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Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Coffee Manager

6-Feb-2025
Sunnies Inc. | 48847 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Sunnies Inc.


Job Description

AT A GLANCE (OVERVIEW) The Sunnies Coffee Manager is responsible for managing the overall Sunnies Coffee operations of stores, overseeing and conducting customer transactions through the Point-of-Sale System, developing and training staff, customer service, maintaining a current and correct inventory, and ensuring the financial objectives are met and that all aspects of store are always running smoothly. YOUR OVERALL MISSION & DAY-TO-DAY 

Sales and Operations: 

Develops and executes sales and profit that are in line with budgetary goals 

Making sure that 100% customer service is being observed in the stores handled 

Maintains and utilizes daily, weekly, quarterly, and annual financial reporting tools 

Oversees all cash management functions. Able to perform all POS duties, front and back house functions including opening and closing procedures 

Ensuring that all Cup Point expenses are within budget and identifying ways to decrease operational costs 

Receiving delivered supplies and verifying that the correct items and quantities have been delivered; Taking inventory of supplies and ordering new stock as needed 

Resolving customer complaints regarding food quality and customer service; Identifying strategies to retain and attract customers; Suggesting new menu items based on customers’ preferences and feedback 

Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards, ensuring compliance with Food Safety 

Generating reports and presenting information to upper-level managers 

Assist in other tasks when and as needed by the brand 

 

People Management: 

Recruiting, training, and supervising staff; 

Ensures that all team members are educated on Company products and services by developing an understanding of our various types of coffee, blends, and roasts; as well as knowledge of coffee and the differences in flavors and blends 

Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence 

Provides ongoing training and development to all team members in the areas of operating standards, customer service, and product knowledge 

 

YOUR TALENT (QUALIFICATIONS) 

College Level (preferred) 

At least three (3) years experience in the food and beverage industry experience required 

Computer-literate; familiar with software programs such as Microsoft Word, Excel, Outlook 

Well-organized, detail-oriented, and able to multi-task; effective problem solving/decision-making abilities 

Able to work overtime, weekends, evenings, and special events as needed 

Assistant Hotel Manager

6-Feb-2025
MCI Career Services Pte Ltd | 48826 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

MCI Career Services Pte Ltd


Job Description

Job Summary:

  • Salary: Up to $4300 (Based on exp)
  • Working Hours: 5 days work week (Morning, Afternoon, Night)
  • Location: Central/Sentosa/Changi
  • Benefits: VB + Meal Allowance + Medical benefits

 

Job Responsibilities:

  • Overseeing and ensuring that hotel operations run smoothly.
  • Providing guests with a comfortable stay.
  • Nurture a high-performance culture within the Front Office department.
  • Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
  • Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
  • Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
  • Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

 

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

 

**We regret to inform that only shortlisted candidates would be notified.

Juwita Binte Mohammad Razali (Juwita)
Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

HOTEL OPERATIONS MANAGER

6-Feb-2025
Xin Wang Manpower | 48866 - Singapore
This job post is more than 31 days old and may no longer be valid.

Xin Wang Manpower


Job Description

  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff on a daily basis
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas

Requirement:

Able to work independently

Able to work on weekends

Cage Shift Manager

5-Feb-2025
Universal Hotels and Resorts, Inc. | 48767 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Universal Hotels and Resorts, Inc.


Job Description

  • To assist Senior Cage Management with establishing the departmental business plan and setting Key Performance Objectives for the Casino Cage.
  • Assist with the development of operational requirements for the staffing levels in each of the Casino Cage’s, identifying cost efficiencies on a day-to-day basis.
  • Assist with the development, implementation and maintenance of business improvement processes which enhance operational systems efficiency.
  • Assist with the development, maintenance, and revision of policies and procedures pertaining to Cage operations. Ensure all duties are performed in strict compliance with relevant policies and procedures. 

i.e. Philippine Government (PAGCOR) regulations and Internal Control Statement (ICS) Universal Hotels Corporation. Also, Responsible Gaming and Anti-Money Laundering

  • Maintain awareness of and report on matters consistent with the compliance and risk management program.
  • Establish on-going networks and relationships with relevant authorities and establish and maintain a strong rapport with our people and customers.
  • Assist in the control of the Casino’s flow of cash and chips and suggest the purchase of monies and chips as necessary.
  • To act as the main reference point and give advice and recommendations to gaming regarding Casino finance and credit worthiness of players.
  • Act as an ambassador to VIP guests and premium players, including personalized service in casino finance matters. 
  • Perform all Cage associated administrative duties as required, i.e., reporting and enforcing of anti-money laundering policies and procedures and assisting Senior Cage Management with the preparation of various statistical data and reporting purposes.
  • Manage, coach and develop a direct rapport with staff to ensure performance and succession requirements are met, by identifying training requirements of our people and utilize various management tools, as well as actively participate in the recruitment and selection of appropriate personnel.
  • Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

North Indian Curry Manager

5-Feb-2025
SULTAN PALACE RESTAURANT PTE. LTD. | 48738 - Central Region
This job post is more than 31 days old and may no longer be valid.

SULTAN PALACE RESTAURANT PTE. LTD.


Job Description

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Assistant Hospitality Manager

5-Feb-2025
Audemars Piguet (Hong Kong) Limited | 48793 - Hong Kong Island
This job post is more than 31 days old and may no longer be valid.

Audemars Piguet (Hong Kong) Limited


Job Description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

MISSION

This position will be responsible to oversee and drive the successful implementation of the brand’s client experience strategy. Supporting the Boutique / AP House Management and be the bridge between Brand / Retail team and front-line staff, he/she will play a key role in driving the understanding of client preferences and manage client engagement action plans at AP Houses in Hong Kong.

The position will plan and execute client engagement opportunities to develop long term client relationships, measure and ensure delivery of quality client experience in AP House Hong Kong and maintain strong relationships with strategic partners to ensure premium treatment to clients. He or she will also play a crucial role in driving and uplifting the customer centricity mindset of the team.
 

RESPONSIBILITIES
 

Client Experience Management

  1.  
  • Develop customer experience and reinforce brand messages in line with the company’s values
  • Work closely with retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth
  • Follow-up Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience
  • Meet and engage with clients to understand their needs, preferences and expectations
  • Benchmark the competition in terms of client experience
  • Act as a lifestyle specialist of the company, be the main contact for luxury dining and entertainment establishments, maintain strong relationships with partners in Hong Kong
  • Coach the team to instil hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau
  • Monitor and reinforce professional grooming of the team
     

Training

  1.  
  • Work closely with Human Resources and Training Manager to define training training programs for the team’s competence in hospitality (e.g. F&B, dining etiquette, luxury lifestyle etc)
     

Brand Activations 

  1.  
  • Be the main contact point for Brand, CRM and Retail departments to assist in brand activation events and activities
  • Welcome and follow up local and international VIP clients in events
Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Hospitality Manager

5-Feb-2025
Compass Group (S) Pte Ltd | 48742 - Raffles Place, Central Region
This job post is more than 31 days old and may no longer be valid.

Compass Group (S) Pte Ltd


Job Description

Job Responsibilities:

  • Manage and oversee the food service operations of cafeteria
  • Lead & supervise a team of F&B staffs
  • Administer staff record, submit report to immediate supervisor
  • Manage, build and maintain cordial relationship with customers and clients
  • Accountable for food cost management, menu planning as well as the development and creation of new products needs
  • Responsible for the running and the supervision of food preparation to ensure that food quality standards are met and delivered to clients
  • Ensure that operations team adhere to sanitation, food safety and hygiene standards as set in our HSE requirement.
  • Implement Kitchen Planner & Inventory system for own outlet and perform central ordering system.
  • Schedule of roster and perform paperwork duties

Health and Safety Responsibilities:

  • Follow Compass health, safety and security procedures
  • Maintain safe personal presentation standards
  • Consult on health and safety matters
  • Report all incidents and hazards immediately
  • Complete all required HSE training
  • Adhere to the site food safety plan, hygiene procedures and standards

HSE Policy / Procedure Documents:

  • Compass Health, Safety and Environment Policy
  • Employee Health, Safety and Environment Handbook
  • Relevant Inspection Forms / SOPs / PWI
  • Material Safety Data Sheet (MSDS)

Job Requirements:

  • Candidate must possess at least a Diploma, Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
  • A least 5 year(s) of working experience in the related field is required for this position.
  • Preferably specializing in Food/Beverage/Restaurant Service or equivalent.
  • Excellent interpersonal and communications skills, able to liaise with all employees.
  • Resilient & ability to perform under pressure excellent communications & interpersonal skill.
  • Previous setting up of outlet experience an advantage.

MANAGER

5-Feb-2025
FLYFISH JOBS PTE. LTD. | 48726 - Singapore
This job post is more than 31 days old and may no longer be valid.

FLYFISH JOBS PTE. LTD.


Job Description

Job Description:

  • Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
  • Monitoring the restaurant’s cash flow and settling outstanding bills.
  • Reviewing customer surveys to develop and implement ways to improve customer service.
  • Resolving customer complaints in a professional manner.

Job Requirements :

  • Able to work on weekends and public holidays.
  • Proven experience working as a supervisor in the F&B industry.
  • The ability to work in a fast-paced environment.
  • The ability to stand for extended periods.
  • Strong management skills.
  • Able to work at night shift and split shift.

Family Manager

4-Feb-2025
SHENGTANG UNITED PTE. LTD. | 48667 - Central Region
This job post is more than 31 days old and may no longer be valid.

SHENGTANG UNITED PTE. LTD.


Job Description

The Family Manager is responsible for overseeing and coordinating all aspects of household management, ensuring smooth day-to-day activities, supervising household staff, and maintaining the highest standards of organization and service. This role requires strong leadership, attention to detail, and the ability to handle multiple responsibilities efficiently.

Key Responsibilities

Ensure the home is well-maintained and secure.

Oversee home organization, cleanliness, and inventory of household supplies.

Manage home improvement projects and coordinate with service providers.

Train and supervise household staff (e.g., housekeepers, chefs, drivers, security personnel, nannies).

Create staff schedules and assign responsibilities to ensure efficiency.

Monitor performance and provide feedback or training as needed.

Manage family members’ schedules, including appointments, school activities, and travel plans.

Plan and coordinate family events, vacations, and celebrations.

Handle personal errands for family members.

Manage payments for utilities, services, and household staff salaries.

Track and report expenses to family members.

Plan and book travel arrangements for the family.

Arrange transportation, including car services and flights.

Coordinate with schools, medical professionals, and other institutions as needed.

Requirements:

Bachelor’s degree in hospitality, business Administration, or a related field (preferred).

Minimum 5+ years of experience in private household management, estate management, or luxury hospitality.

Experience managing household staff and working in high-net-worth families.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Problem-solving and decision-making capabilities.

Hotel/ House Manager (Base: SG, Private Property)

4-Feb-2025
Private Advertiser | 48712 - Central Region
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

This position plays a pivotal role in coordinating a team of specialists (colleagues and external vendors) to provide best-in-class service standards to a group of ultra-high-networth individuals.

 

Housekeeping

  • Train and develop the Housekeeping team in proper procedures and appropriate performance of duties to ensure smooth running of the residences
  • Writing and reviewing of household manuals / SOPs for owner’s approval and monitor the committed and effective implementation by all team members
  • Sourcing, recruiting and selecting of suitable housekeeping team;
  • Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
  • Frequently interact with owners to maintain direct communication and compliance with their needs

 

Culinary/ Meal-Planning

  • Train and develop the Culinary team in proper procedures and appropriate performance of duties
  • Reviewing of menus or recipes for owner’s approval
  • Sourcing, recruiting and selecting of suitable culinary team
  • Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
  • Frequently interact with owners to maintain direct communication and compliance with their needs

 

Vendor Management

  • Scheduling and monitoring of routine maintenance works/ inspections from landscapers, cleaning services etc

 

Events/ Activities Planning & Execution

  • Responsible for coordination for external services to ensure planned events/ activities are executed according to plans. This includes appropriate setting up of house decoration & ambience such as floral arrangements; door gifts and wines (as and when required)

 

Job Requirements:

  • Minimum 8 years’ experience
  • Vendor and project management skills
  • Pleasant personality with excellent interpersonal skills and a strong team player
  • Experience in delivery of a discreet, confidential and unobtrusive service yet maintaining the fine etiquettes to represent the household
  • Ability to anticipate others’ wishes and adapt accordingly
  • An eye for detail with keen interest in antiques, fine wine and flower arrangement
  • Self-demand for high standard
  • Prior experience working in 5* Hotels will be an advantage

 

Other Information:

  • Permanent position
  • Competitive Salary

Serivice Manager

4-Feb-2025
CANBAL SGP PTE. LTD. | 48701 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

CANBAL SGP PTE. LTD.


Job Description

Morita UNIGORO - Job Openings

A New Authentic Japanese Uni Hotpot Restaurant at 10 Stanley Street, Singapore

Morita UNIGORO is an authentic high-end Japanese restaurant specializing in premium sea urchin (uni) hotpot cuisine, offering an unparalleled dining experience with the finest ingredients from Japan. We are currently looking for passionate and skilled individuals to join our team at our new location in 10 Stanley Street, Singapore.

Floor Service Manager (1 Position - Full Time)

Job Description:

  • Reservation & Inquiry Handling: Manage customer reservations, maintain the reservation system, and respond to inquiries.
  • Service Operations: Oversee and participate in lunch and dinner services, ensuring top-tier hospitality.
  • Team Leadership: Supervise, train, and manage the floor service staff.
  • Order Management: Take and process customer orders accurately, ensuring a seamless dining experience.
  • Payment Handling: Operate the PayNow and credit card payment terminals (cash payments are not handled).
  • Reporting Line: Report to and work under the guidance of the Japanese Restaurant Manager and Management Staff.

Hotel Manager- 5 Yrs Experience - Rockwell Makati

4-Feb-2025
Dempsey Resource Management Inc. | 48698 - Makati City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Dempsey Resource Management Inc.


Job Description

Responsibilities:
 Responsible for the overall operations management of the properties.
 Monitor day-to-day facilities and maintenance operations.
 Lead and supervise all operation staff to ensure daily operations is running smoothly
and efficiently.
 Review the operations processes and workflow to maximize tenant's satisfaction.
 Handle tenant’s complaints, feedback review and take remedial actions for service
recovery and to improve service delivery.
 Maintain an excellent customer service standard with effective internal/external
service communication and to provide good customer service experience at all
times.
 Establish and maintain strong and positive relationships with all landlords, tenants,
vendors, contractors and all internal/external customers.
 Conduct regular inspections of properties and perform preventive property
maintenance promptly to keep the property functioning in good condition.
 Ensure compliance of safety & building regulations and all other statutory
requirements.
 Manage the company’s emergency response team (aka CERT) to ensure on-the-
ground operations are well coordinated, drill, exercises and trainings are carried out
as per schedule.
 Plotting of team roster to be posted every two (2) weeks in advanced.
 Perform any ad-hoc task as assigned by the management.

Requirements:
 Minimum Degree in Property Development/ Real Estate Management or
Hospitality/Tourism/Hotel Management or equivalent.
 At least 5 years of working experience at managerial level in operations.
 Excellent interpersonal and communication skills.
 Good analytical, organizational and problem-solving skills.
 Strong leadership skills, structured with strong work ethics.
 Resourceful, good team player and able to multi-task.
 Result driven and able to work independently in a fast-paced environment.
 Experience in pre-opening operations team is an advantage.

GENERAL MANAGER

4-Feb-2025
Stealth Global Marketing Solutions Inc. | 48694 - Panglao, Bohol
This job post is more than 31 days old and may no longer be valid.

Stealth Global Marketing Solutions Inc.


Job Description

About the role

Stealth Global Marketing Solutions Inc. is seeking an exceptional General Manager to oversee the operations of our resort in the idyllic island of Panglao Bohol. As the General Manager, you will be responsible for leading a talented team and ensuring the seamless delivery of an exceptional guest experience. This is a full-time, on-site role based in Panglao Bohol.

What you'll be doing

  • Providing strategic leadership and direction to the resort's management team
  • Overseeing all aspects of the resort's operations, including rooms, food and beverage, recreation, and guest services
  • Developing and implementing innovative strategies to enhance the resort's market positioning and profitability
  • Maintaining strong relationships with key stakeholders, including owners, suppliers, and the local community
  • Ensuring compliance with all relevant laws, regulations, and brand standards
  • Fostering a positive, customer-centric culture and empowering staff to deliver exceptional service
  • Managing the resort's financial performance, including budgeting, forecasting, and cost control
  • Identifying and implementing opportunities for continuous improvement and growth

What we're looking for

  • Minimum 5 years of experience in a senior management role within the hospitality industry, preferably in a resort setting
  • Proven track record of successfully leading a team and driving operational excellence
  • Strong business acumen and financial management skills
  • Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
  • Adaptable and resourceful, with the ability to thrive in a dynamic environment
  • Fluent in English and the local language(s)
  • Bachelor's degree in Hospitality Management or a related field, or equivalent experience

 

CLEANING SERVICES MANAGER

4-Feb-2025
LYT MANAGEMENT SERVICES PTE. LTD. | 48666 - Paya Lebar Air Base, East Region
This job post is more than 31 days old and may no longer be valid.

LYT MANAGEMENT SERVICES PTE. LTD.


Job Description

  • Conduct stock management of consumables and spares
  • Ensure employees are properly trained and equipped to perform their role
  • Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
  • Certify that equipment is safe to use and in good working condition
  • Oversee all escalations and performance management developments
  • Supervise performance of cleaning team
  • Conduct safety briefings and toolbox talks
  • Collaborate with clients to ensure there are no problems on site
  • Keep close interaction, communication, and coordination with the Front Office and other departments
  • Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
  • Proficiently clean clients’ homes to meet both company and client standards
  • Supervise all employee work on assigned site, to make sure it meets the company and client standards

Operations Manager (Go Hotels - Timog Branch)

4-Feb-2025
ANYA HOSPITALITY GROUP | 48697 - Quezon City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

ANYA HOSPITALITY GROUP


Job Description

QUALIFICATIONS:

  • Candidate must possess a Bachelor’s degree in Hospitality Management, Business Administration, or equivalent;
  • With at least three (3) years of experience in the same field preferably in hospitality industry;
  • With strong leadership abilities to manage and motivate team;
  • With excellent written and verbal communication skills;
  • Proficiency in project management methodologies to plan, execute, and oversee various projects within the operations department;
  • Ability to build consensus and relationships among managers, partners, and employees.

Villa Residences Manager25019052

4-Feb-2025
W Bali - Seminyak | 48684 - Seminyak, Bali
This job post is more than 31 days old and may no longer be valid.

W Bali - Seminyak


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

5 Star Hotel Assistant Manager

4-Feb-2025
MCI Career Services Pte Ltd | 48671 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

MCI Career Services Pte Ltd


Job Description

Job Subject Title: 5 Star Hotel Assistant Manager

 

Job Summary:

  • Salary: $3500-$4300
  • Working Hours: 3 rotating shifts (Morning, Afternoon, Night)
  • Location: Sentosa
  • Benefits: Medical/Bonus/Career Progression

 

Job Responsibilities:

  • Overseeing and ensuring that hotel operations run smoothly.
  • Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
  • As a leader, nurture a high-performance culture within the Front Office department.
  • Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
  • Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
  • Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
  • Identifying and implementing ways on how to improve organisational effectiveness.
  • Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

 

 

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

 

**We regret to inform that only shortlisted candidates would be notified.

 

Juwita Binte Mohammad Razali (Juwita)

Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Hospitality Operations/ Hotel Manager

3-Feb-2025
Business Trends Philippines | 48602 - Tagaytay City, Cavite
This job post is more than 31 days old and may no longer be valid.

Business Trends Philippines


Job Description

Duties and Responsibilities:

Operational Excellence & Team Leadership

  • Oversee front desk, housekeeping, food & beverage, and facilities for smooth day-to-day operations.
  • Develop and implement policies to enhance efficiency and service quality.
  • Foster a guest-centric culture, ensuring exceptional hospitality standards.

Financial & Business Performance

  • Monitor budgets, analyze financial reports, and optimize profitability.
  • Implement data-driven strategies for operational and revenue improvements.
  • Work closely with corporate management to align goals and drive continuous growth.

Compliance & Guest Satisfaction

  • Ensure adherence to health, safety, and industry regulations.
  • Handle guest feedback and implement solutions to enhance overall satisfaction.
  • Maintain high service standards through staff training and quality control.

Qualifications:

Education & Experience:

  • Minimum of 3 years in a hotel operations management role.
  • Degree in Hospitality Management or a related field preferred.

Skills & Competencies:

  • Strong leadership, problem-solving, and strategic decision-making skills.
  • Proficiency in financial analysis, budget management, and operations oversight.
  • Excellent communication and interpersonal skills for managing teams and guests.

Personal Attributes:

  • Detail-oriented, highly organized, and results-driven.
  • Ability to multitask and thrive in a fast-paced environment.
  • Commitment to excellence in hospitality and guest satisfaction.

Seoul Noodle hiring Business develoment director

31-Jan-2025
GOLDMOON SUNTEC PTE. LTD. | 48544 - Central Region
This job post is more than 31 days old and may no longer be valid.

GOLDMOON SUNTEC PTE. LTD.


Job Description

Brands located at Suntec city

1. Operational Management-

Supervise daily operations of the restaurant and ensure a smooth workflow.

- Monitor and improve the quality of food and service
- Establish and enforce standard operating procedures (SOPs).

2. Staff Management

- Hire and train new employees and implement training programs.

- Form teams and motivate staff to work efficiently.

- Create and manage work schedules for employees.

- Evaluate employee performance and provide regular feedback.

3. Customer Service

- Improve customer experience by gathering feedback and resolving issues.

- Handle customer complaints in a prompt and professional manner.

- Train staff on customer service skills and techniques.

4. Financial Management

- Develop and manage budgets, including revenue, expenses, and cost control.

- Analyze sales data and develop strategies based on analysis

.- Find cost-saving measures for efficient operation.

5. Inventory and Supply Management

- Manage inventory to ensure proper stock levels without shortages or excess

.- Collaborate with suppliers to purchase quality ingredients at reasonable prices.

- Plan and place orders for necessary items to maintain efficient inventory management.

6. Marketing and Promotions

- Plan special events and promotions to attract customers and boost sales.

- Enhance the restaurant's online presence and engage with customers on social media.

- Develop advertising strategies to increase brand awareness.

7. Safety and Hygiene Management

- Ensure compliance with food safety and hygiene regulations

.- Assess and mitigate safety risks for employees and customers

.- Conduct regular health inspections to maintain cleanliness

General Manager

31-Jan-2025
PT Langgeng Dunia Selaras | 48521 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

PT Langgeng Dunia Selaras


Job Description

Principal Duties and Responsibilities:

  1. Planning and Budgeting
  • Direct, Review and finalize business planning and budgeting of all brands; oversee and control implementation ensuring profitability of all brand

2. Brands Operations

  • Direct and oversee operations of all brands in terms of sales, delivery of superb customer service, product quality and consistency, professional atmosphere, and clean premises, encourage continuous improvement to the quality and service of the brands remaining current with developments in the hospitality services trends.
  • Specific knowledge: Financial management, Food Health and Safety, English
  • Competency: Interpersonal and communication, Leadership, Problem Solving, Customer Service, Attention to Detail, Teamwork

Resort Assistant Manager

31-Jan-2025
Four Seasons Hotels | 48505 - South Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Four Seasons Hotels


Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

About the role:

Resort Assistant Manager is guest-oriented and manages the guest expectations. Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

What you will do:

  • Directs all activities of the Duty Managers to ensure communications and follow-up on any problems, guest requests or special requirements. 

  • Reviews and monitors schedules of staff in other department of responsibility.

  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.

  • Assures that all financial and credit procedures are followed. 

What you bring:

  • College education or equivalent experience

  • One or three years of experience in Room Division Management.

  • Previous customer experience and ability to work effectively under pressure.

  • Proficient computer skills and knowledge in Microsoft Office products, Opera and other programs as needed.

  • Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Candidate with additional language skills will be preferred.

  • We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:

https://www.fourseasons.com/jimbaranbay

Instagram: https://www.instagram.com/fsbali/

Twitter: https://twitter.com/fsbali

Facebook: https://www.facebook.com/FourSeasonsResortsBali

The vacancy applies for Indonesian National only.

Only short-listed applicants will be notified.

Asst. Hotel Manager

30-Jan-2025
The Hamersons Hotel & Resorts, Inc. | 48481 - Cagayan de Oro, Misamis Oriental
This job post is more than 31 days old and may no longer be valid.

The Hamersons Hotel & Resorts, Inc.


Job Description

Job Summary

The Assistant Hotel Manager oversees daily activities, manages the team, and maintains a welcoming atmosphere for guests. The Assistant Hotel Manager will serve as a key leader in the hotel’s operations, providing direct support to the management team, and collaborating with various departments to ensure high levels of guest satisfaction and operational excellence. The Assistant Hotel Manager will help set the tone for a positive and productive work environment while overseeing staff performance, handling guest relations, maintaining standards of cleanliness and safety, and ensuring that both short-term and long-term hotel goals are met.

Duties and Responsibilities

  1. Oversee and coordinate the daily operations of the hotel, ensuring that all departments (front desk, housekeeping, maintenance, food & beverage) work cohesively to provide exceptional service.
  2. Ensure the smooth functioning of all operational activities, monitoring guest check-ins, check-outs, room assignments, reservations, and overall service delivery.
  3. Ensure that all hotel areas are clean, well-maintained, and meet health and safety standards. Conduct regular property inspections to assess quality and appearance.
  4. Provide a welcoming and personalized experience for all guests by going above and beyond their expectations. Ensure any guest complaints or concerns are addressed effectively and promptly.
  5. Supervise and manage hotel staff to ensure effective performance and deliver a high standard of service. This includes front desk personnel, housekeeping, Food and beverage, and Maintenance.
  6. Support recruitment efforts by assisting with interviewing, hiring, and onboarding new employees.
  7. Provide ongoing training, coaching, and motivation to team members to foster a productive work environment and ensure adherence to hotel standards.
  8. Assist with scheduling and assigning shifts to ensure that the hotel is always adequately staffed, particularly during peak times or special events.
  9. Conduct routine inspections of guest rooms and public areas to ensure they meet the hotel’s quality standards and brand guidelines.
  10. Manage event setup, catering, room arrangements, and other logistics, ensuring excellent guest experiences.
  11. Communicate effectively with upper management, providing regular updates on hotel performance, guest feedback, staffing, and operational challenges.
  12. Represent the hotel in the community and with potential business partners to help enhance the hotel’s reputation and visibility.

Supply Chain Manager

30-Jan-2025
Mezzo Hotel | 48487 - Cebu, Central Visayas
This job post is more than 31 days old and may no longer be valid.

Mezzo Hotel


Job Description

About the role

Mezzo Hotel, a leading hospitality group, is seeking an experienced Supply Chain Manager to ensure that the operational supply demands are met based on agreed timelines for our growing hotel chain in the Cebu Central Visayas region. This full-time role is responsible for ensuring the efficient and cost-effective management of our supply chain, from sourcing and purchasing to inventory control and distribution.

What you'll be doing

  • Develop and implement procurement strategies to support the hotel's operational and financial objectives
  • Manage supplier relationships, negotiate contracts, and monitor supplier performance to ensure optimal pricing, quality, and delivery
  • Oversee the procurement and inventory management of all goods, including food, beverages, guest amenities, and operational supplies
  • Streamline logistics and distribution processes to optimize efficiency and reduce costs
  • Collaborate with cross-functional teams to anticipate and address supply chain challenges
  • Analyse data and generate reports to identify opportunities for process improvements and cost savings
  • Ensure compliance with all relevant regulations, policies, and procedures

What we're looking for

  • Minimum 5 years of experience in a supply chain or procurement management role, preferably in the hospitality industry
  • Demonstrated expertise in managing complex supply chains, including sourcing, purchasing, inventory control, and logistics
  • Proficient in using supply chain management software and data analysis tools to drive decision-making
  • Excellent problem-solving, negotiation, and communication skills
  • Strong strategic and analytical thinking, with the ability to identify and implement process improvements
  • Familiarity with relevant industry regulations and compliance requirements

What we offer

At Mezzo Hotel, we are committed to providing our associates with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance and wellness programs
  • Opportunities for professional development and career advancement
  • Flexible work arrangements and a supportive work-life balance
  • Discounts on hotel stays and dining at our properties
  • A dynamic and collaborative work environment with a strong focus on teamwork and innovation

 

About us

Mezzo Hotel is a leading hospitality  with a growing portfolio of luxury hotel . Our mission is to provide exceptional guest experiences by delivering the highest standards of service and quality. We are committed to sustainability, community engagement, and creating a positive impact in the region we operate. Join our team and be a part of our exciting journey!

Apply now for this exciting opportunity to become our next Supply Chain Manager in Cebu Central Visayas.

Manager, Volunteer Management

30-Jan-2025
Agency for Integrated Care | 48499 - Downtown Core, Central Region
This job post is more than 31 days old and may no longer be valid.

Agency for Integrated Care


Job Description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.



Job description:

Responsibilities
Oversee daily operations and guide team to establish controls and processes to ensure smooth volunteer operations to support policy needs.
• Lead data analysis, develop and oversee dashboards, oversee data systems and data management processes, and ensure that data compliance, integrity and compliance with policies and organisational standards are met.
• Build, manage and sustain partnerships with healthcare organisations across the sector to identify volunteer opportunities in patient-facing and care-related roles with greater manpower needs and increase capacity for volunteer deployments.
• Oversee engagement of new partners and increase capacity for volunteer deployments in the needed manpower roles. To also maintain good partnership and support from existing PHI and CCO partners.
• Set up and refine processes for healthcare partners in volunteer deployment and management, including troubleshooting issues for partners, negotiating with partners, and maintaining timely and accurate volunteer records and data to achieve the desired outcomes.
• Plan and organise engagement, recognition and appreciation events for volunteers and partner organisations.
• Develop and implement enablers such as indemnity and insurance for healthcare organisations, including setting up the necessary processes.
• Monitor KPIs, guide team towards achieving set targets and KPIs, and generate KPI reports.
• Supervise and support the team in outreach/recruitment activities, and onboarding to orientate the volunteers.
• Volunteer Management system (VMS) and Allowance disbursement to volunteers:
- Engage stakeholders to develop, implement and use IT solutions
- Guide the team in supporting volunteers and partners in VMS and allowance issues, including developing and reviewing VMS user guides for volunteers and partners to enhance user journey and nominating volunteers on VMS to facilitate their shift booking
- Conduct monthly verification of volunteering hours with volunteers
- Manage finance processes, including reconciliation of volunteer allowance and monthly disbursement of allowance
Requirements
• Minimum 8 years of working experience with 2 years in a managerial capacity, with some knowledge of the healthcare, social and/or community care sectors.
• Preferably with some knowledge or experience in engaging and managing volunteers.
• Proficiency in data collection, management, analysis, reporting, and compliance/governance.
• Experience in budgeting and finance compliance/governance.
• Strong communicator and writer, excellent interpersonal and stakeholder engagement skills.
• Good organisational and resource (e.g. time, people) management skills.
• Analytical and organised, able to translate concepts into actionable goals.
• Meticulous, resourceful and creative.

PARK HEAD

30-Jan-2025
Peak Development Inc. | 48490 - Muntinlupa City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Peak Development Inc.


Job Description

  • At least 5 years of working experience in the Memorial Park
  • Must be knowledgeable in operations and administrative work
  • Candidate must possess at least Bachelor's College Degree in any field
  • Required language(s): English, Filipino
  • Excellent communication skills, both oral and written
  • Required Skill(s): Customer Oriented, Service Oriented, People Management, Time Management, Microsoft Office, Public Relations, Operations Management, Decision Making, Problem Solving
  • Ability to work as a Member of a team
  • Ability to follow established statutory and office procedures
  • Knowledgeable of safety measures and practices in performing park duties
  • Ability to establish and maintain business relationships with the community and other organizations

HOSPITALITY MANAGER

30-Jan-2025
PT Kembang Artha Boga | 48479 - South Tangerang, Banten
This job post is more than 31 days old and may no longer be valid.

PT Kembang Artha Boga


Job Description

Requirement  :
- Ideally Max. 40 Years Old
- Candidate must possess at least Bachelor, in Tourism & Hospitality, Food & Beverage Services Management or equivalent.
- At least 5 years of working experience as Hospitality/Guest Relation Manager in F&B Industry.
- Well-groomed and Presentable
- Attention to detail and a proactive approach to problem-solving.
- Having good interpersonal, strong and innovative leadership.
- Understand about quality and service operations.
- Strong Managerial, Communication Skills.
- Strong Commitment to Service Excellence.
- Maintain a positive attitude, initiative and focus on customer satisfaction in a fast-paced environmen

Job Description :
- Customer Service : Greeting customers, providing high-level customer support, and ensuring customer satisfaction.
- Communication : Communicating effectively with peers, both verbally and in writing
- Supervise, guide, and evaluate the performance of employee and identify training and development needs in order to improve the competence and capabilities of employee to match the operational needs of the company.
- Provide input and advice on appropriate solutions to management regarding employee & customer issues / problems.
- Work with empathy, adaptability, clear and effective communication.

Asst Manager

29-Jan-2025
CHILLAS PTE. LTD. | 48460 - Novena, Central Region
This job post is more than 31 days old and may no longer be valid.

CHILLAS PTE. LTD.


Job Description

Proactive, Cheerful, articulate and experienced individual with a customer service disposition.

For the right candidate good career prospects are assured.

The position is for our Gastrobarat Robertson Quay that serves Drinks along with Thai and Indian cusine

Hotel Manager

29-Jan-2025
Filinvest Land Inc. | 48448 - Tagaytay City, Cavite
This job post is more than 31 days old and may no longer be valid.

Filinvest Land Inc.


Job Description

FILINVEST COMPANY: QUEST HOTEL TAGAYTAY CITY

 

Position Summary: 

In accordance with the policies, procedure and standards of Chroma Hospitality and Quest Hotels, and under the direct supervision of the VP- Operations, the Hotel Manager is responsible for the general administration and profitability of the operation of the whole property including the department of Front Office, Housekeeping, Engineering, Human Resources, Accounting and Finance, Security and Safety, Sales and Marketing, Restaurant and Banquet.



Scope and Responsibilities:
 

  • Develops and implements strategies to achieve Employee Satisfaction Index goals.
  • Creates a positive work environment for all employees. 
  • Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
  • Orients and trains qualified employees.
  • Conducts effective employee meetings and counseling sessions. 
  • Determines, communicates, and monitors achievement of standards of performance on a timely basis.
     
  • Analyses customer feedback on quality and efficiency of service in the various Front Office sections - Coordinates with other departments regarding customer questionnaire analysis.
  • Meets customers whenever possible. - Practices maximum flexibility and creativity when dealing with special customers. 
  • Ensures the attainment of occupancy, average transient rate (ATR) and revenue targets so as to achieve maximum room yield.
  • Determines and supervises rate structure for daily pick-up guests to maintain forecasted average rate.
  • Analyses customer feedback on quality and efficiency of service in the various Front Office and Food and Beverage section
  • Ensures all staff are aware of the current rate structure.
  • Ensures that all Airport Representatives are aware daily on the availability of rooms.
  • Increase in certain segments; implements agreed strategies. 
  • Prepares rationale for strategies and submits to the Front Office Manager for approval.
  • Projects expenses for the next 3 months.
  • Enhances customer service quality to differentiate us from our competitors.
  • Acts on guest concerns immediately.
  • Encourages front liners to be proactive when it comes to customer needs.
  • Meets VIP arrivals.

 

Qualifications:

  • College degree preferably in Hotel Management 
  • 10 years experience in a first class Hotel, with a minimum of 8 years gained in a management position

Resort Manager for Cavinti Laguna

27-Jan-2025
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC | 48392 - Cavinti, Laguna
This job post is more than 31 days old and may no longer be valid.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC


Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

Resort Manager for El Nido Palawan

27-Jan-2025
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC | 48391 - El Nido, Palawan
This job post is more than 31 days old and may no longer be valid.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC


Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

Assistant Manager - Public Area

27-Jan-2025
Mandarin Oriental | 48338 - Singapore
This job post is more than 31 days old and may no longer be valid.

Mandarin Oriental


Job Description

Responsibilities: 

  • Lead and manage the Public Area Supervisor and Public Area Attendants
  • Motivate, train, and supervise all Public Area colleagues 
  • Ensure that all relevant FHLSS standards are in place and followed
  • Execute projects such as preventive maintenance, inventories, and productivity studies
  • Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per Mandarin Oriental Standards
  • Conduct daily meetings with Supervisors and Housekeeping colleagues
  • Maintain an ongoing Safe & Sound program
  • Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
  • Conduct appraisal and performance reviews on a regular basis
  • Identify colleagues for further development or training needs
  • Respond to guest questions and needs professionally, timely and with a smile
  • Handle guest complaints in a polite and professional manner
  • Take ownership of any guest complaints and follow up on the service recovery
  •  

Shift Manager

26-Jan-2025
MY INN HOTEL GROUP | 48316 - Calamba City, Laguna
This job post is more than 31 days old and may no longer be valid.

MY INN HOTEL GROUP


Job Description

Job Description

We are seeking Hotel Shift Managers/Supervisors to be a part of our growing family. We are looking for dedicated individuals who are good at handling customers, and who can also bring out the best in their team members. The Shift Manager also makes sure that operations run smoothly during their shift and cleanliness, quality and service levels of the hotel are consistent and improving.

Responsibilities:

  • Positions open at My Inn, Calamba City, Laguna
  • Manages different departments (front-office, housekeeping, etc.) during a shift, including maintaining and improving cleanliness and service quality
  • Makes staffing decisions including scheduling or hiring
  • Handles guest concerns and manages inventory levels
  • Upholds company culture and employee morale
  • Other managerial and/or front office duties

Minimum Qualifications:

  • Bachelor’s Degree in any field
  • Previous supervisory or managerial role in a hotel, fast food, restaurant, retail or other service industries

stage manager

25-Jan-2025
Safeguard Eco-Tech Pte. Ltd. | 48279 - Singapore
This job post is more than 31 days old and may no longer be valid.

Safeguard Eco-Tech Pte. Ltd.


Job Description

- responsible for arranging performaning artistes rostering

- conduct training for performing artistes performance

- ensuring each artiste monthly performance routine

- independent and motivated individual

- experience in managing events for the company

- providing ideas for hosting of monthly events

ASSISTANT MANAGER

25-Jan-2025
New Tanglin Halt Kitchen Pte. Ltd. | 48292 - Singapore
This job post is more than 31 days old and may no longer be valid.

New Tanglin Halt Kitchen Pte. Ltd.


Job Description

Job Description & Requirements

JOB BRIEF

We are looking for a Assistant Manager to ensure all daily activities run smoothly and efficiently.

Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

RESPONSIBILITIES

• Research new wholesale food suppliers and negotiate prices

• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.

• Scheduling shifts and assigning tables to waitstaff.

• Resolving customers' questions and grievances in a professional manner.

• Conducting payroll activities in an accurate, timely manner.

• Ensuring that the restaurant adheres to pertinent health and safety regulations.

• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.

• Recording all income and expenses and ensuring that cash registers are balanced.

• Manage and store vendors’ contracts and invoices

• Coordinate communication between front of the house and back of the house staff

• Prepare shift schedules

• Process payroll for all restaurant staff

• Supervise kitchen and wait staff and provide assistance, as needed

• Keep detailed records of daily, weekly and monthly costs and revenues

• Appointing, inducting, and mentoring new staff members.

• Monitor compliance with safety and hygiene regulations

• Gather guests’ feedback and recommend improvements to our menus

REQUIREMENTS

• Work experience as a Assistant Manager

• Educational Background: Possess at least a Bachelor's degree in Finance

• Familiarity with restaurant management software

• Good math and reporting skills

• Intermediate accounting and arithmetic skills.

• Strong leadership skills with an affinity for capacity development.

• Customer service attitude

• Communication and team management abilities

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• The ability to work under pressure.

Director of Operations

25-Jan-2025
HILLS AESTHETICS PTE. LTD. | 48315 - Singapore
This job post is more than 31 days old and may no longer be valid.

HILLS AESTHETICS PTE. LTD.


Job Description

A Director of Operations is a high-level executive responsible for overseeing the day-to-day operations of a company or a specific department within a larger organization.

Key Responsibilities:

  • Strategic Leadership:Develop and implement operational strategies that align with the company's overall goals.
    Conduct market research and analysis to identify opportunities and assess competitive threats.
    Oversee the development and implementation of departmental budgets and forecasts.
    Monitor key performance indicators (KPIs) and track progress towards departmental goals.
  • Leadership & Management:Lead, mentor, and develop a high-performing team of managers and staff.
    Foster a positive and collaborative work environment.
    Recruit, hire, and onboard talented individuals.
    Provide performance feedback, coaching, and professional development opportunities.
    Address and resolve employee concerns and conflicts effectively.
  • Operational Excellence:Oversee the day-to-day operations of the department, ensuring efficient and effective execution of all activities.
    Identify and implement process improvements to enhance efficiency and productivity.
    Ensure compliance with all relevant regulations, policies, and procedures.
    Manage and mitigate operational risks.
  • Business Development:Identify and pursue new business opportunities to expand the department's reach and market share.
    Build and maintain strong relationships with key stakeholders, including clients, partners, and industry peers.
    Represent the department at industry events and conferences.
  • Communication & Collaboration:Effectively communicate with all levels of the organization, including senior management, team members, and external stakeholders.
    Build and maintain strong cross-functional relationships with other departments.
    Prepare and present reports and presentations to senior management on departmental performance and progress.

Essential Skills:

  • Strategic Thinking: Ability to develop and execute long-term plans.
  • Leadership & Management: Strong leadership, mentorship, and team-building skills.
  • Business Acumen: Deep understanding of business principles, financial management, and market trends.
  • Communication & Interpersonal Skills: Excellent communication, presentation, and interpersonal skills.
  • Analytical & Problem-Solving Skills: Ability to analyze data, identify problems, and develop effective solutions.
  • Decision-Making: Ability to make sound and timely decisions, often with limited information.
  • Innovation & Creativity: Ability to think outside the box and develop innovative solutions.
  • Results-Orientation: Strong focus on achieving goals and exceeding expectations.
  • Teamwork & Collaboration: Ability to work effectively with cross-functional teams and build strong relationships.
  • Change Management: Ability to lead and manage organizational change effectively.

In essence, a Director of Operations is a critical leader who ensures that the day-to-day operations of a company or department run smoothly, efficiently, and effectively while also contributing to the overall strategic direction and success of the organization.

Contact Details

More details can contact/Whatsapp +65 88760034 or email hills.aesthetics.sg@gmail.com

Asst. Manager- Grand Club

24-Jan-2025
Grand Hyatt | 48263 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Grand Hyatt


Job Description

Summary

Grand Hyatt Manila is a landmark building that offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for a well experienced Asst. Manager- Grand Club who will ensure the smooth operation the Grand Club while providing an exclusive and personal guest experience.

In this local role, you will actively guide and direct the team to ensure consistency in service delivery and high level of performance.  The team will be the first point of contact for VIP guests and your role is to ensure that all team members deliver an unmatched level of service that is uniquely Grand Hyatt.

Qualification

Ideal candidate shall meet the following criteria:

  • Progressive experience in Front Office or Guest Services gained over the last 5-7 years in a 5-star luxury property, 2 years of which would have been spent as an Asst. Manager- Grand Club or Asst. Manager- Guest Services.
  • Well versed in the local area and able to relate to various cultures and groups.
  • Hotel Food & Beverage management and fine-dining restaurant experience, an advantage.
  • Working knowledge of OPERA system.

Senior Manager (Genting Hotel Jurong)

24-Jan-2025
Resorts World at Sentosa Pte Ltd | 48241 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

The Senior Manager is responsible for overseeing the front office day-to-day operations of our multi-hotel 5-star resort. This role requires a dynamic leader with excellent guest service skills, strong ability to manage a diverse team and the capacity to ensure seamless and luxurious experiences for all guests. The candidate must have a strong passion for hospitality and guest services with a deep understanding of front office operations and the ability to uphold the resort's prestigious reputation.

Primary Responsibilities:

Leadership & Management

  • Manage and supervise the front office team, including reception and concierge services, across multiple hotels within the resort.
  • Develop and implement training programs to ensure high standards of service rendered to all guests.
  • Ensure the front office team comply with resort's policies and procedures, including safety and security protocols.
  • Maintain knowledge of emergency procedures and ensure the team is trained accordingly.
  • Attend and contribute to management meetings; provide insights on front office operations.
  • Schedule and monitor the shift work of the team to ensure coverage at all times.
  • Foster a positive and collaborative work environment.

Guest Services & Operational Excellence

  • Oversee the daily operations of the front desk, including guest check-in/out, rooms allocation and payment process.
  • Ensure exceptional guest experience from check-in to check-out; resolve guest complaints and concerns promptly and effectively.
  • Handle VIP guests and high-profile clients, ensuring personalized and discreet services.
  • Coordinate with housekeeping, maintenance and other departments to ensure room readiness and guest satisfaction.
  • Monitor and maintain the front office's operational efficiencies and implement improvements or new initiatives, where necessary.
  • Manage and optimize the use of property management systems (PMS) and other relevant technologies.
  • Act as the primary point of contact between the front office and other departments, ensuring seamless communication.

Financial Management

  • Assist in the preparation and management of the front office budget.
  • Monitor revenue generation, including upselling opportunities and room rates management.
  • Ensure accurate billing and payment process, minimizing errors and discrepancies.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred.
  • Minimum 5 years of experience in front office operations, with at least 3 years in a management role within a luxury or 5-star hotel/resort setting.
  • Experience managing multi-hotel or large-scale resort operations will be an advantage
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management systems (PMS) and front office software.

Senior Manager (Genting Hotel Jurong)

24-Jan-2025
Resorts World at Sentosa Pte Ltd | 48283 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

The Senior Manager is responsible for overseeing the front office day-to-day operations of our multi-hotel 5-star resort.  This role requires a dynamic leader with excellent guest service skills, strong ability to manage a diverse team and the capacity to ensure seamless and luxurious experiences for all guests. The candidate must have a strong passion for hospitality and guest services with a deep understanding of front office operations and the ability to uphold the resort’s prestigious reputation.

Primary Responsibilities:

Leadership & Management

  • Manage and supervise the front office team, including reception and concierge services, across multiple hotels within the resort.
  • Develop and implement training programs to ensure high standards of service rendered to all guests.
  • Ensure the front office team comply with resort’s policies and procedures, including safety and security protocols.
  • Maintain knowledge of emergency procedures and ensure the team is trained accordingly.
  • Attend and contribute to management meetings; provide insights on front office operations.
  • Schedule and monitor the shift work of the team to ensure coverage at all times.
  • Foster a positive and collaborative work environment.

Guest Services & Operational Excellence

  • Oversee the daily operations of the front desk, including guest check-in/out, rooms allocation and payment process.
  • Ensure exceptional guest experience from check-in to check-out; resolve guest complaints and concerns promptly and effectively.
  • Handle VIP guests and high-profile clients, ensuring personalized and discreet services.
  • Coordinate with housekeeping, maintenance and other departments to ensure room readiness and guest satisfaction.
  • Monitor and maintain the front office's operational efficiencies and implement improvements or new initiatives, where necessary.
  • Manage and optimize the use of property management systems (PMS) and other relevant technologies.
  • Act as the primary point of contact between the front office and other departments, ensuring seamless communication.

Financial Management

  • Assist in the preparation and management of the front office budget.
  • Monitor revenue generation, including upselling opportunities and room rates management.
  • Ensure accurate billing and payment process, minimizing errors and discrepancies.

Requirements:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
  • Minimum 5 years of experience in front office operations, with at least 3 years in a management role within a luxury or 5-star hotel/resort setting.
  • Experience managing multi-hotel or large-scale resort operations will be an advantage
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management systems (PMS) and front office software.

Performing artiste manager

23-Jan-2025
LLOYD MANPOWER RESOURCES PTE. LTD. | 48190 - East Region
This job post is more than 31 days old and may no longer be valid.

LLOYD MANPOWER RESOURCES PTE. LTD.


Job Description

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Assistant Manager | Odette

23-Jan-2025
Odette Restaurant Pte Ltd | 48219 - East Region
This job post is more than 31 days old and may no longer be valid.

Odette Restaurant Pte Ltd


Job Description

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

  • Running a section of the restaurant effectively and ensuring consistency throughout service
  • Prioritise the needs of guests and strive to exceed their expectations.
  • Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
  • If dishes require tableside preparation or presentation, you will be required to perform these duties
  • Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

We love people who:

  • Go above and beyond to make someone else's day
  • Are thoughtful and kind, while upholding high standards
  • Own outcomes and drive solutions
  • Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

Assistant/Manager, MVNO

23-Jan-2025
M1 Limited | 48226 - Jurong East, West Region
This job post is more than 31 days old and may no longer be valid.

M1 Limited


Job Description

About the job

Responsibilities:

Commercial and operational management of MVNOs, which includes:

  • End-to-end ownership of account revenue and profitability
  • Day-to-day account management and operational support of MVNOs
  • Setting targets and conducting regular business reviews to evaluate performance and work with MVNO partners to ensure success
  • Understanding all existing and new technical requirements from MVNO partners and liaising between MVNO partners and internal teams to gather scope and create solutions to meet these requirements
  • Tracking product development for the MVNO and ensuring on-time delivery within expectations
  • Project management of key product development projects within the department and coordinating with relevant internal departments in developing specifications and managing the implementation process

Requirements:

  • A good degree in Business or Engineering
  • At least 3 years of experience in business development or product management
  • Strong quantitative analytical skills to evaluate commercial opportunities and performance of existing accounts
  • Excellent communication skills, strong interpersonal skills, and the ability to manage a variety of C-Level stakeholders both externally and internally
  • Ability to understand telecom systems and experience in MVNO/MVNE platforms would be desirable
  • Entrepreneurial mindset and flexible approach

Assistant Manager, Central Deployment

23-Jan-2025
Resorts World at Sentosa Pte Ltd | 48187 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Primary Responsibilities:

  • Rostering Support: Assist the F&B Deployment Manager in overseeing the deployment team. Help in ensuring all shifts are effectively staffed, managing minor manpower gaps, and supporting in the development of contingency plans. Assist in supervising the processes for:
  • Deployment of staff
  • Scheduling for Inductions Programs
  • Submissions to relevant authorities.
  • Support the review and analysis of historical trends for Deployment.
  • Planning Assistance: Aid in formulating strategies for the rostering process. Contribute to process mapping and efficiency improvements within rostering operations.
  • HR Collaboration: Support collaboration with HR to integrate new team member induction and skill assessment into the rostering system, ensuring staffing meets workforce needs.
  • Business Unit Support: Facilitate communication and coordination with individual business units to ensure effective cross-deployment and optimal resource allocation.
  • Communication: Assist in maintaining clear communication channels to align rostering practices with the division's objectives.
  • Project Support: Help coordinate and manage projects related to rostering, including scheduling, pre-deployment processes, and absence management.
  • Change Management Assistance: Support the design and implementation of change management strategies for transitioning rostering duties from business units.

Requirements:

  • Must possess at least Diploma/Advanced/Higher/Graduate Diploma or equivalent practical experience 
  • Strong communication skills, both written and verbal.
  • Leadership potential, with the ability to assist in guiding and motivating a team.
  • Analytical and problem-solving skills.
  • Capacity to multitask in a fast-paced, diverse environment.
  • Proficiency in Microsoft Office suite.
  • Understanding F&B operations is advantageous.

Assistant Manager 5/8 off Days per month/ NEW JOIN BONUS $1200

23-Jan-2025
Bachmann Japanese Restaurant Pte Ltd | 48184 - Singapore
This job post is more than 31 days old and may no longer be valid.

Bachmann Japanese Restaurant Pte Ltd


Job Description

Job Responsibilities

· Assist Outlet Manager in ensuring daily opening and closing duties in the outlet are properly executed

· Overseeing outlet operations and maintaining its operational smoothness

· Maintain high productivity, quality, and customer service standards

· Respond efficiently and accurately to customer feedback

· Recruiting & hiring of restaurant staff

· Responsible for induction training and on the job training of new employees and also newly promoted staff

· Responsible for employee's performance and discipline

· Responsible for achieving target sales and profit levels

· Liaise with Central Kitchen and external suppliers for ordering

· Manage stock levels of beverage and other related utensils and cutleries

· Backend duties: Sales report, stock takes, scheduling etc

· Ensuring safety, cleanliness and sanitation standards are adhered to by all staff

of the restaurant

· Handle any other duties assigned by Outlet Manager

Job Requirements

· Minimum GCE O-Level or ITE qualifications

· Minimum 2 years managerial experience in F&B or relevant experience

· Positive attitude with ability to influence and lead a team

· With F&B experience is an asset but not essential

· Pleasant and cheerful personality, energetic and team player

· Provide friendly and professional service to customers

· Able to multi-task, adapt to fast paced environment and work under pressure

· Able to perform split shift and work on weekends and public holidays

· Possess WSQ Food & Hygiene Certificate

Hospitality Manager

22-Jan-2025
MASE HOLDINGS INC. | 48141 - Bonifacio Global City, Taguig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

MASE HOLDINGS INC.


Job Description

A Hospitality Manager is responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. He/she hires qualified personnel, coordinates operations, supervises staff, handles customer complaints, enforces regulations, and ensures efficient management of supplies and expenses.

Job Description: 
Customer Service

  • Ensures excellent customer service is implemented at all times.

People Management

  • Supervises cafe personnel by communicating job expectations, appraising job results, and disciplining employees.

Inventory Management

  • Manages inventory needed for hotel / cafe operations and the timely requisition and delivery of materials and equipment.

Store Management

  • Ensures a safe, secure, and well-maintained facility that complies with environmental, health, safety, sanitation and security standards; Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Marketing & Promotions

  • In-charge of developing and implementing marketing and promotional activities for the cafe; Initiates relationship-building efforts with lessors, partners, vendors and all stakeholders in collaboration with the marketing office.

Policies & Procedures

  • Develops and implements policies and procedures to improve operations and support systems for the cafe operations, as well as for training, coaching, counseling, and career development of staff.

Management Meetings & Reports

  • Attends corporate meetings and events; Prepares management reports required for operational meetings. 

Others

  • Other tasks that may be assigned from time to time

 

Qualifications & Experience:

  • Proven experience as a hospitality manager
  • Hands-on experience in customer service or sales
  • Solid understanding of hospitality procedures and best practices
  • Knowledge of quality standards
  • Proficient in MS Office and relevant software
  • Excellent organizational and leadership skills
  • Outstanding communication (verbal and written) and interpersonal skills
  • Problem-solving aptitude
  • BS Graduate in Hospitality Management

General Manager

22-Jan-2025
LEAD GENERAL HOT POT PTE. LTD. | 48113 - Boon Keng, Central Region
This job post is more than 31 days old and may no longer be valid.

LEAD GENERAL HOT POT PTE. LTD.


Job Description

The General Manager (GM) is responsible for the overall operation, management, and profitability of the restaurant. They lead the team to deliver exceptional customer experiences, maintain operational excellence, and achieve financial goals. The GM ensures that all activities align with the restaurant's vision, standards, and objectives.

Key Responsibilities
1. Operational Management
  • Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
  • Monitor food quality, hygiene, and customer service standards.
  • Ensure compliance with local regulations, including health, safety, and licensing requirements.
  • Develop and maintain operating policies and procedures.
2. Team Leadership and Development
  • Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
  • Foster a positive work environment, promoting teamwork and staff engagement.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Address staff concerns and resolve conflicts effectively.
3. Financial Management
  • Prepare and manage budgets, including monitoring costs and revenue streams.
  • Analyze sales reports and develop strategies to achieve financial targets.
  • Oversee inventory management, including ordering and cost control.
  • Implement initiatives to increase profitability, such as upselling and promotions.
4. Customer Experience
  • Ensure outstanding customer service to enhance guest satisfaction.
  • Address customer complaints and resolve issues promptly and professionally.
  • Gather and act on customer feedback to improve service quality.
5. Marketing and Business Development
  • Collaborate with the marketing team to develop promotional campaigns and special events.
  • Build and maintain relationships with customers, suppliers, and partners.
  • Identify and implement strategies to attract and retain customers.
6. Reporting and Administration
  • Generate and analyze operational and financial reports.
  • Ensure proper documentation, including staff schedules, incident reports, and regulatory compliance records.
  • Communicate effectively with stakeholders, including ownership and management teams.
Key Qualifications
Education and Experience
  • Bachelor's degree in hospitality management, business, or a related field (preferred).
  • Minimum of 5 years of experience in restaurant management, with at least 2 years in a General Manager role.
Skills and Competencies
  • Strong leadership and team-building skills.
  • Excellent problem-solving and decision-making abilities.
  • In-depth knowledge of restaurant operations, food safety, and customer service standards.
  • Financial acumen, with experience managing budgets and analyzing reports.
  • Proficient in POS systems and basic office software.
  • Exceptional communication and interpersonal skills.

Grocery Department Manager - GN9

22-Jan-2025
MCI Career Services Pte Ltd | 48165 - Central Region
This job post is more than 31 days old and may no longer be valid.

MCI Career Services Pte Ltd


Job Description

Job Summary:

Salary: Up to $3,500 
Work Week: 6 days, rotating shifts
Location: Based on allocation
Benefits: AWS and Variable Bonus

Job Responsibilities:

  • Achieve customer satisfaction, sales, and profit targets for the store.
  • Ensure compliance with SOPs and personnel policies through supervision and follow-up.
  • Develop strategies and business plans to optimize sales, margins, profits, and manage shrinkage.
  • Analyze and forecast market trends to maintain a competitive edge.
  • Execute merchandising and corporate strategies effectively for operational excellence.
  • Manage inventory levels to ensure availability without overstocking.
  • Provide coaching and support to build and lead a high-performance team.
  • Perform other ad hoc duties as assigned.

    Requirements:
  • Minimum 5 years of managerial experience in the retail industry.
  • Willing to work on rotating shifts, including weekends and public holidays.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.
 

Lim Jing Yi (Gennie)
Registration Number: R23116699
EA License No: 06C2859
MCI Career Services Pte Ltd

Novotel Singapore on Stevens - General Manager

22-Jan-2025
Novotel Singapore on Stevens | Mercure Singapore on Stevens | 48115 - Central Region
This job post is more than 31 days old and may no longer be valid.

Novotel Singapore on Stevens | Mercure Singapore on Stevens


Job Description

This position is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

The General Manager will plan, organise, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Primary Responsibilities

Business Performance

  • Support the annual budgeting process and financial forecast for the operations departments
  • Ensure that all operations departments are maximising revenue and profit potentials while minimizing costs and staying within budget guidelines
  • Analyse monthly P&L and month-end reports, identify deviation from business plan goals
  • Gather and report financial information to Owners

Operation

  • Develop, recommend, implement and manage the operational department’s annual and long term goals
  • Conduct daily briefing with management on current key activities
  • Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
  • Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
  • Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
  • Represent the Brand in projecting a credible image to the market, residents and colleagues alike
  • Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
  • Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Team Management

  • Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
  • Identify and develop team members with potential
  • Conduct performance review and manages performance issues that arise within the operations departments management team
  • Constantly monitor team members performance, attitude and degree of professionalism.

Kindly note that only shortlisted candidates will be contacted.

Assistant Manager at Pirata Group

22-Jan-2025
Pirata LC Limited | 48120 - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Pirata LC Limited


Job Description

About the Role

We’re now looking for a dynamic Assistant Manager to join Pirata Group. 

 

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

 

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing.

 

Duties & Responsibilities

  • Ensure smooth implementation and execution of the restaurant operations
  • Provide training to the team to deliver the highest quality of service and sustain brand image
  • Implement marketing activities to drive sales and revenue for the restaurant
  • Control stocks for daily use in the restaurant to ensure service requirements are met
  • Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant
  • Manage and store vendors’ contracts and invoices
  • Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
  • Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
  • Monitor compliance with safety and hygiene regulations
  • Gather guests’ feedback, respond accordingly, and resolve guest complaints

 

Requirements

  • 3+ years experience in hospitality industry
  • Strong management skill with a positive mindset and friendly image
  • Understanding in MS Office
  • A team player who is reliable and dependable
  • Enthusiastic when serving guests
  • Excellent communication, interpersonal and leadership skills
  • Self-organised and details-oriented with a strong sense of responsibility
  • Good business sense and operational, administrative and social skills
  • Passion, determination and commitment for success in the F&B industry
  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

 

Benefits

  • 50% discount at all our restaurants
  • Guaranteed inc incentive scheme – the teams make our venues successful and are rewarded in line with its performance!
  • Cash and credit card tips
  • Medical insurance
  • Referral bonus

MANAGER

22-Jan-2025
THE CATANAUAN COVE CORP. | 48135 - Malate, Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

THE CATANAUAN COVE CORP.


Job Description

About the role

The Catanauan Cove Corp. is seeking a dedicated Manager to oversee the day-to-day operations of our premier hospitality establishment located in the heart of Malate, Manila. As our Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel, restaurant and other amenities, while delivering exceptional customer service to our guests. This is a full-time position based in our Malate, Manila location.

What you'll be doing

  • Manage all hotel and resort  operations, including front desk, housekeeping, food and beverage, and maintenance
  • Develop and implement policies and procedures to optimize efficiency and customer satisfaction
  • Supervise and mentor a team of hospitality professionals, providing guidance and training as needed
  • Monitor financial performance and make data-driven decisions to maintain profitability
  • Collaborate with other department heads to coordinate activities and resolve any issues that may arise
  • Engage with guests to address their needs and concerns, ensuring a seamless and enjoyable experience
  • Represent the company at industry events and maintain positive relationships with key stakeholders

What we're looking for

  • Minimum of 5 years of experience in a similar managerial role within the hospitality industry
  • Strong leadership and people management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal abilities, with a customer-centric approach
  • Proficient in financial management, with the ability to analyse data and make informed decisions
  • Thorough understanding of hospitality operations, including front desk, housekeeping, and food and beverage
  • Proven track record of implementing successful strategies to enhance efficiency and profitability
  • Adaptable and able to thrive in a fast-paced, dynamic environment

What we offer

At The Catanauan Cove Corp., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

 

  • Comprehensive health and wellness package
  • Generous paid time off and holidays
  • Opportunities for professional development and career advancement
  • Discounts on our hotel and dining services
  • A supportive and collaborative work environment

 

About us

The Catanauan Cove Corp. is a leading player in the hospitality industry, known for our commitment to excellence and our unwavering dedication to delivering exceptional experiences to our guests. With a portfolio of premier hotels, restaurants, and amenities, we have established ourselves as a trusted and respected brand in the Philippines. Join our team and be a part of our continued success story.

Apply now for this exciting opportunity to become our next Manager and help shape the future of The Catanauan Cove Corp.

Assistant Manager, Casino System

22-Jan-2025
Solaire Resort & Casino | 48137 - Paranaque City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Solaire Resort & Casino


Job Description

Solaire Resort Entertainment City

 

POSITION SUMMARY 

The Casino System Assistant Manager is responsible for all slot system related software/hardware .the configuration of all media display’s,over head signage,progressive parameters and maintaine slot files. Must have minimal experience in data analylitcs. Must be able to work with compliance for the approval of all slot moves, conversions and progressive settings. 

 

JOB RESPONSIBILITIES

1. Oversees casino system unit.
2. Must have a working knowledge of various slot machine/table games platforms and operating systems.
3. Must be able to synergistically operate and maintain the Casino technical operation at multiple locations.
4. Follows up and verifies all work performed in a system capacity regading movement of slot machines,setting progressive parameters, progressive diplays and graphic displays and be analytically driven.
5. Oversees all casino floor moves which reflects to ACSC .
6. Maintains relationship with vendors to ensure best product is operating.
7. Provides reports on offline machines/tables and other reports as requested.
8. Ensures that policy and procedures are properly followed by all Slot system Team Members.
9. Supervises and assigns staff to slot/table duties, including equipment maintenance, conversion, and machine/table replacement.
10. Tracks the casino systems malfunctions, cause and parts involved.
11. Supervises Casino Tech Supervisors, Sr. Casino Technicians/Casino Technicians.
12. Oversees schedule to ensure adequate coverage.
13. Assists for hiring, termination, and discipline of all subordinate of Casino Technical and reports/documentation there
14. Responsible for ordering and receiving System parts.
15. Responsible for the organization of system parts.
16. Supervises all gaming device conversions, moves, and installations.
17. Follow up checks on work performed in the department.
18. Oversees the installation of system equipment for overhead signs, media displays and slot machines.
19. Maintains a good communication with co-workers and maintains a positive and professional work environment.
20. Contributes to a team effort and accomplishes related results as required.
21. Performs other duties as required.

 

Relevant skills

  • Knowledge of electronic and mechanical functions and play aspects of slot machines.
  • Knowledge of general slot operational, procedures and casino floor operations.
  • Knowledge of slot machines and the electronic data system hardware.
  • Knowledge of slot system networking functions, infrastructure, and operation.
  • Employee relations and discipline
  • Awareness and compliance with company policies and procedures

 

WORK EXPERIENCE

• A minimum of 3 years of experience as a Assistant Manager or same capacity in a similar industry
• 3+ progressive years in the casino industry
• Several years of experience within a large-scale slots operation preferably within SE Asia region
• Minimal 1 year experience in data analysis capacity.

 

Page 13 of 18 in All Hotel Management Jobs

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