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Guest Relations Executive

10-Jun
The Scarlet Hotel | 22293Singapore - Central

The Scarlet Hotel

The Scarlet, Singapore’s first luxurious 80-room boutique hotel, has made a bold statement, both locally and internationally, with a striking, audacious concept. It is our desire to continuously redefine customers’ experience with our unique style and passion. With the challenge to combine the demands for artistic creativity and provide opportunities for our customers to savour new and unique lifestyle experiences, we are constantly on the search for talents that perfectly match this aspiration.


Job Description

Work Type: Permanent
Responsibilities:
  • Register and room all arrivals in accordance with Hotel standards, also to assist with guests' luggage when required
  • Perform personalized check-in, check-out and room change procedures efficiently and promptly, ensuring all data are entered into the Hotel system
  • Attend to guests’ enquiries, requests and complaints in a timely and professional manner
  • Initiate and maintain effective communication within the department and other departments
Requirements:
  • At least 1 year of relevant hotel working experience
  • Well-groomed with good interpersonal skills
  • Customer-oriented
  • Work with minimal supervision
  • Willing to work shift hours

  Apply Now  

Front Office Manager

10-Jun
EighteenM Pte Ltd | 22294Singapore - Singapore

EighteenM Pte Ltd

Set in Singapore’s vibrant Chinatown, Hotel Mono is a newly opened 46 room design hotel which offers a contemporary take on the traditional heritage shop house. In a bustling city like Singapore, Hotel Mono seeks to provide a rejuvenating & calming stay experience while being a stone’s throw away from the busy Orchard shopping belt and Central Business District. The team at Hotel Mono is committed to delivering the highest quality of stay to our guests by scouting employees who are dedicated to the pursuit of service excellence.
If you feel that you belong within this fine category of individuals then wait no longer, we extend this invitation to passionate, hardworking and detail orientated individuals to join our opening team and explore an exciting career path with rewarding career opportunities


Job Description

Job Description

The candidate will be responsible for the day-to-day operations of the department. He/she is accountable for the hotel’s Front Office activities.

Responsibilities:

  • To work closely with the general manager and report any issue that requires attention.
  • Ensure a safe and secure environment for guests and staff.
  • Interact with guests, manage feedbacks to evaluate guest satisfaction level and monitor with improvement.
  • Liaise closely with accountants with regards to any invoicing, paperwork related.
  • Handle any guest’s complaint/issue and resolve with quick thinking.
  • Review feedbacks, guest comments, and other information pertaining to front office.
  • Hold regular meeting and briefing with staff for any new updates or performance.
  • Handling the duty roster schedule for both housekeeping and front office
  • Handling and approval front office staff’s annual leave and PH
  • Ensure full compliances to front office and housekeeping SOP, policy, procedures, and service standard.
  • Train and guide hotel executive team to ensure career progression and development.
  • Ensure any decisions are made in the best interest of the company.
  • Maximize room revenue by watching and updating the channel manager, Siteminder accordingly to room availability.
  • Assist in any hotel room sales as and when required with strong sales prospect.
  • Ensure all necessary stationery, stocks required for smooth operations are enough.
  • To take charge of the SMO and Sg Clean Manager role to ensure hotel safety measurement is in accordance with the updated policy and any other required.
  • To stand in for front office duties whenever required including weekends, holidays, and nights.
  • Any other ad-hoc as assigned by general manager.

Requirements:

  • With 2 years’ experience in a similar capacity in the hospitality industry
  • Highly knowledgeable in Symphony with be preferred.
  • Strong leadership and decision-making skills.
  • Excellent communication skills with an eye for detail
  • Able to commence employment within short notice.

  Apply Now  

Front Office Executive

10-Jun
Capella Hotel Singapore | 22323Singapore - Southern Islands

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

Key Responsibilities

  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.

Talent Profile

  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Front Office Hotel

9-Jun
PT Mutiara Hitam Pertiwi (Mutiara Carita Cottage) | 22284Indonesia - Banten

PT Mutiara Hitam Pertiwi (Mutiara Carita Cottage)

Fitted with a three stars standard of services and facilities, Mutiara Carita provides cottages with the most natural recreational atmosphere. You will find plenty of facilities here that you might not found anywhere else.

Mutiara Carita is the most ideal place for you to find peace and to be relieved from daily routines. You will find natural beauty of beaches and mountains in one place. With a very natural and friendly surroundings, guest at Mutiara Carita will feel free to carry out any holidays activities.

Mutiara Carita is equipped with all kinds of sport facilities and recreation, like beach view, swimming pool, children's playground, jetski, tennis court, snorkeling, water park, and jetty for fishing, etc.

Not only does Mutiara Carita give the pleasure of beautiful beach view, but to be facilitated with a meeting room that can hold up to 220 people. Mutiara Carita is also a suitable place for you to conduct your bussines. All these will make your holiday meaningful and full of impressions. It is strategically located in Carita with only 2 hours of car ride from Jakarta.


Job Description

  1. Willing to work within the hotel premises – Carita, Banten
  2. Candidate must possess at least Diploma or Bachelor's Degree in Hospitality from reputable university.
  3. At least 2 years of working experience in the related field (Hospitality Industry) is required for this position
  4. Good knowledge of Reception operation
  5. Can communicate in English (spoken and written)
  6. Familiar in operating Property management system (preferably VHP)
  7. Having a good communication skills, friendly, good memory, hard working, and always willing to learn

  Apply Now  

Customer Service (English speaker)

8-Jun
PT Mobadiya Teknologi Grup | 22274Indonesia - Jakarta Raya

PT Mobadiya Teknologi Grup

Mobvoyage is an internet start-up with its roots in South East Asia and sights on the global market. Founded by former Alibaba Executives in 2019, the start-up has secured funding from Alibaba-affiliated eWTP Capital and a Nasdaq-listed company.

https://www.mobvoyage.com/


Job Description

Currently we are looking for Customer Service for our app: GCP Card.

GCP Card app is a membership rewards platform for different spending scenarios (food & beverage, entertainment and shopping) in daily life, with the vision to help our users to enjoy high quality of life while maintain economical spending.

Job Descriptions:

  • Accept online and hotline consultation, customer complaints and other after-sales work of the company's GCP project;
  • Handle customer message responses on various platforms;
  • Collect and analyze common problems and special problems reported by customers, and continue to make reasonable suggestions for the project;
  • Other temporary work arranged by the customer service supervisor.

Requirements:

  • One year or more of platform senior customer service positions and large-scale call center work experience are preferred;
  • Familiar with computer operation, fast typing speed;
  • Have a good sense of customer service, communication skills, adaptability, stress resistance, strong execution, problem discovery and problem solving capabilities, etc.;
  • Cheerful, self-confident, positive energy, patient, positive and motivated, with a strong sense of collective honor, and excellent team spirit.
  • Able to communicate in English, mandarin is a plus

  Apply Now  

Front Desk Executive

8-Jun
EighteenM Pte Ltd | 22262Singapore - Singapore

EighteenM Pte Ltd

Set in Singapore’s vibrant Chinatown, Hotel Mono is a newly opened 46 room design hotel which offers a contemporary take on the traditional heritage shop house. In a bustling city like Singapore, Hotel Mono seeks to provide a rejuvenating & calming stay experience while being a stone’s throw away from the busy Orchard shopping belt and Central Business District. The team at Hotel Mono is committed to delivering the highest quality of stay to our guests by scouting employees who are dedicated to the pursuit of service excellence.
If you feel that you belong within this fine category of individuals then wait no longer, we extend this invitation to passionate, hardworking and detail orientated individuals to join our opening team and explore an exciting career path with rewarding career opportunities


Job Description

Key points for Responsibilities:

  • First point of contact for all guests
  • To greet and attend to guests and handle their enquiries.
  • Answer screen and forward calls, providing information, taking messages and scheduling bookings via phone.
  • Receive payment and record receipts for services and perform administrative support tasks.
  • Do night audit, closing of OTA accounts manually, handling channel manager & operating property management system.
  • Assist with other ad hoc duties assigned.
  • Create reservations on PMS.

Key points for requirements:

  • GCE ‘N’/ ‘O’ level preferably with experience in hotel industry
  • Strong written verbal communication skills
  • Must have OTA, PMS & channel manager experience.
  • Good team player with positive attitude and customer service oriented.
  • Able to work rotating shifts (SHIFT A, B & C), weekends and public holidays.

  Apply Now  

Front Desk & Guest Relation

5-Jun
PT Bali Holiday Village (Club Med) | 22243Indonesia - Bintan

PT Bali Holiday Village (Club Med)

Has more nearly 75 resorts / villages around the world open on five continents in over 40 countries. A worldleader in all aspects of vacation, leisure and recreation, 15.000 Go's and GE's worldwide and 100 different nationalities speaking a total of more than 30 languages. Over 100 professions to discover, approximately 50.000 applications received every years.


Job Description

Duties and Responsibilities:

  •  An essential presence who welcomes and informs clients (the G.M, Great Members) at any time of the day
  • A multi-tasker, capable of juggling between check-ins, telephone reception and cash-out procedures
  • An ambassador who knows the layout of the Resort like the back of your hand
  • Ensuring the respect of Club Med’s standards and the application of hygiene and safety procedures

Requirements:

  • Has at least 2 years relevant experience
  • Several positions are available, from entry level to managerial
  • Willing to be assigned overseas
  • Energetic and positive thinking
  • Team player and hard worker
  • Outgoing and enthusiastic personality
  • Ability to multi-task

General Requirements:

  • Fluent in English is mandatory, speaking other foreign language (French or Mandarin) is a plus
  • Availability for International mobility for a period of 12 months
  • Able to work long hours and work under pressure
  • Willing to travel 

  Apply Now  

Guest Services Executive

3-Jun
Hotel Grand Pacific | 22203Singapore - Central

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.
Situated nearby subway stations, bus stops and places of interests, Hotel Grand Pacific is the epitome of a great location. There are a total of four subway stations around the hotel - Bugis, City Hall, Bras Basah and Esplanade stations that are located on different lines. Our strategic location provides guests the accessibility and convenience of experiencing the wide array of shopping, culture and entertainment that Singapore has to offer.
A wide range of local and western delights are available in our Sun's Cafe. Set in an elegant ambience coupled with sumptous dishes prepared by our chef, we strive to provide our guests with the best possible dining experience.


Job Description

Responsibilities:

  • Assist with guests' check-in and check-out & verify guests' reservations
  • Ensure guests are attended to in a prompt and efficient manner
  • Attend to guests' requests and queries in a polite and efficient manner
  • To provide an exceptional service to all guests in a professional manner

Desired Skills & Expertise:

  • Preferable with Customer Serivce and/or Front Office experience in the hospitality industry
  • Able to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to speak and write well in English
  • A flair for service will be advantageous

  Apply Now  

Duty Manager

3-Jun
Swissotel Merchant Court Singapore | 22199Singapore - Central - Others

Swissotel Merchant Court Singapore

“Quality in Life”
Swissôtel Hotels & Resorts is a distinctive group is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use & develop their knowledge to reinvent their career path.
Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.
The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.
We invite you to be part of the dynamic team!


Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  •  Assist the Assistant Front Office and Front Office Manager to supervise the front of the house and Club lounge operations
  • In the absence of higher management to make decisions regarding operational problems
  • Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
  • Maintain the best relations between management and guests at all times
  • Ensure guests are given prompt and efficient services at all times by the team members
  • Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest
  • Esnure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
  • Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel
  • Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
  • Responsible for the setting up and updating of the DM’s Log Entry, Comm Entry and to report all unusual events to the higher management
  • Responsible for all emergency procedures and coordinate closely with the Security Department
  • Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
  • Liase with the IT Department on any faults of the system at times of emergency
  • Ensure strict control of the operations of the computer systems and peripherals

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  •  Minimum 3 to 4 years of relevant experience
  • Minimum Diploma from preferably hospitality or related field
  • Proficiency with Microsoft Office Applications
  • Knowledge of Opera System
  • Well written and spoken English and Mother Tongue
  • Excellent interpersonal and communication skills
  • Training Skills
  • Strong analytical skills
  • Self reliant working skills
  • People and Customer oriented
  • Team Player
  • Able to work shift

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offer broad career development possibilities within a growing international group and competitive conditions of employment. 

If you feel you are ready for your next professional challenge, send us your application today.

  Apply Now  

Duty Manager

3-Jun
JEN Singapore Orchardgateway by Shangri-La | 22205Singapore - Orchard

JEN Singapore Orchardgateway by Shangri-La

Located in the heart of Singapore’s most iconic shopping district, JEN Singapore Orchardgateway by Shangri-La is at the centre of all the action. Put Singapore’s walkable urban design to the test by exploring the area on foot, or make use of the unmathched direct connectivity to public transport links and see what the further reaches of the city have to offer. Get elevated views of the city from our award-winning rooftop infinity pool and viewing platforms.
JEN by Shangri-La embodies a new vision for Shangri-La hospitality. With a distinctive modern Asian identity and a global outlook, JEN's vibrant and progressive vibe mirrors the dynamism of Asia's gateway cities designed to capture the upscale travel demand of today's pace-setters who want it all and want it now.
We are now going the extra mile and are making available COVID-19 emergency medical coverage at no additional charge for our Singapore-bound guests who book directly with us.
JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.
Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool and elevated alfresco dining.


Job Description

We are looking for a Duty Manager to join our team

As a Duty Manager, we rely on you to:

  • Upkeep and general standard of the department under the guidance of the Front Office Manager
  • Ensure smooth operation on a daily basis
  • Review feedbacks, guest comments, and other information pertaining to front office
  • Track guest satisfication levels and ensure requirements are adhered to
  • Develop training programs for department

We are looking for someone who:

  • Takes pride in being a hotelier
  • Loves interacting with guests from all backgrounds
  • Communicates and writes with fluency in English (and local language)
  • Preferably has relevant experience with an international 5* hotel group
  • Enjoys coming up with best fit solutions
  • Is a friendly, helpful and trustworthy leader
  • Must be detail-focused and guest-oriented
  • Has no fear of challenges

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidates will be required to adhere to the hotel's grooming and uniform guidelines issued.

  Apply Now  

Hospitality Guest Experience Manager

30-May
Heritage Collection | 22184Singapore - Central

Heritage Collection

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We are located in the Central Business District with a portfolio of 17 properties and growing. The group started in 2011 and has experienced tremendous growth since it's inception. We are a compact and dynamic team with a closely knitted culture where we aim to support one another to achieve a common objective.


Job Description

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.
We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Manager. 
Your Main Job Scope:
  • Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.
  • (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!
  • Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.
  • Manage guest complaints and work to resolve them or provide feedback to Management
  • Manage and schedule work order requests put in by tenants in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.
  • Manage and supervise housekeepers and any external vendors
  • Coordinate with guests for their weekly housekeeping
  • Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed
  • Analyze current SOPs and make recommendations to the Management to improve operating efficiency
  • Manage supplies like paper goods and cleaning products and order these supplies on a timely manner
  • Work with external vendors like laundry service providers to ensure operations are not disrupted
Requirements and Qualifications:
  • At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
  • At least 2 years of experience in Hospitality work
  • 6 Days Week, Shift Work, Off on Weekday or Weekend.
  • 1-2 years of property management experience preferred.
  • Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
  • Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills.
  • High levels of integrity
  • Ability to work independently and as a productive member of a team.
  • Ability to work under pressure and meet deadlines.
  • Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

  Apply Now  

Front Desk Assistant

27-May
GINTELL (M) SDN BHD | 22138Malaysia - Kuala Lumpur

GINTELL (M) SDN BHD

Gintell was established in 1996 and it has expanded its business and distribution network with more than 100 outlets throughout the country in just 20 years. It's business includes massager, slimming, exercise and wellness products. Today, Gintell is recognised as one of the leading healthcare chain stores in Malaysia. During the years Gintell has invested more than 30 million Ringgit in brand building . Continuous efforts in brand building, marketing strategies combined with extensive market research are key factors behind the success of the company.With over 100 showroom spread across Malaysia, we are ready to provide excellent service, convenience and fufill our customer needs.
GINTELL is one of the leading healthcare chain stores in Malaysia. We specialise in kinds of healthcare products and is dedicated to promote a brand new healthy living lifestyle to our customers.


Job Description

Job Responsibilities :

  • Responsible in handling front desk duties (Customer service).
  • Handling customers’ queries and complaint.
  • Ensure the cleanliness of the front desk as well the hotel as whole is well kept and maintains.
  • Record and reports on daily sales is well kept.

Job Requirement :

  • Minimum SPM Holder
  • Have working experience of 1 to 2 years is preferred.
  • Can Join in immediately is an advantage.
  • Willing to re-locate (in Klang Valley Area)
  • Willing to work on shift, Saturday, Sunday and on Public Holiday.

  Apply Now  

Front Office Executive

27-May
Capella Hotel Singapore | 22119Singapore - Southern Islands

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

Key Responsibilities

  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.

Talent Profile

  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Guest Relations Executive

16-May
Fairmont Singapore & Swissôtel The Stamford | 22071Singapore - Central

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.Be a part of something big, we will love to hear from you!


Job Description

ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.Be a part of something big, we will love to hear from you!
Guest Relations Executive
The Guest Relations Executive focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. Provide assistance at the front desk and carries out training, colleague development and performance management.
Primary Responsibilities
• Assist guests with check in and checkout, and other cashiering duties
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and      give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Meet, greet and provide rooming for VIP guests
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP
Qualifications:
• Minimum 2 years hotel front office experience 
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Basic supervisory skills, verbal and written skills, planning, decision making, training and development
• Detail-oriented, organized and very flexible with working extended hours
• Able to work under pressure and independently
APPLY TODAY:
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/global/en 
We regret to inform that only shortlisted candidates will be notified.

  Apply Now  

In House Guest Relations

13-May
Karma Group | 22063Indonesia - Bandung
This job post is more than 31 days old and may no longer be valid.

Karma Group

ABOUT KARMA GROUP
Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst & Young Entrepreneur of the Year and member of the judging panel for the Ernst & Young World Entrepreneur of the Year. John has been honored by being awarded the Edward P. Bass Honorary Fellowship at Yale in the Fall Semester of 2019 in the School of Architecture, marking the first time Yale has extended this to the same person more than once. He has also been awarded a Distinguished Visiting Fellowship at UCLA as well as working with students from the University of Pennsylvania to design a chateau development in Carcassonne. The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating and developing 42 resorts in more than 10 countries, including Australia, France, Germany, Greece, India, Indonesia, Thailand, Vietnam and the United Kingdom. There are currently five properties in development and the Group is negotiating three separate acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016, Karma group and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock ‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by an exclusive private membership club, now with over 85,000 members. In 2017, Karma were awarded the contract to manage and develop the golf course on Rottnest Island in Western Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma Group to manage its operations in the Greek market whilst redevelopment began on Karma Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team, as well as the Rosslyn Park HSBC National Schools Sevens, the world's largest school rugby tournament. Karma Group recently invested in its first racehorse with a view to future expansion of its stable. 
www.karmagroup.com


Job Description

Full training will be provided in Bali!

Accommodation during training in Bali is provided!

A ticket to Bali for training is provided!

Rewarding Package is available for the right candidate!

Additional Commission and Incentives!

We are currently looking for potential candidates to join our team as In House Guest Relations with the requirement as follow:

Qualifications:  

  • Candidates are living /based in Bandung Area
  • Successful candidates must be ready to work in various locations throughout Indonesia following training, the first being will be in Bandung
  • Ability to speak in English.
  • Energetic, Enthusiastic, and willing to learn something new.
  • Ready to work flexible hours.
  • Well-groomed, self-confident, positive, and self-motivated.
  • The candidate should be persistent and have high self-esteem with the ability to work based on targets.

Main Duties:

  • Meet & greet with a member potential client (We will provide the potential clients).
  • Presenting the Karma Group and the various benefits of holidaying within the group to potential clients.

If you see yourself as the best fit for the position, do apply immediately.

  Apply Now  

Front Office

13-May
Hotel Soloha | 22065Singapore - Outram
This job post is more than 31 days old and may no longer be valid.

Hotel Soloha

Background

We are an established real estate and investment group which recently expanded into the hospitality sector and have recently launched on a new 45-room boutique hotel in a hip and trendy area. We seek motivated and passionate individuals to join us. It will be an exciting and fulfilling career opportunity as the selected candidates will be part of the Aw & Sons Group. 


Job Description

  • Candidate must possess at least Primary/Secondary School/"O" Level in any field.
  • Required language(s): English
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Candidates whom are responsible, detailed, positive and teamwork players

  Apply Now  

Hotel Front desk executive

13-May
THANKSGIVING SERVICED RESIDENCE PTE. LTD. | 22066Singapore - River Valley
This job post is more than 31 days old and may no longer be valid.

THANKSGIVING SERVICED RESIDENCE PTE. LTD.

Thanksgiving Serviced residence is a 5-storey full-fledged serviced apartment Orchard Road that sits nicely within a quiet neighbourhood, which is perfect for those who are looking for a tranquil environment to live in. After a long day at work, residents can head up to the roof garden at level 5 to unwind. Alternatively, they can make their way down to the gym or pool on the ground floor to de-stress. The condominium offers a BBQ area as well; great space for guests to invite some friends over for a relaxing evening and dinner.
We understand that work productivity is key for business travellers. Thanksgiving Serviced residence is ideal for them as it not only is a short distance away from Somerset MRT Station but it also is being managed by team of competent staffs.
For guests who plan to travel by taxi, they can approach our friendly receptionists, who will be more than happy to facilitate their taxi booking procedure as they wait and work in the Wi-Fi enabled lobby.


Job Description

1. Provide customer service upon check-n and check-out.

2. Attend to guest’s request on ad-hoc basis.

3. Coordinate with Housekeeping Team and Maintenance Team to settle guest’s request.

4. Coordinate with Booking Reservation Team to arrange room booking for walk-in customers

5. Coordinate with Finance Team to collect payment upon check-in (Payment for majority of our booking is collected in advance. However, occasionally, some guest requests to make payment upon check-in, so the receptionist has to collect payment upon check-in)

Requirement

1. Professional and positive attitude

2. Proficiency in English

3. Excellent communication skills towards co-workers and guests

4. Ability in multitasking and time-management

5. Responsible and compliant to with company policy and management’s instructions.

6. Relevant experience in customer service and shift working environment

  Apply Now  

Guest Service Assistant

8-May
Sunway Resort Hotel & Spa | 22043Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Sunway Resort Hotel & Spa

Sunway Resort Hotel & Spa provides you an exciting platform to build a career with a dynamic hospitality group. The flagship 5-star hotel is one of the largest hotel developments in Greater Kuala Lumpur integrating five hotels within a complex of 1,234 guestrooms, suites, serviced residences, luxury villas and townhouses, complemented by a host of leisure and meeting facilities all within the 800-acre Sunway Resort City. Embrace your true potential to deliver passionate acts that will inspire others.
We invite you to join our People Passionate team at Sunway Resort Hotel & Spa, striving for bigger dreams for you and your future.


Job Description

We are seeking Guest Service Assistant to join the team of Gordon Ramsay Bar & Grill Sunway City Kuala Lumpur. This position to assist the Food & Beverage Supervisor in carrying out the requirements of their responsibility. Basic responsible are to serve guest from order to check satisfaction according to Standard Operation Procedure (SOP).
Roles & Responsibilities:
• Providing food and beverage service to guest according to Standard Operation Procedure (SOP).
• Attend to guest promptly in a courteous manner.
• Greets guest in pleasant manner in making them feel welcome.
• Taking guest orders and to key in orders immediately.
• Maintained the cleanliness the outlet.
• To check on guest orders have been served according to the food preparation timing.
• Checking on guest satisfaction constantly went do clearing service.
• Proper handling of cashier, ensure that all bills were correctly charged and appropriate change given cash payment. For credit card settlement, ensure that correct amount entered.
• To keep the work stations clean, neat and mis en place were in place.
• Handling simple guest complaint, and to report all comments or complaints to Food & Beverage Supervisor.

  Apply Now  

Front Office Manager

8-May
IBIS Singapore on Bencoolen | 22041Singapore - Central
This job post is more than 31 days old and may no longer be valid.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.
Situation in the heart of Singapore, the 538-room multi award-winning hotel is a great choice for shoppers, business and leisure travelers alike, due to its proximity to shops, offices and attractions at Bugis, City Hall, Little India and Orchard Road. In additional, hotel is also equipped with three meeting space, one bar, one restaurant and one self-service laundry room.  


Job Description

-         To ensure smooth operation of the Front Office.

-         To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel.

-         Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by The Hotel.

-         To assist Executive Assistant Manager with projects related to Front Office as any when required and meeting up with datelines.

-         To identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

-         To take charge of The Hotel Guest Book program and work closely with Executive Assistant Manager and General Manager.

-         To assist Executive Assistant Manager in preparing budget/forecast for the department and controlling the departmental expenses to be within the budget.

-         To work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.

-         To be responsible for the safety and security of guests, employees and the hotel assets.

  Apply Now  

Customer Service Executive (Native Thai Speaker)

5-May
Startek | 21982Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Startek

About STARTEK
Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit www.startek.com.


Job Description

  • Responsibilities:
    - To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Thailan customers.
    - To exceed customers’ expectation in terms of customer service & accurate information
    - To be able to provide information related to travel and tours for customers’ convenient travelling.
    - To communicate with contracted vendors about customers’ inquiries and queries.
  • Requirements:
    - Candidate must possess at least a Degree level qualification (documents required)
    - Required language(s): English + Thai speaker
    - 1 year of working experience in the service industry will be an added advantage for this position(Fresh graduates who are interested to start their career in a call  centre are also encouraged to apply – Full Training Provided)
    - Applicant must be willing to work in rotational shift 5 days a week.
    - Good command of computer skills / Microsoft Office and typing must be fast both in Thailand and English.
    - 5 days a week (From 10am to 7pm, 8 hours working / 1 hour meal break)

  Apply Now  

Guest Services Executive

29-Apr
Hotel Grand Pacific | 21931Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.
Situated nearby subway stations, bus stops and places of interests, Hotel Grand Pacific is the epitome of a great location. There are a total of four subway stations around the hotel - Bugis, City Hall, Bras Basah and Esplanade stations that are located on different lines. Our strategic location provides guests the accessibility and convenience of experiencing the wide array of shopping, culture and entertainment that Singapore has to offer.
A wide range of local and western delights are available in our Sun's Cafe. Set in an elegant ambience coupled with sumptous dishes prepared by our chef, we strive to provide our guests with the best possible dining experience.


Job Description

Responsibilities:

  • Assist with guests' check-in and check-out & verify guests' reservations
  • Ensure guests are attended to in a prompt and efficient manner
  • Attend to guests' requests and queries in a polite and efficient manner
  • To provide an exceptional service to all guests in a professional manner

Desired Skills & Expertise:

  • Preferable with Customer Serivce and/or Front Office experience in the hospitality industry
  • Able to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to speak and write well in English
  • A flair for service will be advantageous

  Apply Now  

Guest Relation Assistant

28-Apr
Jora Jobs | 21887Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Hotel Armada (PJ) Sdn.Bhd
Job Description
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.

Job Qualifications
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.

  Apply Now  

GUEST SERVICE SUPERVISOR

27-Apr
PT Ascott International Management Indonesia | 21868Indonesia - Jakarta Selatan
This job post is more than 31 days old and may no longer be valid.

PT Ascott International Management Indonesia

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 55,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as over 39,000 units which are under development, making a total of more than 94,000 units in over 630 properties.
The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf and the Tauzia portfolio of hotel brands. Its portfolio spans more than 160 cities across over 30 countries. Ascott's properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India; Dubai, Doha and Manama in the Middle East as well as Ghana in Africa.
Today, the company boasts over 30 years of industry track record and award-winning serviced residence brands that enjoy recognition worldwide.

As we expand our global footprint, and continuously strive for better performance, stronger growth and greater shareholder value, our people are critical to our success. Join our growing talent pool and make a difference to the success and future of our group.


Job Description

The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. Please click for further information: https://www.the-ascott.com/en/index.html.

RESPONSIBILITY:

  • Delivers excellent service by handling good and well-coordinated reservation (system-based) and manage guests' account & information.
  • Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly.
  • Provides any tourism information related to apartment's surroundings.
  • Manages and ensure daily operational of Guest Service Officers run well and smooth
  • Perform any other duties as required and directed by the Guest Services Manager or Management.

REQUIREMENTS:

  • Minimum Diploma (D3) from Hotel Management major and has 2 years working experience in Hospitality industry is more preferred; Have a good knowledge in Hospitality Industry
  • Good command of English (spoken and written) and computer literacy
  • Perform good leadership & excellent communication, service-oriented, and has willingness to learn
  • Able to work multi-tasks and under pressure, adaptable, high initiative, discipline, meticulous, well-organized
  • Willing to work with SHIFT-based, include working on public holidays, and placed in any property

  Apply Now  

Front Office Executive

27-Apr
Orchard Hotel Singapore | 21860Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Orchard Hotel Singapore

Enjoy the vibrancy of the famous Orchard Road in the heart of the city’s premier shopping and entertainment district when you stay at the 5-star Orchard Hotel Singapore. Blending style and sophistication, our Orchard Road hotel is home to 656 rooms and suites well appointed with contemporary conveniences including Wi-Fi access in characteristically unique twin buildings - the Orchard Wing and the Claymore Wing.

Situated within easy reach of the Central Business District, we have a state of the art conference centre featuring 13 versatile function rooms with dedicated event specialists standing by to help personalise your business or social event. Headed by award-winning chefs, our fine dining Hua Ting restaurant lets you savour the exotic tastes of authentic Cantonese cuisine. A swimming pool and a fully-equipped gym are there to ensure that you have the perfect business trip or family holiday at the perfect address.


Job Description

Reporting to the Front Office Manager, the incumbent will be responsible to:-
  • Perform Front Office check-in and out duties;
  • Handle guests ‘ feedback in a professional manner and according to the Hotel Operational standards
  • Manage guest requests and enquiries professionally to ensure seamless stay experience.
  • Perform cashiering duties and check all guests bills before presentation to guest upon check out. 
  • Answer incoming calls quickly and efficiently and connect to the respective guest or department.
  • Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion.
  • Oversee wake up calls process.
  • Report on any faculty telephone lines and monitor television channel connection.
The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity. You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills. You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements. You will possess superior negotiation skills and a Will-to-Win mindset. Knowledge of Opera, HotSOS System would be an added advantage.

Applicants are invited to send in your updated resume, indicating current and expected salaries as well as contact details, by clicking on the APPLY button.
We apologise that only shortlisted candidates will be notified.

  Apply Now  

Front Office Reception

26-Apr
Pearl View Hotel | 21841Malaysia - Butterworth
This job post is more than 31 days old and may no longer be valid.

Pearl View Hotel

Pearl View Hotel located in the Seberang Prai thriving commercial centre,within easy access of the Prai Industrial Estate, North-South Highway, Penang Bridge and Kulim Hi-Tech Park. It is a mere 30 minutes drive to the Bayan Lepas International Airport or to Georgetown. 308 elegantly furnished guestrooms with panoramic view of Penang Bridge and the town centerof Seberang Prai.The Hotel cater to corporate meeting & banquets, as well as private wedding functions. The Pearl Ballroom,which can accommodate up to 1000 person, is the largest Banquet Hall in mainland Penang.


Job Description

Job Type: Full-time

Benefits:

  • Free parking
  • Meal provided

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Ability to Commute/Relocate:

  • Butterworth (Preferred)

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)

COVID-19 Precaution(s):

  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

  Apply Now  

Front Office Assistant

26-Apr
Pearl View Hotel | 21842Malaysia - Butterworth
This job post is more than 31 days old and may no longer be valid.

Pearl View Hotel

Pearl View Hotel located in the Seberang Prai thriving commercial centre,within easy access of the Prai Industrial Estate, North-South Highway, Penang Bridge and Kulim Hi-Tech Park. It is a mere 30 minutes drive to the Bayan Lepas International Airport or to Georgetown. 308 elegantly furnished guestrooms with panoramic view of Penang Bridge and the town centerof Seberang Prai.The Hotel cater to corporate meeting & banquets, as well as private wedding functions. The Pearl Ballroom,which can accommodate up to 1000 person, is the largest Banquet Hall in mainland Penang.


Job Description

Job Type: Full-time

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)
  • Bahasa Malaysia (Preferred)

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

  Apply Now  

This job post is more than 31 days old and may no longer be valid.

Hostinger

Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting related problems while bringing long-term value to the Customer.
Are you ready for the next big challenge in your career?
 


Job Description

Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting related problems while bringing long-term value to the Customer.
Are you ready for the next big challenge in your career?
Your Success Day:
  • Communicate with Customers via live chat and email;
  • Assist Customers with IT problems - provide guidance and resolutions;
  • Going the extra mile for each Customer is part of the job;
  • Focus on the Customer’s success by offering additional services, tools, and products;
  • Constantly grow - learn about IT every day to become a web hosting guru!
Job requirements:
  • Strong English communication skills (C1 or higher);
  • Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred;
  • Well developed interpersonal skills: customer-focused, communicative, confident, collaborative;
  • Availability to work a flexible schedule (full-time only, morning/day/night shifts);
  • A great match with our company values.

What we offer:
  • Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits;
  • An 8-week training course in technology, product and communication knowledge;
  • Individual monthly unlimited bonuses right after finishing training;
  • A starting salary of IDR 3.150.000, a salary of IDR 3.500.000 after training, and regular salary reviews based on performance;
  • A flexible working schedule with remote opportunities - everyone from Indonesia is welcome;
  • A supportive global team who are eager to share their knowledge and spend time with you;
  • Continuous personal development: books, workshops, individual mentorship;
  • Extraordinary team buildings, birthday lottery, workations, company events, and more!

Leave your mark in an international IT environment to scale up your professional journey. There is no better time to apply than now!"

  Apply Now  

Room Division Manager (TS Suites Seminyak Hotel ,Bali)

22-Apr
PT Graha Megaria Raya (TS Suites) | 21721Indonesia - Seminyak
This job post is more than 31 days old and may no longer be valid.

PT Graha Megaria Raya (TS Suites)

Graha Group adalah perusahaan yang bergerak di bidang properti yang memiliki konsep Leisure & Entertainment. Saat ini Graha telah memiliki unit hotel TS Suites di Bali dan Surabaya.
Manajemen akan melayani penyewa agar usahanya berhasil, melayani kebutuhan dan kenyamanan pengunjung, dan senantiasa memelihara dan menjaga aset perusahaan.
Dengan Pengembangan Unit Usaha di banyak lokasi, kami ingin menjadi Manajemen yang ahli dalam konsep Leisure & Entertainment, sebagai Trendsetter Sarana Leisure & Entertainment tersebut.


Job Description

Job Descriptions:
  • Maintains and repairs all building and facilities TS Suites Bali Hotel
  • Manage Operations Hotel including Housekeeping, Front Office and monitoring maintainance equipment hotel.
  • Provides optimal customer services by solving customer complaints in order to achieve excellent customer satisfaction
  • Maintain monthly operational budget.
  • Assists Housekeeping in daily operation, and supervise Room Attendant/Public Area/Linen Attendant.

Job Requirements:
  • At least 5 Year(s) of working experience in the related field is required for this position.
  • Good personality, communication skill and teamwork.
  • Willing to adapt with hotel operation that requires flexibility in working times (possibly working on weekends or holidays when needed).
  • Bachelor’s degree from any fields.
  • Applicants must be willing to work in TS Suites Seminyak Bali

 

  Apply Now  

ASSISTANT FRONT OFFICE MANAGER

22-Apr
Putrajaya Marriott Hotel | 21712Malaysia - Putrajaya
This job post is more than 31 days old and may no longer be valid.

Putrajaya Marriott Hotel

Putrajaya Marriott Hotel & Spa, an established 5 star International hotel located in the Klang Valley is currently seeking high achievers and motivated Malaysian professionals with relevant experience to join our dynamic team that values professional expertise.


Job Description

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Monitor all executive floor to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

  Apply Now  

Duty Manager ( Front Office)

21-Apr
Novotel Kuala Lumpur City Centre | 21692Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Novotel Kuala Lumpur City Centre

The centrally located Novotel Kuala Lumpur City Centre is ideal for either business or leisure. Strategically positioned within of the Kuala Lumpur Convention Centre as well as major shopping malls. Novotel Kuala Lumpur City Centre features 295 rooms and extensive conferencing facilities for up to 250 delegates. This great Kuala Lumpur hotel also boast two tempting restaurants, a bar which serves drinks until late, a well equipped fitness centre, spa and outdoor swimming pool.


Job Description

  • Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations.   
  • Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team.
  • ·Has a strong relationship and interaction with all hotel guests, visitors and members of the local community.
  • Handle all levels of associates professionally.
  • The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
  •  Assist, help and supervise the Reception, Reservation and call centre.
  • Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.
  •  Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
  • Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready to check on details of the arrangements.
  • Should assist in checking VIP, regular guest and CIP (Commercially Important People) details, the accuracy of guest billings, credit policies and other visitation details.
  • ·VIP, Regular guest & CIP :
  • Ø Ensures all arrangements are in order prior to their arrival.
  • Ø Welcomes and escorts them to their rooms as per the specified policy
  • Ø Ensures that all checkout arrangements are handled smoothly and gives personal attention upon departure.
  •  Should aim to check and assist the Front Office Assistant and housekeeping Supervisors in spot-checking a few rooms at random and all suites or speciality rooms that are to be occupied on the day.
  • Is responsible for maintaining a high quality standard of service offered and other guest service areas in the lobby. Should assist in these areas whenever necessary.
  • Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc.
  • Reports directly to the Rooms Division Director and concurrently to the General Manager regarding important information, problems, complaints and the relevant actions taken, on and on-going basis throughout the day.

  Apply Now  

Front Office Supervisor

21-Apr
SOFITEL SINGAPORE CITY CENTRE | 21701Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

SOFITEL SINGAPORE CITY CENTRE

One of the leading luxury hotels in Singapore, Sofitel Singapore City Centre is set in the heart of the central business district with direct access to the Tanjong Pagar MRT station.  With 223 elegant guest rooms, an ensemble collection of ten meeting spaces, innovative F&B, multiple fitness options and an outdoor pool, it is a magnifique setting for work, play and relaxation.

We are looking for passionate, dynamic and service-oriented ambassadors to be part of our award-winning team. You will join a group of professionals committed to exceeding expectations, thinking outside the box and celebrating successes together.
We believe that memorable guest and ambassador journeys are one and the same and offer a unique benefits program in addition to career development opportunities at both the Hotel and AccorHotels, one of the largest Hospitality companies in the world.


Job Description

Job Responsibilities:

  • All basic duties of a Guest Services Agent; check in, check out, guests’ inquiries.
  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
  • Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
  • Supervise the Front Office operation and workflow to maximize guests’ satisfaction levels.
  • Supervise and delegate duties to all Front Office team members.
  • Responsible and accountable for maintaining the highest service standard of Front Office, and to generate team spirit and motivation in all ambassadors. 
  • Assist the Front Office Manager in monitoring the Front Office Associates and train them to ensure that guests receive prompt and courteous services.
  • Check daily arrival list for VIPs, and regular guests. Introduce hotel facilities and special services to guests and follows up on requests by guest promptly and efficiently.
  • Encourage and motivate Guest Service Agents to up-sell in order to achieve the daily / monthly target set by Front Office Manager.
  • Oversee the daily movement of guest activities and be able to resolve any minor guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel.
  • Communicate with guests to get the feedback, pay great attention to the guest’s comments, to investigate and submit reports on guest comments.
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Document accurately all internal and guest messages and distribute it subsequently according to the specified Hotel procedures. 
  • Ensure every guest interaction is handled in accordance with the Sofitel values and service standards.
  • Assist Duty Manager in ensuring relative guest / associate information is communicated through the agreed communication channels.
  • Ensure that all equipment within the department is properly maintained and in good working order at all times.
  • Ensure Front Office is sufficiently stocked with stationery for operation purposes (e.g. letterhead, collateral, stationeries)

Job Requirement:

  • Previous experience in a similar role, 2 years, preferably within a 5 star luxury environment. 
  • Passion for high end hospitality with an absolute eye for detail. 
  • A demonstrated ability to build warm relationships and gain trust at all levels. 
  • Excellent listening and negotiation skills. 
  • Ability to lead, develop and mentor the Front Office team. 
  • Projects professional image at all times through personal presentation/ interpersonal skills. 
  • Initiates contacts and establishes rapport easily. 
  • Organises time and work efficiently. 
  • Excellent verbal and written communication skills. 
  • Has the aptitude and willingness to undertake further development with Sofitel. 

  Apply Now  

Master Control Room

20-Apr
PT Surya Citra Televisi ( SCTV ) | 21678Indonesia - Jakarta Pusat
This job post is more than 31 days old and may no longer be valid.

PT Surya Citra Televisi ( SCTV )

The success of SCTV as the leading television station is the result of hard work, accuracy and perseverance in determining strategy combined with managment commitment to prioritize prudential management principes. This success contitutes an important momentum in achieving future great successes.
Vision :
To be a leading television station that contributes to advancing and educating the nation.
Mission :
SCTV aims to become the premier private network television station in Indonesia by :
1. Delivering a wide variety of creative, innovative, high quality programs that contibutes to advancing the nation.
2. Implementing good corporate governance.
3. Give an added value to all stakeholders.
History
Established in 1990 as regional televison station, SCTV has been developing very rapidly and in 1993, SCTV started broadcasting nationally from Jakarta under the mission of disseminating information, education, as well as entertaiment for the public. SCTV grows very fast and places itself as the most well-know TV station in Indonesia, currently covering more than 240 cities through 46 transmitting station in all provinces in Indonesia and reaching more than 177 million viewer potentials.
The Company has been listed on Indonesia Stock Exhange since 2003. Under the straightforward and dymanic slogan namely "One For All", SCTV together with its parent company, SCM, as well as Elang Mahkota Teknologi (EMTEK) group, continue evaluating and preparing soundly the development of the business, especially through the latest technology.


Job Description

Responsibilities

  1. Prepare playlists and program content to be aired.
  2. Monitor the accuracy and quality of the shows on each channel and overcome problems that occur when the show runs.
Requirements
  1. D3/S1 from Broadcast or IT major.
  2. Familiar to computer hardware is more preferred.
  3. Well-organized and attentive to detail.
  4. Willing to work on holidays or shifting .
  5. Great team player but able to work individually.

  Apply Now  

FRONT DESK

20-Apr
CITY OF DREAMS HOSPITALITY SDN. BHD | 21665Malaysia - George Town
This job post is more than 31 days old and may no longer be valid.

CITY OF DREAMS HOSPITALITY SDN. BHD

Its Property development segment is engaged in the development of residential properties. The design concept and direction of City Of Dreams is carefully planned and executed based on the understanding of consumer needs, in other words, it is perfectly client-oriented.It’s a Hospitality and Property Management Services .


Job Description

Responsibilities:

  • Attend and register residents and visitors by using Visitor Management System (VMS).
  • Prepare, coordinate and submit Daily Complaints Report/ Feedback
  • Handle and coordinate all facilities booking request by the residents.
  • Ensure information of the residents are organized and up-to-date.

Requirements:

  • Minimum certificate or Diploma in Hospitality, Tourism or any related field.
  • Minimum 1 year working experience in Hotel Front Desk.
  • Good spoken and written in English.
  • Proficiency in MS Office especially Word and Excel.
  • Must be able to work flexible schedules including Weekend and Public Holiday.
  • Working Hours 9.30am to 6.30pm. Lunch break -1 hour.
  • 6 working days per week.
  • Off on weekdays.

  Apply Now  

Front Desk

20-Apr
Jora Jobs | 21674Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Oasis Dental Ara Damansara
Job Description:
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails

  Apply Now  

Front Office Executive

20-Apr
InterContinental Singapore | 21664Singapore - Central
This job post is more than 31 days old and may no longer be valid.

InterContinental Singapore

Whether your passion is soccer, sewing or surfing, we are interested in you! At IHG, we employ people that apply the same amount of passion to their jobs as they do their hobbies. - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our professional and friendly team. Your passion will help us to become one of the very best companies in the world by creating great hotels guests love. A unique landmark set in the heart of historic Bugis; InterContinental Singapore is Singapore's only Peranakan-inspired luxury hotel. The hotel décor reflects its distinctive Peranakan (Straits Chinese) architecture, ornate art and tapestry. There are 403 guestrooms including Deluxe rooms, the signature Peranakan-inspired Shophouse rooms, Premier rooms, Club InterContinental rooms and a range of luxury suites. Since opening its doors in 1995, InterContinental Singapore has earned and maintained a strong reputation for outstanding service, recently awarded for "Service Excellence" and "Best Front of the House" by Hospitality Asia Platinum Awards 2009-2011, Singapore Series. Services and facilities include a newly renovated Peranakan-inspired Club InterContinental Lounge, a lobby lounge, a bar, three restaurants serving Chinese, Japanese and International cuisines; a swimming pool and 24-hour fitness, room service, business centre, fitness centre, laundry and valet. We've got a fantastic opportunity for you to join us as Club InterContinental Manager where you manage the daily operations of Club InterContinental to ensure maximum guest satisfaction at all times.


Job Description

YOUR DAY-TO-DAY
  • Supervise Front Office Agents
  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit card transactions
  • Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Jump into other ad-hoc duties when your colleagues need your help
  • Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule
  • Attends Group Pre-con, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller
  • Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
  • Communicates closely and regularly with Housekeeping Coordinator on room status in the absence of Rooms Controller
  • Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller
  • Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis in the absence of Rooms Controller
  • Coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller
WHAT WE NEED FROM YOU
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths and computers
  • Flexibility – night at times, weekend and holiday shifts are all part of the job
  • You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
  • Experience - You have spent at least two years in a front desk or guest service supervisory position
  • Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

  Apply Now  

Guest Relations Manager

20-Apr
Paradise Group Holdings Pte Ltd | 21687Singapore - Hougang
This job post is more than 31 days old and may no longer be valid.

Paradise Group Holdings Pte Ltd

Poised as a diners’ paradise for Oriental cuisine, Paradise Group offers gourmet menus of exceptional value in a wide variety of restaurant concepts together with a catering arm. Promising a sensorial experience with service from the heart, every concept immerses the diner in an atmosphere that captures the finer points of Chinese culture, particularly the finest from its rich array of culinary delights. True to our mission to improve, enhance and create for its our customers’ the ultimate experiential enjoyment, Paradise Group marries tradition with innovation – a match made in heaven.


Job Description

As an Experience Guest Relations Manager, your are the main point of contact for our guests, providing assistance from reservations to making arrangements for special dining requests or events. objective is to engage and deliver personalized service to Paradise Group Holdings (PGH) Exclusive Guests’.

Your responsibilities includes, but are not limited to handling guests’ reservations enquiries and requests,  menu planning and liaising with the Operations teams and securing priority reservations. You may be required, from time to time, to meet and assist customers on site.

ROLES AND RESPONSIBILITIES

Respond to all incoming calls and email enquiries promptly and professionally

Oversee, plan and coordinate special dining or events requests from guests, including VIP guests  

Ensures all customer guests’ communications or requests are transferred escalated to the relevant restaurants or departments for follow-up

Understand Good knowledge PGH’s of the Company’s menus and regular promotions so as to be able to assist with guests’ requests effectively and upsell/cross-sell to them accordingly

Other duties may be assigned.

Job Requirements:

Minimum 3 years of relevant experience in guests relations, in particular with handling VIP guests, preferably in hospitality industry, with 1 year in a supervisory role.

General knowledge of Chinese cuisine, wine and liquor service

Passionate about customer relations

Willing to work on weekends and Public Holidays

Excellent organizational skills , interpersonal and communication skills

Ability to thrive in a fast-paced and challenging environment

  Apply Now  

Front Office

19-Apr
Victor & Victory Counselors at Law | 21635Indonesia - Jakarta Selatan
This job post is more than 31 days old and may no longer be valid.

Victor & Victory Counselors at Law

Victor & Victory - Defining the alliance of global legal professionals in the forefront of the century, and we are continually refining it to meet the challenges of handling legal jurisdictions and global economics in the 21st century.
We bring to the global instinctive perspective things of work and behave "fluency" across border of jurisdictions in every scientific discipline, speed of finding, managing the main point of the problem and applying priority scale based on effective and efficient patterns.
We are looking for talented and disciplined professionals to join Victor & Victory


Job Description

Requirements : 
  • Maximum 25 years old, Fluent in English (speaking and writing);
  • Minimum Diploma, (prefered Bachelor's Degree in Law);
  • Minimum 2 years experince;
  • Discipline, focus, talented, have a good communication skills, good attitude, dress neatly is must, honest, and responsible;
  • Having excellent administration skills;
 Responsibility :
  • Great welcome guests as soon as they arrive at the office;
  •  Answer an forward incoming phone calls;
  • Handling incoming and outgoing phone calls;
  • Ensure reception area is tidy and presentable with necessary, stationery, and material (e.g.pens and guest book);
  • Receive, sort, and distribute daily mail/deliveries;
  • Order office supplies and keep inventory of stock;
  • Perform other clerical receptionist duties such as filling documents, photocopying, etc

  Apply Now  

Industrial Customer Service (Mandarin speaker)

19-Apr
PT CFLD Tangerang New Industry City Development | 21642Indonesia - Karawang
This job post is more than 31 days old and may no longer be valid.

PT CFLD Tangerang New Industry City Development

WHO WE ARE
SwanCity is a leading developer focused on delivering quality communities and building communities across Southeast Asia. Headquartered in Singapore, SwanCity creates smart, sustainable luxury living spaces that perfectly blend work-live-play.


Job Description

  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

  Apply Now  

Front Desk Executive

19-Apr
Lionsworld Business Centre Sdn Bhd | 21632Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Lionsworld Business Centre Sdn Bhd

Lionsworld Business Centre Sdn Bhd opened its door in September 2004 and has since maintained its market position as one of the leading business centres in Malaysia. At Lionsworld, we focus on assisting local and foreign businessmen and entrepreneurs who are keen to set up an office and start operations in the shortest period of time at the most cost effective manner through our Serviced and Virtual Office solutions. 
OUR CLIENTS ARE:
1)Businessmen on-the-go
2)Entrepreneurs
3)SME
4)Expatriates / Representative Offices
5)Project Managers
6)Home Based Freelancers


Job Description

Responsibilities:
  • To attend all incoming and outgoing telephone calls, visitors, receive mail, documents and handle courier services.
  • Attend to visitors and client’s requests professionally and promptly
  • Deliver and maintain a high level of client service and friendly working environment
  • Provide administrative and clerical support
  • Support the officers in daily admin roles and to keep stock of stationeries and other supplies for the department
  • To support the execution of client service program to drive client satisfaction
  • Assist in operations and day-to-day tasks
  • Undertakes other ad-hoc tasks as assigned by superior/management.

Requirements:
  • Candidate must possess at least a SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field
  • Proficient in English, ability to speak in Mandarin and other Chinese dialects would be advantageous
  • Excellent interpersonal, telephone and verbal communication skills and possess good telephone etiquette.
  • Responsible, pleasant and independent personality
  • Must be well groomed, presentable personality
  • Good team spirit and hard working
  • Required skill(s): Receptionist, Admin, Computer Literate, Coordinator, English Communication skills
  • Applicants must be Malaysian citizen
  • Full-Time position available

  Apply Now  

Front Desk

19-Apr
Jora Jobs | 21633Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

DAMAI Studio Cafe
Job Description:
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails

Job Qualifications
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of MS Office programs.

  Apply Now  

Front Desk Executive (6 Month Contract)

19-Apr
GP Hotel Management Pte. Ltd. | 21610Singapore - West
This job post is more than 31 days old and may no longer be valid.

GP Hotel Management Pte. Ltd.

GPHL is the owner of one of the largest Singapore-owned hotel chains and has been providing quality, affordable accommodation in strategic city and city-fringe locations, building a strong reputation with local and regional travellers.
Effective from October 2019, GPHL has rebranded 13 of its hotels into ibis budget Singapore after inking a franchise partnership with Accor. Currently, GPHL operates 23 hotels out of which 13 hotels are operated under "ibis budget Singapore" brand, 2 hotels under the "Parc Sovereign" brand and 8 hotels under "Fragrance" brand.
The 2 Parc Sovereign hotels will commence renovation plans towards the end of 2019 and will be rebranded to become one Mercure and one ibis Styles hotel by mid-2020.
Join us, as we continue to innovate and create new experiences for all savvy business or leisure travellers looking for quality hotel in Singapore.


Job Description

Responsiblities
  • Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay. 
  • Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
  • Accounting and maintaining an accurate cash float.
  • Maintain an acceptable standard of personal grooming and hygiene at all times.
  • Assist in making reservation after room reservation office is closed.
  • Take on other duties within reasonable scope as assigned.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Requirements:
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Well-groomed and possesses a cheerful disposition
  • Calm, efficient, and able to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Excellent inter-personal and communication skills
  • Able to work independently and as a team
  • Ability to stand and walk frequently throughout the work shift
  • Basic IT skills
  • Able to work on rotational shifts, weekends and PHs

  Apply Now  

Assistant Reception Manager

18-Apr
Pici | 21597Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

Pici

Pici is your neighbourhood pasta bar, serving only freshly hand rolled pasta made daily. For straightforward food that is perfectly simple, we serve the best quality ingredients and dishes that are full of flavour and character. Real, down to earth Italian pasta as it should be. Drop into Pici anytime for a bowl of pasta, glass of Italian wine and friendly welcome.

Part of Pirata Group - creating one-of-a-kind dining experiences fuelled by excellent food, legendary service and great value for money.


Job Description

Responsibilities

  • Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
  • Achieve company objectives in service standards, appearance of the outlet, sanitation and cleanliness
  • Training of employees and creating a positive, productive working environment
  • Continually strive to develop staff in all reception areas
  • Achieve company objectives in covers as per monthly forecasts.
  • Ensure high quality service is delivered at all times
  • Lead by example to display exceptional memorable experience to all guest.
Requirements
  • Positive attitude and proactive with a teamwork mindset
  • Service oriented and hands on
  • 2-4 years management experience in high profile and fast pace F&B outlets
  • Excellent Microsoft Office skills
  • Fluency in English is a must, other languages are an advantage
Benefits
  • Staff discount in all our outlets
  • Medical Insurance after probation
  • Birthday leave and voucher

  Apply Now  

Guest ServicesExecutive

16-Apr
Anaya Treehouse Resort | 21560Indonesia - Bintan
This job post is more than 31 days old and may no longer be valid.

Anaya Treehouse Resort

The Anaya Mangrove Treehouse Resort, the hidden gem nested along the rustic Sungai Kechil river in the beautiful island of Bintan Indonesia, Anaya Mangrove Treehouse Resort is situated on 10 acres of land on the border of the mangrove reserve which is separated from the resort by the small stream running through it. The unique resort comprises of 12 beautiful treehouses each with a big balcony overlooking the fruit orchard or the rustic Sungai Kechil. Each treehouse is equipped with modern amenities like air conditioning, electric kettle, stand fan and USB charging points for your mobile phones. The shared bathroom for every 2 treehouses has hot water and flushing toilets. Guest have a choice of either queen bed or twin single beds for accommodation. For dining, the resort is served by the Crazy Monkey Bar and Café. We also have a Spice Garden to produce some of the spices we use for cooking and making our Rosella welcome drink. A fruit orchard with dozens of different type of fruits trees run from the treehouses to the resort main entrance.
Anaya resort offers a whole range of outdoor activities and services including ATV rides, archery, badminton, futsal, kayaking, SUP and off road biking. After a day of energetic fun, relax with an in room massage or chill out with a cold beer at our Crazy Monkey Bar and play some board games with your mates. Make sure you try our sumptuous BBQ or our popular Hot Pot dinner.
To end the night on a beautiful note, sign up for our mesmerizing Fireflies Experience tour. Anaya resort is blessed to be located just 200m from where you can find these beautiful creatures flying around trying to attract a mate. Should you require any extra assistance, please do not hesitate to contact any member of our team at Anaya Resort. Relax and chill have a fun filled adventure with us.


Job Description

  • A degree in Hospitality or equivalent with at least 10 years experience in the hospitality industry
  • Pleasant personality with ability to speak and write English
  • Experience in front office operations including Spa and other guest recreation services
  • Ability to handle guest complaints and do service recovery well
  • Ability to do scheduling and coordination among departments
  • Good knowledge of safety and emergency procedures

  Apply Now  

Hotel Receptionitst

16-Apr
Jora Jobs | 21547Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

COTTAGE INN SUBANG
Positions available:
HOTEL RECEPTIONIST
Responsibilities:
  • Perform all check-in and check-out duties
  • Manage online and phone reservations
  • Manage sales transactions /cashiering activities (cash & credit card)
  • Create reservation and register guests (collect information such as contact details and stay dates)
  • Manage group reservations
  • Promote to guests about our hotel available rooms, rates and amenities
  • Assist guests’ on special requests (such as booking extension/early check-in) and complaints in a professional manner
  • Communicate with other hotel departments (housekeeping) to ensure all the rooms are in clean, neat and in good condition
  • Maintain updated records of bookings and payments
  • Perform other responsibilities as assigned by superior or Management whenever necessary
  • To help out at our Cafe
Requirements:
  • Candidates must be MALAYSIAN ONLY
  • No experience needed and fresh graduates are welcomed to apply
  • Required language (s): Bahasa Malaysia, English
  • Applicant must be willing to work in shifts (Morning/Afternoon/Night)
JOB REQUIREMENT
  • Nationality Preferred    Malaysians Only
  • Gender Preferred    All Genders
  • Language Required    English | Bahasa Malaysia
  • Own Transport    None
Minimum Education Required   
  • Candidates must possess at least SPM
Required language (s):
  • Bahasa Malaysia, English
Location    Selangor
SALARY & OTHER BENEFITS
  • Salary    RM 1,400 –  RM 1,800 per month

  Apply Now  

Customer Service Officer (English Speaking) Mataram

14-Apr
PT. Teknologi Perdana Indonesia | 21490Indonesia - Mataram
This job post is more than 31 days old and may no longer be valid.

PT. Teknologi Perdana Indonesia

Maxim is an international online transportation service successfully working in 20 countries around the world. For more than 17 years, Maxim has been developing interaction technologies for the taxi market participants: passengers and drivers. Our company is constantly extending its geographic reach and aims to become a global brand.


Job Description

Responsibilities:

- consider job applications from drivers, register them in the system, assist in solving work issues;

- consider requests and complaints;

- resolve conflicts between drivers and passengers;

- outdoor promotion, branding of drivers' cars;

- interact with other departments to solve current problems.

Requirements:

- fluent English;

- available to start working immediately in Mataram;

- able to multitask;

- ready to work on the phone and face-to-face;

- ready to do promotion outside of the office;

- good computer skills.

Working Conditions:

- work in Mataram;

- 5 days working week;

- 3 months of probation.

CV IN ENGLISH IS REQUIRED!

  Apply Now  

Customer Service Officer (English Speaking) Palembang

14-Apr
PT. Teknologi Perdana Indonesia | 21491Indonesia - Palembang
This job post is more than 31 days old and may no longer be valid.

PT. Teknologi Perdana Indonesia

Maxim is an international online transportation service successfully working in 20 countries around the world. For more than 17 years, Maxim has been developing interaction technologies for the taxi market participants: passengers and drivers. Our company is constantly extending its geographic reach and aims to become a global brand.


Job Description

Responsibilities:

- consider job applications from drivers, register them in the system, assist in solving work issues;

- consider requests and complaints;

- resolve conflicts between drivers and passengers;

- outdoor promotion, branding of drivers' cars;

- interact with other departments to solve current problems.

Requirements:

- fluent English;

- available to start working immediately in Palembang;

- able to multitask;

- ready to work on the phone and face-to-face;

- ready to do promotion outside of the office;

- good computer skills.

Working conditions:

- work in Palembang;

- 5 days working week;

- 3 months of probation.

CV IN ENGLISH IS REQUIRED!

  Apply Now  

Front of House (Kenji-Tei Food Group Inc.)

13-Apr
Jora | 21404Philippines - National Capital Reg
This job post is more than 31 days old and may no longer be valid.

Jora

Please click Apply for more information
                                                                                                                                                                                      .


Job Description

Job Responsibilities:
  • Receiving and confirming walk-in, telephonic, and online reservations.
  • Directing early arrivals to the bar as they wait for their tables to become available.
  • Ushering diners to their tables and providing them with menus.
  • Accepting and informing the relevant staff about food and beverage requests.
  • Mixing and pouring beverages, as needed.
  • Transporting food orders from the kitchen to each pertinent table.
  • Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request.
  • Providing guests with their checks after the meal sitting.
  • Clearing and reporting breakages by diners.

Job Qualification:
  • Graduate of a 2-year course preferably related to HRM, culinary, and tourism.
  • With work experience in a hotel or restaurant for at least 6 months.
  • Professional, courteous, customer service oriented.
  • With good moral character, no record of derogatory

  Apply Now  

Guest Services Executive

13-Apr
Grand Park Orchard | 21416Singapore - Orchard
This job post is more than 31 days old and may no longer be valid.

Grand Park Orchard

Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore’s premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore’s most fashionable hotel. From the designer interiors in the lobby to 308 rooms and a laidback alfresco bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore.

Head to the dazzling Orchard Road where an array of major shopping malls as well as lifestyle and dining options awaits at the hotel's doorstep.


Job Description

To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request with regard to room type, non-smoking, extra bed, etc.

Maintain confidentiality of all guest information

To have sound knowledge of current situation and ensure proper communication are being handed over to next shift.

Assist the Guest Services Manager to handle complaints of guests and to provide service recovery.

Receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers.

Promote sense of responsibilities, courtesy, cheerfulness and work harmony in Front Office.

  Apply Now  

Guest Services Manager

13-Apr
Grand Park Orchard | 21417Singapore - Orchard
This job post is more than 31 days old and may no longer be valid.

Grand Park Orchard

Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore’s premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore’s most fashionable hotel. From the designer interiors in the lobby to 308 rooms and a laidback alfresco bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore.

Head to the dazzling Orchard Road where an array of major shopping malls as well as lifestyle and dining options awaits at the hotel's doorstep.


Job Description

PRIMARY OBJECTIVES

To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

To ensure smooth operations in the department and customer service satisfaction is in line with the established standards and policies of the Hotel.

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