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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Asiatique Restaurant

Job Description

AAPC (Thailand) Limited

Job Description

Flame Tide Co.,Ltd.

Job Description

🏡 Live-in Housekeeper – Full-Time (Long-Term Role)
We are urgently seeking a responsible, experienced, and emotionally stable live-in housekeeper to join our household. This is a long-term position for someone who values cleanliness, discretion, and has strong cooking abilities. Personality fit is our top priority.

💼 Responsibilities

🕰 Daily Schedule:

• Start time: 7:00 AM daily

• By 8:30 AM, the following should be completed:

  • Light cleaning of kitchen, living room, and shared areas

  • Breakfast prepared (simple home meals such as eggs, porridge, noodles)

• Lunch: optional — confirmed each day

• Dinner: ready by 6:30 PM, based on a menu provided in advance

  • Typically: 2 dishes + 1 soup

  • After dinner: clear table and load dishwasher (~20 mins work)

• End of work: after kitchen cleanup

• Days off: 2 flexible days per month

🍳 Cooking (Core Skill):

• Must enjoy and be confident in cooking daily meals

• Any cuisine welcome (Thai, Chinese, Western, or general home-style)

• Meals must be clean, well-prepared, and tastefully presented

• Will be responsible for independently managing the kitchen

🧹 Housekeeping Duties:

• Daily cleaning: living areas, bedrooms, kitchen

• Laundry: wash, dry, and iron clothes (adult and children's)

• Basic food prep and household tidying

• Maintain cleanliness and order in all areas

• Clean 2 automatic cat litter boxes (simple maintenance only, no other pet duties)

🧠 Personality Fit (Most Important):

• Emotionally stable, calm, and quiet personality

• Not talkative or overly social — must respect privacy

• Clean, discreet, respectful, and dependable

• Able to follow instructions without repeated reminders

• Preference for someone who blends quietly into the home environment

🛏 Accommodation:

• Live-in position with a private staff room located at the back of the house

• Includes a private bathroom

• Room is fan-cooled (no air-conditioning) — candidates must be comfortable with this

💰 Salary & Trial Period:

• Salary negotiable based on experience and skill

• Trial period required; if a good match, we are happy to continue long-term

📩 How to Apply:
If you know a candidate who may be suitable, or if you are interested in this position, please send the following to us as soon as possible:

• A brief resume or personal profile

• Recent photo (optional)

• Summary of household or cooking experience

• Any references or past employer contact details (if available)

We are looking to fill this position urgently. Thank you for helping us find the right fit.

W Bangkok

Job Description

JLS BANGKOK.,LTD.

Job Description

Empire Tower Restaurants

Job Description

Accor Asia Corporate Offices

Job Description

Accor Asia Corporate Offices

Job Description

Salil Development Co., Ltd.

Job Description

Private Advertiser

Job Description

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth service from opening to closing.

• Resolve customer complaints with professionalism, aiming to turn issues into positive outcomes.

• Maintain high standards of staff grooming, hygiene, and overall restaurant cleanliness.

• Coordinate closely with kitchen and bar teams to ensure smooth operations.

• Partner with chefs to refine and innovate menus, ensuring offerings remain authentic and appealing.

• Develop and implement marketing strategies targeting both local and tourist customers.

• Organize and host events to attract new customers and retain loyal guests.

• Manage budgets, control inventory, oversee cash flow, and monitor expenses.

• Recruit, train, and supervise staff to uphold consistent service standards.

• Ensure full compliance with health, safety, and licensing regulations.

• Foster a positive workplace culture by providing coaching and development opportunities.

• Act swiftly on service issues or customer feedback to drive continuous improvement.

Qualifications & Skills

• Proficiency in Thai and English, both spoken and written.

• Strong financial skills with experience in budgeting, inventory management, and cost control.

• Marketing experience, particularly in F&B promotions and event planning.

• In-depth knowledge of food safety and relevant workplace regulations.

• Business mindset with excellent leadership and interpersonal communication, with a people-oriented approach.

• Attention to detail and creativity in menu planning and promotional activities.

• Results-driven when facing day-to-day challenges.

• Familiarity with restaurant management systems (ERP/POS) for scheduling, reporting, and operations.

Asia and Dragon CO., LTD.

Job Description

We are looking for a general manager for a Korean restaurant restaurant opening in May 2025. We are looking for a sincere and responsible person who can manage purchases and sales, customer service, and staff management related to restaurant operations.

【Working conditions】

■ Working hours: 9 hours + OT 3 hours, total 12 hours / 5pm to 5am

■ Basic salary : 20,000 + OT 20,000, total 40,000 baht

■ (Training period : 30,000 baht) 3 months

■ 6 days a week

■ Thailand public holidays Songkran 3~4 days, Happy New Year 3 days, Parents' Day 1 day, Mother's Day 1 day, and no public holidays (Labor contract)

【Preferential treatment】

■ Korean language proficiency test level 4 or higher (can communicate for Korean language)

■ Someone with restaurant work experience

■ Someone with marketing experience

BWH Hotels Asia

Job Description

Regional Sales Manager for Corporate and MICE Segment

Responsibilities :

• Focus on national and International Sales with an emphasis to handle volume producing key accounts for BWH Hotels in Asia 

• Organize and attend International Trade Shows hosted by BWH Hotels - Asia.

• Assist and support our BWH Hotels in Asia to work more effectively with our global sales network and volume producing accounts.

• Organize periodic sales blitz to create brand awareness.

• Coordinate with International Sales Office in order to obtain international business to BWH hotels in Asia.

• Identifies and analyzes competition, both locally and regionally.

• Develops design of new programs and campaigns, designed to develop additional sales from the various market niches.

• Conduct a complete review and provide property specific recommendations on room type descriptions, rate plans and pricing strategies, and market segment analysis.

• Maintains high visibility in the surrounding community and in the hospitality community.

• Motivate and implement the competitive rates and strategy recommendations.

• Monitor and adjust rates, inventory and restrictions, as well as forecasting, researching competitors, and formulating a plan to yield the most revenue for property.

• Adopt the practice of altering rates based on demand.

• Attend owner and management meeting on a need basis.

Qualifications:
 

• Has experience in Hotel & Hospitality

• Has experience in Corporate office / Multi properties working environment or Cluster role is preferable 

• Sales experience in Corporate, MICE segment

• Strong background in account management

• Mature, independent, energetic and good negotiation skills

• Strong communication skills

• Fluent in English

• Experience in international business 

Working time : Mon -Fri 5 days work week

Working location : Near BTS Chidlom

BWI (Thailand) Co., Ltd.

5th Floor, Unit 5A-2, Gaysorn Place Office Bldg

999 Ploenchit Road, Lumphini, Pathum Wan

10330 Bangkok

Ungeneral Production Co., ltd.

Job Description

965
Location : Talad Noi Samphanthawong

ABOUT US

We are transforming a 200-year-old house in Bangkok into a museum-style creative arts space. The project blends history, art, food, and culture, featuring a concept store, exhibition area, food & beverage offerings, and adaptable spaces for cultural programming.

This is not a traditional café or bar – it’s a relaxed, beautifully curated space where guests gather to enjoy thoughtfully crafted drinks and light food in a unique heritage setting. Our seasonal menu is inspired by local produce and a slower way of living.

We care about storytelling, connection, and creating something meaningful for the neighborhood and beyond.

Now, we’re looking for someone special to join us — someone who’s not just experienced, but genuinely excited to help shape the daily rhythm of this evolving house.

We’re looking for 

• individuals who value presence, care, and hospitality with soul.

• must be comfortable speaking both Thai and English.

• Some experience in a service or hospitality role is necessary.

Please send your email to nuttaporn@ungeneralpublic.com or APPLY

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Mida Hospitality Group

Job Description

BM LAW & CONSULTING CO., LTD.

Job Description

We are looking for a general manager for a Korean restaurant opening in May 2025. We are looking for a sincere and responsible person who can manage purchases and sales, customer service, and staff management related to restaurant operations.

【Working conditions】

■ Working hours: 9 hours + OT 3 hours, total 12 hours / 5pm to 5am

■ Basic salary : 20,000 + OT 20,000, total 40,000 baht

■ (Training period : 30,000 baht) 3 months

■ 6 days a week

■ Thailand public holidays Songkran 3~4 days, Happy New Year 3 days, Parents' Day 1 day, Mother's Day 1 day, and no public holidays (Labor contract)

【Preferential treatment】

■ Korean language proficiency test level 4 or higher (can communicate for Korean language)

■ Someone with restaurant work experience

■ Someone with marketing experience

Hilton Hotel

Job Description

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage Restaurant operations
• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Marriott International

Job Description

Ungeneral Production Co., ltd.

Job Description

965 — Food & Beverage Operations Manager
Location: Talad Noi Samphanthawong

ABOUT US
We’re breathing new life into a 200-year-old Chinese merchant house in the heart of Talad Noi — and turning it into 965, a museum-style creative arts space that blends history, food, art, and culture. Think concept store, curated exhibitions, a courtyard kitchen, seasonal drinks, and spaces that shift with each event, workshop, and idea that comes through the door.

We care about storytelling, connection, and creating something meaningful for the neighborhood and beyond.

Now, we’re looking for someone special to join us — someone who’s not just experienced, but genuinely excited to help shape the daily rhythm of this evolving house.

ABOUT THE ROLE
As our Food & Beverage Operations Manager, you’ll be the engine behind our kitchen, bar, and service teams — keeping everything running smoothly, beautifully, and in alignment with the spirit of the house.

You’ll report directly to our House Manager and play a key role in making sure each day flows with intention.

This is a hands-on role with real impact. We’re looking for someone who takes pride in clear systems, calm leadership, and the little details that make people feel welcome.

YOUR MAIN RESPONSIBILITIES
Daily Service & Operations

• Oversee the full F&B service each day — from prep to close.
• Keep kitchen, bar, and floor teams in sync during service.
• Make sure cleanliness, safety, and brand standards are always met.
• Lead daily briefings and shift handovers with clarity and presence.

Finance & Purchasing

• Manage daily purchasing and supplier relationships.
• Oversee receiving processes — checking quality, quantity, and invoices.
• Track sales, expenses, inventory movement, and end-of-day reports.
• Maintain organized, audit-ready records of all financial activity.
• Flag any variances or concerns and help control costs with the House Manager.

Team Leadership

• Supervise the F&B team with care and clarity.
• Review rosters, approve time off, and help build a strong team culture.
• Onboard and coach new staff with support from HR/Admin.
• Submit payroll and update leave/sick day records accurately each cycle.

Cross-Team Communication

• Act as the key connection between the F&B team and the House Manager.
• Share updates at weekly leadership meetings.
• Coordinate with the concept store, events, and workshop teams to ensure smooth collaboration and support.

WHO WE’RE LOOKING FOR

• Someone thoughtful, organized, and passionate about hospitality that feels soulful.
• You enjoy structure but understand the magic of flexibility.
• You’re confident managing a team and keeping energy positive and professional.
• You speak Thai and English fluently.
• You have experience in hospitality or service, and you’re ready to take on a bigger role in a creative, collaborative environment.

We want 965 to feel like a living house — full of stories, beauty, and warmth.
If that excites you, and you’ve been looking for the right team to grow with, we’d love to meet you.

Come be a part of our family.

Impact Exhibition Management Co., Ltd.

Job Description

Accountabilities :

1. Assist with the hiring, onboarding, and training of new employees to ensure they gain the necessary knowledge and skills to perform their duties effectively.

2. Collaborate with kitchen staff to ensure timely and accurate food preparation, oversee food service, and resolve any issues or concerns related to food quality or customer satisfaction.

3. Manage cash transactions, handle financial processes, and maintain accurate records of sales, expenses, and inventory.

4. Implement and enforce restaurant policies and procedures, including dress codes, employee conduct, and operational guidelines.

5. Monitor and maintain the cleanliness and tidiness of the restaurant, including kitchen facilities, to create a safe and welcoming environment for both staff and customers.

6. Stay updated on industry trends, competitor activities, and customer demands to identify areas for improvement and implement innovative strategies to enhance restaurant performance.
   

Destinations of the World (Thailand) Co., Ltd.

Job Description

We are looking for the right candidate to join us fast growing and dynamic family in Thailand. The candidate will be working in Thailand and will gain experience of transformed travel technology and the exposure of working closely with the APAC Leadership team as well as our offices in the APAC region.

If you enjoy working in a fast-paced environment with a company that is expanding strongly in the industry, then please submit your application with us today!

This is a single contributor role and reports into the General Manager.

Key Responsibilities

• Negotiate new contracts and contract renewals for the assigned territories and ensure to have the greatest availabilities with the shortest release period.

• Manage supplier accounts, by negotiating the best rates and allotments, and through strong negotiation of preferred agreements. You will also support supplier with any issues related to payment, rates, etc.

• Set targets with suppliers based on account management.

• Run allotment utilization reports, monitor current availability and adjust the allotment, as required.

• Convert 3rd parties into direct business, to gain more market share on the specific territories.

• Introduce WebBeds Group to new suppliers.

• Promote the use of WebBeds extranet system amongst suppliers, to encourage them to update directly any changes.

• Ensure Direct Connect rates are open and updated year-round.

• Build market intelligence from sales feedback and 3rd parties system, to act on market demands.

• Understand Channel Manager connectivity and functionalities would be a plus.

• Monitor booking types and cancellations on a regular basis.

•  Reporting &Analysis. Prepare several reports extracted from internal tools to identify possible week spots in the contracted conditions in order to be improved.

• Support the sales team for any request related to special rates, FAM trip, or other reasonable request, for the smooth operation of the business overall.

•  Supervise the loading process of the negotiated conditions with the hotels.

•  Support the Operations team for any overbookings, booking related issues or other queries.

•  Build good professional relationships with suppliers, through attendance at travel events, to gain a better understanding of market trends and product needs for suppliers.

•  Support the projects assigned by market/region/company with diversified commercial mentality.

Essential Experience and Knowledge
 

Qualifications & Knowledge

• Diploma or Bachelor’s degree in any field of studies. Preference will be given for studies in the fields of Business Administration or Hospitality and tourism.

• Candidate must be independent and mature and have a positive working attitude with a strong sense of responsibility.

• PHUKET based only & CHIANG MAI Bangkok based

Desirable Experience and Knowledge
Experience, Skills and Behavioural Requirements

• Bachelor’s degree in any field of studies. Preference will be given for studies in the fields of Business Administration or Hospitality and tourism.

• Candidate must be independent and mature and have a positive working attitude with a strong sense of responsibility.

• 3-5 years of experience in a similar position will be required.

• Candidate must have an aggressive go-getting attitude and have a passion for securing the best deal with suppliers.

• The candidate should have a sunny personality and enjoy working with people. The candidate needs to enjoy interaction with our suppliers as well as be able to network within the organisation to leverage on our global network to strengthen our market proposition in Thailand.

• Must also possess a strong analytical mindset and the ability to review supplier performance to optimises performance.

• Good written and spoken English and presentation skills

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. 

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,500 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brands JacTravel DMC and UHl. JacTravel DMC provides tailormade travel arrangements for offline FIT and groups traveling to the UK, Ireland and key mainland European destinations to the international travel trade. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide. 

Find out more about the WebBeds business at www.webbeds.com

WebBeds is a travel brand of Webjet Limited (ASX: WEB).

Monroe Recruitment Consulting Group Co., Ltd.

Job Description

Salary: Attractive
Additional Benefits: Monthly service charge, Staff meals and uniform, Social security and standard benefits, Discount privileges at partner resorts

Company Profile

Award winning Executive recruitment company, Monroe Consulting Group is recruiting on behalf of a renowned boutique luxury resort in Krabi, nestled between a lush mountain backdrop and the pristine Andaman Sea. Celebrated for its elegance, intimacy, and high-end personalized service, the resort seeks a Reservations Manager to lead a small team and deliver an exceptional guest journey from the very first touchpoint.

Job Summary

The ideal candidate is a calm, detail-oriented leader who thrives in high-touch service environments and understands the essence of boutique luxury. You will oversee all reservations activities and collaborate closely with the General Manager and Revenue Team to ensure rate integrity, personalization, and flawless communication with guests

Job Responsibilities

• Manage the day-to-day operations of the reservations team using Commanche PMS and SiteMinder.

• Oversee individual and group bookings via OTAs, direct channels, and digital messaging platforms.

• Ensure rate parity, stop-sell, and blackout date management in coordination with the GM and Revenue Team.

• Coach and mentor a small team of reservations agents to maintain luxury service standards.

• Deliver personalized guest communication and manage special requests and VIP bookings.

• Prepare daily pickup reports, forecasting, and guest arrival summaries

Job Requirements

• Experience in hotel reservations; boutique or luxury property preferred.

• Fluent in Thai and English; additional languages (German, French, or Chinese) are a plus.

• Strong knowledge of Commanche PMS and SiteMinder.

• Warm, gracious, and highly organized with a guest-first mindset.

INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF

Marriott International

Job Description

Shangri-La Hotel Public Company Limited

Job Description

Shangri-La Hotel Public Company Limited

Job Description

SEE FAH Franchise Co., Ltd.

Job Description

Job Description

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI's, schedules, policies and procedures.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork..
• Comply with all health and safety regulations

JW Marriott

Job Description

Asiatique Restaurant

Job Description

DIVANA GLOBAL COMPANY LIMITED

Job Description

Job Descriptions:

Performance Management

• Monitor and evaluate the performance of spa therapists across all branches.
• Provide coaching, feedback, and development plans to enhance employee skills and service quality.
• Set clear goals and KPIs for staff aligned with company objectives.

Operations Oversight

• Ensure all spa branches operate smoothly and deliver consistent quality.
• Develop and enforce operational procedures and protocols.
• Monitor resource allocation, including scheduling and staff deployment.

Training and Development

• Design and implement training programs to improve therapist skills, customer service, and technical expertise.
• Stay updated on industry trends and introduce innovative techniques and services.

Customer Experience

• Oversee customer feedback and ensure complaints are addressed promptly.
• Drive initiatives to enhance the overall customer experience.

Business Growth and Strategy

• Collaborate with management to set revenue and service targets for each branch.
• Identify opportunities for expanding service offerings and enhancing profitability.
• Work on marketing and promotional strategies to attract and retain customers.

Compliance and Standards

• Ensure adherence to health, safety, and hygiene standards.
• Maintain compliance with local regulations and industry standards.

Job Qualifications:

• Bachelor’s degree in business administration, hospitality management, or a related field.
• At least 3 years experiences in Spa Manager, Hotel Manager or a similar leadership role.
• Strong knowledge of spa services, therapies, and customer service best practices.
• Proven ability to lead and motivate teams to achieve high performance.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to travel between branches as required.

Private Advertiser

Job Description

Main Responsibilities

• Manage daily operations of the liquor store lounge to ensure everything runs smoothly and efficiently.

• Make sure to follow the brand style, product quality, and customer expectations.

• Help increase sales and profits by effectively managing product pricing and selecting the right items to sell.

• Handle store budgets, expenses, and cost control to keep the business healthy.

• Ensure the Liquor Store follows all liquor laws and safety rules, including international standards if needed.

• Create and update clear work processes (SOPs) to keep quality consistent across the branches.

• Control inventory, stock levels, and ordering systems to avoid overstock or shortages.

• Work with suppliers and distributors to get the best deals and bring in premium products.

• Train staff on how to sell higher-end products and give great service to increase sales.

• Use the knowledge of wines, spirits, and liquors to guide product selection and improve customer experience.

• Monitor performance and use data to improve store operations and solve problems.

• Prepare risk management plans to avoid problems and keep the business running.

• Hire, train, and supervise store staff to build a strong and motivated team.

• Do regular staff reviews and coaching to help employees grow and perform better.

• Plan staff schedules based on store needs, customer flow, and special seasons.

• Handle team issues or challenges quickly and fairly.

• Make sure customers receive excellent service and product recommendations, especially high-end customers.

• Use customer feedback and data to improve products and promotions.

• Work with the marketing team to bring in loyal and high-value customers.

• Report daily sales, inventory, and other important numbers clearly and on time.

• Support new store openings, system updates, and other business improvement projects.

Qualifications

• Bachelor’s degree in Business, Retail, Hospitality, or a similar field.

• At least 5 years of experience in a management role with preferably in the liquor business.

• Good knowledge of premium wines, spirits, and customer preferences.

• Experience working with luxury customers and providing excellent service.

• Strong leadership skills to manage teams in busy and diverse environments.

• Track record of achieving sales goals and managing operations successfully.

• Knowledge of laws and safety rules for liquor sales.

• Experience using ERP systems (such as Odoo or SAP) for inventory, purchasing, and sales.

• Good communication skills in both Thai and English.

• Comfortable using technology and modern tools to improve work.

• Able to plan, take action, and pay attention to important details while keeping brand quality.

Big C Supercenter Public Company Limited

Job Description

Job Responsibilities:

1. Lead and manage day-to-day hotel operations across all branches to ensure consistent service quality and operational efficiency.

2. Supervise and support hotel managers to meet performance targets, guest satisfaction, and compliance standards.

3. Develop and manage operating budgets, monitor cost control, and ensure profitability across all properties.

4. Analyze operational performance and prepare regular reports with insights and recommendations for improvement.

5. Implement and maintain brand standards, service guidelines, and operational procedures throughout the chain.

6. Collaborate closely with cross-functional departments such as Marketing, Finance, and Human Resources to ensure aligned execution.

7. Conduct regular site visits to hotel branches to assess operations and provide coaching or corrective actions when needed.

8. Monitor industry trends and competitor activities to identify opportunities for operational enhancements or strategic initiatives.

9. Promote a positive organizational culture and foster the professional development of hotel teams.

Qualifications:

1. Full working rights for Thailand with a Bachelor's or Master's degree in Business Administration, Hotel Management, or a related field.

2. Minimum of 7–10 years’ experience in hotel operations, preferably within the budget or economy hotel segment.

3. Proven experience managing multi-site hotel operations and leading large teams.

4. Strong leadership, problem-solving, and strategic planning skills.

5. Deep understanding of both front-of-house and back-of-house hotel functions.

6. Excellent interpersonal and communication skills, with the ability to motivate and inspire teams.

7. Proficient in operational tools and systems (e.g., Property Management Systems, Excel, Power BI, etc.).

8. Good command of English (both written and spoken).

Jubilee Prestige Hotel Ratchadapisek

Job Description

All Day Group Co., Ltd.

Job Description

Key Responsibilities

1. Customer Experience: Ensure all customer interactions are managed smoothly, keeping customers informed and comfortable throughout their visit.

2. Front Desk Management: Greet every visitor warmly, manage bookings, and coordinate seamlessly with the Creative Team to ensure timely service delivery.

3. First Timer Guidance: Provide essential information to first time tattoo recipients, ensuring they feel comfortable and informed about the entire process.

4. Check In & Check Out: Efficiently handle the complete customer journey, including payments, aftercare guidance, and promoting aftercare products.

1. Daily Operations: Execute comprehensive opening and closing routines for our expanded retail space, including arcade machines, merchandise displays and interactive installations.

2. Retail Maintenance: Throughout the day, maintain cleanliness and presentation of snack areas, drink stations, merchandise displays, and entertainment zones (TukTuk photo area, games, etc.).

3. Inventory Management: Monitor and restock retail items including imported snacks, beverages, merchandise, and promotional materials to ensure optimal presentation and availability.

1. Art Collection Sales: Serve as one of the primary salespeople for our ALL DAY Art collections, educating customers about featured artists, limited edition pieces and the stories behind each collection.

2. Product Knowledge: Maintain expert knowledge of current art collections, sizing, pricing, and artist backgrounds to provide informed recommendations to customers.

3. Sales Process: Handle the complete sales cycle for art pieces, from initial interest through packaging and payment processing.

   Administrative & Support Functions

1. Data Management: Ensure all booking, payment, and sales data is accurately recorded and up-to-date.

2. Review Facilitation: Work with the Creative Team to encourage customer reviews and maintain our reputation for excellence.

3. General Operations:Support overall studio operations through cleaning, tidying, stock management and other front-of-house tasks that maintain our premium environment.

   What Makes This Role Special

   This position offers a unique opportunity to be at the center of an innovative tattoo and art experience. You'll be the first point of contact for customers discovering both our world renowned tattoo artistry and our exciting new art collections. The role combines traditional customer service excellence with retail sales and cultural education about contemporary art.

   Preferred Qualifications

   ●      Thai National

   ●      Strong communication skills in both Thai and English

   ●      Previous experience in customer-facing roles, preferably in high-end establishments (luxury hotels, premium retail, airlines)

   ●      Sales experience or natural sales aptitude

   ●      Organized, detail-oriented, and able to multitask efficiently in a dynamic environment

   ●      Friendly demeanor with a knack for making people feel comfortable and valued

   ●      Interest in art, culture, and creative expression (training will be provided)

   Benefits

   ●      Work Schedule: 12pm-8pm, 5 days per week with occasional paid overtime

   ●      Health Coverage: Private medical insurance after 4-month probation period

   ●      Employee Perks: Discounted tattoos and art pieces

   ●      Performance Recognition: Merchandising bonus structure

   ●      Work Environment: Supportive, creative atmosphere

   ●      Team Building: Fun staff trips and events

   Growth Opportunities

   As ALL DAY Art develops, there will be opportunities for increased responsibility in sales, customer education, and potentially art curation activities. This role offers a ground floor opportunity in an exciting brand expansion.

   How to Apply

   Interested candidates are invited to email their CV and a cover letter explaining why they're the perfect fit for this role to admin@alldaytattoo.com.

   In your cover letter, please address:

   ●      Your experience with customer service in premium environments

   ●      Any sales experience or examples of your ability to engage customers

   ●      Why you're excited about working at the intersection of tattoo artistry and contemporary art
   
   

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

St. Regis Hotels & Resorts

Job Description

Sheraton

Job Description

Hilton Hotel

Job Description

What will I be doing?

As a Sous Chef, you will work closely with the F&B Operations Manager to manage all aspects of the kitchen, ensuring an excellent Guest and Member experience. You will be responsible for managing food provisions, assisting with guest queries, and controlling costs. Specifically, you will be expected to perform the following tasks to the highest standards:

• Manage all aspects of the kitchen including operational, quality, and administrative functions

• Oversee the provision of food to Food and Beverage outlets and take action where necessary to ensure compliance with current legislation

• Assist in resolving guest queries promptly and efficiently

• Ensure foods are of high quality and stored correctly

• Contribute to menu creation by responding to and incorporating Guest feedback

• Ensure consistent production of high-quality food across all hotel food outlets

• Manage customer relations when necessary in the absence of the F&B Operations Manager

• Ensure resources meet business needs through effective management of working rotations

• Support brand standards by training and assessing the Team

• Manage the kitchen brigade to maintain a well-organized and motivated Team

• Control costs without compromising standards, improving gross profit margins and achieving departmental and financial targets

• Assist other departments as needed and maintain good working relationships

• Comply with hotel security, fire regulations, and all health, safety, and food safety legislation

• Report maintenance, hygiene, and hazard issues promptly

A Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant qualifications for this role
• Excellent planning and organizing skills
• Ability multi-task and meet deadlines
• Strong supervisory skills
• A current, valid, and relevant trade qualification (proof may be required)
• A creative approach to the production of food
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen experience in similar role
• Passion for producing high quality food
• Knowledge of current food trends
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Prestige Hospitality Co., Ltd.

Job Description

Key Responsibilities:

• Oversee the day-to-day operations of all Food & Beverage outlets, ensuring consistency in service, quality, and operational efficiency.

• Lead, motivate, and develop a team of F&B managers and staff to achieve company goals and objectives.

• Manage budgets, forecasts, and financial performance, ensuring that revenue and cost control targets are met.

• Develop and implement strategies to increase revenue, reduce costs, and optimize resources across F&B operations.

• Establish and maintain strong relationships with suppliers, vendors, and external partners.

• Ensure compliance with health and safety regulations, as well as company policies and industry standards.

• Continuously analyze customer feedback, market trends, and competitor performance to ensure the business stays competitive and innovative.

• Drive and monitor the creation of new menu items, promotions, and event planning to enhance customer experience.

• Ensure that all staff members provide exceptional guest service, resolving any issues or complaints in a professional and timely manner.

• Report regularly on operational performance, KPIs, and team performance to senior management.

Qualifications

·        Bachelor’s degree in Hospitality Management, Business Administration, or related field.

·        At least 7 years of experience in the Food & Beverage industry, with at least 3 years in a senior management position.

·        Proven leadership abilities and experience in managing large teams.

·        Strong financial acumen, with experience in budgeting, forecasting, and cost management.

·        Excellent interpersonal, communication, and negotiation skills.

·        Ability to think strategically while managing day-to-day operations.

·        In-depth knowledge of food and beverage trends, quality standards, and customer preferences.

·        Familiarity with the use of F&B management software and systems.

Pinnacle Hotels,Resorts & Spa

Job Description

ONYX Hospitality Group

Job Description

BHIRAJ BURI GROUP

Job Description

We are seeking a passionate and strategic leader to join our international school community as a School Food Services Manager. This individual will oversee all aspects of food services on campus — from menu planning to procurement and daily operations — to ensure that every meal served is nutritious, safe, and supports student well-being.

The ideal candidate will have solid experience in food service or catering management, a strong understanding of child nutrition, and the ability to work collaboratively across departments to elevate the food experience in a multicultural school environment.

Job description

• Manage all food service operations, including daily meals, snacks, and special events

• Plan and develop menus that are age-appropriate, nutritionally balanced, and aligned with international dietary standards

• Maintain high standards of food safety, sanitation, and quality assurance

• Oversee procurement and sourcing to optimize cost-efficiency and sustainability

• Collaborate with kitchen staff, teachers, school administrators, and vendors to ensure seamless operations

• Gather and respond to feedback from students, parents, and staff to continuously improve services

Fonsen Properties Co., Ltd.

Job Description

Working Location: Outlet Manager

📍 Location: Sarnies Sourdough at Charoen Krung 42/1 (Near BTS Saphan Taksin)

📍Location: Sarnies One Bangkok (At One Bangkok)

What You’ll Do

• Lead daily ops to keep service smooth, food great, and energy high - every time

• Build, train, and grow a passionate FOH team that knows how to work hard and have fun

• Own the guest experience from warm welcomes to quick fixes and moments that stick

• Hit the numbers (sales, costs, team efficiency) without losing the heart and soul of hospitality

• Roster and manage all FOH staff, keeping the floor covered and the vibes consistent

• Oversee FOH standards and inventory during service, place POs, and stay tight with suppliers

• Solve ops issues on the fly and coordinate with maintenance when things go sideways

• Own FOH, packaging, and merch inventory from daily checks to monthly counts (including waste and breakage)

• Keep stock lean, accurate, and ready across both outlets to support service, catering, and wholesale

• Work closely with the kitchen and leadership team to keep quality, consistency, and culture sharp

• Step in wherever needed: because at Sarnies, we all roll up our sleeves to get it done

Who you are:

• A natural leader with at least 2 years of F&B industry, and with management experience is a plus.

• Obsessed with service and hospitality

• Calm under pressure, clear in communication, and great with people

• Results-driven, but always puts culture and team spirit first

• You know your way around POS, scheduling, and reporting systems

Why join us?

• Be part of a bold, growing brand with real soul

• Competitive salary + Monthly attendance bonuses

• Monthly sales incentives for hitting your goals

• Enjoy a 5-day work week

• Public holidays off to relax and recharge

• Birthday leave - because your day should be special

• Staff meals, perks, and a daily drink

• Annual paid vacation leave - take that well-earned break

• Employee discounts from 15% up to 50% - enjoy Sarnies perks all year

• Staff uniform provided - look sharp, feel proud

• A team that works hard, supports each other, and has fun doing it

L & H Hotel Management Co., Ltd.

Job Description

PFP LEGACY CONSULTANCY CO., LTD

Job Description

Job Title: Executive/Senior Executive

Location: Bangkok, Thailand

Job Summary: We are seeking a detail-oriented and proactive Executive/Senior Executive (Case Manager) professional to work alongside our Senior Manager, Wealth Management, in delivering a seamless end-to-end experience for high-net-worth clients. This role is responsible for the administrative and operational aspects of the advisory journey—from initial quotation to policy underwriting and ongoing servicing.

Key Responsibilities:

• Manage the full turnkey process from preparing quotations, submitting applications, to coordinating underwriting requirements and policy issuance

• Assist with onboarding new clients, ensuring all compliance and documentation requirements are met

• Maintain accurate client records and update CRM systems regularly

• Coordinate meetings, follow-ups, and manage client communications on behalf of advisors

• Liaise with insurance partners, internal departments, and external vendors to ensure smooth case progress

• Track and follow up on outstanding requirements with attention to timelines and details

• Perform general administrative duties including scheduling, data entry, and file management

Qualifications:

• Bachelor’s degree or equivalent experience

• Strong organizational skills and ability to manage multiple cases simultaneously

• High attention to detail and sense of responsibility for case completion

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); CRM experience is a plus

• Good command of English and Thai

• Prior experience in insurance, financial services, or client support is preferred

What We Offer:

• Competitive remuneration based on experience

• Opportunity to be part of a growing regional practice

• Supportive and professional work environment

St. Regis Hotels & Resorts

Job Description

Moxy Bangkok Ratchaprasong

Job Description

APEX LEAP INTERNATIONAL RESOURCE MANAGEMENT CO., LTD.

Job Description

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel to ensure smooth service, guest satisfaction, and profitability. This includes managing staff, monitoring budgets, maintaining quality standards, and ensuring compliance with health, safety, and legal requirements.

Key Responsibilities:

1. Operational Management

• Oversee all hotel departments (front office, housekeeping, F&B, maintenance, etc.)

• Ensure smooth daily operations and address any issues or guest complaints promptly

• Maintain high standards of customer service and hospitality

2. Staff Management

• Recruit, train, and supervise staff

• Conduct performance reviews and manage staff scheduling

• Foster a positive work environment and promote teamwork

3. Financial Oversight

• Manage budgets, forecast revenue, and control costs

• Prepare financial reports and monitor hotel profitability

• Ensure proper cash handling and audit procedures

4. Guest Services

• Monitor guest satisfaction and manage feedback effectively

• Ensure the hotel maintains a high level of cleanliness, safety, and service quality

• Develop and implement customer service strategies

5. Marketing & Sales (if applicable)

• Collaborate with the sales and marketing team to increase occupancy and revenue

• Promote special offers and events

• Build relationships with travel agents, OTAs, and corporate clients

6. Compliance & Safety

• Ensure compliance with local laws, health and safety standards, and licensing requirements

• Implement emergency procedures and training

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field

• 3–5 years of experience in hotel management or similar leadership role

• Strong leadership, problem-solving, and communication skills

• Excellent organizational and time-management abilities

• Proficiency in hotel management software (e.g., Opera, Cloudbeds, or similar)

Preferred Skills:

• Multilingual abilities

• Knowledge of local tourism trends

• Background in luxury or boutique hospitality (if relevant)

Coca Holding International Co., Ltd.

Job Description

Introduction:

Coca Holding International is currently seeking a dynamic and experienced F&B Director to join our team. As the F&B Director, you will play a crucial role in overseeing and managing our food and beverage operations to ensure exceptional guest experiences.

Responsibilities:

• Develop and implement strategic plans and initiatives to enhance the overall F&B operations and profitability.
• Manage and supervise all aspects of food and beverage services, including restaurants, bars, banquets, and room service.
• Collaborate with the culinary team to create innovative menus and maintain high-quality food standards.

Requirements:

• Proven experience as an F&B Director or similar leadership role in the hospitality industry.

In-depth knowledge of food and beverage operations, industry trends, and customer preferences.

• Strong business acumen and ability to analyze financial data, create budgets, and achieve revenue targets.

Saha Pathana Inter-Holding Public Company Limited

Job Description

Guest Experience Manager (GEM)
Quantum Vault – The Ultimate Luxury Safety Box Vault
📍 Location: Rama 3, Bangkok

Key Responsibilities

1. Guest Journey Leadership

   • Oversee every touchpoint of the guest journey, from arrival coordination to departure.

   • Ensure seamless collaboration between front desk, porters, F&B, housekeeping, and external building reception.

   • To maintain a presence in key areas of the lounge/building during times of guest movements, including but not limited to arrival & departure, meal times, special events, and other peak times.

   •  

2. VIP & Elite Guest Management

   • Personally manage high-value and VIP guests.

   • Maintain a guest preference database and ensure personalized service.

   • Handle discreet issues, complaints, or special requests promptly.

   • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

3. Guest Relations & Concierge Services

o   Serve as the primary point of contact for guest requests, ensuring prompt, discreet, and personalized assistance at all times.

o   Anticipate guest needs and deliver thoughtful recommendations, bookings, and arrangements in line with their preferences and lifestyle.

o   Coordinate with external service providers and internal departments to fulfill high-touch concierge requests seamlessly.

o   Uphold Quantum Vault’s standard of ultra-personalized, white-glove service across all guest interactions.

1. Service Standards & Training

   • Lead pre-shift briefings to reinforce service standards.

   • Train and coach all guest-facing staff (receptionists, porters) in luxury service, etiquette, and upselling.

   • To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

   • To ensure that all employees are aware of current promotions, policies and other important information.

   • To implement consistent guest recognition programs and ensure that the team maintain a relevant guest history database.

   • Conduct service audits and guest satisfaction monitoring.

   • To monitor service standards in general, working through the respective Head of Department to take corrective action where necessary.

   • To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

2. Team Leadership

   • Inspire a guest-first culture across all teams.

   • Mentor the future Guest Relations Executive.

   • Collaborate with the Front Desk Supervisor on cross-department coordination.

   • To work closely with other management in a supportive and flexible manner, focusing on the overall success of the business and the satisfaction of guests.

3. Performance & Reporting

   • Analyze guest feedback, Google reviews, and post-visit surveys.

   • Identify trends and recommend improvements.

   • Report regularly to Head of Royal Quantum Service and Head of Service Excellence.

   • To coordinate between departments in order to monitor each guest touch point, especially the Housekeeping Specialist, Food & Beverage, Engineer and Front Office.

4. Sales Excellence & Member Acquisition Support

o   Possess refined sales skills with the ability to master the art of selling and upselling discreetly and confidently within an ultra-luxury environment.

o   Actively support the Membership & Marketing Team by identifying potential leads, nurturing guest relationships, and assisting in the acquisition of new members through service excellence and product knowledge.

o   Be comfortable and well-presented when representing Quantum Vault at external functions or partner events; occasional offsite work or attendance at private previews may be required.

o   Uphold brand image and ensure all guest-facing communication reflects the tone, exclusivity, and values of Quantum Vault.

Required Skills & Experience:

• At least 5 years of experience in luxury hospitality, specializing in VIP guest handling and high-end brand customer service.

• Prior experience in hotel pre-opening and concierge services is highly advantageous.

• Strong interpersonal and conflict resolution skills.

• Fluent in English and Thai.

• Strong organizational and multitasking abilities.

• Familiarity with CRM and guest management systems.

• Proven ability to sell and upsell in a discreet, service-oriented manner within a luxury environment.

• Strong leadership and organizational skills.

• Proactive problem-solver with a hands-on approach.

• Calm under pressure; able to manage multiple moving parts smoothly.