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Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Head Concierge

13-May-2025
Shangri-La's Boracay Resort & Spa | 54785 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Shangri-La's Boracay Resort & Spa


Job Description

Edsa Shangri-La Manila

Centrally located near the Ortigas Centre in Mandaluyong City, Edsa Shangri-La, Manila, is an excellent hub from which to explore the island.  The hotel's lush tropical gradens envelop the property with tranquil greenery, creating a peaceful oasis, immersing yourself in the gardens, you sip a cocktail while enjoying the view of the hotel's free-form swimmimg pool.

As the Head Concierge, we rely on you to:

  • Leading the Concierge team 
  • Provide a personalized guest service 
  • Engage with guests and enhance their overall experience with the hotel
  • Create an exceptional and memorable experience for all guests
  • Keep up-to-date the latest trends in the industry and review the standard operating procedures

We are looking for someone who:

  • Takes pride in being a hotelier
  • Is a self-starter and a team player
  • Effective ledership skills
  • Enjoys crafting best-fit solutions for the guests
  • Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Experience Manager

13-May-2025
Destination Group | 54766 - Phuket
This job post is more than 31 days old and may no longer be valid.

Destination Group


Job Description

Position Overview:

As the Experience Manager, you are the face and heartbeat of the RED guest journey. You will lead the charge in ensuring every guest interaction is meaningful, fun, and personalized—from arrival to departure and beyond. You are not just a manager—you’re a vibe curator, community connector, and in-the-know local ambassador.


Key Responsibilities:

  • Create WOW moments for guests by curating personalized and Instagram-worthy experiences on and off the property.

  • Work closely with F&B, Front Office, and Events teams to drive engagement, organize activations, and host RED-style happenings.

  • Proactively greet, interact, and build relationships with guests to gather insights and elevate their stay.

  • Lead guest feedback initiatives and ensure quick and effective resolution of complaints or service issues.

  • Collaborate with Marketing to promote local events, tours, and hotel experiences through social media and guest communications.

  • Constantly explore and partner with local artists, musicians, foodies, and wellness experts to offer vibrant in-house programming.

  • Be a visible, energetic presence in public areas, driving the hotel’s RED vibe and building loyalty.

  • Ensure RED brand standards are alive and kicking across all touchpoints of the guest experience.


Qualifications & Skills:

  • Minimum 3 years’ experience in guest relations, lifestyle hotels, or events/experience management.

  • Background in hospitality, tourism, or entertainment is a big plus.

  • Passion for people, culture, music, art, and storytelling.

  • Excellent communication skills in English (Thai and other languages are an advantage).

  • Energetic, social, and hands-on personality who thrives in a fast-paced, guest-facing role.

  • Tech-savvy and active on social media platforms.

  • Creative thinker with an eye for detail and trend spotting.


What We Offer:

  • A dynamic and creative work environment where no two days are the same.

  • The chance to be part of a globally recognized brand with a disruptive, lifestyle twist.

  • Competitive compensation and benefits.

  • Career development in a brand that’s growing across the region.

Assistant General Manager

13-May-2025
Aqua Restaurant Management Limited | 54773 - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Aqua Restaurant Management Limited


Job Description

Responsibilities

  • Develop and drive the sales and profit of one of the Hong Kong’s top restaurant
  • Ensure the Company’s standards of cuisine are maintained at highest level
  • Manage and lead a team of 70+ staff to deliver first class dining experience
  • Develop, implement and deliver annual plan and monthly results
  • Implement internal monitoring system to optimize the cost, wastage and resources utilization
  • Work with Events Sales Team to organize events and promotional activities
  • Collaborate with Marketing team to develop and implement the marketing activity plans
  • Ensure Company standards and statutory ordinances are adhered to in terms of food quality, customer service, hygiene, work safety and staff management
  • Lead and motivate key operation heads to develop and plan periodic, seasonal and festive menus from concept to implementation
  • Develop and support professional customer relationship
     

Qualifications

  • Manager with a proven successful track record with a restaurant
  • Demonstrated ability to lead
  • Comfort working with budgets, payroll, revenue and forecasting
  • Strong communications skills

VIP Director

12-May-2025
joomet | 54735 - Bonifacio Global City, Taguig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

joomet


Job Description

Main responsibilities:

• Manage and guide VIP managers and their teams

Develop and implement VIP customer maintenance and growth strategies

• Set team KPIs and monitor performance

Establish and maintain good relationships with high-value VIP customers

Ensure that the team provides high-quality and personalized service experience

Analyze customer data to provide a basis for decision-making

Design and manage exclusive VIP events, promotions, and customer plans

Ensure VIP operations comply with company policies and relevant regulations

• Handle upgrade issues for important VIP customers

Collaborate with marketing, product, compliance, and other departments to drive project execution

Qualifications for the position:

Foreigners must use both Chinese and English as working languages, while local candidates do not have strong requirements for Chinese

• More than 5 years of VIP or high-end customer service experience, preferred in online gaming or high-end hotel industry

• Possess team leadership and management skills

Strong communication skills, with empathy and emotional intelligence

Pay attention to data and have good analytical skills

Proficient in using CRM systems and backend tools

• Able to flexibly respond to the immediate needs of VIP customers

General Manager - Conrad Singapore Marina Bay

12-May-2025
HILTON INTERNATIONAL ASIA PACIFIC PTE LTD | 54741 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD


Job Description

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Job Description - General Manager - Conrad Singapore Marina Bay (HOT0BM0K)

Job Overview:

The General Manager is responsible for managing daily hotel operations and providing overall leadership to deliver outstanding guest service and financial profitability.

Key Responsibilities:

  1. Lead with Vision: Inspire excellence, monitor performance, foster a thriving workplace, manage operations with attention to detail, and develop the hotel's budget.
  2. Champion Business Excellence: Drive financial success, exceed performance indicators, collaborate on revenue strategies, and stay ahead of market trends.
  3. Quality Assurance: Ensure high standards of hotel upkeep, safety, and guest satisfaction through regular inspections and improvements.
  4. Owner Relations: Build rapport with hotel owners and serve as liaison with corporate entities.

Role Requirements:

  • Prior Hotel General Manager experience, preferably in luxury city hotels.
  • Strong knowledge in F&B or Commercial sectors.
  • Proven success in driving revenue and commercial returns.
  • Exceptional leadership, interpersonal, communication, and negotiation skills.
  • Solid financial management, budgeting, and forecasting experience.
  • Innovative, solutions-oriented, and adaptable to industry changes.

Work Location: Conrad Singapore Marina Bay, Two Temasek Boulevard, Singapore 38982

About Hilton:

Hilton, with 24 brands across 140 countries, offers numerous opportunities in hospitality. Our vision is to "fill the earth with the light and warmth of hospitality," creating remarkable experiences worldwide. Recognized as the World's Best Workplace, Hilton values its team members and their contributions to exceptional guest experiences.

Property Highlights:

The hotel features 512 rooms, 3 F&B outlets, and is located near iconic Marina Bay attractions, offering sweeping city views, elegant dining, event spaces, an outdoor pool, and a spa.

Hotel Manager

12-May-2025
SUMMIT SEOYON BUSINESS DEVELOPMENT (THAILAND) CO., LTD. | 54727 - Pathum Thani
This job post is more than 31 days old and may no longer be valid.

SUMMIT SEOYON BUSINESS DEVELOPMENT (THAILAND) CO., LTD.


Job Description

Job Descriptions;

Hotel Managers can have a wide variety of duties depending on the establishment. Some main responsibilities include:

  • Monitor staff performance, ensuring the hotel is running well and guests are happy
  • Coordinate front-office and back-office activities and resolve any problems
  • Overseeing personnel, including receptionists, kitchen staff, and office employees.
  • Monitoring employee performance and conducting regular evaluations to help improve customer service.
  • Resolving issues regarding hotel services, amenities, and policies.
  • Organizing activities and assigning responsibilities to employees to ensure productivity.
  • Creating and applying a marketing strategy to promote the hotel’s services and amenities.
  • Coordinating with external parties, including suppliers, travel agencies, and conference planners.
  • Evaluating hotel performance and ensuring compliance with health and safety rules.
  • Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

 

Hotel Manager Responsibilities:

  • Overseeing personnel, including receptionists, kitchen staff, and office employees.
  • Monitoring employee performance and conducting regular evaluations to help improve customer service.
  • Collecting payments and maintaining records of budgets, funds, and expenses.
  • Welcoming and registering guests once they arrive.
  • Resolving issues regarding hotel services, amenities, and policies.
  • Organizing activities and assigning responsibilities to employees to ensure productivity.
  • Creating and applying a marketing strategy to promote the hotel’s services and amenities.
  • Coordinating with external parties, including suppliers, travel agencies, and conference planners.
  • Evaluating hotel performance and ensuring compliance with health and safety rules.
  • Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Hotel Manager Requirements:

  • Bachelor’s degree in hospitality, business administration, or a relevant field.
  • A minimum of 5 years experience in hotel management or a similar role.
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.

 

Assistant Manager

11-May-2025
FORKETTA PTE. LTD. | 54704 - Central Region
This job post is more than 31 days old and may no longer be valid.

FORKETTA PTE. LTD.


Job Description

An Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations, including staff scheduling, inventory management, ensuring excellent customer service, maintaining food quality standards, and resolving customer issues, while upholding the restaurant's overall efficiency and smooth running.

General Manager

10-May-2025
Nabaja Group of Companies | 54681 - Antipolo City, Rizal
This job post is more than 31 days old and may no longer be valid.

Nabaja Group of Companies


Job Description

Nabaja Group of Companies is hiring a Full time General Manager role in Antipolo, Calabarzon. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Expected salary: ₱14,560 - ₱15,000 per month

Loss Prevention Manager25078462

10-May-2025
Sheraton Manila Bay | 54682 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Sheraton Manila Bay


Job Description

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

• Comply with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

• Follow Duty of Care process for the protection of guests and employees.

• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

• Oversees and guides the efforts of the Accident Prevention Committee.

• Oversees first aid program for guests and employees.

• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and retention.


Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assistant Loss Prevention Manager25078518

10-May-2025
Marriott International | 54642 - Phuket
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Director, Hotels

10-May-2025
Resorts World at Sentosa Pte Ltd | 54684 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities

  • Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
  • Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
  • Develop SOPs to align operational strategies with corporate guidelines
  • Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
  • Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
  • Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
  • Ensure maintenance plans and safety measures are operational and up to date to minimize risks
  • Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
  • Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
  • Understand pricing strategies and keep up to-date with competitor pricing and packages
  • Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
  • Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
  • Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

  • Bachelor's degree in Hotel Management or related field
  • Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
  • Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
  • Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
  • A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
  • Proficient with Microsoft Office tools
  • Adaptable to a fast-paced and dynamic work environment

General Manager - The St. Regis Singapore25076109

10-May-2025
The St. Regis Singapore | 54687 - Tanglin, Central Region
This job post is more than 31 days old and may no longer be valid.

The St. Regis Singapore


Job Description

HOTEL DESCRIPTION

Located at the crossroads of the embassy district, Singapore Botanic Gardens and the prime shopping district of Orchard, The St. Regis Singapore is an eminent spot where luxury resides. Engage with local culture and captivating displays at the UNESCO World Heritage Site of Singapore Botanic Gardens or explore the local area and see everything Orchard Road offers. A gleaming landmark of exquisite ambience, the hotel houses one of Asia's finest private art collections. Guests can take in the visual delights of the hotel, enjoy the pleasures of the exclusive Remède Spa and experience excellent service by our staff when they wine at Astor Bar or dine at Brasserie Les Saveurs and Yan Ting. The hotel offers 299 luxuriously appointed rooms and suites, where each crystal chandelier, original art piece or lush designer fabric is meticulously selected and St. Regis Butler Service is available any time. Other facilities include 10 event rooms at total event space of 1330SM.

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE 

The ideal candidate for this role requires a General Manager with International experience, Singapore market experience and strong stakeholders management. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.
 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Hotel General Manager

9-May-2025
VERANDA RESORT PUBLIC COMPANY LIMITED | 54599 - Chon Buri
This job post is more than 31 days old and may no longer be valid.

VERANDA RESORT PUBLIC COMPANY LIMITED


Job Description

Key Responsibilities:

  • Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success

  • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them

  • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services

  • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities

  • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

 

Qualifications:

  • Female or Male, aged 35-50 years old

  • degree in hospitality or related field

  • Must have at least 5 or more years of experience in the hospitality field

  • Previous experience as a hotel manager, assistant manager, or hotel department manager required

  • Demonstrate excellent organizational skills, communication skills, and problem-solving skills

  • Proven customer service experience as a manager; strong guest-focused mentality

  • Good command of spoken and written English

Assistant Manager Residential Services25075387

9-May-2025
Integrated Nautical Resort Sdn Bhd | 54605 - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Integrated Nautical Resort Sdn Bhd


Job Description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

• Coaches, counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property occupancy.

• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

• Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Cage Manager

9-May-2025
Betrnk Inc. | 54612 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Betrnk Inc.


Job Description

Job Summary

The Cage Manager oversees the daily operations of the casino cage and vault, ensuring compliance with internal controls, government regulations, and company policies. This role involves supervising cage cashiers, managing large cash transactions, and safeguarding casino assets.

Key Responsibilities

1. Operations Management
  • Supervise all cage and vault activities including transactions, balancing, and reconciliation.

  • Ensure timely and accurate processing of customer and employee transactions (e.g., chip purchases, redemptions, cash advances).

  • Manage the disbursement and collection of funds to and from gaming tables.

  • Oversee issuance and verification of player markers (credit).

2. Staff Supervision and Training
  • Lead and schedule cage cashier shifts.

  • Train staff in proper cage procedures and cash handling protocols.

  • Monitor performance, conduct evaluations, and initiate disciplinary actions when needed.

3. Financial Controls and Compliance
  • Maintain accountability for all monetary instruments including chips, currency, and tokens.

  • Ensure compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations and anti-money laundering (AML) policies.

  • Prepare daily, weekly, and monthly financial reports for internal and external audits.

4. Customer Service and Dispute Resolution
  • Address and resolve customer disputes or irregularities in transactions professionally.

  • Coordinate with the surveillance and security teams for any suspicious activity or discrepancy.

Qualifications

Education
  • Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Experience
  • At least 3-5 years of experience in a similar role within a casino or financial environment.

  • Prior experience managing large sums of money and working in a highly regulated industry.

Skills
  • Strong leadership and team management skills.

  • Excellent knowledge of cage and cash handling operations.

  • High attention to detail and integrity.

  • Familiarity with local laws, including AML/CFT regulations and PAGCOR compliance.

Work Environment

  • Fast-paced and high-security environment.

  • May involve night shifts, weekends, and holiday work due to casino operations schedule.

Hotel Manager

9-May-2025
Pacific Boutique Residences Corporation | 54610 - Sampaloc, Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Pacific Boutique Residences Corporation


Job Description

Pacific Boutique Residences Corporation is hiring a Full time Hotel Manager role in Sampaloc, NCR. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱25,000 - ₱30,000 per month

Responsible for the overall operation and profitability of the property including hotel rooms, common area, its outlet and commercial units. In- charge of goals and improvement of the hotel. Enable to keep the hotel quality standards and maintaining high visibility to assist the guests and ensure a pleasurable and satisfactory experience.

Job Qualifications:

  •     Graduate of BS Tourism or related course
  •        1-2 years of experience with the same or related position.
  •        Handles hotel rooms and commercial with more than 50 rooms
  •        Should have extensive knowledge in front office, housekeeping and reservations operations.
  •        Mixed use operation.
  •        Must be willing to work in Poblacion, Makati City

Assistant Manager, Venue25076811

8-May-2025
Plaza Athenee Hotel (Thailand) Co., Ltd. | 54454 - Bangkok
This job post is more than 31 days old and may no longer be valid.

Plaza Athenee Hotel (Thailand) Co., Ltd.


Job Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hospitality Manager

8-May-2025
Jones Lang LaSalle (Thailand) Limited | 54453 - Bangkok Metropolitan Region
This job post is more than 31 days old and may no longer be valid.

Jones Lang LaSalle (Thailand) Limited


Job Description

Key Responsibilities / หน้าที่และความรับผิดชอบหลัก

- Plan and manage the customer journey across the mixed-use property and luxury condominium to meet hotel-standard service excellence.

- Lead and develop front-of-house teams (Concierge, Reception, Guest Relations) and shared service teams (Housekeeping, Parking, Lounge Attendants) to deliver professional and consistent service.

- Design and develop hospitality training programs for in-house staff and outsourced service providers.

- Act as a trainer and lead workshops or skills enhancement activities to continuously uplift service quality.

- Conduct service quality audits across various property areas, prepare evaluation reports, and implement improvement plans.

- Coordinate with technical, security, housekeeping, and external vendors to ensure seamless and exceptional customer service delivery.

- Handle customer complaints and issues (Complaint Handling) and use feedback to drive service improvements.

- Support tenant engagement activities and in-house events to strengthen the property’s image and customer satisfaction.

- Track and report key performance indicators such as Customer Satisfaction Score (CSAT), service recovery rate, and audit results.

Qualifications / คุณสมบัติ

- Bachelor’s degree or higher in Hospitality Management, Hotel Management, or a related field.

- Minimum 5 years of experience in hospitality or guest services, preferably in mixed-use properties, luxury condominiums, Grade A office buildings, or 5-star hotels.

- Proven experience in team management and serving as a service trainer.

- Ability to design training courses and develop training materials independently.

- Strong skills in service quality audits and improvement planning.

- Excellent personal presentation, passion for service, leadership qualities, and strong problem-solving abilities.

- Excellent communication skills in English, both spoken and written.

- Proficient in MS Office and familiar with training systems or service quality audit tools.

- Certification in hospitality training or service quality auditing (e.g., Certified Hospitality Trainer, Certified Service Quality Auditor) is an advantage. 

Assistant Hospitality Manager

8-May-2025
Audemars Piguet (Hong Kong) Limited | 54497 - Central and Western District
This job post is more than 31 days old and may no longer be valid.

Audemars Piguet (Hong Kong) Limited


Job Description

RESPONSIBILITIES:

Client Experience Management

  • Develop customer experience and reinforce brand messages in line with the company’s values

  • Work closely with retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth

  • Follow-up Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience

  • Meet and engage with clients to understand their needs, preferences and expectations

  • Benchmark the competition in terms of client experience

  • Act as a lifestyle specialist of the company, be the main contact for luxury dining and entertainment establishments, maintain strong relationships with partners in Hong Kong

  • Coach the team to instil hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau

  • Monitor and reinforce professional grooming of the team

Training:

  • Work closely with Human Resources and Training Manager to define training training programs for the team’s competence in hospitality (e.g. F&B, dining etiquette, luxury lifestyle etc)

Brand Activations :

  • Be the main contact point for Brand, CRM and Retail departments to assist in brand activation events and activities

  • Welcome and follow up local and international VIP clients in events

Household Manager

8-May-2025
BTI Executive Search Pte Ltd | 54536 - Central Region
This job post is more than 31 days old and may no longer be valid.

BTI Executive Search Pte Ltd


Job Description

We are seeking an experienced and highly organized Household Manager to oversee the daily operations of a private residence. This role requires a proactive individual with strong leadership skills, attention to detail, and the ability to manage a dynamic household with discretion and efficiency.

Responsibilities:

  • Supervise and coordinate household staff (housekeepers, chefs, nannies, drivers, etc.)

  • Manage household operations, including inventory, staff rosters, and daily resources

  • Oversee household maintenance, repairs, and service providers

  • Plan and coordinate private events, travel, and social/business engagements

  • Manage the daily schedule and appointments of a senior executive

  • Handle administrative tasks including bill payments, errands, and recordkeeping

  • Support travel logistics, including flight bookings and on-site arrangements

  • Maintain SOPs, equipment manuals, vendor directories, and task checklists

Qualifications:

  • Proven experience in a household or estate management role

  • Strong leadership, communication, and interpersonal skills

  • Organized, discreet, and capable of handling confidential matters

  • Solid understanding of premium household operations and standards

  • Proficient in Microsoft Office; butler or household training is an advantage

If you are keen to explore and have a confidential chat, feel free to share your resume by applying for this role.

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Payments/Risk & Fraud Manager

8-May-2025
Newport World Resorts | 54466 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Newport World Resorts


Job Description

Job Summary

The Payments/Risk & Fraud Manager is a critical leadership role responsible for overseeing all aspects of payments processing systems, risk management, and fraud prevention strategies within the Online Gaming sector. This position ensures efficient, accurate, and secure payment operations, including reconciliation, while proactively identifying and mitigating financial and player-related risks. They develop and implement robust strategies to prevent fraudulent activities, safeguarding the platform's integrity and ensuring adherence to relevant regulatory standards. This role requires a strong understanding of payment systems, risk management principles, fraud detection techniques, and the ability to contribute significantly to the security and compliance of the organization.

Responsibilities

  • Leads and manages day-to-day payment processing and transaction reconciliation, in addition to risk and fraud operations.

  • Ensures the timely and accurate processing of payments (inbound/outbound), refunds, and chargebacks.

  • Develops and implements effective fraud prevention strategies, including advanced detection processes and cutting-edge technologies.

  • Conducts in-depth investigations into suspicious transactions, chargebacks, and fraudulent activities, escalating high-risk cases as necessary.

  • Collaborates with cross-functional teams to ensure a comprehensive and aligned risk management approach.

  • Monitors transaction fees and payment-related costs, seeking to reduce expenses where possible.

  • Analyzes and reports on payment KPIs, suggesting improvements to processes and systems.

  • Prepares and presents detailed risk and fraud reports for senior management, providing data-driven insights and actionable recommendations.

  • Oversees and mentors junior team members, ensuring efficient workflow and professional development.

  • Maintains and enhances AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols to ensure compliance with industry and regulatory standards.

  • Stays current with the latest trends, tools, and technologies in both cryptocurrency and iGaming fraud prevention and risk management.

  • Proactively identifies potential threats and weaknesses in the system, implementing corrective measures before issues arise.

Qualifications

  • At least five (5) years of experience in Payments, Risk & Fraud Management within the Online Gaming industry

  • Experience in leading investigations of fraudulent behaviors, including chargebacks, money laundering, and other suspicious activities

  • Leadership experience with a proven ability to mentor, manage, and motivate a team

  • Proven expertise in payment solutions, fraud detection systems, AML/KYC processes, and risk management frameworks

  • Strong understanding of payment gateways, merchant accounts, and payment methods (credit cards, bank transfers, e-wallets, cryptocurrencies)

  • Up-to-date knowledge of industry regulations and fraud trends in the Payment Solutions and Online Gaming sectors

  • Strong analytical skills with an exceptional ability to identify trends, patterns, and risks through data analysis

  • Excellent communication and reporting skills, with the ability to present complex findings and data insights to both technical and non-technical stakeholders

  • Ability to manage and lead cross-functional projects

Hotel Manager

8-May-2025
Resortlife Co., Ltd. | 54489 - Phuket
This job post is more than 31 days old and may no longer be valid.

Resortlife Co., Ltd.


Job Description

BASIC FUNCTION:

 As a Hotel Manager, you will lead our resort’s day-to-day operations, ensuring guest satisfaction and service excellence.

 This includes managing the Front Office, Housekeeping, LeSpa by Stay, STAY FIT Gym, IT, Landscape and Wellness Departments.

 

DUTIES AND RESPONSIBILITIES:

OPERATIONS

-          Ensure smooth operation and service to our guests

-          Handles and review guests’ complaints

-          Daily inspection of the grounds, public areas, spa, gym, restaurants and guestrooms for appearance and cleanliness

        

 QUALITY CONTROL

-          Establish and maintain quality standards for all aspects of resort operations in collaboration with Management Team.

-          Review, develop and implement procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes.

-          Regularly review and update quality control measures to reflect changing guest expectations and industry trends.

-          Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.

 

AUDITS AND INSPECTIONS

-          Plan and execute weekly internal audits to evaluate the resort's adherence to quality standards and identify areas for improvement.

-          Analyze audit findings and collaborate with department managers to address deficiencies and implement corrective actions.

 

REPORTING

-          Report weekly to the Cluster General Manager the action plans related to service excellence.

Manager

8-May-2025
Finessco(Thailand) | 54492 - Samut Prakan
This job post is more than 31 days old and may no longer be valid.

Finessco(Thailand)


Job Description

Manager Job Description

Job Summary:
We are seeking a seasoned and results-oriented Manager to lead and oversee our operations in Bangkok. The successful candidate will play a pivotal role in shaping business strategy, driving growth, ensuring operational excellence, and managing key relationships. This position requires a strategic leader with strong execution skills, deep knowledge of the Bangkok market, and experience in managing cross-functional teams in a fast-paced environment.


Key Responsibilities:

Strategic Leadership

  • Develop and implement business strategies aligned with the company’s vision and long-term objectives.

  • Conduct market analysis to identify trends, opportunities, and areas for innovation and improvement.

  • Contribute to overall business planning and growth strategies.

Market Development

  • Identify and capitalize on new market opportunities to support business expansion.

  • Represent the company at industry forums and networking events to enhance visibility and foster relationships.

Operational Oversight

  • Oversee daily business operations to ensure efficiency, effectiveness, and compliance.

  • Monitor key performance indicators (KPIs) and financial metrics, and initiate corrective actions when needed.

  • Ensure adherence to local regulatory requirements and internal standards.

Client & Stakeholder Management

  • Cultivate and maintain strong relationships with clients, partners, and stakeholders.

  • Ensure delivery of exceptional customer service and maintain high levels of client satisfaction.


Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).

  • Extensive experience in a senior management role, preferably within the Bangkok market.

  • Prior exposure to the steel industry is advantageous.

  • Strong understanding of local market dynamics, business practices, and regulatory framework.

  • Well-connected within the Bangkok business community.

  • Exceptional leadership, communication, and interpersonal skills.

  • Fluency in English and Thai is preferred.

HOTEL OPERATIONS MANAGER

8-May-2025
Xin Wang Manpower | 54472 - Singapore
This job post is more than 31 days old and may no longer be valid.

Xin Wang Manpower


Job Description

  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff on a daily basis
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas

requirements

-able to work on weekends

-able to work day/night shifts

-able to work independently

Development Senior Manager/Director

7-May-2025
Seibu Prince Hotels Worldwide | 54416 - Bangkok
This job post is more than 31 days old and may no longer be valid.

Seibu Prince Hotels Worldwide


Job Description

Are you looking for a great opportunity with a global hospitality group, which offers an opportunity like no other?

  • We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, China, Japan, the Middle East, Europe and the United States. 
  • We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.
  • We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.
  • Hybrid and flexible working arrangements
  • A paid birthday leave!

If the answer is "yes" and you have relevant skills to this role, then we would love to hear from you. 

About Us

Each day, a new story begins. In every city, in every country, with every new experience. Suffuse your senses and fill your heart with treasured moments that last a lifetime. Seibu Prince Hotels and Resorts offer a variety of hotels in more than 80 locations worldwide, all with the same spirit of hospitality: to unlock the unique pleasure of travel and brighten the everyday. With every discovery, a new story unfolds. As a global hotel chain originating in Japan, Seibu Prince Hotels and Resorts continues to make great strides in the world with a goal to operate a total of 250 hotels worldwide.


About the Role

Based in Bangkok, the Development Senior Manager/ Director will be responsible for driving growth, building strategic relationships and expanding the company’s market presence. 


Key activities include (but is not limited to):
•    Staying informed on industry developments, market trends and competitors’ activity
•    Identifying potential new owners and build relationships with them
•    Maintaining relationships with existing owners and key stakeholders
•    Collaborating with Development and Marketing teams to craft compelling proposals
•    Achieving deal signing targets

The person will be responsible for: 
•    Deal origination: generate new leads and opportunities
•    Deal evaluation and coordination: conduct feasibility studies on projects, financial as well as technical aspects
•    Contract negotiation: negotiate definitive agreements 
•    Deal administration and closing: complete deal-related paperwork to get to deal completion including due diligence etc. 
•    Relationship management: build relationships with key consultants, real estate companies and ownership groups
•    Marketing and market coverage: raising company profile and building more brand awareness across the markets that he/she is responsible for, including attending conference and networking events

What We’re Looking For:
•    At least 4-5 years’ experience in the hotel development field
•    Degree in business, finance or hospitality management
•    Proactive and a self-starter with initiative
•    Able to work independently as well as be a team player who supports the wider team when needed
•    Clear communication skills
•    Adaptable and resilient     

Why Seibu Prince Hotels and Resorts?

Working for Seibu Prince Hotels & Resorts offers an opportunity like no other. We are rapidly expanding our network and want you to Grow with Us.

We’re ready to invest in you, with corporate development programs and unlimited opportunities for career growth.

Assistant Hotel Manager

7-May-2025
Unihome Suite | 54423 - Sarawak
This job post is more than 31 days old and may no longer be valid.

Unihome Suite


Job Description

Unihome Suite is hiring a Full time Assistant Hotel Manager role in Kampung Assyakirin, Sarawak. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: RM1,800 - RM2,200 per month

Job Overview:

We are looking for a highly organized and customer-focused Assistant Hotel Manager to help oversee the daily operations at Uni Home Suite. Since we operate in an Airbnb-style model, this role requires a mix of hospitality management, guest relations, housekeeping coordination, and property maintenance oversight.

Key Responsibilities

Guest Services & Experience

Serve as the primary point of contact for guest check-ins, check-outs, and inquiries.

Manage guest communication via phone, email, and booking platforms.

Ensure a smooth self-check-in process (where applicable) and provide on-site support when needed.

Promptly address and resolve guest complaints or special requests professionally.

Collect and respond to guest feedback and reviews to maintain high satisfaction ratings.

Operations & Property Management

Oversee housekeeping schedules and ensure rooms and public areas are clean and well-maintained.

Monitor property conditions and coordinate necessary repairs or maintenance.

Manage and restock inventory (toiletries, linens, minibar supplies, etc.).

Ensure the hotel’s security and safety standards are maintained, including smart locks and security systems.

Bookings & Revenue Management

Manage reservations across all booking platforms and direct booking channels.

Update pricing strategies based on seasonality, demand trends, and competition.

Communicate proactively with guests to minimize cancellations and no-shows.

Marketing & Guest Engagement

Assist in developing content for social media posts, stories, and email newsletters.

Implement guest loyalty programs, promotions, and partnerships with local businesses.

Offer personalized recommendations for local attractions, dining, and experiences to enhance the guest stay.

Qualifications & Skills:

1+ years’ Experience in hospitality, Airbnb management, or hotel operations.

Familiarity with hotel booking platforms

Strong communication and problem-solving abilities.

Willing to work weekends, holidays, and on-call shifts if needed.

Understanding of pricing, invoicing, and cost control.

RESTUARANT MANAGER / ASSISTANT MANAGER

7-May-2025
The Cre8Tive Group Pte. Ltd. | 54444 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Cre8Tive Group Pte. Ltd.


Job Description

Job Description

  1. Coordinate the entire restaurant operation, manpower deployment, and schedule planning
  2. Nurture a positive working environment and lead by example
  3. Able to deploy, supervise, direct, and motivate staff
  4. Handle administrative and paperwork
    • Daily sales reporting /Sales settlement
    • Manage stock level and monthly stock take
    • Procurement and liaising with suppliers.
    • Update and maintenance of all operational equipment
  5. Customer services
    • Preparation and table setup
    • Hosting Guests at their tables
    • Making & Confirming Guest Reservations
    • Customer Service / Waiting on guest
    • Deliver excellent customer service and ensure customer satisfaction
    • Handle customer inquiries and complaints efficiently
    • Explain how various menu items are prepared, describing ingredients and cooking methods
    • Ensure cleanliness and timely services are always rendered to guests
  6. Ad hoc tasks assigned by the management

Working hours and Benefits

  1. 5 days & 50 Hours Work Week
  2. Annual Leave
  3. Medical/dental benefits
  4. Staff Meal provided
  5. Monthly sales incentive
  6. Salary subject to experience

Hotel General Manager

7-May-2025
Link Hotels International Pte Ltd | 54415 - Tiong Bahru, Central Region
This job post is more than 31 days old and may no longer be valid.

Link Hotels International Pte Ltd


Job Description

The General Manager will function as the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. Other responsibilities may include but are not limited to the following:

  • Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and marketshare
  • Holding property leadership team accountable for strategy execution
  • Guiding professional development of the property leadership team and all team members
  • Ensuring sales engines are leveraged
  • Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
  • Being active in the local community to build strong relationships with local officials, businesses and customers

2. Responsibilities

Managing Property Operations and Department Budgets

  • Provide timely, real-time feedback to management on service and operational standards
  • Review and follow-up on property GSS scores and comments
  • Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
  • Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
  • Manage the flow of manpower between departments to support effective management of Manpower Budget and achievement of profitability goals
  • Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.)
  • Delegate responsibilities for operations and projects to appropriate level of team members
  • Prepare for QA audits (i.e., daily and pre-visit activities)

Managing and Sustaining Sales and Marketing Strategy

  • Manage relationships with decision makers at top accounts
  • Interact with in-house guests to prospect for new sources of business
  • Work with Sales & Marketing to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals and action plans
  • Understand and leverage sales and marketing advantages over competitor properties within market
  • Coach and reinforce team members’ selling strategies that take advantage of property amenities
  • Develop innovative meansfor capturing new streams of revenue through property amenities
  • Ensure direct sales team members fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate
  • Identify key revenue generating stakeholders and customers and communicate information to sales office

Managing Profitability

  • Measure, analyze and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction and team members engagement data
  • Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy
  • Manage on-property controllable costs associated with rooms, housekeeping, events and food and beverage operations
  • Initiate action to support property revenue and profitability goals
  • Update and communicate profit forecasts to team members/managers
  • Review and sign off on invoices
  • Consolidate reports needed for period-end review

Maintaining Revenue Management Goals

  • Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.)
  • Balance inventory to ensure same-day sellouts
  • Managing Relationships with Property Stakeholders(e.g., Owner and Above Property)
  • Keep brand leadership team, owners and above property stakeholders updated on property performance in the areas of financials, guest satisfaction and associate engagement
  • Prepare and present reports for owners and above property leadership using financial/performance data
  • Conduct property critique
  • Conduct annual business reviews
  • Respond to owner requests for sales information (e.g., Market Outlook, STR Report critique, etc.)
  • Participate in ad hoc owner conference calls and respond appropriately to owner requests

Managing and Conducting Human Resource activities

  • Conduct performance review process for team members
  • Understand the performance expectations for all positions within the property
  • Manage ongoing development of managers (e.g., one on one coaching)
  • Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions,etc.)
  • Lead team members through property changes and help them transition into new property roles
  • Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs

Key Competencies

  • Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics
  • Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance
  • Interpersonal – Maintains confidentiality
  • Oral Communication –Responds well to questions; Demonstrates group presentations skills
  • Team Work – Contributes to building a positive team spirit
  • Written Communication – Writes clearly and informatively; Able to read and interpret written information
  • Delegation – Delegates work assignments; Provides recognition for results
  • Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
  • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
  • Organizational Support – Follows policies and procedures including, but not limited to, dress code policies
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays or unexpected events
  • Attendance/ Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
  • Dependability – Commits to long hours of work when necessary to reach goals
  • Initiative – Asks for and offers help when needed
  • Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas
  • Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process
  • Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Manager, Preschool Management Division (CMS-AOM)

6-May-2025
PAP Community Foundation | 54393 - Bedok South, East Region
This job post is more than 31 days old and may no longer be valid.

PAP Community Foundation


Job Description

Key Responsibilities:

PCF is the leading Preschool Anchor Operator (AOP) in Singapore. In this regard, PCF aspires to be a responsible and competent operator which upholds the highest standards of corporate governance as well as meet the stringent regulatory requirements and quality benchmarks as mandated by PCF’s Management, the early childhood development agency and other regulators.

This position plays a crucial role in shaping company or divisional strategy in response to changes to early childhood operating/regulatory landscape and parents’ needs. You may require to leading a team and collaborate with cross-functional teams to manage various business/operational processes, develop data-driven strategies and improvement to the processes, and help with the decision-making at HQ, district and centre level. Your insights and recommendations will drive improvements in our operations, financial and overall business performance of our preschool centres.
 

The work areas of this role include but not limited to the following areas:

  • Manage and review existing administrative processes on early childhood related subsidy and financial support schemes for valuable group to ensure it is effective and served its objectives. Where relevant, to work with relevant HQ divisions and agencies on improvement initiatives to better serve the needs of this group.
  • Manage the conduct of surveys and data analysis to Identify trends, patterns and correlations that offer actionable recommendations to key stakeholders including management and parents. Where relevant, to benchmark against internal and industrial statistics and look for meaningful insights/opportunities for operational and business improvement in preschool setting.
  • Manage and assist in the procurement approval process, vendor management and preparation of tender proposals relating to centralised procurement of various expense items which are to be consolidated at HQ level for economic of scale and cost saving.
  • Manage and coordinate the preparation of financial budget and guidelines for division and centres. Also, to create, maintain, and put together data from various sources e.g., enrolment, staffing & financial data for analysis to assist in the centre development projects.
  • Involve and manage implementation of new/replacement operational or customer related systems with valuable inputs provided to enhance or automate the manual processes, thus, improve operational efficiency and enhance user experience.
  • Review and provide support in AOP related matters, drafting or approving SOPs with detailed work processes, setting improvement schemes, KPIs or guidelines for key stakeholders to improve operational processes and efficiency.
  • Work with key stakeholders to implement and update the required team and division workplan/key initiatives for reporting purpose.
  • Handle corporate governance matters and putting in a monitoring system for compliance and managing risks.
  • Assist in coordinating internal and external audits as well as managing queries/requests.
  • Involve in cross functional initiatives at HQ & drive projects at district level e.g. standardisation of approval structure/form/processes etc.
  • Support and provide relevant advice to centre & staff relating to areas in charge by this role.
     

Job Holder Requirements:

  • Education: Degree in any fields
  • Experience: Preferably with administrative and operational management related experience in early childhood/education industry. Willingness to contribute to the organization by tapping on their skills and knowledge in driving changes in work processes, enhancing current administrative processes and systems of the organization will be a plus.
  • Special Qualities, Knowledge & Skills:
    •  Must be proficient in Microsoft Office.
    • Strong in driving changes, implement new initiatives & project at HQ and district level.
    • Meticulous, able to multi-task, resourceful & well organised.
    • Good team player with effective problem-solving skills.
    • Good communication, interpersonal and leadership skills.
       

Depending on experience and qualification, the successful candidate may be considered for a senior position.

Please send your resume to pcfhr@pcf.org.sg indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

Director of Operations

6-May-2025
Hong Kong Optical Lens Company Limited | 54365 - Cavite City, Cavite
This job post is more than 31 days old and may no longer be valid.

Hong Kong Optical Lens Company Limited


Job Description

Director of Operations

Key Responsibilities:

  1. Operational Leadership:

    • Lead and manage all operational functions within the Philippines office, ensuring alignment with overall business objectives.

    • Develop and execute operational plans, policies, and procedures that enhance productivity and efficiency.

  2. Strategic Planning:

    • Collaborate with senior management to define the operational strategy and set long-term goals.

    • Identify opportunities for operational improvements and oversee the implementation of best practices.

  3. Process Improvement:

    • Champion Six Sigma and other process improvement methodologies to streamline operations, enhance product quality, and reduce costs.

    • Lead cross-functional teams in continuous improvement projects to capture efficiencies and eliminate waste.

  4. Supplier and Vendor Management:

    • Establish and maintain strong relationships with suppliers and vendors to ensure smooth operations and optimal pricing.

    • Negotiate contracts and manage vendor performance to ensure quality and timely delivery of products and services.

  5. Compliance and Safety:

    • Ensure all operations comply with relevant regulations, industry standards, and health and safety protocols.

    • Implement and enforce policies and procedures for workplace safety, ensuring a safe working environment for all employees.

  6. Collaboration and Communication:

    • Serve as the primary point of contact for operations-related issues within the Philippines office; effectively communicate with all stakeholders.

    • Collaborate with other departments, including sales, finance, and HR, to ensure operational alignment with business goals.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or related field.

  • A minimum of 10 years of progressive experience in operations management, preferably within a large-scale organization.

  • Strong leadership and people management skills, with a track record of developing high-performing teams.

  • Deep understanding of operational management principles and practices.

  • Experience with Six Sigma certification is highly beneficial.

  • Previous experience in manufacturing operations is a MUST.

  • Excellent problem-solving, analytical, and decision-making skills.

  • Strong communication and interpersonal skills.

Station: Cavite City, Philippines

Assistant Club Manager/Club Manager

6-May-2025
Orchard Hotel Singapore | 54391 - Central Region
This job post is more than 31 days old and may no longer be valid.

Orchard Hotel Singapore


Job Description

Assistant Club Manager/Club Manager

 

Reporting to the Front Office Manager, the incumbent shall be responsible to:  -

  • Handle guest check-in and check-out at the Club Lounge.

  • Oversee smooth and efficient operations of the Club Lounge.

  • Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage served in the Club Lounge.

  • Manage and improve guest reviews score.

  • Manage and guide the Club team to maintain service standards.

  • Manage the control costs to ensure profitability and procedure standards.

 

Requirements

  • At least 2 years’ of working experience in a similar capacity in the hospitality industry

  • Diploma in Hotel Management or equivalent

  • Good organizational skills, ability to prioritize workload and handle pressure

  • Good leadership with strong interpersonal and communication skills

Property Care Manager

6-May-2025
Nomad Nest by Precha | 54301 - Chiang Mai
This job post is more than 31 days old and may no longer be valid.

Nomad Nest by Precha


Job Description

Property Care Manager – Airbnb (Nimman, Chiang Mai)
Daily Pay: 400–500 THB
Casual / Part-Time

Do you take pride in your work, care about hospitality, and have a proactive attitude? We’re looking for a reliable and detail-oriented Property Care Manager to help run a small, thoughtfully maintained Airbnb in the heart of Nimman, Chiang Mai.

This is a hybrid role with flexible scheduling and a lot of trust—perfect for someone independent, organized, and friendly.

🧼 Your Key Responsibilities:

  • Cleaning and preparing the apartment between guest stays (turnovers)

  • Washing, drying, and folding sheets and towels

  • Occasional maintenance tasks and purchasing supplies

  • Assisting with guest check-ins (sometimes includes helping with face-scan registration)

  • Being on call for urgent guest needs or issues

  • Reporting back clearly and consistently with updates

📍 About the Property & Location:
This is a modern, well-kept apartment in Nimman—close to shops, cafes, and transport. We welcome kind, respectful guests and value a calm, clean, and conscious environment.

🌿 About You:

  • Reliable and able to self-manage with little supervision

  • Strong communication skills and decent English (doesn’t need to be perfect, just clear and reliable)

  • Has their own transportation (motorbike or car)

  • Flexible schedule and quick response time

  • Detail-oriented and respectful of cleanliness and privacy

  • Based in Chiang Mai long-term (ideally near Nimman)

  • Bonus if you have experience in hospitality, housekeeping, customer service, or property maintenance

📲 About the Host:
The property is managed remotely by a Canadian Airbnb host who travels and runs the business from abroad. Because of the time difference, this position requires someone dependable and confident in solving issues on their own, with good judgment and initiative.

💰 Pay:
Daily rate: 400–500 THB, depending on workload per visit
(Workload and number of days vary month-to-month depending on bookings)

📈 Growth Opportunity:
As the business expands, more listings and responsibilities may become available. If you're reliable and take initiative, you'll have the chance to grow with the company—earning more consistent work and higher pay over time.

Hotel Operation Supervisor / Manager cum PA

6-May-2025
Cwcs Pte. Ltd. | 54323 - North Region
This job post is more than 31 days old and may no longer be valid.

Cwcs Pte. Ltd.


Job Description

Responsibilities:

  • Oversee hotel daily operations, ensuring smooth and efficient service.
  • Supervise and support staff, providing guidance and resolving issues.
  • Maintain high standards of guest service and satisfaction.
  • Ensure compliance with health and safety regulations.
  • Handle guest complaints and feedback professionally and efficiently.
  • Train new employees and conduct ongoing training for current staff.
  • Assist the Housekeeping Manager in preparing and managing the department’s budget and be aware of financial targets
  • Plan and execute maintenance schedules for public areas
  • Collate and analyze data from inspections and maintenance to ensure quality of service is met
  • Schedule routine inspections by supervisors
  • Supervise external contractors to ensure contractual compliance
  • Monitor and manage staffing in housekeeping
  • Training of all new Room Attendants.
  • Maintaining training records for new and existing PA.
  • Preparing duty rosters, scheduling staff on leave and preparing annual leave planners for PA.
  • Ensures that guest areas, pantries and service areas on guest floors are maintained according to standard
  • Any other Ad-Hoc requires

Required Skills:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to speak, read and write English
  • Proficient in the use of Microsoft Office
  • Organizational and training abilities

Requirements

Diploma / Degree in Hotel Administration, Hotel Management or equivalent, and 2 years housekeeping experience preferably in a hotel of similar size and complexity.

B&F Manager25075222

6-May-2025
W SINGAPORE SENTOSA COVE | 54329 - Singapore
This job post is more than 31 days old and may no longer be valid.

W SINGAPORE SENTOSA COVE


Job Description

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Monitors and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Drives alignment of all employees, team leaders and managers to the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Verifies all banquet functions are up to standard and exceed guest's expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

General Manager

5-May-2025
Aqua & Flames Limited | 54266 - Hong Kong SAR
This job post is more than 31 days old and may no longer be valid.

Aqua & Flames Limited


Job Description

About the job

The ideal candidate will have experience leading a team and managing the daily operation of the business.

Responsibilities

  • Develop and drive the sales and profit of one of the Hong Kong’s top restaurant
  • Ensure the Company’s standards of cuisine are maintained at highest level
  • Manage and lead a team of 70+ staff to deliver first class dining experience
  • Develop, implement and deliver annual plan and monthly results
  • Implement internal monitoring system to optimize the cost, wastage and resources utilization
  • Work with Events Sales Team to organize events and promotional activities
  • Collaborate with Marketing team to develop and implement the marketing activity plans
  • Ensure Company standards and statutory ordinances are adhered to in terms of food quality, customer service, hygiene, work safety and staff management
  • Lead and motivate key operation heads to develop and plan periodic, seasonal and festive menus from concept to implementation
  • Develop and support professional customer relationship

Qualifications

  • Manager with a proven successful track record with a restaurant
  • Demonstrated ability to lead
  • Comfort working with budgets, payroll, revenue and forecasting
  • Strong communications skills

Villa Manager

5-May-2025
Samujana Villas | 54264 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Samujana Villas


Job Description

  • Email: hr@samujana.com
  • Tel: 077423461

โรงแรม, ที่พัก

SAMUJANA VILLAS KOH SAMUI
-Samujana’s definition is very simple – 23 charming villas from 1 to 8 bedrooms
- All with oversized private infinity pools,
-Modern Thai architecture and breath-taking views,
-5 star hotel services and details that make the world of differences,
-The perfect place for friends and family to gather and have a great time.

Security
  • Security Officer (Urgent) (1)
Guest Experiences Department
  • Office Secretary (1)
  • Villa Manager (2)
  • Guest Experience Officer (1)
Engineering
  • Carpenter (1)

รายละเอียด

พนักงานชั่วคราว ตั้งแต่ 20 มิถุนายน - วันที่ 1 กรกฏาคม 2567 ค่าจ้าง วันละ 1,000 บาท

แผนก:

Guest Experiences Department

จำนวน:

2 อัตรา

ระดับการศึกษา:

ไม่ระบุ

เวลาทำงาน:

งานชั่วคราว

เงินเดือน:

ตามประสบการณ์

ผู้ติดต่อ:

HR Department

อีเมล์:

hr@samujana.com

เบอร์ติดต่อ:

077423461

ลงประกาศเมื่อ:

05 พ.ค. 68

Head Cook

3-May-2025
Lakawon Island Resort & Spa | 54212 - Bacolod City, Negros Occidental
This job post is more than 31 days old and may no longer be valid.

Lakawon Island Resort & Spa


Job Description

About the Role

We’re looking for a passionate and experienced Head Cook to lead our kitchen team and oversee the preparation of high-quality dishes, with a strong emphasis on Mediterranean cuisine. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and takes pride in delivering exceptional food. You’ll be responsible for maintaining kitchen standards, managing staff, and crafting menus that reflect both authenticity and innovation.


What You’ll Be Doing

  • Leading daily kitchen operations, including prep, cooking, and plating.

  • Designing and executing menus with a focus on traditional and modern Mediterranean dishes.

  • Training and supervising kitchen staff to ensure high culinary standards.

  • Monitoring inventory and ordering supplies to maintain stock levels.

  • Ensuring food safety, cleanliness, and compliance with health regulations.

  • Collaborating with management on specials, seasonal menus, and food cost control.


What We’re Looking For

  • Proven experience as a Head Cook, Sous Chef, or similar leadership role in a commercial kitchen.

  • Strong background in Mediterranean cuisine – familiarity with ingredients, cooking techniques, and regional variations is a must.

  • Excellent leadership, time management, and communication skills.

  • Ability to work well under pressure and handle multiple orders efficiently.

  • Knowledge of food safety standards and kitchen hygiene best practices.

About us

Lakawon Island Resort & Spa is a premier destination in the heart of the Philippines' natural beauty. We are committed to providing our guests with an unforgettable island experience, offering luxurious accommodations, diverse dining options, and a range of recreational activities. Our mission is to create lasting memories and promote the natural wonders of Negros Occidental.

If you are excited to join our dynamic team and contribute to the success of Lakawon Island Resort & Spa, apply now.

General Manager - Hospitality Business

2-May-2025
BHIRAJ BURI GROUP | 54144 - Bangkok
This job post is more than 31 days old and may no longer be valid.

BHIRAJ BURI GROUP


Job Description

General Manager – Hotel

Location: Hotel Twenty-Three

Reports to: CEO

Job Summary:

The General Manager (GM) is responsible to lead the hotel to become a vibrant hub for digital nomads, remote workers and modern professionals by delivering more than just accommodation. This hotel is 3.5-4 star lifestyle hotel designed under CoLive, CoWork, and F&B-driven model. You will be taking a lead role for curating hotel sensory and a seamless guest experience that blends a comfortable, productivity, professional community and socialable to make their life delightful.

Key Responsibilities:

1.     Experience & community design

·        Curate a consistent guest journey that integrates work, wellness and social connection.

·        Lead and manage afterwork programs to enhance community experience including professional networking, workshops, wellness activities, F&B pairing etc.

·        Strategy and build relationship with local partners and key stakeholders for opportunity to offer programming that blends work, live and play and connect with a local culture.

·        Champion customer-centric innovation – gather insights, test new products and improve experience touchpoints.

·        Oversee and manage a hotel operation to ensure standardize and vibe of the community.

2.     Financial & business performance management

·         Drive occupancy, revenue and brand reputation while balancing with authenticity and experience.

·        Manage overall hotel budget and optimize expenses across functions to ensure a bottom line of business.

·        Monitor and analyze customer/business data and information to identify opportunity to improve profitability and guest engagement.

3.    Marketing & Sales

·        Lead hotel’s brand positioning to reflect a modern, work-friendly, inclusive, and community-oriented experience.

·        Develop and execute marketing and sales strategies to dive brand reputation, reach and engage targeted, occupancy, RevPAR.

·        Strategy and manage key distribution channels OTAs, long – stay bookings and corporate partners.

·        Leverage insights to continuously optimize campaign messaging, channel focus, and guest segmentation strategies.

4.       Team & Stakeholder Management

·         Recruit, develop, and lead a multilingual, cross-functional hotel team.

·         Oversee training, performance, and staff alignment with service standards.

·         Manage relationships with key partners including OTAs, local tour agencies, loyalty providers, and event organizers.

 

Qualifications:

·         Over 7 years in hotel / lifestyle / hospitality management, with proven leadership in experience-driven brands.

·         Fluent in guest insight, design-thinking mindset.

·         Excellence interpersonal skills with community builder personality.

·         Strong understanding of hospitality trends, tech-savvy and comfortable with digital tools and platforms.

·         Proven track record in launching or managing hybrid hospitality models (e.g., co-living, co-working, F&B) is advantage.

Workplace Manager | Taguig

2-May-2025
Sodexo On- Site Services Philippines, Inc. | 54160 - Bonifacio Global City, Taguig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Sodexo On- Site Services Philippines, Inc.


Job Description

About the role

As Workplace Manager, you will serve as primary interface with Business Division(s) and client disciplines to understand business direction and changing workplace needs. You will apply your knowledge to forecast space requirements and develops space needs based against business and market conditions. Develop executable plans to support the business needs, corporate objectives and initiatives.

What you'll be doing

  • Supports the client’s Alternative Workplace Strategies and support the adoption of a given Workspace Culture

  • Supports new processes, specifically, the rollout of the new technology roadmap.

  • Facilitates discussion of space requirements with business units - headcount/growth, allocations, adjacencies, special support needs.

  • Develops and drive schedule for data collection, compilation, and analysis.

  • Identifies, analyzes and applies related data in regard to the creation and execution of physical or virtual space solutions. Produces visual display of quantitative and qualitative information. Illustrates organizational, operational and functional relationships that pose physical and spatial impacts.

  • Addressing feedback and concerns of colleagues within the given KPI on Open tickets as per the SLA

  • Close coordination and communication with external resolver

  • Prioritize checking of incoming tickets in Service Central and increase frequency of checking in daily assignment

  • Allocate dedicated personnel or team in handling Service Central Ticketing

  • Monitoring and reporting of Service Central Ticket status. Ensuring tickets are tagged as aging if the ticket is not resolved and closed for more the 5 days

  • Close coordination and communication with external resolver

  • Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations. Validates all program data.

  • Maintains thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs.

  • Documents findings and conclusions based on data analysis and needs assessment.

  • Generates conceptual solutions that respond to client’s spatial requirements, physical planning constraints and corresponding IT, HR and compliance requirements.

  • Attend Client meetings, obtain approvals to proceed when required.

  • Partners with client leadership in researching, evaluating, and improving client and service delivery processes. Ensures scope of work follows statement of work and contracted service level agreements.

  • Space vacancy walks, via FM team, where applicable.

  • Always provide excellent customer service levels, leading with the Hospitality mindset.

  • Updating of Fleet Management monitoring Processing of car renewal and application Process re-assignment of vehicles to colleagues Ensure Insurance and PMS in effect

  • Sodexo On-site wellness, ESH, and training

  • Meeting room set-up Meeting room supply inventory

  • Security Policy Management & Implementation Incident and emergency Management Security Licensing & registration Lost & found, Access Control

  • Provide physical set-up for events such as meetings, town halls, and forums. Support and assist with food/drinks, coffee setup, condiments

What we're looking for

  • Degree holder in any field or equivalent professional training

  • 5 years work experience in a 5 star hotel including 3 years in Front Office or customer service is preferred.

  • Minimum 2 years experience in the same capacity is preferred

  • Excellent in planning and has good execution skills

  • Achieves agreed objectives and accepts accountability for results

  • Displays exceptional commitment to improving customer service

  • Makes quick decisions with the information they have o Ability to teach and mentor within the resources of the company

  • Proficient in MS Office

  • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis o Able to work on overtime when neededith a passion for delivering exceptional customer service and a commitment to continuous improvement

What we offer

At Sodexo, we believe in providing our employees with a supportive and inclusive work environment that enables them to thrive. As a Workplace Manager, you can expect to benefit from competitive remuneration, opportunities for career growth and development, and access to a range of health and wellness initiatives. We are committed to fostering a culture of innovation, collaboration, and work-life balance to ensure our employees are empowered to reach their full potential.

If you are excited about the prospect of joining our dynamic team and contributing to the success of our client's facilities, we encourage you to apply now.

Service Manager

2-May-2025
St. Giles Wembley Penang ( Salient Glory City S/B) | 54150 - George Town, Penang
This job post is more than 31 days old and may no longer be valid.

St. Giles Wembley Penang ( Salient Glory City S/B)


Job Description

  • Trains new guest services department personnel.

  • Answers inquiry regarding rates and availability.

  • Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

  • Maintains a detailed knowledge about the hotel's services and hours of operations.

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

  • Check guests in and out, including preparation of guest bills and authorizing payments.

  • Dealing efficiently with day to day billing and guest service queries.

  • Report anything considered a health and safety hazard.

  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.

  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

  • Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.

  • Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

  • Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

Operations Manager

2-May-2025
Sotogrande Hotel and Resort Group | 54154 - Lapu-Lapu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Sotogrande Hotel and Resort Group


Job Description

About the role

Sotogrande Hotel and Resort Group is seeking an experienced Operations Manager to join our team at Vista Mar Beach Resort in Lapu-Lapu City, Cebu. As Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of the resort facilities, ensuring exceptional guest experiences and the efficient running of all departments. This is a full-time position based on-site in Lapu-Lapu City.

What you'll be doing

  • Coordinate and supervise the activities of all operational departments, including front desk, housekeeping, food and beverage, and facilities management

  • Develop and implement operational strategies, policies, and procedures to optimise efficiency and service quality

  • Monitor and analyse key performance indicators to identify areas for improvement and implement corrective actions

  • Liaise with department heads to ensure seamless communication and collaboration across the organisation

  • Manage staffing, scheduling, training, and development to maintain high levels of employee engagement and productivity

  • Oversee the maintenance and upkeep of all hotel and resort facilities, ensuring a safe and well-maintained environment for guests and staff

  • Respond to guest inquiries and complaints, and work to resolve issues in a timely and professional manner

  • Collaborate with the leadership team to develop and execute strategic plans for the growth and development of the business

What we're looking for

  • Minimum 5 years of experience in a senior operations within the hospitality industry

  • Demonstrated expertise in managing all aspects of hotel or resort operations, including front desk, housekeeping, food and beverage, and facilities management

  • Strong leadership and people management skills, with the ability to motivate and develop high-performing teams

  • Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences

  • Proficient in financial management, budgeting, and performance analysis

  • Degree in Hospitality Management or a related field preferred

  • Fluency in English and the local language(s) is essential

Manager, Front Office25073246

1-May-2025
Plaza Athenee Hotel (Thailand) Co., Ltd. | 54095 - Bangkok
This job post is more than 31 days old and may no longer be valid.

Plaza Athenee Hotel (Thailand) Co., Ltd.


Job Description

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Portfolio Manager

1-May-2025
Tahche Outsourcing Services Inc | 54104 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Tahche Outsourcing Services Inc


Job Description

Tahche Outsourcing Services, Inc is hiring a Full time Portfolio Manager role in Cebu City, Central Visayas. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Evening
    • Tuesday: Evening
    • Wednesday: Evening
    • Thursday: Evening
    • Friday: Evening
  • 2-3 years of relevant work experience required for this role
  • Expected salary: ₱70,000 - ₱90,000 per month

operation manager

1-May-2025
Wonderland Paradise Resort Inc | 54118 - El Nido, Palawan
This job post is more than 31 days old and may no longer be valid.

Wonderland Paradise Resort Inc


Job Description

Job Title: Operations Manager
Location: Wonderland Paradise Resort, Pasandigan Cove Island, El Nido, Palawan
Employment Type: Full-time, On-site

Job Description:
Wonderland Paradise Resort is seeking a results-driven Operations Manager to oversee all aspects of daily resort operations, staff management, and guest services. The ideal candidate is a hands-on leader with a strong hospitality background and a passion for excellence.

Key Responsibilities:

  • Lead daily operations across front office, housekeeping, maintenance, and food & beverage

  • Supervise and train staff to deliver high-quality guest experiences

  • Coordinate with finance and administration for budgeting, cost control, and procurement

  • Maintain operational standards in cleanliness, safety, and service

  • Liaise with guests and respond to concerns or special requests

  • Ensure smooth coordination across all departments

Qualifications:

  • Minimum 3 years’ experience in hotel/resort management

  • Strong leadership, problem-solving, and organizational skills

  • Excellent communication in English (oral and written)

  • Willing to relocate and live on-site in El Nido

Assistant Information Technology Manager / (Senior) Information Technology

1-May-2025
Langham Hotels International Ltd | 54115 - Hong Kong SAR
This job post is more than 31 days old and may no longer be valid.

Langham Hotels International Ltd


Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.


We are seeking a person who can be a strong support in the I.T. team.

Are you devoted to?

  • Work as a team to assist in maintaining smooth operation of in-house computer systems
  • Provide I.T. support to both hotel guests and colleagues

Are you vibrant with?

  • Related experience, preferable in hotel
  • Good communication and interpersonal skills
  • A cheerful personality at work, and follow policies and procedures

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues 
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

Candidate with less experiences will also be considered

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Work-life balance (5-day work week)
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more
     

If you are the person we’re looking for, please contact us immediately.
Please click Apply Now; or, complete our online application at http://www.cordishotels.com/en/hong-kong/careers/


Personal data collected will be treated in confidence and used for recruitment purposes only.


CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3072
F (852) 3552 3079
WhatsApp (852) 6398 6400


Cordis Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about the property, please visit https://www.cordishotels.com/en/hong-kong/

Director of Services25073149

1-May-2025
Marriott International | 54114 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Ensures compliance with all housekeeping policies, standards and procedures.

• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team members.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of responsibility.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of responsibility.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Information Technology Manager / (Senior) Information Technology Offic

30-Apr-2025
Langham Hotels (Cordis) Limited | 54053 - Mong Kok, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Langham Hotels (Cordis) Limited


Job Description

About Langham Hospitality Group

 
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

 
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

 

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.


We are seeking a person who can be a strong support in the I.T. team.

Are you devoted to?

  • Work as a team to assist in maintaining smooth operation of in-house computer systems
  • Provide I.T. support to both hotel guests and colleagues

Are you vibrant with?

  • Related experience, preferable in hotel
  • Good communication and interpersonal skills
  • A cheerful personality at work, and follow policies and procedures

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues 
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

Candidate with less experiences will also be considered

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Work-life balance (5-day work week)
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more
     

If you are the person we’re looking for, please contact us immediately.
Please click Apply Now; or, complete our online application at http://www.cordishotels.com/en/hong-kong/careers/


Personal data collected will be treated in confidence and used for recruitment purposes only.


CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3072
F (852) 3552 3079
WhatsApp (852) 6398 6400


Cordis Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about the property, please visit https://www.cordishotels.com/en/hong-kong/

Information Technology Manager

30-Apr-2025
PARKROYAL COLLECTION Pickering Singapore | 54093 - North-East Region
This job post is more than 31 days old and may no longer be valid.

PARKROYAL COLLECTION Pickering Singapore


Job Description

Reporting to the Director of Finance, the Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.

Responsibilities:

  • Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.

  • Prepare the hotels’ IT annual budgets and submit to corporate office for approval.

  • Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.

  • Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.

  • Source, evaluate and recommend IT systems for purchase and upgrade.

  • Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.

  • Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.

  • Manageall associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.

  • Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.

  • Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.

  • Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.

Requirements:

  • Minimum of 7 years of IT experience, preferably hospitality industry.

  • Diploma or Bachelor’s degree in Information Technology or Business Studies.

  • Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)

  • Good knowledge of multi property emails, websites, DNS and CISCO networks.

  • Excellent communication skills (oral and written).

  • Customer oriented

Assistant Hotel Manager

30-Apr-2025
Unihome Suite | 54024 - Sarawak
This job post is more than 31 days old and may no longer be valid.

Unihome Suite


Job Description

Unihome Suite is hiring a Full time Assistant Hotel Manager role in Kampung Assyakirin, Sarawak. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Expected salary: RM1,800 - RM2,200 per month

Job Overview:

We are looking for a highly organized and customer-focused Assistant Hotel Manager to help oversee the daily operations at Uni Home Suite. Since we operate in an Airbnb-style model, this role requires a mix of hospitality management, guest relations, housekeeping coordination, and property maintenance oversight.

Key Responsibilities

Guest Services & Experience

Serve as the primary point of contact for guest check-ins, check-outs, and inquiries.

Manage guest communication via phone, email, and booking platforms.

Ensure a smooth self-check-in process (where applicable) and provide on-site support when needed.

Promptly address and resolve guest complaints or special requests professionally.

Collect and respond to guest feedback and reviews to maintain high satisfaction ratings.

Operations & Property Management

Oversee housekeeping schedules and ensure rooms and public areas are clean and well-maintained.

Monitor property conditions and coordinate necessary repairs or maintenance.

Manage and restock inventory (toiletries, linens, minibar supplies, etc.).

Ensure the hotel’s security and safety standards are maintained, including smart locks and security systems.

Bookings & Revenue Management

Manage reservations across all booking platforms and direct booking channels.

Update pricing strategies based on seasonality, demand trends, and competition.

Communicate proactively with guests to minimize cancellations and no-shows.

Marketing & Guest Engagement

Assist in developing content for social media posts, stories, and email newsletters.

Implement guest loyalty programs, promotions, and partnerships with local businesses.

Offer personalized recommendations for local attractions, dining, and experiences to enhance the guest stay.

Qualifications & Skills:

1+ years’ Experience in hospitality, Airbnb management, or hotel operations.

Familiarity with hotel booking platforms

Strong communication and problem-solving abilities.

Willing to work weekends, holidays, and on-call shifts if needed.

Understanding of pricing, invoicing, and cost control.

Assistant Manager

30-Apr-2025
racines | 54046 - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

racines


Job Description

About the role

This is a full-time Assistant Manager position at Racines, a leading hospitality and tourism company in the Sheung Wan Central and Western District area. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of the business, working closely with the broader management team to drive success and growth.

What you'll be doing

  • Assist the General Manager in overseeing daily operations, including staff management, inventory control, and customer service

  • Coordinate and supervise the work of junior team members to ensure high standards of service delivery

  • Handle customer inquiries, complaints, and feedback, and work to resolve issues in a timely and professional manner

  • Contribute to the development and implementation of strategic plans, policies, and procedures to improve business performance

  • Monitor and report on key performance indicators, identifying opportunities for improvement

  • Support the recruitment, training, and development of the hospitality team

  • Ensure compliance with all relevant health, safety, and regulatory requirements

What we're looking for

  • Proven experience in a similar assistant manager or supervisory role within the hospitality industry

  • Strong operational and people management skills, with the ability to lead and motivate a team

  • Excellent customer service orientation and problem-solving abilities

  • Proficiency in using relevant hospitality management software and systems

  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

  • Flexibility to work a range of shifts, including weekends and public holidays

  • A relevant tertiary qualification in hospitality management or a related field

What we offer

At racines', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Opportunities for career development and progression

  • Ongoing training and professional development programs

  • Discounts on our products and services

About us

Racines is a French restaurant, with a strong reputation for delivering exceptional customer experiences. Our mission is to create unique and memorable experiences for our guests, while fostering a dynamic and collaborative work environment for our employees. With a growing portfolio of successful ventures, we are poised for continued growth and success in the years to come.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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