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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

Coca Holding International Co., Ltd.

Job Description

Introduction:

Coca Holding International is currently seeking a dynamic and experienced F&B Director to join our team. As the F&B Director, you will play a crucial role in overseeing and managing our food and beverage operations to ensure exceptional guest experiences.

Responsibilities:

• Develop and implement strategic plans and initiatives to enhance the overall F&B operations and profitability.
• Manage and supervise all aspects of food and beverage services, including restaurants, bars, banquets, and room service.
• Collaborate with the culinary team to create innovative menus and maintain high-quality food standards.

Requirements:

• Proven experience as an F&B Director or similar leadership role in the hospitality industry.

In-depth knowledge of food and beverage operations, industry trends, and customer preferences.

• Strong business acumen and ability to analyze financial data, create budgets, and achieve revenue targets.

Bachmann Japanese Restaurant Pte Ltd

Job Description

• Ensure daily opening and closing duties in the outlet are properly executed
• Overseeing outlet operations and maintaining its operational smoothness
• Maintain high productivity, quality, and customer service standards
• Respond efficiently and accurately to customer feedback
• Recruiting & hiring of restaurant staff
• Responsible for induction training and on the job training of new employees and newly promoted staff
• Responsible for employee's performance and discipline
• Responsible for achieving target sales and profit levels
• Liaise with Central Kitchen and external suppliers for ordering
• Manage stock levels of beverage and other related utensils and cutleries
• Backend duties: Sales report, stock takes, scheduling etc
• Ensuring safety, cleanliness and sanitation standards are adhered to by all staff

   of the restaurant

• Help out at other outlets when needed.
• Handle any other duties assigned by Outlet Manager/ Area Manager

Work Schedule:
This job has the following work schedule:
Rotating shift

40+ hours / week

Benefits & Perks
This job has the following benefits:
Medical coverage

Employee discounts

Joining Bonus

Paid sick leave

Free food

This job is located in Rochor, Central, Singapore.

Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.

Delectable Feast Corporation

Job Description

Qualifications:
-Proven experience as a kitchen manager or in a similar role.
-Strong culinary skills and knowledge of various cooking techniques.
-Excellent leadership and communication skills.
-Ability to work in a fast-paced environment and manage multiple tasks.
-Knowledge of food safety regulations and best practices.
-Proficient in kitchen management software and POS systems.

Education:
-Culinary degree or equivalent experience preferred.

Key Responsibilities:

Kitchen Operations: Develop and implement menu items and recipes in collaboration with the chef. Maintain high standards of food safety and sanitation.

Staff Management: Hire, train, and supervise kitchen staff, including cooks and dishwashers. Conduct performance evaluations and provide ongoing training and development. Foster a positive and collaborative team environment.

Inventory and Ordering: Manage inventory levels and ensure proper stock of ingredients and supplies. Place orders with suppliers and monitor food costs to maintain profitability. Implement portion control and waste reduction strategies.

Quality Control: Monitor food preparation and presentation to ensure consistency and quality. Address any food-related issues or complaints from staff or customers. Regularly assess and update menus based on seasonal ingredients and customer feedback.

Financial Management: Assist in budgeting and forecasting food costs and labor. Analyze kitchen operations for cost-saving opportunities. Maintain accurate records of inventory and food expenditures.
                                                                      

SBS Transit Limited

Job Description

The Assistant Manager, HCMS assist and support the successful implementation and management of Human Capital Management System project. This role involves ensuring accurate data migration, providing user support, and collaborating with stakeholders to enhance HR processes. Strong communication, problem-solving skills, and a focus on project timelines are essential for effective project delivery. 

Responsibilities: 

• Assist in the planning, implementation, and execution of Human Capital Management System projects. 
• Assist in collaborating with cross-functional teams to define project scope, goals, and deliverables. 
• Assist in managing of project timelines, ensuring milestones are met and the project stays within budget. 
• Assist in developing and maintaining a detailed project plan 
• To coordinate with stakeholders to gather requirements and ensure alignment with business objectives. 
• Assisting managing projects’ end-to-end lifecycle from requirement, design, development, testing, acceptance, training, documentation and implementation. 
• Assisting in conducting risk assessments and implement strategies for risk mitigation. 
• Assisting in monitoring and gathering of reports on project progress, addressing any issues or deviations from the plan. 
• To assist in maintaining of effective communication channels are maintained among project team members and stakeholders. 
• Provide training and support to end-users during system implementation and post-implementation phases. 
• Collaborate with IT teams to integrate HCMS with other systems and applications. 
• Stay updated on industry trends and best practices related to HCMS. 

Qualifications: 

• Bachelor's degree in a relevant field. 
• 5 to 6 years proven experience in supporting HCMS implementation projects 
• Good understanding of Human Resources processes and practices including payroll. 
• Equip with background in Human Resource Management System deployment methodology and processes. 
• Good project management and organizational skills. 
• Effective communication and interpersonal abilities. 
• Familiarity with HCMS software and related technologies. 
• Ability to analyze complex issues and provide innovative solutions. 
• Knowledge of data privacy and security considerations in HR systems. 
• Experience working in a collaborative, cross-functional environment. 
• Adaptability to changing project requirements and priorities. 

META RESTAURANT PTE. LTD.

Job Description

Grand Copthorne Waterfront Hotel Singapore

Job Description

• Responsible for the operations of Front Office functions
• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
• Review work processes for possible improvements and efficiency
• Handles all guest complaints/ feedback in a professional manner
• Follow up on guest complaints efficiently and take corrective action
• Provides on-site support to guests' needs and queries
• Oversee and supervises guests arrivals and departures with the front office team
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Ensures all reception and cashiering procedures are performed in accordance with established standards
• Works closely with other operational departments to provide seamless and consistent guest service
• Train new and existing staff to ensure consistency in service delivery
• To coordinate guests and staff during an emergency evacuation
• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
• Performs any other job tasks assigned by the Front Office Manager

• Minimum O levels, Diploma or equivalent
• At least 2 years of relevant working experience in a similar capacity
• Good knowledge on PMS Opera
• Strong problem solving and analytical skills
• Excellent communications skills
• Customer service oriented and able to handle challenging situations professionally
• Ability to perform under pressure in a fast-paced environment
• Able to work shifts, weekends and public holidays

WORLDWIDE HOTELS PTE. LTD.

Job Description

Royal Cliff Beach Hotel Co., Ltd.

Job Description

1. Provide the best service with good manner to all guests, travel agents, Co-workers.
2. Knowledge of Reservation Clerk, senior & chief duties and supervise them as necessary.
3. Final check on complete arrival list.
4. Handing all correspondences.
5. Handing specific Inquiries & requests.
6. Final check contracts in the computer system.
7. Obey order of supervisor & perform additional assignments as directs by supervisor.

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

This position is responsible to assist and support the restaurant manager in managing and coordinating all operational activities of the restaurant outlet to achieve or exceed financial goals (revenue targets and profitability for the outlet). Ensure guests' and associates' satisfaction by maintaining high service standards established by the hotel.

Roles & Responsibilities:

• Review the logbook daily and prepare reports on special incidents and complaints.
• Assist to oversee the administration of weekly duty rosters.
• Ensure that restaurant operation equipment is in good condition at all times.
• Ensure that the outlet is fully equipped with the necessary supplies at all times.
• Maintain good communication with the kitchen operations team.
• Oversee the reservation system to maximize the outlet’s seating capacity.
• Coordinate with the Chef & F&B department heads on menus and promotions.
• Prepare action plans for promotions and follow-up to ensure the plans are followed.
• Prepare capital expenditures for the restaurant operation.
• Conduct market surveys and competitor analysis.
• Submit monthly forecasts.
• Submit training reports.
• Compile & Record accurate operating equipment inventories.
• Check details of purchase requisitions before approving them.
• Report deficiencies or breakage of operational equipment.
• Monitor slow-moving items and ensures that the Chef is aware of them.
• Monitor proper utilization of supplies.
• Ensure that staff levels are scheduled accordingly.
• Carry out a daily briefing before each operation.
• Ensure hygiene and cleanliness in the restaurant at all times.
• Appraise staff on their work performance annually.
• Delegate specific duties and responsibilities to subordinates.
• Encourage and constantly make an effort to keep staff morale high.
• Recognize and give incentives to deserving staff.
• Arrange staff overtime and compensation.
• Maintain and enhance staff grooming and personal hygiene.
• Give full and active support to the hotel’s environmental management efforts.

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, or equivalent.
• At least 3 Years (s) of working experience in the related field is required for this position.
• Willing to work on rotating shifts, weekends, and public holidays.

Additional Information:

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted applicants will be notified.

Manpower Staffing Services (S) Pte Ltd - Head Office

Job Description

Job Responsibilities:

• Supervising and training staff, scheduling shifts, and ensuring adequate coverage during peak hours.
• Addressing customer complaints and feedback, ensuring a positive dining experience, and maintaining service standards.
• Assisting with daily operations, including inventory management, food and beverage ordering, and quality control.
• Supporting budgeting, forecasting, and financial reporting, including tracking sales and managing costs.
• Ensuring that health and safety regulations are followed, maintaining cleanliness, and overseeing food safety practices.
• Assisting in promotional activities, managing social media, and enhancing customer engagement to drive sales.
• Working closely with the restaurant manager and other team members to develop and implement policies and procedures.
• Handling unexpected issues, whether related to staff, customers, or operations, and finding effective solutions.
• Supporting staff training programs to enhance skills and improve service quality.
• Keeping track of performance metrics and providing reports to upper management.

Job Requirements:

• Minimum a professional education certificate in F&B field
• At least 2 years of working experience in the similar role
• Independent, responsible
• Passionate about Hospitality field
• Service-oriented, problem solving
• Good leadership skills

Interested applicants please forward your updated resume to cayenne.liang@manpower.com.sg or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

Hotel Majapahit Surabaya

Job Description

The Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.

Responsibilities 

•  Lead, direct and manage daily front office operations
•  Manage and train front office staff
•  A customer-oriented mindset with a commitment to delivering outstanding service.
•  Handle guest complaints and resolve issues promptly
•  Coordinate with other departments to ensure smooth operations
•  Maintain accurate records and reports
•  Implement and maintain standard operating procedures
•  Monitor and manage front office budgets
•  Ensure compliance with all relevant regulations
•  Schedule the front office staff and supervise workload during shifts
•  Conduct regular staff meetings and training sessions
•  Monitor guest feedback and implement improvements
•  Ensure the front desk is clean and organized
•  Manage room reservations and cancellations
•  Assist with check-in and check-out processes
•  Handle cash and credit transactions accurately
•  Maintain a positive and professional demeanor at all times
•  Assist with marketing and promotional activities
•  Ensure security and safety protocols are followed
•  Perform other duties as assigned

Qualifications 

•  Bachelor's degree in Hospitality Management or related field.
• Minimum of 3 years of experience in a front office management role within a luxury hotel setting
• Excellent verbal and written communication skills
•  Strong leadership and management skills.
•  Excellent communication and interpersonal skills.
•  Ability to handle stressful situations with grace.
•  Strong organizational and multitasking abilities.
•  Attention to detail and problem-solving skills.
•  Ability to work flexible hours, including weekends and holidays.
•  Customer-focused with a commitment to excellence.
•  Knowledge of front office operations and procedures.
•  Ability to train and develop staff.
•  Ability to work independently and as part of a team.
•  Professional appearance and demeanor.

Placement : Surabaya - East Java

LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.

Job Description

Working Hours: 5 Days Per Week (Inclusive of weekends n PH)

Location: Tampines One

Salary: $4000 - $5000

Job Descriptions

• Manage and oversees smooth daily operations of the restaurant. Ensure compliance with Standard of Operations
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations. Helps implement strategies to continually improve revenue.
• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Achieve company objectives in sales, service, quality and appearance of the restaurant through training of employees whilst maintaining a positive and productive working environment
• Ensure safety, hygiene and cleanliness as required by NEA regulations and company policies. Maintain optimal level of sanitary procedures for all food handling, preparation and in compliance with the standards.
• Review/plan of work to achieve high labour productivity & maintaining efficient labour strength.
• Ensure customer’s needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure or feedback with tact and diplomacy.
• Respond to customer complaints in person at the time of the complaint. Provide positive and proactive interaction with clients.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction.
• To effectively manage a team of kitchen & operations staffs, arrange duty roster, day-to-day operation, to ensure the delivery of both qualitative and quantitative results.
• Handle restaurant administration duties such as POS system, daily and monthly reports, stock taking, ordering with suppliers, attendance, etc.

Requirement

• At least 3-5 years of experience in managing a restaurant, preferably familiar with hotpot restaurant operations
• Strong knowledge in wine and sake
• Excellent interpersonal and communication skills
• Able to thrive in a fast-paced environment and work efficiently under pressure
• Comfortable with handling non-halal food/drinks.

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

Job Description

Banquet Operations

• To assist in the supervision during Banquet functions set-up, service and cleaning after the functions.
• To ensure all employees (including part-time employees and F&B tenant) are trained according to the established standards and conduct on-the-job training when needed
• Providing excellent service to all guests during all banquet functions according to service standards and hotel's policies and procedures.
• To operate all banquet equipment including audio visual and sound equipment.
• To ensure that function rooms are fully set-up according to the event order.
• To ensure that all guests' complaints, no matter how small, are attended to promptly and seriously and to report any guest complaints/feedback to the Manager and recommend solutions after every function.
• To maintain a good knowledge of all outlets in the hotel and its happenings and promotions.
• To control operating and ordering cost expenses.
• To assist ensure safety and hygiene practices in line.
• To build and maintain customer relationship and internal team relationship.
• To work hand-in-hand with the Sales Team to achieve their monthly sales budget.
• To drive customer satisfaction indicator to meet targeted score set by company.
• To achieve a high level of service quality which meets the demands and expectations of all hotel guests and internal customers.
• To ensure proper handling of equipment (including cutlery and crockery) and breakage are kept to the minimum in the section.
• To ensure that the function/meeting rooms and banquet office is kept neat, clean and in functionally good conditions.
   

Hotel Operations

• Secondary role is to assist Concierge and Housekeeping Operations when required. 

Job Requirement

• Preferred to be from an established 5/4 star hotel of similar standards.
• Preferably from the Banquet department with exposure to the Food & Beverage outlets.
• Should have stayed with last hotel of employment for at least 1-1.5 years of service.
• Proven track record of performance in terms of revenue / success rate for promotions.
• Personal references from pervious Superiors / Establishments.
• 'O' Levels
• Diploma / Certificate in F&B Hospitality Management
• Able to work on shift and long hours
• Able to conduct basic on-the-job training
• Excellent inter-personal skills

Integrated Nautical Resort Sdn Bhd

Job Description

ALN Group of Companies

Job Description

Reports to the Restaurant Manager, Operations Management Trainee assists in the achievement of the overall Store Business Objectives specifically in the:

1. Implementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area;

2. Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers’ needs are attended to promptly;

3. Sales building initiatives by providing leadership support to Restaurant Manager through client business relations for assigned institutional accounts and customer engagement;

4. Assessment of opportunities in operations and cost management to ensure sales and growth targets are met, if not exceeded;

5. Workforce management of the assigned store, which includes manpower planning, hiring and orientation/certification of new members in the team, managing of schedule and shifts;

6. Implementation of other store administrative activities necessary to carry out the business such as but not limited to office organization, securing of government permits and Store Reports Preparation, and programs such as Store Safety.

JOB QUALIFICATIONS:

• Must have a Bachelor’s Degree preferably of Food or Business-Related course
• Must have excellent leadership skills and customer service skills
• Must be able to communicate well, oral and in writing, to all levels in the store operations.
• Must be able to perform well even under pressure or opposition
• Must be willing to work on shifting schedule and long hours.
• Must have a 2 years of experience as a manager of Mang Inasal.

Orchard Hotel Singapore

Job Description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: 

Assistant Manager (F&B Service)

Reporting to the Restaurant Manager, the incumbent shall be responsible to:-

• Assist the respective outlet managers in the efficient running of the daily operations of the outlet.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.
• Maximize revenue and minimize costs in accordance to the budget.
• Ensure maximum guest’s satisfaction pertaining to food and services. 
• Supervise and monitor the daily job performance of the team members.

Requirements:-

• The incumbent is expected to have a track record of at least 2 years of work experience in a similar capacity
• Service oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast pace environment.
• Able to perform rotating work shifts on weekends and public holidays

The Legends Fort Canning Park Pte Ltd

Job Description

Responsibilities

Reporting to the Director of Catering Sales, the incumbent will be responsible for driving and achieving business objectives and goals. You will be identifying, planning, and managing events strategies and activities to meet KPIs, maximize sales revenue, business development, handle events proposals and quotations, manage daily operations of events activities, etc.

· Manage events and functions to achieve the optimum personal and departmental revenue targets, maximizing the conversions and profitability for the hotel

· To promote and market function rooms and the outlets for corporate/social functions, meetings, exhibitions, product launches etc.

· Work closely with Banquet and other relevant departments to facilitate and ensure the overall success of the event

· To receive feedback from clients in order to channel down to respective sections so as to improve services or to rectify the negative areas for improvement

· Plan and conduct familiarization tours and site inspections for clients

· Produce monthly sales-related reports and sales forecasts for assigned area of responsibility

· Perform other duties as assigned by the Management

Requirements:

• Degree/Diploma in Hotel/Tourism Management or related qualifications
• Minimum 1-2 years relevant experience in similar capacity with a demonstrated track record. Experience in handling MICE accounts is a plus point
• Excellent grasp of English (spoken & written)
• Excellent communication and interpersonal skills
• A customer-focused individual with a solid sales track record and the proven ability to foster strong business relationships
• Strong leadership skills with the ability to work independently to meet sales targets
• COVID-19 fully vaccinated
• Singaporean Only.

OUE Restaurants Pte Ltd

Job Description

Damian D’Silva‘s all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore's heritage cuisine.

Job Description

· Lead and manage the team to execute operation requirements of the restaurant

· Be well equipped with knowledge of all products and services at the restaurant

· Monitor reservations and ensure special dietaries are taken note of and communicated with Chef and Operations Manager

· Manage inventory orders and maintenance costs

· Execute and maintain hygiene and safety of all areas, implementing procedures according to respective regulatory and company SOP requirements

· Build excellent relations with all guests, anticipating needs to provide flawless, professional service experiences

· Observe and be attentive to guest feedbacks, taking required measures to upkeep and improve products and services

· Work with the Chef, to establish and maintain effective employee relations with all team members

· Manage manpower and all employee matters, including but not limited to scheduling

· Coach and grow the team, by providing training and guidance

· Any other duties as assigned by the Management

Radisson Red Phuket Patong Beach

Job Description

About us

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise! The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, art’otel. Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel.

Competencies & skills requirements 

• Proven experience in a meeting & events
• Strong problem-solving capabilities with the ability to adapt to changing environments
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find solutions, offering advice and recommendations       
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Outstanding analytical and strategic  skills improving the business from a financial perspective
• Excellent ability to work collaboratively across functions and cultures in a global environment
• Skilled with Microsoft Office software
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

Tasks & responsibilities

• Ensure the smooth running of the meeting & events department, where all aspects of the client and guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where the meeting & events department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
• Prepares and is responsible for the departmental budget, ensuring that sales targets are realized, that costs and departmental inventory is controlled, that target productivity and performance levels are attained.
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
• Establish and deliver effective programmes that advances sales and profitability, which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Benefits

• 2 days off/ week
• Meal allowance

Work Location: Patong, Phuket

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Supervise the duties of supervisors and room attendants (RAs), and to ensure that they carry out an orderly housekeeping work and maintain the general cleanliness of the apartments and common areas in accordance with the standard work requirements.

• Monitor the works of supervisors to ensure they carry out thorough checks on the condition of fixtures and fittings and building components within apartments prior to check-in and after check-out, and initiate action on any defective or missing items for replacement.

• Attend to complaints and requests from tenants expeditiously, ensuring good customer service at all times.

• Monitor staff working schedules to ensure adequate manning, supplies, and equipment for staff to carry out their duties.

• Ensure show flats are set up and inspected by the Supervisor and touch-up by RAs daily and they are in tip-top condition.

• Ensure there are sufficient well-maintained stand-by apartments for emergency room move or temporary stay. Situations may include but not limited to air-conditioner breakdown, water leakage, power failure, etc.

• Identify apartments for CARE Program. To ensure that the apartments meet refurnished standard during handover. Deep cleaning by RAs to be carried out to ensure the apartment is refreshed and thoroughly cleaned. To give timely feedback to Front Office and Engineering if the works produced do not meet requirements.

• Ensure supervisors coordinate and plan the work schedules for Houseman in an effective and productive manner.

• Prepare and maintain inventory list of all assets within each assigned apartment, including all additions and disposals of such assets.

• Ensure that joint inspections are carried out with prospective tenants concerned during check-in and check-out to verify the status of items within apartments which are likely to give rise to disputes.

• Work closely with Supervisors to provide services to guests and respond efficiently and tactfully to complaints, requests, and enquiries.

• Update daily VIP, MOD, complimentary stay, and special requests to team and ensure that they are followed up.

• Liaise closely with Front Office on guests' departure to ensure cleaning allocation is maximized.

• Establish contacts with house guests/long staying guests and render assistance when necessary.

• Handle laundry discrepancies with laundry vendor and follow-up with the relevant departments in a timely manner.

• Requisite and keep stock of promotional materials for daily operations.

• Recommend solutions for operational problems in work schedules, personnel utilization, and other non-scheduled jobs.

• Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.

• Train employees in proper housekeeping procedures and appropriate performance of duties.

• Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.

• Perform other related duties which may be assigned to you by the Management from time to time. You may also be assigned to other projects at the discretion of the Management.

• Undertake duties assigned by his/her superiors diligently and professionally.

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load

Little Farms

Job Description

Collective Hospitality

Job Description

JOB SUMMARY
Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable for pricing, positioning and inventory of all hotels within area of purview. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Maintains productive relationships with stakeholders, including hotel General Managers, sales leaders, franchisees and owners.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Generates updates on transient segment each period and continually analyzes transient booking patterns.
• Assists with account diagnostics process and validates conclusions.
• Maintains accurate reservation system information.
• Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Observes, receives, and otherwise obtains information from all relevant sources.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Analyzes weekly and monthly information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share.
• Analyze information to assist in development of RevPAR Index forecasts.
• Generates yearly room revenue budget.
• Managing Revenue Management Strategy
• Provides critical input to property leaders for development of market sales strategy.
• Provides revenue management functional expertise and leadership to general managers and property leadership teams
• Implements and evaluates revenue tests.
• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Assists hotels with pricing and provides input on business evaluation recommendations.
• Provides recommendations to improve effectiveness of revenue management processes.
• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
• Building Successful Relationships
• Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
• Communicates market direction to revenue management, sales and hotel leaders.
• Develops constructive and cooperative working relationships with others, and maintains them over time.
• Develops and manages internal key stakeholder relationships.
• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
• Additional Responsibilities
• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Enters, transcribes, records, stores, or maintains information in written or electronic form.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.
• OR 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.

Collective Hospitality

Job Description

Responsibilities 
• Oversee the quality process to ensure customer satisfaction.
• Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times.
• To achieve and optimize business targets.
• Lead successful hotel operations and team cohesion for each department.
• Maintain Novotel brand standards and ensure outstanding guest experience.
• Identify and retain top talent.
• Ensure effective and productive owner relationship.
• Quality service management.
• Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency and in a way that demonstrates leadership values.
• Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.
Requirement
Essential Skills and Knowledge
• Relevant tertiary qualification in Hotel Management required
• Minimum of 2 years experiences as General Manager
• Dynamic & energetic personality
• Focused & targets driven operator
• In a first class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.
• Additional language ability preferred.
Competencies
• Excellent command of the English language.
• Ability to communicate to the team the business goals, as well as the resort specific goals, and to encourage and support initiatives, which may assist those goals.
• Strong leadership, organizational and administrative skills and good understanding of business and finance and Strong budgeting and forecasting skills.
• Relevant tertiary qualifications in Tourism / Hospitality Management or equivalent are an advantage.
• Understanding of large, multi-cultural organizations.

Collective Hospitality

Job Description

Responsibilities 
• Oversee the quality process to ensure customer satisfaction.
• Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times.
• To achieve and optimize business targets.
• Lead successful hotel operations and team cohesion for each department.
• Maintain Novotel brand standards and ensure outstanding guest experience.
• Identify and retain top talent.
• Ensure effective and productive owner relationship.
• Quality service management.
• Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency and in a way that demonstrates leadership values.
• Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.
Requirement
Essential Skills and Knowledge
• Relevant tertiary qualification in Hotel Management required
• Minimum of 2 years experiences as General Manager
• Dynamic & energetic personality
• Focused & targets driven operator
• In a first class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.
• Additional language ability preferred.
Competencies
• Excellent command of the English language.
• Ability to communicate to the team the business goals, as well as the resort specific goals, and to encourage and support initiatives, which may assist those goals.
• Strong leadership, organizational and administrative skills and good understanding of business and finance and Strong budgeting and forecasting skills.
• Relevant tertiary qualifications in Tourism / Hospitality Management or equivalent are an advantage.
• Understanding of large, multi-cultural organizations.

The St. Regis Singapore

Job Description

Gaia Group Management Limited

Job Description

Duties

• Assist in supervising the daily operation of the kitchen
• Support menu planning and design in quarterly basis
• Ensure a high quality of food is provided at all times
• Maintain and implement hygiene standards
• Controls production according to projected covers and food cost

Requirements

• Minimum 7 years of working experience in capacity of Head Chef in Thai restaurant
• Knowledge in Asian culinary techniques is an advantage
• Primary or Secondary School graduated is welcome
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Committed to serving food of the highest quality
• Communicates with fluency in Thai is a must

The personal data provided in your application will be used for recruitment purpose only and will be treated in accordance to the Personal Data (Privacy) Ordinance.

St. Regis Hong Kong

Job Description

Le Bajo Pererenan

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

AKIRA BUSINESS CONSULTING CO., LTD.

Job Description

Requirements 

• Must speak Basic to Good in english
• Strong knowledge of stock control and inventory management.
• Proving experience in bartending and leadership role.
• Ability to maintain a high level of customer service.

Responsibilities 

• Lead the bar team to ensure smooth operations.
• Manage bar stock and inventory.
• Train and mentor junior bartenders.
• Ability to make high quality cocktails.
• Ensure drinks are prepared and served to a high standard.

PARADIGMA INTERNATIONAL INC.

Job Description

Restaurants/Outlets LOCATED IN: BGC
Will be assigned to a Hotel Restaurant

Responsibilities

• Responsible for the management of all the restaurant’s daily operations
• Manage operations with passion and product knowledge
• Manage the restaurant to exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within targets
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest service principles, standards, and practices
• Conduct staff and daily shift meetings and ensure compliance of staff to tasks
• And other Admin roles related to managing a food and beverage outlet

Requirements

• Experience in food and beverage operations preferred
• Demonstrate quality consciousness, leadership, and business acumen
• Has Proven Experience leading staff
• Experience handling and resolving complaints
• Position and compensation dependent on prior experience and interview performance
• Restaurant and Hotel experience preferred
• Willing to work in a shifting schedule, and on weekends and holidays

Grand Hyatt Singapore

Job Description

Infinix Hospitality Management Pte. Ltd.

Job Description

Infinix Hospitality Management Pte. Ltd.

Job Description

LAVI TACO PTE. LTD.

Job Description

LAVI TACO PTE. LTD.

Job Description

W SINGAPORE SENTOSA COVE

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Paradox Clarke Quay Pte. Ltd.

Job Description

Orchard Hotel Singapore

Job Description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: 

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

• Greet and extend hospitality to all guests
• Handle guest check-in and check-out at the reception
• Ensure a smooth and efficient running of the Hotel’s operations
• Supervise the activities and manpower deployment of the front office team on the assigned shift
• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
• Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage 
• Manage and improve guest reviews score

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry
• Diploma in Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Good leadership with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.

COMO Lifestyle Pte Ltd

Job Description

Detailed Duties:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. 
• Manages employees in their daily responsibilities, providing clear, effective direction. 
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. 
• Performs all back office POS functions including employee profile and menu creation. 
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Ensures that all team members are educated on our products and services. 
• Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.

Requirements:

• Min 4 years experience in F&B industry with Degree in Hospitality, Culinary Management, or similar subject preferred.
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Knowledge of workplace safety procedures and local Health & Safety Standards.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. 
• Strong analytical and problem-solving skills.

COMO Lifestyle Pte Ltd

Job Description

Detailed Duties:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. 
• Manages employees in their daily responsibilities, providing clear, effective direction. 
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. 
• Performs all back office POS functions including employee profile and menu creation. 
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Ensures that all team members are educated on our products and services. 
• Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.

Requirements:

• Min 4 years experience in F&B industry with Degree in Hospitality, Culinary Management, or similar subject preferred.
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Knowledge of workplace safety procedures and local Health & Safety Standards.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. 
• Strong analytical and problem-solving skills.

The Malayan Council

Job Description

We are opening a new, vibrant Western café in the heart of Singapore, offering an all-day brunch experience that is set to impress. As we prepare for our grand opening, we seek a talented and creative Head Chef to join us from the ground up. Be part of an exciting journey to shape and establish a standout menu and exceptional dining experience.

Key Responsibilities:

•⁠  ⁠Preopening Preparation: Take the lead in setting up the kitchen, selecting equipment, and establishing workflows for efficient operations.

•⁠  ⁠Menu Creation: Develop an innovative, seasonal all-day brunch menu with Western-inspired dishes. Tailor the menu to our café’s brand identity and target market.

•⁠  ⁠Ingredient Sourcing: Collaborate with suppliers to source high-quality, fresh ingredients. Ensure cost-effective purchasing while maintaining premium standards.

•⁠  ⁠Kitchen Team Hiring & Training: Assist with hiring kitchen staff and training the team to deliver consistent, high-quality dishes and maintain kitchen standards.

•⁠  ⁠Quality Control: Ensure all dishes meet our quality and presentation standards, from the first meal served to the last.

•⁠  ⁠Health & Safety Compliance: Set up systems to comply with Singapore’s food safety and hygiene regulations. Ensure the kitchen meets all required certifications.

•⁠  ⁠Inventory & Cost Management: Implement processes for food inventory control, cost management, and waste reduction.

•⁠  ⁠Ongoing Operations: After the opening, manage day-to-day kitchen operations, lead the team, and introduce seasonal specials to keep the menu fresh.
 

Requirements:

•⁠  ⁠Experience as a Head Chef or Senior Sous Chef, ideally in a Western-style café or restaurant.

•⁠  ⁠Proven experience in preopening kitchen setup, menu development, and team training.

•⁠  ⁠Strong creativity and passion for creating delicious all-day brunch menus.

•⁠  ⁠Excellent leadership and organisational skills to manage kitchen staff and operations.

•⁠  ⁠Strong knowledge of inventory management, cost control, and supplier relationships.

•⁠  ⁠Familiarity with Singapore’s food safety and hygiene regulations.

•⁠  ⁠Ability to thrive in a fast-paced, high-pressure environment.

•⁠  ⁠Culinary Arts certification or related qualifications are an advantage.
 

Benefits:

•⁠  ⁠Competitive salary ($5k - $7k)

•⁠  ⁠Opportunity to build the menu and kitchen team from the ground up.

•⁠  ⁠Central location with easy access to public transport.

•⁠  ⁠Be a key player in launching a new, exciting café concept.

•⁠  ⁠Annual leave.

•⁠  ⁠Medical and dentist allowance.
 

Municipal Government of Claveria, Cagayan - Government

Job Description

Municipal Govt Department Head ( Municipal Agriculturist) in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Country Garden Pacificview Sdn Bhd

Job Description

Job Responsibilities:

• Oversee daily operations to ensure quality, customer satisfaction, and effective resolution of complaints or disputes.
• Supervise staffing and align department operations with service, operational, and financial goals to achieve or exceed targets.
• Lead by example, using strong communication and interpersonal skills to inspire teamwork, trust, and professionalism among employees.
• Provide exceptional customer service, addressing guest needs, handling complaints, and offering coaching and guidance to staff.
• Gather and respond to guest and staff feedback to drive continuous improvement, focusing on guest satisfaction in all meetings.
• Serve as Manager on Duty, handling guest issues and performing other tasks as assigned by the superior.

Job Requirements:

• Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
• Minimum one (1) year experience in front office in hospitality and/or hotel industry.
• Good communication skills in Mandarin, Bahasa Malaysia and English.
• Excellent leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

Marriott International 

Job Description

Job Number 24174885
Job Category Procurement, Purchasing, and Quality Assurance
Location W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand 
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
 

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience 

• Experience and/or knowledge of hotel business.

• Ability to understand quality management practices and teaches to others.

• Ability to understand data collection methods.

• Knowledge of budget preparation and the control of costs.

• Working knowledge of statistical measurement tools.

• Effective presentation skills.

• Detail orientation and analytical

Desirable Experience 

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred

• Previous training in guest relations.

• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.

• Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.

• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.

• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.

• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.

• Immerses in operations to better understand issues/defects faced on the ground.

• Drives several initiatives for business standard audits and guestvoice.

• Conducts monthly audit to verify compliance with company and brand standards.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Completes other reasonable duties as requested by leadership.

Executing Quality Training Programs

• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.

• Develops specific training designed to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

• Verifies that management practices at all levels are aligned with quality tools.

• Verifies the tools for continuous improvements are in place and being utilized.

• Uses data collection methods to identify, compile, display, track, and analyze defect trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.

• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Hotel Mandarine Regency

Job Description

FRONT OFFICE MANAGER

SummaryThe Front Office Manager will provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. To be fully conversant with the hotel operations as a whole. 

We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills.

The Role of the Front Office Manager

• Responsible for the management of front office personnel such as staff training and shift scheduling
• Ensure effective implementation of the IMS policy and procedures
• Ensure continuous training and awareness of the IMS system
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements
• Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres
• Clarify duties and responsibilities of Front Office personnel and ensure that work flow is in a logical and effective manner
• Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
• Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
• Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review
• Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Handle and response to guest complaints and comments relating to the department tactfully

Preferred Qualifications And Skills

• Degree or Diploma in Hospitality Management from leading hotel schools
• Minimum 5 years working experience in hospitality or tourism related industry, preferably in Front Office operations of deluxe international properties
• CPR/AED and First Aid certified
• Excellent communication skills
• Strong leadership skills and well versed in the entire Front Office operation
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Passionate, committed and meticulous

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

• https://www.mandarinoriental.com/careers
• https://www.linkedin.com/company/mandarin-oriental-hotel-group
• Watch us at: https://www.youtube.com/watch?v=A0coCZUyHzI

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Tambay Enterprises Inc.

Job Description

Key Responsibilities:
- Develop and implement sales strategies to meet and exceed revenue targets.
- Build and maintain strong relationships with clients, vendors, and partners.
- Identify new business opportunities through networking and industry events.
- Conduct sales presentations and negotiations with prospective clients.
- Collaborate with the event planning team to ensure client needs are met and events run smoothly.
- Manage event budgets, contracts, and invoicing processes.
- Monitor market trends and competitor activities to adjust sales strategies accordingly.
- Provide exceptional customer service and support throughout the event lifecycle.
- Prepare reports on sales performance and forecasts for management.

Qualifications:
- Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
- 3+ years of experience in event sales or a similar role.
- Strong negotiation and communication skills.
- Proven track record of achieving sales targets.
- Excellent organizational and multitasking abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Knowledge of event planning processes and industry standards.
- Ability to work flexible hours, including evenings and weekends as needed.

Dusit Thani Hotel

Job Description

Qualifications & experience

• Minimum of three years in related capacity.
• With positive work attitude; excellent people management skills; excellent time management and communication skills; ability to relate to all levels in the organization; ability to work under pressure; proficient in computer applications.
• Has strong experience in hotel operations.
• College degree in related discipline.

Tasks & responsibilities

• Functions as the leader of the hotel’s segmented sales effort (group, transient, association, corporate, etc.) and has responsibility for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals, guest and associate satisfaction.
• Achieves personal booking goals and makes recommendations on direct reports booking goals.
• Builds the top line revenue by focusing on group /catering sales and up-selling each business opportunity to maximize revenue.
• Achieves individual and team sales goals to enable business success.
• Ensures sales information provided to the operations is accurate, complete and timely thus enabling guest expectations to be met or even exceeded.
• Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share.
• Effectively manages business opportunities and maximize revenue – use personal discretion and knowledge to negotiate prices with end user

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

• Analyse market trends and competitive intelligence to enhance decision-making and align with marketing objectives.
• Collaborate with the VP, Revenue Management to identify efficient and accurate data collection methods in the distribution and revenue management sphere.
• Maintain effective inventory controls and pricing strategies to ensure market competitiveness within the competitive set.
• Provide critical analysis on the impact of short-term and long-term decisions on Occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
• Monitor and analyse Revenue by Room Type, ensuring appropriate sales through various channels.
• Conduct Channel Management Analysis and evaluate revenue potential on a monthly and quarterly basis.
• Identify areas for performance improvement on online distribution channels, including Rate Plans, Room Type Description, ADV Offers, POS, and Geo Source.
• Identify opportunities for revenue generation and cost savings through operational efficiencies.

Accor Asia Corporate Offices

Job Description