and external stakeholders to manage project timeline
  • Well-versed in advanced functions in Microsoft Word, Excel and PowerPoint
  • A team player who can work independently and has strong sense of drive, responsibility and commitment  

 

We regret only shortlisted candidates will be notified.

Hotel Manager

7-Mar-2025
Sotogrande Hotel and Resort Group | 50452 - Davao del Sur, Davao
This job post is more than 31 days old and may no longer be valid.

Sotogrande Hotel and Resort Group


Job Description

About the role

Join Sotogrande Davao Hotel as Hotel Manager. In this key role, you will be responsible for overseeing all aspects of hotel operations to ensure a seamless and exceptional guest experience. This is a full-time position based in Davao del Sur Davao.

What you'll be doing

  • Lead and manage all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to maintain high service standards
  • Oversee the hotel's budgeting, forecasting, and financial reporting to drive profitability
  • Develop and implement strategic plans to improve operational efficiency and guest satisfaction
  • Ensure compliance with all relevant laws, regulations, and brand standards
  • Foster a positive and collaborative team culture to motivate and develop staff
  • Actively participate in community engagement and public relations activities
  • Monitor and respond to guest feedback to identify areas for improvement

What we're looking for

  • Minimum 5 years of experience as a Hotel Manager or in a similar senior hospitality management role
  • Proven track record of driving profitability and operational excellence in a hotel environment
  • Excellent leadership, communication, and interpersonal skills to effectively manage a diverse team
  • Strong problem-solving and decision-making abilities to address challenges and seize opportunities
  • Profound understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
  • Familiarity with industry regulations, brand standards, and best practices
  • Bachelor's degree in Hospitality Management or a related field

 

Service Staff / Assistant Manager [Japanese Speaking]

7-Mar-2025
Good Job Creations (Singapore) Pte Ltd | 50489 - East Region
This job post is more than 31 days old and may no longer be valid.

Good Job Creations (Singapore) Pte Ltd


Job Description

[Job ID: 947513]

Responsibilities

  • Customer service (80% local, 20% Japanese)
  • Cooking & assisting the kitchen
  • Management support
Requirements:

*Non-experience candidates are welcome to apply
  • Have good communication skills and a hospitality mind
  • Working experience in F&B
  • Proficient in Japanese to liaise with Japanese customers and chefs
If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Resort Manager

7-Mar-2025
BRICKS REVOLUTION COMPANY LIMITED | 52118 - Hua Hin, Prachuap Khiri Khan
This job post is more than 31 days old and may no longer be valid.

BRICKS REVOLUTION COMPANY LIMITED


Job Description

Job Title: Resort Manager

📍 Location: Hua Hin, Thailand (Candidates must be based in Hua Hin or willing to relocate)
📌 Employment Type: Full-time

Salary: THB 60,000 - THB 70,000

About Us:

Aviyana Hua Hin is a five-star beachfront resort specializing in long stays, corporate gatherings, and destination weddings. With 115 rooms, multiple restaurants, and exceptional hospitality, we offer a modern and immersive experience for both leisure and business travelers.

Job Summary:

We are seeking an experienced and dynamic Resort Manager to oversee the daily operations of Aviyana Hua Hin. This role requires a strong leader who can seamlessly manage banqueting, corporate events, weddings, and individual (FIT) guest experiences. The ideal candidate will be passionate about hospitality, have exceptional organizational skills, and be able to lead a team in delivering outstanding service.

Key Responsibilities:

- Resort Operations & Guest Experience
- Oversee all aspects of resort operations, ensuring high service standards across accommodations, dining, and guest experiences.
- Maintain a strong presence throughout the property, engaging with guests and ensuring seamless service.
- Lead the team to deliver personalized hospitality for individual travelers (FIT guests), ensuring a luxury experience.
- Monitor guest feedback and implement improvements to enhance satisfaction.

Event & Banqueting Management
- Oversee the planning and execution of corporate events, conferences, and large-scale banquets.
- Work closely with the sales and events teams to ensure seamless coordination for weddings and MICE (Meetings, Incentives, Conferences, and Exhibitions).
- Ensure event setups, catering, and guest experiences meet Aviyana’s five-star standards.

Team Leadership & Development
- Lead and mentor department heads and staff, fostering a culture of excellence and teamwork.
- Conduct regular staff training to enhance service quality and operational efficiency.
- Maintain strong communication between departments, ensuring smooth collaboration across all functions.

Financial & Revenue Management
- Work with the finance and sales teams to manage budgets, control costs, and drive revenue growth.
- Ensure optimal room occupancy, food & beverage revenue, and event profitability.
- Identify new business opportunities to enhance the resort’s market position.

Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 2 years of experience in a senior hotel/resort management role, preferably in a luxury property.
- Strong background in banqueting, corporate events, and wedding management.
- Proven leadership skills with the ability to manage diverse teams and multitask efficiently.
- Excellent communication and interpersonal skills.
- Strong financial acumen with experience in budgeting and revenue management.
Fluency in English and Thai is required.

Hotel Manager (Pattaya) - Salary up to 100K! (Ref. 55233)

6-Mar-2025
PASONA RECRUITMENT (THAILAND) CO., LTD. | 52115 - Bang Lamung, Chon Buri
This job post is more than 31 days old and may no longer be valid.

PASONA RECRUITMENT (THAILAND) CO., LTD.


Job Description

Basic Information

  • Business Industry: Hotel
  • Salary: Up to 100K
  • Office Location: Bang Lamung District, Chonburi (Pattaya)
  • Working Hour: 6 days/week 

Benefits 

  • มีห้องพักให้
  • Group insurance
  • Uniform
  • Free 2-3 meals/day
  • Laundry expense in hotel (ค่าซักผ้าในโรงแรม)
  • Social security
  • Salary Increase (Yearly)
  • Service Charge 
  • Bonus (Based on company performance)
  • Discount of hotel, food and beverage cost (ส่วนลดค่าห้องพัก อาหาร และเครื่องดื่ม)

 

Job Description

  • Overseeing the day-to-day operations. 
  • Maintaining P&L cost and expenses within budget. 
  • Ensuring employees work productively and develop professionally. 
  • Recruitment and training of new employees with help from the HR department. 
  • Evaluating and improving operations and financial performance. 
  • Directing and executing the employee assessment process. 
  • Preparing the regular reports for upper management. 
  • Reporting regularly to upper management. 
  • Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to 
    competitors). 
  • Ensuring staff follow health and safety regulations.

 

Requirement

  • 3 years of experiences as Hotel Manager/Operation Manager/ Executive Assistant Manager/Residence Manager 
  • Experience in Manage hotel property or Front + Housekeeping 
  • Background in general manager would be advantaged

Family Manager

6-Mar-2025
SHENGTANG UNITED PTE. LTD. | 50440 - Central Region
This job post is more than 31 days old and may no longer be valid.

SHENGTANG UNITED PTE. LTD.


Job Description

Job Summary

The Family Manager is responsible for overseeing and coordinating all aspects of household management, ensuring smooth day-to-day activities, supervising household staff, and maintaining the highest standards of organization and service. This role requires strong leadership, attention to detail, and the ability to handle multiple responsibilities efficiently.

Key Responsibilities

Ensure the home is well-maintained and secure.

Oversee home organization, cleanliness, and inventory of household supplies.

Manage home improvement projects and coordinate with service providers.

Train and supervise household staff (e.g., housekeepers, chefs, drivers, security personnel, nannies).

Create staff schedules and assign responsibilities to ensure efficiency.

Monitor performance and provide feedback or training as needed.

Manage family members’ schedules, including appointments, school activities, and travel plans.

Plan and coordinate family events, vacations, and celebrations.

Handle personal errands for family members.

Manage payments for utilities, services, and household staff salaries.

Track and report expenses to family members.

Plan and book travel arrangements for the family.

Arrange transportation, including car services and flights.

Coordinate with schools, medical professionals, and other institutions as needed.

Requirements:

Bachelor’s degree in hospitality, business Administration, or a related field (preferred).

Minimum 5+ years of experience in private household management, estate management, or luxury hospitality.

Experience managing household staff and working in high-net-worth families.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Problem-solving and decision-making capabilities.

Assistant Manager, Butler Service

6-Mar-2025
Marina Bay Sands Pte Ltd | 50415 - Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

Operational Related

  • Conduct daily briefing to ensure important information and updates are shared among team members
  • Manage guest requests and ensures tasks are properly carried out
  • Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
  • Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
  • Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
  • Handle meet and greet of VIPs
  • Audit Butlers' Suite Orientation and Turndown services to ensure established standards are met
  • Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals
  • Manage the operations of the Butler Command Centre
  • Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department

    Departmental Related
  • Communicate to Team Members departmental updates, issues and guest-related matters
  • Establish assess, conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
  • Responsible for motivating, disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
  • Supervise, train, schedule, mentor and evaluate Team Members
  • Recommend appointments, promotions and development of all Team Members
  • Respond to guest comments, requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
  • Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
  • Be conversant with all facets of the operation including fire safety and emergency related procedures
  • Disseminate and clarify understanding of all new promotional packages, rate plans and product information associated with these programs.
  • Maintain close liaison with all other Departments so as to have a good understanding of other Departments' operational flow, thus ensuring seamless guest services throughout the hotel.
  • Works and maintains close liaison with all the respective Section Heads within Front Office Department, ensuring smooth operational flow within the department as in accordance to company standards.
  • Attend scheduled departmental meetings as required.
  • Contribute ideas to improving the operations of the department. Update the Managers on any operational issues for the betterment of the department.
  • Attend training sessions as and when scheduled
  • Be familiar with the local community and famous events in town.
  • Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
  • Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
  • Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
  • Participates in Team Members' performance evaluation and makes fair recommendations on confirmation or promotion.
  • Perform any other duties and responsibilities as and when assigned by the Manager.


    Job Requirements

    Education & Certification
  • Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred

    Experience
  • Minimum 1 year experience in the same capacity

    Other Prerequisites
  • Able to communicate effectively with both English
  • Excellent guest relations and communication skills
  • Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits
  • Proficient in the use of Property Management System
  • Candidates must have a good command of spoken and written English
  • Pays attention to details and have strong customer service skills
  • Mature, meticulous, resourceful, organized and able to work independently
  • A team player and takes initiative to assist other Team Members when required
  • Have impeccable follow-through; and "Can Do" attitude and mindset
  • Be willing to work any day and any shift
  • Well groomed and professional disposition

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Loss Prevention Manager

6-Mar-2025
Ovolo Hotels | 50355 - Indonesia
This job post is more than 31 days old and may no longer be valid.

Ovolo Hotels


Job Description

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

 What you'll get... 

  • Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with. 
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you 
  • Receive Hotel benefits in rooms and our fabulous F&B outlets 
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes 
  • Develop relationships and make a difference to other people’s lives through our Community Programme 
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent 

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning… 

The Gig 

  • Audits and investigates sources of known losses. Monitors inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity. Conducts periodic inspections of stores and facilities to ensure surveillance and security equipment is functioning properly.
  • and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
  • Establishing and enforcing security protocols to prevent crime on company property, including hiring security guards and monitoring employee behavior
  • To implement and administer security, loss control, key control, fire safety and safety procedures.
  • Complete Regular Site patrols and logs 
  • Ensuring that security personnel are trained in all relevant areas of their jobs, including fire safety and emergency response protocols
  • Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Conduct regular walk through rounds for observing the entire hotel

About You

  • Previous experience in a similar role, ideally within a  hotel or similar environment  
  • Ability to thrive under pressure 
  • Excellent communication and interpersonal skills 
  • Proven organizational & time management skills 
  • Able to English literate, both written and oral 
  • An Indonesia citizen currently residing in Bali. 

BUTTON for this sought-after role! And  Check out www.ovolohotels.com  today with what drives you and why you are a shiny happy person.  

Director for Butler Services

6-Mar-2025
Newport World Resorts | 50391 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Newport World Resorts


Job Description

JOB SUMMARY

The Director for Butler Services is responsible for overseeing and elevating the Butler Service across the property. Leading an elite team of Butlers dedicated to delivering bespoke , world class experiences for VIP’s High Rollers and guests. This role is at the forefront of curating unforgettable moments for the resort’s most discerning guests that there is always something to discover in NWR. They also ensure that every aspect of the Butler Service operation has a seamless blend of discretion, sophistication and excellence. Innovating service delivery, anticipating guest needs and beyond while setting new benchmarks for luxury hospitality.

 

RESPONSIBILITIES

Guest Services & Relationship Management:

  • Ensures exceptional guest service by setting service standards for guests and members, including décor and housekeeping.
  • Empowers staff to deliver responsive guest service, addressing complaints and working to resolve issues.
  • Builds and maintains positive relationships with hotel members and ensures adherence to hotel rules and regulations.

Operations & Maintenance Management:

  • Oversees preventive maintenance programs and manages physical product standards, including scheduling deep-cleaning activities.
  • Ensures the safety and security of hotel facilities by addressing hazards and implementing key control procedures.
  • Protects the hotel’s interests during capital projects and ensures maintenance staff involvement in ongoing programs.
  • Monitors and maintains the overall operation of the hotel, ensuring compliance with safety, security, and quality standards.

Revenue & Marketing Strategy: 

  • Develops and implements marketing and sales plans to maximize REVPAR and Market Share.
  • Analyzes competitor success and markets directly against them in key demand segments.
  • Ensures hotel standards contribute to a consistent and exceptional guest experience.
  • Oversees the development of added-value customer service programs to enhance guest satisfaction.

Financial Oversight & Budget Management:

  • Accurately forecasts revenues and expenses, anticipating cost challenges to maximize revenue.
  • Analyzes financial and operational data regularly to adjust business plans, labor needs, and operating costs.
  • Allocates funds across departments and approves expenditures within budgetary guidelines.
  • Prepares budgets, marketing strategies, and sets targets to achieve financial goals.
  • Recommends capital expenditures to enhance efficiency and services, ensuring spending aligns with financial objectives.

Human Resources & Staff Development:

  • Manages recruitment, selection, orientation, and training for a qualified workforce.
  • Conducts performance appraisals and monitors staff performance in alignment with hotel objectives.
  • Ensures training and development plans are met for staff across departments.
  • Promotes employee engagement, encouraging high levels of service through rewards and recognition programs.
  • Ensures all staff comply with hotel policies, procedures, and financial control systems.

Leadership & Coordination:

  • Leads hotel operations to achieve financial targets, ensuring alignment across departments with overall objectives.
  • Collaborates regularly with department heads to provide direction, strategize, and coordinate efforts.
  • Represents the hotel in regulatory reviews and external communications, ensuring compliance with policies and standards.
  • Enforces discipline and upholds behavioral standards, maintaining fairness and consistency in staff management.
  • Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions to foster growth.
  • Identifies training needs and recommends development opportunities, organizing and evaluating the effectiveness of on-the-job training programs.
  • Recommends and supports recruitment efforts in collaboration with HR, ensuring the onboarding of qualified housekeeping staff, including supervisors and room attendants.
  • Manages agency staff contracts, ensuring adherence to work standards.
  • Approves the department's functional manual and sets departmental goals and KPIs aligned with the hotel's vision.
  • Maintains accurate records of inventory, staff schedules, and compliance certifications to support operational efficiency.

 

QUALIFICATIONS

  • College graduate of any four (4) year degree
  • At least two to three (2-3) years of experience in the same capacity
  • At least three to five (3-5) years of work experience as a Senior Butler
  • Pre-opening experience is an advantage
  • Demonstrates outstanding customer service skills with the ability to effectively communicate both verbally and in writing. Proficiency in additional languages such as Chinese or Korean is a plus.
  • Exhibits a polished, professional demeanor with strong organizational skills, ensuring attention to detail and efficient task management.
  • Maintains a pleasing personality, strong work ethic, and a positive attitude, even during challenging or long hours.
  • Computer literate with the ability to use relevant software and tools to perform duties effectively.
  • Leads by example, motivating the team through a collaborative and inclusive approach. Strong team player with excellent interpersonal skills to build rapport and foster a positive work environment.
  • Capable of maintaining a professional aura when interacting with high-profile external guests, ensuring top-tier service and discretion.

Assistant Cruise Director

6-Mar-2025
Royal caribbean international | 50362 - Philippines
This job post is more than 31 days old and may no longer be valid.

Royal caribbean international


Job Description

Assistant Cruise Director

The Assistant Cruise Director is responsible to assist the Cruise Director with the overall guest activities onboard.  This position will also perform artist for guests onboard.  Performs at guest events, such as "White Night" and other shows or events as deemed necessary and assigned by the Cruise Director.  Socializes with the guests at ideal times, cocktail hours and other functions. Works closely with the Onboard Revenue Manager to enhance the onboard revenue and communication strategies.

Vice President of Commercial Operations - Singapore - NTU (Nanyang Technology

6-Mar-2025
PSA INTERNATIONAL PTE LTD | 50382 - Singapore
This job post is more than 31 days old and may no longer be valid.

PSA INTERNATIONAL PTE LTD


Job Description

Vice President of Commercial Operations - Singapore - NTU (Nanyang Technology University- Main Office-HR)

2 days ago

Job title: General Manager, Hospitality
Description

We are seeking an experienced and dynamic General Manager to lead our hospitality unit. The ideal candidate will have a proven track record in managing hospitality assets, enhancing customer experiences, and driving profitability.

Responsibilities
  1. Strategic Planning and Execution: Develop and implement strategies to enhance the university's hospitality offerings, aligning them with the university's reputation, offerings, and broader objectives.
  2. Asset Management: Oversee the maintenance, upgrade, and efficient utilization of hospitality assets, ensuring consistent quality and profitability.
  3. Infrastructure Development: Lead in and oversee the planning, design, construction, and refurbishment of hospitality assets, including the Nanyang Executive Centre, Campus Clubhouse, and Halal Dining Hall.
  4. Stakeholder Engagement: Develop and leverage on strategic alliances to enhance the university's hospitality offerings.
  5. Quality Assurance and Compliance: Define, implement, and maintain quality assurance protocols, ensuring all operations adhere to university policies and external regulations.
  6. Financial Management: Develop and lead the strategic financial plan for the hospitality unit, ensuring that it becomes and remains self-financing.
Qualifications
  1. A Bachelor's/Master's Degree in Hospitality Management, Business Administration, or related field.
  2. Minimum 15 years in the hospitality industry with at least 6 years in a leadership or managerial role, preferably within a university or large-scale event environment and overseeing a major refurbishment project.
  3. Proven track record of managing hospitality assets, enhancing customer experiences, and driving profitability.
  4. Extensive experience in fostering and sustaining collaborations with diverse internal and external stakeholders.
  5. Excellent communication and negotiation skills.
  6. Proficiency in using hospitality management software and tools.
#J-18808-Ljbffr

Service Manager

6-Mar-2025
WILD CHEESE PTE. LTD. | 50403 - Singapore
This job post is more than 31 days old and may no longer be valid.

WILD CHEESE PTE. LTD.


Job Description

We are looking for an experienced food service manager to join our team. The food service manager’s responsibilities will include ensuring that all meals are properly portioned and presented and resolving customer complaints. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.

To be successful as a food service manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional food service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.

Food Service Manager Responsibilities:
  • Recruiting, training, and managing food service employees.
  • Scheduling employee work hours to ensure that all shifts are adequately covered.
  • Completing payroll and maintaining employment records.
  • Ensuring that customers are served quality food in a timely manner.
  • Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
  • Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
  • Accurately tallying all cash and charge slips.
  • Reviewing sales records to determine which menu items are most profitable.
  • Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
  • Switching off all lights and enabling the alarm system at the close of business.
Food Service Manager Requirements:
  • Proven experience working in the food service industry.
  • Sound knowledge of labor laws as well as food health and safety regulations.
  • Excellent organizational and problem-solving skills.
  • Outstanding leadership and management skills.
  • Exceptional communication and customer service skills.
  • Attention to detail.
  • The ability to stand for extended periods.

Property Manager Assistant

6-Mar-2025
Bed and Breakfast Extra Indonesia | 50385 - West Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

Bed and Breakfast Extra Indonesia


Job Description

Job Title: Property Manager Assistant - Internship

Company: BNBExtra

Location: Hybrid (West Jakarta)

Hours: 8 Hours.

Language: C1 English Proficiency or Better.

 

Position Summary:

BNBExtra is seeking an organized and motivated Property Manager Assistant to support our Property Manager in the daily operations of our properties. This internship offers hands-on experience in the property and hospitality industry, perfect for those eager to learn and gain practical skills.

 

Key Responsibilities:

  • Support the Property Manager in maintaining properties to our brand’s high standards, including regular inspections, coordination of cleaning services, and scheduling of necessary maintenance.
  • Assist with guest communications, handling inquiries, and helping to ensure a smooth check-in and check-out process.
  • Collaborate with external vendors and service providers for property upkeep, repairs, and restocking of essential supplies.
  • Track and manage inventory for guest amenities, cleaning supplies, and furnishings; assist with ordering and delivery coordination as needed.
  • Help manage booking systems by updating availability calendars and responding to inquiries on booking platforms (e.g., Airbnb, Booking.com, Tiket.com, Agoda) to maximize occupancy.
  • Document property conditions and assist in tracking guest satisfaction to help identify areas for improvement.
  • Provide on-site support to troubleshoot guest or property issues promptly and effectively as they arise.

 

Qualifications:

  • Currently enrolled in or recently graduated from a program in Hospitality, Property Management, Real Estate, Business, or a related field.
  • Strong organizational skills with the ability to prioritize tasks, handle multiple responsibilities, and work with minimal supervision.
  • Detail-oriented with a keen eye for quality to ensure properties meet luxury standards and guest expectations.
  • Good English comprehension and speaking skills (C1 or Better).
  • Enthusiastic about hospitality, with a commitment to delivering exceptional guest experiences.
  • Quick to assess and address guest needs or property issues.
  • Comfortable using property management or booking platforms (e.g., Airbnb, Booking.com).
  • Self-motivated, able to manage deadlines, and adaptable to changes in a fast-paced environment.
  • Living in Tanjung Duren, Tomang, and it's surroundings are a major bonus.

 

Benefits:

  • Gain practical, hands-on experience in the property and hospitality industry.
  • Enjoy flexible hours.
  • Receive mentorship from experienced professionals and expand your network within the hospitality industry.
  • Certificate of internship signed by our headquarters in London, providing both prestige and a valuable addition to your professional portfolio, ensuring a quality experience.
  • Potential for a paid position in the future based on performance and business needs.

 

How to Apply:

If you're passionate about this role, we’d love to hear from you. Please apply directly through our this job listing.

 

BNBExtra is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Assistant Manager, Premium Services

5-Mar-2025
Marina Bay Sands Pte Ltd | 50333 - Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities


Operational Related

  • Be conversant with all areas of the Premium Services operations.
  • Oversee close coordination, with various stakeholders, to ensure that Premium Services operations are carried out smoothly and productively.
  • Oversee the day-to-day operations within the team; identifying key VIPs for the day and ensure all arrangements have been made and arrival / stay / departure arrangements are seamless.
  • Handles unexpected emergency situations / guest challenge, with professionalism and efficiency, ensuring timely resolution and guest satisfaction.
  • Ensure that quarterly Audits for Meet & Greets and Suite Orientations are done for all Team Members (TM), ensuring that established standards are adhered and refreshed.
  • Monitoring Hotel Survey scores / Tripadvisor comments to implement strategies for improvement.
  • Identifies areas for service elevation and guest experience enhancements.
  • Responsible for ensuring fair scheduling and sufficient coverage across TM's shift.
  • Oversee the training aspect of the TMs and mentor Supervisors, setting and maintaining high standards of interaction and guest experience.
  • Conducts and manage performance appraisal.
  • Conflict resolution amongst TMs, coaching and counseling provisioned in a timely manner.




Job Requirements

Education & Certification

  • Degree in Hospitality, Business or related field preferred


Experience

  • Minimum 2-year experience in the same capacity or a 2-year experience in a Supervisory role of a related field
  • Proficient with OPERA, and all relevant property management systems


Other Prerequisites

  • Excellent communication and interpersonal skills
  • Fluent in English and Mandarin as this role will be required to liaise with English and Mandarin speaking guests
  • Able to communicate in Mandarin as the role
  • Strong problem-solving abilities and a guest-focused mindset
  • Ability to handle high-pressure situations with professionalism and patience
  • Proficient in MS Word, Excel and Power point applications
  • Good command of spoken and written English and Mandarin, additional language is an advantage
  • High attention to detail, impeccable follow-through and embodies an optimistic mindset
  • Able to work on rotating shifts, weekends and public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Club Manager

5-Mar-2025
Orchard Hotel Singapore | 50348 - Central Region
This job post is more than 31 days old and may no longer be valid.

Orchard Hotel Singapore


Job Description

Assistant Club Manager

 

Reporting to the Front Office Manager, the incumbent shall be responsible to:  -

  • Handle guest check-in and check-out at the Club Lounge;
  • Oversee smooth and efficient operations of the Club Lounge;
  • Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage served in the Club Lounge;
  • Manage and improve guest reviews score;
  • Manage and guide the Club team to maintain service standards; and
  • Manage the control costs to ensure profitability and procedure standards.

 

Requirements

  • At least 2 years’ of working experience in a similar capacity in the hospitality industry
  • Diploma in Hotel Management or equivalent.
  • Good organizational skills, ability to prioritize workload and handle pressure.
  • Good leadership with strong interpersonal and communication skills.
  • Knowledge of Opera/HOTSOS System would be added advantage.

Tea House Manager

5-Mar-2025
Golden Bay Fresh Landholdings, Inc. | 50319 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Golden Bay Fresh Landholdings, Inc.


Job Description

Job description

Duties and Responsibilities:

· Creates and implements sales strategies and profit plans that align with budgetary objectives.

· Ensures that stores consistently maintain the highest level of customer service.

· Maintains and effectively uses financial reporting tools on a daily, weekly, quarterly, and annual basis.

· Manages all cash handling operations, and is proficient in performing all Point-of-Sale duties and both front and back-of-house tasks, including opening and closing procedures.

· Ensures that all expenses remain within budget while identifying opportunities to reduce operational costs.

· Checks delivered supplies, verifies that the correct items and quantities have been received, takes inventory of existing supplies, and places orders for new stock as necessary.

· Addresses customer complaints about food quality and service, and developing strategies to retain and attract customers.

· Proposes new menu items tailored to customer preferences and feedback.

· Ensures adherence to all company drink recipes and procedures, maintaining the highest quality and consistent product standards, while ensuring compliance with food safety regulations.

· Generates reports and presents information to senior management.

· Identifies staffing needs, conducting interviews, and selecting qualified candidates.

· Develops comprehensive training programs to ensure staff members understand their roles and responsibilities, as well as company policies and procedures.

· Provides ongoing support and mentorship to staff, monitoring their performance, and addressing any issues that arise.

· Ensures a motivated and efficient team through regular feedback, evaluations, and professional development opportunities.

Experience and Skills:

· Proven track record of working in a food and beverage establishment, such as a restaurant, café, or tea house, demonstrating a thorough understanding of operations.

· Prior experience in a managerial or supervisory role, showcasing skills in leading and motivating a team, managing staff schedules, and handling customer complaints.

· Experience in managing budgets, controlling costs, and maximizing profitability through effective financial management.

· Ability to adapt to changing situations and handle unexpected challenges with ease.

· Strong problem-solving skills and the ability to make quick, effective decisions under pressure.

· Excellent communication skills to interact with staff, customers, and suppliers effectively.

Education:

  • Bachelor's degree in hospitality management, business administration, or a related field is preferred. Relevant certifications or diplomas in hospitality or food and beverage management can also be beneficial.

Job Type: Full-time

Pay: Php30,000.00 - Php45,000.00 per month

Schedule:

 

  • Flextime

 

Supplemental Pay:

 

  • 13th month salary

 

Work Location: In person

Manager

4-Mar-2025
Lovely Kahael's Pawnshop INc. | 50242 - Olongapo City, Zambales
This job post is more than 31 days old and may no longer be valid.

Lovely Kahael's Pawnshop INc.


Job Description

  • Overseeing daily hotel operations, ensuring smooth workflow across departments;
  • Ensuring the hotel meets quality and service standards;
  • Managing front desk, housekeeping and maintenance teams;
  • Assigning duties and setting work schedules;
  • Addressing staff concerns and ensuring a positive work environment;
  • Ensuring excellent customer service and handling guest complaints;
  • Implementing strategies to improve guest satisfaction and loyalty;
  • Managing online reviews and guest feedback;
  • Developing and managing budgets, controlling costs, and maximizing profitability;
  • Monitoring revenue, expenses, and financial reports;
  • Setting room rates and overseeing pricing strategies;
  • Promoting the hotel through marketing campaigns and partnerships;
  • Working with travel agencies, corporate clients, and online travel platforms;
  • Organizing events and promotions to boost occupancy;
  • Ensuring compliance with health, safety, and legal regulations;
  • Managing security measures and emergency protocols;
  • Maintaining high cleanliness and sanitation standards;
  • Overseeing the upkeep of hotel facilities, including rooms, common areas, and amenities;
  • Coordinating with maintenance staff to address repairs and upgrades;
  • Building relationships with suppliers, vendors, and local businesses;
  • Collaborating with tourism boards and hospitality networks.

House Manager

4-Mar-2025
Cadmus Resources | 50267 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Cadmus Resources


Job Description

• Regional Exposure 
• Annual Bonus
• Competitive Salary and Benefits
 

Roles & Responsibilities:

Overseeing and coordinating domestic staff, including maids, gardeners, and vendors.

• Managing daily household tasks, schedules, and routines to ensure a well-organized and efficient home. 

• Managing household repairs, renovations, and maintenance schedules.

• Offer attentive service to homeowners and guests, including travel arrangements, errands, and special requests.

• Assisting in organizing and hosting events, including managing guest lists, catering, and entertainment.

• Maintaining the strict confidentiality and privacy of the household and its occupants

• Ensure prompt responses to messages or calls and provide timely updates on assigned responsibilities.
 

Requirements:

• Diploma or degree in Hotel Management or equivalent.

• A minimum of 5 years of experience in hotel management or equivalent

• Candidates with cabin crew or hotel butler backgrounds will be considered

• Experience working at VIP’s residence has an advantage

• English speaking requires communicating with people of different nationality 

• Efficient, discrete, flexible, self-motivated, organized, proactive, and a good communicator. 

• Efficient, discreet, flexible, self-motivated, organized, proactive, and an excellent communicator capable of  remaining calm under pressure and managing any unforeseen situation.

• Willingness to work flexible hours or even on weekends

• Willing to travel overseas

• Meticulous attention to detail and strong organizational abilities

To apply, please submit your detailed CV with the following details for faster processing:
• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.
EA Reg Number: R21102916
EA License Number: 05C3447
 

Customer Relationship Manager, Online Gaming

4-Mar-2025
Solaire Resort & Casino | 50251 - Paranaque City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Solaire Resort & Casino


Job Description

SOLAIRE RESORT ENTERTAINMENT CITY

POSITION SUMMARY

The Customer Relationship Manager (CRM) for Online Gaming is responsible for developing and maintaining strong relationships with high-value players to enhance loyalty, engagement, and lifetime value. This role ensures a seamless and personalized gaming experience for VIP customers by overseeing player support strategies, engagement initiatives, and service delivery. The CRM supervises the VIP Support Executive Representatives, providing guidance, performance monitoring, and coaching to maintain top-tier customer service standards. They analyze player behavior, feedback, and service metrics to develop tailored retention strategies, promotional offers, and proactive solutions to player concerns. Additionally, the CRM collaborates with key departments to optimize VIP service offerings, ensure compliance with gaming regulations, and drive continuous improvements in customer experience.

 

JOB RESPONSIBILITIES

  • Supervise and mentor Exec VIP Support Reps to ensure high-quality service delivery and achievement of KPIs.
  • Monitor VIP players’ activity, preferences, and feedback to proactively address their needs. Foster a customer-first culture, ensuring VIP players receive white-glove treatment.
  • Oversee and handle escalated VIP customer inquiries and complaints, ensuring swift and satisfactory resolutions.
  • Provide regular reports on VIP player trends, service performance, and areas for improvement. Proactively address player concerns and collaborate with internal teams to resolve complex issues.
  • Maintain strong relationships with VIP players by offering personalized and proactive support.
  • Ensure accuracy of player data, reports, and transactions to uphold security and compliance standards.
  • Assist in fraud prevention efforts by identifying suspicious activities and reporting them accordingly.

 

QUALIFICATION AND REQUIREMENTS

  • Bachelor's degree in Business Administration, Marketing or a related field
  • Experience in a customer-facing role, preferably in the Integrated resort, Online Gaming Industry or a similar fast-paced environment
  • At least 5-10 years progressive work experience
  • Customer Focus: Demonstrated ability to understand and anticipate the needs of VIP players, providing personalized and exceptional support to enhance their gaming experience and satisfaction. Having the ability to build and maintain strong relationships with VIP players, fostering trust, loyalty, and long-term engagement through personalized interactions and tailored support

 

Hotel Manager

4-Mar-2025
DMCI Homes Property Management Corp. | 50248 - San Juan, Batangas
This job post is more than 31 days old and may no longer be valid.

DMCI Homes Property Management Corp.


Job Description

DMCI PDI Hotels, Inc., a subsidiary of DMCI Homes, is looking for a Hotel Manager for our newest leisure development in San Juan City, Batangas!

 

JOB RESPONSIBILITIES

  • Set, standardize, cascade, and enforce hotel operations standards in terms of service level agreements and address concerns on standards not met based on guest feedbacks and/or other forms of performance evaluations (e.g., appraisals, time and motion, etc.)
  • Strategically plan for the operations of the Hotel ensuring that proper quantity and quality of resources in terms of manpower, logistics, supplies, etc., are available based on the guests arrival and occupancy, integrating information from different departments including Reservations, Sales, and Front Office
  • Ensure that the Hotel complies to all regulatory requirements set by the LGU by regularly researching and cascading orders, regulations, etc., related to hotel operations
  • Represent the Hotel to the local community by participating in selected community activities and events in order to enhance the visibility of the hotel and effectively maintain good relations and communications with the owners, local authorities and other key people as required
  • Set, standardize, cascade and enforce guest services standards and service level agreements across all departments of the Hotel
  • Resolve guest concerns that are escalated to the level of the Hotel Manager, ensuring that concerns are addressed and are prevented from recurring
  • Benchmark and recommend improvements on functions related to guest services and satisfaction and ensure that guests are generally satisfied during their stay at the Hotel by garnering generally positive feedback on the Hotel
  • Manage the overall budget of the Hotel ensuring the Hotels’ compliance to the approved budget
  • Supervise and provide direction to all manpower of the Hotel, including manpower under agency, external partners and service providers
  • Set, promote, and cascade work behavior standards within the Hotel, ensuring that all employees treat co-employees, guests, and external partners with utmost respect and courtesy
  • Identify high potential employees who can eventually perform more critical functions and strategize with HR on the retention and development plan of the high potential employees

 

JOB QUALIFICATIONS

  • A graduate of any degree related to hospitality, tourist, and guest management
  • Has at least 5 years of relevant work experience as Hotel Manager or Resort Manager 
  • Preferably has experience in spearheading a start-up hotel or resort
  • Has excellent written and oral communication skills
  • Capable to lead and drive a team of hoteliers into meeting the targets of the hotel

STALL MANAGER

3-Mar-2025
DAO XIANG CLAYPOT PTE. LTD. | 50177 - Singapore
This job post is more than 31 days old and may no longer be valid.

DAO XIANG CLAYPOT PTE. LTD.


Job Description

1. Ensuring company policies are followed.Maintaining an overall management style that follows company best practices.

2. Optimizing profits by controlling costs.

3. Hiring, training and developing new employees. Organizing employee schedule. Preparing and presenting employee reviews.

4. Assisting customers whenever necessary,resolving customer issues to their overall satisfaction. ensuring a consistent standard of customer service.

5. Overseeing retail inventory. Maintaining stores to standards, Ensuring product quality and availability.

6. Providing leadership and direction to all employees. Motivating employees and ensuring a focus on the mission.

Assistant Manager

2-Mar-2025
Wildfire Burgers | 50163 - Central Region
This job post is more than 31 days old and may no longer be valid.

Wildfire Burgers


Job Description

About the role

We are seeking an experienced and driven Assistant Manager to join our dynamic team at Wildfire Burgers in the Central Region. As our Assistant Manager, you will play a crucial role in overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service and driving business growth. This full-time role offers the opportunity to develop your leadership skills and contribute to the ongoing success of our brand.

What you'll be doing

  • Assist the General Manager in leading and motivating the restaurant team to achieve sales and operational goals
  • Oversee and coordinate the work of staff to ensure efficient and effective service delivery
  • Monitor inventory levels, place orders, and manage stock to maintain optimal product availability
  • Ensure compliance with all health, safety, and labour regulations
  • Contribute to the development and implementation of marketing and promotional strategies to drive customer engagement
  • Provide excellent customer service and resolve any customer inquiries or complaints
  • Assist with financial management tasks, such as cash handling and financial reporting
  • Participate in the recruitment, training, and development of the restaurant team
  • You will also be expected to actively participate in service duties.

What we're looking for

  • Minimum 1 years of experience in a similar Assistant Manager or Restaurant Manager role
  • Strong leadership and team management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with a customer-centric approach
  • Proficient in inventory management, financial reporting, and budgeting
  • Knowledge of health, safety, and labour regulations in the hospitality industry
  • Ability to work flexibly, including weekends and holidays, to meet the needs of the business
  • Willing to work evening shifts ending at 11pm
  • Only SINGAPOREAN CITIZENS AND PERMANENT RESIDENTS  may apply

What we offer

At Wildfire Burgers, we are committed to providing our employees with a competitive benefits package and a supportive work environment. Some of the key benefits include:

  • Competitive salary with opportunities for performance-based bonuses
  • Opportunities for career advancement and professional development
  • A collaborative and team-oriented culture that values work-life balance

About us

Join the Wildfire Burgers family and be part of the hottest team in town! Wildfire Burgers is known for our high-quality mouthwatering burgers, craft beers, and friendly service. As we continue to expand our presence in the Central Region, we are looking for passionate individuals to join our team and contribute to our ongoing success.

If you're excited about the prospect of joining our dynamic team as our next Assistant Manager, please apply now!

How to apply

  • Send your resume to melvin@wildfireburgers.com or hello@wildfireburgers.com
  • Or drop by our restaurant to apply in person 

DIVISION MANAGER A

2-Mar-2025
CABANATUAN CITY WATER DISTRICT | 50155 - Ilocos Region
This job post is more than 31 days old and may no longer be valid.

CABANATUAN CITY WATER DISTRICT


Job Description

DIVISION MANAGER A in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Cluster General Manager (Manila)

2-Mar-2025
OYO Technology and Hospitality Philippines Inc | 50151 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

OYO Technology and Hospitality Philippines Inc


Job Description

Position: Cluster General Manager

Overview

The Cluster General Manager is responsible for ensuring the smooth operation and profitability of OYO’s self-operated businesses within Metro Manila – 1 Sunday Brand and 4 smaller hotels. This role requires a hands-on approach to guest experience management, revenue optimization, cost control, and compliance with operational standards.

Duties and Responsibilities

Includes but are not limited to:

Property Management & Guest Experience

● Conduct regular site visits to SOB properties.

● Oversee guest experience management to ensure high levels of satisfaction.

● Hire and train staff members in key operational areas, including:

○ OYO Operating System (OS)

○ Front Office Standardization

○ Check-In and Check-Out Processes

○ Guest Experience Management

○ Housekeeping Standards

● Audit room and service quality, addressing areas for improvement with staff immediately.

● Monitor guest reviews and take corrective actions to improve OTA ratings. Address all negative feedback promptly.

● Ensure OTA listings accurately reflect the actual status of the property, with no discrepancies in amenities, facilities, or hotel descriptions.

● Resolve property-related issues that may impact the guest experience.

______________________________________________________________________________

Revenue Management

● Audit all transactions and implement measures to prevent revenue leakage.

● Analyze trends and investigate irregularities, such as sudden price drops, increased cancellations, or no-shows, and deploy corrective actions.

● Identify additional revenue streams to enhance hotel performance, such as:

○ Subleasing restaurants and parking spaces

○ Optimizing commercial space usage

● Collaborate with the Demand Manager to increase offline demand.

● Resolve room blockings the soonest by immediately resolving room issues.

● Develop strategies to minimize operational expenses, such as:

○ Reducing electricity and laundry costs

○ Sourcing cost-effective suppliers for hotel essentials

______________________________________________________________________________

Supplies & Accounting

● Track inventory and control stock levels for guest amenities, linens, and cleaning materials, ensuring timely replenishment.

● Ensure all bills are paid on time to prevent service disruptions.

● Monitor and audit all cash collections, ensuring immediate and accurate remittance.

● Track all expenses per SOB and complete the Profit & Loss (P&L) statement by the first week of the following month. Work closely with the Finance Manager on P&L-related matters.

● Collaborate with the Reconciliation Manager to prevent discrepancies in collections and remittances.

---

 

Qualifications

 

● Minimum of two years of experience as a General Manager or Property Manager in a 3- to 4-star hotel.

● Proficient in creating and analyzing Profit and Loss Statements.

● Experienced in leading hotel teams, enhancing guest experience, and optimizing revenue.

● Willing to travel across multiple SOB hotel locations as needed.

● Flexible schedule, including availability on holidays and weekends.

● Highly organized, deadline-driven, and able to work efficiently under time constraints.

● Strong decision-making skills with the ability to lead and problem-solve effectively.

Assistant Service Manager

1-Mar-2025
Luxury Careers Pte. Ltd. | 50123 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Luxury Careers Pte. Ltd.


Job Description

Join an exciting new luxury café venture in Singapore! We seek a passionate Assistant Service Manager to oversee daily operations, deliver exceptional customer service, and maintain the highest standards of hygiene, professionalism, and product quality.

Key Responsibilities:

  • Team Leadership & Training – Supervise and motivate staff, conduct briefings, and implement training programs to enhance service quality.
  • Operations & Service Management – Manage pastry and beverage sales, ensure smooth restaurant service, and maintain outstanding customer interactions.
  • Stock & Display Oversight – Monitor inventory, ensure product freshness, manage stock replenishment, and maintain visually appealing displays.
  • Hygiene & Compliance – Uphold strict cleanliness, sanitation, and equipment maintenance in line with health and safety regulations.
  • Sales & Customer Engagement – Drive sales through personalized recommendations, address customer concerns, and manage in-store and phone orders.
  • Store Maintenance & Presentation – Oversee opening and closing procedures, ensure store aesthetics meet luxury brand standards, and coordinate with teams for product arrangement.

Key Requirements:

  • 3–5 years of supervisory experience in luxury hospitality or F&B
  • Strong leadership, communication, and problem-solving abilities to manage teams and enhance customer satisfaction.
  • In-depth knowledge of café/restaurant operations, inventory management, and customer service best practices.
  • Ability to work in a fast-paced, high-end environment, ensuring brand image and service excellence.
  • Flexibility to work rotational shifts, weekends, and public holidays as required.
  • Proficiency in POS systems and experience managing reservations and transactions is a plus.

If you’re interested in this opportunity, please send your resume in MS Word format to sherting.neo@luxury-careers.com. 

EA Personnel : R24124899

EA Licence : 22C1376

Advertising Manager

1-Mar-2025
THE ANDHRA CURRY PTE. LTD. | 50113 - Singapore
This job post is more than 31 days old and may no longer be valid.

THE ANDHRA CURRY PTE. LTD.


Job Description

The Restaurant Captain is responsible for ensuring exceptional customer service and smooth day-to-day operations within the restaurant. As a key team member, the Captain oversees waitstaff, coordinates with the kitchen, and ensures that customers receive a high-quality dining experience. They manage guest needs, handle reservations, supervise table service, and ensure that the restaurant meets high standards of hospitality and service efficiency.

Key Responsibilities:
  1. Customer Service & Guest Experience:Welcome and greet guests upon arrival.
    Ensure guests are seated promptly and manage reservations.
    Monitor guest satisfaction and promptly address any issues or special requests.
    Provide recommendations on the menu, including specialties, drinks, and wine pairings.
  2. Supervision of Staff:Lead and manage a team of waiters and support staff.
    Assign tasks to waitstaff based on sectioning of the restaurant.
    Train new staff members on service standards, table setup, and guest interaction.
    Ensure proper grooming and professional behavior of the team.
  3. Order Management & Service:Ensure timely service of food and beverages to the guests.
    Coordinate with kitchen staff for special requests or dietary preferences.
    Handle table settings, silverware, and any presentation details.
    Monitor table turnover and ensure that the service flow is efficient.
  4. Quality Control:Maintain high hygiene and cleanliness standards throughout the dining area.
    Ensure all dishes served are accurate and meet quality standards.
    Handle guest feedback to improve service.
  5. Coordination & Communication:Liaise with the kitchen and bar to ensure smooth order flow.
    Report any operational issues to the Restaurant Manager.
    Work closely with other departments for event planning or special occasions.
  6. Inventory and Maintenance:Monitor stock levels of condiments, linens, and other tableware.
    Report any maintenance issues, broken equipment, or shortages.

Skills & Qualifications:
  • Education: High school diploma or equivalent optional ; additional hospitality or food and beverage management training is a plus.
  • Experience: Minimum of 2 years of experience as a waiter, preferably with supervisory experience in a restaurant.
  • Skills:Strong communication and interpersonal skills.
    Leadership and team management abilities.
    Knowledge of food and beverage service standards.
    Ability to work in a fast-paced environment and handle pressure.

Villa Manager for Luxury Home

28-Feb-2025
EV Ventures Co. Ltd. | 50148 - Bangkok
This job post is more than 31 days old and may no longer be valid.

EV Ventures Co. Ltd.


Job Description

Summary:

We are seeking an experienced and highly capable Villa Manager to oversee the day-to-day operations of a family villa in Bangkok. This senior role requires a proactive, service-oriented individual with excellent management and problem-solving skills.

The ideal candidate will combine managerial expertise with hands-on execution skills, ensuring the highest standards of care and service for the family. This role offers an opportunity to work in a dynamic environment, managing a complex household while providing essential support to family members.

 

Key Responsibilities:

  • Manage daily household operations and ensure smooth running of the villa
  • Oversee and coordinate staff, including maids, drivers, and other helpers
  • Provide personal assistance to family members, especially elderly residents
  • Handle logistics, scheduling, and planning for the household
  • Recruit and manage additional staff as needed (nurses, caretakers, etc.)
  • Address and fulfill family members' requests
  • Maintain cleanliness and orderliness of the villa
  • Handle unexpected situations and urgent matters promptly

 

Qualifications:

  • 3 to 5+ years of experience in hospitality, household management, VIP concierge, or similar roles
  • Fluency in Thai and English; Chinese language skills highly preferred
  • Strong organizational and time management skills
  • Excellent interpersonal and communication abilities
  • Proficiency in logistics planning and scheduling
  • Experience in staff management and coordination
  • Ability to work independently and take initiative
  • Background in hospitality industry is a plus
  • Willingness to be on-call for urgent situations
  • Flexibility to adjust working hours as needed
  • Strong network of contacts for sourcing various household services

 

Personal Qualities:

  • Service-oriented mindset with attention to detail
  • Adaptable and able to handle multiple tasks simultaneously
  • Discreet and respectful of family privacy
  • Proactive problem-solver with a can-do attitude
  • Patient and compassionate

 

This is a full time position in Bangkok

Visa sponsorship available for expats

 

Apply Now:

If you are highly motivated and believe you possess the skills and experience necessary to succeed in this role, we encourage you to apply.
 

Manager

28-Feb-2025
CULTURE ENTERTAINMENT PTE. LTD. | 50069 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

CULTURE ENTERTAINMENT PTE. LTD.


Job Description

Job Description & Requirements

1. Supervising and Managing: Supervises the customer service team, ensuring high standards of service and compliance with company standards.

2. Collaboration with HR: Works with HR to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Overseeing Operations: Manages employees, handles customer complaints

4. Employee Training: Coordinates training, work schedules, and task delegation.

5. Customer Satisfaction: Ensures customer satisfaction at all times.

Loyalty Manager25034567

28-Feb-2025
W SINGAPORE SENTOSA COVE | 50102 - Singapore
This job post is more than 31 days old and may no longer be valid.

W SINGAPORE SENTOSA COVE


Job Description


JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

CANDIDATE PROFILE 

Education and Experience 

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Marriott Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.

• Adjusts Elite Member status when necessary according to established guidelines.

• Partners with Head Connector to update, appoint and activate connector team on property.

• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.

• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.

• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.

• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and procedures.

• Monitors security of public areas of the hotel.

• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training, development, professional discipline, and positive support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Head Butler

27-Feb-2025
PT Accor Advantageplus | 49984 - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

PT Accor Advantageplus


Job Description


Company Description


Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.


Job Description


HEAD BUTLER

As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will coach, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.

Primary Responsibilities

General Duties

  • Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
  • To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
  • Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
  • Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
  • Monitor Front Office personnel in particular Butler team to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
  • Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
  • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  • To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
  • Monitor and control the VIP amenities, making sure that they are fresh and in high quality
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
  • Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
  • Maintain all procedures and adheres to them within the  guidelines; in particular with emphasis on hotel credit policy.
  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
  • Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

General Responsibilities

  • Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction
  • Responsible for the elaboration and implementation of standards related to SOP and LQA standards
  • Schedule and regularly conducts routine inspections of areas under his control
  • Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal
  • Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money
  • Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals

Qualifications


QUALIFICATIONS             

  • Diploma or Hospitality Degree
  • Butler Certification
  • Extensive knowledge of the entire hotel operations especially for butler service.
  • Extensive knowledge of Opera PMS
  • Knowledge in F&B will be an advantage

WORK EXPERIENCE

  • At least 2 years of experience in the same role.
  • Has overseas experience in luxury resorts.

Condo Manager (Rivervalley)

27-Feb-2025
PRIMESTAFF MANAGEMENT SERVICES PTE LTD | 50047 - River Valley, Central Region
This job post is more than 31 days old and may no longer be valid.

PRIMESTAFF MANAGEMENT SERVICES PTE LTD


Job Description

Summary

To organize and plan the day-to-day operations of the various sites, to supervise the staff under his/her charge and to ensure that the clients are provided with a high standard of service at all times.

Undertakes any other duties assigned by management.

Responsibilities:

  • To guide and supervise the staff under his/her charge.
  • To organize and plan the resources under his/her charge.
  • To conduct performance appraisal exercise for the staff under his/her charge and carry out annual salary reviews.
  • To ensure that staff rosters are prepared, and all holidays are adequately covered.
  • To hold regular team meetings.
  • To ensure that all contracts, agreements and insurances have been reviewed 3 months before their expiry.
  • To prepare and arrange for council meetings and general meetings (ie. AGM/EOGM)
  • To vet all outgoing correspondence and minutes of meetings.
  • To plan and recommend periodic maintenance works.
  • To ensure that arrangements have been made for annual audit of accounts.
  • To recommend appropriate actions to be taken against defaulters with assistance from solicitors.
  • To approve and authorize payment of outgoings.
  • To advise council on the provisions of the legislation relating to property management.
  • To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
  • A&A application / administration
  • Organise Events
  • Petty cash administration
  • Spot checks after office hours
  • Booking of facilities / administration.
  • Prepare MA Report.
  • Banking of cheques and cash.
  • Successful completion of scheduled activities. Ensure that a high level of professionalism and customer service is maintained at all times.

Requirements:

  • Min. 2 – 5 years’ experience in Residence management/coordination.
  • Must have basic M&E knowledge
  • Must present a professional and friendly corporate image to clients.
  • Ability to confidently interact with all levels of internal & external parties.


Primestaff Management Services Pte Ltd

Personnel Name: Jackie Ng

Personnel No: R22109024

EA License No: 95C5411

Hotel Manager

27-Feb-2025
SUPERSENANG Boutique Resort | 50180 - Tabanan, Bali
This job post is more than 31 days old and may no longer be valid.

SUPERSENANG Boutique Resort


Job Description

Kualifikasi pekerjaan:

  • Tersedia jam fleksibel
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Mulai segera tersedia

SUPERSENANG Boutique Resort, Balian Beach

Opening Soon

Are you passionate about hospitality? Do you have a talent for making people feel welcome

and ensuring they have an unforgettable experience? If so, we have the perfect job for you!

We’re a brand-new boutique resort near the stunning Balian Beach in Bali. With 9 ocean-view lodges, a spa, gym, restaurant, and a fun pool bar, our resort is more than just a place to stay. Our mission is to create a unique, relaxed, and supersenang (super happy) atmosphere for our guests. Supersenang is a place where people enjoy to the max and leave with a smile.

We are inviting candidates to meet our challenge for the following position :

OPERATIONAL MANAGER

General Requirements :

  1. Minimum 2 year experience in the same position

  2. Fluent in English

  3. Able to work under pressure

  4. Well-groomed with a good personality

Household Manager

26-Feb-2025
Wenet SGP Pte Ltd | 50002 - Central Region
This job post is more than 31 days old and may no longer be valid.

Wenet SGP Pte Ltd


Job Description

Job Responsibilities:

  • Managing the household’s schedule and calendar of Chairman or CEO
  • Event planning, organizing, and coordination.
  • Arranging appointments for personal and professional needs.
  • Scheduling home maintenance and repair work and supervising the project.
  • Handling household bills and administrative duties.
  • Running errands and performing necessary tasks.
  • Supervision of other household staffs, such as housekeepers, private chefs, nanny, and drivers.
  • Plan and control household resources, such as manpower shift,hou sehold inventory.
  • Ensure essential support is provided for the business trip, including arranging a flight to a local destination if necessary, and can provide local support for the required setup.
  • Prepare and design household management SOP such as equipment manual, inventory list, vendor list, and daily checklist.

Job Requirements:

  • Proven work experience in a similar role
  • Being a good communicator, understanding the family’s preferance/lifestyle.
  • Being knowledgeable in a wide range of areas related to the role.
  • Being responsible, efficient, discreet, and organized
  • Excellent judgment, attention to detail and ability to handle confidential information.
  • With A Butler Certification is an advantage
  • Professional in Microsoft office and document filing.

Head Butler

26-Feb-2025
PT Accor Advantageplus | 49929 - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

PT Accor Advantageplus


Job Description


Company Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Job Description

HEAD BUTLER

As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will coach, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.

Primary Responsibilities

General Duties

  • Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
  • To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
  • Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
  • Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
  • Monitor Front Office personnel in particular Butler team to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
  • Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
  • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  • To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
  • Monitor and control the VIP amenities, making sure that they are fresh and in high quality
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
  • Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
  • Maintain all procedures and adheres to them within the  guidelines; in particular with emphasis on hotel credit policy.
  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
  • Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

General Responsibilities

  • Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction
  • Responsible for the elaboration and implementation of standards related to SOP and LQA standards
  • Schedule and regularly conducts routine inspections of areas under his control
  • Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal
  • Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money
  • Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals

Qualifications

QUALIFICATIONS             

  • Diploma or Hospitality Degree
  • Butler Certification
  • Extensive knowledge of the entire hotel operations especially for butler service.
  • Extensive knowledge of Opera PMS
  • Knowledge in F&B will be an advantage

WORK EXPERIENCE

  • At least 2 years of experience in the same role.
  • Has overseas experience in luxury resorts.

Resort Manager

26-Feb-2025
Flat Rate Inc. | 49957 - Lipa City, Batangas
This job post is more than 31 days old and may no longer be valid.

Flat Rate Inc.


Job Description

  • Bachelor's Degree in Hospitality, Business Administration or relevant field
  • At least 3 years of experience in Hotel Management
  • Boutique luxury or upscale hotel/resort background
  • Have a strong understanding of venue/hotel management best practices
  • Outstanding interpersonal communication and customer service skills
  • Exceptional leadership abilities and great attention to detail

Hotel Manager

25-Feb-2025
Sotogrande Hotel and Resort Group | 49897 - Cavite City, Cavite
This job post is more than 31 days old and may no longer be valid.

Sotogrande Hotel and Resort Group


Job Description

About the role

We are seeking an experienced Hotel Manager to join the Sotogrande Davao Hotel  in Davao City. As the Hotel Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional customer service and driving financial performance. This is a full-time, permanent position.

What you'll be doing

  • Manage day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance
  • Develop and implement strategic plans to improve the hotel's financial performance, guest satisfaction, and operational efficiency
  • Oversee the hiring, training, and management of hotel staff to ensure high-quality service
  • Monitor and analyse hotel performance metrics, identify areas for improvement, and implement corrective actions
  • Ensure compliance with all relevant laws, regulations, and company policies
  • Collaborate with the sales and marketing team to develop and execute effective promotional strategies
  • Foster a positive and productive work environment that promotes employee engagement and development

What we're looking for

  • Minimum of 5 years of experience as a Hotel Manager or in a similar senior leadership role in the hospitality industry
  • Proven track record of successfully managing hotel operations, including budgeting, staffing, and guest relations
  • Excellent communication, problem-solving, and decision-making skills
  • Strong understanding of hotel management best practices, including revenue management, quality assurance, and regulatory compliance
  • Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
  • Bachelor's degree in Hospitality Management or a related field
  • Willing to relocate in Davao.

What we offer

  • Competitive salary and bonus structure
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Generous paid time off and holiday leave
  • Professional development opportunities and career advancement potential
  • Supportive and collaborative work environment

General Manager

25-Feb-2025
Private Advertiser | 49898 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

Job Description:

We are seeking an experienced and dynamic Franchise General Manager to lead and oversee the operations of our franchise locations. The ideal candidate will be responsible for ensuring the smooth and profitable operation of all franchise outlets, maintaining high standards of customer service, and implementing effective business strategies. This role requires strong leadership skills, a strategic mindset, and the ability to drive growth and efficiency across all locations.

 

Key Responsibilities:

  • Oversee daily operations of franchise locations to ensure compliance with company standards and policies.
  • Develop and implement business strategies to improve sales and profitability.
  • Monitor financial performance and prepare regular reports for senior management.
  • Lead, mentor, and motivate franchise managers and staff to achieve business goals.
  • Ensure high levels of customer satisfaction through excellent service and product quality.
  • Coordinate with marketing teams to execute promotional activities and campaigns.
  • Identify opportunities for expansion and growth within the market.
  • Maintain strong relationships with franchisees and address any operational issues.

Job Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Master’s degree is an advantage.
  • Proven experience as a General Manager or in a similar leadership role within the franchise industry (at least 5yrs).
  • Strong understanding of business management, financial principles, Marketing and retail operations.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to develop and implement strategic plans and initiatives.
  • Strong problem-solving skills and the ability to make sound decisions.
  • Proficiency in using business management software and tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Willingness to travel to various franchise locations as needed.

 

Join our team and play a pivotal role in driving the success and growth of our franchise operations!

Hotel Manager

24-Feb-2025
DAHILAYAN FOREST PARK, INC | 49823 - Manolo Fortich, Bukidnon
This job post is more than 31 days old and may no longer be valid.

DAHILAYAN FOREST PARK, INC


Job Description

About us

Nestled in the heart of Bukidnon’s lush landscapes, Dahilayan Forest Park Resort is the country’s premier mountain park destination. Renowned for its breathtaking scenery and exciting recreational activities, the resort provides a perfect haven for families and friends to create lasting memories. At Dahilayan, we go beyond leisure, fostering strong family connections and promoting a deeper appreciation for nature. By combining exceptional hospitality with world-class facilities, we inspire a better world, one unforgettable experience at a time.

 

Qualifications

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience (3-5 years) in hotel operations or a supervisory role.
  • Strong leadership and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in hotel management systems and software.
  • Strong organizational and problem-solving skills.
  • Ability to analyze performance metrics and implement strategies for improvement.

 

Key Responsibilities

  • Oversee and manage all aspects of hotel operations, including front office, housekeeping, and laundry departments, ensuring seamless coordination and efficiency.
  • Provide leadership and guidance to department heads, fostering a collaborative environment and ensuring alignment with the hotel’s goals and objectives.
  • Develop and implement strategic plans to enhance the hotel’s overall performance, including guest satisfaction, operational efficiency, and profitability.
  • Monitor daily operations to ensure adherence to quality and service standards, addressing any issues promptly.
  • Analyze financial and operational performance metrics, identify areas for improvement, and develop actionable plans to optimize outcomes.
  • Ensure compliance with safety, health, and regulatory standards across all departments.
  • Collaborate with marketing and sales teams to drive revenue growth and promote the hotel’s brand.
  • Conduct regular meetings with department heads to review goals, share updates, and ensure smooth communication.
  • Handle guest feedback, complaints, and special requests professionally to maintain a high standard of customer service.

Welcome Relations Manager25028563

22-Feb-2025
W Hotel | 49734 - Ampang, Selangor
This job post is more than 31 days old and may no longer be valid.

W Hotel


Job Description

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assistant HK Manager at 10600 Chao Phraya Bangkok by Preference

22-Feb-2025
Ascott International Management (Thailand) Co., Ltd. | 49789 - Bangkok
This job post is more than 31 days old and may no longer be valid.

Ascott International Management (Thailand) Co., Ltd.


Job Description

1. Responsible for the operation of all housekeeping functions in the apartments, offices and public areas, fitness areas and back of the house.
รับผิดชอบการทำงานของแผนกแม่บ้านทั้งหมดภายในโรงแรม สำนักงาน พื้นที่ส่วนกลาง สถานที่ออกกำลังกาย และบริเวณพื้นที่อื่นๆของโรงแรม
2. Supervises, through the linen/uniform attendants the operation of the tenants- laundry, house linen and uniforms. Liaise with third party contractors for laundry services and ensure that the contract agreement is adhere at all times. Also, to alert the renewal of any expiry contract or agreement.
ดูแลการซักรีดผ้าและเครื่องแบบของลูกค้า โรงแรม และพนักงาน ติดต่อประสานงานกับผู้รับเหมาภายนอกเพื่อรับบริการซักรีดและแน่ใจว่าปฏิบัติตามข้อตกลงสัญญาตลอดเวลา นอกจากนี้แจ้งเตือนการต่ออายุสัญญาหรือข้อตกลงใดๆที่หมดอายุ
3. Ensures that all apartments, public areas, back of the house areas and their surroundings conform to the apartment standards of cleanliness, maintenance and orderliness.
แน่ใจว่าโรงแรม พื้นที่ส่วนกลาง พื้นที่อื่นและบริเวณโดยรอบเป็นไปตามมาตรฐานเรื่องความสะอาด การบำรุงรักษา และความเป็นระเบียบเรียบร้อยของโรงแรม
4. Conduct inspections for apartments and premises regularly, ensure that furnishings, facilities and equipment is cleaned, well-repaired, maintained and replaced as necessary. To inform management should there be any big shortfall of the premises maintenance and immediate action to be taken.
ตรวจสอบโรงแรมและอาคารอย่างสม่ำเสมอเพื่อให้แน่ใจว่าเครื่องเรือน สิ่งอำนวยความสะดวก และอุปกรณ์ได้รับการทำความสะอาด ซ่อมแซมบำรุงรักษา และเปลี่ยนตามความจำเป็น แจ้งให้ฝ่ายบริหารทราบถึงความจำเป็นในการบำรุงรักษาอาคารและดำเนินในทันที
5. Determines need for general cleaning, repairs and up grading; schedules such work activities in co-ordination with Engineering, Sales Department and Front Office Department.
กำหนดการทำความสะอาดทั่วไป การซ่อมแซม และการปรับปรุง; ตารางเวลาการทำงานร่วมกับฝ่ายวิศวกรรม ฝ่ายขาย และฝ่ายต้อนรับ
6. Trains the housekeeping personnel according to the procedure and standard operating procedures; conducts training, meetings to discuss problems and future, gives information and assignments, etc.
ฝึกอบรมบุคลากรตามมาตรฐานที่กำหนดไว้; ดำเนินการฝึกอบรม การประชุมเพื่อหารือเกี่ยวกับปัญหาและแผนงานในอนาคต ให้ข้อมูลและมอบหมายงาน ฯลฯ
7. Controls the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
ควบคุมและตรวจสอบรายการสิ่งจำเป็น วัสดุอุปกรณ์ และผ้าเพื่อให้แน่ใจว่าเพียงพอต่อความต้องการ
8. Prepare annual linen budget based on the calculation of quantity in the current inventory against the apartment inventory.
เตรียมงบประมาณประจำปีสำหรับผ้าโดยคำนวณจากปริมาณสินค้าคงคลังและผ้าภายในแผนก
9. Ensure the proper scheduling of personnel to meet all cleaning and service requirements daily.
แน่ใจว่ามีการกำหนดตารางงานที่เหมาะสมเพื่อตอบสนองความต้องการบริการทุกวัน
10. Approve and/or prepare maintenance work order form, purchase requisition and prepare reports on tenant complaints and other inter-office matters.
อนุมัติ และ/หรือ จัดเตรียมใบสั่งงานสำหรับการบำรุงรักษา ใบขออนุมัติซื้อ และจัดเตรียมรายงานข้อร้องเรียนของผู้เช่าและภายในสำนักงาน
11. Administers Lost and Found service. Keep track and ensure that Lost and Found items are in good storage.
บริหารจัดการแผนกของหาย เก็บข้อมูลและแน่ใจว่าสิ่งของดังกล่าวถูกจัดเก็บอย่างเหมาะสม
12. Responsible for the inventory of the apartments and cleaning supplies, ordering replacement when necessary. Keep track of the housekeeping assets.
รับผิดชอบสินค้าคงคลัง และอุปกรณ์ทำความสะอาดของโรงแรม สั่งการเปลี่ยนเมื่อจำเป็น และเก็บข้อมูลทรัพย์สินของแผนก
13. Perform duties to all Supervisors and other duties as may be assigned by the management or as and when required.
ปฏิบัติหน้าที่ในฐานะผู้บังคับบัญชาและหน้าที่อื่นตามที่ได้รับมอบหมายจากฝ่ายบริหารหรือตามที่จำเป็น
14. To perform Manager on Duty (MOD) as arranged by the management.
ดำเนินงานในฐานะ Manager on Duty (MOD) ตามที่ได้รับมอบหมายจากผู้บริหาร
15. Show professionalism in performing duties and inter-departments relationship.
แสดงความเป็นมืออาชีพในการปฏิบัติหน้าที่และความสัมพันธ์ระหว่างแผนก
16. Attend daily operations meeting, or any other meetings, events or functions held by the management.
เข้าร่วมการประชุมประจำวันและการประชุมอื่นกิจกรรมอื่นๆ ที่ฝ่ายบริหารจัดขึ้น
17. Supervises the setting up, arranges, and removes decorations, tables, and chairs during events such as resident activities.
กำกับดูแลการตกแต่ง จัด และเคลื่อนย้ายการตกแต่ง โต๊ะ และเก้าอี้ในระหว่างงานต่างๆ เช่นกิจกรรมในโรงแรม
 

Assistant At Your Service Manager - Sheraton Johor Bahru25027537

22-Feb-2025
Sheraton Johor Bahru | 49733 - Johor Bahru, Johor
This job post is more than 31 days old and may no longer be valid.

Sheraton Johor Bahru


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Verifies employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Verifies compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Roving Manager

22-Feb-2025
Davao Tuna Grill Fastfood Corporation | 49774 - Mall of Asia, Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Davao Tuna Grill Fastfood Corporation


Job Description

  • Ensure compliance with company standards and policies across all locations.
  • Monitor and evaluate restaurant operations, including inventory management, staffing, and customer service.
  • Analyze financial reports, budgets, and forecasts to drive profitability.
  • Implement strategies to reduce costs and improve efficiency.
  • Recruit, train, and develop restaurant managers and staff.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Foster a culture of teamwork and accountability among staff.
  • Ensure high standards of food quality, service, and cleanliness.
  • Address customer complaints and feedback to enhance satisfaction and loyalty.
  • Collaborate with marketing teams to implement local promotions and initiatives.
  • Identify opportunities for sales growth and market expansion.
  • Ensure adherence to health, safety, and sanitation regulations.
  • Conduct regular inspections and audits of restaurant facilities

Roving Manager

22-Feb-2025
Davao Tuna Grill Fastfood Corporation | 49773 - Quezon City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Davao Tuna Grill Fastfood Corporation


Job Description

  • Ensure compliance with company standards and policies across all locations.
  • Monitor and evaluate restaurant operations, including inventory management, staffing, and customer service.
  • Analyze financial reports, budgets, and forecasts to drive profitability.
  • Implement strategies to reduce costs and improve efficiency.
  • Recruit, train, and develop restaurant managers and staff.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Foster a culture of teamwork and accountability among staff.
  • Ensure high standards of food quality, service, and cleanliness.
  • Address customer complaints and feedback to enhance satisfaction and loyalty.
  • Collaborate with marketing teams to implement local promotions and initiatives.
  • Identify opportunities for sales growth and market expansion.
  • Ensure adherence to health, safety, and sanitation regulations.
  • Conduct regular inspections and audits of restaurant facilities

Hotels Manager

22-Feb-2025
Adal Immigrations LLP | 49784 - Singapore
This job post is more than 31 days old and may no longer be valid.

Adal Immigrations LLP


Job Description

Call WhatsApp to Ms.Priyanka +91-8130559969

  • Design attractive menus
  • Develop a relationship with regular customers
  • Follow food and safety regulations
  • Order food supplies for the kitchen
  • Ensure that customers are satisfied with food and service
  • Assist with marketing events
  • Create restaurant policies
  • Hire and train new restaurant staff
This job is provided by Shine.com

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