Showing All Rooms Division Jobs

Filter by Job Level:


Page 1 of 46

Front Office Supervisor

10-Nov
OVOLO Group Limited | 17936Hong Kong - Aberdeen

OVOLO Group Limited

Are you just like everyone else? Or do you STAND OUT? 

At Ovolo, we move fast and have fun! Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Want to be part of an award-winning fast-growing brand that does things differently? Give us a shout! 

Check out www.ovolohotels.com, send your CV to hr@ovologroup.com today with what drives you and why you are a shiny happy person 


Job Description

About the GIG

We are looking for a passionate and independent Front Office Supervisor for our co-living designed hotel - Mojo Nomad Aberdeen Harbour by Ovolo. In this hands-on role, you will maintain and upkeep our proactive services for an effortless living space to our guests. You are "The Face" of the house, responsible for creating a welcome environment for our guests, engaging and mingling with them in a warm manner, running the smooth operations of check-ins and check-outs, identifying guests' needs and solutions, and rectifying any issues that arise.  

Who are we looking for?

Customer services experience is a must and big plus with hotel front office operation knowledge; we need you to be a confident and resilience team member dealing with guests, able to work independently regardless which duty shift assigned, and handle challenging situations and emergency just in case. 

If you are positive minded, carry bags full of energy, have excellent interpersonal and language skill, and you are hungry for success in a fast paced and dynamic environment, we definitely would like to hear from you!

At Ovolo Hotels we set the stage for Effortless Living. Our Mission: Shiny Happy People All Around.


Vision:
Shiny, happy people

Mission:
make our guests shine every day
+
happy and productive workplace
+
meaningful contributions to people and society

*Due to high volume of applications we may not be able to get back to each applicant individually. If you don’t hear from us within 6 weeks of your application, you may consider your application unsuccessful. Personal data will be for kept recruitment purposes only and will be destroyed within 6 months. We do not accept any unsolicited applications through recruiters unless previously contracted to do so.

  Apply Now  

[Open to Relocation - Japan] Front Office Manager (Japanese-speaking)

10-Nov
Compass Offices | 17937Hong Kong - Overseas

Compass Offices

At Compass Offices, we’re dedicated to providing inspiring workspaces supported by professional services which enable our customers to focus on what they do best. Our clientele includes Fortune 500 companies, growing start-ups, entrepreneurs, independent professionals and enterprise teams. Founded in 2009, Compass Offices has grown from its first business centre in Hong Kong, to encompass close to 40 centres in 9 cities and over 15,000 satisfied clients.
Our workspace philosophy combines affordability, scalability, technology and choice; all within a portfolio of flexible workspaces designed to make each centre a great place to work.

http://www.compassoffices.com/en/


Job Description

The Front Office Manager (Title as Centre Manager) is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.
This role will report to the Operations Manager and work closely together with the Sales team to maximize clients’ satisfaction.
Responsibilities
  • Manage and maintain day-to-day operations and smoothness of the centre
  • Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
  • Ensure centre facilities are maintained in optimal standard
  • Supervise, train and motivate the centre team in client service excellence
  • Manage and handle client's complaints independently
  • Manage and handle centre’s payment collection
  • Coordinate with various departments on project management
  • Liaise with building management and vendors individually
  • Escalation of issues in process, system, people etc
  • Able to drive centre team’s performance to achieve company’s objectives and targets
Qualifications
  • Minimum 5 years of experience in serviced office or hospitality industry
  • At least 2 years of experience in supervising a team
  • Customer-oriented attitude with strong interpersonal skills
  • Fluent Japanese is essential
  • Excellent communication in written and spoken English
  • Willing to relocate to Japan is preferred
  • Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
  • A strong decision maker in handling clients’ inquiries and complaints in a prompt and precise manner
  • A leader with positive thinking in motivating and maintaining good team morale
  • Ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn
Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.

  Apply Now  

Guest Service Executive

5-Nov
Hilton Garden Inn | 17917Singapore - Rochor

Hilton Garden Inn

A Welcoming Hotel in the Heart of Little India
Hilton Garden Inn Singapore Serangoon is centrally located close to Central Business District and all major landmarks. The hotel offers guests a colorful stay in the heart of Little India, one of Singapore’s most vibrant enclaves. We are a short 6-minute walk from Little India MRT, a 25-minute drive from Singapore Changi International Airport and an 8-minute drive from Central Business District and Suntec Convention & Exhibition Centre. Surrounding the hotel are historic sites, beautiful temples, shopping and entertainment. The Mustafa Centre is an 8-story shopping mall open 24 hours, and the Tekka Centre is Singapore’s largest indoor wet market.


Job Description

A Guest Service Executive welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).


What will I be doing?
 
As a Guest Service Executive, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Guest Service Executive will complete the following tasks:
  • Welcome and fulfill the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?
 
Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Front Office experience in the hotel sector
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service


What will it be like to work for Hilton?
 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

  Apply Now  

Night Manager

3-Nov
Sofitel Singapore Sentosa Resort and Spa | 17890Singapore - Central

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.
From the elegant Luxury Rooms to the sprawling garden villas with private lap pool, our resort in Sentosa offers superb accommodation rivalled by none in Singapore as well as complimentary wireless internet access all around the property. Singapore's heritage building. Pioneering design and service await at Singapore's top luxury boutique hotel, where timeless French elegance blends with modern Singapore chic.


Job Description

  • MAIN DUTIES: Effectively manage the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift.  He/she will also be responsible for the smooth and efficient running of the Hotel's overnight operation, whilst ensuring maximum guest satisfaction and the safety and security of the property.

    Guest Service Responsibilities
    • The Night Manager is the representative of Senior Management overnight. 
    • The Night Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Night Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel So Singapore.
    • The Night Manager will be in permanent contact with the Front Office Manager to report any guest comment, or issues and ensures a good co-ordination and quick communication on both sides.
    • The first assignment & main area of work of the Night Manager is the Lobby, when the Night Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
    • All incidents must be recorded in the Assistant Manager Logbook. Front Office Manager to be contacted in case of any emergency.
    • Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
    • Effectively perform and supervise the daily reconciliation of the Hotel’s trading, including the preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift. 
    • You will also be responsible for assisting the Night Manager in the smooth and efficient running of the Hotel's overnight operation, whilst ensuring maximum guest satisfaction and the safety and security of the property.
    • Complete the duties of the Night Manager in their absence from the hotel.
    • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
    • Manage all aspects of customer service during the night shift in conjunction with, and in the absence of, the Night Manager
    • Supervision and support of the hotel’s Night Team.
    • Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.
    • Any other duties assigned by your manager.
    • Ensure all incidents, inspections and discrepancies are recorded in duty logs.
    • Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
    • Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.
    • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
    • Carry out reception duties as required.
    • Ensure all Front Office Standards and Procedures in line with the Sofitel So Singapore Policies.
    • The Night Manager will be responsible to achieve the target number of Le Club enrolment as per Sofitel So Singapore targeted.
    • The Night Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures. All actions must be recorded in the appropriate format.
    • In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager and Assistant Front Office Manager, the Night Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
    •  Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Assistant Manager’s Logbook.
    • Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.
    • Practice the Sofitel Vision and Values in daily practises:
    ­ PASSION FOR EXCELLENCE - Our ambition and pleasure is to strive constantly to get one step closer to perfection, to excel in what we do and always be able to push ourselves a little further.
    ­ ESSENCE OF « PLAISIR » - To create a harmonious balance between the pleasure of feeling at home and the exquisite feeling of being elsewhere.
    ­ SPIRIT OF OPENNESS - In our eyes, diversity leads to richness. We have a taste for cultural blends and a thirst for everything new
    • Refer to the Sofitel Brand Standards and ensure compliance in every way.

    Financial and Revenue Responsibilities
    • To perform processing of the financial transactions of the Front Office Team and the Food & Beverage outlets for the Finance Department.
    • To ensure that cashier audits balance and every correction is justified and correct.
    • Balance totals with Opera financial report and Micros financial reports.
    • Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
    • Collate paperwork for departures, including credit card and company charges to be forwarded to Finance department.
    • Process all management accounts as required.
    • Prepare and distribute relevant reports, including the Accor Daily Pack.  Maintain hotel weekly and monthly statistics.
    • Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
    • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
    • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
    • Ensure correct monies are collected and billing is accurate.
    • Collate paperwork for departures, including credit card and company charges to be forwarded to Finance department.
    • Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures.
    • To conduct the revenue audit on a nightly basis as per the checklist in the Accounts procedures.
    • To ensure that all administration duties such as banking, floats, billing, and correspondence are all completed prior to the end of your shift.
    • To ensure that all correspondence with regard to billing instruction is checked on a daily basis.
    • Motivate all staff regarding the selling and upselling program and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established.

  Apply Now  

Duty Manager (Front Office)

3-Nov
Ramada & Days Hotels by Wyndham Singapore | 17882Singapore - Novena

Ramada & Days Hotels by Wyndham Singapore

Wyndham Hotel Group, the world's largest and most diverse hotel company with over 7,300 hotels worldwide, is managing two hotels brands for the first time in Singapore.
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park offers almost 800 rooms aimed at both value-conscious business and leisure travellers. Located in Balestier, both hotels flanks the culturally inspired Zhongshan Park, making it the one and only hotel-by-the-park development in Singapore.


Job Description

JOB PURPOSE: 
Assisting Front Office Manager & Assistant Front Office Manager to supervise, train and inspect the performance of Front Office supervisors & associates.  Ensuring that all procedures are completed to the hotel's desirable quality and standards. Assist where necessary to ensure optimum service to guests.  Train and monitor all Front Office reports prepared by Front Office supervisors to ensure effective cost management.   Identify and develop potential Front Office supervisors & associates.
PRINCIPLE ACCOUNTABILITIES:
  1. Maximization of Rooms revenue by encouraging FO Associates to upsell or cross sell to sister hotels.
  2. Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow-up.  
  3. Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
  4. Reviewing guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team
  5. Manage FO associates' performances, training needs, motivation, development, disciplinary matters etc
  6. Prepare and analyze related monthly Front Office reports (include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts
  7. Thoroughly familiar with the Wyndham Rewards programme. Ensure the enrolment of Wyndham Rewards Program reach the target set by Front Office Manager & Assistant Front Office Manager
  8. Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.
ABILITIES / KEY COMPETENCIES / SKILLS:
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Fluent in Front Office operation (Front Desk, Bell Desk, PABX, Business Center), HOTSOS, Call Accounting System
  • Good command of English (oral & written), preferably know other languages.
  • Microsoft Office, Opera-Fidelio, HOTSOS, Call Accounting System
  • Pleasant personality, leadership, problem solver, team player, integrity.

  Apply Now  

Front Office Supervisor

29-Oct
OVOLO Group Limited | 17854Hong Kong - Aberdeen

OVOLO Group Limited

Are you just like everyone else? Or do you STAND OUT? 

At Ovolo, we move fast and have fun! Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Want to be part of an award-winning fast-growing brand that does things differently? Give us a shout! 

Check out www.ovolohotels.com, send your CV to hr@ovologroup.com today with what drives you and why you are a shiny happy person 


Job Description

About the GIG

We are looking for a passionate and independent Front Office Supervisor for our co-living designed hotel - Mojo Nomad Aberdeen Harbour by Ovolo. In this hands-on role, you will maintain and upkeep our proactive services for an effortless living space to our guests. You are "The Face" of the house, responsible for creating a welcome environment for our guests, engaging and mingling with them in a warm manner, running the smooth operations of check-ins and check-outs, identifying guests' needs and solutions, and rectifying any issues that arise.  

Who are we looking for?

Customer services experience is a must and big plus with hotel front office operation knowledge; we need you to be a confident and resilience team member dealing with guests, able to work independently regardless which duty shift assigned, and handle challenging situations and emergency just in case. 

If you are positive minded, carry bags full of energy, have excellent interpersonal and language skill, and you are hungry for success in a fast paced and dynamic environment, we definitely would like to hear from you!

At Ovolo Hotels we set the stage for Effortless Living. Our Mission: Shiny Happy People All Around.


Vision:
Shiny, happy people

Mission:
make our guests shine every day
+
happy and productive workplace
+
meaningful contributions to people and society

*Due to high volume of applications we may not be able to get back to each applicant individually. If you don’t hear from us within 6 weeks of your application, you may consider your application unsuccessful. Personal data will be for kept recruitment purposes only and will be destroyed within 6 months. We do not accept any unsolicited applications through recruiters unless previously contracted to do so.

  Apply Now  

Front Office Executive

26-Oct
Arton Boutique Hotel | 17816Singapore - Kallang

Arton Boutique Hotel

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.
Expect modern luxuries and an elevated boutique hotel experience as you set foot into your home away from home.
Designed with a sophisticated urban palette of black and white coupled with a cool blend of glass, steel and aluminium, an enchanting contemporary retreat is created - complete with the koi pond and eco feature wall situated right by the airwell in the main lobby - providing a hint of greenery and a zen space to soothe the senses.


Job Description

  • Handle guest check in/out including handling of payments.
  • Provide quality service to guest requests efficiently and courteously during their check-in, check-out and throughout their stay.
  • Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.
  • Prompt attention to guest feedbacks and carry out service recovery measures where required.
  • Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate
  • Work closely with front office and reservation team for operational issues and maximize room sales.
  • Able to work on rotating shifts (including night shift), weekends and public holiday
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent.

  Apply Now  

Guest Services Executive

23-Oct
Treetops Executive Residences | 17809Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of  one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.
We are a prestigious serviced residences located along Orchard Road and are inviting individuals who exude the values of P.E.O.P.L.E. (Proactiveness. Excellence. Ownership. Professionalism. Loyalty. Enthusiasm) to join us:
Product & Services
Operated as serviced apartment


Job Description

Responsibilities:
  • Attend to guests’ needs and enquiries.
  • Handles checking-in and checking-out of guests.
  • Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay
Requirements:
  • Good interpersonal skills and positive working attitude
  • Service oriented
  • A good team player
  • Work with passion, zest, energy and professionalism
  • Perform 3-rotating shifts, and able to work on weekends and public holidays
  • Entry level Diploma holders can apply. 
Staff duty meal and uniform are provided.
Please send in resume with current & expected salaries via APPLY NOW button below.
We regret that only shortlisted candidates will be notified. Thank you for applying.

  Apply Now  

Guest Experience Manager

22-Oct
Regal Hongkong Hotel | 17796Hong Kong - Causeway Bay
This job post is more than 31 days old and may no longer be valid.

Regal Hongkong Hotel

Situated in the heart of Causeway Bay, Hong Kong's vibrant commercial and shopping district, the deluxe five-star Regal Hongkong Hotel is the epitome of luxury and elegance where international business and leisure travellers are pampered with stylish comforts and a wide selection of gourmet choices.
The deluxe hotel is located in Causeway Bay, Hong Kong, offering 481 guestrooms in an elegant style and 20 function rooms, together with 4 exquisite dining establishments serving Cantonese, Western, Italian cuisine and a lobby lounge. A complete range of recreational facilities featuring a luxurious rooftop swimming pool and state-of-the art gymnasium equipped with advance training facilities

We invite applicants for the following position:


Job Description

  • Diploma or above in Hospitality Management or related disciplines
  • Minimum 5 years’ experience in Hotel front office operation with at least 3 years in supervisory level of similar capacity
  • With strong customer service sense and complaint handling skills
  • Detail-minded and able to handle emergency
  • Well-versed in spoken and written English and Putonghua
  • Good command of computer skills with knowledge of PMS system preferably 

  Apply Now  

Front Office Assistant

22-Oct
Hotel Royal @ Queens (Singapore) Pte Ltd | 17791Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Royal @ Queens (Singapore) Pte Ltd

Hotel Royal @ Queens is a 4-Star Smoke-Free Hotel strategically located in the heart of the city’s dynamic business, opposite China Cultural Centre and entertainment hubs. Some of the major landmarks of the city that are located within walking distance include the Singapore Management University (SMU), Esplanade Theatres by the Bay, Suntec City Convention Centre, Marina Square, Raffles Shopping Centre, Raffles Hospital, Bugis Village, Orchard Road, Chinatown, Little India, Boat Quay, Clarke Quay. (Google Map) Hotel Royal @ Queens Singapore has 231 well-appointed guest rooms, including 8 Serviced Apartments. Guest rooms are clean, comfortable, cosy and furnished with contemporary decor. Wireless Broadband internet access is available in all rooms and public areas. For good and affordable dining in Singapore, Hotel Royal @ Queens also houses Chinese, vegetarian Cuisine and the Queen’s Bar pub/lounge, provides live music entertainment. Hotel Royal @ Queens provides excellent meetings in Singapore with three function rooms and one private dining room for different needs and occasions. Ideal for business and leisure travellers looking for value for money accommodation in Singapore, this Singapore business hotel is extremely popular amongst business travellers and tourists alike for its location.


Job Description

Hotel Royal Queens invites suitable candidates to be part of its team as Front Office Assistant.
  •  Responsibilities
  • Assist all aspect of the front desk (including check-in/outs)
  • Attend to guest’s enquiries, request and complaints in a timely and courteous manner 
  • Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
Requirements
Minimum GCE ‘O’ Level and above Relevant experience in similar capacity would be an advantage Team player, work independently Excellent interpersonal and communication skills Able to work 3 rotating shifts / Weekends / PH

  Apply Now  

Front Desk Executive (6 Months Contract)

9-Oct
Global Premium Hotels Limited | 17674Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Global Premium Hotels Limited

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.


Job Description

JOB PURPOSE
Promote guests’ loyalty to our hotels by providing all guests with courteous and professional service at all times assuring a pleasant experience during their stay with us.
To maintain good working relationships with all Organisation colleagues and vendors.

RESPONSIBILITES:
  • Provide quality customer service at all times; greet visitors and guests in an friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
  • Thoroughly understand all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
  • Accounting and maintaining an accurate cash float.
  • Compiling and filing of reports.
  • Liaise closely with colleagues and peers such as Bell Hop, etc.
  • Maintain grooming and hygiene standards at all times.
  • Assists making reservation after room reservation office is closed.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  • Adhere to Personal Data Protection Act.
  • To take on other duties within reasonable scope as assigned.
REQUIREMENTS:
  • Punctual, well-groomed and possesses a cheerful disposition
  • Possesses an accountable and resilient demeanour
  • Ability to focus on guest needs while remaining calm and courteous throughout
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Ability to stand and walk frequently throughout the work shift
  • Basic IT skills
  • Able to work on rotational shifts, weekends and PHs

  Apply Now  

Front Office Manager (Based in Koh Chang)

9-Oct
THUN Holding Co., Ltd. | 17677Thailand - Eastern > Others
This job post is more than 31 days old and may no longer be valid.

THUN Holding Co., Ltd.

Thun Holding Co., Ltd, we are a Thai company, the fastest growing hotels and hospitality management based in Bangkok with an expanding portfolio of hotels and resorts specialist offer sales and marketing consulting services. Our success stories Ramayana Resort & Spa, The Dewa Koh Chang, AWA Koh Chang and The Splash Koh Chang Trat, Thailand.


Job Description

Responsibilities

  • Direct Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability
  • Manage all Front Office operations to include, but not limited to:

Requirement

  • Guest service and registration (check-in, check-out)
  • Room inventory and availability
  • Guest service standards and initiatives
  • Cost controls and overall profitability
  • Marketing initiatives
  • System use and management
  • Budgeting and forecasting
  • Policy and procedure implementation and enforcement
  • Provide supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends
  • Evaluate and address issues and make improvements accordingly
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Recruit, interview and train team members

Qualifications:

  • High School Diploma or higher
  • Minimum of 3 years’ experience in a managerial role
  • Must possess excellent organizational skills
  • Capable of delivering elevated customer service levels
  • Prior Front Office Manager experience in a hospitality industry

If you would like to be a part of us, please send your CV in English, a recent photograph and salary requirements by click " Apply Now"

THUN Holding Co., Ltd.

 Bangkok Office: 1643/4, 2nd Floor,
Thai City Electric Building,
New Petchburi Road, Makkasan,
Ratchathewi, Bangkok 10400
Tel: (66 2) 254 8650-5 Fax: (66 2) 254-8656

  Apply Now  

Rooms Division Manager

8-Oct
SINGAPORE MARRIOTT TANG PLAZA HOTEL | 17646Singapore - Central
This job post is more than 31 days old and may no longer be valid.

SINGAPORE MARRIOTT TANG PLAZA HOTEL

Singapore Marriott Tang Plaza Hotel is amongst Marriott International’s 30 renowned hotel brands in 131 countries globally. Strategically located in the heart of Orchard Road, this award-winning hotel pampers guests with unrivalled comfort, unsurpassed accessibility, as well as an exciting array of dining experiences and recreational options. 

Being part of Marriott International means being part of a proud history and a thriving culture. "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has earned us numerous awards and recognition. Giving associates opportunities to grow and succeed is part of the company’s DNA.


Job Description

JOB SUMMARY
Responsible for the management and coordination of all Rooms area departments (including Front Office and Housekeeping) and managing staff.  Plans, develops, implements and evaluates the quality of property’s guest rooms.  Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.  Ensures that standards and procedures are being followed.  Leads specific team while assisting with meeting or exceeding property goals.  The position ensures that the Rooms division meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department
REQUIREMENTS
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Strong Leadership and supervisory skills
  • Good writing and communication skills

  Apply Now  

Front Office Manager

8-Oct
SINGAPORE MARRIOTT TANG PLAZA HOTEL | 17647Singapore - Central
This job post is more than 31 days old and may no longer be valid.

SINGAPORE MARRIOTT TANG PLAZA HOTEL

Singapore Marriott Tang Plaza Hotel is amongst Marriott International’s 30 renowned hotel brands in 131 countries globally. Strategically located in the heart of Orchard Road, this award-winning hotel pampers guests with unrivalled comfort, unsurpassed accessibility, as well as an exciting array of dining experiences and recreational options. 

Being part of Marriott International means being part of a proud history and a thriving culture. "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has earned us numerous awards and recognition. Giving associates opportunities to grow and succeed is part of the company’s DNA.


Job Description

JOB SUMMARY
  • Reponsible for all front office functions and staff which include Front Desk, Concierge including Bell Counter, Executive Lounge.
  • Managing the day-to-day operations, ensuring the quality, standards and meeting the expectation of guests.
  • Direct and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Identify the development needs and provide coaching, mentoring and helping others to improve their knowledge and skills.
REQUIREMENTS
  • At least 3 year(s) of relevant working experience.
  • Good interpersonal and communication skills.
  • Critical thinker and problem-solving skills.

  Apply Now  

Front office executive

8-Oct
THANKSGIVING SERVICED RESIDENCE PTE. LTD. | 17658Singapore - River Valley
This job post is more than 31 days old and may no longer be valid.

THANKSGIVING SERVICED RESIDENCE PTE. LTD.

Thanksgiving Serviced residence is a 5-storey full-fledged serviced apartment Orchard Road that sits nicely within a quiet neighbourhood, which is perfect for those who are looking for a tranquil environment to live in. After a long day at work, residents can head up to the roof garden at level 5 to unwind. Alternatively, they can make their way down to the gym or pool on the ground floor to de-stress. The condominium offers a BBQ area as well; great space for guests to invite some friends over for a relaxing evening and dinner.
We understand that work productivity is key for business travellers. Thanksgiving Serviced residence is ideal for them as it not only is a short distance away from Somerset MRT Station but it also is being managed by team of competent staffs.
For guests who plan to travel by taxi, they can approach our friendly receptionists, who will be more than happy to facilitate their taxi booking procedure as they wait and work in the Wi-Fi enabled lobby.


Job Description

  • Candidate must possess at least Higher secondary/Pre-U/A level/College in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Customer Service or equivalent.
  • job scope is to part of the front office team, to assist the service apartment guest, in check in out, customer service, and handling of complaints

  Apply Now  

Duty Manager

7-Oct
Amara Sanctuary Resort Sentosa | 17635Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
Product & Services
140 Villas, Suites, Premier and Deluxe rooms


Job Description

Job Responsibilities:
  • In charge of managing Front Office team on shift. Provide directions and guidance towards team members in  accordance to standard operation procedures established by the Resort
  • Responsible for the smooth running of the day to day operation of the Resort
  • Work closely with other departments in meeting guests requests 
  • To handle and attend to guest feedbacks
  • Regular inspection of the Resort's premises
  • Monitor room inventory closely to ensure maximum utlization of rooms to generate higher revenue
Job Requirements:
  • Diploma with minimum 3 years in similar capacity
  • Excellent verbal and written communication skills
  • A team player and must work independently
  • Willing to work shifts, weekends and Public Holidays
  • Willing to work in Sentosa
  • Extensive walking is required
  • Knowledge of Front Office Operating System (HMS) would be an added advantage
Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

  Apply Now  

Guest Safety & Services Supervisor

30-Sep
Hotel Alexandra Resources Limited | 17591Hong Kong - North Point
This job post is more than 31 days old and may no longer be valid.

Hotel Alexandra Resources Limited

Hotel Alexandra – opening in 2020

Be part of an exciting team of hoteliers to launch the next new line of properties of Harbour Plaza Hotels & Resorts in the heart of Hong Kong.

The first of its' kind, the newly built Hotel Alexandra (MTR Fortress Hill Station, Exit B) is scheduled to open in 2020, setting new heights in a timeless collection of decor and unparalleled service. Situated at the flourishing area overlooking the Victoria Harbour in Hong Kong, the hotel is exquisitely designed offering a heightened sense of elaborate luxury that will delight even the most discerning travellers. We now invite passionate hoteliers to join our delightful management team.

To learn more about Hotel Alexandra, please visit our website www.hotelalexandrahk.com.


Job Description

Please apply in confidence with your resume stating your current and expected salary to Human Resources Department, Hotel Alexandra, 32 City Garden Road, North Point or click "Apply Now". 

We are an equal opportunity employer and welcome applications from all qualified candidates.  The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.  Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful.  All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

  Apply Now  

Room Division Manager

24-Sep
Orchard Hotel Singapore | 17549Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Orchard Hotel Singapore

Enjoy the vibrancy of the famous Orchard Road in the heart of the city’s premier shopping and entertainment district when you stay at the 5-star Orchard Hotel Singapore. Blending style and sophistication, our Orchard Road hotel is home to 656 rooms and suites well appointed with contemporary conveniences including Wi-Fi access in characteristically unique twin buildings - the Orchard Wing and the Claymore Wing.

Situated within easy reach of the Central Business District, we have a state of the art conference centre featuring 13 versatile function rooms with dedicated event specialists standing by to help personalise your business or social event. Headed by award-winning chefs, our fine dining Hua Ting restaurant lets you savour the exotic tastes of authentic Cantonese cuisine. A swimming pool and a fully-equipped gym are there to ensure that you have the perfect business trip or family holiday at the perfect address.


Job Description

Reporting to the General Manager, the incumbent shall be responsible to:-
  • Oversee the day-to-day running and management of the Front Office & Housekeeping Departments.
  • Provide professional advisory and support to the General Manager in meeting the strategic goals of the establishment.
  • Work with other divisions to ensure guests' satisfaction, process optimisation and hotel's overall profitability.
  • Implement strategies aimed at cost minimisation, productivity maximisation without reduction in standards of quality.
  • Monitor guest satisfaction results to identify shortfalls and remedy service issues.
  • Involved in strategic planning and provide directions for the respective departments, to progress and to ensure that departmental policies are being met as well as coaching, counseling and scheduling.
Requirements
  • A degree in Hotel Management or equivalent professional qualifications
  • Has at least 5 years’ relevant experience with a proven track record in similar capacity
  • Self-driven, excellent communication, organization and leadership skills
  • Strong business and financial acumen to drive revenue
  • Strong cost management, analytical and conceptualization skills

  Apply Now  

Front Office Manager

23-Sep
Amara Sanctuary Resort Sentosa | 17546Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
Product & Services
140 Villas, Suites, Premier and Deluxe rooms


Job Description

JOB SUMMARY :
Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance to Hotel's standards
RESPONSIBITIES:
  • Oversee the day-to-day Front Office operations and adherence to the policies and operating standards
  • Lead & Develop team members
  • Work closely with Reservations on room inventory, guest enquiries and guest follow up
  • Work closely with Housekeeping to ensure timely release of guest rooms for check-in
  • Strong ability to handle guests queries and feedback
  • Liaise closely with Finance on billing issues
  • Assign, co ordinate and supervise work activities of associates
  • Conduct On-the-Job training for new and existing associates
  • Manpower deployment, conduct performance appraisals for associates, recruitment, welfare, staff grievances and disciplinary issues
  • Mamage departmental budgeting & productivity
  • Preparing management reports
  • Any other duties as assigned
REQUIREMENTS :
  • Minimum 8 years in similar capacity
  • Excellent sustomer service and interpersonal skills
  • Strong leadership skills
  • Good working knowledge of MS Office applications and Hotel Systems
  • Meticulous

  Apply Now  

Guest Services Executive

22-Sep
Treetops Executive Residences | 17524Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of  one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.
We are a prestigious serviced residences located along Orchard Road and are inviting individuals who exude the values of P.E.O.P.L.E. (Proactiveness. Excellence. Ownership. Professionalism. Loyalty. Enthusiasm) to join us:
Product & Services
Operated as serviced apartment


Job Description

Responsibilities:
  • Attend to guests’ needs and enquiries.
  • Handles checking-in and checking-out of guests.
  • Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay
Requirements:
  • Good interpersonal skills and positive working attitude
  • Service oriented
  • A good team player
  • Work with passion, zest, energy and professionalism
  • Perform 3-rotating shifts, and able to work on weekends and public holidays
  • Entry level Diploma holders can apply. 
Staff duty meal and uniform are provided.
Please send in resume with current & expected salaries via APPLY NOW button below.
We regret that only shortlisted candidates will be notified. Thank you for applying.

  Apply Now  

Assistant Front Office Manager

21-Sep
The Warehouse Hotel | 17517Singapore - Queenstown
This job post is more than 31 days old and may no longer be valid.

The Warehouse Hotel

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern 37-room boutique hotel, focusing on heritage and local culture. The Warehouse Hotel will deliver thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails.
The Warehouse Hotel is an inspiring 37-room hotel, housed in a prominent conservation building on the bank of the Singapore River within the vibrant neighbourhood of Robertson Quay. A meticulously restored icon with a unique history, the hotel will be operated by The Lo & Behold Group – a hospitality company that creates, owns and operates a series of timeless, well-loved concepts that include The Black Swan, The White Rabbit and Odette. 


Job Description

We are looking for a passionate, customer-driven individual to fill the role of Assistant Front Office Manager. Reporting to the Operations Manager, the Assistant Front Office Manager leads the day-to-day management of Front Office operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation. This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while leading and developing a team.
Responsibilities
Management Duties
  • Close collaboration with Operations Manager to identify means to maximize profitability and manage expenses to achieve budgetary objectives.
  • Co-ordinates with the housekeeping department on upkeep of rooms and maintenance plans during seasonal occupancy.
Front Office / Guest Service
  • Ensures smooth operations of the Front Office Operations, and oversees both the front office team and external service vendors (concierge, valets etc) to ensure optimal hospitality experience for all guests.
  • Perform manpower planning and deployment in accordance to business needs.
  • Responsible for room status control to ensure optimizing of occupancy and average room rate to ensure maximum comfort for the guest while operating at optimum efficiency.
  • Awareness and close monitoring of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
  • Work closely with reservation / sales team on VIP / large group reservations, room inventory, guest enquiries and follow-up (if any)
  • Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.
  • Maintains and records all incident records via a tracking log for reporting
  • Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.
Training
  • Lead, motivate and develop the front office team so as to achieve the division’s objectives.
  • Developing training plans and appropriate materials (including hotel and industry related compliance curriculum, e.g. Innkeepers Act) to train the team to deliver consistent top-notch service standards.
Qualifications
Requirements
  • Possess at least a Diploma in Hotel Management or related qualifications
  • Minimum 6 years of relevant experience with at least 3 years in a managerial capacity
  • Highly motivated individual with a positive attitude
  • Excellent communication and interpersonal skills
  • Ability to multi-task and work in a high-volume atmosphere
  • Proven ability to lead others and positively influence employee behaviour
  • Computer literacy is essential

  Apply Now  

Director of Rooms - Hospitality Industry (Mandarin Speaker)

16-Sep
Michael Page | 17476Indonesia - DKI Jakarta
This job post is more than 31 days old and may no longer be valid.

Michael Page

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.co.id


Job Description

  • Exciting Career Opportunity
  • Career Growth in the company

Client Details

One of the largest Group in Indonesia which has grow steadily.

Description

Our client is looking for Director of Rooms to oversee the whole management and operations including maintenance, cleanliness, facilities, security, efficiency from various departments from housekeeping, F&B, events to arrangement as well.

  • Monitor daily operations and the whole facilities from maintenance, cleanliness from various departments including F&B, housekeeping, events and among others
  • Implementing, optimizing, and communicating workflows, policies, and procedures tailored on location and available resources according to safety standards
  • Ensuring quality Conducting daily walk-throughs to ensure quality standards and cleanliness in front and back of the house areas, as well as the technical services provided to guests, maintaining the highest quality standards
  • Improve efficiency processes and policies to create positive work environment for all employees to ensure all operations flow smoothly
  • Train, coach and mentor new and existing employees for housekeeping
  • Regularly update Facility Head on the issues arise

Profile

  • Bachelors Degree

  • Has 5 years of experience as a Duty Manager/Manager on Duty in 5* star hotel

  • Be able to communicate in both Bahasa, Mandarin and English

  • Availability to work on weekends / overtime

  • Experience with facilities maintenance, security and housekeeping

  • Has excellent Training and Team Management skills

Job Offer

  • Competitive Remuneration Package
  • Exciting Career Opportunity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Noviyana Halim on +62 21 2958 8822

  Apply Now  

Guest Relation Manager (Mono)

15-Sep
Jia Group Holdings Limited | 17467Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

Jia Group Holdings Limited

Helmed by Chef Ricardo Chaneton, MONO is a contemporary French concept focuses on a single (mono) ingredients-driven seasonal tasting menu with a menu focused on exquisite wines from the Burgundy and Bordeaux regions of France. The intimate 30-seater restaurant features a large chef’s counter – the heart and soul of the house where guests can enjoy their meal while watching Chef Ricardo and his talented kitchen team dishing out the plates. For more details, please visit our website: https://www.mono.hk/


Job Description

Mono is looking for a Guest Relation Manager to join our restaurant on On Lan Street, Central. The right candidate is chatty and fun, with a bubbly personality, young and eager to learn.

The Ideal Candidate must be:

  • At least 2 years of experience in fine dinning Operations
  • Professionalism, Great Customer Service & Multitask
  • Positive outlook and outgoing personality
  • More experience will considered as Guest Relation Manager

We offer medical insurance, yearly performance bonus, daily staff meals, competitive salaries, comprehensive training, tips, plus the chance to work with one of the best chefs in the world.

Please apply with full resume including salary expectation and availability by clicking "Apply Now" or WhatsApp us at +852 5596 2083

Follow JIA Group on your favourite social networks - Facebook, LinkedIn and Instagram

  Apply Now  

Manager on Duty - Hospitality Industry (Mandarin Speaker)

15-Sep
Michael Page | 17464Indonesia - DKI Jakarta
This job post is more than 31 days old and may no longer be valid.

Michael Page

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.co.id


Job Description

  • Exciting Career Opportunity
  • Career Growth in the company

Client Details

One of the largest Group in Indonesia which has grow steadily.

Description

Our client is looking for Manager on Duty to oversee the whole management and operations including maintenance, cleanliness, facilities, security, efficiency from various departments from housekeeping, F&B, events to arrangement as well.

  • Monitor daily operations and the whole facilities from maintenance, cleanliness from various departments including F&B, housekeeping, events and among others.
  • Improve efficiency processes and policies to create positive work environment for all employees to ensure all operations flow smoothly
  • Train, coach and mentor new and existing employees
  • Regularly update Facility Head on the issues arise

Profile

  • Bachelors Degree

  • Has 5 years of experience as a Duty Manager/Manager on Duty in 5* star hotel

  • Be able to communicate in both Bahasa, Mandarin and English

  • Availability to work on weekends / overtime

  • Experience with facilities maintenance, security and housekeeping

  • Has excellent Training and Team Management skills

Job Offer

  • Competitive Remuneration Package
  • Exciting Career Opportunity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Noviyana Halim on +62 21 2958 8822

  Apply Now  

Duty Manager

14-Sep
Global Premium Hotels Limited | 17459Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Global Premium Hotels Limited

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.


Job Description

JOB PURPOSE
A Duty Manager is responsible for the supervision, training and performance of the Front Office & Housekeeping employees in the hotel/s that he/she is in charge of.  The main duties include overseeing the day-to-day operations of front office, ensuring the smooth delivery of exceptional services to guests as well as gather information and analyze sector trends to suggest appropriate proposals to enhance revenue and hospitality experiences. The Duty Manager needs to ensure that all procedures are completed to the hotel's desirable quality and standards, and to provide assistance where necessary to ensure optimum service to guests. 
RESPONSIBILITES:
  • Manages, supervises and coordinates the daily operation of the Hotel and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
  • Trains and supervises the Front Desk employees in all reception and cashiering procedures and assign tasks as necessary.
  • Continuously monitor, study and evaluate operations, policy and procedures of Front Desk; and propose necessary improvements to Hotel Manager.
  • To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
  • To ensure standards, policies and procedures are maintained.
  • To ensure all outstanding and pending issues are settled timely.
  • Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
  • To ensure that the Front office, lobby area is kept clean at all times.
  • Responsible for overall cleanliness and condition of the hotel.
  • To be well informed of hotel facilities and be able to answer all inquiries.
  • To handle complaints or incidents/accidents occurring in the hotel when necessary.
  • Supervises all Front Desk employees assigned to his/her shift and ensure that all tasks are performed and completed.
  • Responsible for the orderly and clutter - free appearance of the Front Desk employees; ensure that all Front Desk employees are well groomed and in proper uniform.
  • To ensure smooth flow of check in and check out during peak hours
  • To ensure that all telephone calls are handled promptly
  • Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.
  • Maintains safety by adhering to safety policies, and be responsible to report accidents immediately.
  • Develop and maintains good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.
  • Able to communicate with all managers and supervisors and fellow associates.
  • Able to handle conflict situations in a professional manner.
  • Co-ordinates and take charge of any emergency in the absence of Hotel Manager.
  • To be contactable at most time by staff members for guidance and advice.
  • Responsible for hotel cost savings without compromising on service, quality and reputation.
  • Recommends improvements to hotel operations in regards to service and increase business revenue.
  • Ensures compliance with licensing laws, health and safety and other statutory regulations.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees.
  • Ensure that all potential and real hazards are reported immediately and rectified
  • Be fully conversant with hotel fire alarm and evacuation procedures.
  • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
  • Ensure the safety of the persons and the hotel property by fairly applying Hotel Licensing Regulations with strict adherence to existing laws.
  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  • Adhere to Personal Data Protection Act.
REQUIREMENTS: 
  • Minimum 3 years’ of relevant experience in the hospitality industry
  • Well-groomed and possesses a cheerful disposition
  • Calm, efficient, and able to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Excellent inter-personal and communication skills
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Proficiency with Microsoft Word, Excel, and Outlook computer programs
  • Able to work on rotational shifts, weekends and PHs

  Apply Now  

Guest Experience Manager

11-Sep
Regal Hongkong Hotel | 17435Hong Kong - Causeway Bay
This job post is more than 31 days old and may no longer be valid.

Regal Hongkong Hotel

Situated in the heart of Causeway Bay, Hong Kong's vibrant commercial and shopping district, the deluxe five-star Regal Hongkong Hotel is the epitome of luxury and elegance where international business and leisure travellers are pampered with stylish comforts and a wide selection of gourmet choices.
The deluxe hotel is located in Causeway Bay, Hong Kong, offering 481 guestrooms in an elegant style and 20 function rooms, together with 4 exquisite dining establishments serving Cantonese, Western, Italian cuisine and a lobby lounge. A complete range of recreational facilities featuring a luxurious rooftop swimming pool and state-of-the art gymnasium equipped with advance training facilities

We invite applicants for the following position:


Job Description

  • Diploma or above in Hospitality Management or related disciplines
  • Minimum 5 years’ experience in Hotel front office operation with at least 3 years in supervisory level of similar capacity
  • With strong customer service sense and complaint handling skills
  • Detail-minded and able to handle emergency
  • Well-versed in spoken and written English and Putonghua
  • Good command of computer skills with knowledge of PMS system preferably 

  Apply Now  

GUEST SERVICE SUPERVISOR

11-Sep
Madera Hotel Management Limited | 17433Hong Kong - Yau Ma Tei
This job post is more than 31 days old and may no longer be valid.

Madera Hotel Management Limited

About Madera Hotel Management Limited

The Madera Group owns and operates a collection of outstanding chic hotel, serviced apartment, cafe and yoga centre in Hong Kong.  We are all about delivering great customer experience from our hearts. From hardware to software, from big ideas to the fine details, our guests feel and benefit from the Madera differences.

Hotel Madera Hollywood and Hotel Madera Hong Kong currently ranks Top 50 respectively among 753 Hong Kong hotels (according to TripAdvisor.com).

Madera Residences has won the converted Top 10 “Traveler’s Choice Award” by TripAdvisor and and has for many years been awarded “The Best Serviced Apartment Awards” by REA Group.

Hotel Madera Hong Kong is also awarded “Sustained Performance for Hong Kong Green Awards -5 Years+” by Hong Kong Green Council.

Human Resources Department
Email: cv@maderagroup.com


Job Description

Madera Group believes in making a difference in how we work and live, we set the stage for healthy living style. Satisfaction in life is an ultimate achievement, we want everyone to feel relief when walking in and out of Madera.

You’re welcomed to WeChat or Whatsapp 5282 4900 for enquiry.

 We are looking for a talent to:

  • Manage front desk daily operations
  • Perform check-in and check-out services for hotel guests in a professional manner
  • Attend to guest’s complaints, inquiries and requests
  • Provide job training for front desk staff
  • Working Location: Jordan

Basic requirements:

  • Diploma Holder or above in Hospitality Management or related disciplines
  • Minimum 4 years' working experience in hotel industry

Benefits:  

  • 12-day paid annual leave up
  • Medical insurance
  • Dental insurance
  • Discretionary year-end bonus
  • Education and training allowance
  • Meal allowance
  • Paid marriage leave & gift
  • Paid emergency leave
  • Paid children's birthday leave
  • Paid compassionate leave

We always put people first. Madera is truly a lovely and enjoyable workplace.

Don't wait, applying now could be your best ever career decision!

You are welcome to visit our Company's website http://www.maderagroup.com/group/en/careers for more details.

Join us and discover more! Here's your chance to discover yourself and build a dynamic career.

All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only

  Apply Now  

Front Office Manager

11-Sep
M Social Pte Ltd | 17437Singapore - Central
This job post is more than 31 days old and may no longer be valid.

M Social Pte Ltd

M Social Singapore is the latest addition to Millennium Hotels and Resorts' signature Leng's Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options.
Located along the historic and picturesque Singapore River, M Social Singapore is the latest addition to Millennium Hotels and Resorts’ signature Leng’s Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options including Central Mall and UE Square Mall. Stay and discover our distinctive Millennium hospitality in Singapore.


Job Description

ATTENTION independent free spirits who thrive on friendship, community and new experiences!

M Social Singapore is characteristically scouting for the curious, the explorers and the ones who dare to dream. We lust sanguine individuals who are expressive with a touch of creativity. Leave the stiff handshakes behind. Let’s make some memories together. Join our Mbassador movement.
Fancy doing check – ins for the guest over a cuppa of cappuccino at our lobby? Wait no further, M Social Casting Call – Front Office Manager is now open!
The role reports to the Director of Rooms and YOU are responsible for the following:
  • Oversee the Front Office overall day to day operations, ensuring guest service excellence and adherence to standards and procedures
  • Lead the Front Office team to achieve goals and targets
  • Coordinate with relevant departments to ensure seamless arrival, departure and stay experience
  • Plan and manage department budget and productivity
  • Plan and conduct training for all Front Office staff
  • Establish and maintain excellent customer relationship
  • Prepare reports as required by management
  • To carry out any other duties and responsibilities as assigned
  • Tap dancing (Just kidding!)
So what’s the requirements?
  • At least 2-3 years of relevant experience in current capacity
  • Proficiency in English (oral and written)
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
JUST BE FUN & BE ALL READY TO MINGLE with at least 2 years of relevant experience!

Time and tide wait for no man, hurry send in your application NOW!

  Apply Now  

Duty Manager

10-Sep
Capella Hotel Singapore | 17423Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.
The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

Job Overview
A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.
Key Responsibilities:
  • Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
  • Assignment of rooms for all arrivals
  • Monitor and control guest's credit status to ensure that payment is collectable and received on time
  • Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
  • Welcome and bid farewell to all VIP guest
  • Be familiar with and ensure that all preparations for arrivals and departures are well organized
  • Ensure that the lobby and the public areas are kept clean and maintained at all times
  • Handle complaints or incidents/accidents occurring in the hotel and report the
  • incidents handled accordingly in the Log Book
  • Scheduling of staff
  • Maintaining complete knowledge of hotel features and offerings
Talent Profile:
  • Minimum diploma in Hospitality Management
  • 2-3 years of work experience in guest services or front desk operations
  • Embodies excellent etiquette and portrays a professional image
  • In-depth knowledge of hotel reception procedures and a good understanding of all other working areas of the hotel
  • Possesses good verbal and written command of English
  • Able to communicate well in a team
  • Excellent leadership and problem-solving skills
  • Willing to work flexible hours, including weekdays and holidays

  Apply Now  

Manager on Duty - Hospitality Industry

9-Sep
Michael Page | 17403Indonesia - DKI Jakarta
This job post is more than 31 days old and may no longer be valid.

Michael Page

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.co.id


Job Description

  • Exciting Career Opportunity
  • Career Growth in the company

Client Details

One of the largest Group in Indonesia which has grow steadily.

Description

Our client is looking for Manager on Duty to oversee the whole management and operations including maintenance, cleanliness, facilities, security, efficiency from various departments from housekeeping, F&B, events to arrangement as well.

  • Monitor daily operations and the whole facilities from maintenance, cleanliness from various departments including F&B, housekeeping, events and among others.
  • Improve efficiency processes and policies to create positive work environment for all employees to ensure all operations flow smoothly
  • Train, coach and mentor new and existing employees
  • Regularly update Facility Head on the issues arise

Profile

  • Bachelors Degree

  • Has 5 years of experience as a Duty Manager/Manager on Duty in 5* star hotel

  • Be able to communicate in both Bahasa and English

  • Availability to work on weekends / overtime

  • Experience with facilities maintenance, security and housekeeping

  • Has excellent Training and Team Management skills

Job Offer

  • Competitive Remuneration Package
  • Exciting Career Opportunity

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Noviyana Halim on +62 21 2958 8822

  Apply Now  

GUEST SERVICE SUPERVISOR

9-Sep
PT Ascott International Management Indonesia | 17412Indonesia - Jakarta Raya
This job post is more than 31 days old and may no longer be valid.

PT Ascott International Management Indonesia

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 55,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as over 39,000 units which are under development, making a total of more than 94,000 units in over 630 properties.
 
The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf and the Tauzia portfolio of hotel brands. Its portfolio spans more than 160 cities across over 30 countries. Ascott's properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India; Dubai, Doha and Manama in the Middle East as well as Ghana in Africa.
Today, the company boasts over 30 years of industry track record and award-winning serviced residence brands that enjoy recognition worldwide.

As we expand our global footprint, and continuously strive for better performance, stronger growth and greater shareholder value, our people are critical to our success. Join our growing talent pool and make a difference to the success and future of our group.

Welcome to Ascott, the world’s largest serviced residence company. As an owner and operator of our serviced residences, we have expertise in both real estate and hospitality management. A career with us presents opportunities to expand your knowledge and also work in our global network of offices and serviced residences. Furthermore, you'll gain fruitful experiences from working with our international array of guests and colleagues.
 
At Ascott, we have a global network of offices and serviced residences. We are looking for individuals with the passion and commitment to help us grow and strengthen our presence. We have abundant opportunities to develop your career locally or regionally.
 


Job Description

The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe and the Middle East. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. Please click for further information: https://www.the-ascott.com/en/index.html.
 
RESPONSIBILITY:
  • Delivers service excellent by handling good and well-coordinated reservation (system-based)  and manage guests' account & information.
  • Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly.
  • Provides any tourism information related to apartment's surroundings.
  • Manages and ensure daily operational of Guest Service Officers run well and smooth
  • Perform any other duties as required and directed by the Guest Services Manager or Management.
 
REQUIREMENTS:
  • Minimum Diploma (D3) from Hotel Management major and has 2 years working experience in Hospitality industry is more preferred; Have a good knowledge in Hospitality Industry
  • Good command of English (spoken and written) and computer literacy
  • Perform good leadership & excellent communication, service-oriented, and has willingness to learn
  • Able to work multi-tasks and underpressure, adaptable, high initiative, discipline, meticulous, well-organized
  • Willing to work with SHIFT-based, include working on public holidays, and placed in any property

  Apply Now  

Front Office Executive

9-Sep
Capella Hotel Singapore | 17406Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.
The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.
Key Responsibilities
  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.
Talent Profile
  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Front Desk Executive (6 Months Contract)

7-Sep
Global Premium Hotels Limited | 17395Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Global Premium Hotels Limited

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.


Job Description

Responsibilities:
  • Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
  • Thoroughly understand of the property’s room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Assist guests in an informative and helpful way on enquiries relating to their stay (apartment facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests
  • Ability to co-ordinate with the housekeeping team to ensure services are carried out satisfactorily
  • Ability to manage the inventory for all the apartments
  • Liaise closely with colleagues and peers such as managers, room attendants etc
  • Responsible to manage guest feedback and provide timely resolution
  • Take on other duties within reasonable scope as assigned
Requirements:
  • Preferably candidates with minimum 2 years’ of experience in similar and/or relevant job scope
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Punctual, well-groomed and possesses a cheerful disposition
  • Possesses an accountable and resilient demeanour
  • Ability to focus on guest needs while remaining calm and courteous throughout
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Able to work on rotational shifts, weekends and PHs
  • Basic IT skills
  • Able to start immediately / on short notice

  Apply Now  

Guest Relation Manager (Mono)

2-Sep
Jia Group Holdings Limited | 17359Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

Jia Group Holdings Limited

Helmed by Chef Ricardo Chaneton, MONO is a contemporary French concept focuses on a single (mono) ingredients-driven seasonal tasting menu with a menu focused on exquisite wines from the Burgundy and Bordeaux regions of France. The intimate 30-seater restaurant features a large chef’s counter – the heart and soul of the house where guests can enjoy their meal while watching Chef Ricardo and his talented kitchen team dishing out the plates. For more details, please visit our website: https://www.mono.hk/


Job Description

Mono is looking for a Guest Relation Manager to join our restaurant on On Lan Street, Central. The right candidate is chatty and fun, with a bubbly personality, young and eager to learn.

The Ideal Candidate must be:

  • At least 2 years of experience in fine dinning Operations
  • Professionalism, Great Customer Service & Multitask
  • Positive outlook and outgoing personality
  • More experience will considered as Guest Relation Manager

We offer medical insurance, yearly performance bonus, daily staff meals, competitive salaries, comprehensive training, tips, plus the chance to work with one of the best chefs in the world.

Please apply with full resume including salary expectation and availability by clicking "Apply Now" or WhatsApp us at +852 5596 2083

Follow JIA Group on your favourite social networks - Facebook, LinkedIn and Instagram

  Apply Now  

Food & Beverage Supervisor - In Room Dining

2-Sep
() | 17356Thailand - Overseas
This job post is more than 31 days old and may no longer be valid.

()

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.


Job Description

Job Description

To serve the needs of the business, our guests and our colleagues by successfully delivering the in-room dining service of the hotel. Your key duties and responsibilities are to ensure that the in-room dining service is delivered in line with the brand service standards and to ensure maximum guest satisfaction at all time, creating memorable guest expereinces while serving fod and beverage items to our guests.


Qualifications

• College Diploma in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant leadership role
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills


Additional Information

- To be able to relocate to remote resort location
- Driving license


  Apply Now  

Assistant Front Office Manager

1-Sep
InterContinental® Singapore Robertson Quay | 17345Singapore - Singapore River
This job post is more than 31 days old and may no longer be valid.

InterContinental® Singapore Robertson Quay

The newest addition to Singapore’s most historic quay, InterContinental Singapore Robertson Quay is a luxury lifestyle destination for discerning travellers to Singapore.  The hotel is located in a distinct area close enough to all the major Singapore Landmarks yet offers a unique experience as a Singapore micro-destination, developed back in the late 1800’s as the centre of Singapore Trade.
Primed as a base to explore the city from, InterContinental Singapore Robertson Quay is easily accessible with the Marina Bay area, Central Business District, and the Singapore Changi International Airport all located a short drive away.
Designed under internationally-acclaimed and award-wining architect SCDA, the inspiring luxury hotel features the latest in Club InterContinental design and service experience, 225 river and city facing guestrooms, including a Penthouse.
All rooms feature custom-made furnishings, stylish accents and a refreshment centre comprising of a coffee machine and bespoke cocktail shaker with recipe guide, creating an interactive in-room experience.


Job Description

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join our team as Assistant Front Office Manager in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills. Reporting to the Front Office Manager, we’re looking for someone who:
  • has at least 1 year experience in a similar capacity in the hospitality industry
  • supports the front office functions in reception, guest relations and telephone service centre
  • is a great team player who ensures the daily operation of the department runs efficiently
  • is willing to go the “Extra Mile” in order to exceed guests’ expectation
  • has supervisory skills to guide and coach junior colleagues
  • is able to work on a rotating roster
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
  • 5-days work week
  • Duty Meal
  • Birthday Off
  • Learning and Development Opportunities
  • Medical Benefit
  • Dental/ Optical/ Health Screening Benefit
  • Insurance Coverage
  • Special Employee rate at all IHG Hotels worldwide
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

  Apply Now  

Front Office Manager

1-Sep
Sriayudhya Hospitality Co., Ltd. | 17347Thailand - Rajthevee
This job post is more than 31 days old and may no longer be valid.

Sriayudhya Hospitality Co., Ltd.

START YOUR FLAVORFUL JOURNEY

At the heart of Bangkok where flavors are an essence of local culture, the Neo Siamese AKARA HOTEL BANGKOK curates the greatest Thai-inspired experience with innovative touches. Beyond superb sight and sound, you will discover the real Bangkok through inspiring mixology of taste and scent.

With its prime location in the lively Ratchathewi, simply step into the airport rail link or BTS to explore exciting attractions, or even let your feet take you there. This is where your flavorful journey begins. From artisanal luxe inspired rooms to genuine Thai-spirited service, we offer the finest selection of comfort and cultural experience to ensure you taste the excellence.

Relax & Refresh

AKARA HOTEL BANGKOK is where east meets west and the classic seamlessly fuses with the modern. Elegantly furnished with white wood and marble decor, our rooms offer not only style but also state-of-the-art amenities, surrounding you with contemporary comfort amid neoclassical charm. Enjoy impressively diverse facilities, from well-equipped fitness center to spacious pool. We promise a supremely satisfying blend of flavors will always be at your fingertips.

Taste & Touch

Discover a vast array of authentic local delights and international delicacies masterfully prepared by our chefs. Explore beyond the taste with your other senses and share a flavorful journey with your loved ones.    

Ross Kitchen

Bringing the flavors and colors of Bangkok street eating to life, our signature restaurant will awaken your inner taste explorer. Journey through all unique regions of Thailand in one vibrant street eating scene, where we serve up hearty local fare made with best ingredients and seasoned with Thai passion. You will enjoy discovering surprising stories behind each plate.

Roschas Culinary School

The knowledge and spiritual hub of authentic Thai cooking. Witness the birth of flavors and actively engage in the real Thai culture. Whether you cook leisurely or aim to go professional, our culinary school provides bespoke classes where you will have fun with history of herbs, lore of spices and diversity of flavors.   

Fables Rooftop Bar

Inspired by sublime architecture of European chapel with oriental elements from Thai myths, Fables Rooftop Bar will transport lovers of fine liquor and fantasy to a magical reality. From the top of this enchanted world, look across the glittering panorama of City of Angels and dive into crafted concoctions. From premium wines to exquisite cocktails, our extensive drink menu awaits eclectic tastes.   

Explore & Engage

Set in the Ratchathewi district in central Bangkok, AKARA HOTEL BANGKOK puts you in a delightful ambience where local flavors and urban vibes harmoniously blend. Engage in the local culture at nearby cozy dining places and cultural attractions. Explore happening shopping venues and discover spectacular specialties of Thailand. With the Phya Thai BTS Station and the Ratchaprarop Airport Rail Link Station or even on foot, these top destinations are within easy reach:

  • King Power                                                       0.45      km
  • Suan Pakkard Palace                                       0.5        km
  • Platinum Shopping Mall                                     0.9       km
  • Central World                                                     1.1       km
  • Don Muang International Airport (DMK)              22        km
  • Suvarnabhumi Airport (BKK)                              27        km


Job Description

Responsibilities:

  • Train all front office staff members
  • Schedule front office staff
  • Supervise workloads during shifts
  • Maintain master key control
  • Verify that accurate room status information is maintained and properly communicated
  • Resolve guest problems quickly, efficiently and courteously
  • Maximize room revenue and occupancy by reviewing status daily
  • Check cashiers in and out and verify banks and deposits at the end of each shift
  • Conduct regular scheduled meeting of front office staff members
  • Ensure implementation of all hotel policies and house rules
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests
  • Perform other duties as requested by management

Requirement:

  • A minimum of 5 years of experience and 3 years of supervisory or manager experience in front office department
  • Bachelor degree or higher in hospitality, foreign language, humanities or related field
  • Service mind
  • Ability to communicate effectively in English. Additional foreign language capability is preferred
  • Competent computer skills including MS office or equivalent
  • Excellent leadership skills

Employee benefit

  • Salary and service charge
  • Public holidays
  • Meal
  • Social security
  • Uniform
  • Provident Fund*
  • Group insurance
  • Birthday benefit

022554815 372 10400

  Apply Now  

Assistant Front Office Manager

29-Aug
Amara Sanctuary Resort Sentosa | 17331Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
Product & Services
140 Villas, Suites, Premier and Deluxe rooms


Job Description

JOB SUMMARY :
Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance to Hotel's standards
RESPONSIBITIES:
  • Support the day-to-day Front Office operations
  • Work closely with Reservations on room inventory, guest enquiries and guest follow up
  • Work closely with Housekeeping to ensure timely release of guest rooms for check-in
  • Handle room assignment
  • Resolve guest complaints
  • Liaise closely with Finance on billing issues
  • Assign, co ordinate and supervise work activities of associates
  • Conduct On-the-Job training for new and existing associates
  • Manpower deployment, conduct performance appraisals for associates, recruitment, welfare, staff grievances and disciplinary issues
  • Any other duties as assigned
REQUIREMENTS :
  • Minimum 8 years in similar capacity
  • Excellent sustomer service and interpersonal skills
  • Strong leadership skills
  • Good working knowledge of MS Office applications and Hotel Systems
  • Meticulous

  Apply Now  

Guest Services Executive

27-Aug
Treetops Executive Residences | 17308Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of  one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.
We are a prestigious serviced residences located along Orchard Road and are inviting individuals who exude the values of P.E.O.P.L.E. (Proactiveness. Excellence. Ownership. Professionalism. Loyalty. Enthusiasm) to join us:
Product & Services
Operated as serviced apartment


Job Description

Responsibilities:
  • Attend to guests’ needs and enquiries.
  • Handles checking-in and checking-out of guests.
  • Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay
Requirements:
  • Good interpersonal skills and positive working attitude
  • Service oriented
  • A good team player
  • Work with passion, zest, energy and professionalism
  • Perform 3-rotating shifts, and able to work on weekends and public holidays
  • Entry level Diploma holders can apply. 
Staff duty meal and uniform are provided.
Please send in resume with current & expected salaries via APPLY NOW button below.
We regret that only shortlisted candidates will be notified. Thank you for applying.

  Apply Now  

Front Office Manager

27-Aug
Grand Park Orchard | 17314Singapore - Orchard
This job post is more than 31 days old and may no longer be valid.

Grand Park Orchard

Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore’s premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore’s most fashionable hotel. From the designer interiors in the lobby to 308 rooms and a laidback alfresco bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore.

Head to the dazzling Orchard Road where an array of major shopping malls as well as lifestyle and dining options awaits at the hotel's doorstep.


Job Description

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
  • To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy.
  • To oversee the various sections within the Front Office Department to ensure optimum results.
  • To prepare management reports relating to room occupancy, reservations pattern, sales statistics, analysis of guest mix, MIS, sale production and other reports.
  • To maintain discipline of staff and handle staff grievances.
  • To assist in recruitment and selection of staff
  • To be responsible for room status control and upkeep of future availability.

  Apply Now  

Front Office Executive

26-Aug
Capella Hotel Singapore | 17290Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.
The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.
Key Responsibilities
  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.
Talent Profile
  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Front Office Manager

20-Aug
The Tubkaak Resort Co., Ltd./ | 17267Thailand - Krabi
This job post is more than 31 days old and may no longer be valid.

The Tubkaak Resort Co., Ltd./

A boutique resort in the embrace of green haven

Tubkaak
literally means 'home for visitors the beach is a hidden corner of the earth facing the stunning archipelago of 13 islands that rise dramatically from the calm Andaman Sea. Backed by the mighty Hang Nak Mountain, the unseen stretch of gorgeous beach and fertile landscape has all the right ingredients for a relaxing hideaway Krabi resort.



Job Description

The Tubkaak Krabi Boutique Resort is searching for self-motivated, hard working, and team-leading candidate for Front Office Manager. FOM will responsible for administering the Front Office functions and supervising staff on daily basis. Front office areas include Bellman, Guest Services Attendant, and Hotel Drivers. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Front Office Manager’s responsibilities are:

  • Manages day-to-day operations, ensuring the quality and standards of service meet the expectations of the customers on a daily basis.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Improves service by communicating and assisting Front Office staff to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Front Office Manager’s requirements are:

  • Male/female age 35-40.
  • Bachelor degree in Hotel Management or related fields
  • 3 years plus experience in position of Assistant Front Office Manager or higher
  • Good English/Thai both spoken and written skills
  • Responsible and good leadership
Benefit 
  • 6 days off / Month
  • Average Service Charge THB 8,000 per month
  • 16 Public Holiday per year
  • Annual Leave
  • Uniform & Laundry
  • Staff meal
  • Staff Accommodation
  • Training
  • Social Activities
  • Staff Birthday Party
  • Sports Day & Staff Party
  • Group insurance for accident
  • Vacation based on levels

Interested Candidates Please send your resume via click 'APPLY NOW'

Contact : The Tubkaak Krabi Boutique Resort
123 Moo 3 Nongthalay, Muang, Krabi, 81180 Thailand
: HR Department
Tel: 075628456
: 075628499

https://www.tubkaakresort.com/th/

  Apply Now  

Front Office Manager

20-Aug
Sriayudhya Hospitality Co., Ltd. | 17266Thailand - Rajthevee
This job post is more than 31 days old and may no longer be valid.

Sriayudhya Hospitality Co., Ltd.

START YOUR FLAVORFUL JOURNEY

At the heart of Bangkok where flavors are an essence of local culture, the Neo Siamese AKARA HOTEL BANGKOK curates the greatest Thai-inspired experience with innovative touches. Beyond superb sight and sound, you will discover the real Bangkok through inspiring mixology of taste and scent.

With its prime location in the lively Ratchathewi, simply step into the airport rail link or BTS to explore exciting attractions, or even let your feet take you there. This is where your flavorful journey begins. From artisanal luxe inspired rooms to genuine Thai-spirited service, we offer the finest selection of comfort and cultural experience to ensure you taste the excellence.

Relax & Refresh

AKARA HOTEL BANGKOK is where east meets west and the classic seamlessly fuses with the modern. Elegantly furnished with white wood and marble decor, our rooms offer not only style but also state-of-the-art amenities, surrounding you with contemporary comfort amid neoclassical charm. Enjoy impressively diverse facilities, from well-equipped fitness center to spacious pool. We promise a supremely satisfying blend of flavors will always be at your fingertips.

Taste & Touch

Discover a vast array of authentic local delights and international delicacies masterfully prepared by our chefs. Explore beyond the taste with your other senses and share a flavorful journey with your loved ones.    

Ross Kitchen

Bringing the flavors and colors of Bangkok street eating to life, our signature restaurant will awaken your inner taste explorer. Journey through all unique regions of Thailand in one vibrant street eating scene, where we serve up hearty local fare made with best ingredients and seasoned with Thai passion. You will enjoy discovering surprising stories behind each plate.

Roschas Culinary School

The knowledge and spiritual hub of authentic Thai cooking. Witness the birth of flavors and actively engage in the real Thai culture. Whether you cook leisurely or aim to go professional, our culinary school provides bespoke classes where you will have fun with history of herbs, lore of spices and diversity of flavors.   

Fables Rooftop Bar

Inspired by sublime architecture of European chapel with oriental elements from Thai myths, Fables Rooftop Bar will transport lovers of fine liquor and fantasy to a magical reality. From the top of this enchanted world, look across the glittering panorama of City of Angels and dive into crafted concoctions. From premium wines to exquisite cocktails, our extensive drink menu awaits eclectic tastes.   

Explore & Engage

Set in the Ratchathewi district in central Bangkok, AKARA HOTEL BANGKOK puts you in a delightful ambience where local flavors and urban vibes harmoniously blend. Engage in the local culture at nearby cozy dining places and cultural attractions. Explore happening shopping venues and discover spectacular specialties of Thailand. With the Phya Thai BTS Station and the Ratchaprarop Airport Rail Link Station or even on foot, these top destinations are within easy reach:

  • King Power                                                       0.45      km
  • Suan Pakkard Palace                                       0.5        km
  • Platinum Shopping Mall                                     0.9       km
  • Central World                                                     1.1       km
  • Don Muang International Airport (DMK)              22        km
  • Suvarnabhumi Airport (BKK)                              27        km


Job Description

Responsibilities:

  • Train all front office staff members
  • Schedule front office staff
  • Supervise workloads during shifts
  • Maintain master key control
  • Verify that accurate room status information is maintained and properly communicated
  • Resolve guest problems quickly, efficiently and courteously
  • Maximize room revenue and occupancy by reviewing status daily
  • Check cashiers in and out and verify banks and deposits at the end of each shift
  • Conduct regular scheduled meeting of front office staff members
  • Ensure implementation of all hotel policies and house rules
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests
  • Perform other duties as requested by management

Requirement:

  • A minimum of 5 years of experience and 3 years of supervisory or manager experience in front office department
  • Bachelor degree or higher in hospitality, foreign language, humanities or related field
  • Service mind
  • Ability to communicate effectively in English. Additional foreign language capability is preferred
  • Competent computer skills including MS office or equivalent
  • Excellent leadership skills

Employee benefit

  • Salary and service charge
  • Public holidays
  • Meal
  • Social security
  • Uniform
  • Provident Fund*
  • Group insurance
  • Birthday benefit

022554815 372 10400

  Apply Now  

GUEST SERVICE STAFF (JAPANESE SPEAKER) (CIKARANG) [48454]

18-Aug
REERACOEN INDONESIA, PT | 17253Indonesia - Cikarang
This job post is more than 31 days old and may no longer be valid.

REERACOEN INDONESIA, PT

REERACOEN is a subsidiary of Neo Career which is the leader of recruitment consultant agencies located in Japan managed by professional team for HR consulting.

We aim to think about the suitable candidate and the fast - service which is the most important for job searching.

If you need any additional information, please do not hesitate to ask us anytime.

 

OUR MISSION:
Resolve the society problem through [HUMAN] X [TECHNOLOGY]

 

OUR VALUE:

  1.  Version Up

Continue to grow, develop capabilities, and always challenge ourselves for next generation

  1.  Professionalism

Commit to achieve results as a professional with sense of ownership

  1.  Value Creation

Actively seek ways to improve and pursue essence for excellence value creation

  1.  Customer First

Speedy and constantly live up to demands as a most vital partner for customer

  1.  Team work

Synergistically enhance each other and make progress as one team


Job Description

COMPANY CATEGORY : 

Japanese Apartment Service/Hospitality

 

JOB SUMMARY : 

  • Support front desk (Check-ins, check-outs, room assignments, and room change/late check-out requests)
  • Process all payments with accounting department, according to established hotel requirements, and provide information and assistance to all guests and visitors
  • Anticipate guest needs, respond promptly, and acknowledge all guest concerns
  • Handle guest satisfaction of the hotel facilities
  • Other related tasks

 

EXPERIENCE, REQUIREMENTS & SKILLS : 

  • Education: Min. Senior High School
  • Language: Japanese Intermediate Level (JLPT N3). English Communicative Level
  • Experience: 1 year as Guest Service Staff or related position
  • Fresh graduates are welcome to apply

 

BENEFIT:

  • THR
  • BPJS
  • Meal
  • Transportation
  • Detail will be discussed in the interview

 

ONLY CV IN ENGLISH WILL BE PROCESSED

  Apply Now  

Guest Service Manager

7-Aug
Tantakitt Co., Ltd. | 17215Thailand - Bangrak
This job post is more than 31 days old and may no longer be valid.

Tantakitt Co., Ltd.

Montien Hotel Surawong Bangkok


Job Description

500-room, five-star star hotel located in central business district, currently undergoing a large-scale renovation, is seeking experienced individuals with a can-do attitude for the following Front Office management related position:


Job Summary:

Provides day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Montien Hotel Surawong Bangkok. 

Key Responsibilities:
  • Responsible for the overall smooth operations of the Hotel while on duty.
  • Act and speak on behalf of the GM in his absence in all matters involving both guests and employees.
  • Familiar with all emergency procedures and ensure the safety of all hotel employees and guests at all times.
  • Always ensures integrity and confidentiality of information.
  • Familiarise with: Hotel status; Daily events of the Hotel; VIP arrivals; contents of the DM logbook.
  • To pay due attention to All VIP’s, Long Staying Guest and return guest such as escorting them to the room.
  • Constantly monitors cleanliness standards throughout hotel and ensures employees comply with grooming standards.
  • Creates a highly motivated and enthusiastic work force.
  • Assist in carry out training programs for the department.
  • Identifies and implements training based on departmental needs.
  • Prepares Duty roster.
  • Conduct orientation and induction of new employee.
  • Perform any other duties as assigned by the Front Office Manager.
 
Qualifications:
  • Bachelor’s degree or Master’s degree in related fields.
  • Prefer HOTEL experience a minimum 3 years or more holding Front Office operation position, with a proven track record.
  • At least 1-year experience as Service Manager in similar hotel.
  • Prior hospitality Front Office software experience desired.
  • Must be an advanced user of Microsoft Word and Excel.
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
  • Clear concise written and verbal communication skills in English. Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively.
  • A team player, energetic and positive minded with ability to build a good culture.



JOIN OUR PRE-OPENING TEAM !

Explore the new lifestyle careers innovative organisation and the revival of the original
at  Montien Hotel Surawong Bangkok.

Reviving Soon

  Apply Now  

Guest Relations Manager

5-Aug
Pt Island Connections International | 17204Indonesia - Kepulauan Riau
This job post is more than 31 days old and may no longer be valid.

Pt Island Connections International

 
Telunas Resorts is a leading geo-tourism resort brand in Asia that manages resorts in remote locations far from the hustle and bustle of city life. We invite our guest to disconnect from the busyness in their life so that they can connect with what is important. We seek to create a holistic impact that touches the four P’s: Planet ( protecting the environment ), People ( social impact in our community ), Prosperity ( lifting the local economy in which we operate), and Purpose ( helping our team find and live out their purpose ). While doing this, we also seek to build a profitable business.
 
Telunas Private Island
 
Purposely built for couples and families, our Private Island is a distinctive overwater escape featuring utmost exclusivity with an all sea villa concept, freshwater pool, and massage treatments for the ultimate private island escape.
 
Telunas Beach Resort
 
Built with groups and large families in mind, Telunas Beach has an overwater community feel with delightful service and just the right amount of comfort for those seeking a simple escape.
 

 

We are looking for individuals who are adventurous, desire to learn and grow, and see their work as more than just a job, but also as an opportunity to contribute to something meaningful.


Job Description

  • Provide Unforgettable Guest Experiences: Lead the guest relations teams at both properties to apply the Telunas Service Philosophy to create positive and unforgettable experiences for our guests that inspires them to want to return. This includes resolving escalated guest relations issues and ensuring all guests leave with a lasting positive impression. 
  • Team Leadership: Lead your teams, made up of guest relations, spa, and housekeeping at both resorts to provide excellent service, achieve team goals, develop efficient and effective processes, and build strong collaboration across departments. 
  • Company Culture & Work Environment: Build a strong Telunas culture and create a conducive working environment within your department where your team feel safe, empowered, and are fully engaged on a daily basis. 
  • Develop Team: Coach and develop your team to grow and develop in competence and character. Monitor their progress and keep them accountable to their commitments. 
  • Continuous Improvement: Continue to improve efficiencies and effectiveness of operations, especially in Guest Relations, Spa, and Housekeeping. 
  • Financial Leadership: Work with the Property Manager and Reservations Manager to maximize the commercial use of your properties. Manage the budget under your control. 
  • Staffing: Work with the HR/Recruitment team to determine recruitment needs for your department. Interview potential key staff members to ensure culture and competency fit. 
QUALIFICATIONS:
  • 3+ years of leadership experience as head of department with the ability to lead and motivate team to achieve company objectives 
  • 3+ years in customer service or equivalent with a heart of hospitality 
  • A team player who demonstrates humility (egoless leadership), hunger (drive to grow, improve, and achieve goals), and heart (care and service of others) 
  • Strong Inter-personal skills to handle difficult situations with guests/staff 
  • A strong desire to create holistic impact through business 
  • Ability to thrive in a multicultural setting 
  • Willing and able to live onsite at the resort for extended periods of time 
  • English & Indonesian fluency 
Preferred Qualifications: 
  • 3+ years leading a team in the hospitality industry 
  • Bachelors Degree in Hospitality or equivalent
 
 

  Apply Now  

Duty Manager

23-Jul
Amara Sanctuary Resort Sentosa | 17151Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
Product & Services
140 Villas, Suites, Premier and Deluxe rooms


Job Description

Job Responsibilities:
  • Provides supervision and direction to all Front Office personnel in accordance to standard operation procedures established by the Resort
  • Responsible for the smooth running of the day to day operation of the Resort
  • Work with other departments in meeting guests requests 
  • To handle and attend to guest feedbacks
  • Regular inspection of the Resort's premises
  • Monitor room inventory closely to ensure maximum utlization of rooms to generate higher revenue
Job Requirements:
  • Diploma with minimum 3 years in similar capacity
  • Excellent verbal and written communication skills
  • A team player and must work independently
  • Willing to work shifts, weekends and Public Holidays
  • Willing to work in Sentosa
  • Extensive walking is required
Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

  Apply Now  

Front Desk Executive (6 Months Contract)

23-Jul
Global Premium Hotels Limited | 17153Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

Global Premium Hotels Limited

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.


Job Description

Responsibilities:
  • Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
  • Thoroughly understand of the property’s room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Assist guests in an informative and helpful way on enquiries relating to their stay (apartment facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests
  • Ability to co-ordinate with the housekeeping team to ensure services are carried out satisfactorily
  • Ability to manage the inventory for all the apartments
  • Liaise closely with colleagues and peers such as managers, room attendants etc
  • Responsible to manage guest feedback and provide timely resolution
  • Take on other duties within reasonable scope as assigned
Requirements:
  • Preferably candidates with minimum 2 years’ of experience in similar and/or relevant job scope
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Punctual, well-groomed and possesses a cheerful disposition
  • Possesses an accountable and resilient demeanour
  • Ability to focus on guest needs while remaining calm and courteous throughout
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Able to work on rotational shifts, weekends and PHs
  • Basic IT skills
  • Able to start immediately / on short notice

  Apply Now  

Activities Manager - Guest Desert Experience

23-Jul
() | 17149Thailand - Overseas
This job post is more than 31 days old and may no longer be valid.

()

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.


Job Description

Job Description

You will oversee the day-to-day operations of the Activities, maintaining safety, luxurious guest experience brand standards, and maximizing the quality level of products and services to achieve the highest guest satisfaction. The Activities manager will be monitoring the following guest experience activities

- Desert Drive - Dune Bashing, soft, and hard drive
- Animal Experience - Camel rides, Horse ride, Falcon & Saluki shows
- Activities - Archery, Desert Walks, Resort Tour, Fat Biking
  The ideal candidate should be having a valid UAE driving license and desert/ off-road driving skills.
 

Qualifications

• Arabic Language Speaker

• Previous experience managing above said activities or tourism establishment 

• Strong commercial/business acumen & story teller

• Passion for process, & people



Additional Information

Able to re-locate to isolated resort location

  Apply Now  

Page 1 of 46

Note: Click on the linked heading text to expand or collapse job description panels.