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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Vestahomes Commercial, Inc.

Job Description

Duties and Responsibilities

1. Leadership and Management

Oversee Hotel and Restaurant Operations:

• Ensure all  departments, including front desk, housekeeping, maintenance , and food & beverage and kitchen, operate efficiently and maintain high standards of service.

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.

• Plan and direct the main operations including quality, standards, cleanliness, guest satisfaction.

• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

Staff Management:

• Hire, train, and manage staff. This involves scheduling, performance monitoring, and providing constructive feedback. The GM is also responsible for fostering a positive work environment and promoting teamwork.

•  Promote a positive employee relations culture through effective communication and regular team meetings.

• Determining staffing needs based on factors such as statistical data and past experience.

Financial Management:

• Manage the hotel and restaurant's budget, including setting financial goals, planning expenses, overseeing payroll, and conducting regular financial assessments to ensure profitability.

• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.

Strategic Planning:

• Develop and implement strategies aimed at promoting the hotel, increasing occupancy rates, and enhancing guest satisfaction. This includes marketing strategies and competitive analysis.

• Achieve the required quota set by Hayat Sky towers Corporation and Casa De Mezza Corporations.

Inventory Management:

• Oversee the inventory management  to ensure the availability of high quality products and materials that meet the standards of excellence and minimize spoilage and wastage .        

2. Customer Service and Satisfaction

 Guest Experience Management:

• Ensure guests have a positive experience, from check-in to departure. This involves addressing complaints, ensuring high standards of cleanliness and service, and periodically reviewing guest feedback to identify areas for improvement.

• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

• Be responsible for the monitoring of all the day-to-day queries, complaints or problems that arise in the hotel and restaurant.

• Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.

• Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.

Quality Control:

• Regularly inspect facilities and services to ensure they meet or exceed hospitality standards and regulatory requirements.

• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming

2. Sales and Marketing

 Business Development:

• Work with the sales team to identify and target new business opportunities, including Corporate clients, events, and group bookings.

•  Maximize financial opportunities and achieve pro-active up-selling environment   throughout the hotel and restaurant.

Marketing and Promotion:

• Oversee marketing efforts to promote the hotel’s brand and amenities. This could involve digital marketing, partnerships, and promotional events.

• Developing and implementing marketing strategies to promote hotel and restaurant brand awareness and increases in revenue. 

 4. Operational Compliance

Regulatory Compliance:

• Ensure the hotel and restaurant complies with all local, state, and federal laws and regulations, including health and safety standards.

• Ensure all necessary steps are taken to obtain, maintain, and renew all government permits and licenses related to the operations of the hotel and restaurant.

• Conduct regular fire walks and Health & Safety audits.

• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel and restaurant premises.

Policy Implementation:

• Develop, implement, and enforce hotel and restaurant policies and procedures to ensure operational efficiency and compliance with regulatory requirements.

• Ensure consistent implementation and review of SOPs throughout all Departments.

• Monitor the hotel  and restaurant functions book and familiarize yourself with all updates & amendments.

5. Crisis Management

Emergency Response:

• Be prepared to manage and respond to emergencies, including natural disasters, security threats, and other unforeseen challenges, ensuring the safety and security of both guests and staff.

6. Reporting

Performance Reporting:

• Prepare and present regular reports on hotel and restaurant performance, including guest satisfaction, financial performance, and operational efficiency, to stakeholders or hotel owners.

QUALIFICATIONS:

• Degree in Business Administration, Hospitality Management, or relevant field.

• Proven minimum 5 years of experience as Hotel Operations Manager or relevant role.

• Understanding of all hotel management best practices and relevant laws and guidelines

• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.

• Excellent customer service skills 

• Great decision making and problems solving skills.

• Reliable with an ability to multi-task and work well under pressure

• Good leadership skills

• Ability to motivate staff.

Private Advertiser

Job Description

Position: General Manager

A Once-in-a-Lifetime Leadership Opportunity 

Are you ready to lead the newest and one of the most prestigious upscale resorts in Batangas? We are searching for an exceptional hospitality leader to take the helm of a soon-to-launch, premier destination in the region.

Why Join Us?

• A world-class, best-in-class resort with unparalleled amenities and services

• Lead a team of passionate professionals dedicated to guest excellence

• Competitive executive compensation and benefits package

• Be part of a landmark property that will set new standards in hospitality

What We’re Looking For

• Proven senior leadership and management experience in upscale resort and MICE hotels.

• Deep expertise in operations, guest services, and revenue management

• Visionary leadership with a passion for innovation and exceptional guest experiences

• Ability to cultivate a high-performing, service-driven team

• Strong business acumen to drive profitability and operational excellence

Your Role

As General Manager, you will be the driving force behind the resort’s success, ensuring an unmatched guest experience, efficient operations, and a high-performing team that embodies service excellence.

This is more than a job—it’s a career-defining opportunity to lead an iconic destination. Ready to make your mark in upscale hospitality? Apply now and be part of something extraordinary.

SPARROW KITCHEN PTE. LTD.

Job Description

Job Purpose:

The Head Waiter leads the front-of-house team to provide excellent customer service and ensure smooth restaurant operations. They oversee and manage the waitstaff, assist with guest seating, handle customer inquiries, and ensure a high standard of food and beverage service.

• Supervise and Train Staff:
  Lead, train, and motivate waitstaff and other front-of-house employees.
  Ensure all team members provide exceptional service and maintain high standards.
  Monitor staff performance and offer guidance or corrective action when necessary.
• Customer Service:
  Greet guests as they arrive and ensure they are comfortably seated.
  Address and resolve customer complaints and issues promptly and professionally.
  Maintain high levels of customer satisfaction by ensuring timely service and quality.
• Coordinate Service:
  Oversee the flow of service, ensuring food and beverages are delivered efficiently and in a timely manner.
  Communicate effectively with the kitchen and bar staff to ensure orders are prepared and delivered correctly.
  Manage table assignments to ensure an even workload for the staff.
• Ensure Cleanliness and Presentation:
  Monitor the cleanliness and orderliness of the dining area, ensuring tables, chairs, and utensils are properly set.
  Ensure the restaurant's overall ambiance is in line with the establishment's standards.
• Manage Reservations:
  Oversee reservations, greet guests, and ensure a smooth seating process.
  Handle walk-in guests and manage the waiting list when necessary.
• Cash and Payment Handling:
  Ensure proper billing and accurate processing of payments.
  May assist in cashing out servers and overseeing financial transactions at the end of a shift.
• Maintain Stock:
  Check the availability of dining supplies (menus, utensils, glassware, etc.) and ensure stock is replenished when necessary.
• Administrative Tasks:
  Maintain records for guest preferences and special requests.
  Report any operational issues or improvements to the restaurant management team.

• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and maintain a high standard of service.
• Conflict resolution skills, with a focus on customer satisfaction.
• A deep understanding of food and beverage service standards.
• Ability to remain calm and composed under pressure.
• Good knowledge of restaurant operations and procedures.

• Previous experience in a supervisory or senior waitstaff position (e.g., senior server, captain).
• Knowledge of food safety regulations.
• Strong knowledge of wine, food pairings, and beverage offerings.
• Basic mathematical skills for handling transactions.
• Formal hospitality training (optional, but preferred).

• Often works in a fast-paced environment.
• Typically requires evening, weekend, and holiday shifts.
• May be required to lift or move heavy items (e.g., trays, boxes, etc.).

PRETTY RELAX PTE. LTD.

Job Description

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior services and ensure customer satisfaction

· Plan and develop guest loyalty programs

· Plan new and update operation work flow

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Estimate good usage, forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

· Generate weekly, monthly, and annual reports for the management

. Minimum 2 years of relevant working experience.

. Salary $6000-$10000

Dempsey Resource Management Inc.

Job Description

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

Somerville (Singapore) Pte Ltd

Job Description

The General Manager is responsible for overseeing all aspects of the business, ensuring efficient operations, managing teams, and driving growth through strategic sales leadership. This role involves overseeing multiple departments, developing and executing sales strategies, and ensuring that revenue targets are met.

Key Responsibilities:

Strategic Leadership:

• Develop and implement long-term strategies for business growth and revenue generation.
• Lead and inspire cross-functional teams to drive operational excellence and achieve organizational goals.
• Identify new market opportunities and diversify business offerings. Oversee key decision-making processes and ensure alignment with corporate visions.

Sales & Revenue Growth:

• Drive the sales team to achieve revenue targets and KPIs.
• Develop, implement, and manage sales plans and programs to enhance profitability and market penetration.
• Establish and maintain strong relationships with key clients, stakeholders, and partners.
• Monitor and analyze market trends to adjust strategies and tactics.

Team Management & Development:

• Recruit, mentor, and manage sales managers, teams, and operational staff.
• Provide ongoing training and professional development to team members.
• Foster a culture of high performance and teamwork across departments.
• Conduct performance reviews, set goals, and ensure accountability.

Operations & Financial Oversight:

• Manage the day-to-day operations, ensuring efficiency and profitability.
• Monitor budgetary performance and provide financial reporting to the executive team.
• Control operational costs and optimize resource allocation.
• Ensure the company’s compliance with relevant regulations and industry standards.

Client Relationship & Customer Success:

• Develop and nurture relationships with key clients and partners.
• Ensure a high level of customer satisfaction and service excellence.
• Address any concerns or issues raised by clients promptly and effectively.

Market Analysis & Reporting:

• Conduct competitive market analysis to assess industry trends and adjust strategies.
• Report on sales performance, operational efficiency, and other relevant KPIs to senior leadership.
Provide actionable insights to the executive team for continuous business improvement.

Requirements:

Education & Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 7-10 years of experience in a leadership or management role, ideally in sales or business operations.
• Proven experience in driving revenue growth, managing sales teams, and achieving business objectives.
• Industry-specific experience (e.g., technology, retail, manufacturing) is a plus.

Skills & Competencies:

• Strong leadership skills with the ability to motivate and guide teams towards achieving business goals.
• Expertise in developing and implementing successful sales strategies, managing large sales teams, and securing major accounts.
• Excellent verbal and written communication skills to interact with clients, stakeholders, and team members.
• Strong analytical and problem-solving abilities to assess business performance and market conditions.
• Excellent negotiation and decision-making skills in complex business situations.
• Strong understanding of financial reports, budgets, and P&L management.
• Ability to handle multiple projects simultaneously, prioritize tasks, and ensure deadlines are met.

Attributes:

• Proactive, goal-oriented, and results-driven.
• Strong interpersonal skills with a focus on relationship-building and client management.
• High level of integrity and professionalism.
• Ability to thrive in a fast-paced, high-pressure environment.

Compensation:

• Competitive salary based on experience.
• Benefits package including [healthcare, retirement plan, medical).

RTHT RECYCLING PTE. LTD.

Job Description

A manager job description typically involves leading teams, setting goals, delegating tasks, and ensuring the team meets organizational objectives, while also focusing on employee development and fostering a positive work environment.Maintaining budgets and costs; Addressing customer queries, feedback and complaints; Conducting stock inventory; Overseeing recruitment and training of staff ...

COMO Lifestyle Pte Ltd

Job Description

Hospitality:

• Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.

• Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.

• Liaises between the FOH and culinary team during service.

• Develops positive customer relationships and addresses customer service needs.

• Responds efficiently and accurately to customer complaints and reviews.
  

Finance:

• Develops and executes sales and profit plans in line with budgetary goals.

• Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.

• Directs and oversees ordering and inventory management for all departments of the restaurant.

• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.

• Ensures proper team member coverage per the needs of business while maintaining target labor costs.

• Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.

• Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.
  

Operations:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.

• Manages service floor employees in their daily responsibilities, providing clear, effective direction.

• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.

• Performs all back office POS functions including employee profile and menu creation.

• Plans, executes and communicates all promotions and company information effectively and efficiently.

• Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.

• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.

• Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.

• Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.

• Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.

• Participate in community events and helps to ensure corporate social responsibility goals of the company are met.

• Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  

Staff Management:

• Hire, train, supervise, manage, coach, counsel, and evaluate all employees.

• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.

• Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.

• Resolves team member or customer conflicts consistent with complaint handling guidelines.

• Directs office administrator on postings for open positions and interviewing candidates.

• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.

• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.

• Responsible for training new employees as assigned.
  

Standards:

• Display knowledge of brand, culture, and product.

• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

• Maintain professional and respectful behavior when in contact with customers, management, and teammates.

• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

• Take care of all company property.

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

• Must be reachable by email and able to communicate via phone as well.

• Communicates information effectively and efficiently.

• Excellent organizational skills and attention to detail.

• Possesses a positive, results-oriented, team-player mentality.

• Ability to perform under pressure and maintain professionalism when working under stress.

• Knowledge of workplace safety procedures and local Health & Safety Standards.

• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

• Working understanding of human resource principles, practices, and procedures.

• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.

• Ability to effectively train others.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

• Ability to maintain a positive working relationship with all third-party vendors.

• Degree in Hospitality, Culinary Management, or similar subject preferred.

• Ability to execute steps of service in adherence with company policy.

Giwon Korean Steakhouse

Job Description

About the role

We are looking for an experienced Assistant Manager to join our team at Giwon Korean Steakhouse in Bonifacio Global City, Taguig City, Metro Manila. As the Assistant Manager, you will play a crucial role in overseeing the day-to-day operations of our bustling restaurant, ensuring exceptional customer service and driving the continued success of our business.

What you'll be doing

• Assist the General Manager in all aspects of restaurant management, including staff supervision, inventory control, financial management, and process improvements

• Lead and motivate a team of servers, hosts, and kitchen staff to deliver outstanding customer experiences

• Ensure compliance with all health, safety, and regulatory requirements

• Oversee the efficient and effective running of all restaurant operations, including order taking, food preparation, and table service

• Analyse sales data and customer feedback to identify areas for improvement and implement strategies to drive growth

• Foster a positive and collaborative work environment that encourages teamwork and professional development

• Assist with the recruitment, training, and performance management of staff

• Provide support and cover for the General Manager as needed

What we're looking for

• Strong leadership and people management skills, with the ability to motivate and inspire a team

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders

• Proficient in financial management, including budgeting, cost control, and inventory management

• Thorough understanding of food safety, health, and safety regulations

• Passion for the hospitality industry and a commitment to delivering exceptional customer service

• Ability to work effectively in a fast-paced, dynamic environment

Join our dynamic team and be a part of the continued growth and success of Giwon Korean Steakhouse.

Apply now and take the next step in your hospitality career.

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)

Job Description

Responsibilities

·       Source and manage affiliates across the APAC region

·       Assign drivers to jobs promptly, ensuring customer satisfaction while maximizing revenue

·       Address logistical issues and emergency rearrangements that arise during service delivery

·       Collaborate with affiliates after investigating issues to develop service recovery and improvement plans

·       Create an operational plan aligned with the company's strategic direction, including monitoring performance goals to meet efficiency, targets, and quality standards

·       Maintain detailed records of vehicle servicing and inspections, and schedule regular maintenance to ensure operational efficiency, along with other fleet management responsibilities

·       Continue managing and servicing selected existing accounts, while fostering relationships with vendors and suppliers

·       Provide support to the Reservation/Roadshow team as needed

·       Ensure training manuals for suppliers are regularly updated and kept current

·       Identify and assess organizational risks, implementing measures to control them

·       Ensure supplier SLAs are met according to company expectations

Job Requirements

·       Degree in Business Administration, or equivalent.

·       Minimum 3 years of relevant experience.

·       Detail oriented and possess good organizational skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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Langham Hotels International Ltd

Job Description

Dempsey Resource Management Inc.

Job Description

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

HARIS SHARIF PTE. LTD.

Job Description

Support the Manager by overseeing daily operations, Managing staffs and training. Also support by ensuring customer satisfaction and resolve customer issues.

Monitoring sales performance and identifying areas for improvement.Help to achieve sales target and inventry conrol. Ensure the smooth operation and daily report to management.

COMO Lifestyle Pte Ltd

Job Description

Hospitality:

● Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.

● Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.

● Liaises between the FOH and culinary team during service.

● Develops positive customer relationships and addresses customer service needs.

● Responds efficiently and accurately to customer complaints and reviews.

Finance:

● Develops and executes sales and profit plans in line with budgetary goals.

● Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.

● Directs and oversees ordering and inventory management for all departments of the restaurant.

● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.

● Ensures proper team member coverage per the needs of business while maintaining target labor costs.

● Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.

● Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.

Operations:

● Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.

● Manages service floor employees in their daily responsibilities, providing clear, effective direction.

● Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.

● Performs all back office POS functions including employee profile and menu creation.

● Plans, executes and communicates all promotions and company information effectively and efficiently.

● Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.

● Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.

● Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.

● Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.

● Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.

● Participate in community events and helps to ensure corporate social responsibility goals of the company are met.

● Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Staff Management:

● Hire, train, supervise, manage, coach, counsel, and evaluate all employees.

● Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.

● Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.

● Resolves team member or customer conflicts consistent with complaint handling guidelines.

● Directs office administrator on postings for open positions and interviewing candidates.

● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.

● Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.

● Responsible for training new employees as assigned.

Standards:

● Display knowledge of brand, culture, and product.

● Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Take care of all company property.

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Working understanding of human resource principles, practices, and procedures.

● Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.

● Ability to effectively train others.

● Excellent time management skills with a proven ability to meet deadlines.

● Strong analytical and problem-solving skills.

● Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

● Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

● Ability to maintain a positive working relationship with all third-party vendors.

● Degree in Hospitality, Culinary Management, or similar subject preferred.

● Ability to execute steps of service in adherence with company policy.

RTHT RECYCLING PTE. LTD.

Job Description

A manager job description typically involves leading teams, setting goals, delegating tasks, and ensuring the team meets organizational objectives, while also focusing on employee development and fostering a positive work environment.Maintaining budgets and costs; Addressing customer queries, feedback and complaints; Conducting stock inventory; Overseeing recruitment and training of staff ...

Nalu Resorts Inc.

Job Description

Qualification:

· Bachelor’s degree in Hospitality Management, Business, or a related field preferred.

· Proven experience in a supervisory or managerial role within a resort, hotel, or hospitality environment. Front Office Manager experience is an advantage.

· Strong leadership and interpersonal skills with a focus on guest satisfaction.

· Excellent organizational and problem-solving abilities.

· Strong knowledge of hospitality software and systems is a plus.

· Flexibility to work evenings, weekends, and holidays as required.

· Locals will be prioritized.

Responsibilities include:

· Supervise daily resort operations, ensuring seamless coordination between departments such as housekeeping, front desk, maintenance, and guest services.

· Monitor the quality of guest services and respond promptly to any issues or concerns to maintain high levels of guest satisfaction.

· Ensure that all operational procedures are followed according to company standards and policies.

· Handle guest inquiries, requests, and complaints professionally, aiming for timely and effective resolution.

· Ensure guests receive personalized attention and a welcoming experience during their stay.

· Act as the point of contact for VIP guests and corporate groups, ensuring special requests are fulfilled.

· Supervise and support resort staff across various departments, ensuring they meet performance and service expectations.

· Provide ongoing training and development opportunities to enhance staff skills and service delivery.

· Conduct regular performance reviews, provide feedback, and implement corrective actions when necessary.

· Prepare regular reports on resort operations, including guest feedback, occupancy rates, and staff performance.

Sotogrande Hotel and Resort Group

Job Description

About the role

We are seeking an experienced Hotel Manager to join the Sotogrande Hotel  in Davao City. As the Hotel Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional customer service and driving financial performance. This is a full-time, permanent position.

What you'll be doing

• Oversee day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance

• Develop and implement strategic plans to improve the hotel's financial performance, guest satisfaction, and operational efficiency

• Oversee the hiring, training, and management of hotel staff to ensure high-quality service

• Monitor and analyse hotel performance metrics, identify areas for improvement, and implement corrective actions

• Ensure compliance with all relevant laws, regulations, and company policies

• Collaborate with the sales and marketing team to develop and execute effective promotional strategies

• Foster a positive and productive work environment that promotes employee engagement and development

What we're looking for

• Minimum of 5 years of experience as a Hotel Manager or in a similar senior leadership role in the hospitality industry

• Proven track record of successfully managing hotel operations, including budgeting, staffing, and guest relations

• Excellent communication, problem-solving, and decision-making skills

• Strong understanding of hotel management best practices, including revenue management, quality assurance, and regulatory compliance

• Ability to lead and motivate a team of hotel staff to deliver exceptional customer service

• Bachelor's degree in Hospitality Management or a related field

What we offer

• Competitive salary and bonus structure

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage

• Generous paid time off and holiday leave

• Professional development opportunities and career advancement potential

• Supportive and collaborative work environment

Luxury Careers Pte. Ltd.

Job Description

Join an exciting new luxury café venture in Singapore! We seek a passionate Assistant Service Manager to oversee daily operations, deliver exceptional customer service, and maintain the highest standards of hygiene, professionalism, and product quality.

Key Responsibilities:

• Team Leadership & Training – Supervise and motivate staff, conduct briefings, and implement training programs to enhance service quality.

• Operations & Service Management – Manage pastry and beverage sales, ensure smooth restaurant service, and maintain outstanding customer interactions.

• Stock & Display Oversight – Monitor inventory, ensure product freshness, manage stock replenishment, and maintain visually appealing displays.

• Hygiene & Compliance – Uphold strict cleanliness, sanitation, and equipment maintenance in line with health and safety regulations.

• Sales & Customer Engagement – Drive sales through personalized recommendations, address customer concerns, and manage in-store and phone orders.

• Store Maintenance & Presentation – Oversee opening and closing procedures, ensure store aesthetics meet luxury brand standards, and coordinate with teams for product arrangement.

Key Requirements:

• 3–5 years of supervisory experience in luxury hospitality or F&B

• Strong leadership, communication, and problem-solving abilities to manage teams and enhance customer satisfaction.

• In-depth knowledge of café/restaurant operations, inventory management, and customer service best practices.

• Ability to work in a fast-paced, high-end environment, ensuring brand image and service excellence.

• Flexibility to work rotational shifts, weekends, and public holidays as required.

• Proficiency in POS systems and experience managing reservations and transactions is a plus.

If you’re interested in this opportunity, please send your resume in MS Word format to sherting.neo@luxury-careers.com. 

EA Personnel : R24124899

EA Licence : 22C1376

1218 PACIFIC SUITES CORPORATION

Job Description

JOB QUALIFICATIONS:

Degree of BS Tourism, Hotel management or related course

Height requirement at least 5 for female and 56” for male

With proactive and pleasing personality

Excellent grooming standards

Experience

Preferably with at least 2-year experience in managerial position

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

DAIKOKU PTE. LTD.

Job Description

We are a dimsum/izakaya restaurant. We welcome you to join us and be part of our success as the following:

1. Assistant Manager (Full Time)

$2k to $2.6k monthly

★5 days work weekly up to 44 hours (off day on weekday)

Benefits for Full Timer:

*Uniform provided

*Staff meal provided

*Staff insurance provided

*Annual leave starts from 7 days/year

*Medical benefits

(Up to 14 days for paid outpatient sick leave and 60 days for paid hospitalisation leave. The 60 days of paid hospitalisation leave includes the 14 days paid outpatient sick leave entitlement.)

*Medical claim (1 receipt $30, up to $300/year)

*Attractive bonus schemes

Shop Address

Daikoku Japanese Izakaya

5 Kadayanallur Street Singapore 069183

(Beside maxwell food centre)

St. Giles Wembley Penang ( Salient Glory City S/B)

Job Description

• Trains new guest services department personnel.

• Answers inquiry regarding rates and availability.

• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

• Maintains a detailed knowledge about the hotel's services and hours of operations.

• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

• Check guests in and out, including preparation of guest bills and authorizing payments.

• Dealing efficiently with day to day billing and guest service queries.

• Report anything considered a health and safety hazard.

• Using information available, plan and control both the preparation of future shifts and effective communication to the team.

• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.

• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

• Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

微念国际有限公司

Job Description

岗位职责

1.渠道拓展与管理：负责制定渠道拓展计划，开发新的渠道合作伙伴，包括经

销商、代理商、分销商等。对渠道合作伙伴进行评估和分级管理，优化渠道结

构，提高渠道效率。

2.销售目标达成：根据公司年度经营计划，制定渠道销售目标和计划，监控渠

道销售进度，及时调整销售策略，确保销售目标的达成。

3.市场分析与策略制定：收集和分析市场信息、竞争对手动态，制定相应的渠

道策略和促销政策。

4.团队建设与管理：负责渠道团队的组建和管理，包括招聘、培训、考核等；

制定渠道团队的工作流程和规范，提升团队整体业务能力。

5.项目管理与执行：负责渠道项目的策划、组织和实施，确保项目顺利进行；

协调公司内部各部门，解决项目执行过程中遇到的问题。

任职要求

1.本科及以上学历，市场营销、工商管理等相关专业优先。

2.5年以上渠道管理经验，有成功的渠道拓展和团队管理案例。

3.具备较强的市场分析、判断及开拓能力，能够准确把握市场动态。

4.具有较强的责任心\执行力和抗压力。具备良好的团队合作精神和领导能力，

能够带领团队达成目标。能够适应频繁出差。

job responsibilities

1. Channel Expansion and Management: Responsible for formulating channel expansion plans, developing new channel partners, including management

Salespeople, agents, distributors, etc. Evaluate and classify channel partners, optimize channel structure

Construct and improve channel efficiency.

2. Sales target achievement: Based on the company's annual business plan, develop channel sales targets and plans, and monitor channels

Track sales progress, adjust sales strategies in a timely manner, and ensure the achievement of sales targets.

3. Market analysis and strategy formulation: Collect and analyze market information and competitor dynamics, and develop corresponding channels

Road strategy and promotion policy.

4. Team building and management: Responsible for the formation and management of channel teams, including recruitment, training, assessment, etc;

Develop workflow and standards for the channel team to enhance the overall business capabilities of the team.

5. Project Management and Execution: Responsible for planning, organizing, and implementing channel projects to ensure their smooth progress;

Coordinate various departments within the company to solve problems encountered during project execution.

Knowledge and Skills

1. Bachelor's degree or above, with a preference for majors in marketing, business management, or related fields.

More than 2.5 years of channel management experience, with successful cases of channel expansion and team management.

3. Possess strong abilities in market analysis, judgment, and development, and be able to accurately grasp market trends.

4. Strong sense of responsibility, execution ability, and resistance to pressure. Having good teamwork spirit and leadership skills,

Being able to lead a team to achieve goals. Can adapt to frequent business trips.

Royal Wagenborg

Job Description

Wagenborg Manila Inc is looking for catering personnel, housekeeping personnel and ratings for various vessels to sail on Antarctic cruises for our customer Oceanwide Expeditions.

We offer:

• A great job in a beautiful environment
• On-time payment
• Flexible planning
• Opportunities to grow

For more information, please click on APPLY to go to our Careers page.

Laguna Grande Limited

Job Description

Novel Developments

Job Description

Duties and Responsibilities

· Lead and supervise department heads across all areas of the hotel, including housekeeping, front office, food and beverage, maintenance, and engineering.

· Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.

· Work closely with department heads to set departmental goals, budgets, and performance metrics.

· Analyze data and reports to identify areas for improvement and implement cost-saving initiatives.

· Ensure adherence to brand standards, safety protocols, and guest service excellence.

· Oversee staff recruitment, training, and development to create a highly motivated and engaged team.

· Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.

· Conduct regular inspections to ensure the hotel's facilities and equipment are well-maintained and meet safety standards.

· Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.

· Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.

· Prepare reports for senior management on the hotel's performance and identify areas for improvement.

Job Specification

· Bachelor's degree in Hospitality Management, Business Administration.

· Minimum 10 years of experience in hotel operations management, with a proven track record of success.

· Strong understanding of all departments within a hotel operation.

· Excellent leadership, communication, and interpersonal skills.

· Proven ability to develop and motivate a team environment.

· Data-driven approach to problem-solving and decision-making.

· Excellent analytical and financial skills.

· Strong commitment to guest satisfaction and service excellence.

· Proficiency in hospitality software and technology systems.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Curation or Personal Concierge Manager for Conrad Bali will be responsible for leading the Personal Concierge Team to provide outstanding customer service and enhance the resort guest experience.

·         Lead and manage the operational planning, continuous improvement and service quality of the Personal Concierge Team.

·         Directly responsible for the efficient and responsive operations of the Personal Concierge Team and fulfilling the operational requirement of the department.

·         Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.

·         Be personally involved with arrangements for VVIP guests. Inspect suites when ready with amenities.

·         Provide input into research, development, evaluation and implementation of new products, services, technology, and processes in anticipation of changing guest needs.

·         Continually review and refine SOP's to suit actual operating conditions.

·         Contribute ideas and cooperate in the execution of strategic plan initiatives in support of the company vision, mission, values and guiding principles.

·         Identify, maintain and work with the Learning & Development team in developing and executing training needs for the Personal Concierge to ensure that quality standards are consistently met and/or exceeded in accordance with company standards.

·         Manage a team of vibrant, well-mannered and groomed individuals as per company standards.

·         Conduct regular departmental meetings, attend scheduled inter-departmental meetings and ensure relevant information is disseminated as required.

·         Embrace and develop a service culture through empowerment of team members to further enhance the ability of all team members to exceed customer expectations and deliver extraordinary experiences.

What are we looking for? 

A Curation or Personal Concierge Manager serving Conrad Bali is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

 ·         Candidate must have a good command of spoken and written English

·         Pays attention to details and have strong customer service skills.

·         Mature, meticulous, resourceful, organized and able to work independently.

·         Have impeccable follow-through and "Can Do" attitude and mindset.  

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

Shangri-La Singapore

Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Manager, Origin Grill to join our team!

As a F&B Manager, Origin Grill, we require you to:

• Oversee daily operations to ensure seamless service and guest satisfaction.
• Collaborate with the culinary team to maintain the highest standards of ingredient quality and presentation.
• Lead and inspire the service team, fostering a culture of excellence and teamwork.
• Provide insights and recommendations to enhance the guest experience and maintain our commitment to ethical sourcing.
• Manage guest feedback and address concerns with professionalism and efficiency.
• Contribute to the creation of a curated wine selection that complements our culinary offerings.

Requirements:

• Previous experience in upscale dining establishments or fine-dining restaurants.
• Strong leadership skills and the ability to motivate and develop a service team.
• Passion for sustainable and ethical sourcing, with a genuine interest in the provenance of ingredients.
• Excellent communication and interpersonal skills.

HB MANAGEMENT CO., LTD.

Job Description

What does a Las Orquideas Hotel Manager do?

First and foremost it is important to understand that the positions available are only open to candidate with full working rights in Thailand and good English communication skills. We are looking for Managers/Assistant Managers and Front desk Managers in several locations around Thailand, for example Chiang Mai, Surat Thani, Phang Nga, and Phuket. 

The very essence of managing a hotel is keeping day-to-day operations ticking. Therefore, Hotel managers may be required to:

• Manage hotel services, such as accommodation and catering.
• Oversee events and conferences.
• Troubleshoot any issues arising in hotel operations.
• Liaise with contractors and suppliers.
• Supervise any maintenance work and renovations.
• Safeguard security and compliance, conducting inspections where necessary.
• Lead on sustainability programs
• Manage heads of departments or entire teams
• Drive forward sales strategies and oversee expenditure

Handling financial responsibilities of the hotel

Clearly, hotels are looking to turn a profit. Hotel managers must therefore secure high occupancy levels and see to certain strategic financial and accounting duties, for instance:

• Managing budgets and controlling expenditures.
• Tracking hotel revenues, setting sales targets and optimizing profits.
• Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
• Maintaining statistical and financial records.

Leading a successful team

Smooth hotel operations are reliant upon professional staff who are respectful and in tune with guests at all times. Hotel managers need to get the best out of their teams if their establishments are to be successful, which involves:

• Talent-spotting, recruiting, and providing ongoing training.
• Defining the staff schedule and working around holiday absences.
• Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
• Investing effort in employee engagement and retention in collaboration with HR.

Providing great guest experiences

Hotel managers are responsible for ensuring guests enjoy their stay. With this in mind, they may be tasked with several duties aimed at enhancing the guest experience and seeing to positive customer relations. These may include:

• Meeting and greeting guests with a warm welcome.
• Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
• Addressing complaints with a personal touch to restore customer satisfaction.
• Keeping a watchful eye on both competitors and technological trends and innovations in hospitality with a view to leveraging any insights to build customer relations.

Handling reputation management

To cultivate those all-important glowing online reviews and keep guests coming back for more, hotel managers may also take care of various reputation management and branding duties, such as:

• Managing the hotel’s online presence and generating an online buzz through special offers and promotions.
• Ensuring all customer inquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.
• Pursuing strategic branding endeavors.

Hotel manager working hours

Hotels never sleep. You would also be forgiven for thinking hotel managers never socialize. The role does entail almost constant pressure and long, erratic working hours that are likely to include some late nights, weekends, and/or bank holidays depending on the shift pattern.

To offset this somewhat, your on-the-job capacity may be freed up thanks to in-house meals and the absence of a commute in the case of live-in posts.

The job may also offer flexibility in other ways, such as the potential for overseas travel and the added bonus of discounted accommodation.

HB Management Co., Ltd.

HB Management Company Limited is growing and has a major expansion plan in the works and we are inviting candidates to apply for the roles or Manager/Assistant Manager/Front Desk Manager. We offer great benefits and competitive salaries. The positions available are only open to Thai Nationals with good English communication skills.

O Delice!

Job Description

About the role

As Assistant Manager at ODELICE, you will play a crucial role in overseeing the day-to-day operations of this best suitable branches for you, located in N.T. or Kowloon. Reporting to the Restaurant Manager, you will be responsible for ensuring exceptional customer service, driving operational efficiency, in a positive and productive work environment for the team.

 

What you'll be doing

• Support Restaurant Manager duties in managing all aspects of restaurant operations

• Lead, motivate, and develop a team of service staffs 

• Maintain standard operating procedures to ensure a high level of quality and consistency

• Monitor restaurant performance, identify areas for improvement

• Keep a positive and collaborative work culture that promotes teamwork and smooth communication

• Ensure compliance with all relevant health, safety, and licensing regulations

What we're looking for

• Proven track record of at least 3 years of experience in a team leading role in F&B

• Strong leadership and positive attitude, with the ability to motivate and inspire a team

• Excellent customer service orientation to deliver an exceptional dining experience

• Excellent communication and interpersonal skills

• Familiarity with relevant health, safety, and licensing regulations in the hospitality industry

• Adaptable and able to thrive in a fast-paced, dynamic environment

What we offer

• Competitive salary and monthly performance-based bonuses

• 7 Days OFF per month

• 12 Annual Leaves (+1 additional AL each completed year)

• Comprehensive benefits package, including health insurance, MPF

• Opportunities for career advancement and professional development

• A vibrant and collaborative work culture that values teamwork, innovation, and work-life balance

• Discounts on dining, quality staffs meals and other amenities at ODELICE restaurants

About us

ODELICE is a rapidly growing restaurant group with a focus on affordable casual French cuisine and an unparalleled dining experience. Established in 2010, we currently operate a network of award-winning restaurants across Hong Kong, with plans for further expansion in the region. Our commitment to quality, innovation, and customer satisfaction is at the heart of everything we do, and we are proud to offer a dynamic and rewarding work environment for our employees.

Digicore Business Management Services

Job Description

Responsibilities:

• Overall Operations: Oversee all aspects of the restaurant's daily operations, including staff management, inventory control, food and beverage quality, and customer service.
• Financial Management: Manage the restaurant's budget, monitor financial performance, and identify opportunities for cost savings and revenue growth. Prepare and analyze financial reports.
• Team Leadership: Recruit, train, motivate, and supervise all restaurant staff, fostering a positive and productive work environment. Conduct performance reviews and provide constructive feedback.
• Customer Service: Ensure exceptional customer service is consistently delivered, addressing customer concerns and resolving complaints effectively.
• Marketing and Sales: Develop and implement marketing strategies to increase customer traffic and revenue. Monitor market trends and competitor activity.
• Compliance: Ensure compliance with all relevant health, safety, and legal regulations.
• Inventory Management: Manage inventory levels to minimize waste and ensure sufficient supplies are available.
• Relationship Management: Build and maintain strong relationships with suppliers, vendors, and community stakeholders.
• Problem-Solving: Identify and resolve operational issues efficiently and effectively.
• Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and productivity.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of [Insert Number] years of experience as a General Manager or similar role in a high-volume restaurant or hospitality setting.
• Proven track record of success in managing a profitable restaurant or hospitality business.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Experience with POS systems and restaurant management software.
• Ability to work effectively under pressure and meet deadlines.
• Strong knowledge of food and beverage operations, including cost control and inventory management.
• Passion for delivering exceptional customer service.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

UOL Claymore Investment Pte Ltd

Job Description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

Reporting to the Front Office Manager, the Service One Manager is a section manager who is responsible for the management of all inbound calls of the Hotel, including the setup, maintenance and improvement of all telephony and its related systems. 

Our Expectations:

• Supervises a team of Guest Service Ambassadors (GSAs) whose primary role is to answer all inbound calls from our in-house and external guests. 
• Ensure that all GSAs are well trained and equipped with the necessary product and service knowledge, allowing them to respond to all queries in an expeditious manner with accurate up-to-date information.
• Train and guide GSAs to answer calls in a professional manner, using the appropriate verbiage and tone of voice befitting of our Hotel's brand standards. 
• Actively monitor all calls for efficient call handling, ensuring minimal dropped calls.  Analyse call statistics and recommend action plan for better call management.  Identify gaps and work closely with the Learning & Development section to identify training interventions to bridge performance gaps. 
• Ensure that all emergency messages and announcements are relayed in a timely, efficient and calm manner in order to ensure the safety of all guests.
• Update and maintain the Hotel's contact and/or emergency contact list ensuring currency of records.
• Document and alert Management of any risk that may become apparently while handling incoming calls.
• Work closely with Duty Managers and Front Office Manager to escalate and/or feedback any guest issues for immediate attention.
• Report any defects via the work order management system (StayPlease) in accordance with the Standard Operating Procedures.
• From time to time, may be required to assist to cover Front Desk operations.  Where needed, to also assist to take In-Room Dining (IRD) orders for our guests and coordinate the order with the IRD Service and Kitchen team.  Also assist to take Dining Reservations for our Food & Beverage outlets.

We are looking for a self-motivated individual with excellent interpersonal and communication skills.  You enjoy interacting with others through the phone and takes pride in coaching a team for excellence. If you have at least five years of supervisory work experience with knowledge of OPERA Cloud, StayPlease and Telephony System, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

SUMMIT SEOYON BUSINESS DEVELOPMENT (THAILAND) CO., LTD.

Job Description

Job Descriptions;

Hotel Managers can have a wide variety of duties depending on the establishment. Some main responsibilities include:

• Monitor staff performance, ensuring the hotel is running well and guests are happy
• Coordinate front-office and back-office activities and resolve any problems
• Overseeing personnel, including receptionists, kitchen staff, and office employees.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Hotel Manager Responsibilities:

• Overseeing personnel, including receptionists, kitchen staff, and office employees.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Hotel Manager Requirements:

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• A minimum of 5 years experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

Fairfield by Marriott Cebu Mactan

Job Description

Sotogrande Hotel and Resort Group

Job Description

About the role

We are seeking an experienced Hotel Manager to join the Sotogrande Davao Hotel  in Davao City, Davao del Sur. As the Hotel Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional customer service and driving financial performance. This is a full-time, permanent position.

What you'll be doing

• Manage day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance
• Develop and implement strategic plans to improve the hotel's financial performance, guest satisfaction, and operational efficiency
• Oversee the hiring, training, and management of hotel staff to ensure high-quality service
• Monitor and analyse hotel performance metrics, identify areas for improvement, and implement corrective actions
• Ensure compliance with all relevant laws, regulations, and company policies
• Collaborate with the sales and marketing team to develop and execute effective promotional strategies
• Foster a positive and productive work environment that promotes employee engagement and development

What we're looking for

• Minimum of 5 years of experience as a Hotel Manager or in a similar senior leadership role in the hospitality industry
• Proven track record of successfully managing hotel operations, including budgeting, staffing, and guest relations
• Excellent communication, problem-solving, and decision-making skills
• Strong understanding of hotel management best practices, including revenue management, quality assurance, and regulatory compliance
• Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
• Bachelor's degree in Hospitality Management or a related field

What we offer

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off and holiday leave
• Professional development opportunities and career advancement potential
• Supportive and collaborative work environment

Sotogrande Hotel and Resort Group

Job Description

About the role

We are seeking an experienced Operations Manager to join Aquamira Hotel and Resort resort located in Naic, Cavite. As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our premier hotel and resort, ensuring a seamless and exceptional experience for our guests. This is a full-time position based on-site.

What you'll be doing

• Manage and coordinate the activities of various hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and effective service delivery
• Develop and implement operational policies, procedures, and standards to maintain high levels of quality and guest satisfaction
• Monitor and analyse key performance indicators, identify areas for improvement, and implement strategies to optimise operational efficiency
• Collaborate with the management team to develop and execute marketing and sales strategies to drive occupancy and revenue growth
• Oversee the recruitment, training, and development of the operations team to ensure a high-performing and engaged workforce
• Ensure compliance with all relevant laws, regulations, and safety standards in the hotel and resort operations
• Actively participate in the planning and execution of special events and initiatives to enhance the guest experience

What we're looking for

• Minimum of 5 years of experience in a senior operations management role within the hospitality industry, preferably in a hotel or resort setting
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance management
• Excellent problem-solving, decision-making, and critical thinking skills to address complex operational challenges
• Proven track record in leading and motivating teams to achieve high levels of guest satisfaction and operational efficiency
• Proficient in budgeting, forecasting, and financial management to drive revenue and cost-effectiveness
• Strong communication and interpersonal skills to effectively liaise with guests, staff, and stakeholders
• Familiarity with industry trends, best practices, and cutting-edge technologies in hotel operations

Solaire Resort & Casino

Job Description

SOLAIRE RESORT ENTERTAINMENT CITY

POSITION SUMMARY

The Manager, SCO, Revenue and Process Management, will support the VP, SCO by managing the financial and administrative aspects of the Shopping Concourse Operations business, focusing on revenue management, budgeting, reporting, financial analysis, process documentation, and continuous improvement initiatives. The role will collaborate closely with other managers in the department who are tasked with direct tenant portfolio management, to ensure alignment with SCO and company objectives.

DUTIES AND RESPONSIBILITIES

Revenue Management

• Develop and implement revenue and budget management strategies aligned with SCO and company goals.
• Monitor revenue trends, forecast future revenues, and identify opportunities to enhance profitability.
• Prepare and present weekly, monthly, and annual revenue and performance reports.

Budgeting and Financial Analysis

• Assist in the preparation and monitoring of the department's budget, including analyzing variances and recommending corrective actions
• Conduct financial analysis to support decision-making within the department.

Process Documentation and Improvement

• Develop and maintain process documentation for all key operations within SCO.
• Identify areas for process improvement and implement strategies to enhance operational efficiency.
• Lead initiatives to streamline processes and reduce costs while maintaining high standards.

Reporting

• Prepare regular reports on financial and business performance, operational metrics, and process improvements.
• Provide insights and recommendations based on data analysis to support strategic decision-making.

Administrative Management

• Perform the administrative functions within SCO, ensuring all documentation and records are accurately processed, maintained, and filed.
• Support the VP, SCO in organizing and conducting meetings, preparing agendas, and documenting minutes.

Collaboration

• Work closely with the tenant portfolio managers in the department to ensure that financial and operational strategies are aligned.
• Liaise with other departments as necessary to ensure the successful execution of SCO initiatives

QUALIFICATIONS AND REQUIREMENTS

• Minimum 3 years of similar-level experience in revenue management, financial analysis, process management, or a related role. Proven track record in process documentation and improvement.
• Strong analytical and financial skills.
• Excellent organizational and time management abilities
• Effective communication skills, both written and verbal.
• Proficient in MS Office applications, particularly Excel and PowerPoint.
• Self-starter with a proactive approach to problem-solving.
• Ability to work under pressure and meet deadlines.

This is an IT support group

Job Description

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Set policies and processes
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• The smooth running of the manufacturing organisation and team
• Ensuring that the team understands that the organisation’s profits and achievements are reflected in all its operations and activities – including relationships and risk management
• Manage the manufacturing element of the organisation ensuring high quality business activities with maximum efficiency, service and profitability for the organisation.

Requirements and skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Thorough understanding of manufacturing, business process and management, requirements and dynamics – insert specific as applicable
• Ability to work under pressure and meet deadlines
• Ability to work on weekend and public holiday

FINSURGE PTE. LTD.

Job Description

Job Description

• Creating programme budgets and plans, specifying program objectives, and selecting key performance indicators (KPIs) to evaluate program ’s effectiveness.
• Allocating resources to ensure successful project delivery, including personnel, funds,and equipment.
• Managing the day-to-day operation of projects, which includes keeping track of progress, identifying, and minimising risks, and resolving problems.
• Creating connections with important parties, such as clients, suppliers, and team members, to ensure efficient communication and teamwork throughout the project.
• Ensuring that project deliverables are on schedule, within budget, and up to quality standards.
• Spotting opportunities for process improvement and putting those changes into practise to boost effectiveness and efficiency.
• Supervising and mentoring the team members, offering direction and encouragement to help them achieve project goals.
• Creating and presenting project reports, including progress reports risk assessments to senior management and other stakeholders.
• Plan weekly sprints and facilitate daily stand-ups as needed.
• Sprint reviews – Participate in the meeting and capture feedback.
• 1 on 1s – Meet individually with team members and stakeholders as needed. Iron out team disagreements about the process and work styles.
• Retrospectives–Note areas for improvement and action items for future sprints.
• Conflicts management and Resolutions

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

Dempsey Resource Management Inc.

Job Description

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

The Ritz-Carlton

Job Description

Fast Management Ltd

Job Description

Responsibilities:

• Manage budgets, and financial plans and control expenditure
• Recruit, train, and monitor staff
• Plan work schedules for individuals and teams
• Assist and ensure the efficiency of daily operations, including Front office, Housekeeping, Engineering, and security, hence resolving any problems that may arise. 
• Reporting all irregularities, deficiencies, and emergencies with feasible recommendations and troubleshooting accordingly. 
• Carry out inspections of property and services, follow up on defects promptly to ensure adequate maintenance of all hotel facilities 
• Deal with customer complaints and queries
• Supervise maintenance, supply, renovations and furnishings
• Deal with contractors and suppliers
• Ensuring compliancy with health and safety legislation and licensing laws.

You need to be on call (available to respond to emergencies at short notice). You may need to work irregular hours in the evenings and weekends.    

Requirements:

• Bachelor's Degree in Hospitality Management, Business Management or related discipline
• 5 years relevant experience in hotel industry with 2 years at managerial position
• High level of confidentiality, strong leadership abilities, tactful with excellent interpersonal and communication skills
• Good ability to prioritize, delegate, schedule and manage time effectively
• Attentive to details and able to provide clear directions and make quick and right decisions
• Has a broad knowledge of industry practices, including market trends, new technologies, etc.
• Familiarity with relevant regulations and laws
• Fluency in written and spoken English and Chinese

We offer 5 days week and an attractive package to the successful applicants.  To apply, please send resume with expected and current salary in Word format via email .

ALWAYSHIRED PTE. LTD.

Job Description

Benefits:

• Salary Up to $3,400
• Global MNC
• Good Career Opportunity for Progression
• Bonuses + Good Benefits 

Job Scope:

• Supervise daily restaurant operations and team members.
• Manage manpower scheduling and training.
• Manage inventory and ensure stock levels are maintained.
• Ensure compliance with safety and cleanliness standards.

Requirements:

• Experience in manpower scheduling
• Strong leadership skills 

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Sanzio Shawn Poh Yee Han
Registration Number: R25127856

EA Licence No: 24C2293

OYO Technology & Hospitality (Thailand) Ltd.

Job Description

• Oversee daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement effective business strategies to maximize revenue and occupancy rates.
• Monitor financial performance, manage budgets, and prepare financial reports.
• Ensure outstanding guest service and address any guest concerns effectively.
• Lead, train, and develop hotel staff to enhance their skills and ensure high performance.
• Maintain compliance with all hotel policies, procedures, and industry regulations.
• Collaborate with marketing and sales teams to promote the hotel and attract new business.
• Foster relationships with local businesses, community leaders, and industry partners.

Job Qualification:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as a General Manager or similar role in the hospitality industry (5 years preferred).
• Strong knowledge of hotel operations and revenue management principles.
• Exceptional leadership, communication, and customer service skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to make strategic decisions and solve problems efficiently.