Showing All Rooms Division Jobs

Filter by Job Level:


Page 1 of 55

Customer Service - Indonesia Speaker (Work From Home Job)

17-Jan
Alphatel Global Sdn Bhd | 23993Petaling Jaya - Petaling Jaya

Alphatel Global Sdn Bhd

We are a Telemarketing company based in Selangor, Malaysia.At ALPHATEL we provide customized Telemarketing Call Centre in Malaysia, Customer Service services according to company’s needs. We understand every company has their own unique requirements so we will spend time to understand and discuss with on how we can optimize Telemarketing solutions to be part of the overall marketing strategy. Our commitment is to customize inbound and outbound telemarketing solutions that add values, improve efficiencies and most importantly, increase sales. We also provide mass marketing solutions where we customize and mix digital marketing strategy such as Email Marketing ,Voice Broadcasting ,SMS Broadcasting and Voice Broadcasting to our Telemarketing Services and making us a perfect sales outsourcing partner and an extension to any internal sales team. 


Job Description

Job Highlights

  • Contract based (6 month review once and renew)
  • Positive and Open Minded Culture among the team

Job Highlights Benefits:

  • Basic Salary + Commission
  • Young and energetic
  • Birthday & Festival Celebration

You will play an important role in:

  • Perform outbound call and use social platform to contact customer (list provided) in order to retain existing customer.
  • Build positive working relationships with customers for repeat businesses.
  • Provide excellent customer services and ensure customer satisfaction.
  • Build positive working relationships with customers for repeat businesses.
  • Analyse customer feedbacks and develop new techniques with the intent of increasing customer loyalty and retention.
  • Prepare working report and perform analysis to evaluate the effectiveness of retention programs.
  • Meeting department monthly retention target.

Who are we looking for?

The successful candidate will have:

  1. Candidate must possess at least a secondary, Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  2. Prefer candidate with experiences in telesales / call centre (outbound)
  3. Able to converse and write well in Bahasa Indonesia and English.
  4. Strong working knowledge of Microsoft Office products.
  5. Ability to work rotational shifts.
  6. Ability to build rapport with customers and to understand their needs.
  7. Effective team players who like to work in a fast-paced and dynamic environment.
  8. Customer-orientated with good interpersonal and communication skills.
  9. Passionate and enthusiastic about customer service.

  Apply Now  

Assistant Front Office Manager

17-Jan
The Fullerton Bay Hotel | 23980Singapore - Central

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Prominently positioned in the heart of Singapore’s prestigious Central Business District and Arts and Cultural precinct, the luxury hotel is minutes from the city’s iconic cultural landmarks and close to the main shopping belts of Suntec City and Orchard Road. Well linked to various transportation hubs, the Raffles Place Mass Rapid Transit (subway) station is a few minutes’ walk away, a bus stop is just at our doorstep and the Singapore Changi International Airport is less than half hour’s drive away.


Job Description

Job Descriptions
  • Set up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation
  • Work closely with Rooms Division Manager in supervising, organizing, directing and coordinating the team members and activities of the Front Office
  • Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
  • Plan and prepare work schedules for Duty Manager and Front Desk team members
  • Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures
  • Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected
  • Coordinate with security in the investigation of irregularities and undesirable guests
  • Develop and maintain close business contact with house guest and to provide personalized service whenever possible
  • Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
  • Attend department heads meeting in the absence of the Rooms Division Manager or other meetings as required.
  • Train team members in procedures in case of emergency or fire
  • Inspect and check the room preparation for VIPs and ensure that all are in order
  • Assist Rooms Division Manager with daily administrative duties
Job Requirements 
  • Ability to listen and respond to demanding Guest needs
  • Excellent interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high levels of customer service
  • Ability to work under pressure

  Apply Now  

Front Office Manager

16-Jan
Hotel Mercure Jakarta Simatupang | 23973Indonesia - Jawa Tengah

Hotel Mercure Jakarta Simatupang

HOTEL Mercure Jakarta Simatupang is located in Lebak Bulus area and one of the main business property in the south. We have 232 rooms, all day dining restaurant, 3 banquet rooms and an attractive and trendy bar on the roof top. Hotel is located in TB Simatupang along the toll road exit Pondok Indah.


Job Description


Job Description

·        Behaves and acts in an exemplary fashion, embodying the brand mindset


·        Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel


·        Ensures the respect of procedures and hygiene and safety standards


·        Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high-quality guest services


·        Manages headcount and organization for optimum efficiency in compliance with legislation


·        Helps the department meet its targets


·        Helps increase hotel revenue through his/her sales efforts


Work Experience


• 2-year professional experience


•Customer Service Experience


•Good Communication and Listening Skills


•Knowledge in systems such as Rhapsody, especially Excel. Online Review Management platforms.


•These positions are available for Indonesian Nationality only


Benefits


•Working for an international Hotel Company


•Developing your talent through learning programs


•A Bienvenue card 


-

  Apply Now  

Front Office Assistant

16-Jan
PP Telecommunication Sdn Bhd | 23963Malaysia - Kuching

PP Telecommunication Sdn Bhd

PP Telecommunication Sdn Bhd, or pptelecom, stands among Malaysia’s well-connected telco company will a full-spectrum of information and communications technology (ICT) services and industry solutions armed with international capabilities. We commit ourselves to the provision of Internet services, telecommunications solutions, Media, Education and Government sectors.


Job Description

Description

Requirements
-    Minimum SPM/STPM or equivalent. Experience in customer service industry will be an added advantage.
-    Possess good interpersonal skills and well-groomed.
-    IT savvy and familiar with Microsoft tools and its applications.

Responsibilities
-    Greeting, welcoming, and directing visitors when entering the premise.
-    Answering, screening, and transferring calls to the relevant personnel, and to take appropriate actions when calls are not attended to.
-    Coordinating and keeping track of incoming and outgoing of office letters, parcels or documents.
-    Arrange travel and logistics arrangement for personnel, which include flight booking, accommodation, and transportation.
-    Keeping track of office supplies and stationeries inventory.
-    Provide administration support as instructed by superior and/or Management from time to time.

Company

We are a fully licensed operator for the whole of Malaysia, based in Kuching holding three licences awarded by the Malaysian Communication and Multimedia Commission (MCMC/SKMM) namely; Network Facilities Provider (NFP), Network Service Provider (NSP) and Application Service Provider (ASP). These licences are the required enablers for us to become a key telecommunications service provider in Sarawak, providing a solid base on which we build our global ambition.

We are a private company fully owned by our Sarawakian investors, with strong support from the government and the Sarawak Multimedia Authority (SMA).

A dynamic and growing team combining young and experienced professionals, with a blend of internationally experienced experts, based out of our offices in Kuching, Sarawak.

-

  Apply Now  

Front Office Executive

16-Jan
BEI HOLDINGS | 23965Malaysia - Miri

BEI HOLDINGS

We are a 3-Star hotel with 130 spacious accomodation rooms of different categories, tastefully furbished in soft colours and well equipped with modern facilities. In line with our business expansion, we seek for dynamic & qualifed candidate to join us.


Job Description

Description

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

Company

BEI HOLDINGS SDN BHD
(DYNASTY HOTEL, MIRI)

-

  Apply Now  

Duty Manager

15-Jan
PT Menara Permata Properti (Citadines Kuta Beach Bali) | 23953Indonesia - Kuta

PT Menara Permata Properti (Citadines Kuta Beach Bali)

Citadines Kuta Beach Bali is conveniently located on the shores of Bali’s famed Kuta beach. It is walking distance from major shopping, dining and entertainment outlets. Its strategic location provides you easy access to Beachwalk Mall – an open air shopping complex with over 200 luxurious retail outlets. The serviced residence is also walking distance to the most famous Hard Rock Café and a short drive to most happening beach club, Potato Head Beach Club.
Each of the 194-units residences, ranging from studios with some connecting units and two-bedroom apartments provides a comfortable and homely environment. It features modern amenities such as a home entertainment system with LED television with cable channels and complimentary in-room wireless internet access. The apartments are also designed to reflect a distinct Balinese touch, with fabrics influenced by traditional Indonesian Ikat designs.
At Citadines, you have the freedom to live the life you want by choosing from a range of services and amenities that best complements your lifestyle.
Guest areas are designed for your pure enjoyment and relaxation. A sparkling infinity pool with direct view of the breathtaking Kuta Beach invites you to cool off while indulging in a refreshing cocktail. Slow down to a leisurely pace and fall into a comfortable chair in our private lounge, the perfect spot for enjoying your favourite book amidst quiet surroundings.


Job Description

We’re looking for Duty Manager to be part of our team and first Ovolo hotel in Indonesia.


What you'll get...


Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.



  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you

  • Receive Hotel benefits in rooms and our fabulous F&B outlets

  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes

  • Develop relationships and make a difference to other people’s lives through our Community Programme

  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent


At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning…


About You!



  • Experience in lifestyle hotels

  • Strong in Front Office with previous team leader or supervisory experience is a must, along with proven ability to deliver an incredible, mind blowing, out of the Stratosphere experience for your Guests

  • Advanced knowledge of PMS (OPERA preferred). You must be able and confidently handle all kinds of Front Office functions; cashiering, guest profile, rooms management, night audit, etc

  • Shiny happy person that loves to make our guest and fellow team member shiny and happy too

  • An Indonesian citizen currently residing in Bali


The Gig



  • You will be reporting directly to Front Office Manager

  • Make our guests feel right at home with the ability to socialise, network and engage our guests

  • Deliver on our Super Shiny Service philosophy

  • Take the lead on everything Front Office and make it happen!

  • Drive upsell revenue through effective team training

  • Hands on, you are a natural born leader with the ability to nurture, develop and bring out the best in your Shiny Happy Team

  • Create, inspire, initiate. You have the freedom to do so so so..


 Join Us

Join us, we are cool. Get to be yourself. Not like 'ordinary' hotels. We are something different. There's something happening here


Shiny Happy people all round. That is our vision


Hurry and apply now BUTTON for this sought-after role! And  Check out ***************  today with what drives you and why you are a shiny happy person.

-

  Apply Now  

Duty Manager

15-Jan
Studio M Hotel Singapore | 23959Singapore - Central

Studio M Hotel Singapore

Studio M Hotel Singapore exudes avant-garde style and class in its offer of a great business stay or leisure getaway in the iconic entertainment precinct of Robertson Quay. Designed by Italian style maestro and architect, Piero Lissoni, it is the first fully loft-inspired Singapore hotel that also occupies a prime location in the city, within easy reach of both the Central Business District and the world famous Orchard Road.

Featuring unique loft style living spaces, Studio M Hotel Singapore has 360 guest rooms offering a stylish urban escape, each coming with essential contemporary conveniences such as wifi connectivity. Relax in style at our open-air tropical deck and enjoy such recreational highlights as a 25 metre lap pool, Jacuzzi and open-air gym.

Dining options include an enchanting alfresco experience ‘under the stars’ featuring a wide array of tapas and cocktails, while our nine-metre high Cabanas provide ideal venues for casual meetings in the city.


Job Description

Studio M Hotel, a 360-room lifestyle hotel located at Nanson Road, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 100 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:
Assistant Duty Manager/Duty Manager
Reporting to Director of Rooms, the incumbent shall be responsible to:-
  • To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;
  • Ensures implementation of on-day rate strategies;
  • Ensures Front Office staffing deployment appropriate for business volume;
  • Ensures proper execution of Log Book at end of the shift and
  • Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs;
Requirement:
  • GCE “O” Level with minimum experience in the similar capacity for 3 years
  • Ability to multi-task
  • Willing to work in 3 rotating shift, including weekends and public holidays
  • Able to conduct department training
  • Team player 
  • Knowledge in Opera system, handling cashiering and able to work in fast phase environment.
  • Good leadership skill, decision managing, conflict resolution, public relations and communication.
  • He or she to be able to set goals for team members and lead the front office team.
If you have the appropriate qualifications and proven experience to deliver successfully on the above responsibilities, we invite you to send in your application. We thank you for your interest and regret we are only able to notify shortlisted candidates.

  Apply Now  

Front Office Manager

15-Jan
SMILE INC DENTAL SURGEONS PTE LTD | 23958Singapore - Orchard

SMILE INC DENTAL SURGEONS PTE LTD

SMILE INC. DENTAL SURGEONS, established since 1997, continues as the premier leader in Singapore's dental field, as it has the past 22 years. A household and regional name for quality dental care, SMILE INC. continues to serve with its focus of providing high quality dental care and services, utilising the latest techniques and technologies, amid a patient-friendly setup.
SMILE INC.'s premier brand positioning is today cemented with its many wins over the years, most notably, as the Overall Winner (Established Brands) at Singapore's 'Oscars' - the Singapore Prestige Brand (SPBA) Award in 2014. As the first dental practice in Singapore to do so, with its win cutting across industries, it also clinched the Winner (Established Brands) SPBA Award for five (5) consecutive years from 2010 to 2014, and was inducted into the SPBA Hall of Fame 2014.
SMILE INC. was also Award winners in the Spirit of Enterprise 2009; SME1 Asia Award (Distinguished Category) in 2011; Asia Pacific Entrepreneurship Award in 2012 as well as the Total Defence Award (TDA) - NS Advocate Award for SMEs in 2015 and the TDA's Meritorious Defence Partner Awards from 2010 - 2013.


Job Description

Excellent command of Spoken and Written English

Computer literate

Registration, management and billing of patients

Dental Assisting experience added plus

Stock take work

Front office management

Full time - 2 positions (5 day or 5.75 day)

No nights or weekends / Sunday work

  Apply Now  

Duty Manager

14-Jan
D. A. DYNASTY CORPORATION | 23945Malaysia - Batu Pahat

D. A. DYNASTY CORPORATION

The Katerina Hotel is a four star hotel located amidst the vibrant township of Batu Pahat. The hotel is fifteen storey high and consists of 160 Deluxe Rooms and 28 Suites. The lobby greets you with the serenity of a European palace and the sight of beautiful chandeliers, ceiling heights mirrors, paintings and the sound of water can be sensed throughout the lobby. The main lobby is supported by huge round marbleized columns which stretch to a height of two storey.
The hotel is built to portray an image of its own blended by European style with Asian hospitality with unparalleled elegance through unique interior designs that combine Asian and European influences. Beautiful imported fixtures, Bali teak furniture, exquisite paintings and luminous chandeliers lead to Hotel Katerina’s serenity.
Definitely the only one and the best in Batu Pahat. When in Batu Pahat, choose Hotel Katerina as your home away form home and let us share with you the experience, serenity and lifestyle of the town called Batu Pahat.


Job Description


Job Responsibility
daily promotion of room, monthly report and etc.
Job Requirements




Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

DUTY MANAGER

14-Jan
Mandarin Oriental Hotel Group Limited | 23949Malaysia - Kuala Lumpur

Mandarin Oriental Hotel Group Limited

Enthusiastic individuals are invited to enhance a legendary tradition Mandarin Oriental, Kuala Lumpur, recognized as Malaysia's leading luxury hotel is encouraging dynamic and resourceful professionals to apply for the following position.


Job Description



Position: DUTY MANAGER

Job no: 527112

Employment type Full time

Property / Office: Mandarin Oriental, Kuala Lumpur

Location: Kuala Lumpur, Malaysia

Department: Front Office, Management (Manager)



DUTY MANAGER


Summary


Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences.  The primary responsibilities for this position are to ensure the comfort and satisfaction of Hotel guests through liaison between them and other departments.



We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills.



The Role of the Duty Manager



  • To maintain order and ensure guest satisfaction

  • Be fully conversant with the Hotel operations as a whole

  • Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness

  • Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.


Key Functions – Duty Manager



  • Greet, bid farewell, monitor and coordinate movement of all VIP guests

  • Handles guest complaints diligently and professionally and provide good feedback to the guests on satisfaction

  • Follows up on any special requests form guests as per instructions received from Front Office Manager and higher management

  • Responsible for the night audit process

  • Reports in the Duty Manager’s Log, any incidents for the Management’s attention and follow up with decisions made

  • Enforces the hotel’s credit policy by monitoring requests for paid-outs, cash advances and personal cheques

  • Checks high balance report of in-house guests, monitors credit limits and be the first line of contact when discussing matters on credit with guests

  • To perform Night Audit process

  • Responsible for handling lost and found (valuables only) by maintaining detailed records and liaising with Housekeeping

  • Organizes Duty Manager’ s meeting with FOM to discuss any operational matters

  • Patrols the Hotel premises regularly to ensure safety and security practices are being strictly adhered to

  • Be well versed with accident and incident reporting procedures and takes an active role in being a liaison person to assist guest on such issues

  • Be well versed with the emergency preparedness procedures and takes appropriate actions in the role of an ERT member

  • Assists in conducting site inspections during weekend, public holidays and when necessary 

  • Ensures Lobby Management strictly and in the areas of Guest Relations, Front Desk and Concierge     


Preferred Qualifications And Skills



  • Degree or Diploma in Hospitality Management from leading hotel schools

  • Minimum 5 years working experience in hospitality or tourism related industry, preferably in Front Office operations of deluxe international properties

  • Minimum 3 years in a managerial level in a deluxe international property

  • CPR/AED and First Aid certified

  • Excellent communication skills

  • Strong leadership skills and well versed in the entire Front Office operation

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Passionate, committed and meticulous


Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:


Malaysia work authorization is required for this position.


Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.



Advertised: 16 Dec 2021 Singapore Standard Time
Applications close: 15 Jan 2022 Singapore Standard Time


-

  Apply Now  

Front Office Supervisor

10-Jan
Hotel Mercure Jakarta Simatupang | 23943Indonesia - Sumatera Barat

Hotel Mercure Jakarta Simatupang

HOTEL Mercure Jakarta Simatupang is located in Lebak Bulus area and one of the main business property in the south. We have 232 rooms, all day dining restaurant, 3 banquet rooms and an attractive and trendy bar on the roof top. Hotel is located in TB Simatupang along the toll road exit Pondok Indah.


Job Description


Job Description

To ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.


Work Experience



  • Strong written and verbal communication skills.

  • Ability to lead and motivate a team.

  • Associate degree or higher (ideally in hospitality)

  • Previous front office experience.

  • Language skills.


Benefits



  • Be part of a global community hospitality industry

  • Talent development opportunity within Accor

  • Optimal employee experience and healthy working atmosphere


-

  Apply Now  

Front Office Executive

9-Jan
Capella Hotel Singapore | 23923Singapore - Southern Islands

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

Key Responsibilities

  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.

Talent Profile

  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Customer Service (Mandarin Speaker)

7-Jan
PT Bank ICBC Indonesia | 23910Indonesia - Jakarta Raya

PT Bank ICBC Indonesia

Our motto is, “Your Future is Our Future and Our Future is Your Future”. Due to our growth and expansion, we are seeking for highly talented candidates to fill in our vacant position.
A short story of us, PT. Bank ICBC Indonesia (ICBC Indonesia) is a subsidiary bank and is 97.83% owned by Industrial and Commercial Bank of China Ltd (ICBC Ltd), the biggest commercial bank in china, has been operating in Indonesia since 2007 with total 0f 19 branches in area of Jakarta, Surabaya, Bandung, Batam, Medan, Makassar, and Balikpapan.
ICBC Ltd in 2007 has won various honors such as "Best Bank in China", "Best Trading in the World", "Best Management Company in China" awarded by the magazine Bankers, Global Finance, The Assets, Finance Asia, and was appraised by Economic Observer as "Most Honored Corporation in China".
ICBC Indonesia has commitment to build a financial bridge to serve the ever-increasing economic corporation between China and Indonesia and it will also provides quality and diversified financial services to corporate and individual customers in Indonesia and ASEAN. 


Job Description

Requirement:

  • Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management or equivalent
  • At least 1 Year(s) of working experience in the related field is required for this position
  • Required Skill(s): good communication, good administration, MANDARIN SPEAKING
  • Preferably Staff (non-management & non-supervisor) specialized in Banking/Financial Services or equivalent

  Apply Now  

Duty Manager

7-Jan
D. A. DYNASTY CORPORATION | 23877Malaysia - Batu Pahat

D. A. DYNASTY CORPORATION

The Katerina Hotel is a four star hotel located amidst the vibrant township of Batu Pahat. The hotel is fifteen storey high and consists of 160 Deluxe Rooms and 28 Suites. The lobby greets you with the serenity of a European palace and the sight of beautiful chandeliers, ceiling heights mirrors, paintings and the sound of water can be sensed throughout the lobby. The main lobby is supported by huge round marbleized columns which stretch to a height of two storey.
The hotel is built to portray an image of its own blended by European style with Asian hospitality with unparalleled elegance through unique interior designs that combine Asian and European influences. Beautiful imported fixtures, Bali teak furniture, exquisite paintings and luminous chandeliers lead to Hotel Katerina’s serenity.
Definitely the only one and the best in Batu Pahat. When in Batu Pahat, choose Hotel Katerina as your home away form home and let us share with you the experience, serenity and lifestyle of the town called Batu Pahat.


Job Description


Job Responsibility
MONITOR DAILY ROOM BOOKING, MONTHLY REPORT & ETC.
Job Requirements




Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Front Office Assistant

7-Jan
BEST VIEW MANAGEMENT | 23888Malaysia - Klang/Port Klang

BEST VIEW MANAGEMENT

Candidate who possess the right skills and more importantly the 'right' attitude will always be welcomed to apply to join our family. We expect a lot from our new and old recruits alike, but in return we provide numerous opportunities for learning development and advancement to empower you to build a career in hospitality and hotel management.
By joining the group you will find yourself a part of a growing organization, we are committed to providing staff with a career in which they can grow and develop into talented and motivated individuals. We have a unique approach to our work culture and we pride ourselves on the 'passion and professionalism' of our employees.


Job Description


Job Responsibility
Assistant that can overall manage, perform, handles the operation of our business.
Reports duty to Manager and capable of working independently or in teamwork.
Job Requirements




Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Front Office Supervisor

7-Jan
Jora Jobs | 23894Malaysia - Negeri Sembilan

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Haarvestons Management Sdn.Bhd
Job Description
  • Maintaining front desk office supplies and equipment.
  • Managing budgets, records, and contracts.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conducting performance reviews with the front desk staff.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.

Job Qualifications
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

  Apply Now  

Guest Relation Assistant

7-Jan
Jora Jobs | 23893Malaysia - Selangor

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Hotel Armada (PJ) Sdn.Bhd
Job Description
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Job Qualifications
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.

  Apply Now  

GUEST RELATION SUPERVISOR

6-Jan
ISMAYA GROUP | 23862Indonesia - Jakarta Selatan

ISMAYA GROUP

Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate!
We are holding company of DRAGONFLY, SOCIAL HOUSE, SOCIAL GARDEN, OSTERIA GIA, SKYE, MR. FOX, A/A A/O BAR, MANARAI, PIZZA E BIRRA, PUBLIK MARKETTE, KITCHENETTE, TOKYO BELLY, THE PEOPLE’S CAFÉ, SUSHI GROOVE, SEJUICE ME, DJOURNAL COFFEE, DJOURNAL HOUSE, DARLIN RECORDS, ISMAYA LIVE, WE THE FEST (WTF), DJAKARTA WAREHOUSE PROJECT (DWP), JAKARTA CULINARY FEASTIVAL (JCF) and many more to come.


Job Description

Job Descriptions : 

  • Making a guest feel welcomed and they work closely with the staff to meet the needs of their guest.
  • Handling staff (training, motivating, team building, & coaching)
  • Handling reservation procedure
  • Handling all administration details related with reception area

 Job Requirements: 

  • Age maximum 29 years old
  • More than 2 years of experience in the same field
  • Minimum holding a Diploma Degree
  • Good knowledge of Reception operation
  • Good command of English 
  • Communicative, and have a good leadership skill
  • Good & pleasant grooming
  • Able to do basic administration / computer literature

  Apply Now  

Duty Manager

6-Jan
Hilton Hotels & Resorts | 23856Malaysia - George Town

Hilton Hotels & Resorts

DoubleTree by Hilton Kuala Lumpur opened in August 2010 marks the brand’s entry into the Southeast Asian market. The hotel is developed as part of a world class integrated development called The Intermark, which comprises two grade A office towers and a retail podium. 34-storey high with 540 guestrooms, the hotel rises high in the skyline of Malaysia’s capital city within Kuala Lumpur's Golden Triangle district, just northeast of KL City Centre.  Positioned along the prestigious Jalan Ampang at the Jalan Tun Razak crossing in what is known as Embassy Row, the DoubleTree by Hilton Kuala Lumpur serves as a convenient gateway for all that Kuala Lumpur has to offer. Within steps of this upscale hotel, the city's best shopping malls, dining, entertainment, the world-famous Petronas Twin Towers and Kuala Lumpur Convention Centre can be easily explored.  
Company Background
Part of Hilton Worldwide, DoubleTree by Hilton is a fast-growing global collection of contemporary, upscale hotels in more than 275 gateway cities, metropolitan areas and vacation destinations across five continents. Every little thing we do at DoubleTree by Hilton inspires us to create a rewarding experience for our hotel guests, our team members and the communities we proudly serve.  Our hospitality begins with a warm chocolate chip cookie welcome upon arrival and continues with the award-winning Hilton HHonors guest loyalty program, an array of fine services and amenities and our longstanding CARE Culture tradition that empowers more than 65,000 team members to provide the special comforts and acts of kindness that make the traveler feel human again.


Job Description


 

Job Description - Duty Manager (HOT07ZV9)




DoubleTree Penang 


Miami Beach 


 Batu Ferringhi 11100




A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.


What will I be doing?


A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:



  • Occupy the hotel lobby and other public areas, particularly at busy times

  • Engage Guests in conversation and provide general assistance

  • Manage, record, and resolve promptly all Guest complaints

  • Meet and greet VIP Guests and major corporate clients upon arrival

  • Coordinate the services and special facilities provided to long-stay Guests

  • Understand all credit procedures and ensure they are applied

  • Stay current with all hotel products, services, policies and emergency procedures

  • Monitor Guest satisfaction reports and implement actions to improve results

  • Handle, record and follow through with management issues or emergencies that arise

  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.




What are we looking for?


Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:



  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector

  • Good knowledge of Health and Safety and security procedures

  • Calm, efficient and the ability to work well under pressure

  • Excellent leadership skills and exceptional communication skills

  • A passion for delivering exceptional levels of guest service

  • Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector

  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:



  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel

  • A degree or diploma in Hotel Management or equivalent

  • An in-depth knowledge of the hotel, leisure or service sector


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



: Full-time


Brand: Doubletree by Hilton


: Manager


: Guest Services, Operations, and Front Office




 
-

  Apply Now  

Front Office Executive

6-Jan
Jora Jobs | 23842Malaysia - Kuala Lumpur

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Berjaya Times Square Hotel, Kuala Lumpur
JOB DESCRIPTION
  • Delivers the basic standards and provide exceptional guest service at all times.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Meets and greets all guests and assists with registrations.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Register hotel's guests in accordance with Front Office policies and procedures.
  • Understands rate structure and promotional rates available.
  • Be familiar with the hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocation.
  • Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
  • Ensure welcome cards and keys for arrival FIT guests are being prepared.
  • Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
  • Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
  • Assists the Duty Manager in efficiently managing the department to provide a courteous, professional, efficient and flexible service at all times.
  • Liaises with Housekeeping and other related departments on daily operation.
  • To update and maintain efficiently the current room status and to inform the Duty Manager, should their attention are needed.
  • Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
  • To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
  • To coordinate with Housekeeping department to solve room discrepancies.
  • To be able to propose and initiate better procedures of performing operation tasks.
  • Ensures the strict control of room keys.
  • Reports “Lost and Found” items.
  • To be familiar with the Front Office computer system and coordinate with IT Manager with periodical system maintenance.
  • Responds to changes in the Front Office function as dictated by the industry, company and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.

JOB REQUIREMENTS
  • Minimum SPM or Diploma in Tourism Management.
  • Excellent communications skill for both written and verbal. Multiple language skills are preferred.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good organisational skills.
  • Good problem solving skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • Job Types: Full-time, Contract
  • Salary: RM2,100.00 - RM2,600.00 per month

  Apply Now  

Front Office Assistant

6-Jan
Jora Jobs | 23843Malaysia - Kuala Lumpur

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Berjaya Times Square Hotel, Kuala Lumpur
JOB REQUIREMENTS
  • Minimum SPM or Diploma in Hospitality or Tourism Management.
  • Excellent communications skill for both written and verbal.
  • Multiple language skills are preferred.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good organisational skills.
  • Good problem solving skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • Willing to work on shift and public holiday.

JOB RESPONSIBILITIES
  • Deliver the basic standards and provide exceptional guest service at all times.
  • Greet all guests in a service orientated manner.
  • Maintain positive guest and colleague interactions with good working relationships.
  • Meet and greet all guests and assists with registrations.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Register Hotel guests in accordance with Front Office policies and procedures.
  • Understand rate structure and promotional rates available.
  • Be familiar with the Hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • Provide excellent service to internal customers as appropriate.
  • Update and efficiently maintain the current room status and to inform the Superiors, should their attention are needed.
  • Prepare welcome cards and keys for arrival FIT guests.
  • Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests.
  • Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
  • Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
  • Maintain sufficient stock of all supplies, such as printing materials, forms and stationery. To initiate replenishment as and when deem necessary.
  • Ensure the strict control of room keys.
  • Report “Lost and Found” items.
  • Support and embrace the spirit of “Team Work”.
  • Be familiar with the Front Office computer system.
  • Respond to changes in the Front Office function as dictated by the industry, company and Hotel.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • Salary: From RM1,800.00 per mont

  Apply Now  

Rooms Manager

6-Jan
Hap Seng Consolidated Berhad | 23857Malaysia - Kuala Lumpur

Hap Seng Consolidated Berhad

Hap Seng Consolidated Berhad (“HSCB”) is a public company listed on the Main Market of Bursa Malaysia Securities Berhad. HSCB is a diversified conglomerate with six core businesses - plantations, property investment and development, credit financing, automotive, fertilizers trading and building materials.
Progressive and forward-looking, the Group’s emphasis on value creation, operational excellence and sustainability has enabled the Group to consistently deliver value to our stakeholders.
If you are looking to grow, learn and challenge yourself, look no further as this is the organisation for you. If you are driven, energetic, and enthusiastic, Join us! Start your journey to achieve greater heights with us, doing so, by creating value together. From a humble past, a growing present, and to a better future. 


Job Description


Job Responsibility
Qualifications

The successful candidate will meet the following criteria-


•Degree or Diploma in Hospitality or Tourism Management or similar
•Minimum 2 years' work experience as Assistant Director of Rooms, or Front Office Manager in a larger operation
•Strong leadership, communication, interpersonal skills
•Motivated, energetic and positive personality
•Strong pre-opening experience(s)
••Well experienced in Kota Kinabalu area
•Technology and system savvy
•Strong proficiency in English, spoken and written


Job Requirements





Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Front Office Executive

6-Jan
Rocana Hotel Kuantan | 23858Malaysia - Pahang

Rocana Hotel Kuantan

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description


  1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

  2. To be able to up sell room accommodation during high occupancy to maximize revenue.

  3. To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

  4. To greet all guests in a service oriented manner.

  5. To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

  6. To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

  7. To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

  8. To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

  9.  To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

  10. To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

  11. To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

  12. To facilitate smooth check-in / out procedures.

  13. To implement effective key control procedures.

  14. To be able to propose and initiate better procedures of performing operation tasks.

  15. To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

  16. Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

  17. To coordinate with Housekeeping Department to solve room discrepancies.

  18. Able to handle guest complaints and report to Superior the nature of complaints and action taken.

  19. Ensure hotel guests are registered in accordance with Front Office policies and procedures.

  20. To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

  21. To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

  22. To undertake any other related duties that may be assigned from time to time.

  23. To perform other duties assigned by the Management from time to time.

-

  Apply Now  

Front Office Supervisor

6-Jan
Rocana Hotel Kuantan | 23859Malaysia - Pahang

Rocana Hotel Kuantan

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description


  1. To assign rooms according to guest requirements.

  2. To check daily guest arrival and departure list.

  3. To update room status regularly.

  4. To receive and assist VIP guest in their registration upon check in.

  5. To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.

  6. To arrange guest amenities to be delivered to VIP guests.

  7. To ensure that all group master folios are checked daily for their accuracy and availability of the supporting on daily basis.

  8. To settle guest complaints on room assignment and problems concerning room bills.

  9. To plan and check on the staff duty roster.

  10. To provide on the job training to subordinates and new recruits.

  11. To report any irregularities to his / her superior immediately.

  12. To supervise the subordinates in the daily preparation of various reports and job assignments when working overnight shift.  

  13. To attend to guest complaints and solve them amicably.

  14. To be able to handle guest’s inquiries effectively.

  15. To know the Hotel policies and required standards.

-

  Apply Now  

Front Office Executive

6-Jan
Hotel Jen Orchardgateway Singapore | 23868Singapore - Orchard

Hotel Jen Orchardgateway Singapore

Shangri-La Hotels and Resorts is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally.  We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.


Job Description

We are looking for a Front Office Executive to join our team

As a Front Office Executive, we rely on you to:

  • Take responsibility for all Golden Circle members and VIP guests
  • Ensure all guests enjoy the best possible hotel experience
  • Provide help and assistance to all guests
  • Engage with guests and enhance their overall experience with the hotel
  • Create an exceptional and memorable experience for all guests

We are looking for someone who:

  • Takes pride in being a hotelier
  • Loves interacting with guests and customers
  • Communicates and writes with fluency in English (as well as the local language)
  • Enjoys crafting creative and best-fit solutions
  • Preferably has relevant experience in the hospitality industry
  • Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

  Apply Now  

Duty Manager

6-Jan
Hotel Jen Orchardgateway Singapore | 23872Singapore - Orchard

Hotel Jen Orchardgateway Singapore

Shangri-La Hotels and Resorts is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally.  We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.


Job Description

We are looking for a Duty Manager to join our team

As a Duty Manager, we rely on you to:

  • Upkeep and general standard of the department under the guidance of the Front Office Manager
  • Ensure smooth operation on a daily basis
  • Review feedbacks, guest comments, and other information pertaining to front office
  • Track guest satisfication levels and ensure requirements are adhered to
  • Develop training programs for department

We are looking for someone who:

  • Takes pride in being a hotelier
  • Loves interacting with guests from all backgrounds
  • Communicates and writes with fluency in English
  • Preferably has relevant experience with an international 5* hotel group
  • Enjoys coming up with best fit solutions
  • Is a friendly, helpful and trustworthy leader
  • Must be detail-focused and guest-oriented
  • Has no fear of challenges

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidates will be required to adhere to the hotel's grooming and uniform guidelines issued.

  Apply Now  

Customer Service Manager (Mandarin Speaker)

2-Jan
PT CFLD Tangerang New Industry City Development | 23813Indonesia - Karawang

PT CFLD Tangerang New Industry City Development

WHO WE ARE
SwanCity is a leading developer focused on delivering quality communities and building communities across Southeast Asia. Headquartered in Singapore, SwanCity creates smart, sustainable luxury living spaces that perfectly blend work-live-play.


Job Description

Qualifications:

  • Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management or equivalent.
  • Required language(s): English & Mandarin
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably experienced and specialized in Property/Real Estate or equivalent.
  • Willing to be place at Karawang, Jawa Barat

Job Description:

  • Investigating & solving customer's problems which may be complex or long standing problems that has been passed on customer service staff
  • Monitoring & controling data eligibility for handover arrangements
  • Maintain Demo Area in tip top condition including laundry, fragrance, & item renewal
  • Supporting marketing events online & offline
  • Maintaining good relationship with moved in customers / residents
  • Ensure smooth & seamless daily operations

  Apply Now  

FRONT OFFICE CUM MEDIA ASSISTANT

2-Jan
7STONEZ MANAGEMENT | 23832Malaysia - Pahang

7STONEZ MANAGEMENT

7Stonez Management Sdn Bhd created to manage Holiday Apartment with the Hotel Service Quality. We strive to be an excellent player in the market place which enable us to be the leader of the industry


Job Description

Description

FRONT OFFICE CUM MEDIA ASSITANT
SENIOR / JUNIOR / ENTRY LEVEL
SALARY PACKAGE : RM 1500 - RM 2000 depends on experience

AFTER SPM / FRESH GRADUATE
APPRENTICE PACKAGE : RM 1300 - RM 1600 depends on experience
DURATION : 3 Months / 6 Months

- Handling and attend guest via whatApps, phone call, email or social media.
- Arrange payment collection i.e cash, bank in, credit card, VCC.
- Process cancellations and no show from OTA and makes sure that the cancellations and no
shows are being charged accordingly (if applicable).
- Checks cashiers in and out and verifies end of shift cash deposits.
- Checks billing instructions and folio posting.
- Perform night audit – including performing adjustments and corrections (if any), performing
daily housekeeping report and study occupancy reports to ensure accuracy.
- Monitoring keys in/out for inspection and housekeeping.
- Assist office records, documents or prepare various report.
- Responsible for office belongings and other company items set up for reservation team.
- Assist other departments wherever necessary.
- Ad-hoc from Manager reported to be assigned from time to time.
- Excellent knowledge of social media platforms such as Facebook, Instagram, and Twitter.
- Excellent communication skills.
- Eagerness to learn about new innovations and software.
- Develop media suggestions.

Company

Our company are operating short stay/apartment service business 7Stonez Genting Luxury Suites & 7STONEZ KLCC LUXURY SUITES

For 7Stonez Genting Luxury Suites we have few different apartment located at Geo38 Residence, Midhills and Windmill. We are situated in Genting Permai, Genting Highlands.

For 7Stonez KLCC Luxury Suites, Located in the Golden Triangle of Kuala Lumpur, consists of the famous PLATINUM RESIDENCE and ANGGUN RESIDENCE at Jalan Sultan Ismail vicinities. Both provide a stay across the street from the ordinary.

-

  Apply Now  

Hotel Duty Manager

2-Jan
Travelodge Hotels (Asia) Pte Ltd | 23838Singapore - Singapore

Travelodge Hotels (Asia) Pte Ltd

COMPANY PROFILE
Travelodge Hotels Asia (TLA) is a hotel management and franchise company responsible for the development of hotels in Asia under the globally-recognised Travelodge brand. Headquartered in Singapore, TLA is a wholly-owned subsidiary of the SGX-listed ICP Ltd.
As a company, TLA’s purpose is to enable travel for everyone, which is why we are focused on designing and operating mid-scale hotels in key destinations and capital cities across Asia. Today, we are one of the fastest growing regional hotel company, with 13 hotels in nine cities in under three years.
Now welcoming guests in Bangkok, Batam, Hong Kong, Ipoh, Kuala Lumpur, Pattaya, Penang, Singapore and Seoul, we aim to grow to 50 hotels by 2025.
With more than 300 employees working in our hotels and corporate office, we would love to welcome more passionate individuals excited about working in the travel and hospitality sector to join us on our journey of growth.


Job Description

JOB OVERVIEW

The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.

RESPONSIBILITIES:

  • Deliver best guest experiences at all times during their stay in the hotel
  • Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately
  • Oversees and ensure all guest folios are accurately billed at check out
  • Attend to all guest queries and requests
  • Provide feedback from Guests to Management for action
  • Able to manage and plan for front desk operations
  • Provides training to Guest Relations Officer whenever necessary
  • Assist in any other duties when required

QUALIFICATIONS & REQUIREMENTS

Qualifications:

  • Diploma in hospitality or tourism management or a related field with experience.

Experience:

  • Minimum 3 years’ experience working in the same capacity

Personal qualities & attributes:

  • Able to work on rotating shift, weekends, and PH
  • Team player who is organised and able to work independently
  • Outstanding communication and people skills
  • Detailed oriented and strong customer service skills
  • Can motivate fellow team members
  • Mature, responsible and takes ownership
  • Well-groomed and professional disposition
  • Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
  • Meticulous with strong attention to details with good follow-up
  • Able to provide leadership in creating a cohesive, creative, effective team environment

  Apply Now  

Duty Manager

1-Jan
Hotel Indonesia Kempinski Jakarta | 23811Indonesia - Jakarta Raya

Hotel Indonesia Kempinski Jakarta

Hotel Indonesia Kempinski Jakarta represents both, a celebration of the past and the future. By building the Hotel Indonesia, President Soekarno, the first President of an independent Indonesia, placed Jakarta on an international map of leading hotels. Since the 1960's, the Hotel Indonesia has been an iconic center of the nation. After complete remodeling to Hotel Indonesia Kempinski Jakarta, it will again take its center stage in the cosmopolitan city. The hotel’s interior design is inspired by contemporary Indonesian art and style, boasting 289 spacious rooms and suites in two adjacent buildings, including a lavish 412 sqm Presidential Suite with its private spa. An extensive convention area includes the spectacular 3,000 sqm Kempinski Grand Ballroom and 1,000 sqm Bali Room, perfect for memorable weddings which have become legendary in Jakarta. Located in Jakarta’s city center, Hotel Indonesia Kempinski Jakarta is the ideal place for business, shopping and extravagance.
History
In 1897, the Hotelbetriebs-Aktiengesellschaft Hotel management company was established in Berlin, marking the historical beginning of Kempinski Hotels as we know it today. At the turn of the century, the first grand hotels were built in Germany’s largest cities and several of these belonged to the Hotelbetriebs-Aktiengesellschaft when it was founded. At about the same time, M. Kempinski & Co. was founded by Berthold Kempinski in Berlin and developed in parallel, finally being acquired by the Hotelbetriebs-Aktiengesellschaft in 1953. Berthold Kempinski was born on October 10, 1843, in Raschkow in Posen (formerly a province of Prussia, but now known as Poland). He was one of two sons. In 1862, his brother, Moritz, opened a specialist wine shop in Breslau, also in Posen, called M. Kempinski & Co, which Berthold joined two years later. They worked hard at their enterprise together and ten years later, in 1872, Berthold and his wife, Helene, moved to Berlin and opened a wine shop under the same name, which they soon expanded into a restaurant with rooms. Berthold was ambitious and, seeing his new venture was proving successful, wanted to expand even further. He searched for a suitable location and, in 1889, he opened a restaurant in the Leipziger Strasse with several dining rooms, the biggest restaurant in Berlin at this time. As Berthold and Helene Kempinski had no sons, their daughter Frieda’s husband, Richard Unger, entered the small company M. Kempinski & Co.. Richard proved to be astute and was largely responsible for the company’s continued success. Noticing his son-in-law was capable of managing the company without him, Berthold retired and the company became Richard’s, even though the name was retained. Berthold Kempinski died on March 14, 1910, and was therefore spared from the events to follow. Until the First World War Richard, who now owned the company, had managed to build an enormous real estate complex revolving around his gastronomical business. During the First World War, the business ran smoothly and after the war, Richard even managed to buy his own production-centres. Then, as the Kurfürstendamm street began to enjoy more popularity, Richard bought and managed a restaurant at Ku’damm 27 (the address where to this date, the Kempinski Hotel Bristol proudly stands). In 1928, M. Kempinski & Co. also took over the management of the ‘Haus Vaterland’ on Potsdamer Square and introduced a sensational new concept - entertainment gastronomy – the likes of which Berlin had not seen before. After success, however, came sadness. In 1938, Richard Unger and his family emigrated to the United States of America to escape the war. Unfortunately, the Restaurant at Kurfürstendamm 27 was destroyed in a fire shortly before the war ended and all his other properties were destroyed by bombings. However, the Kempinski name was destined to survive and, after the war ended, Dr. Friedrich W. Unger, Berthold’s grandson and Richard Unger’s son, returned to Germany. In 1951 he started to build a hotel directly on the site of the destroyed restaurant at Kurfürstendamm 27. One year later the Kempinski Hotel opened and became the most modern and popular Grand Hotel of its time. It was the first five star hotel in Berlin and became renowned for its innovations – for example, building an indoor swimming pool. In 1953 Dr. Friedrich W. Unger sold his share of the business to the Hotelbetriebs-Aktiengesellschaft, established in 1897, which already ran hotels called the Bristol and the Kaiserhof. The name Bristol was taken over and used by the hotel at Ku’damm 27, which is how the hotel which is known today as the Kempinski Hotel Bristol acquired its name. With the acquisition of the Kempinski Hotel Bristol, the Hotelbetriebs-Aktiengesellschaft gained ground in the post-war international hotel business. All rights to the name Kempinski were finally acquired by the Hotelbetriebs-Aktiengesellschaft at the end of the 1960s so that, in 1970, the company could change its name to Kempinski Hotelbetriebs-Aktiengesellschaft. In 1977 the company was finally changed to Kempinski Aktiengesellschaft (AG). Over the years, the company took over other famous landmarks all over Germany. In 1957 the Atlantic Hotel in Hamburg, also know as the ‘white castle’ situated on the outer Alster Lake, and in 1970 50% of the stakes in the Hotel Vier Jahreszeiten in Munich, which established a long-standing partnership with Lufthansa, who was also a shareholder of the property. In 1979 the Hotel Gravenbruch near Frankfurt joined the group. In 1985 Lufthansa bought shares in Kempinski AG, enabling the traditional German Hotel group to operate hotels abroad. For this purpose, Kempinski Hotels S.A. was formed in Geneva, Switzerland, by Kempinski AG, Lufthansa AG and Rolaco S.A. In 1993, Kempinski AG acquired 100% of the shares in Kempinski Hotels S.A. The majority of shares in Kempinski AG is now indirectly owned by the Crown Property Bureau of Thailand. The stability afforded by the Crown Property Bureau’s commitment to Kempinski’s strategy of expansion has allowed the Company to diversify its portfolio by gaining international properties while concentrating its efforts on hotel management expertise. The Company retains one owned property – the Hotel Vier Jahreszeiten Kempinski Munich and two leases – Hotel Adlon Kempinski Berlin and Kempinski Grand Hotel des Bains St Moritz. Kempinski’s goal was and still is to make the Kempinski brand synonymous with individualistic luxury in hospitality. The Company aims to achieve this through assembling the world’s finest collection of individual, five star luxury properties, where each one is either the market leader or the destination’s most unique property, while maintaining a geographically balanced portfolio of city and resort destinations and continuing to offer guests distinctive and unique services. Today Kempinski's prestigious portfolio comprises over 53 luxurious properties in Europe, the Middle East & Africa and Asia. Well known and established names such as the Hotel Adlon Kempinski in Berlin, the Çirağan Palace Kempinski in Istanbul, the Emirates Palace in Abu Dhabi and the Kempinski Grand Hotel des Bains in St. Moritz are part of the international growing group. Each hotel and resort offers distinctive services combined with a luxurious style that reflects the individuality of the property and its location. "Revival of a Landmark" Hotel Indonesia has been a well known hotel since the 1960's and is a landmark in Jakarta, Indonesia. It is the first five star hotel in Jakarta and because of its history has been declared as national heritage by the local government. After complete remodeling, the hotel will be reborn in its natural beauty and continue its legacy under Kempinski management. More than one Century of Tradition, Style and Exclusivity Kempinski Hotels is Europe’s oldest and most established luxury hotel collection, founded in 1897. Since then, Kempinski hotels have hosted international celebrities, witnessed meetings between the world’s leaders and been a part of creating history around the globe. While the Group's roots are in Germany, its portfolio is now spread throughout Europe, Middle East, Africa and Asia with properties in locations such as Abu Dhabi, Beijing, Berlin, Budapest, the Dead Sea, Istanbul and St Moritz. Rich in tradition, it comprises a fine collection of sumptuous hotels and resorts, from the truly historic to the breathtakingly avant-garde. Exceptional Resorts While maintaining a leading position in the business travel market, endorsed by renowned properties in many of the world's key cities, Kempinski has entered the global resort market in response to growing consumer demand. The Group currently comprises many dedicated resorts, each of which offer an exceptional range of leisure facilities, luxury spa and a breathtaking location:
  • Kempinski Hotel Grand Arena Bansko, Bulgaria
  • Kempinski Hotel Giardino di Costanza Sicily, Italy
  • Kempinski Hotel San Lawrenz Gozo-Malta
  • Kempinski Hotel Bahía Estepona Costa del Sol, Spain
  • Kempinski Grand Hotel des Bains St Moritz, Switzerland
  • Le Mirador Kempinski Lake Geneva, Switzerland
  • Kempinski Hotel The Dome Belek, Turkey
  • Kempinski Hotel Barbaros Bay Bodrum, Turkey
  • Commune by the Great Wall Kempinski Beijing
  • Kempinski Hotel Sanya Hainan Island China
  • Kempinski Hotel Ajman United Arab Emirates
  • Kempinski Hotel Ishtar Dead Sea Jordan
  • Zamani Zanzibar Kempinski Tanzania
  • The Leela Kempinski Kovalam Beach Kerala, India
Personal service The name 'concierge' is extremely important for Kempinski, and for our guests, as it is the Concierge who responds to our personal needs, providing any requested service at any time. While other hotel groups have downgraded this service, Kempinski Hotels has revitalized the philosophy, ensuring our Concierge Teams remain highly respected, by providing the ultimate in personal recognition; not only meeting but exceed the expectations of our guests. To reflect their importance, a range of programmes have been developed in honour of the Concierge: Business Concierge, Kempinski's revolutionary corporate account recognition programme offers clients special discounts and privileges. To enhance and support Business Concierge, Kempinski developed a dedicated central database called KARIS (Key Accounts Rates & Information System). KARIS tracks and monitors corporate account production and facilitates instant rate offers and contracts. KARIS is unique to Kempinski and enables all sales staff to instantly access rates and cross-sell. Available throughout the year and on a seasonal basis (e.g. Summer and Winter Interludes), Leisure Concierge is a collection of promotions designed to meet the needs of discerning leisure travellers. Packages are available in all room categories, from standard rooms to suites and include a destination pack personally compiled by the hotel Concierge. Private Concierge is Kempinski's first guest recognition programme, offering invited members enhanced personal recognition and a series of ground breaking benefits, many of which are available whether or not the member is resident in the hotel. Meetings Concierge was launched in May 2001 and promises to respond to all inquiries within 24 hours. The new programme provides flexible and comprehensive services for groups of 10 participants or more as well as an A La Carte facility which enables tailor-made events. Costs vary by hotel but Daily Delegate Rates start from 45 Euros per person while overnight accommodation starts from 75 Euros per person (a full list is available on request). Over the years, Kempinski Hotels has developed into an innovative and highly respected collection of luxury properties, renowned for meeting and exceeding the demands of discerning international travellers. Each offers superior standards of service combined with a style that reflects the individuality of the hotel and its location.


Job Description


 

Job Description - Duty Manager (210001NX)





Duty Manager under the guidance of the Front Office Manager assesses, evaluate and ensure that long-term and short-term of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.


HOTEL INDONESIA KEMPINSKI JAKARTA


Hotel Indonesia Kempinski Jakarta is located next to the iconic Bundaran HI (Hotel Indonesia Roundabout) fountain at the heart of the city’s main shopping, business and lifestyle district. Its 289 rooms and suites offer grand views of Jakarta city, and the hotel boasts an array of amenities that caters to conventions and weddings as well as a broad collection of restaurants and bars. Integrated with the Grand Indonesia Shopping Town, Hotel Indonesia Kempinski Jakarta also offers unmatched convenience for all its guests. 


Key Responsibilities:



  • Ensures the smooth running of the operations on a day to day basis and in a pro-active manner

  • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles

  • Support and assist all Front Office sections

  • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems

  • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them

  • Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required

  • Control room availability for walk-ins and establish accountability for guests departure dates and times

  • Follow up with Housekeeping any unresolved room discrepancies

  • Maintain reservation procedures, same day arrivals

  • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions

  • Check all billing instructions and guest credit for accuracy.  Follow up and resolve


related issues



  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees

  • Ensures that all departmental information is kept accurately and up to date

  • Promotes in house sales and facilities to maximize hotel revenues

  • Understand and carries out duties in line with Hotel Emergency Procedures

  • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments

  • Inspects guestrooms on a daily basis

  • Co-ordinates/Assists security personnel in all related matters

  • Responds promptly to any operational requests from Front Office and other hotel departments

  • Attends to referred and unsolved problematic situations

  • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations

  • Completes VIP, delegations and group leaders welcome and farewell as appropriate

  • Conduct efficient hand-over with coming Manager





Desired Skills & Qualifications:



  • Diploma or Bachelor degree

  • Having experience for min. 2 years in the same position (preferably from 5* Hotel)

  • Excellent in English, both oral and written

  • Excellent written and verbal communication skills

  • Adaptability,  Energetic, and Thrive Under pressure

  • Computer literacy – Ms. Office and comprehensive Opera & Micros Knowledge


About Kempinski


Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 76 five-star hotels and residences in 31 countries and continues to add new properties in Europe, the Middle East, Africa, Asia and the Americas. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.


 

: Hotel Indonesia Kempinski Jakarta


: Indonesia-Jakarta


: Regular


: Manager/Senior Specialist


: Full-time


: Day Job


: Dec 30, 2021


: Ongoing




 
-

  Apply Now  

Assistant Manager - Front Office

1-Jan
Andaz Singapore | 23804Singapore - Rochor

Andaz Singapore

Andaz Singapore is a five-star hotel managed by Hyatt International, that focuses on design and relaxed luxury. This designer hotel is the the first Andaz hotel to open in South East-Asia back in 2017.
Andaz meaning “personal style” in Hindi, and it is where we set the stage for creative minds and inspired souls to come together as they are, be it guests or colleagues. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design will reflect the vibrant, creative and energetic culture of Singapore's expanding Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.
Andaz Singapore is a luxury lifestyle hotel concept offering 342 guestrooms and suites, alongside dynamic dining and drinking concepts, a rooftop bar on the 39th floor, four meeting and event spaces, a fitness center and an outdoor infinity swimming pool.
Surrounded by Little India, Kampong Glam and Bras Basah Bugis—with their intimate shop-house filled alleyways and atmospheric colours, textures and flavours—Andaz Singapore will be truly immersed in these vibrant neighbourhoods –adapting the traditional alleyway look and feel up in the hotel, but with a contemporary approach for a highly unique guest experience.


Job Description

Come join us to express your Andaz as Assistant Manager – Front Office if the following describes you. 

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. This includes providing support and guidance to fellow associates to ensure a successful and effective operation.

 Your Profile

  • Ideally with a university degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
  • Well-developed communication and customer relations skills.
  • Exceptional customer service skills and proven problem-solving skills.
  • Strong Leadership qualities including professionalism and excellent presentation.
  • A can-do attitude.

JOIN US NOW AND ENJOY JOINING REWARDS WORTH UP TO $800!

  • After confirmation - $150 AlleyOn25 Dining Vouchers
  • 3 Months after confirmation - 1-Night Stay at Andaz inclu. breakfast for 2
  • After 1 year of service - $300 Shopping Vouchers

*terms & conditions apply*

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

  Apply Now  

Guest Experience Executive

31-Dec
InterContinental Singapore | 23802Singapore - Rochor

InterContinental Singapore

Whether your passion is soccer, sewing or surfing, we are interested in you! At IHG, we employ people that apply the same amount of passion to their jobs as they do their hobbies. - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our professional and friendly team. Your passion will help us to become one of the very best companies in the world by creating great hotels guests love. A unique landmark set in the heart of historic Bugis; InterContinental Singapore is Singapore's only Peranakan-inspired luxury hotel. The hotel décor reflects its distinctive Peranakan (Straits Chinese) architecture, ornate art and tapestry. There are 403 guestrooms including Deluxe rooms, the signature Peranakan-inspired Shophouse rooms, Premier rooms, Club InterContinental rooms and a range of luxury suites. Since opening its doors in 1995, InterContinental Singapore has earned and maintained a strong reputation for outstanding service, recently awarded for "Service Excellence" and "Best Front of the House" by Hospitality Asia Platinum Awards 2009-2011, Singapore Series. Services and facilities include a newly renovated Peranakan-inspired Club InterContinental Lounge, a lobby lounge, a bar, three restaurants serving Chinese, Japanese and International cuisines; a swimming pool and 24-hour fitness, room service, business centre, fitness centre, laundry and valet. 


Job Description

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Executive, you will not only be the person they rely on to handle transactions, taking care of the Guest Experience Ambassador, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.

YOUR DAY-TO-DAY

· Be the warm welcome that kicks off a memorable guest experience

· Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge

· Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.

· Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller

· Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.

· Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager. 

· Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.

· Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

· Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.

· Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay

· Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality. 

· Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.

· Develops and oversees Guest Experience Associates, mentors and coaches Associates functionally.

· Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.  

  Apply Now  

Front Desk Executive

31-Dec
GP Hotel Management Pte. Ltd. | 23801Singapore - West

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.


Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.
We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.
With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
Job Details (Here’s what you can expect!)
  • You get to work primarily in 1 of our 23 hotels in Singapore
  • 4 days’ work week and overtime on non-working days
  • Duty Meal allowance and uniform allowance
  • Attractive incentive and bonus
Job Responsibilities:
  • Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
  • Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
  • Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
  • Accounting and maintaining an accurate cash float.
  • Any other ad-hoc duties assigned.
Job Requirements:
  • Passionate individuals who love customer service
  • Communicate fluently in English
  • Independent and work well in a team
  • Work on weekends and public holidays
  • Work day shifts and night shifts

  Apply Now  

Front Office Supervisor

28-Dec
Jora Jobs | 23771Malaysia - Pahang

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Rocana Hotel Kuantan
  • To assign rooms according to guest requirements.
  • To check daily guest arrival and departure list.
  • To update room status regularly.
  • To receive and assist VIP guest in their registration upon check in.
  • To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
  • To arrange guest amenities to be delivered to VIP guests.
  • To ensure that all group master folios are checked daily for their accuracy and availability of the supporting on daily basis.
  • To settle guest complaints on room assignment and problems concerning room bills.
  • To plan and check on the staff duty roster.
  • To provide on the job training to subordinates and new recruits.
  • To report any irregularities to his / her superior immediately.
  • To supervise the subordinates in the daily preparation of various reports and job assignments when working overnight shift. 
  • To attend to guest complaints and solve them amicably.
  • To be able to handle guest’s inquiries effectively.
  • To know the Hotel policies and required standards.

  Apply Now  

Front Office Executive

28-Dec
Jora Jobs | 23772Malaysia - Pahang

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Rocana Hotel Kuantan
  • To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.
  • To be able to up sell room accommodation during high occupancy to maximize revenue.
  • To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.
  • To greet all guests in a service oriented manner.
  • To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.
  • To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.
  • To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
  • To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.
  • To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.
  • To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.
  • To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.
  • To facilitate smooth check-in / out procedures.
  • To implement effective key control procedures.
  • To be able to propose and initiate better procedures of performing operation tasks.
  • To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.
  • Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.
  • To coordinate with Housekeeping Department to solve room discrepancies.
  • Able to handle guest complaints and report to Superior the nature of complaints and action taken.
  • Ensure hotel guests are registered in accordance with Front Office policies and procedures.
  • To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.
  • To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.
  • To undertake any other related duties that may be assigned from time to time.
  • To perform other duties assigned by the Management from time to time.

  Apply Now  

Front Office Assistant

28-Dec
Jora Jobs | 23773Malaysia - Pahang

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Rocana Hotel Kuantan
  • To assign rooms according to guest requirements.
  • To check daily guest arrival and departure list.
  • To update room status hourly as per the Housekeeping report.
  • To receive and assist VIP guest in their registration upon check in.
  • To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
  • To arrange guest amenities to be delivered to VIP guests.
  • To ensure that all group master folios are checked daily for their accuracy.
  • To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early.
  • To attend to all on the job training sessions.
  • To report any irregularities to the FOS / FOE immediately.
  • To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required.
  • To attend to guest complaints and solve them amicably.
  • To be able to handle guest’s inquiries effectively.
  • To be fully conversant with the department policies and procedures and operating standards.
  • To be very familiar with the various types of rooms, their locations and the respective rates.
  • To carry out other related duties as assigned by the FOE / FOS.

  Apply Now  

Front Office Assistant

28-Dec
KEY FRC MANAGEMENT SDN. BHD. | 23775Malaysia - Puchong

KEY FRC MANAGEMENT SDN. BHD.

A boutique hotel is looking for energetic, motivated and dedicated individual to join our growing team.
Currently our group have the hotel outlets as:
- Win Win Boutique Hotel (PD)
- Best View Hotel (Kelana Jaya)
- 2 more hotels will open at Kinrara and Shah Alam


Job Description

  • Receptionists are responsible for the reception area of a business.
  • They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors.
  • They are the first point of contact for clients and customers.

Requirement:

  • Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  Apply Now  

Guest Service Assistant

26-Dec
DWIJAYA HARTA | 23750Malaysia - Kuantan

DWIJAYA HARTA

Leverage on the business facilities and tastefully designed accommodation to meet your travelling and business needs. Inspired by its contemporary design, The Leverage Business Hotel is proud to provide a venue suited to meet the needs of the guest who stay for business, conference and meeting, or simply as tourists or travelers. 

Giving a detailed thought to every businessmans, entrepreneurs and networkers expectations, the hotel believes the key to business success is leveraging on the speed and on the network and connections that we are able to offer. 
 


Job Description


Job Responsibility
#In charge of registration of guests at check-in, identification checked, all pertinent information is obtained, confirmation sheet is printed and signed by guest
#Assists in pre-registration/reservations
#cashiering duties, including proper credit and cash handling policies and procedures
#Comprehend and communicate efficiently between relevant department/ guest on room status, locations, availability and rates
#Maintaining front desk tidiness and presentable
#Coordinates room status updates with the housekeeping department by notifying housekeepers of all checkouts, late checkouts, early check-ins and special requests
#Requirements: Minimum SPM and Certificate in Hospitality will be an advantage
#Good command of spoken English, Bahasa Malaysia and preferably Mandarin speaking
#Has experience in front desk/ guest service. Able to work on shift.
#Fresh graduates are encourage to apply
#Able to multitask and work independently with minimum supervision
honest, reliable, efficient and professional at all times, friendly and humble with a cheerful attitude. Customer service-oriented.
#Good knowledge of MS Office (especially Word and Excel)
#Preferably familiar with hotel property management system – IFCA
Job Requirements




Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Front Office Executive

26-Dec
voco® Orchard Singapore | 23867Singapore - Central

voco® Orchard Singapore

Don’t press esc! It’s not a mistake… IHG Hotels & Resorts to unveil the latest premium voco™ hotel brand in South East Asia on Singapore’s world-famous Orchard Road from January 2022.
voco® Orchard Singapore will provide guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.


Job Description

About Us
Don’t press esc! It’s not a mistake… IHG Hotels & Resorts to unveil the latest premium voco™ hotel brand in South East Asia on Singapore’s world-famous Orchard Road from January 2022.
The current 423-room hotel will rebrand from Hilton Singapore and upon its relaunch, provide guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day
The Front Office Executive will check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures at voco Orchard Singapore.
People
  • Answer phones in a prompt and courteous manner.
  • Welcome guests in a friendly, prompt and professional manner. 
  • Register guests, issue room keys, provide information on hotel services and room location. 
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Financial
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Up-sell rooms where possible to maximize hotel revenue.
Guest Experience
  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Responsible Business
  • Promote team work and quality service through daily communications and coordination with other departments. 
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you
  • You have minimum 2 years working experience in a frontline or customer facing position. 
  • Minimum 1 year of relevant working experience in a hotel will be an advantage
  • Proficiency in Opera Property Management System will be an added advantage
  • Must speak fluent English
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

  Apply Now  

Duty Manager

26-Dec
| 23751Singapore - Central

This Guest Service Executive position will be based in our Serviced Apartments and is centrally-located.

Working Hours:

  • 6-day work week including weekends & public holidays
  • 7.30am – 3.30pm or 2pm – 10pm (No midnight shift)


Job Description

Administration Duties:

  • Compile summary listing for newspaper, transportation, telephone usage, birthday cake/gift orders and courier charges etc.
  • Check that all payments made are posted correctly in SMS before banking-in.
  • Prepare remittance advices for cash, credit card and cheque payment.
  • All cash collected are to bank into company’s account via ATM located in Great World City.
  • Assist Guest Services Manager in submission of invoices for payment to vendors.
  • Raise Purchase Order in SAP.
  • Assist Guest Services Manager to obtain quotations from vendors, when required.
  • Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
  • Assist with Review Pro survey reply.
  • Assist in ordering monthly staff lunch for all departments.

Apartments:

  • Inspect and check apartments for new arrivals, raise work order via e-Connect for defects.
  • Conduct site inspection during weekends, public holiday and after office hours.
  • Change and replace apartment’s door lock batteries and safe box batteries as and when needed.
  • Raise work order via e-Connect for defects reported by residents and staff.

Front Office & Cashiering Duties:

  • Carry out check-in and check-out procedures.
  • Collect payment from residents.
  • Prepare check-in folder - relevant forms and keys for arriving residents.
  • Program Saflok keycards.
  • Issue keys for mailbox, bedroom and terrace.
  • Post sales transactions and miscellaneous charges in SMS.
  • Record the accurate accounting of cash float, credit card vouchers and cheque collected.
  • Prepare remittance advices for deposit of payment collected
  • Prepare forms for refund of security/miscellaneous deposit for checked-out residents.

Guests’ Activity:

  • Ensure kid’s activity is conducted monthly.
  • Responsible for the co-ordination and supervision of Guest Services functions as directed by Guest Services Manager.

Residents’ matters:

  • Handle residents’ requests and complaints promptly and courteously.
  • Coordinate with other departments to resolve resident’s feedback or complaints.
  • Resolve resident’s feedback/issue involving service provider.
  • Carry out investigation on report of lost item(s) by the resident.
  • Obtain daily temperature and compile record for SHN residents.

Staff Matters:

  • Ensure all Guest Services Executives report to work on time.
  • Reschedule roster when the scheduled staff member is on MC.
  • Meal break relief for Guest Services Executives.
  • Ensure that all Guest Services Executives perform their duties in accordance with the standard operating procedures.
  • Guide Guest Services Executives handle difficult situations and demanding residents.

Operations:

  • Ensure that the morning shuttle bus service arranged for our residents arrives and leaves as schedule.
  • Read the Security Occurrence log book daily and ensure that follow-up actions are taken on feedback or complaints by residents.
  • Assist in implementation of Covid-19 measures.
  • Ensure facilities (Lounge, Gymnasium, Rejuvenate, Play) are in order.

Working Hours:

  • 6-day work week including weekends & public holidays
  • 7.30am – 3.30pm or 2pm – 10pm

Job Requirements:

  • At least 2 yrs experience in hotel / serviced apartments / customer service
  • Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism

  Apply Now  

Guest Service Assistant

19-Dec
NXG Global | 23743Malaysia - Kota Kinabalu

NXG Global

Nexgen is one of the World’s leading anti-aging supplements, skin care, biomedical devices and global services Group of Companies. Headquartered in Hong Kong, Nexgen cutting edge biomolecular therapies products are researched, innovated and trade marked in Switzerland. The supplements include leading global brands like the Award Winning MFIII, SCell and Vitaswiss. Its global services company, NXG Global Sdn Bhd is East Malaysia’s First company to be awarded the prestigious Multimedia Super Corridor Status (aka Silicon Valley of Malaysia), providing integrated and multi-functional business solutions to our clients – including renown brand owners of MF3, MF+ and others.


Job Description

Description

Guest Service Assistant (Non-Executive Level)
Responsiblities:
•    Assist Guest Service Manager and team.
•    Assist in invoicing clients.
•    Assist in-stock orders from time to time.
•    Understand clients and represent them well.
•    Making arrangements for clients’ transportation & accommodation
•    Attend to the clients’ needs during their treatment.
•    Making arrangements for the translation of clients’ medical reports
•    Attending to clients via WhatsApp and WeChat with regard to their orders, requests, and queries.
•    Provide client support and interpretation within and out of the country.
•    Maintain excellent relationships with clients.
•    Maintains up-to-date client information.
•    Overseas traveling is required when assigned by Management.
•    Any other duties assigned by Management from time to time as they deem fit.

Requirements:
•    Candidates with Diploma or equivalent.
•    Knowledge of office management systems and procedures.
•    Excellent time management skills and ability to multi-task and prioritize work.
•    Good command of English and Mandarin, excellent written and verbal communication skills in both languages.
•    Strong organizational and planning skills.
•    Proficiency in MS Office
•    Female only

Specific Location:
•    Alam Mesra, Kota Kinabalu, Sabah

Working Hours:
•    5-day work week
•    9.00AM-6.00PM with 1 hour lunch break

Benefits & Others (Upon Confirmation):
•    Medical Benefit (Outpatient Medical Claim)
•    Group Insurance coverage
•    Annual Leave
•    EPF, SOCSO, EIS contribution.

Company

Nexgen is one of the World’s leading anti-aging supplements, skin care, biomedical devices and global services Group of Companies. Headquartered in Hong Kong, Nexgen cutting edge biomolecular therapies products are researched, innovated and trade marked in Switzerland. The supplements include leading global brands like the Award Winning MFIII, SCell and Vitaswiss. Its global services company, NXG Global Sdn Bhd is East Malaysia’s First company to be awarded the prestigious Multimedia Super Corridor Status (aka Silicon Valley of Malaysia), providing integrated and multi-functional business solutions to our clients – including renown brand owners of MF3, MF+ and others.

-

  Apply Now  

Front Office Assistant

19-Dec
MAJESTIC HOTELS & RESORTS | 23732Malaysia - Melaka

MAJESTIC HOTELS & RESORTS

Philea Mines Beach Resort.
The Only Beach in The City!
Nestled amidst the concrete jungle of Kuala Lumpur, is an unexpected haven offering a full experience of sophisticated style, comfort, privacy and tranquility. Well known as the “beach in the city” and living up to its name, Philea Mines Beach Resort caters to varieties of services such as health retreats, weekend getaways, garden weddings, beach barbeques and other team building corporate events.
Contact Us at:
Philea Mines Beach Resort Sdn Bhd
Jalan Dulang, Mines Resort City
43300 Seri Kembangan, Selangor, Malaysia.
Tel        : 603 8943 6688
Fax       : 603 8943 5555


Job Description


Job Responsibility
-Greeting visitors and accepting deliveries.
-Handling incoming calls and operating a switchboard.
-Handle Check-in or Check-out guest

Job Requirements





Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Guest Service Executive - Front Office

19-Dec
SSG Hotels Pte Ltd | 23726Singapore - Singapore

SSG Hotels Pte Ltd

The Garcha Group

Duxton Reserve Hotel, Singapore

Singpapore's Marriott Collection Brand of hotels (Autograph Collection and Tribute Portfolio Hotel) make up the four Garcha Group of hotels: Maxwell Reserve Hotel, Duxton Reserve Hotel, The Vagabond Club and The Serangoon House. Together these four hotels bring to Singapore the high-end luxury boutique hotel expereince. Maxwell Reserve Hotel as well as Duxton Reserve Hotel are set in a block of heritage shop houses in Singapore’s Chinatown that have been beautifully restored to their original grandeur with interiors by French designer Jacques Garcia and Anoushka Hempel. Each of the hotel’s 138 and 50 guest rooms and suites are carefully decorated with custom furnishings and original artwork. They offer an eclectic collection of concept restaurants and bars, complementing other in-house facilities such as an outdoor rooftop lap pool and well-equipped gym.


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group with the following hotels:

Maxwell Reserve, Autograph Collection Hotel (Marriott)

Duxton Reserve, Autograph Collection Hotel (Marriott)

The Vagabond Club, a Tribute Portfolio Hotel (Marriott)

The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- Customized Uniform Allowance

- 20% off Food & Beverage at all Marriott

- 50%-35% off Garcha Group restaurants and bars.

- Night Shift allowance

- Split Shift Allowance

- Overtime Pay

- Paid Leave Entitlement 7-14 days (as applicable dependent on position)

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Other Requirements

  • Candidate must possess at least Professional Certificate/NITEC in any field
  • Required language(s): English, preferable one other spoken language
  • At least 2 year(s) of working experience in a related field
  • Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
  • Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

  Apply Now  

Front Office Assistant/ Senior Assistant

17-Dec
Fenix Inn | 23876Malaysia - Melaka
This job post is more than 31 days old and may no longer be valid.

Fenix Inn

Fenix Inn Melaka was established in 2006 and this budget hotel in Melaka has since grown from a 36-room hotel to a recognized 82-room landmark for accommodation in Malacca. As we strive for excellence, we pride ourselves for cleanliness and convenience is our aim to make our guests feel at home.
Fenix Inn is conveniently located at the heart of Melaka Town; it is also a stone throw away from the UNESCO World Heritage Sites, popular shopping, dining, and entertainment spots. While a well-established healthcare facility, Mahkota Medical Centre is also just around the corner.


Job Description


Job Responsibility
Responsibilities:
• Provide full support and co-operation to the Executive Director/ Front Office Supervisor in achieving the vision and mission statement, objectives and quality standard of the Hotel.
• Responsible for the overall operations of the Front Desk by ensuring provision of registration, cashiering and information function at the Front Desk.
• Greet all Hotel guests and patrons of the Hotel with utmost respect and courtesy as well as manage and receive all guests’ requests and telephone calls.
• Handle any guest or work related problems. To ensure that any complaints or requests from guests have been recorded, referred to Executive Director/ Front Office Supervisor and to take immediate corrective action.
• Perform other duties, which are assigned by the superior from time to time.

Requirements:
• Candidate must possess at least a SPM/STPM/"A" Level/Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any discipline.
• At least 1 year of working experience in the related field.
• Required languages: English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage.
• Pleasant personality with good organizational skills.
• Able to work under pressure, self starter, result oriented and also a team player.
• Full time positions available.
• Able to work on night shifts, weekends and public holidays.
• A senior position may be offered based on the candidate's experience.


Job Requirements





Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Guest Experience Lead (F&B Supervisor)

12-Dec
Resorts World at Sentosa Pte Ltd | 23698Central - Central
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.


Job Description

Primary Responsibilities
  • Create memorable experience for guest during special occasions
  • Host and engage the guest while serving food and beverage
  • Ensure guest’s food and beverage are served promptly in accordance to their orders
  • Provide suggestion to guest for wine and alcoholic beverage 
  • Process the food orders and operating a cash register, replenishment of stocks, polishing the cutleries and completing other assigned tasks
  • Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service
Requirements
  • GCE O Level or equivalent
  • Min 2 year experience in Supervisory level preferably in Hotel restaurants
  • Basic knowledge in beverage preparation
  • Good interpersonal and communication skills with cheerful personality
  • Able to perform rotating shifts, including working on weekends and public holidays

  Apply Now  

Front office Executive (Senior)

12-Dec
Gangsa Gemilang | 23706Malaysia - Kuantan
This job post is more than 31 days old and may no longer be valid.

Gangsa Gemilang

Rocana Hotel is located in the heart of Kuantan, just a 5-minute walk from Berjaya Megamall. It provides spacious rooms fitted with beautiful wood furnishings and free Wi-Fi throughout the hotel.
Hotel Rocana’s rooms are fully air conditioned and feature an en suite bathroom, a flat-screen TV and a writing desk. It's special designed provides comfort and convenience stay for business and modern traveller.
In line with our expansion plans, we seek dynamic and highly committed individuals for career positions within the group.


Job Description

Description

1.    To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhhe respectivered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominationTo ens and the depository at the end of a respective shift.
2.    To be able to up sell room accommodation during high occupancy to maximize revenue.
3.    To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.
4.    To greet all guests in a service oriented manner.
5.    To be familiar with the Hotel Management System and coordinate with the IT Manager with periodical system maintenance.
6.    To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.
7.    To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
8.    To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the Log Book.
9.     To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.
10.    To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.
11.    To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.
12.    To facilitate smooth check-in / out procedures.
13.    To implement effective key control procedures.
14.    To be able to propose and initiate better procedures of performing operation tasks.
15.    To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationery. To initiate replenishment as and when deem necessary.
16.    Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.
17.    To coordinate with Housekeeping Department to solve room discrepancies.
18.    Able to handle guest complaints and report to Superior the nature of complaints and action taken.
19.    Ensure hotel guests are registered in accordance with Front Office policies and procedures.
20.    To submit the attendance report and overtime to Human Resource Department.
21.    To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.
22.    To undertake any other related duties that may be assigned from time to time.
23.    To perform other duties assigned by the Management from time to time.

Company

Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers’ needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities.
Our hotel official website is ***************

-

  Apply Now  

Front Office Manager

12-Dec
PENGKALEN HOLIDAY RESORT SDN. BHD. | 23697Malaysia - Port Dickson
This job post is more than 31 days old and may no longer be valid.

PENGKALEN HOLIDAY RESORT SDN. BHD.

In line with our continued growth, we are looking for suitably qualified candidate to fill the following position:


Job Description


Job Responsibility
Giving personalized service and attention to guest during their stay and ensuring guest special requests are accomplished. In other words, to maximize the number of guest receiving personalize attention whereby optimum satisfaction is achieved, to increase the numbers of returning guests.
Job Requirements




Job Benifits

  • EPF

  • SOCSO

  • Annual Leave

-

  Apply Now  

Guest Services Executive (Front Office)

12-Dec
Mandarin Oriental, Singapore | 23721Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Mandarin Oriental, Singapore

Situated in the heart of Marina Bay with stunning views of the city skyline and the bay, Mandarin Oriental, Singapore is the oriental world of luxury like no other. Our people are the reason why we have grown from our Oriental beginnings into a globally recognised brand. Since we opened our doors in 1987, our colleagues have created a world that makes Mandarin Oriental experience memorable.  Working in harmony, respect each other and passionate about what we do make us proud to be part of MO family.  This passion has translated into numerous awards such as Tripartite Alliance Award, AON Best Employer, Human Resources Excellence Awards, Human Capital Partnership and the only Forbes ‘Five Star’ awarded Hotel and Spa in the country since its inauguration in 2012.

If you want to be part of a culture that makes its colleagues feel valued every day, to know that your success is our success, then come join us, join the MO family.  We craft unique learning and development programmes for various stages in your career so that together, we grow, continuously.


Job Description

Job Responsibilities:
Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
  • Manage room control, monitor availability and efficient release of rooms for arrival guests.
  • Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Identify guests for meet and greet from the arrival and departure reports.
  • Handling cashiering duties.
  • Monitor major group movement and coordinate with the various departments.
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
  • Attend scheduled meetings.
  • Well-versed with Mandarin Oriental Hotel Group goals and information.
  • Perform any other duties as assigned by Superior.
  • Attends to guests with regards to general inquires, request and complaints.
  • Meet and greet all the guests upon their arrival and /or departure.
  • Extensively collect and gather all feedbacks from guests.
  • Conduct Courtesy calls to guests during the course of their stays.
  • Assist in VIP check in.
  • Assist in major group movements.
Job Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
  • Good communication and interpersonal skills
  • Enjoys interacting with guests and working in a fast paced environment 
  • Candidate must be able to work rotationary shifts, weekends and holidays

  Apply Now  

Guest Experience Manager

11-Dec
PT Sumbermitra Wisata Graha | 23676Indonesia - Jakarta Raya
This job post is more than 31 days old and may no longer be valid.

PT Sumbermitra Wisata Graha

Headquartered in the heart of Asia, Singapore. Alila is a maven for the luxury hotel and resort business of the future, with cross cultural personalisation, ethical & sustainable business practices and design-driven functionality at its core

The hallmark of Alila is the combination of innovative design and luxury in unique locations, set apart by an unprecedented level of private space, personalised hospitality and destination experiences


Job Description

Return to Search



Alila


Alila SCBD Jakarta



JW - Jakarta



Front Office


Department Head/Manager


Full-time


Req ID: JAK000409






Share Guest Experience Manager on LinkedIn
Tweet Guest Experience Manager
Share Guest Experience Manager on Facebook
Share Guest Experience Manager via Email


Summary



A haven of relaxation infused with contemporary style, Alila SCBD .  Jakarta serves as a vibrant and modern retreat for both young urbanites and top executives. Located in the heart of Jakarta's Financial District, next door to the Indonesia Stock Exchange, the hotel provides a wealth of dining and entertainment options, plus convenient access to leading corporate offices, world-class shopping and entertainment facilities.

 


The Guest Experience Manager works collaboratively within each department to help foster the service culture of the resort and ensure the highest level of guest satisfaction. This position initiates proactive outreach and guest profiling that result in unanticipated exceptional guest experiences.


This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. Must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service.  Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.



Qualifications



The successful candidate will meet the following criteria,



  • Degree in Hospitality Management or similar

  • At least 2 years proven experience as a Concierge Manager or Guest Experience Manager in a 5-star hotel or resort

  • Knowledge of interesting places & trends of happening activities in the city

  • Be able to create out of ordinary experiences for the guest in or outside the hotel

  • Strong leadership, communication, interpersonal skills and training skills

  • Motivated, energetic and positive personality with a guest service focus

  • Fluent in English and Indonesian Language (spoken and written)



-

  Apply Now  

Page 1 of 55

Note: Click on the linked heading text to expand or collapse job description panels.