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Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

At Shangri-La Singapore, we invite you to embark on an extraordinary culinary journey that welcomes you to a truly inspiring dining experience. Our renowned establishment showcases the finest culinary artistry from around the world at our celebrated gourmet destinations. Featuring a collection of international cuisines, including European, Italian, Chinese, and Japanese, we are committed to delivering epicurean excellence in settings as refined and elegant as the menus.

Job Description:

We are in search of an exceptional Assistant Director of Food & Beverage (F&B) to join our prestigious team at Shangri-La Singapore. As the Assistant Director of F&B, you will play a pivotal role in shaping the culinary experiences that define our hotel.

Key Responsibilities:

• Provide visionary leadership to the F&B team, fostering a culture of excellence, teamwork, and guest-centric service.
• Oversee all F&B outlets, ensuring seamless daily operations, maintaining the highest standards of service, and exceeding guest expectations.
• Collaborate with our culinary team to curate innovative menus, featuring diverse and enticing culinary offerings.
• Uphold and elevate our commitment to delivering the finest dining experiences, consistently seeking ways to enhance guest satisfaction.
• Manage the F&B budget, control costs, and optimize revenue through strategic pricing and menu development.
• Recruit, train, and mentor F&B staff, fostering a highly skilled and motivated team.

Qualifications:

• Proven track record in F&B leadership within a luxury hotel or upscale hospitality setting.
• Extensive knowledge of F&B operations, including menu curation and beverage programs.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen with experience in budget management.
• A steadfast commitment to delivering exceptional guest experiences.
• Flexibility to work evenings, weekends, and holidays.
• A bachelor's degree in Hospitality Management or a related field (preferred).

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Assistant Director of F&B role.

Roles & Responsibilities

• Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
• Review staff roster to ensure adequate manpower for each outlet
• Analyse inventory levels to propose purchases for the outlet
• Monitor and report sales, quality and service performance of the outlet
• Develop strategies to achieve sales targets according to customers' profiles
• Plan operational budgets for the outlet
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Interview and train new staff
• Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
• Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
• Develop and review new and existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the outlet
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
• Formulate SOP and implement the system and policies for efficient operations
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Analyse current customers' profiles and preferences to provide targeted recommendations
• Maintain a close and professional relationship with regular clientele
• Deploy customer service standards within the outlet to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures
• Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages

Filinvest Hotel: Grafik Pine House Baguio

The Executive Housekeeper is responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests. The position also involves managing staff, budgets, and inventory, ensuring compliance with health and safety regulations, and fostering a positive work environment.

Key Responsibilities

1. Operational Management

• Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.

• Monitor compliance with cleanliness and sanitation standards in line with Chroma Hospitality and industry requirements.

• Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.

2. Team Leadership

• Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.

• Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.

• Foster a collaborative and motivating work environment to promote team morale.

3. Budget and Inventory Management

• Develop and manage the housekeeping budget, ensuring cost-effective operations.

• Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.

• Implement and monitor energy- and resource-saving initiatives within the department.

4. Guest Experience Enhancement

• Address and resolve guest complaints related to housekeeping services promptly and professionally.

• Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.

• Collaborate with other departments to enhance guest satisfaction and experience.

5. Compliance and Safety

• Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.

• Maintain compliance with local and national health, safety, and environmental regulations.

• Lead departmental training on safety and emergency response procedures.

  Qualifications

• Bachelors degree in Hospitality Management or a related field is preferred.

• Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.

• Strong knowledge of housekeeping operations, inventory management, and cleaning techniques.

• Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.

• Detail-oriented with a strong commitment to maintaining high cleanliness and service standards.

• Proficiency in budgeting, scheduling, and operational planning.

• Flexibility to work on weekends, holidays, and varying shifts as needed.

• Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.

Responsibilities:

Clean and maintain guest rooms according to set standards and procedure
Responds timely to guests’ special request for miscellaneous items like cribs, cots, extra towels, etc
Follows departmental policies and procedures
Adhere to personal grooming and hygiene standards
Any other duties as may be assigned from time to time
Requirements:

Able to perform basic cleaning duties and relevant experience a plus
Highly responsible & reliable
Willingness to perform shifts

Main Responsibilities

- To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and room operations

- To maintain established standards according to the hotel requirements.

- To coordinate all Housekeeping operations on the Guestrooms

- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

- To assist in the responsibility of planning and co-ordination function.

- To lead, train, motivate and inspire employees.

- To ensure that all employees provide courteous and professional service at all times.

- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.

- To supervise the junior colleagues within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.

- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.

- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.

- To carry out any other reasonable duties and responsibilities as assigned

Job Requirements

· Minimum Secondary Level or higher with 1-2 years relevant work experience.

· Able to motivate staff, lead and guide a team

· Competent in MS Office applications.

· Able to multi-task and detail oriented

· Good interpersonal and communications skills

· Able to work shift, weekends and public holidays

**We regret to inform that only shortlisted candidates would be notified. **

1. To assign and oversee daily job task and shift roster of lower subordinates.
2. To ensure smooth and efficient overall day to day operations with sufficient manning coverage at the Front Desk, reservations section, Bell Desk and Concierge, operator/PABX section and back of the Front Office operation.
3. To monitor staff grooming, disciplinary and performance issue and to provide training and coaching from time to time.
4. To take charge of daily team briefing and to provide motivation to the team to encourage for better performance to achieve team targets such as upselling, Hotel occupancy, Hotel service ratings, etc.
5. To check daily discrepancies on room assignments, billings and guests’ request on system and hard copies record. The reports of daily transaction and billings to be submitted to the Management on time for review and record.
6. To attend to guests’ comments, complaints and needs and to take appropriate action to settle the issue soonest possible to ensure all guests are provided with excellent services.
7. To carry out frequent rounding and checking of all guests contact areas especially related to the Front Office section to ensure all equipment and facilities are in good conditions. To also ensure all areas including working place are kept clean and tidy at all times to promote healthy and safe area for both guests and staffs.
8. To assists in other areas of the Hotel when operationally required, as long as the Front Desk service is not compromised.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Responsibilities:
• In charge of daily management & operation of the restaurant outlets
• Responsible for outlet sales target and KPIs include overall costing including food cost and labour cost

• Enhance the leadership and performance excellence of the team members by training and motivating
• Respond to the customer or team members comments and feedback professionally

• Assist in the day to day operation and able to handle customer's feedback and complaints
• Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards
• Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.