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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Destination Hospitality Management

Job Description

Job Overview

The Guest Experience Manager is responsible for delivering exceptional, personalized guest journeys across all touchpoints. This role ensures high satisfaction levels for international guests, with a strong focus on Russian- or Indian-speaking markets, while upholding brand service standards.

Key Responsibilities

• Act as the primary contact for Russian- or Indian-speaking guests, ensuring seamless communication and cultural understanding

• Oversee the complete guest journey from pre-arrival to post-departure

• Handle guest feedback, special requests, and service recovery professionally

• Coordinate with Front Office, F&B, Housekeeping, and other departments to ensure consistent service delivery

• Monitor guest satisfaction scores, online reviews, and feedback platforms

• Train and coach teams on service excellence and guest engagement

• Support VIP handling, loyalty guests, and special events

• Ensure brand standards and service SOPs are followed at all times

Requirements & Qualifications

• Fluent English (spoken and written) plus either:

  • Native or fluent Russian or

  • Native or fluent Indian language (Hindi or other Indian languages preferred)

• Proven experience in Guest Relations, Guest Experience, Front Office, or Hospitality Operations

• Strong interpersonal, communication, and problem-solving skills

• Culturally aware with a strong service mindset

• Ability to work flexible hours, including weekends and holidays

• Hotel or resort experience is highly preferred

DIVANA GLOBAL COMPANY LIMITED

Job Description

Job Descriptions:

Performance Management

• Monitor and evaluate the performance of spa therapists across all branches.

• Provide coaching, feedback, and development plans to enhance employee skills and service quality.

• Set clear goals and KPIs for staff aligned with company objectives.

Operations Oversight

• Ensure all spa branches operate smoothly and deliver consistent quality.

• Develop and enforce operational procedures and protocols.

• Monitor resource allocation, including scheduling and staff deployment.

Training and Development

• Design and implement training programs to improve therapist skills, customer service, and technical expertise.

• Stay updated on industry trends and introduce innovative techniques and services.

Customer Experience

• Oversee customer feedback and ensure complaints are addressed promptly.

• Drive initiatives to enhance the overall customer experience.

Business Growth and Strategy

• Collaborate with management to set revenue and service targets for each branch.

• Identify opportunities for expanding service offerings and enhancing profitability.

• Work on marketing and promotional strategies to attract and retain customers.

Compliance and Standards

• Ensure adherence to health, safety, and hygiene standards.

• Maintain compliance with local regulations and industry standards.

Job Qualifications:

• Bachelor’s degree in business administration, hospitality management, or a related field.

• At least 3 years experiences in Spa Manager, Hotel Manager or a similar leadership role.

• Strong knowledge of spa services, therapies, and customer service best practices.

• Proven ability to lead and motivate teams to achieve high performance.

• Excellent communication, problem-solving, and organizational skills.

• Flexibility to travel between branches as required.

PERSOL Thailand

Job Description

Key Responsibilities

• Supervise and manage the restaurant’s daily operations

• Oversee staff scheduling, performance evaluations, and training programs

• Maintain high standards of food quality, hygiene, and customer service

• Collaborate with the recruitment team to plan for future staffing needs

• Act as the primary liaison between the store and the corporate office

Qualifications

• Language: Proficient in Mandarin Chinese; strong English communication skills required

• Demonstrated leadership and organizational abilities

• Prior experience in food & beverage or retail management is highly desirable

G Gallery Co., Ltd.

Job Description

• Supervise daily bar operations and ensure high standards of service

• Train, schedule, and manage bar staff

• Create and update drink menus, including signature cocktails

• Maintain inventory levels and order supplies as needed

• Maintain cost control and achieve sales targets

• Collaborate with marketing team for seasonal promotions or events

• Minimum 2–3 years of experience in bar or beverage operations.

• Strong knowledge of cocktails and wines.

• Proven leadership and team management skills.

• Good command of English.

• Excellent communication and customer service skills.

BWH Hotels Asia

Job Description

Primary Duties: 

1. Leads in the preparation of the yearly Marketing Plan and participates in the preparation of the Strategic Business and Operating Plans.

2. Analyzes statistics and implement communications and media strategies for new and existing products to achieve set goals and objectives.

3. Provides strong, effective and highly visible leadership to the Marketing in order to capitalize the full potential.

4. Recommends the solutions and strategies to further improve the performance.

5. Acquires extensive product knowledge, its strength, weakness, opportunities and threats as against key competitors.

6. Proactively and positively positions the company in the marketplace and show differentiation from competitors.

7. Maintains relations with customers by organizing and developing specific customer-relations programs, determining company presence, and participating the conventions, promotional events, annual meetings, trade associations, and seminars.

8. Directs market research activities in order to keep abreast of changing demographics and other relevant issues in order to evaluate marketing and communication activities and to monitor emerging issues.

9. Ensures the organization is understood by the media and the media are interested in presenting information to the public in a manner that informs and educates them on the organization.

10. Manages the use of external resources as they pertain to the marketing and communications function (e.g. advertising agency, printers, etc.)

11. On an ongoing basis, develops and implements a comprehensive plan of action that addresses: Public Relations – local, regional, national collateral, display materials and direct marketing mail campaigns.

12. Works with BWH Hotels Head Quarter and international affiliates to capture global synergy and efficiency.

13. Reviews and monitors marketing communication including seasonal/regional promotions, advertising and customer relations via website and electronic direct mail.

14. Updates corporate website with new products, content and images as needed.

15. Optimizes a comprehensive marketing plan through Internet channels.

16. Manages and oversees Internet Marketing Program & Operations such as: email marketing, paid search, social networking, Web 2.0-based, Google AdWord, PPC, etc.

17. Manages social media outreach by implementing updates to all social media networks to create activities to increase fan base and referral rates.

18. Oversees and recommends SEO strategies, opt-in emails, and website enhancements/Maintenance and improve rank of organic search.

19. Makes suggestions to improve online marketing initiatives and ecommerce business based on current trends.

Knowledge And Skill Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communications, or Hotel related field.

• Minimum 3–5 years of progressive experience in marketing, brand management, or strategic communications, with at least 3-senior leadership role.

• Strong communication skills (verbal & written) and ability

• Ability to monitor trends, propose improvements to online marketing and e-commerce performance, and innovate across marketing channels.

• Strong understanding of brand positioning, competitive analysis, customer segmentation, and value proposition development.

• Excellent leadership and people-management skills, able to motivate cross-functional teams and drive high performance.

• Fluent in English
  

Destination Hospitality Management

Job Description

Destination Group is a leading hospitality and lifestyle group with a diverse portfolio of hotels, restaurants, and lifestyle concepts across Thailand and international markets. We are driven by growth, innovation, and strong financial governance.

Job Description

We are seeking an experienced Corporate Accountant – Cluster Director to lead corporate and cluster-level accounting operations across multiple business units. This senior role is responsible for financial reporting, consolidation, compliance, and providing strategic financial insights to support business performance and expansion.

Key Responsibilities

• Oversee corporate and cluster accounting operations across multiple entities

• Lead monthly, quarterly, and annual financial closing and consolidation

• Ensure compliance with IFRS, tax, statutory, and audit requirements

• Manage budgeting, forecasting, and financial planning processes

• Establish and maintain strong internal controls and accounting policies

• Lead, coach, and develop finance and accounting teams

• Partner with senior management and operations to support strategic decisions

• Support new projects, system implementations, and business growth initiatives

Requirements

• Bachelor’s-Master's degree in Accounting, Finance, or related field

• CPA / ACCA / CA or equivalent qualification preferred

• Minimum 8–12 years’ experience in corporate or cluster accounting roles

• Strong experience in multi-entity or hospitality environments is an advantage

• Solid knowledge of IFRS, consolidation, and financial reporting

• Strong leadership, analytical, and stakeholder management skills

Destination Hospitality Management

Job Description

Role Purpose

To drive revenue growth, brand visibility, and market presence through proactive sales initiatives, marketing campaigns, events, and partnerships while upholding Hard Rock brand standards.

Key Responsibilities

Sales & Business Development

• Drive restaurant, group dining, corporate events, and brand activations revenue

• Develop and manage corporate, leisure, and local business accounts

• Generate new leads through networking, partnerships, and outbound sales

• Prepare sales forecasts, budgets, and performance reports

Marketing & Brand Activation

• Execute local marketing strategies aligned with Hard Rock global brand guidelines

• Manage digital marketing, social media promotions, and campaigns

• Coordinate PR activities, influencer partnerships, and media exposure

• Plan seasonal promotions, product launches, and merchandise tie-ins

Events & Entertainment

• Lead planning and execution of live music events, promotions, and special functions

• Collaborate with operations and entertainment teams to deliver brand experiences

Collaboration & Leadership

• Work closely with Operations and F&B teams to align sales efforts

• Train teams on promotions, upselling, and guest engagement

• Represent the brand at industry events and networking functions

Reporting & Analysis

• Monitor KPIs, campaign ROI, and market trends

• Analyze competitor activity and guest insights to drive strategy
  

Qualifications & Experience

• Degree in Marketing, Business, Hospitality, or related field

• 3–5 years’ experience in sales & marketing within hospitality, F&B, or lifestyle brands

• Strong background in events, entertainment, or branded venues preferred

Ananda Development Public Company Limited

Job Description

Responsibilities

• Deliver personalized butler and lifestyle services to UHNW guests and VVIP residents

• Anticipate needs and proactively arrange services (travel, dining, events, personal requests, etc.)

• Ensure privacy, confidentiality, and security standards at all times

• Handle special arrangements, private events, and bespoke requests

• Build long-term guest relationships and maintain guest profiles/preferences

• Lead, train, schedule, and supervise the butler / guest service team

• Set service standards, grooming, communication, and guest handling protocols

• Conduct daily briefings and performance coaching

• Monitor guest feedback and implement service improvement plans

• Ensure smooth day-to-day service operations

• Coordinate luxury lifestyle services e.g.

  • private transfers / chauffeur

  • fine-dining / Michelin reservations

  • wellness & retreat arrangements

  • private tours & exclusive experiences

• Maintain relationships with premium vendors and partners

• Prepare service reports and guest experience summaries

• Manage team schedules, budgets, and resource planning

• Ensure compliance with company standards and policies

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management, Tourism, or related field

• 5+ years experience in luxury hospitality / butler / concierge / villa / private estate

• Experience working with UHNW / VVIP / Private Clients is highly preferred

• Strong leadership & team management skills

• Excellent communication — Thai & English (additional languages are a plus)

• Strong sense of service mindset, attention to detail, and emotional intelligence

• High discretion, confidentiality, and professionalism

• Ability to work flexible hours / weekends as required

The Thai Silk Co.,Ltd. (Jim Thompson)

The Iconic Global Lifestyle Brand from Thailand

Job Description

Supervises the outlet team in all aspects of the department and ensures service standards are followed. Maximizes revenues by upselling and following budget guidelines. Handles guest concerns, reacting quickly and professionally.

Key Responsibilities:

Operational:

• Ensure proper process of bills and charges for outlet guests

• Reports and explains any discrepancies in outlet checks, daily transactions, and reports

• Conducts daily pre-shift briefings to employees on preparation, service and menu

• Provides professional, friendly and engaging service.

• Supervises outlet team in all aspects of the department and ensure service standards are followed

• Maximizes revenues by upselling and following budget guidelines

• Handles guest concerns, reacting quickly and professionally

• Balances operational and colleague needs

• Have full knowledge of all menus and food promotions

• Ensures colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the outlet

•  Follows all safety and sanitation policies when handling food and beverage

Customer Service:

• Establishes rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food and beverage and service

• Verifies that guests are receiving the best possible service

• Interacts with guests to ensure their satisfaction, promote services and facilities of the hotel in all positive ways

• Listens to guests’ feedback to improve services.

• Liaises with department concerned to see that customer’s needs are met and satisfied.

Financial:

• Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division.

• Directs subordinates to ensure productivity meets standards given in accordance with The company Design Standards and Criteria and Food and Beverage Operations Manual.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment

• In charges of sales and performance of respective outlet, ensures that goals and profits are met.

• Ensure that prescribed cash-handling procedures are followed.

People Management:

• Supervises employees in the performance of their duties in accordance with policies

• Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety is maintained

• Supports training activities focused on improving skills, knowledge and attitude

• Ensures employees have a complete understanding of rules and regulations, and that behavior complies

• Monitors employee morale and provide mechanisms for performance feedback and development

• Conducts annual performance appraisals providing rational feedback

• Communicates guiding principles and core values to all levels of employees

• Ensures employees provide a courteous and professional service at all times

Apply for jobs in JobsDB and directly email Recruit@jimthompson.com

Tel. 02-700-2000 ext. 2919

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Safety & Security Manager is responsible for all security, fire prevention and safety issues, maintaining good working relationships with the relevant government organizations. 

What will I be doing?  

As the Safety & Security Manager, you will be responsible for performing the following tasks to the highest standards: 

• Implement and supervise regularly Hilton International Safety & Security Management and Fire Prevention Regulations across all departments. 

• Ensure the protection of hotel property, guests, team members and their properties. 

• Organize daily patrols and security checks throughout the hotel. 

• Report and remove any potential accident or fire hazards to the Management. 

• Plan emergency procedures for fire and security as well as organize drills.  

• Conduct on-site guidance and rescue work of emergencies such as fire and explosions.  

• Conduct safety and fire prevention training to team members and advanced training to Safety & Security Officers. 

• Assist PSB, Fire Control Bureau and organize security officers in investigating all criminal cases and fire accidents in the hotel. 

• Work out security plans and organize Security Officers to ensure the safety of guests during VIP activities.  

• Establish and maintain good working relationships with PSB, Fire Control Bureau and other relevant government organizations. 

• Maintain a good rapport with other departments and team members. 

• Ensure that reporting and servicing deadlines are met. 

• Ensure that all team members understand and adhere to the hotel’s team member rules and regulations as well as security and emergency policies and procedures. 

• Carry out other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Safety & Security Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• College graduate or equivalent. 

• More than 5 years of hotel security managing experience. 

• At least 10 years of experience in security and fire control fields. 

• Proficient with the requirements of government regulations and technical rules. 

• Able to follow specifications for hotel services. 

• Capable of training team members. 

• Literacy in English to meet business needs, preferred. 

• Operations, management and labour related experience, preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation. 

What will I be doing? 

As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: 

• Institute department SOPs and P&P. 

• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas. 

• Extend courteous service to guests.  

• Establish training programs, methods and procedures for team members’ development. 

• Oversee departmental training programs and revise relevant manuals as necessary. 

• Work our balanced working schedules for team members and maintain close payroll control to meet budget. 

• Evaluate the performance of assigned team members from time to time. 

• Listen to team members’ problems and assist / help to solve them. 

• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept. 

• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained. 

• Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc. 

• Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc. 

• Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings. 

• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions. 

• Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times. 

• Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly. 

• Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation. 

• Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget. 

• Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Perform any duties assigned by the Management team deemed necessary. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• At least 2 years of experience as an Assistant Executive Housekeeper. 

• Responsive and customer focused. 

• Able to drive excellence as well as routine work. 

• Communicate effectively and clearly. 

• Able to adapt work style and ethics appropriately. 

• Positively listen to others and consider their concerns. 

• Good written and verbal skills. 

• Possess strong training, leadership and people management skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Strong interpersonal skills and possess an attention to details. 

• Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics. 

• Fluency in spoken English, advantageous. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

ONYX Hospitality Group

Job Description

Mandarin Oriental

Job Description

Hilton Hotel

Job Description

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Beverage & Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Khamin Development Co., Ltd.

Job Description

Jomtien Beach Hotel CO., LTD.

Job Description

Beach Club Manager at Alexa Beach Club Pattaya

(EN Version below)

: Alexa Beach Club Pattaya
: Operations
: Operations Director / General Manager

Alexa Beach Club

Alexa Beach Club Beach Club Manager Passion Entertainment

(Role Summary)

Beach Club Manager

1. Entertainment & Show

• Alexa Beach Club

2. (Floor Operations)

• Host/Hostess, Service, Bar, Runner

• Mood & Tone

• VIP Bottle Service

3. (Leadership)

• (briefing) Booking

4. (Reporting)

• 3–5 Entertainment

?

Beach Club Manager at Alexa Beach Club Pattaya

Work Location: Alexa Beach Club Pattaya
Department: Operations
Reports to: Operations Director / General Manager

About Alexa Beach Club

Alexa Beach Club is Pattaya’s leading beach club, blending entertainment, dining, and a beachside atmosphere into a truly unique experience. We are currently seeking a Beach Club Manager with strong passion and experience in entertainment to help elevate the guest experience every day.

Role Summary

Beach Club Manager is responsible for overseeing front-of-house operations, ensuring service quality, guest safety, smooth entertainment coordination, and delivering exceptional guest experiences.
This role is ideal for candidates with experience in entertainment venues, beach clubs, nightclubs, restaurants, or event-driven environments.

Key Responsibilities

1. Entertainment & Show Management

• Oversee daily entertainment operations such as DJs, dancers, performers, fire shows, and special acts.

• Coordinate between performers, lighting, sound, and operations teams to ensure smooth show execution.

• Create and maintain the signature Alexa Beach Club atmosphere.

• Work closely with the Marketing team to promote the venue, strengthen brand identity, and develop new show concepts, themes, and events.

• Handle and resolve on-the-spot issues effectively.

2. Floor Operations & Guest Service

• Manage front-of-house teams such as Hosts/Hostesses, Service, Bar, and Runners.

• Maintain proper floor ambience including music levels, lighting, mood & tone, and overall flow.

• Ensure high service standards and resolve guest issues professionally.

• Oversee table service, beverage service, VIP service, and bottle service.

• Ensure cleanliness, readiness, and safety throughout the venue.

3. Team Leadership

• Lead, motivate, and guide team members to maintain excellent service.

• Conduct pre-shift briefings to communicate show schedules, DJ lineups, promotions, and daily bookings.

• Plan and provide training to improve team performance and guest satisfaction.

4. Reporting & Administrative Tasks

• Prepare daily reports, incident reports, and summarize key events.

• Coordinate staff schedules, equipment requirements, and operational improvements.

Qualifications

• Minimum 3–5 years of experience in nightclubs, beach clubs, bars, or entertainment-related environments.

• Hands-on experience working with DJs, performers, or production teams.

• Strong leadership skills, team management abilities, and confidence in handling on-site challenges.

• Calm, adaptable, and detail-oriented, even under pressure.

• Good English communication skills.

• Able to work nights, weekends, and during special events.

Who We’re Looking For

• Someone who loves hospitality and understands the entertainment-driven service business.

• Energetic, detail-oriented, and passionate about creating fun and memorable guest experiences on the floor.
  

Jubilee Prestige Hotel Ratchadapisek

Job Description

Lamyong and Seaview Resort Co., Ltd.

Job Description

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, purchase goods and continuously make necessary improvements

• Identify customers needs and respond proactively to all of their concerns

• Lead F&B team by attracting, recruiting, training and appraising talented personnel

• Establish targets, KPI?s, schedules, policies and procedures

• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

• Comply with all health and safety regulations

• Report on management regarding sales results and productivity

Hyatt Regency

Job Description

Summary

Administration

§  To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.

§  To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

§  To represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.

Customer Service

§  To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

§  To ensure that Front Office employees also provide excellent service to internal customers as appropriate.

§  To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.

§  To ensure that all Front Office employees are aware of current promotions, policies and other important information.

§  To ensure that all Front Office employees are familiar with the hotel’s products and services.

§  To implement consistent guest recognition programmes and maintain a relevant guest history database.

§  To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

§  To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

§  To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.

Financial

§  To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§  To ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

§  To maximise rooms sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.

§  To assist in monthly reforecasting, as appropriate.

§  To assist in the preparation of the Annual Business Plan.

§  To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§  To assist in weekly yield and revenue management meetings, as necessary.

§  To assist in the preparation, utilisation and update of an annual Marketing Plan.

Operational

§  To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.

§  To conduct frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

§  To ensure the strict control of room keys.

§  To assist in securing external guest accommodation in overbooking situations.

§  To ensure that public areas are clean and up to standard.

§  To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

§  To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.

§  To work closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

§  To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§  To assist in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

§  To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.

§  To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§  To make sure that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§  To ensure that all guest details are entered correctly in accordance with the principles of clean data.

§  To be aware of new market trends and service(s) offered by competitor hotels and the industry in general, to “be one step ahead” where appropriate.

Personnel

§  To assist in the recruitment and selection of all Front Office employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

§  To oversee the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§  To conduct annual Performance Development Discussions with Front Office employees, to support them in their professional development goals.

§  To plan and implement effective training programmes for all Front Office employees in coordination with the Training Manager and Departmental Trainers.

§  To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.

§  To develop the skills and effectiveness of all Front Office employees through the appropriate training, coaching, and/or mentoring.

§  To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.

§  To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§  To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Personnel

§  To ensure that employees have a complete understanding of and adhere to employee rules and regulations.

§  To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§  To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.

Other Duties

§  To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

§  To respond to changes in the Rooms function as dictated by the industry, company and hotel.

§  To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§  To attend training sessions and meetings as and when required.

§  To carry out any other reasonable duties and responsibilities as assigned.

Hyatt Regency

Job Description

Summary

External Description

Description - External

We are seeking a dynamic and results-driven Resort Experience Manager to lead all recreational activities of the resort, in close relation with the operational departments of the property, provide guests with memorable experience.

Resort Experience Manager will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  

This position will report directly to our General Manager. This person will play a vital role in entertaining, creating, budgeting, planning, organizing and monitoring all aspects of resort activities for all ages.

Resort Experience Manager will be responsible to ensuring impeccable service quality and driving revenue growth. This position requires strong leadership and organizational skills, works well under pressure, flexible, self-motivated and is willing to work long hours.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Job Description

·         To develop with the General Manager, the policies and procedures for all experiences of the resort

·         To ensure events at experience website are up to date in conjunction with marketing department.

·         To ensure all experiences are well organized with respective departments.

·         To actively participate in the experience tours organized by the hotel together with the team of Experience Gurus.

·         Resort Experience Manager is one point of contact for all experience related guest queries. He / She ensures that all guest queries are responded in timely and in professional manner.

·         To interact with guests during the breakfast and around pool to ensure guests are discreetly informed about the day’s events and are encouraged to participate.

·         Work with Recreation team to ensure that house reef snorkeling is conducted in safe, friendly and professional manner.

·         To garner personal rapport with guests and ensure that their overall satisfaction.

·         To prepare monthly reports on all aspects, to include statistical analysis of participation and use of facilities, guest satisfaction and overall evaluation of the experiences.

Qualifications - External

·         Outgoing Personality

·         Ideally with a relevant degree, apprenticeship or diploma in Physical Education or related field.

·         Minimum 2 years' work experience as Recreation Supervisor or 2 years' work experience as Assistant Recreation Manager.

·         Certified Open Diving is an advantage. 

·         Good problem solving, administrative and interpersonal skills are a must.

“We care for people so they can be their best.”

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Safety & Security Manager is responsible for all security, fire prevention and safety issues, maintaining good working relationships with the relevant government organizations. 

What will I be doing?  

As the Safety & Security Manager, you will be responsible for performing the following tasks to the highest standards: 

• Implement and supervise regularly Hilton International Safety & Security Management and Fire Prevention Regulations across all departments. 
• Ensure the protection of hotel property, guests, team members and their properties. 
• Organize daily patrols and security checks throughout the hotel. 
• Report and remove any potential accident or fire hazards to the Management. 
• Plan emergency procedures for fire and security as well as organize drills.  
• Conduct on-site guidance and rescue work of emergencies such as fire and explosions.  
• Conduct safety and fire prevention training to team members and advanced training to Safety & Security Officers. 
• Assist PSB, Fire Control Bureau and organize security officers in investigating all criminal cases and fire accidents in the hotel. 
• Work out security plans and organize Security Officers to ensure the safety of guests during VIP activities.  
• Establish and maintain good working relationships with PSB, Fire Control Bureau and other relevant government organizations. 
• Maintain a good rapport with other departments and team members.
• Ensure that reporting and servicing deadlines are met. 
• Ensure that all team members understand and adhere to the hotel’s team member rules and regulations as well as security and emergency policies and procedures. 
• Carry out other reasonable duties and responsibilities as assigned. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Safety & Security Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• College graduate or equivalent. 
• More than 5 years of hotel security managing experience. 
• At least 10 years of experience in security and fire control fields. 
• Proficient with the requirements of government regulations and technical rules. 
• Able to follow specifications for hotel services. 
• Capable of training team members. 
• Literacy in English to meet business needs, preferred. 
• Operations, management and labour related experience, preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

ONYX Hospitality Group

Job Description

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction.  

What will I be doing? 

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: 

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. 
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. 
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). 
• Train and implement Hilton standards and related departmental regulations. 
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition. 
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.  
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. 
• Manage all direct reports professionally, encouraging good teamwork and operations. 
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report 
• Conduct regular Operations meetings including all direct reports. 
• Supervise team members’ performance and grooming daily. 
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. 
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. 
• Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). 
• Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. 
• Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. 
• Evaluate competitors’ products and price policies twice a year. 
• Ensure that VIP guests receive the care and service they deserve every day. 
• Adhere to the hotel’s security and emergency policies and procedures. 
• Assist the General Manager in all activities and functions related to the daily operations of the hotel.  
• Complete relevant tasks assigned by the General Manager. 
• Acting deputy in the General Manager’s absence. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
• Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Hospitality: Passionate about delivering exceptional guest experiences. 
• Integrity: Do the right thing, all the time. 
• Leadership: Strive to be leader in our industry and in our communities. 
• Teamwork: A team player in everything you do. 
• Ownership: Take ownership of your actions and decisions. 
• Now: Operate with a sense of urgency and discipline. 
• College degree or equivalent. 
• At least 3 years of relevant experience. 
• Experienced in the Hospitality, Travel or Leisure industry management. 
• Proficient in English and Chinese to meet business needs. 
• Proficient in Microsoft Office. 
• Strong commercial acumen. 
• Resourceful, creative and able to maintain flexibility. 
• Experience in F&B and Rooms Management preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

ONYX Hospitality Group

Job Description

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Assistant Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures. 

What will I be doing?  

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain a high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 

• Actively seek verbal feedback from customers and team members at each service period. 

• Agree on and implement actions to make improvements to customer service. 

• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager. 

• Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 

• Be available to assist on duty in the restaurant and bars during any busy days or special events. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 

• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department. 

• Knowledgeable of Hilton departmental standards. 

• Able to explain the standards to the team and Managers, assessing team members against these standards. 

• Ensure that training on departmental standards is regularly conducted in the outlets. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow-through with improvements identified. 

• Plan, prioritize, organize and control the day-to-day operation. 

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.). 

• Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 

• Describe, assign and delegate duties and authority for the operation of the restaurant at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. 

• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. 

• Ensure that the shift is reviewed, and handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Establish good communication with the Kitchen team. 

• Maintain event and function histories to assist with returning events. 

• Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements. 

• Attend and participate in regular F&B operational and roster meetings. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals and clear direction to the team. 

• Set and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. 

• Seek out and maximize departmental and hotel revenue opportunities. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team member incentives as per discussion with the F&B Manager. 

• Assist the F&B Manager with preparation of event brochures. 

• Identify, communicate and act on potential sales leads. 

• Create an environment where “everyone sells”. 

• Supervise the financial performance of the department in line with the profit plan. 

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Complete regular financial and operating reports as required or requested by the F&B Manager. 

• Forecast potential revenues and costs. 

• Following company control procedures, control costs without compromising standards. 

• Analyze and explain any financial variance against plan. 

• Set-up and maintain leave plans for the department. 

• Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. 

• Understand the quantity and quality of people needed to operate the department. 

• Assist with carrying out selection interviews and making effective recruitment decisions. 

• Ensure that new recruits have all the relevant information before commencing employment. 

• Assist with planning and ensuring departmental orientation is carried out. 

• Ensure that the Orientation Training manual for each outlet is kept up to date. 

• Ensure that standards training, and assessments are carried out. 

• Ensure the health, safety and well-being of customers and all team members. 

• Understand relevant OH&S legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within OH&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Ensure that hygiene training is conducted at least once a year. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 2-4 years managerial position in a 4 / 5-star category hotel. 

• Familiar with computer systems. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Strong leadership, people management and training skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 

• Strong interpersonal skills and attention to details. 

• Key strengths (under the 9 competencies) in people management communication and planning. 

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, 

• service techniques, and guest interaction. 

• Considerable skills in math and algebraic equations using percentages. 

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Outgoing personality and willing to work for long hours. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Assistant Executive Floor Manager greets and registers guests, providing prompt and courteous service. He / she checks guests out of the hotel and resolves guests’ challenges throughout their stay in our hotel. This role upgrades and promotes hotel services and amenities and upsells products to the guests. 

What will I be doing? 

As the Assistant Executive Floor Manager, you will be responsible for performing the following tasks to the highest standards: 

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.  

• Make appropriate selection of rooms based on guest needs, code electronic keys and non–verbally confirm room numbers and rates.  

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring that guests know location of rooms containing room keys, tokens of our appreciation and gifts to guests, etc. 

• Ensure rooms and services provided by the hotel are correctly accounted for within guests’ statements, assist guests with check out payments or charges, accepting and recording vouchers, credit card transactions, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.  

• Greet customers immediately with a friendly and sincere welcome using positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information on outlet hours, special VIP programs, events, etc. 

• Receive special requests from guests, respond appropriately or forward requests to appropriate team members for decision and action. 

• Promptly answer the telephone and email inquiries, input messages into the computer system and advise other team members of special guests’ needs. 

• Take messages and communicate the content to guests, retrieve mail, packages, facsimiles or other special items for customers as requested.  

• Field guests’ complaints, conducting thorough research to develop the most effective solutions and negotiate results.  

• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  

• Remain calm and alert especially during emergency situations and heavy hotel activity, planning and implementing detailed steps by using experienced judgment and discretion. 

• Take an active role in the team by being kind, cooperative and helpful, never forgetting the person behind the guest. 

• Actively take part in training where and when required, attend formal training sessions and on the job training to maintain standards and develop skills and abilities.  

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Take an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Ensure that VIP guests are treated personally and recognized as an individual. 

• Assist the Guest Service Manager by blocking rooms according to guests’ preferences. 

• Print welcome letters from the Guest Relation Manager, and for 1st time stay Hilton Honors guests, arrange welcome cards and ensure that they are placed in guests’ rooms or presented at the time of arrival. 

• Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon. 

• Facilitate the operation of the VIP gift amenity menu by offering it to guests, ensuring that VIPs receive their chosen amenity items. 

• Liaise with Sales, Reservations and the Business Development team to handle corporate guests. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Provide extra services for VIP guests including offering of refreshments, cold towels and other courtesies upon arrival. 

• Carry out ticket reconfirmation, safari bookings and make guest reservations when required. 

• Ensure a prompt and efficient departure by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure that the overall appearance of the Executive Lounge is neat and tidy at all times. 

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action is taken. 

• Prepare the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. 

• Ensure that the Front Office Manager is kept aware and up to date with operational issues. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person, pending action is completed and guest satisfaction confirmed.  

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. 

• Ensure the day-to-day functions of the Executive Lounge are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-up.  

• Monitor inventory of the Executive Lounge’s stock including DVDs and CDs to ensure that all items provided to guests are returned and accounted for. 

• Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly. 

• Ensure that the Executive Lounge’s stock is managed and not wasted, maintaining costs where possible. 

• Keep up to date and aware of competitors’ activities in order to be informed. 

• Adhere to the hotel selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manual, and Fire procedures and regulations, being a part of the Fire team when and where directed. 

• Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount. 

• Adhere to the company’s credit policy at all times when managing cash, credit card transactions, city ledgers, vouchers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. 

• Attempt to communicate with guests in guests’ native language, if applicable. 

• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Assistant Executive Floor Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 3 or 5 years of related work experience preferred. 

• Able to perform moderately complex mathematical calculations without error.  

• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. 

• Able to access and accurately input information using a moderately complex computer system. 

• Strong leadership and communication skills. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Marriott International

Job Description

Hyatt Regency

Job Description

Summary

Job Summary:

We are seeking an experienced and passionate Latin American Sous Chef to join our dynamic culinary team at Hyatt Regency Phuket Resort. The ideal candidate will bring authentic Latin American flavors and innovative techniques to our kitchen, ensuring an exceptional dining experience for our guests. The Latin American Sous Chef will assist in managing the kitchen, supervising food preparation, maintaining quality standards, and leading a team with enthusiasm and expertise.

Key Responsibilities:

Menu Development & Execution:

Design and develop authentic Latin American dishes, focusing on fresh, high-quality ingredients.
Ensure consistency in taste, quality, and presentation of all Latin American dishes.
Collaborate with the Executive Chef to introduce seasonal menus and specials.

Kitchen Management:

Assist in overseeing kitchen operations, ensuring smooth workflow during service.
Monitor food preparation and production to maintain quality control.
Ensure all dishes comply with food safety regulations and hygiene standards.

Team Leadership & Training:

Lead, mentor, and train the kitchen team on Latin American cuisine techniques and plating standards.
Foster a positive, collaborative, and high-performance kitchen culture.
Supervise and guide kitchen staff during service to maintain efficiency and quality.

Cost Control & Inventory Management:

Monitor food costs and ensure optimal inventory management.
Minimize waste and maximize the use of ingredients to maintain profitability.
Assist with supplier negotiations and sourcing of authentic Latin American ingredients.

Guest Satisfaction & Feedback:

Engage with guests to gather feedback and ensure a memorable dining experience.
Continuously improve and refine dishes based on guest preferences and trends

Job Summary:

We are seeking an experienced and passionate Latin American Sous Chef to join our dynamic culinary team at Hyatt Regency Phuket Resort. The ideal candidate will bring authentic Latin American flavors and innovative techniques to our kitchen, ensuring an exceptional dining experience for our guests. The Latin American Sous Chef will assist in managing the kitchen, supervising food preparation, maintaining quality standards, and leading a team with enthusiasm and expertise.

Key Responsibilities:

Menu Development & Execution:

Design and develop authentic Latin American dishes, focusing on fresh, high-quality ingredients.
Ensure consistency in taste, quality, and presentation of all Latin American dishes.
Collaborate with the Executive Chef to introduce seasonal menus and specials.

Kitchen Management:

Assist in overseeing kitchen operations, ensuring smooth workflow during service.
Monitor food preparation and production to maintain quality control.
Ensure all dishes comply with food safety regulations and hygiene standards.

Team Leadership & Training:

Lead, mentor, and train the kitchen team on Latin American cuisine techniques and plating standards.
Foster a positive, collaborative, and high-performance kitchen culture.
Supervise and guide kitchen staff during service to maintain efficiency and quality.

Cost Control & Inventory Management:

Monitor food costs and ensure optimal inventory management.
Minimize waste and maximize the use of ingredients to maintain profitability.
Assist with supplier negotiations and sourcing of authentic Latin American ingredients.

Guest Satisfaction & Feedback:

Engage with guests to gather feedback and ensure a memorable dining experience.
Continuously improve and refine dishes based on guest preferences and trends

ONYX Hospitality Group

Job Description

Marriott International

Job Description

FASHION KINGDOM CO., LTD.

["Valiram Group is a leading luxury goods and 360\u00b0 retail specialist in Southeast Asia, with operations across Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam, and the Philippines. Established in 1935, the group has expanded from its origins in the textile trade to become a major player in luxury retail, representing over 200 brands across various categories, including fashion, accessories, timepieces, jewelry, beauty products, and even confectionery and dining concepts."]

Job Description

Job Descriptions:

·       Assist Operation Manager in managing the operations of the Coffee House & Boutiques ensuring daily smooth operations

·       Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis

·       Prepare the Roster on a weekly basis

·       Ensure all service staff are communicated correctly and meeting all established standards of service consistently

·       Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs, complaints and enquiries

·       Process guests’ orders to ensure that all items are prepared and served promptly

·       Direct and coordinate the activities between kitchen and service staff

·       Supervise coffee services and catered events, ensuring neatness and cleanliness of service ware

·       Assists in setup and clear down of the front and back of Coffee House & Boutiques operations

·       Ensure food safety regulations are followed as according to NEA’s policy

·       Ensure waste is minimized and properly recorded

·       Handling of cash, POS system and report of take-in-cash when on duty

·       Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for

·       Organize all documentations and reports on shift work on a daily basis

·       Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutiques

·       Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Coffee House & Boutiques

Qualifications:

·       Minimum 5 years of experience in F&B / Retail operations, preferably in luxury goods industry

·       Pleasant and well-groomed

·       Excellent communication and interpersonal skills

·       Fluent in English Communication

·       The position is a hands-on, customer focused role and as such we require someone with drive, efficiency and assertiveness

·       High initiative and positive attitude

FASHION KINGDOM CO., LTD.

["Valiram Group is a leading luxury goods and 360\u00b0 retail specialist in Southeast Asia, with operations across Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam, and the Philippines. Established in 1935, the group has expanded from its origins in the textile trade to become a major player in luxury retail, representing over 200 brands across various categories, including fashion, accessories, timepieces, jewelry, beauty products, and even confectionery and dining concepts."]

Job Description

Job Responsibilities

• Overseeing the operations of the Coffee House & Boutiques to ensure smooth and efficient performance.

• Monitor staff appearance to ensure adherence to company grooming standards, and enforce compliance with standard operating procedures.

• Prepare and manage weekly staff rosters.

• Communicate service standards clearly to all team members and ensure consistent service delivery.

• Deliver friendly, attentive, and efficient service, addressing customer needs, complaints, and inquiries promptly.

• Process customer orders accurately to ensure timely preparation and service.

• Coordinate activities between the kitchen and front-of-house teams to maintain workflow and service quality.

• Supervise coffee service and catered events, maintaining cleanliness and presentation standards.

• Assist with the setup and breakdown of both front- and back-of-house operations.

• Ensure full compliance with food safety regulations in accordance with NEA policies.

• Minimize and accurately record waste.

• Manage cash handling, operate POS systems, and report cash intake when on duty.

• Maintain accurate daily sales records, ensuring all items are properly accounted for.

• Organize shift documentation and reports daily.

• Manage stock ordering, inventory control, and ensure the availability of the latest products and updated product catalogues.

• Create visually appealing merchandise displays that enhance customer experience and showcase the Coffee House & Boutiques.

Qualification:

• Bachelor or Master's degree

• Minimum of 3 years’ experience in F&B or retail operations, preferably in the luxury goods sector

• Pleasant demeanor with a well-groomed appearance

• Strong communication and interpersonal skills

• Good command of English, both spoken and written

• Hands-on, customer-centric approach with a proactive and assertive attitude

• High initiative and a positive, can-do mindset

Private Advertiser

Job Description

- Oversee opening, service periods, and closing procedures to ensure operational readiness.

- Deliver and maintain high standards of guest service; actively engage with guests to collect feedback.

- Recruit, onboard, schedule, coach, develop and discipline FOH staff; run regular team briefings.

- Coordinate closely with Head Chef/kitchen leadership on menu execution, portion control, food quality, and service timing.

- Monitor daily sales, labor, food cost and other operational metrics; implement corrective actions when variances occur.

- Manage on-site inventory: receiving deliveries, perform stock counts, control shrinkage and ensure FIFO.

- Enforce health, safety and sanitation standards (local regulations and company policies).

- Handle guest complaints and incidents; perform root-cause follow up to prevent recurrence.

- Prepare and submit daily/weekly operational reports (sales, cash, incidents, staffing) to the GM.

- Support local marketing and promotional activities; execute in-store events and up-selling initiatives.

- Maintain cost control through portioning, waste reduction and labor optimization.

- Implement company SOPs and contribute practical feedback for SOP provident.

Key performance indicators (KPIs)

- Guest satisfaction scores / Net Promoter Score (NPS)

- Average check / covers per shift / table turnover

- Food cost % and labor cost % vs. budget

- Sales growth and target attainment (daily/weekly/monthly)

- Employee turnover and staff engagement metrics

- Hygiene and safety audit scores

- Shrinkage and stock variance

Qualifications:

- Minimum 2–3 years of experience as a Restaurant Manager, Supervisor or Assistant Manager in a fast-paced restaurant environment.

- Proven track record of team leadership and delivering guest service excellence.

- Basic financial literacy: ability to read P&L line items affecting the outlet.

- Knowledge of food safety and local health regulations.

- Strong communication skills in Thai and functional English (adjust based on location).

- Flexibility to work evenings, weekends and public holidays.

Core competencies

- Guest-centric mindset and problem solving under pressure.

- People management: coaching, scheduling, conflict resolution.

- Operational discipline and attention to detail.

- Basic numerical skills and data-driven decision making.

- Initiative, resilience and a positive, service-oriented attitude.

1 OAK Thailand Co.,Ltd

Job Description

Job Summary

We are seeking a highly motivated and experienced Restaurant Manager to oversee the daily operations of our restaurant. The ideal candidate will be responsible for ensuring excellent customer service, managing staff, maintaining quality and safety standards, and driving business performance to achieve revenue targets.

Key Responsibilities

• Oversee daily restaurant operations, including opening and closing procedures.

• Supervise, train, and motivate staff to provide exceptional customer service.

• Ensure compliance with health, safety, and hygiene regulations.

• Manage budgets, monitor expenses, and optimize cost efficiency.

• Develop and implement strategies to increase sales and profitability.

• Handle customer inquiries, feedback, and complaints professionally.

• Maintain high standards of food quality, presentation, and service.

• Prepare reports on sales, performance, and staff productivity.

• Collaborate with the kitchen and bar teams to ensure smooth service flow.

• Recruit, schedule, and evaluate staff performance.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience as a Restaurant Manager or in a similar hospitality management role.

• Strong leadership, organizational, and communication skills.

• Excellent problem-solving and decision-making abilities.

• Good command of English (both written and spoken).

• Knowledge of financial management, inventory control, and POS systems.

• Ability to work flexible hours, including weekends and holidays.

Watkinson (Thailand) Co., Ltd.

Job Description

KIRABI Sathorn 

The no. 1 Yakinoku Restaurant in BKK 

Work hours: 10 am - 10.30 pm (shift)

Location: Empire Tower, Sathorn, Bangkok 

Salary: Based on experience and qualifications 

Responsibilities:

- Control and maintain the quality of food, ensuring taste, presentation, and cleanliness before serving

- Manage kitchen team, assign duties to Sous Chefs, Comis Chefs, and other staff

- Control inventory and raw materials, verify incoming goods for quality, and coordinate with procurement or suppliers

- Collaborate with restaurant management, service team, and owners

- Collaborate with special events such as banquets and festivals

Qualifications: 

- Japanese Nationality (required)* 

- 3-5 Years work experience in related field 

- Able to communicate in English or Thai

Apply Now 

Email: hr@watkinson.co.th 

Tel: 095-447-1514 

Watkinson (Thailand) Co., Ltd.

Job Description

KIRABI Sathorn 

The no. 1 Yakinoku Restaurant in BKK 

Work hours: 10 am - 10.30 pm 

Location: Empire Tower, Sathorn, Bangkok 

Salary: Based on experience and qualifications

Qualifications: 

- Japanese Nationality (required)* 

- 3-5 Years work experience in related field

- Able to communicate in English or Thai

Send your inquiry or Apply Now!

Email: hr@watkinson.co.th 

Tel: 092-694-7195

HANSA1616 CO., LTD.

Job Description

We’re Hiring: Sous Chef

Location: Hansa River House

Type: Full-Time

Experience Level: Minimum 3–5 years in a professional kitchen, with leadership experience preferred.

Age : 32-40

Nationality : Thai

Position Overview

As a Sous Chef, you will be the second-in-command in the kitchen, working directly under the Head Chef and in close collaboration with the Restaurant Manager and the management team. You will oversee food preparation, kitchen operations, staff performance, and ensure food quality, safety, and consistency — all while maintaining a positive and motivating kitchen culture.

Key Responsibilities

1. Culinary Operations

• Supervise and execute food preparation and cooking according to restaurant standards.

• Ensure food presentation, portion size, and quality meet company expectations before being served to guests.

• Monitor kitchen hygiene, sanitation, and safety standards at all times.

• Assist in developing and executing new menu items and seasonal offerings.

• Step into any kitchen role when needed to maintain operations flow.

• Be present on the floor when required to communicate with guests and resolve any kitchen-related concerns with professionalism.

• Ensure efficient kitchen flow during high-volume periods and special events.

  
  

2. Team Leadership & Training

• Lead, mentor, and motivate the kitchen team to perform at their best.

• Train all kitchen staff in techniques, recipes, safety standards, and kitchen etiquette.

• Organize and conduct staff onboarding and ongoing skills development programs.

• Identify and nurture high-performing team members for potential promotion.

• Foster teamwork, accountability, and a positive working environment.

• Encourage a “Can-Do” attitude and strong work ethic throughout the team.

  
  

3. Administration & Planning

• Manage staff scheduling and ensure appropriate kitchen staffing based on reservations and operations demand.

• Monitor and control kitchen costs including labor, food cost, wastage, and inventory usage.

• Maintain and report on par stock levels, inventory control, and purchasing needs.

• Organize and lead daily and monthly kitchen meetings with team and management.

• Prepare reports related to kitchen performance, staff development, and operations issues.

• Oversee compliance with all company policies and SOPs.

  
  

4. Human Resources Support

• Assist in recruitment by interviewing and selecting qualified kitchen staff.

• Conduct orientation for new staff and ensure alignment with kitchen culture and values.

• Monitor individual performance and provide regular feedback and evaluations.

• Establish KPIs for key positions and develop staff improvement plans when necessary.

• Help promote a professional, ethical, and respectful workplace across all departments.

  
  

5. Interdepartmental Coordination

1. Collaborate closely with the front-of-house team to ensure seamless guest service.

2. Build positive relationships between kitchen, service, and management teams.

3. Support communication during service between kitchen and dining area to maintain flow and timing.

4. Participate in cross-functional projects or special assignments as designated by the management team.  

   
   

Qualifications

• Minimum 3–5 years in a culinary leadership role

• Strong knowledge of food preparation techniques, kitchen management, and cost control

• Excellent leadership, communication, and people-management skills

• Proven ability to train, coach, and inspire kitchen staff

• Good organizational and multitasking abilities

• Ability to work under pressure in a fast-paced environment

• Basic understanding of kitchen-related administrative duties

• Knowledge of hygiene and safety regulations

• Ability to speak Thai and/or English depending on the working environment

Marriott International

Job Description

Empire Tower Restaurants

Job Description

Empire Tower Restaurants

Job Description

Marriott International

Job Description

HANSA1616 CO., LTD.

Job Description

Thai Restaurant manager’s Job description

Location: Hansa River House

Position: Full-Time Restaurant Manager

Experience Level: Mid-Senior Level

Age : 35-45

Nationality : Thai

GENERAL DUTIES: 

Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the Restaurant Area. 

SPECIFIC DUTIES:  

RESPONSIBILITIES AND MEANS  

Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items. Performs duties common to all supervisor and other duties as may be assigned. 

OPERATIONS

• Planning and arrange the manpower to operate the restaurant running by doing the schedule and make sure the restaurant operations flow is smooth.

• Responsible for overall of operations such as electricity system, AC system, cleanliness, staffs grooming and etc.

• Handle the guests complaint and maintain the guest satisfactions to make sure mood of the restaurant always goes well especially VIP and high demanding clients.

• Summarize the operations issues in case of see somethings weak the manager need to actions right away and ensure the actions has logical and efficiency.

• To be the compromiser when restaurant mood goes to the wrong direction e.g. conflict between each division the manager must solve the issue by courtesy and professional or any issue the manager must handle it on the right directions.

• Always perform high service standard by expertise the menu knowledges both of food and beverage or any field if needs.

• Able to replace every positions if needs like food runner when food serving flow struck, hostess when the serving delay, or any area. The manager must maintain the overall restaurant mood and operations flow to be the first priority.

• Implements and enforces the regulations and house rules. 

ADMINISTRATIVE 

• Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on restaurant reservation and guest preferences. 

• Maintains proper records of Sales, guest complaints, solutions and all concerns to personnel or equipment in appropriate logbooks for reference. 

• Maintains established par stock for operating supplies to ensure smooth operation. 

• Make suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.  

• Establishes control procedures for reconciliation of Cashiering before and after service.

• Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.  

• Participates in the planning of menus & beverage lists. 

• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with the team.  

MARKETING 

• Attends to guest complaints, requests or inquiries regarding food and beverage services and deliver all required to management team to discuss and apply 

• Be familiar with changes and trends in the competition and the market place to understanding the products or service reaching to clients preferences and discuss to management team that able to apply and practically

• Tracking the client’s channels and summarize to management team to ensure that our marketing way is aiming to the right target.

• Collecting all necessary data during operations to ensure that the right information will goes to marketing with solid and efficiency 

HUMAN 

• Observes and records employee performance, hence able to make recommendations regarding employee promotions. 

• Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff and maintain to the same proposed.  

• Conducts interview to sort the right performance staffs to the team

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all clients, heads office and employees.  

REPLACEMENT AND TEMPORARY MISSION  

• Perform other duties and handle projects as assigned by Management team

Bez Careers (S) Pte Ltd

Job Description

F&B Manager – Fine Dining Thai Restaurant (Work Location in Singapore)

We are seeking an experienced and passionate F&B Manager to lead the operations of our fine dining Thai restaurant in Singapore. The ideal candidate will have strong leadership skills, a deep understanding of restaurant operations, and a passion for delivering exceptional guest experiences.

ROLES & RESPONSIBIILITIES

1. Responsible for the overall operations of the restaurant including implementing and enforcing standard operating procedures, ensuring strict compliance with licensing, hygiene and work place safety requirements, smooth and efficient daily front-of-house and back-of-house operations

2. Maintain high level of customer satisfaction through excellent service, high food quality, and address customers feedback promptly and professionally

3. Manpower planning & management including recruiting, training and scheduling of staff, providing leadership and fostering a positive & productive work environment

4. Prepare the annual operating budget, marketing and sales plan, capital expenditure budget, and be responsible for the monthly P&L

5. Develop and implement strategies to increase the restaurant revenue, and maximise profitability. Plan together with the chefs for new product offerings, collaborate with the Marketing Department to develop business, marketing & promotional plan

6. Monitor & control operational costs such as food & beverage costs, labour costs, and other expenses. Manage inventory and supplies, minimise wastages, identify areas for enhancement and implement changes for continuous improvement

7. Stay abreast of current market trends and ensure up-to-date knowledge of competitors, seize new business opportunities that meet objectives

8. Work closely with the owners and perform any other duties as assigned by management

 
Job Requirements

1. Support and uphold the company mission, vision and values

2. Excellent market information of competitive F&B products and services

3. High level of interpersonal skills

4. Strong oral & written communicator

5. Good leadership skills

6. Working knowledge of computer including use of Word, Excel & Powerpoint, POS System, Restaurant & management & table management system and social media platforms

Qualifications & Experience

1. At least a F&B related diploma 

2. Minimum 10 years' of F&B experience, which will include at least 4-5 years' of F&B management

Impact Exhibition Management Co., Ltd.

Job Description

About the role

We are seeking an experienced Restaurant Manager ( Chinese Restaurant) to join our dynamic team at Impact Exhibition Management Co., Ltd.'. This full-time role is based in Bangkok and will be responsible for overseeing all aspects of our restaurant operations to ensure exceptional customer service and maximise profitability.

What you'll be doing

• Manage and lead a team of Service staff, Bartenders, and Hostess to deliver a consistently high level of customer service

• Oversee the day-to-day operations of the restaurant, including inventory management, staff scheduling, and financial reporting

• Develop and implement effective marketing strategies to drive sales and increase customer loyalty

• Ensure compliance with all relevant health, safety, and licensing regulations

• Monitor and analyze restaurant performance metrics to identify areas for improvement

• Foster a positive and collaborative work environment to support staff development and retention

What we're looking for

• Minimum 5 years of experience in a restaurant management role, preferably in the hospitality industry

• Proven track record of successfully managing a restaurant operation, including staff supervision, inventory control, and financial management

• Strong leadership and communication skills, with the ability to motivate and inspire a team

• Excellent customer service orientation and problem-solving abilities

• Knowledge of food and beverage trends, menu planning, and cost control strategies

• Proficiency in using relevant restaurant management software and tools

• Familiarity with local health, safety, and licensing regulations in the Bangkok area

What we offer

• Competitive salary and bonus structure

• Comprehensive health and wellness benefits package

• Opportunities for professional development and career advancement

• Supportive and collaborative work environment

• Discounts on food and beverages at our restaurants

About us

Impact Exhibition Management Co., Ltd.' is a leading provider of exhibition and event management services in Thailand. With over 20 years of experience, we have a reputation for delivering world-class events that connect businesses and consumers. Our diverse portfolio includes trade shows, conferences, and experiential marketing activations. We are committed to creating dynamic and engaging experiences that drive growth for our clients and partners.

Apply now to become our next Restaurant Manager and be a part of our exciting journey!

Salil Development Co., Ltd.

Job Description

Private Advertiser

Job Description

About the role

Are you an experienced Hotel Operation Manager looking for an exciting new challenge? We are seeking a talented Hotel Operation Manager to join their team in the vibrant city of Bangkok, Thailand. In this full-time role, you will play a pivotal part in ensuring the smooth and efficient running of our hotel operations, contributing to the overall success of the business.

What you'll be doing

• Oversee all day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance

• Manage and lead a team of dedicated hospitality professionals, providing guidance, support, and training to ensure exceptional customer service

• Implement and monitor operational policies and procedures to maintain high standards of quality and efficiency

• Analyse performance data and identify areas for improvement, implementing strategies to enhance the guest experience

• Collaborate with other department heads to coordinate cross-functional activities and streamline operations

• Ensure compliance with all relevant industry regulations and health and safety standards

• Contribute to the development and execution of the hotel's strategic business plan

What we're looking for

• Minimum of 5 years' experience in a similar Hotel Operation Manager or Senior Supervisory role within the hospitality industry

• Proven track record of successfully leading and managing a high-performing team

• Ability to pivot quickly and take on new responsibilities

• Excellent problem-solving, decision-making, and critical thinking skills

• Strong commercial acumen and the ability to optimize operational efficiency and profitability

• Excellent communication and interpersonal skills, with the ability to effectively liaise with guests, staff, and stakeholders

• Proficient in using hotel management software and data analysis tools

• Fluency in English, both written and verbal, is essential

What we offer

• Competitive salary and performance-based bonus structure

• Comprehensive benefits package, including health insurance, retirement contributions, and paid time off

• Dynamic and supportive work environment with a focus on work-life balance

About us

We are a rapidly expanding hospitality group with a growing portfolio of unique and innovative hotel brands across Southeast Asia. Our mission is to redefine the guest experience by delivering exceptional service, world-class amenities, and a strong commitment to sustainability. Join us in this exciting journey and help shape the future of the hospitality industry.

Apply now to become our next Hotel Operation Manager.

Sheraton

Job Description

Sheraton

Job Description

Private Advertiser

Job Description

• Oversee daily restaurant operations, reporting to the Operations Manager.

• Handle customer complaints, ensuring satisfaction and supervising staff performance.

• Maintain high standards in staff grooming, hygiene, cleanliness, and safety.

• Develop menus and marketing plans reflecting Tai (Shan) culinary traditions.

• Coordinate with bar and kitchen leaders to ensure smooth and authentic operations.

• Drive marketing campaigns for local and international audiences, promoting cultural identity.

• Organize events to boost sales and showcase hospitality.

• Manage budgets, inventory, and cash flow and cash control, focusing on profitability.

• Recruit, train, and supervise staff, ensuring alignment with hospitality standards.

• Monitor menu performance and collaborate with chefs to refine offerings.

• Ensure compliance with health and safety regulations and licensing laws.

• Foster a positive team culture and provide training for ongoing development.

• Address operational challenges and customer feedback efficiently.

Requirements:

• Fully fluent in Thai with fluency in English.

• Experience in budget management, inventory control, and cash handling.

• Proficiency in developing and executing marketing campaigns.

• Ability to plan and manage events to boost sales and brand identity.

• Solid understanding of health and safety regulations and licensing laws.

• Exceptional communication and interpersonal skills.

• Creativity and attention to detail, especially in menu development and presentation.

• Flexible and adaptable, with the ability to address operational challenges effectively.

• Able to use Restaurant Software.

Private Advertiser

Job Description

Main Responsibilities

• Oversee day-to-day restaurant operations, ensuring seamless service flow from open to close.

• Address guest concerns with professionalism, turning complaints into memorable service recoveries.

• Maintain high standards of cleanliness, hygiene, and staff presentation at all times.

• Coordinate closely with kitchen and bar teams to ensure smooth back-and-front-of-house integration.

• Partner with chefs to refresh menus, balancing authenticity with visual and taste appeal.

• Plan and implement effective marketing campaigns aimed at both local diners and tourists.

• Organize in-house events and promotions to attract new guests and retain loyal customers.

• Manage budgeting, inventory, cash flow, and cost control to maintain financial health.

• Lead recruitment, training, and performance supervision to uphold service excellence.

• Ensure full compliance with food safety, health regulations, and licensing laws.

• Foster a supportive and performance-driven work environment, offering coaching and growth opportunities.

• Monitor service quality and guest feedback proactively, acting quickly to resolve any issues.

Key Qualifications & Skills

• Bilingual fluency in Thai and English — both written and verbal.

• Strong grasp of budgeting, cost management, inventory control, and POS/ERP systems.

• Experience in F&B marketing, including event planning and brand promotion.

• Solid understanding of food safety standards, labor laws, and operational compliance.

• Confident, empathetic leader with excellent communication and team management skills.

• Attention to detail and creativity in menu planning, guest experience, and restaurant presentation.

• Solution-oriented, calm under pressure, and confident in managing operational challenges.

• Tech-comfortable — able to navigate scheduling, reporting, and operational software with ease.