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Front Office Assistant

1-Oct
HOTEL SCOTT SDN. BHD. | 26090Malaysia - Kuala Lumpur

HOTEL SCOTT SDN. BHD.

Scott Hotel KL Sentral is a 3 Star rated business hotel located just 5 minutes away from KL Sentral Station.
General Information
Phone Number: 03-2273 1222
Additional Company Information
Industry
Hotel/ Hospitality
Specific Location
KL Sentral


Job Description

Job Description

  • Handling basic inquiries and sorting mail.
  • Copying, scanning, and filing documents.
  • Monitoring office supplies and ordering replacements.
  • Keeping the reception area tidy and observing professional etiquette.
  • Performing other administrative tasks, if required.

Job Qualifications

  • Proficiency in appointments scheduling and call forwarding systems, such as Resource Guru and AVOXI.
  • Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
  • Working knowledge of printers, copiers, scanners, and fax machines.
  • Excellent interpersonal and communication skills.
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  Apply Now  

Duty Manager (Front Office)

1-Oct
Le Meridien Kuala Lumpur | 26094Malaysia - Kuala Lumpur

Le Meridien Kuala Lumpur

LE MÉRIDIEN KUALA LUMPUR is located within the Kuala Lumpur Sentral precinct, a major transport interchange situated adjacent to the city centre.  Hotel guests will enjoy direct access to the new 75-km state-of-the-art express rail service between the new KL International Airport and KL City Air Terminal at Sentral Station.  The journey time from the city to the airport will be 28 minutes.  The precinct also boasts a central railway station covering 1 square kilometer with integrated light rail, suburban and interstate trains, and a major shopping complex.  One can also take a leisurely walk to the Lake Gardens that is located opposite the hotel, for more information please visit www.lemeridienkualalumpur.com
About Marriott International
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you’ll find us in your neighborhood and in more than 131 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™.
 
Discover a career at Le Méridien
Come join our multi dimensional work environment. Explore opportunities around the globe, and submit your CV online. You may also create job alerts to notify you of openings that fit your unique interests.


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

DUTIES AND RESPONSIBILITIES

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

REQUIREMENT

  • Preferably with diploma or degree in related field.
  • Minimum of 2 years’ experience in similar capacity.
  • Good command of spoken English and Bahasa Malaysia an advantage
  • Warm, friendly and pleasant with good interpersonal and communication skills.
  • Must be Self-motivated and strive for excellence.
  • Innovative, creative, proactive, forward thinking, details oriented, passionate, enthusiastic, competitive spirit and team player.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered.

  Apply Now  

FRONT OFFICE ASSISTANT

1-Oct
HOTEL GRAND CONTINENTAL KUALA TERENGGANU | 26096Malaysia - Kuala Terengganu

HOTEL GRAND CONTINENTAL KUALA TERENGGANU

Grand Hotels International has a range of quality hotels in prime locations throughout Malaysia, Singapore, Australia, New Zealand, and China.
In Malaysia particularly, all our properties are located in the city centres, where the business districts are located for your convenience. From downtown Kuala Lumpur City to Langkawi’s Kuah Town, and from Alor Setar City, Kedah to Kuala Terengganu and Kuantan on the East Coast of the Peninsular, and right up to the tip of North West Borneo Island in the state of Sarawak’s Kuching City, our warmth and friendliness await you.
Our hotels have been designed to meet the needs of business travelers, leisure groups, family trips, MICE organizations and international tourists. The city central location is a delight to our guest, be it on business trips or on a shopping holiday or even for just simply enjoying the sights of historic places of interest, it’s all there to start off with your schedules and appointments.
Each property features comfortable room settings with pleasant interior decor. Choose from the affordable Deluxe Rooms, which are equipped with the basic room amenities or enjoy the exclusiveness of our Premium Rooms which comes with free Wi-Fi Internet service and a well equipped bathroom featuring rainfall showerheads.
Our Food & Beverage outlets proudly present you with tantalizing and aromatic signature dishes of the state. All uniquely prepared at the respective properties and it will be a delight for food lovers to savor these cuisines.
Each property also features spacious Meeting Rooms for seminars and MICE events, including a Ballroom for either Corporate Dinner gatherings, Customized Gala Dinners, or Lavish Wedding Dinners. It would be your ideal choice to choose one of our many conference facilities and Ballrooms, as we encapsulate the perfect atmosphere and friendly services from our team to your organization.
Thank you for your viewing our official website and we wish you “SELAMAT DATANG” to Hotel Grand Continental. Be rest assured of our friendliness, services, and comfort.


Job Description

Description

to confirm appointments, direct incoming calls, and welcome visitors. Resquired to handle basic inquiries and sort mail

Company

Ensure that process are sustainable, balancing service, quality, responsiveness and comfort while creating awareness and reducing wastage

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Front Office Assistant

1-Oct
MAJESTIC HOTELS & RESORTS | 26104Malaysia - Melaka

MAJESTIC HOTELS & RESORTS

Philea Mines Beach Resort.
The Only Beach in The City!
Nestled amidst the concrete jungle of Kuala Lumpur, is an unexpected haven offering a full experience of sophisticated style, comfort, privacy and tranquility. Well known as the “beach in the city” and living up to its name, Philea Mines Beach Resort caters to varieties of services such as health retreats, weekend getaways, garden weddings, beach barbeques and other team building corporate events.
Contact Us at:
Philea Mines Beach Resort Sdn Bhd
Jalan Dulang, Mines Resort City
43300 Seri Kembangan, Selangor, Malaysia.
Tel        : 603 8943 6688
Fax       : 603 8943 5555


Job Description

Description

-Greeting visitors and accepting deliveries.
-Handling incoming calls and operating a switchboard.
-Handle Check-in or Check-out guest

Company

TRULY UNIQUE EXPERIENCE

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Operation Assistant/ Executive - Rooms Division

1-Oct
Genting Berhad | 26085Malaysia - Pahang

Genting Berhad

Genting Berhad is the holding company of the Genting Group, one of Asia’s leading and best-managed multinationals. The Genting Group is led by Tan Sri Lim Kok Thay, a visionary entrepreneur who has established Resorts World branded properties in Malaysia, Singapore, the Philippines, the United States, the Bahamas, the United Kingdom and soon in South Korea, as well as spearheading global investments in oil palm plantations, power generation, oil and gas, property development, cruise, biotechnology and other industries.
The Genting Group and its affiliates comprise five public companies listed on the stock exchanges of Malaysia, Singapore and Hong Kong - namely Genting Berhad, Genting Malaysia Berhad, Genting Plantations Berhad, Genting Singapore PLC and Genting Hong Kong Limited. The five listed companies have a combined market capitalisation of about RM110 billion (USD31 billion).
Genting has more than 50 years of experience in the travel and leisure industry and collectively employs approximately 60,000 people while offering an unparalleled resort experience to over 50 million visitors annually worldwide. 


Job Description

Description

Attend to guest’s enquiries and requests with highest level of customer service at all times
Responsible on daily operations including serving, taking orders and cleaning away used crockery, cutlery and glasses.
Prepare, setup and consistently maintain dining, buffet area and supplies in a guest ready atmosphere.
Understanding all food and beverage items on the menu and be able to explain particular products to customers and offer personalised recommendations.
Responsible for payment collection and cashiering duties
Responsible in food and beverage preparation & any other duties around preparation, set up and service of the complimentary breakfast.
Able to work with point-of-sale software & inventory software
Assist with opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
Work as a team member in aspects such as: cleaning, side work, food preparation and storage.
Solve guest issues with professionalism and always maintain hospitable attitude.
Responsible for achieving and exceeding the guest satisfaction score.
Performs additional duties as requested by supervisor or hotel manager.

Company

Surrounded by lush green rainforest, Genting View Resort (GVR) is strategically placed on the midland hills of Genting Highlands. Located up above at a 900m altitude high on the West Malaysia’s Main Range, the resort offers a lovely cool mountain breeze with fresh air in abundance featuring a tranquil environment for a serene stay.

MLDC Berhad was established in 1964.

A long-standing key player in the real estate and hospitality industry, here at MLDC we embrace and implement leading-edge innovation together with the integral value of sustainable living in our works. Having in possession a total landbank of 88 acres, spanning across exemplary districts in Putra Heights, Damansara, Cyberjaya and Genting.

Guided by an experienced and visionary team with a unified experience of 30 years in the construction and property development industry, MLDC is dedicated to elevating a reliable brand value continuously that prevails among industry players as well as the community.

Apart from creating a corporate environment that flourishes teamwork and personal development, we embrace high competency and continual learning culture. We aim to grow together with our dynamic team for better improvement in self, products and services.

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Front Office Assistant

1-Oct
SSL TRADERS HOTEL SDN. BHD. | 26086Malaysia - Perak

SSL TRADERS HOTEL SDN. BHD.

SSL Traders Hotel is an impressive contemporary styled boutique hotel in Taiping, Perak. It is located at Jalan Kamunting Lama, at the intersection of Taiping’s heritage town and Kamunting’s industrial zone.

This magnificient boutique hotel offers 111 unique and tastefully decorated modern rooms that will fulfill the desires of most travelers.

Besides the convenience of being only 10 minutes away from major commercial and industrial zones, the hotel is just 5 minutes away from the best tourist attractions in the Larut Matang district of Perak. Surrounded by priceless and bountiful offerings of eco tourism, ‘must-see’ places to visit are the renowned ‘Taiping Lake’, Maxwell Hill, British war memorial cemetery and the Perak museum.

Hotel Services & Facilities :

• Ballroom

• Coffee House

• Function Rooms

• Fitness Centre

Traders All-Day Dining is not to be missed! Our fabulous HALAL restaurant is open daily from 7 am to 11 pm, serving mouth-watering local and western cuisine. Enjoy the plush surroundings and great ambience. If you fancy something different, chill out with our enticing menu at our relaxing Alfresco Bistro or feast on the fantasic spread of oriental delights at our Traders Chinese Restaurant. Free Wi-Fi service is also available at all outlets.

Our tasteful meeting rooms and bespoke event areas meet the demands of today’s discerning event organizers who seek unique locations. Corporate meetings, social functions and exclusive cocktail packages can be made to order.

Achieve your health and fitness goals at SSL Fitness Centre! 


Job Description

Description

Duties and Responsibilities:
1. Assign work, night auditing clerk, telephone operators, and reservationists, as assigned.
2. Coordinate all advance reservations for rooms made by telephone or through correspondence.
3. Maintain reservation waiting list and assign rooms as available.
4. Maintain files and records on reservations and pre-registration correspondence.
5. Work closely with conference office and/or sales personnel to coordinate bookings for group and transient rooms.
6. Responsible for front office keys and the safekeeping and security of valuables deposited by guests.
7. Perform desk duties of room clerk as required.
8. Originate group billings, correct discrepancies, and coordinate accounting with assigned business service center.
9. Responsible for hotel telephone system operations, including software updates, revenues, and interfacing with the telecommunications office to insure proper billing and customer service.
10. Backfill for night auditors as required and serve as relief manager in the absence of the Front Office Manager.
11. Perform related duties as assigned.
Minimum Acceptable Qualifications:
1. hotel front desk experience or degree in related field and one year of experience.
2. Customer service skills including the ability to establish and maintain effective working relationships with the general public,
3. Willingness to work weekends, holidays, day/evening/night shifts, as required.

Company

SSL TRADERS HOTEL IS AN IMPRESSIVE CONTEMPORARY - STYLED HOTEL IN TAIPING, PERAK. IT IS LOCATED AT JALAN KAMUNTING LAMA AT THE INTERSECTION OF TAIPING'S HERITAGE TOWN AND KAMUNTING'S INDUSTRIAL ZONE.

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Duty Manager (Guest Relations Manager)

24-Sep
Four Seasons Hotel Singapore | 26061Singapore - Central

Four Seasons Hotel Singapore

Dedicated to continuous innovation and the highest standards of hospitality, Four Seasons invented luxury for the modern traveller. From elegant surroundings of the finest quality, to caring, highly personalised 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. Beyond the comfort of the bed, the beauty of the flowers, or the serenity of the spa, it is the people of Four Seasons who make each experience so exceptional.
The deeply instilled Four Seasons culture is personified in its employees of people who share a single focus and are dedicated, highly skilled and inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 88 hotels in 35 countries, and more than 20 properties under development, Four Seasons will continue to lead luxury hospitality with innovative enhancements, making business travel easier and leisure travel more rewarding.


Job Description

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Duty Manager/Guest Relations Manager

The Guest Relations Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival/departure experience within the hotel. As the first and last impression of the Hotel, this high profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The Guest Relations Manager oversees day-to-day operations and supports the Reception Manager. The Guest Relations Manager is also a liaison between other rooms departments and hotel operations. This position is on a rotating shift basis, including overnight shifts and On-job training will be provided.

We are looking for individuals who has fully knowledgeable in all aspects of Food & Beverage and Rooms Operations, as well as the hotel’s fire, safety and emergency procedures. The Duty Manager/Guest Relations Manager will act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons and employees.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

  Apply Now  

Duty Manager (MSS)

24-Sep
M Social Pte Ltd | 26064Singapore - Central

M Social Pte Ltd

M Social Singapore is the latest addition to Millennium Hotels and Resorts' signature Leng's Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options.
Located along the historic and picturesque Singapore River, M Social Singapore is the latest addition to Millennium Hotels and Resorts’ signature Leng’s Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options including Central Mall and UE Square Mall. Stay and discover our distinctive Millennium hospitality in Singapore.


Job Description

Duty Manager

  • To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;
  • Ensures Front Office staffing deployment appropriate for business volume;
  • Ensure all team members are accurately trained and have the job-related tools and equipment required.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs
  • Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
  • Conduct and ensures the neat of appearance of all guest services team as well as correct attitude and behavior, discuss problems that encounter on this point with Operations Manager / Front Office Manager

Requirement:

  • Ability to multi-task
  • Willing to work in 3 rotating shift, including weekends and public holidays
  • Team player 
  • Knowledge in Opera system, handling cashiering and able to work in fast phase environment.
  • Good leadership skill, decision managing, conflict resolution, public relations and communication.

If you have the appropriate qualifications and proven experience to deliver successfully on the above responsibilities, we invite you to send in your application. We thank you for your interest and regret we are only able to notify shortlisted candidates.

  Apply Now  

F&B Front Of House Trainee (Up $3200/ AWS/ No Exp Req/ Islandwide)CSK

24-Sep
MCI Career Services Pte Ltd | 26054Singapore - Singapore

MCI Career Services Pte Ltd

With over 100 professional employees, our consultants have been managing over 2,500 monthly advertisement and successfully matched 5,000 over job placement yearly. We are here to connect, source and deliver to meet your needs.
We have 4 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also to make companies interesting!


Job Description

Leading F&B Group in Singapore!!! 

No Exp Required!!!

Walk-in Interview at Petaling Jaya on 15 Aug 2022

Summary:

  • Salary $2850 - $3200
  • 6 days work week
  • 8 hours a day within retail operation hours
  • AWS & Performance incentive
  • Islandwide location available 

Job Scope:

  • All the front of house service aspects with a gradual introduction to management tasks and roles
  • Provide suggestive selling accordingly to customers’ interests
  • Cashiering duties, including opening and closing
  • Assist Supervisors and Managers in ensuring smooth daily operation of the store
  • Train and guide new colleagues on Company’s SOP
  • All other ad-hoc duties given by Supervisors

Additional Information:

  • Min Degree qualification, in any field
  • No Experience Required, Training provided

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

For more information, you may contact +65 9039 0397

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform you that only shortlisted candidates would be notified.

Chong Shun Kee (June)

MCI Career Services Pte Ltd

Reg No.: R1984521

EA License No: 06C2859

  Apply Now  

Duty Manager (Hotel)

24-Sep
GP Hotel Management Pte. Ltd. | 26065Singapore - Singapore

GP Hotel Management Pte. Ltd.

GPHL is the owner of one of the largest Singapore-owned hotel chains and has been providing quality, affordable accommodation in strategic city and city-fringe locations, building a strong reputation with local and regional travellers.
In 2019, GPHL rebranded 13 of its hotels to the ibis budget brand after inking a franchise partnership with Accor. GPHL currently operates 23 hotels in Singapore; 13 ibis budget hotels, 2 Parc Sovereign hotels and 8 Fragrance hotels. The 2 Parc Sovereign hotels will be rebranded to Mercure and ibis Styles in future.


Job Description

Our Duty Managers are leaders on the ground that manage the daily operations of the front office and housekeeping team in the hotel(s).

Responsibilities

  • Lead and manage front office operations to ensure adherence to organisational standards and procedures
  • Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
  • Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
  • Monitor room inventory closely and ensure effective utilisation of rooms
  • Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained 
  • Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
  • Identify and resolve deviations and irregularities in operations
  • Plan manpower allocation and ensure smooth operations
  • Provide coaching and guidance to improve staff work performance
  • Review systems and processes for workflow and productivity improvement

Requirements

  • Minimum 2 years of managerial experience in the hotel industry
  • Passionate in delivering exceptional level of guest service
  • Strong communication and problem-solving skills
  • Works well under pressure in a fast-paced environment
  • People-centric, outgoing, independent, and resilient
  • Able to work shifts, including on weekends and public holidays

  Apply Now  

Front Office Supervisor

23-Sep
Plenitude Suites | 26049Malaysia - Kuala Lumpur

Plenitude Suites

Oakwood Hotel & Residence Kuala Lumpur opened in October 2016 marks the brand’s entry into the Malaysian market. Oakwood Hotel & Residence Kuala Lumpur will boast of 251 units, offering residents a calm oasis in the heart of the business district with a swimming pool, a children’s wading pool, gym and restaurant. The Oakwood Residence brand combines the spacious comfort of a private home with the services of hotel-like meeting rooms and a grand ballroom ideal for large group events. Every member of our team takes ownership of client and guests concerns—no matter how small—and responds quickly and thoroughly to ensure that each resolution meets or exceeds their expectations.


Job Description

Description

SUMMARY:
• To be responsible for the management and overall performance of the Guest Service section and ensure maximum guest satisfaction.
• To supervise the Guest Service Representatives in their daily duties and responsibilities:
• To assist all residents and guests, and ensure the delivery of prompt and efficient service at all times.
• To address any resident concerns or complaints, and take immediate action that would result in the favorable resolution of these concerns or complaints.

DUTIES AND RESPONSIBILITIES:
1. Conducts daily audits of Guest Service representatives’ appearance, grooming and hygiene and takes daily briefing.
2. Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
3. Evaluates per shift checklist, and ensures all tasks are completed.
4. Checks Communication Logbook daily.
5. Supervises and assists Guest Service Representatives in planning, documentation, and actual implementation of Residents Activities’ Program, along with all of their tasks at the Guest Service desk.
6. Coordinates with Training Department in providing consistent training opportunities for all Guest Service representatives, encouraging their personal and career development.
7. Manages Guest Service representatives’ professional development by maintaining the Certified On-The-Job Training System.
8. Provides a monthly working roster for all Guest Service representatives, and schedules meal breaks, leaves & training.
9. Conducts periodic high balance check in coordination with accounting department.

DUTIES AND RESPONSIBILITIES (cont.):
10. Checks next day’s arrivals list daily, ensuring the correctness of all bookings, room assignments and any related resident requests.
11. Reviews traces for all VIP reservations and resolves these accordingly.
12. Maintains accuracy of data on the Apartment Management computer system.
13. Meets upon arrival or bid farewell VIP residents in the absence of top management.
14. From time to time, escorts residents to the apartment upon arrival.
15. Conducts spot checking of all luggage/parcel storage areas.
16. Addresses and resolves resident complaints or concerns.
17. Spot-checks daily Tenant Folder, for completeness.
18. In cooperation with Housekeeping, conducts daily apartment check to ensure compliance to established standards for set-up and cleanliness.
19. Coordinates with Security Department in conducting investigations as needed.
20. Coordinates with transportation to ensure smooth operations and exceptional service to all residents.
21. Conducts daily checking of all Resident Request Forms to ensure resolution of requests and assist in any difficulty encountered.
22. Performs other duties that may be assigned by Assistant Front Office Manager from time to time.

QUALIFICATION:
1. Bachelor Degree/Diploma in Hotel Management from a good Institute.

EXPERIENCE:
1. Minimum of two - three years of work experience, and one year in similar profile in Front Office department in a 4 / 5 stars hotel/apartment establishment.

Company

Trading as Oakwood Hotel & Residence Kuala Lumpur at Jalan Ampang. Accommodate guest by providing 4 star hotel services standard and facilities.

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Front Office Assistant

23-Sep
HOTEL GRAND CONTINENTAL KUALA LUMPUR | 26050Malaysia - Kuala Lumpur

HOTEL GRAND CONTINENTAL KUALA LUMPUR

Hotel Grand Central Limited owns and operates hotels and properties throughout Singapore, Malaysia, Australia and New Zealand. Incorporated on 13 June 1968, the company listed on the Singapore Stock Exchange in 1978. The founding hotel (Hotel Grand Central) was built by the late Tan Chee Hoe, and his son Tan Eng Teong, who now holds the position of Chairman of the Board. While the full board of directors participates in the overall planning and strategic direction of the company, it is the Chairman and the Managing Director, Tan Teck Lin, who are principally involved in the day-today running of the Australasian interests. The Group, through its wholly owned subsidiary, Grand Central Enterprises (Penang) Sdn Bhd and its associated companies, Grand Central Enterprises Berhad (listed on the Kuala Lumpur Stock Exchange) and Grand Central Enterprises (Johor) Sdn Bhd owns, operates, manages or has equity interests in, 11 hotels throughout Malaysia

Hotel Grand Central Limited expanded its hotel and commercial property interest into Australia and New Zealand in the early 1990¡¯s, with commercial property being purchased in Sydney, Australia; and Wellington, New Zealand. Further expansion occurred with the purchase of several hotel properties in Australia and New Zealand in 1995. Grand Central Management Limited was established to manage the various hotel and commercial property interests.
Throughout Australasia the organisation operates under the Group brand of Grand Hotels International. This umbrella brand enabled an amalgamation of the respective sales and marketing services, and management practices, thereby improving the economies of scale, and providing further opportunities to develop hotel and property management.
In South East Asia, Hotel Grand Central and Hotel Grand Continental subsidiary brands are used, while in Australia and New Zealand, Hotel Grand Chancellor is recognised as the hotel brand.
The Group has a vested interest in maintaining a long term investment strategy in Australia and New Zealand, and to further develop its expertise in these burgeoning tourism markets.


Job Description

Description

Duties and Responsibilities:
• Manages the guest experience by ensuring the followings are provided: -
• Thoughtful and attentive service with relaxed efficiency
• Complete responsiveness to the desire of the hotel guests
• Quality service of the hospitality is optimised in accordance to the QSS
• To maintain a good working relationship with your own colleagues and all other departments.
• To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
• Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready
• Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request.
• Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up with the assistance of Telephone Operator.
• Inform Front Office Supervisor or Duty Manager to welcome VIP guests and membership Card guest’s
• To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments.
• To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.
• To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary.
• Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager.
• To handle all check-outs promptly for FIT, Membership Card guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.
• Ensure that all checked-out guest rooms keys are collected /returned accordingly.
• Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests.
• Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques.
• Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature.
• Ensure all city ledgers’, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift.
• Ensure the printing and distribution of the night reports are done correctly and accurately.
. Working on 3 Shifts

Company

Grand Continental Kuala Lumpur Hotel is located right in the heart of Kuala Lumpur and offers 309 rooms. The hotel is close to the Putra World Trade Centre and Maju Junction Shopping Mall. A few yards away are the LRT and monorail stations, and in close distance is the Bintang Walk and Chinatown. On-site facilities and services include free car parking, a Chinese restaurant, tour desk/travel counter, mini gym and sauna, snooker center, secretarial services, conference rooms, and plenty more. Everything Grand Continental Kuala Lumpur Hotel does is centered around the guests' experience, ensuring comfort and relaxation.

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Front office Executive (Senior)

22-Sep
Gangsa Gemilang | 26026Malaysia - Kuantan

Gangsa Gemilang

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description

Description

1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhhe respectivered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominationTo ens and the depository at the end of a respective shift.
2. To be able to up sell room accommodation during high occupancy to maximize revenue.
3. To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.
4. To greet all guests in a service oriented manner.
5. To be familiar with the Hotel Management System and coordinate with the IT Manager with periodical system maintenance.
6. To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.
7. To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
8. To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the Log Book.
9. To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.
10. To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.
11. To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.
12. To facilitate smooth check-in / out procedures.
13. To implement effective key control procedures.
14. To be able to propose and initiate better procedures of performing operation tasks.
15. To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationery. To initiate replenishment as and when deem necessary.
16. Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.
17. To coordinate with Housekeeping Department to solve room discrepancies.
18. Able to handle guest complaints and report to Superior the nature of complaints and action taken.
19. Ensure hotel guests are registered in accordance with Front Office policies and procedures.
20. To submit the attendance report and overtime to Human Resource Department.
21. To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.
22. To undertake any other related duties that may be assigned from time to time.
23. To perform other duties assigned by the Management from time to time.

Company

Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers’ needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities.
Our hotel official website is ***************

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Front Office Assistant/ Senior Assistant

22-Sep
Fenix Inn | 26034Malaysia - Melaka

Fenix Inn

Fenix Inn Melaka was established in 2006 and this budget hotel in Melaka has since grown from a 36-room hotel to a recognized 82-room landmark for accommodation in Malacca. As we strive for excellence, we pride ourselves for cleanliness and convenience is our aim to make our guests feel at home.
Fenix Inn is conveniently located at the heart of Melaka Town; it is also a stone throw away from the UNESCO World Heritage Sites, popular shopping, dining, and entertainment spots. While a well-established healthcare facility, Mahkota Medical Centre is also just around the corner.


Job Description

Description

Responsibilities:
• Provide full support and co-operation to the Executive Director/ Front Office Supervisor in achieving the vision and mission statement, objectives and quality standard of the Hotel.
• Responsible for the overall operations of the Front Desk by ensuring provision of registration, cashiering and information function at the Front Desk.
• Greet all Hotel guests and patrons of the Hotel with utmost respect and courtesy as well as manage and receive all guests’ requests and telephone calls.
• Handle any guest or work related problems. To ensure that any complaints or requests from guests have been recorded, referred to Executive Director/ Front Office Supervisor and to take immediate corrective action.
• Perform other duties, which are assigned by the superior from time to time.

Requirements:
• Candidate must possess at least a SPM/STPM/"A" Level/Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any discipline.
• At least 1 year of working experience in the related field.
• Required languages: English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage.
• Pleasant personality with good organizational skills.
• Able to work under pressure, self starter, result oriented and also a team player.
• Full time positions available.
• Able to work on shifts, weekends and public holidays.
• A senior position may be offered based on the candidate's experience.

Company

We are one of the most vibrant, dynamic and happening budget hotels in Melaka. Led by a group of young & innovative team, FENIX INN strives for positive changes in their business environment and embraced new challenges for continuous improvement.

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Front Office (GSA)

22-Sep
KL METRO HOTEL MANAGEMENT | 26033Malaysia - Port Dickson

KL METRO HOTEL MANAGEMENT

A Developer With an Iconic Reputation
Commitment to attain higher levels of quality performance has been the watchword of KL Metro Group in its march towards the realization of its corporate goals and objectives.
At the heart of the Group is its team of capable staff led by a sound and experienced management team. Their dedication and commitment have been a major contributing factor to the long-standing success of the Group. It is proven that in times of economic uncertainties brought forth by the global financial meltdown in 2008 and 2009, the Group has successfully risen in tandem with the wave of economic challenges by excelling in every facet of its strategic planning and business operations. In this context, it managed to deliver and complete its development projects ahead of schedule without compromising on the quality and standard.
Kuala Lumpur Metro Group has distinguished itself as a trusted and reputable developer with its high end and quality resort homes. It ensures all its projects are well-built, managed and operated so as to deliver total satisfaction to its discerning customers, providing added value and returns to their investments.
While the Group continues to pursue excellence, implement growth strategies and consummate a global outlook, it is committed to ensuring highest standard of integrity and professionalism in dealing with employees, customers, suppliers, shareholders and the communities it serves.
The Group's hallmark :
• Professional • Dedicated • Experienced • Trustworthy • Innovative


Job Description

Description

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

Company

Success is a journey, not a destination. Incorporated since 1995, Lexis Hotel Group has gone through the challenging times of economic slow-down as well as the good times of rapid economic growth and strong market performance, we can be justifiably proud of how far we have come. The experience gained over 20 years of hard work and stride is absolutely priceless and serves as a guiding light to the future of our Group.

Emerging as a world-class organization with significant growth in our principal areas of hotels and resorts management in Malaysia, we are committed to improve and add value to our business – company performance, service quality and customer satisfaction.

Moving steadfastly ahead, Lexis Hotel Group endeavors to press on with our bold plans for future development, including geographical expansion into different states as well as beyond borders and onto other continents. While we continue pursuing excellence, implementing growth strategies, and consummating a global outlook, we also envision exploring new and exciting business ventures towards greater planes of development and success.

Committed to maintain and expand our tradition of ‘excellence through quality’, our repertoire of properties across Malaysia ensures an outstanding level of service and facilities for all clients and owners, as we seek partnership with award-winning developers and architects in the management of new hotels and resorts. Our reputation has enabled our stakeholders to entrust us

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FRONT OFFICE ASSISTANT

22-Sep
WANGSA MELATIJAYA | 26025Malaysia - Puchong

WANGSA MELATIJAYA

With more than 24 hotels in Klang Valley and other strategic locations in Malaysia, Sun Inns Hotel, a brand belonging to the prestigious Sun Inns Group is one of largest, properly licensed and professionally run star rated hotel and property group. In line with the group rapid expansion in Malaysia and Overseas, we urgently seek and invite initiative and dynamic candidates to fill the following positions as soon as possible.
Hotel Sun Inns International truly believes evey successful company is built around quality people. The personal and professional growth opportunities afforded to our employees are real goals that we all work towards. Wherever and whenever you start your career with us, we will provide great opportunity and experience which will help you to progress.

With more rooms in an ever growing portfolio of hotels across the nation, we can offer you more opportunity, more variety and more support for your carrer development. If you would like to take up the challenges, this position is an opportunity for YOU!


Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Company

Sun Inns Hotel, with more than 15 hotels in Klang valley and other strategic locations in Malaysia, is a brand belonging to the Sun Inns Group. Sun Inns Hotel is one of the largest, properly licensed and professionally run hotel group in Malaysia.

The growth strategy of Sun Inns Group is to open more hotels in key cities in Malaysia through successful partnership with like-minded associates. Above all, our motto is to assure our guests a satisfying level of comfort backed by personalized services-traits synonymous to the Sun Inns brand.

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Duty Manager (NZ)

22-Sep
| 26039Singapore - New Zealand

As one of New Zealand's largest hotel group, we are proud to offer real NZ experience in all our hotels. Located in most touristy areas in NZ, we offer unbelievable facilities, hospitality and services.


Job Description

Job Responsibilities:

  1. Manage the Front Office team on shift. 
  2. Lead and guide team members in accordance to Standard Operation Procedures (SOP) established by the Hotel
  3. Ensure smooth running of the hotel's daily operations
  4. Coordinate with other departments to meet all guests requests 
  5. Handle and attend to all guest feedbacks
  6. Conduct regular inspection of the hotel's premises/facilities
  7. Close monitoring of room inventory to ensure maximum room utilization rate

Job Requirements:

  1. Diploma with minimum 3 years in similar capacity
  2. Excellent verbal and written communication skills
  3. A team player and must work independently
  4. Must be able to perform shift duties (including Sat, Sun and PH)
  5. Extensive walking required
  6. Knowledge of Front Office Operating System (HMS) would be an added advantage
  7. Must be willing to relocate to Queenstown, NZ

  Apply Now  

FRONT DESK

21-Sep
The Dream Scape Management | 25986Malaysia - Cameron Highlands

The Dream Scape Management

The main business activities of the company is to provide the ideal property management services and solution to the market such as long or short term rental. The company has successfully serviced and managed, marketing for a wide range of properties with excellent owners’ satisfaction and approval thus far. We are proud to assert that our experience and expertise in managing your properties will leave the owner with no regrets! As a Startup Company start to operate in 2016, We are very excited that we are now managing total more than 100unit property in Malaysia. And we are still expanding and exploring the more potential area in Malaysia as well as in South East Asia. 


Job Description

Description

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

Company

THE DREAMSCAPE MANAGEMENT SDN BHD WAS ESTABLISHED IN THE YEAR OF 2016.
We understand the challenges and problems faced by property owners nowadays, our mission is to provide ideal property management solutions and help property owners convert their properties into an income-generating asset. With the 3 years of experiences in Homestay Operator industry, we have successfully managed about 300 units of homestay and Airbnb, the projects are based in Malacca, Kuala Lumpur, Cameron Highlands and Penang. Popular OTAs that we use, Airbnb, Agoda, ***********, Expedia, Traveloka.

We strive to maximize profit of its property owner at the same time provide tip-top vacation homes and good hospitality experience to our guests

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Front Office Supervisor

21-Sep
V Hotel Sdn Bhd | 25972Malaysia - Kuala Lumpur

V Hotel Sdn Bhd

V Hotel is one of the Trendy & Stylist Boutique hotels in Bandar Tasik Selatan, Cheras Kuala Lumpur. It is strategically located along MRR2 and walking distance to Terminal Bersepadu Selatan (TBS). In line with our upcoming expansion, we are now recruiting enthusiastic individuals to join our dynamic organization.


Job Description

Description

1) Overseeing front office operations
2)Handling all incoming reservations and OTA.
3) Reconcile reservations paperwork with account department.
4) Register guests and assigns rooms. Accommodates special requests whenever possible.
5) Assists in pre-registration and blocking of rooms for reservations.
6) Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
7) Understands room status and room status tracking.
8) Knows room locations, types of rooms available, and room rates.
9) Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
10) Knows the location and types of available rooms as well as the activities and services of the property.

Company

Our Vision
To work together to be a successful budget hotel.

Our Mission
We commitment to provide high-quality and ethical services in our room and services to our customers, clients and partners.

Our hotel
Modern, Vibrant & Convenient
V Hotel is located in KL's transport hub of Bandar Tasik Selatan.
Our well-appointed rooms are equipped with comfortable beds, speedy WiFi connection, hot shower, work desks and LCD TV with selected Astro channels.
Terminal Bersepadu Selatan at Bandar Tasik Selatan (TBS-BTS) transport terminal is across the road from our hotel and connects you to KLIA Transit, KTM Komuters and RapidKL LRT rail networks. Buses to and from Singapore also operate through this hub.

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Front Office Assistant

21-Sep
MYKEY GLOBAL | 25974Malaysia - Kuala Lumpur

MYKEY GLOBAL

Mykey Global is a fast-growing property management company and hospitality operator who is committed to provide warm, comfortable and luxurious accommodation experience to our property occupants. Simultaneously, we help our property investors to achieve higher rental yield than the market rate. We bridge the gap between property owners and hospitality guest by utilizing technologies and the huge network real estate partners from all around the world.
Through our 5 branding value system i.e. Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity, we have put in place a sustainable accommodation investment model for our valued investors and entrepreneurs. Presently, Mykey is opening its flagship project in strategic location in Kuala Lumpur and Malacca. Moving forward, we are working closely with property developers to expand our businesses to major cities domestically and internationally, and becoming a leader in the field of short term rental operator.


Job Description

Description

• Registers and assigns rooms to guests,
• Handle guest check-in and check-out based on company standard procedures.
• Discuss relevant arrivals information at beginning of shift (e.g. VIPs, regular guests, groups, etc.)
• Provides courteous services to guests and respond promptly and tactfully to guests' complaints, requests and inquiries)
• Handling financial transactions

Company

To be a world leader in the hospitality industry, providing outstanding and focused hospitality services and solutions.
Generate high occupancy, value appreciation and increased brand presence in the market.
Provide hassle free Maintenance, higher rental yield and long term tenancy.
Offer affordable yet luxurious and convenient home stay experience that will be remembered
fondly for a long time to come.

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Front Office Manager

21-Sep
Gangsa Gemilang | 25978Malaysia - Kuantan

Gangsa Gemilang

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description

Description

1. Trains, cross –trains, and retrains all front office personnel.
2. Participates in the selection of front office personnel.
3. Schedules the front office staff.
4. Supervises workload during shifts.
5. Evaluates the job performance if each front office employee.
6. Maintains working relationships and communicates with all departments.
7. Maintains master key control.
8. Verifies that accurate room status information is maintained and properly communicated.
9. Resolves guest problems quickly, efficiently, and courteously.
10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
11. Reviews and completes credit limit report.
12. Works within the allocated budget for the front office.
13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
15. Enforces all cash-handling, check-cashing, and credit policies.
16. Conducts regularly scheduled meetings of front office personnel.
17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
18. Upholds the hotel's commitment to hospitality.
19. Prepare performance reports related to front office.
20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
21. Monitor high balance guest and take appropriate action.
22. Ensure implementation of all hotel policies and house rules.
23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
24. Prepare revenue and occupancy forecasting.
25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
26. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
27. Monitor all V.I.P 's special guests and requests.
28. Maintain required pars of all front office and stationary supplies.
29. Review daily front office work and activity reports generated by Night Audit.
30. Review Front office log book and Guest feedback forms on a daily basis.
31. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
32. Perform other duties as requested by management.

Company

Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers’ needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities.
Our hotel official website is ***************

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  Apply Now  

Front Office Manager

21-Sep
Rocana Hotel Kuantan | 25964Malaysia - Pahang

Rocana Hotel Kuantan

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description

  1. Trains, cross –trains, and retrains all front office personnel.
  2. Participates in the selection of front office personnel.
  3. Schedules the front office staff.
  4. Supervises workload during shifts.
  5. Evaluates the job performance if each front office employee.
  6. Maintains working relationships and communicates with all departments.
  7. Maintains master key control.
  8. Verifies that accurate room status information is maintained and properly communicated.
  9. Resolves guest problems quickly, efficiently, and courteously.
  10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  11. Reviews and completes credit limit report.
  12. Works within the allocated budget for the front office.
  13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  15. Enforces all cash-handling, check-cashing, and credit policies.
  16. Conducts regularly scheduled meetings of front office personnel.
  17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  18. Upholds the hotel's commitment to hospitality.
  19. Prepare performance reports related to front office.
  20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
  21. Monitor high balance guest and take appropriate action.
  22. Ensure implementation of all hotel policies and house rules.
  23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  24. Prepare revenue and occupancy forecasting.
  25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  26. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  27. Monitor all V.I.P 's special guests and requests.
  28. Maintain required pars of all front office and stationary supplies.
  29. Review daily front office work and activity reports generated by Night Audit.
  30. Review Front office log book and Guest feedback forms on a daily basis.
  31. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  32. Perform other duties as requested by management.
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Front Office Assistant

21-Sep
Genting Berhad | 25969Malaysia - Pahang

Genting Berhad

Genting Berhad is the holding company of the Genting Group, one of Asia’s leading and best-managed multinationals. The Genting Group is led by Tan Sri Lim Kok Thay, a visionary entrepreneur who has established Resorts World branded properties in Malaysia, Singapore, the Philippines, the United States, the Bahamas, the United Kingdom and soon in South Korea, as well as spearheading global investments in oil palm plantations, power generation, oil and gas, property development, cruise, biotechnology and other industries.
The Genting Group and its affiliates comprise five public companies listed on the stock exchanges of Malaysia, Singapore and Hong Kong - namely Genting Berhad, Genting Malaysia Berhad, Genting Plantations Berhad, Genting Singapore PLC and Genting Hong Kong Limited. The five listed companies have a combined market capitalisation of about RM110 billion (USD31 billion).
Genting has more than 50 years of experience in the travel and leisure industry and collectively employs approximately 60,000 people while offering an unparalleled resort experience to over 50 million visitors annually worldwide. 


Job Description

Description

- Responsible for check in and check out guest with high level of courtesy and efficiency and attend to all guests with high level of customer service
- Provide information about our hotel, available rooms, rates and amenities and activities available.
- Manage reservations from various channels (OTA, Phone, Walk ins, Website).
- Ensure all payment and deposit are collected from guests
- Perform night audit and print management report
- Assign rooms daily for guest arrival according to guest requests.
- Upsell additional facilities and services, when appropriate
- Provide support to ensure hotel impression are taken care by observing presentable attire, professional etiquette and cleanliness of reception area.
- Responsible for achieving and exceeding the guest satisfaction score.
- Performing other administrative tasks, if required.

Company

Surrounded by lush green rainforest, Genting View Resort (GVR) is strategically placed on the midland hills of Genting Highlands. Located up above at a 900m altitude high on the West Malaysia’s Main Range, the resort offers a lovely cool mountain breeze with fresh air in abundance featuring a tranquil environment for a serene stay.

MLDC Berhad was established in 1964.

A long-standing key player in the real estate and hospitality industry, here at MLDC we embrace and implement leading-edge innovation together with the integral value of sustainable living in our works. Having in possession a total landbank of 88 acres, spanning across exemplary districts in Putra Heights, Damansara, Cyberjaya and Genting.

Guided by an experienced and visionary team with a unified experience of 30 years in the construction and property development industry, MLDC is dedicated to elevating a reliable brand value continuously that prevails among industry players as well as the community.

Apart from creating a corporate environment that flourishes teamwork and personal development, we embrace high competency and continual learning culture. We aim to grow together with our dynamic team for better improvement in self, products and services.

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Hotel Front Office Assistant

21-Sep
SWAN COTTAGE HOTEL SDN. BHD. | 26011Malaysia - Petaling Jaya

SWAN COTTAGE HOTEL SDN. BHD.

Featuring free WiFi throughout the property, Swan Cottage Hotel offers accommodations in Petaling Jaya.
Every room at this motel is air conditioned and features a flat-screen TV with satellite channels. All rooms are fitted with a private bathroom fitted with a shower.
For your comfort, you will find free toiletries and a hairdryer. You will find a 24-hour front desk at the property.
Kuala Lumpur is 12.9 km from Swan Cottage Hotel, and Shah Alam is 11.3 km away. The nearest airport is Sultan Abdul Aziz Shah Airport, 9.7 km from the property. 
We speak your language!


Job Description

Front Office Requirements:

  • 1-year minimum background hotel experience
  • Familiar with Microsoft Office - Words, Excel and PowerPoint
  • Multitasking
  • Honest and friendly
  • Can work in a team
  • Independent
  • Good at problem solving
  • Able to work in rotational shifts

What We Offer:


  • Overtime payment
  • Hostel provided for permanent staffs
  • Training available

  Apply Now  

Front Office Assistant

21-Sep
ERA SPACE | 25973Malaysia - Selangor

ERA SPACE

Being one of the best hotels in Kuala Lumpur , we provide a wide range of services guaranteed to satisfy the needs of both business and leisure guests. Izumi Hotel at Bukit Bintang offers a stylish redesigned guest rooms with new ideal concept. The hotel with 108 guest rooms is located 1 hour 15 minutes from Kuala Lumpur International Airport and just 1 hour and 30 minutes from Kuala Lumpur International Airport 2 via KLIA Ekspress. 
Situated at Bukit Bintang, this bustling area offers everything from shopping centres to nightclubs which keeps you close to city conveniences. Due to its central location, it is fairly easy to get to Bukit Bintang from anywhere in Kuala Lumpur via public transportation.


Job Description

Description

 Performing all check-in and check-out tasks
 Managing online and phone reservations
 Informing customers about payment methods and verifying their credit card data
 Other task instructed by superior

Company

DE ERA HOTEL
DE ERA Hotel is situated in the heart of Selangor’s central district. Located just a 5-minute drive from The Mines Shopping Mall, modern rooms are equipped with air-conditioning and free high speed Wi-Fi.

The property is placed just a 15-minute drive away from Kajang – the eastern district of Selangor, and a 25-minute drive from Kuala Lumpur International Airport.

OUR VISSION & MISSION

*VISION*
- To become the most comfortable & affordable accommodation chosen by everyone under any circumstances.

*MISSION*
* Committed to provide the best service and facilities for all our customers.
* To provide the comfort room in order to give a wonderful experience for every customers.
* To ensure that all our customers are safe and secure every time.

*Our Core Value*
Trustworthy Committed Excellence Respective Affordable

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Duty Manager (STM)

21-Sep
Studio M Hotel Singapore | 25994Singapore - Central

Studio M Hotel Singapore

Studio M Hotel Singapore exudes avant-garde style and class in its offer of a great business stay or leisure getaway in the iconic entertainment precinct of Robertson Quay. Designed by Italian style maestro and architect, Piero Lissoni, it is the first fully loft-inspired Singapore hotel that also occupies a prime location in the city, within easy reach of both the Central Business District and the world famous Orchard Road.
Featuring unique loft style living spaces, Studio M Hotel Singapore has 360 guest rooms offering a stylish urban escape, each coming with essential contemporary conveniences such as wifi connectivity. Relax in style at our open-air tropical deck and enjoy such recreational highlights as a 25 metre lap pool, Jacuzzi and open-air gym.
Dining options include an enchanting alfresco experience ‘under the stars’ featuring a wide array of tapas and cocktails, while our nine-metre high Cabanas provide ideal venues for casual meetings in the city.


Job Description

Studio M Hotel, a 360-room lifestyle hotel located at Nanson Road, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 100 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Duty Manager

  • To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;
  • Ensures Front Office staffing deployment appropriate for business volume;
  • Ensure all team members are accurately trained and have the job-related tools and equipment required.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs
  • Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
  • Conduct and ensures the neat of appearance of all guest services team as well as correct attitude and behavior, discuss problems that encounter on this point with Operations Manager / Front Office Manager

Requirement:

  • Ability to multi-task
  • Willing to work in 3 rotating shift, including weekends and public holidays
  • Team player 
  • Knowledge in Opera system, handling cashiering and able to work in fast phase environment.
  • Good leadership skill, decision managing, conflict resolution, public relations and communication.

If you have the appropriate qualifications and proven experience to deliver successfully on the above responsibilities, we invite you to send in your application. We thank you for your interest and regret we are only able to notify shortlisted candidates.

  Apply Now  

Duty Manager

21-Sep
SATS-Creuers Cruise Services Pte Ltd | 25998Singapore - Central

SATS-Creuers Cruise Services Pte Ltd

Located near Singapore’s lifestyle and financial hub at Marina South, the Marina Bay Cruise Centre Singapore (MBCCS) is the first purpose-built terminal designed to accommodate the world’s largest cruise ships.
Operated by SATS-Creuers Cruise Services Pte Ltd (SCCS), a joint venture between SATS Limited and Creuers del Port de Barcelona, the MBCCS is the center piece of cruising in Southeast Asia where we effectively combine efficient terminal handling and the delivery of a memorable passenger experience. We invite qualified professionals to join us in taking the cruise industry in Singapore to its next stage of growth and development.


Job Description

DUTY MANAGER, CRUISE SERVICES
THE ROLE
1. Oversee and manage terminal and wharf operations, including the terminal’s equipment and facilities.
2. Monitor, update and ensure compliance with service standards, policies, procedures and Cruise Terminal Authority           guidelines to fulfill and deliver good service quality.
3. Plan, communicate and liaise with external stakeholders on operational matters.
4. Prepare and submit relevant reports to management, government authorities and stakeholders.
5. Plan, guide and deploy porters, traffic marshals and service ambassadors to perform their roles. 
6. Some knowledge installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks.
7. Undertake other ad-hoc assignments and duties as required.
THE PERSON
1. Higher Nitec and diploma holders with experience in operations work. 
2. Strong verbal and written communication skills.
3. Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

4. Customer service focus with high level of flexibility and adaptability
5. Able to work on rotating shifts. (including weekends and public holidays)
6. Willing to do some manual work.

  Apply Now  

Guest Relations Manager (Food & Beverage)

21-Sep
The Fullerton Hotels & Resorts | 25997Singapore - Central - Others

The Fullerton Hotels & Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.
https://www.fullertonhotels.com/careers


Job Description

Job Description

  • Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery, requests and enquiries on food, beverage and services in a timely manner
  • Be the key contact person to personally look after the event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that guests attending the events/patronising the outlets are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner
  • Cooperate and communicate with the Guest Relations Teams and Outlets Managers, to ensure high level of guest experience, delivering all Forbes standards at all times
  • Drive customer’s loyalty/ repeat business, high guest return ratio
  • Drive events demand for new and return business in all outlets, continuously seeking ways to gather events contacts and leads for all outlets

Job Requirement

  • Minimum Diploma in a related discipline with 3-5 years relevant experience, and/or training in similar capacity; or equivalent combination of education and experience
  • Exercise supervision over all the events steps, through the guest relations and operation’s team.
  • Resourceful and creative
  • Service-oriented and self-driven
  • Organised and able to multi -task in a fast paced environment
  • Good interpersonal skills

  Apply Now  

Duty Manager

21-Sep
Holiday Inn Singapore Orchard City Centre | 25993Singapore - Orchard

Holiday Inn Singapore Orchard City Centre

When you’re a part of IHG, you’re more than your job title. And that’s what we love – the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

Holiday Inn Singapore Orchard City Centre is managed by IHG as one of the hotels under the Holiday Inn brand. We are owned by the Harilela Group, a Hong Kong based private company with over 55 years of experience in hotel development and management in Hong Kong, China, the Far East, Europe, Canada and the US.
The Hotel opened in 1985 as Holiday Inn Park View Singapore. We were renamed as Holiday Inn Singapore Orchard City Centre on 17 November 2009 with the hotel fully refurbished under the Holiday Inn Refresh initiated by IHG. We have 322 fully equipped guest rooms, 11 function rooms, an all day dining restaurant Window on the Park and the award-winning Tandoor North Indian Restaurant which serves authentic North Indian cuisine.
The Holiday Inn brand is a midscale full service brand with a global reputation for service, comfort and value. Holiday Inn provides affordable friendly service for both business and leisure travellers and we pride ourself as the world’s most recognized hotel brand.


Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

  • Monitor and manage inventory to ensure occupancy reaches at least 95% every day
  • Analyze rate variance report to ensure revenue control policies are in place
  • Check on accuracy of data and reservations on Opera PMS
  • Monitor credit balance of guests to ensure outstanding balances are kept below stipulated amount
  • Prepare for and conduct shift briefing
  • Liaise with Housekeeping to monitor statuses of OOO and OOS rooms to update reception team on room types availabilities
  • Clarify on discrepancies on Discrepancy Report with the relevant departments
  • Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting
  • Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations
  • Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained
  • Handle guests complaints
  • Handle incidents and record them into DM log

What We Need From You

3 years experience in front office, with at least 1 year at supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to read, write and communicate in English
  • Excellent communication, coordination, team management and problem solving skills
  • Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

  Apply Now  

Guest Experience Executive (OHS)

21-Sep
Orchard Hotel Singapore | 25996Singapore - Orchard

Orchard Hotel Singapore

Enjoy the vibrancy of the famous Orchard Road in the heart of the city’s premier shopping and entertainment district when you stay at the 5-star Orchard Hotel Singapore. Blending style and sophistication, our Orchard Road hotel is home to 656 rooms and suites well appointed with contemporary conveniences including Wi-Fi access in characteristically unique twin buildings - the Orchard Wing and the Claymore Wing.
Situated within easy reach of the Central Business District, we have a state of the art conference centre featuring 13 versatile function rooms with dedicated event specialists standing by to help personalise your business or social event. Headed by award-winning chefs, our fine dining Hua Ting restaurant lets you savour the exotic tastes of authentic Cantonese cuisine. A swimming pool and a fully-equipped gym are there to ensure that you have the perfect business trip or family holiday at the perfect address.


Job Description

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Reporting to the Front Office Manager, the incumbent will be responsible to:-

  • Assist in preparing and providing Warm Welcome and Fond Farewell for guests and VIPs.
  • Manage guest requests, complaints and enquiries professionally to ensure seamless staying experience.
  • To engage, develop and maintain close relationships with hotel guests and to provide personalized service whenever possible.
  • To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable.
  • Maintain knowledge of hotel products, services, special promotional offers, as well as daily VIP and special events.
  • Garner feedback to the Guest Experience Manager on guest comments.
  • Perform front office check-in and out duties; if required.
  • Manage queue at the desk and assist with the arrivals and departures when required.
  • To undertake any other reasonable assignments by the Front Office Manager.

Requirements:-

  • At least 1 year of work experience in a similar capacity in the hotel industry.
  • Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
  • Adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements.
  • Knowledge of Opera System would be added advantage.

  Apply Now  

Guest Relations Executive

21-Sep
Hotel G Singapore | 25995Singapore - Rochor

Hotel G Singapore

Hotel G Singapore is a lifestyle boutique hotel with an approach that caters to travelers keen on design, architecture, culture and entertainment. At Hotel G Singapore, we strive to provide our guests with a unique brand of hospitality that delivers efficient and bespoke guest services in an atmosphere that makes resting, working and playing easy.
Ginett offers a gourmet French bistro style menu, daily specials and house specials. The menu is an array of dishes made from the finest ingredients along with tapas, imported cold cuts and cheeses.
25 Degrees introduces a sophisticated new twist on the traditional American burger bar concept.
We would love to hear from you.


Job Description

Company Overview: 

Hotel G is a quintessential Lifestyle hotel, custom designed to reflect the cosmopolitan rhythms and dynamism of Singapore. In our bustling international city with vibrant nightlife, burgeoning art scene, phenomenal food and beautiful beaches, we offer a place where everything becomes easy and where guests can mix, have fun in a trendy and in-vogue atmosphere.

With an increasing portfolio of world-class properties in major destinations such as Bangkok, Perth, San Francisco, Hong Kong and Yangon, we offer convenient and comfortable living in central locations for discerning vacationer or the business traveler. 

Department Description:

Our Front Office, is where the Guest Relations Executive will act as the host of Hotel G whenever a guest walks in or check-in with us. He/She is to deliver exceptional guests' experience and manage guests professionally to promote positive impression. Work closely with the Team Leader / Duty Managers (DM) to ensure daily operations are run smoothly.

Visit our lifestyle properties around the world: www.hotels-g.com

Key Responsibilities:

We are looking for individuals with excellent customer service, personal presentation and interpersonal skills. Fluency in reading, writing, and spoken English. A team player who is able to create an effective working relationship with fellow team members. Ensures an exceptional guest experience by adhering to our Hotel’s service standards.

  • Welcome guests upon arrival and check-in according to Hotel G standard operating procedures.
  • Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
  • Interact and attend to guests’ enquiries
  • Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
  • Know guest room security, emergency and fire procedures.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  • Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Key Requirements:

Entry Level are welcome, training provided

Diploma / Qualifications in Hotel Management studies an added advantage

No prior experience required

Prior experience in Front Office, Guest Relations, or VIP Services an added advantage

Able to work on 3 rotating shifts schedule (AM/PM/Night)

Able to work on weekends and public holiday

With a culture built on positive working environment, personal growth and service excellence, a career with Hotel G can be extremely rewarding with attractive benefits such as:

·       5 days work week

·       Meal / shift allowance 

·       Birthday leave

·       Industry training

·       Career growth opportunity

·       Strong and unique culture

·       Global exposure

·       Staff discounts on properties worldwide

·       Comprehensive medical and life insurance

  Apply Now  

Duty Manager

18-Sep
Trove Johor Bahru | 25942Malaysia - Johor Bahru

Trove Johor Bahru

VISION
To be the leading independent 4 star hotel in Malaysia
MISSION
Our guest are our priority thus to provide “Excellence in Service” ensuring them an unforgettable good and enjoyable experience” by:
  • Anticipate and fulfil guest needs
  • Be dedicated, innovative and caring Team
  • We maximize profits for continuous Growth and Development
  • To deliver our product and services to superior standards
  • Be committed and loyal as a Team so as to reap the fruits of success Together
     


Job Description

Description

• Provided day to day supervision, direction and leadership to all the Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards of the hotel whilst ensuring that standards are adhered to and maintain.
• Should always strive to motivate the staff so that they in turn will provide the highest standards of service to the guests.
• Provides personalized service to each and every guest of the hotel.
• Promotes hotel facilities according to guest needs and interest by conversing with them in an open, easy and courteous manner.
• Ensured that courteous and efficient service is provided and every guest is complied with
• To ensure that reservations are inspected and blocking are done, to attend to room changes and establish the status of available rooms.
• Handles guests’ complaints promptly and efficiently in the best interest of the Hotel and updated incident in the Duty manager’s log.
• In any incidents, provides the management and Department Heads with reports and takes action to avoid repetition of any incidents or complaints.
• Ensure all arrangement such as amenities, transportation arrangements, room assignments, etc for VIP & special attention guest are in order prior to their arrival.
• Cultivates and maintains close relationship with all guests, more so with the VIPs and the regular guests at all ties with the view to ensure that they are well taken care of.
• Ensure that the Guest History file is constantly updated and contains all pertinent information that will aid the Front Office and other departments to render the kind of service that will not only meets but also exceed guest expectations.
• Ensure maximum safety of the guests, patrons and employees during emergencies.
• Checks guest registration cards and ensures all information is complete.
• Ensures that the Front Office Manager is well informed on all developments within the departments and of customer feedback.
• Good knowledge in operates the front office computer system in order to assist Guest Service Assistant
• Assist Front Office team member whenever assistance is needed and required.
• To discuss all matters that needed to follow up with the next shift Duty Manager
• Conducts and ensures the neat of appearance of Front Office staffs as well as correct attitude and behaviour, discusses problems that encountered on this point with Head of Department and supervisors

Company

TROVE Johor Bahru is opened its doors to guests in Johor’s booming capital on 18 December 2018, making it the fourth hotel to be launched under the Care Luxury Hotels & Resorts (CLHR) Management Group.

TROVE Johor Bahru’s 283 themed rooms are spread across 27 floors - Local Love pays homage to the local heritage of arts and crafts in pop art style; Straits Affair invites you to discover Johor Bahru’s early significance as a trading post; Into the Woods lets you escape into Johor’s natural heritage; Fun with Geometry showcases traditional designs and motifs with a modern twist and Precious Moments lets you experience local luxury in an array of well-appointed rooms. Each sanctuary commands a magnificent view of the Johor Bahru city skyline and captures the splendor and charm of Johor’s storied past, an excellent starting point to explore the city.

The quality of local and international cuisines offered at the dining outlets within the hotel is enhanced with the skilled knowledge of the dedicated kitchen team. The culinary offers at TROVE Johor Bahru caters to all discerning taste buds, from fine international fusion food at Lada & Clove and casual drinks by the pool at Le Bar. Innovative menus and buffet promotions have been initiated to provide guests with diverse culinary concepts and unique dining experiences.

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  Apply Now  

Duty Manager

18-Sep
Shaw Plaza | 25946Malaysia - Kuala Lumpur

Shaw Plaza

Mercure Kuala Lumpur Shaw Parade is a midscale hotel located at the fringe of Kuala Lumpur's Bukit Bintang shopping belt and connected to Shaw Parade retail mall. It is a short walk away from malls such as Berjaya Times Square, Lot 10, Pavilion and Imbi Monorail station. Very close proximity to future commercial projects such as Tun Razak Exchange, BBKLCC and MRT station. The hotel is designed with today's business and leisure travellers in mind.


Job Description

Description

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Company

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

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Duty Manager

18-Sep
Ormond Group | 25954Malaysia - Kuala Lumpur

Ormond Group

Ormond Group owns and operates three distinct brands – Ormond Hotels, MoMo’s and Tune. We are backed by serial entrepreneurs and investors who have built (from scratch) successful, disruptive ventures such as AirAsia. Our shareholders and team are in turn committed to building a great business whilst having a lot of fun. We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in for the following position:


Job Description

What Will You Do?

You’ll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest.

We don’t go for long winded job descriptions – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;

  • Deals with the arrival and departure processes for all guests.
  • Deals with the in-house guests accounting and ensures the accuracy of guest billing.
  • Operationally manages during their shift to ensure guests are well cared for.
  • Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
  • Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensures all telephone calls are answered as quickly and efficiently as possible.
  • Maintaining observation over guests and guests’ property to ensure security alerts are kept to a minimum.
  • Report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Uses a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
  • Monitors the performance of the team, setting stretching but realistic objectives to ensure the team are well motivated.
  • Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
  • Play an active role in the enhancement of the relationship between Front Office, Housekeeping and Maintenance and Front Office.
  • Be prepared to do anything deemed necessary for the smooth operations of the hotel or as instructed by the Hotel Manager/General Manager. 
Who Must You Be?

To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:

  • You have previous experience in a customer-focused industry with leading or supervisory role.
  • You execute – you get things done.
  • You are scarily organized. 
  • A sudden earthquake would not scare you. 
  • You only associate pressure with cookers.
  • You are a people-centric leader. You can push and inspire individuals at the same time. 
  • You can have in depth conversations about anything. 
  • You have a passion to serve.
  • You are a huge people person – a natural host and promote a hospitable attitude!
  • You live and breathe Ormond values.
  • You take pride in how you look (of course, in accordance to societal standards).
  • Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
  • You can fire up all sides of your brain and multi-task.
  • Your alter ego is Mr/Mrs Positive.
  • You’re an Opera wiz and can take a lead role in the installation process.
  • You can spread your wings to fly on your own as well as flock with other members of the team.
  • You’re experienced with social media.
  • Language is your strong suit (English and Malay).
  • You are available to work when required including weekends, public holidays and at nights. 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

  • Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
  • A degree or diploma in Hotel Management or equivalent.
  • An in-depth knowledge of the hotel, leisure or service sector.
Who Are We?

Ormond Group rethinks hospitality for the contemporary traveler. Our vision is to create experiences that positively influence the way people live, work and have fun together. Our hotels are a collection of individually designed hotels, meaningful spaces that welcome all – guests, locals and nomads. Our people are at the heart and soul of our brand. An Ormond experience is about service that matters. We make our guests feel at ease and at home. Every experience is thoughtfully designed to leave a lasting impression. 

Ormond Group owns and operates three distinct brands – Ormond Hotels, MoMo’s and Tune. We are backed by serial entrepreneurs and investors who have built (from scratch) successful, disruptive ventures such as AirAsia. Our team is committed to building highly profitable businesses and winning awards whilst having a lot of fun. Learn more about us at ***************

What's In It For You?

An opportunity to join a close-knit, dynamic and ambitious group that rewards results through competitive remuneration packages. The team is lean and nimble and applies an all hands-on deck attitude to get things done. There are opportunities for accelerated career growth, training and development for the right candidates. You will also get the chance to interact and work closely with senior management to learn how to build successful businesses!

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  Apply Now  

Duty Manager

18-Sep
GRAND PALACE HOTEL | 25948Malaysia - Miri

GRAND PALACE HOTEL

Only twenty minutes drive from airport, the Grand Palace Hotel is an elegantly business class 4-star hotel located 2kms away from the city and in the heart of Pelita Commercial Centre. Surrounding the hotel is an abundant supply of dining outlets, cafes, bistros, bookstores and banks. Known to be the lifestyles of Miri and it is home to two of the most popular shopping centers. We are seeking dedicated and motivated individuals to join us for the following position:


Job Description

Description

• Reports to the Front Office Manager.
• Ensure that Front Office shifts are run efficiently and provide outstanding guest service
• Lead the Front Office Team responsibly and efficiently and maintain a calm, professional environment at all times
• Greets the VIP guests of the hotel. Performs special services for VIP Guests. Assists in VIPs’ arrival and departure.
• To be fully aware of the hotel’s emergency procedures with regard to the safety of guests and employees.
• Responsible for handling requests and complaints from guests.
• Ensure that all employees are constantly updated on accurate hotel information.
• Checks cleanliness of lobby and public areas, lights and front office staff in proper and orderly appearance and behaviour.
• Responsible for planning, controlling and executing schedules & tasks.
• Ensure activities are in compliance with company policies and procedures.

Company

To be a leading hotel by exceeding Industry Standards.

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  Apply Now  

Guest Service Agent (Korean Speaking)

17-Sep
SUTERA HARBOUR RESORT SDN. BHD. | 25934Malaysia - Kota Kinabalu

SUTERA HARBOUR RESORT SDN. BHD.

Nestled between the shores of the South China Sea, fronting the tropical islands and the majestic Mount Kinabalu, is the grand expanse of Sutera Harbour Resort. Located in Kota Kinabalu, Sabah, the 384-acre resort provides a spectacular array of activities from its luxurious five-star hotels, championship golf course, marina and recreational facilities.
The elegant business setting of The Pacific Sutera Hotel is complemented by the resort ambience of The Magellan Sutera Resort, offering a total of 956 guest rooms and suites of luxurious comfort.
At the heart of this complex lies Sutera Harbour Marina, Golf & Country Club, incorporating the 27-hole Graham Marsh-designed golf course, a 104-berth marina, internationally renowned Mandara Spa and a host of recreational facilities.


Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Company

Vision: To be recognized as the most dynamic, and most profitable market leading hospitality., leisure and lifestyle group in Asia.

Mission: Sutera Harbour Group will provide unique and memorable experiences to customers, be the preferred employer and deliver sustainable growth for stakeholders.

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GUEST RECOGNITION EXECUTIVE

15-Sep
Mandarin Oriental Hotel Group Limited | 25918Malaysia - Kuala Lumpur

Mandarin Oriental Hotel Group Limited

Enthusiastic individuals are invited to enhance a legendary tradition Mandarin Oriental, Kuala Lumpur, recognized as Malaysia's leading luxury hotel is encouraging dynamic and resourceful professionals to apply for the following position.


Job Description

Position: GUEST RECOGNITION EXECUTIVE (Full time #531184)
Property / Office: Mandarin Oriental, Kuala Lumpur
Location: Kuala Lumpur, Malaysia

The Guest Recognition Executive will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of Front Office operations, a team player and enjoys to wow guests with outstanding service and hospitality.

The Role of Guest Recognition Executive

  • Responsible to provide attentive service for the Front Office Team and play a vital role in assisting with the Guest Recognition aspects and the daily operations of the Front Desk.
  • Daily Duties
    • Good knowledge of daily arrivals including VIPs and be aware of any special instructions
    • Welcome and escort all guests to their respective rooms and register in room
    • Bids farewell to all VIPs and guests
    • Conducts courtesy calls to all in-house VIP guests who stay for more than two days and compile proper records
    • Monitor Front Desk demand and assist on operation when required
    • Assists in maintaining an efficient flow of guest to the Front Desk through lobby duty, in particular targeting heavy demand and assisting where necessary
    • Ensures lobby duty is carried out
    • Follows up on guest comments and requests in coordination with the Front Desk staff, Duty Managers and other Guest Services Agents
    • Act and perform as a Supervisor to the Guest Recognition team on their day-to-day operation to ensure smooth operations
    • Performs any other reasonable duties as required by the Front Office Manager from time to   time
    • Identify local guest activities and places of interest to be communicated to the guests when required
  • Guest Recognition
    • Supports the Guest Recognition Manager
    • Supervises and leads the Guest Services Agents
    • Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Recognition activities
    • Promotes importance of Guest Recognition amongst other guest contact departments i.e. Housekeeping and Food & Beverage etc. 
    • Continuously monitors the hotel’s VIP initiatives and creates innovative and personalized amenity programmes
    • Monitors the progress and performance of all aspects of the Guest Recognition programmes
    • Analyses the guest data and establishes strategies to enhance guest retention ratios
    • Trains all front-line colleagues on Guest Recognition principles
    • Ensures guest feel welcome
    • Escorts arriving guests, VIP’S and celebrity guests
    • Maintains high guest repeat and retention rate
    • Ensures instructions from Management/ MOHG are communicated and acted upon
    • Is the champion of guest name recognition
    • Is the champion of guest preferences collection
    • Is the champion of ‘MOWOW’ initiatives
    • Accountable for results from Guest Database Audit, Guest Satisfaction and LQE standards in areas relating to Guest Recognition 
    • Handles guest complaints diligently and professionally
    • Ensure all rooms assigned for arrivals are ready prior to guest’s check in
    • Ensure GM/ HM/ DH welcome card are set up for arrival guests
    • Perform any other duties as required by the Front Office Manager from time to time

Preferred Qualifications And Skills

  • Degree or Diploma in Hospitality Management from leading hotel schools
  • Minimum 3 years working experience in hospitality or tourism related industry, preferably in Front Office operations
  • Minimum 1 year experience in a similar capacity as a GRO supervisor in a deluxe international hotel
  • Good knowledge of the operations of the entire Front Office operation
  • Willing to work shift duties
  • Fluent in English 
  • Pleasant and approachable with good interpersonal skills

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Advertised: 13 Sep 2022 Singapore Standard Time
Applications close: 30 Nov 2022 Singapore Standard Time

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Front Office Assistant

15-Sep
Summit Hotels Management Sdn Bhd | 25917Malaysia - Subang Jaya

Summit Hotels Management Sdn Bhd

Summit Hotels Management Sdn Bhd specialises in offering hospitality and hotel management services and currently manages and operates a selection of business hotels in Malaysia under the trade-name of Summit Hotels and Resorts – catering with diverse guest services and facilities for both local and international guests, including convention facilities for MICE.

As a local hospitality management Company, we are keenly and actively on the look-out for opportunities to expand our portfolio of hotels, resorts and serviced properties.


Job Description

Description

He/she is responsible for the overall Front Office operations:
i) Switchboard
ii) Reservations
iii) Cashiering
iv) Registration (check-in / check-out)
v) Night Audit

Company

To establish a dynamic and successful group of hotels and hospitality related businesses with a team of dedicated and knowledgeable people who strike constantly to devise the best approaches, strategies, products and services at competitive costs to the ever changing markets through continuous regeneration of internal systems and resources mix with the external environment to satisfy the expectations of the customers, shareholders, employees, suppliers, communities and the Government.

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Duty Manager

15-Sep
Orchid Hotel Pte Ltd | 25926Singapore - Central

Orchid Hotel Pte Ltd

Orchid Hotel is located strategically within the vicinity of historic Tanjong Pagar and is just a stone's throw away from Singapore's commercial district. The Hotel's 272 well-designed rooms will put you at ease with earthy-tone coloured rooms that smoothly blends with the eye-catchy floor tiles, which are well laid to welcome you to your room. Keeping you in mind, all our guest rooms are equipped with the convenience of broadband internet access, comfortable work desk and coffee & tea making facility. Our spacious 254 Deluxe room size of 32 sq m. provides the comfortable feel of your own room at home. Our 18 Exquisite Suites of 40 sq m. are available if you need more living space during your stay.

The Hotel's central location allows easy access to places of interest like Chinatown, the 2 Integrated Resorts, Sentosa Island and Orchard Road. Only metres away, you will conveniently find Tanjong Pagar Mass Rapid Transit (MRT) and within its vicinity, you will see some of the most interesting pre-war shop houses and the oldest architecture in Singapore, not forgetting the birthplace of our National flower 'Vanda Miss Joaquim'.

Experience the blossoming of Singapore's newest hotel addition to the hospitality industry, 'ORCHID HOTEL'.


Job Description

Job Description

  • To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
  • To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
  • Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
  • To welcome and bid farewell to all VIP guests.
  • To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
  • To handle complaints or incidents/accidents occurring in the hotel when necessary.
  • Record all complaints into log book for management and all departments' attention or follow up.
  • Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
  • Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

  • Minimum 2 years of relevant experience
  • Excellent communication and interpersonal skills
  • Proactive team player
  • Positive working attitude
  • Strong analytical problem solving skills

We regret that only shortlisted candidates will be notified.

  Apply Now  

Guest Experience Manager

11-Sep
PT Wisma Nusantara International (Hotel Pullman Jakarta) | 25897Indonesia - Jakarta Raya

PT Wisma Nusantara International (Hotel Pullman Jakarta)

Accor Jakarta mid & up-scale hotels regroups 10 hotels under the Mercure, Grand Mercure, Novotel and Pullman brands. These hotels cover different segments and locations of Jakarta with a total of 2,830 rooms, representing the largest hotel network in the capital.


Job Description

Job Description

Guest relationships

  • Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.
  • Makes recommendations and propositions to the managers.
  • Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
  • Maintains the accuracy and consistency of data and information within the PGEP tools.
  • Responds to guest comments and monitors correspondence with the guest

Expertise related to the job

  • Uses process planning to help heads of department introduce and establish the PGEP on a lasting basis.
  • Provides support for heads of department in the implementation of the brand's standards:

- presents the brand's standards and prioritises their implementation

- ensures that the self-assessment process is applied (scheduling, support for heads of deparment, feedback)

- manages any requests for exemptions.

- coordinates the introduction of action plans relating to the application of brand's standards.

  • Has a thorough knowledge of and can apply all the PGEP methods and complementary tools.
  • Communicates his/her analyses and summaries of guests' perceptions to the various heads of department, to help them keep their continuous improvement action plans up to date.
  • Enhances the PGEP by adding examples of best practices.
  • Shares his/her experience with other Pullman guest experience managers of the Pullman network.
  • Communicates the various reports on guest satisfaction to the heads of department on a regular basis.
  • Practices solving problems techniques within the hotel.

Management of the teams / cross-departmental activities

  • Mobilises all the hotel's managers around a common project: implementation of the PGEP on a lasting basis.
  • Drives forward an approach that fosters cohesion between the different departments. Each hotel represents a single team, a single project.
  • Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.
  • Challenges the heads of department to reach the targets set by the brand and by the hotel.
  • Organises actions to raise all employees' awareness about customer experience and Pullman behaviour, and runs training sessions if necessary for employees and/or their managers.
  • Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organisational changes.

Management and administration

  • Ensures that the action plans of the PGEP remain at least within the allocated budget and at best result in an increase in productivity.
  • Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimised.

Work Experience

  • Minimum of 5 years' experience in the hospitality/food & beverage, leisure & tourism, health sectors, audit, consultancy, training, executive assistance, guest experience and quality.
  • Degree to Masters or equivalent, Vocational degree, Diploma or higher studies in Quality, Vocational Masters
  • Knowledge of quality certification processes.
  • Previous experience in a multi-cultural environment.
  • Fluent in English and the national language.
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  Apply Now  

Night Manager

11-Sep
Hotel Novotel Mangga Dua | 25898Indonesia - Nusa Tenggara Barat

Hotel Novotel Mangga Dua

NOVOTEL MANGGA DUA SQUARE, JAKARTA is URGENTLY looking for:


Job Description

Job Description

As a Night Manager reporting to the Front Office Manager, you will:

•   Manage the overnight operations of the hotel

•   Customer service duties including check ins, check outs and managing any guest enquires. 

•   Managing the night audit process including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately. 

•   Ensuring the health, safety and well-being of all guests during your shift

•   Monitoring hotel security overnight

Work Experience

•   A night owl, who is a self-starter with the ability to work unsupervised

•   Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions

•   A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on

•   Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Benefits

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Career development opportunities with national and international promotion opportunities.

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  Apply Now  

Front Desk Hero / Heroine

11-Sep
Worq | 25906Malaysia - Kuala Lumpur

Worq

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. 

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.


Job Description

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. 

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Position Summary: Person in charge of the Front Desk Reception, The first face to greet and assist our Guest and Customers with a warm welcome assisting them in ways required with occasional administrative tasks.

Job Description

Location: WORQ KL Sentral, Menara 1 Sentrum 

Job Description : 

  • Meet and greet potential and existing members when they walk into our space and assisting them with any queries 
  • Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails) 
  • Register new members, guests and maintain the database of existing members 
  • Ensure that our event space is all prepped and assist with event logistics 
  • Attend to the needs of our members by providing an exceptional level of service 
  • Work closely with the Outlet Manager/Assistant Outlet Manager to ensure that the outlet is in great condition 
  • Be the Ambassador to tour our guest around our space-promoting a fun yet innovative space in Malaysia 
  • Answer questions and address / resolve complaints from Members or Guests 
  • Receive letter / packages and distributing them accordingly 
  • Monitor office supplies and place order when necessary 
  • Ad hoc projects as and when assigned by superior 

Qualifications

  • Excellent command of spoken and written English 
  • Excellent customer service 
  • Basic computer skills (Google Suite) 
  • Enthusiastic about learning and working in a team 
  • Bubbly personality and love interacting with others

Additional Information

Bonus points if you have:

  • An entrepreneurial mindset
  • A sharp mind and positive attitude
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  Apply Now  

Supervisor, Front Office

11-Sep
OSK Holdings | 25891Malaysia - Lumut

OSK Holdings

OSK Holdings Berhad is a conglomerate with diversified business interests in Property Development and Investment, Financial Services, Construction, Industries and Hospitality. Its businesses are conducted via its subsidiaries OSK Property Holdings Bhd, PJ Development Holdings Bhd and OSK Capital Sdn Bhd.
Over the years, OSK Holdings has evolved from a financial services group with a regional presence across ASEAN and Hong Kong into a property and financial services conglomerate with businesses in Malaysia, Vietnam and Australia.
OSK Holdings first started its operations in 1963 as a stock broking company. It subsequently obtained a Universal Broker license in 2001 and was upgraded to an Investment Bank in 2007. In 2012, OSK Holdings sold its investment banking business to RHB Capital Berhad, in a transaction which resulted in OSK Holdings owning approximately 10% of RHB Capital's shares.
In 2015, OSK Holdings Berhad completed the merger exercise with its affiliate companies OSK Property Holdings Berhad and PJ Development Holdings Berhad which resulted in the company owning 99.99% and 89% respectively.
OSK Holdings takes a long term view on all its businesses and seeks to build a dynamic and progressive organisation that is led by people who are of good character, committed and highly skilled in their areas of expertise.


Job Description

Description

Responsibilities:

Provide professional personalize service by showing client the property attraction, rooms and facilities.
Channel all the complaint, compliment to the respective Manager, personnel accordingly.
Assist and perform in the daily Front Desk Operation
Answer incoming call
Call housekeeping double check the room for all departure room before confirming check put with guest.
Requirements:

SPM or and above
Front Office experience
Job Type: Full-time

Schedule:

Day shift
Ability to commute/relocate:

Lumut: Reliably commute or planning to relocate before starting work (Required)
Experience:

Front Office: 2 years (Preferred)

Company

OSK Holdings Berhad began operations in 1963 as a small stockbroking company, which grew into a regional investment bank, whereas OSK Ventures International Berhad was incorporated in 2000 as a venture capital company with a seed capital of RM50 million.

In 1997, OSK Holdings diversified into properties through its subsidiary OSK Property Holdings Berhad. As OSK Investment Bank became a Bank Negara regulated entity in 2007, OSK Property was divested from the Group due to regulatory requirements. In recent years, the company has grown aggressively in the Klang Valley through a successful integrated pocket development strategy.

On 28 May 2012, OSK Holdings Berhad announced the merger of OSK Investment Bank (OSKIB) with RHB Investment Bank and on 9 November 2012, OSK Holdings completed the disposal of its subsidiary companies and become a majority shareholder in RHB with a 10% equity interest in RHB Capital Berhad.

OSK Holdings then embarked on a corporate exercise on 15 October 2014, to merge PJ Development Holdings Berhad (PJD) and OSK Property Holdings Berhad (OSKP) into the OSK Group. Following the completion of the corporate exercise with PJD on 8 September 2015 and OSKP on 18 December 2015, OSK Group is now a first-tier property company in Malaysia with over 89% interest in PJD and 100% interest in OSKP.

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  Apply Now  

FRONT OFFICE ASSISTANT

11-Sep
ROSA HOTEL | 25907Malaysia - Melaka

ROSA HOTEL

Rosa Malacca is a new Lifestyle Boutique Hotel in Malacca City with 60 to 100 artistic designed room that will be opening end of 2016. It is located at Malacca Town Centre, only 5 to 10 minutes away from Jonker Street and Melaka Raya.


Job Description

  • Greeting and thanking guest in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest account.
  • Anticipating and addressing guest’ need, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Assisting the reservation team with taking reservations.
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  Apply Now  

FRONT DESK

11-Sep
GLORYHALL HOTEL SDN BHD | 25894Malaysia - Selangor

GLORYHALL HOTEL SDN BHD

GLORYHALL HOTEL SDN BHD is incorporated in May 2011, was located in Business Park, Bandar Baru Salak Tinggi, Sepang, Selangor. We have 5 hotels which is carry different type of themes. Inline with our expansion, we are seeking highly motivated and passionate candidates for success personnel to be part of our specialised task force team located in our hotels. We are looking for dynamic, hardworking and dedicated individuals to join us.


Job Description

Description

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.

Company

UNTUK MEMENUHI PERMINTAAN PELANGGAN DARI PELBAGAI LATARBELAKANG, AGAMA, SOSIAL BUDAYA DAN EKONOMI.

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Front Office Executive

11-Sep
The Japanese Association,Singapore | 25903Singapore - Bukit Timah

The Japanese Association,Singapore

The Japanese Association, Singapore was established in 1915 and re-established in 1957, with a history of over 80 years. Prewar Japanese Association was a gathering place for Japanese who lived in Singapore and took care of member's welfare, their children's education as well as cemetery maintenance.
Besides serving its original role, postwar Japanese Association has been more actively in promoting exchange and interactions with the Singaporean community. Our new clubhouse is also designed to be culturally oriented to suit this purpose.
One of the objectives of the Japanese Association is to become an international cultural exchange ground of people to meet, chat and relax.
The new clubhouse officially opened by Deputy Prime Minister BG (NS) Lee Hsien Loong on 23rd May, 1998 is a building designed and constructed with modern outlook but incorporating rich Japanese cultural flavour for the interiors.
Complemented by its excellent location along Adam Road, This clubhouse has a built-in area of nearly 8,000 square meters (4 times bigger than the previous one). On a freehold land size of approximately 5,600 square meters, the clubhouse has been built to provide members with improved services in a cosier setting and a much more pleasant environment. It is a clubhouse that can instill a sense of belonging and pride for its members.
With the larger space available, we will be able to better organize our involvements in local charitable activities. More opportunities can also be created for cultural exchange and social interaction on a larger scale between our members and the different communities.
At present we have approximately 4,981Ordinary Members (Japanese nationals with voting rights) and 366 Associate Members. Only Associate memberships are transferable. (2013 26 April)


Job Description

Attend to Membership enquiries

Assist to generate month end membership report

Assist on online course registration

Support on company events preparation

Assist on room reservation / event booking

Any other administration jobs that assign by Top Management

  Apply Now  

Front Office Executive

10-Sep
Little Cabin (M) Sdn Bhd | 25881Malaysia - Penang - Others

Little Cabin (M) Sdn Bhd

Little Cabin was established in 2017 by a team of fun and dynamic young team. Up till date, we have more than 50 listings across various platforms which consist of Studio, 2 Bedrooms, 3 Bedrooms type and Landed properties. 
Our units are mostly located at the heart of Penang which provides convenience. All our units have their own unique features which include spectacular sea view, comfort and tranquility at a fraction of a 5 stars hotel's price. 
The humble team constantly strives to invent new ways to make our guest's trip seamless and pleasant. 
If you are customer oriented, love meeting new people from all over the world and passionate about sales. Then WE NEED YOU! Join our humble team today and be part of our family!


Job Description

Responsibilities

-Handle guests enquiries and request via online as well as in house guest to ensure guest needs are well-taken care of

-Managing check in and check out of guest

-Sync bookings into shared calendar to prevent duplicate or over booking of units

-Ensuring resident clean thoroughly by housekeeping team before guest arrival

-Ensure Guest Records, keys, and access cards are properly maintained and secured

-Work in conjunction with the manager to handle all key operations for assigned communities

-Manage desk operations and appearance. Ensure inventory and supplies are well stocked

-Provide administrative support as required

-Perform ad hoc projects as assigned

-Supervise on-site room assignments

-Ensure by-room accuracy for assigned groups

-Work closely with the Manager to obtain information about special needs for various groups

-Document any problems

-Continue to develop and encourage positive working relationships among employees

  Apply Now  

Hotel Services Executive (Front Office)

10-Sep
Mandarin Oriental, Singapore | 25885Singapore - Central

Mandarin Oriental, Singapore

Situated in the heart of Marina Bay with stunning views of the city skyline and the bay, Mandarin Oriental, Singapore is the oriental world of luxury like no other. Our people are the reason why we have grown from our Oriental beginnings into a globally recognised brand. Since we opened our doors in 1987, our colleagues have created a world that makes Mandarin Oriental experience memorable.  Working in harmony, respect each other and passionate about what we do make us proud to be part of MO family.  This passion has translated into numerous awards such as Tripartite Alliance Award, AON Best Employer, Human Resources Excellence Awards, Human Capital Partnership and the only Forbes ‘Five Star’ awarded Hotel and Spa in the country since its inauguration in 2012.

If you want to be part of a culture that makes its colleagues feel valued every day, to know that your success is our success, then come join us, join the MO family.  We craft unique learning and development programmes for various stages in your career so that together, we grow, continuously.


Job Description

Roles & Responsibilities

The Hotel Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Hotel Services Executive reports to the Reception Manger and receives coaching, guidance and other duties from the Front Office Manager.

Major responsibilities

  • Greet and guide guests promptly to their rooms
  • Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Communicate clearly with the Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Provide assistance to guests in both the street lobby and sky lobby
  • Perform any other reasonable duties as required by the Rooms Division Manager, Front Office Manager or Reception Manager
  • Allocate guest rooms according to preference (smoking, non-smoking, king or twin bed, specific views, etc)
  • Co-ordinate and facilitate group check in process with Group Services Manager (room keys, registrations cards, room allocations according to preferences)
  • Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
  • Possess a strong knowledge of Amenities Codes and their applicable uses.
  • Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
  • To train and develop Guest Services Assistants (GSA) into future Guest Service Executive roles
  • Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.
  • No work experience required.
  • Full-Time position(s) available.

  Apply Now  

Duty Manager

10-Sep
Mandarin Oriental, Singapore | 25886Singapore - Central

Mandarin Oriental, Singapore

Situated in the heart of Marina Bay with stunning views of the city skyline and the bay, Mandarin Oriental, Singapore is the oriental world of luxury like no other. Our people are the reason why we have grown from our Oriental beginnings into a globally recognised brand. Since we opened our doors in 1987, our colleagues have created a world that makes Mandarin Oriental experience memorable.  Working in harmony, respect each other and passionate about what we do make us proud to be part of MO family.  This passion has translated into numerous awards such as Tripartite Alliance Award, AON Best Employer, Human Resources Excellence Awards, Human Capital Partnership and the only Forbes ‘Five Star’ awarded Hotel and Spa in the country since its inauguration in 2012.

If you want to be part of a culture that makes its colleagues feel valued every day, to know that your success is our success, then come join us, join the MO family.  We craft unique learning and development programmes for various stages in your career so that together, we grow, continuously.


Job Description

Duty Manager ensure the effective and efficient operation of the Reception Desk. Coordinate operational requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. Excel in delivering Legendary Quality Experience to all guests.

Duties and Supporting Responsibilities:

  • Supervise and assist Guest Service Executives with their duties.
  • Ensure a warm and genuine arrival and departure experience for all guests.
  • Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Guest Relations, Concierge, Oriental Club, Telephone and Business Centre.
  • Ensure that all Guest Service Executives are groomed according to hotel standards.
  • Maintain all department files and ensure that paperwork is kept to a minimum.
  • Handle medical cases in the hotel.
  • Investigate complaints, address the department concerned and respond to guest.
  • Raise accurate and detailed log entries for all incidents and occurrences in the hotel.
  • Conduct the hotels Night Audit Process.
  • Coordinate with security with regards to any criminal acts or suspicious guest.
  • Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded.
  • Serve as the Manager on Duty and available to guests at all times.
  • Ensure proper staffing at all times.
  • Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs
  • Ensure that Legendary Quality Standards, policies and procedures of MOSIN are properly understood and followed through.
  • Perform aspects of human resources and training functions, including coaching, counseling, training, disciplinary actions, etc., for Guest Service Executives.
  • Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
  • Identify quality improvement trends and effectively communicate issue to the Front Office Manager or Director of Rooms.
  • Handle guest complaints and comments relating to the department tactfully.
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively.
  • Cooperate and coordinate teamwork with other departments.
  • Perform any other reasonable duties as required by the Front Office Manager or Director of Rooms.
  • Liaise with Concierge Manager, Reception Manager, Oriental Club Manager, and Telecommunications Manager to co-ordinate on staffing levels according to daily movements.
  • Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction.
  • Identify training needs and implements effective training program.
  • Train colleagues on new work processes, understanding of policies and procedures.
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

Requirements

  • Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
  • At least 3 years of working experience as a Duty Manager in luxury hotel is required for this position.

  Apply Now  

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