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Front Desk Executive

5-Sep
GP Hotel Management Pte. Ltd. | 22875Singapore - West

GP Hotel Management Pte. Ltd.

GPHL is the owner of one of the largest Singapore-owned hotel chains and has been providing quality, affordable accommodation in strategic city and city-fringe locations, building a strong reputation with local and regional travellers.
In 2019, GPHL rebranded 13 of its hotels to the ibis budget brand after inking a franchise partnership with Accor. GPHL currently operates 23 hotels in Singapore; 13 ibis budget hotels, 2 Parc Sovereign hotels and 8 Fragrance hotels. The 2 Parc Sovereign hotels will be rebranded to Mercure and ibis Styles in future.


Job Description

Reponsibilties:
  • Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
  • Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
  • Accounting and maintaining an accurate cash float.
  • Maintain an acceptable standard of personal grooming and hygiene at all times.
  • Assist in making reservation after room reservation office is closed.
  • Take on other duties within reasonable scope as assigned.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Requirements:
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Well-groomed and possesses a cheerful disposition
  • Calm, efficient, and able to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Excellent inter-personal and communication skills
  • Able to work independently and as a team
  • Ability to stand and walk frequently throughout the work shift
  • Basic IT skills
  • Able to work on rotational shifts, weekends and PHs

  Apply Now  

GUEST SERVICE SUPERVISOR

4-Sep
PT Ascott International Management Indonesia | 22865Indonesia - Jakarta Pusat

PT Ascott International Management Indonesia

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 55,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa, as well as over 39,000 units which are under development, making a total of more than 94,000 units in over 630 properties.
The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf and the Tauzia portfolio of hotel brands. Its portfolio spans more than 160 cities across over 30 countries. Ascott's properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India; Dubai, Doha and Manama in the Middle East as well as Ghana in Africa.
Today, the company boasts over 30 years of industry track record and award-winning serviced residence brands that enjoy recognition worldwide.

As we expand our global footprint, and continuously strive for better performance, stronger growth and greater shareholder value, our people are critical to our success. Join our growing talent pool and make a difference to the success and future of our group.


Job Description

The Ascott Limited is a subsidiary of CapitaLand, a Singapore company that has grown to be one of the leading international serviced residence owner-operators in America, Asia Pacific, Europe. The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. Please click for further information: https://www.the-ascott.com/en/index.html. 
RESPONSIBILITY:
  • Delivers excellent service by handling good and well-coordinated reservation (system-based) and manage guests' account & information.
  • Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly.
  • Provides any tourism information related to apartment's surroundings.
  • Manages and ensure daily operational of Guest Service Officers run well and smooth
  • Perform any other duties as required and directed by the Guest Services Manager or Management.
 REQUIREMENTS:
  • Minimum Diploma (D3) from Hotel Management major and has 2 years working experience in Hospitality industry is more preferred; Have a good knowledge in Hospitality Industry
  • Good command of English (spoken and written) and computer literacy
  • Perform good leadership & excellent communication, service-oriented, and has willingness to learn
  • Able to work multi-tasks and under pressure, adaptable, high initiative, discipline, meticulous, well-organized
  • Willing to work with SHIFT-based, include working on public holidays, and placed in any property

  Apply Now  

Front Office

4-Sep
PT FATAHILLAH ANUGERAH NIBRAS | 22866Indonesia - Tangerang

PT FATAHILLAH ANUGERAH NIBRAS

PT FATAHILLAH ANUGERAH NIBRAS, perusahaan yang bergerak di bidang produk busana di bawah naungan NBRS Corp yang telah dipercaya 9 Tahun lebih dengan brand Nibras, Alnita, Haitwo, Nibras Hijab, dan Inspire yang sudah sangat dikenal oleh masyarakat Indonesia.

Perusahaan menjalani pertumbuhan yang sangat signifikan, dengan terus-menerus melakukan inovasi dengan menciptakan model-model baru yang menjadi trend perkembangan busana saat ini. Kami sudah membangun lebih dari 490 Outlet di seluruh Indonesia.


Job Description

Are you experienced as FRONT OFFICE?

Now Hiring!

Requirements: 

  • Maximum 25 years old
  • Minimum Diploma Degree from Secretary/Tourism or Administrative major
  • Minimum 2-years experience
  • Fluent in English (speaking and writing)
  • Discipline, focus, talented, have good communication skills
  • Good attitude, dress neatly is must, honest, and responsible
  • Having excellent Administration and Microsoft Office skills.

  Apply Now  

Front Office Manager

4-Sep
MSI ACADEMY SDN BHD | 22846Malaysia - Kuala Lumpur

MSI ACADEMY SDN BHD

Service Quality Centre (Operated by MSI Academy Sdn Bhd) is an integrated training and consultancy provider with a robust heritage of over 50 years' experience as a soft skills specialist and a hard skills expert. A subsidiary of MDIS, we offer an unrivalled suite of over 150 training programmes and bespoke consultancy solutions supported by a team of more than 200 in-house and associate trainers and experts.
Renowned for its holistic approach towards developing strong capabilities and competencies in people, Service Quality Centre, operated by MSI Academy Sdn Bhd is a trusted name in Service Quality and Excellence as well as Singapore's pioneer soft skills specialist. Founded by Singapore Airlines and SPRING Singapore as aprt of the government's efforts to raise service standards in Singapore, it was the first to deliver training via the unique boot camp concept.
Complemented with its extensive experience in hard skills training developed through its PSB heritage, Service Quality Centre delivers hallmark Quality and Productivity-related training solutions that enable organisations to reach peak business performance by enhancing their key business processes.


Job Description

Scope of Work:             

The Front Office Manager assists the Resident Manager in providing services to guests at the front office area, and in managing the Front Office Department. This consists of the following sections: Telephone, Concierge, Reception and Cashiering (Multi-tasks skill).

Responsible to managing the Front Office Department to ensure smoothly and efficiently. Will be station at our 4Star Hotel.

Main Duties
  • To assist in planning and review Front Office Department organizational structure to achieve maximum staff utilization and productivity. To ensure that the duties and responsibilities of all subordinate staff are properly defined and that each staff is kept aware of their job responsibilities.
  • To assist in hiring, train, lead and develop staff within the Front Office Department.
  • To assist in following up the performance standards and procedures for all sections of the Front Office Department that had been implemented.
  • To constantly evaluate job performance of the staff and ensure that they are properly trained to perform their work up to the highest standard as expected of an international hotel. All staff must be familiar with the hotel policies and regulations.
  • In the absent of the Resident Manager, to assist in maintaining effective communications within department by conducting daily briefing and monthly meeting with staff. This is to ensure that staffs are fully aware of all management directives and happenings in the hotel.
  • To ensure that all reports and correspondence are completed and accurately before the date line.

  Apply Now  

Startek

About STARTEK
Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit www.startek.com.


Job Description

Summary of Responsibilities:

 Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
 Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
 Works with multiple technology applications and features to resolve customer contacts.
 Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
 To exceed customers expectation in terms of customer service & accurate information.
 Work in a team to achieve the required KPI elements and SLA.
Requirements:

 Good in both time management & people development skills
 MS Office operating and typing skills
 Interpersonal skills
 Problem Solving skills
 Telephone etiquettes
 Able to work on weekends and rotational shift
 Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
 Willing to work in Shift rotates (24 hours)
 Able to work on weekends and public holidays
 Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Benefits:

 Work Permit provided
 5 working days in a week
 Annual leave(12 days)
 Sick leave (14 days)
 Shuttle van pick up from nearest LRT station
 Medical & Life insurance
 Pick up service from airport
 2 weeks free company accommodation provided
 One way flight ticket to Malaysia
 Opening Malaysian bank account
 Property agent introduction
 Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
 IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Office : Symphony house /Ara Damansara / Petaling Jaya

  Apply Now  

Startek

About STARTEK
Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit www.startek.com.


Job Description

Summary of Responsibilities:

 Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
 Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
 Works with multiple technology applications and features to resolve customer contacts.
 Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
 To exceed customers expectation in terms of customer service & accurate information.
 Work in a team to achieve the required KPI elements and SLA.
Requirements:
Business English is required
 Good in both time management & people development skills
 MS Office operating and typing skills
 Interpersonal skills
 Problem Solving skills
 Telephone etiquettes
 Able to work on weekends and rotational shift
 Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break
 Willing to work in Shift rotates (24 hours)
 Able to work on weekends and public holidays
 Preferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Benefits:

 Work Permit provided
 5 working days in a week
 Annual leave(12 days)
 Sick leave (14 days)
 Shuttle van pick up from nearest LRT station
 Medical & Life insurance
 Pick up service from airport
 2 weeks free company accommodation provided
 One way flight ticket to Malaysia
 Opening Malaysian bank account
 Property agent introduction
 Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
 IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

  Apply Now  

Front Office Manager

4-Sep
The Fullerton Hotel Singapore | 22874Singapore - Central

The Fullerton Hotel Singapore

The Fullerton Singapore is a luxury hotel with 400 rooms and suites. Transformed from the Fullerton Building built in 1928, and once home to the General Post Office, its rich heritage, neo-classical architecture and strategic location make it an inspiration to all. Our aim is to be globally recognised as an inspiring luxury hospitality brand. We are looking for dedicated people to be part of our success. If you have what it takes to excel in our winning team, we invite you to join us.


Job Description

SUMMARY
Front Office Manager is quite often the person to whom guest complaints and concerns are addressed. Front Office Manager must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner. Requests can range from extra linens or towels to having other guests reduce noisy activities. As part of this responsibility, Front Office Managers might instruct other hotel personnel such as security staff or room attendants to address these or similar issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
· Customer Satisfaction (Guest Feedback, Social Media Review).
· Financial Performance (Up selling, Room Revenue, Operation Auditing).
· Showing Initiative, Problem Solving, Staff Training, Team Leading.
· Manages and motivates the Front Office team in order to provide a high standard of service for customers.
· Welcomes guests and fosters customer loyalty through his/her friendly manner.
· Develops high quality relationships with guests throughout their stay.
· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
· Oversees and supervises guest arrivals and departures with the front office executive and duty managers.
· Provide high level of customer service and maintain a high profile in the day to day front office operations.
· Ensure that personalized service is offered to each and every guest.
· Ensures that the pricing policy and internal audit procedures are duly applied.
· Supervises the management of debtors, group and individual guest invoicing and cash operations.
· Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
· Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
· Prepare monthly and daily revenue report and circulate to all HOD's.
· Prepare Room revenue and occupancy forecast take action on rate strategies.
· Is involved in recruitment of new team members for front office.
· Integrates and trains employees, providing support for skills development.
· Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
· Ensures that the workplace remains clean and tidy
· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
· Have a good knowledge of all systems and standard operating procedures of front office.
· Ensures that guest documentation and information is available and up-to-date.

  Apply Now  

Duty Manager ( Hotel Ts Suites Bali )

2-Sep
PT. Graha Megaria Raya | 22841Indonesia - Bali

PT. Graha Megaria Raya

   Graha Group was founded in 1993, when a group of experienced bankers began their involvement in
Indonesia’s Property Market. In the mid 90s, Graha focused on various types of developments such as industrial estate, hotels,and residential properties. After the Indonesian monetary crisis in 1998, Graha developed its first concept, Townsquare Cilandak. More commonly known as CITOS. This 30.000 sqm development opened its doors in 2002. It was the first Leisure & Entertainment Center in Indonesia. It quickly became a success and had since become an icon of the industry.

  In February 2008, Graha opened its second Leisure & Entertainment Center, Townsquare Surabaya (SUTOS). As a compliment to the center, Graha invented the TS Suites brand in Surabaya. TS Suites is a Hip Hotel that delivers Endless Indulgence and Extraordinary Service to ensure an Easy trip, suitable to your New Lifestyle.TS Suites Surabaya has 126 rooms and suites which, like Townsquare Surabaya was very well received by the Surabaya Market.

  In December 2013, Graha expanded its TS Suites brand and created TS Suites Bali, a Leisure Hotel designed for the young and hip communities all over the world. Located in Seminyak, TS Suites Bali boasts 155 Room, Suites and Rooftop villas with World class entertainments and F&B. Since then, Graha has continued to invest and develop new leisure & entertainment concepts while continuing to look for opportunities to expand and replicate their Townsquare and TS Suites concept.
Check our website at
www.townsquare.co.id
www.tssuites.com


Job Description

Requirements :

-Dynamics person

-Hard worker and discipline

-Hotel school background

-2 years experiences in the same position

-Experiencing in entertainment and leisure

-English is a must other languages would be advantages

  Apply Now  

Front Office

2-Sep
EighteenM Pte Ltd | 22844Singapore - Singapore

EighteenM Pte Ltd

Set in Singapore’s vibrant Chinatown, Hotel Mono is a newly opened 46 room design hotel which offers a contemporary take on the traditional heritage shop house. In a bustling city like Singapore, Hotel Mono seeks to provide a rejuvenating & calming stay experience while being a stone’s throw away from the busy Orchard shopping belt and Central Business District. The team at Hotel Mono is committed to delivering the highest quality of stay to our guests by scouting employees who are dedicated to the pursuit of service excellence.
If you feel that you belong within this fine category of individuals then wait no longer, we extend this invitation to passionate, hardworking and detail orientated individuals to join our opening team and explore an exciting career path with rewarding career opportunities


Job Description

Key points for Responsibilities:

  • First point of contact for all guests
  • To greet and attend to guests and handle their enquiries.
  • Answer screen and forward calls, providing information, taking messages and scheduling bookings via phone.
  • Receive payment and record receipts for services and perform administrative support tasks.
  • Do night audit, closing of OTA accounts manually, handling channel manager & operating property management system.
  • Assist with other ad hoc duties assigned.
  • Create reservations on PMS.

Key points for requirements:

  • GCE ‘N’/ ‘O’ level preferably with experience in hotel industry
  • Strong written verbal communication skills
  • Must have OTA, PMS & channel manager experience.
  • Good team player with positive attitude and customer service oriented.
  • Able to work rotating shifts (SHIFT A, B & C), weekends and public holidays.
  • Able to commence employment within short notice.

  Apply Now  

Front Desk

27-Aug
Jora Jobs | 22791Malaysia - Selangor

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Thai Odyssey Sdn Bhd
Sales & Customer Service:
  • Handle call in and walk in customers in a professional manner
  • To schedule therapist massage queue from day to day
  • Arrange the customer booking and therapist working schedule
  • To promote massage packages and products to customers
Outlet Maintenance and Administration:
  • To clean and maintain of Front Desk counter
  • Assist Company to handle outlet’s administration tasks
Banking and Stock System:
  • Handle the sales transactions cash and ensure the cash amount is accurate
  • Bank in cash sales amount timely
  • Update the stock management system daily
  • Undertake any other duties as may be required from time to time.
Job Specification
  • Willing to work shift basis
  • Presentable and positive attitude
  • Able to speak English & Bahasa Malaysia
  • Experience in customer service will be an added advantage
  • Fresh graduate is encouraged to apply as training will be provided
Benefits
  • 5 days work per week (off day on the weekdays)
  • Staff performance reward
  • Sales incentive- Overtime, rest day and public holiday pay
  • Yearly increment and bonus based on performance
  • Salary: RM1,600.00 - RM2,000.00 per month + incentive
Location: KL/ Selangor/ NS

  Apply Now  

Front Desk Assistant (1 Year Contract)

25-Aug
Omron Electronics Sdn Bhd | 22768Malaysia - Petaling Jaya

Omron Electronics Sdn Bhd

Innovation

Omron Industrial Automation has been present in Malaysia for more

than 30 years. Omron Electronics Sdn. Bhd. offers sales and distribution

of industrial automation components together with engineering

services. We aim to assist our end customers to reduce cost and to

achieve higher quality and productivity. Ever since its establishment,

OMRON has sought to promote innovation and benefit society.

• Industrial Components

• Automation Systems

• Safety Solutions

• Sensing Solutions

Anticipating the needs of future generations is the wellspring of our

daily inspiration and a way of doing business that is deeply rooted

in OMRON’s corporate culture. For as long as OMRON exists as a

company, this will remain our mission.

No matter what challenges the future brings, we will continually

develop new solutions to help build a safe and sustainable society

where people enjoy peace of mind. Years of experience have taught

us that true innovation is impossible if we fear failure or settle for

conventional thinking. Working for the benefit of society - with an

unwavering dedication to this core value, OMRON will apply

its unique competencies in sensing and control technology to the

realms of safety , security, environmental protection and healthcare in

pursuit of a brighter future for all.


Job Description

Duties & Responsibilities

  • Answer telephones, direct calls and take messages.
  • Receiving and dispatching deliveries
  • Assisting with mail as required
  • Managing office supplies such as stationery, equipment,furniture,repair and maintenance.
  • To assist in arranging and co-ordinate functions/ events, ie food & beverage, florist service,etc
  • To assist in grocery order for pantry.
  • To make hotel reservations and travel arrangements for staff
  • Leave Management.
  • To verify staff claim when required.
  • Other general HR & Admin tasks or any other duties that the management may assign to you from time to time.

Requirements

  • Candidate must possess at least a Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma.
  • At least 2-3 year(s) of working experience in the related field is required for this position.
  • Well groomed
  • Required language(s): English, Bahasa Malaysia

Core Functional Knowledge

·        

  • ·Proficiency in Microsoft Office – Word, Excel, PowerPoint

  Apply Now  

Assistant Manager, Front Office (Amoy Hotel)

25-Aug
Far East Hospitality | 22783Singapore - Central

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries – Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore – with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia’s Toga Group to form Toga Far East Hotels (TFE Hotels).


Job Description

Responsibilities

  • Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
  • Responsible for the proper, efficient and profitable functioning of the hotel 
  • Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
  • Asisst in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
  • Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

Requirements

  • Diploma in any field, preferrably in Hospitality
  • At least 4 years of experience in a similar capacity in hospitality industry
  • Team player with positive attitude, enthusiasm and initiative
  • Knowledge in Opera System 
  • Ability to lead team and drive results

  Apply Now  

Front Desk Executive (Transit Hotel) - ALL WELCOME!! - Good Company!!

25-Aug
Search Personnel Pte Ltd | 22785Singapore - East

Search Personnel Pte Ltd

Search Personnel is an established, leading and reputable recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.
The thought behind Search Personnel is to deliver a specialized, high quality recruitment service.
With Search Personnel you can expect a level of quality and professionalism from experts who know recruitment and understand the market. With a team of experienced recruitment consultants, we can exploit into years of local recruitment experience and expertise. This enables us to bring the best roles and the best candidates together.
Our Services:
  •  Executive Search (Headhunting)
  •  Permanent Staffing
  •  Payroll Processing Service
  •  Contract Staffing
  •  Temporary Staffing and Casual Workers
  •  Foreign Recruitment (Overseas placements)
Awarded:
SME100 Awards 2020 - Singapore's Fast Moving Companies
Awarded:
  • Best Recruitment Portal – (Singapore) – Bronze in 2019
  • Best Staffing Firm – (Singapore) – Bronze in 2020
  • Best Mid-Management Recruitment Firm – (Singapore) – Bronze in 2020
  • Best Recruitment Firm – Mid-management roles RM8000 - RM15000 per month (Malaysia) – Gold in 2017 and Bronze in 2020
  • Best Recruitment Firm – Non-management roles under RM8000 per month (Malaysia) – Silver in 2018
  • Best Executive Search Firm – (Malaysia) – Bronze Award in 2019 and 2020  
Voted by our valued clients and the public, HR Vendors of the Year Awards is one of Asia’s largest award shows dedicated to celebrating the achievements of organizations that do their best in serving the HR professionals. 
We are not only providing recruitment services but also solutions to employers in talent management, from employee’s on-boarding, performance management, to retention.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Search Personnel Private Limited for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.


Job Description

Position                : Front Desk Executive (Transit Hotel) - ALL WELCOME!!
Location               : Changi Airport
Working hours     : 6 days with Rotational Off - Shift: 7AM to 3PM, 3PM to 11PM, 11PM to 7AM
Salary(salary commensurate with experience) : Up to $1,900 (inclusive of Meal Allowance) + Monthly Medical Claims + From 8 day AL - More benefits when travel industry improves!!
Duration              : Permanent
Industry               : Hotel
Main Responsibilities:
  • Perform check-ins and check-outs for guests
  • Demonstrates skills, knowledge and experience in customer-service oriented environment.
  • Able to work independently and as a team
  • Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
  • To interact with guests whenever possible to create a memorable experience
  • Any other ad-hoc duties assigned
Requirements:
  • Good interpersonal and communication skills
  • Able to perform rotating shift, including weekends and public holidays
  • To be donned in PPE, N95 and other safety protections required
Email to: jeslyn@searchpersonnel.com.sg
Do visit www.facebook.com/search.personnel  for more job listings.
***We do not charge our candidates any referral fee nor bind them with any contract.***
Jeslyn Tan
Executive Consultant
Reg No.: R21101247  |   EA No.: 13C6684

  Apply Now  

Hotel Duty Manager

25-Aug
JobsDB Jobs | 22784Singapore - Singapore

JobsDB Jobs

These ads are carefully selected from premium clients of JobsDB New.
Your application will be redirected to them.


Job Description

Job Overview

The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.

Responsibilities

  • Deliver best guest experiences at all times during their stay in the hotel
  • Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately
  • Oversees and ensure all guest folios are accurately billed at check out
  • Attend to all guest queries and requests
  • Provide feedback from Guests to Management for action
  • Able to manage and plan for front desk operations
  • Provides training to Guest Relations Officer whenever necessary
  • Assist in any other duties when required

Qualifications:

  • Diploma in hospitality or tourism management or a related field with experience.

Experience:

  • Minimum 3 years’ experience working in the same capacity

Personal qualities & attributes:

  • Able to work on rotating shift, weekends, and PH
  • Team player who is organized and able to work independently
  • Outstanding communication and people skills
  • Detailed oriented and strong customer service skills
  • Can motivate fellow team members
  • Mature, responsible and takes ownership
  • Well-groomed and professional disposition
  • Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
  • Meticulous with strong attention to details with good follow-up
  • Able to provide leadership in creating a cohesive, creative, effective team environment

Work Location:

50 Telok Blangah Road, 098828 Singapore

  Apply Now  

Front Office Executive

23-Aug
Capella Hotel Singapore | 22766Singapore - Southern Islands

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

Key Responsibilities

  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.

Talent Profile

  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Front Desk Executive

23-Aug
W SINGAPORE SENTOSA COVE | 22767Singapore - Southern Islands

W SINGAPORE SENTOSA COVE

W Hotels is a contemporary, design-led lifestyle brand and the industry innovator with 42 hotels and retreats, including 14 W-branded residences, in the most vibrant cities and exotic destinations around the world. Inspiring, iconic, innovative and influential, W Hotels provides the ultimate in insider access, offering a unique mix of cutting-edge design and passions around fashion, music and entertainment. W Hotels offers a holistic lifestyle experience that is integrated into the brand’s sensibility through contemporary restaurant concepts, glamorous entertainment experiences, stylish retail concepts, signature spas and inspiring residences.
With more than 13 years of proven success, W Hotels is on track to reach 60 hotels by the end of 2015. W Hotels have been announced for Guangzhou, Singapore, Milan, Shanghai, Abu Dhabi, Bangkok, Athens – Astir Palace, Muscat, Mumbai, and Sante Fe, Mexico, while upcoming W Retreats include Verbier and Mexico’s Riviera Maya. For more information, visit www.whotels.com.
East meets West on the island of Sentosa, where W Singapore – Sentosa Cove resides. Situated just off the southern tip of Singapore, the island’s vibrant beach bars alternate with chic restaurants, indulgent spas, and tempting attractions, like Universal Studios or the casino at Resorts World Sentosa.


Job Description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

POSITION SUMMARY

Reporting to the Assistant Welcome Manager, you will be responsible for providing a welcoming, efficient,personable and authentic experience for each guest during all encounter (24/7). Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.

We are ideally looking for someone

  • With at least a Certificate in hotel management or its related discipline.
  • Minimum 1 year experience in a similar capacity.
  • Demonstrates skills, knowledge and experience in customer-service oriented environment.
  • Able to work independently and as a team.

.

If you have what it takes, apply now!

  Apply Now  

Guest Services Executive

21-Aug
Park Hotel Alexandra | 22756Singapore - Queenstown
This job post is more than 31 days old and may no longer be valid.

Park Hotel Alexandra

Headquartered in Singapore, Park Hotel Group is one of Asia Pacific’s leading hospitality companies. Established in 1961, Park Hotel Group’s growing presence in the region today comprises of nearly 30 hotels and resorts operating or under development across 11 key destinations.
With a focus on expanding across Asia Pacific and meeting the changing needs of travellers today, Park Hotel Group has a brand portfolio featuring its luxury Grand Park, its upscale Park Hotel and its midscale Destination, as well as Park Rewards, its dedicated loyalty programme that rewards guests, diners and corporate bookers.
Find out more about Park Hotel Group at www.parkhotelgroup.com, get our latest news on www.parkhotelgroupnews.com and connect with us on social - Facebook, LinkedIn and Instagram. 


Job Description

Job Summary

  • To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. 
  • To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. 
  • To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request. 
  • To take charge and ensure preparation work is done prior to groups check-in. 
  • To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager 
  • To brief and update Guest Services Officers on events and latest developments.

Requirements

  • Positive work attitude and team player.
  • Good communication and public relations skills.
  • Able to perform 3-rotating shift.

  Apply Now  

Front Office

18-Aug
Victor & Victory Counselors at Law | 22734Indonesia - Jakarta Raya
This job post is more than 31 days old and may no longer be valid.

Victor & Victory Counselors at Law

Victor & Victory - Defining the alliance of global legal professionals in the forefront of the century, and we are continually refining it to meet the challenges of handling legal jurisdictions and global economics in the 21st century.
We bring to the global instinctive perspective things of work and behave "fluency" across border of jurisdictions in every scientific discipline, speed of finding, managing the main point of the problem and applying priority scale based on effective and efficient patterns.
We are looking for talented and disciplined professionals to join Victor & Victory


Job Description

Requirements: 
  • Maximum 25 years old, Fluent in English (speaking and writing);
  • Minimum Bachelor Degree, Preferably from Law, Administration. (Fresh Graduated are welcome);
  • Minimum 1-year experience;
  • Discipline, focus, talented, have good communication skills, good attitude, dress neatly is must, honest, and responsible;
  • Having excellent administration skills;
 Responsibility:
  • Great welcome guests as soon as they arrive at the office;
  •  Answer and forward incoming phone calls;
  • Handling incoming and outgoing phone calls;
  • Ensure reception area is tidy and presentable with necessary, stationery, and material (e.g.pens and guest book);
  • Receive, sort, and distribute daily mail/deliveries;
  • Perform other clerical receptionist duties such as filing documents, photocopying, etc.

  Apply Now  

Customer Service Officer (English Speaking) Lubuklinggau

18-Aug
PT. Teknologi Perdana Indonesia | 22743Indonesia - Sulawesi Selatan
This job post is more than 31 days old and may no longer be valid.

PT. Teknologi Perdana Indonesia

Maxim is an international online transportation service successfully working in 20 countries around the world. For more than 17 years, Maxim has been developing interaction technologies for the taxi market participants: passengers and drivers. Our company is constantly extending its geographic reach and aims to become a global brand.


Job Description

Responsibilities:

  • consider job applications from drivers, register them in the system, assist in solving work issues;
  • consider requests and complaints;
  • resolve conflicts between drivers and passengers;
  • outdoor promotion, branding of drivers' cars;
  • interact with other departments to solve current problems.

Requirements:

  • fluent English;
  • available to start working immediately in Lubuklinggau;
  • able to multitask;
  • ready to work on the phone and face-to-face;
  • ready to do promotion outside of the office;
  • good computer skills.

Working conditions:

  • work in Lubuklinggau;
  • 5 days working week;
  • 3 months of probation.

CV IN ENGLISH IS REQUIRED!

  Apply Now  

Front Office Assistant

18-Aug
Hotel Royal @ Queens (Singapore) Pte Ltd | 22748Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Royal @ Queens (Singapore) Pte Ltd

Hotel Royal @ Queens is a 4-Star Smoke-Free Hotel strategically located in the heart of the city’s dynamic business, opposite China Cultural Centre and entertainment hubs. Some of the major landmarks of the city that are located within walking distance include the Singapore Management University (SMU), Esplanade Theatres by the Bay, Suntec City Convention Centre, Marina Square, Raffles Shopping Centre, Raffles Hospital, Bugis Village, Orchard Road, Chinatown, Little India, Boat Quay, Clarke Quay. (Google Map) Hotel Royal @ Queens Singapore has 231 well-appointed guest rooms, including 8 Serviced Apartments. Guest rooms are clean, comfortable, cosy and furnished with contemporary decor. Wireless Broadband internet access is available in all rooms and public areas. For good and affordable dining in Singapore, Hotel Royal @ Queens also houses Chinese, vegetarian Cuisine and the Queen’s Bar pub/lounge, provides live music entertainment. Hotel Royal @ Queens provides excellent meetings in Singapore with three function rooms and one private dining room for different needs and occasions. Ideal for business and leisure travellers looking for value for money accommodation in Singapore, this Singapore business hotel is extremely popular amongst business travellers and tourists alike for its location.


Job Description

Hotel Royal Queens invites suitable candidates to be part of its team as Front Office Assistant.
Responsibilities
  • Assist all aspect of the front desk (including check-in/outs)
  • Attend to guest’s enquiries, request and complaints in a timely and courteous manner 
  • Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
Requirements
  • Minimum GCE ‘O’ Level and above
  • Relevant experience in similar capacity would be an advantage
  • Team player, work independently
  • Excellent interpersonal and communication skills
  • Able to work 3 rotating shifts / Weekends / PH

  Apply Now  

Guest Services Executive (Hospitality)

18-Aug
The Legends Fort Canning Park Pte Ltd | 22747Singapore - River Valley
This job post is more than 31 days old and may no longer be valid.

The Legends Fort Canning Park Pte Ltd

Hotel Fort Canning, an 86-room hotel is a luxury boutique property with state-of-the-art recreational facilities, internationally renowned spa, outstanding food & beverage outlets, two full-sized swimming pools and extensive meeting facilities.  A unique one-of-a-kind city park setting, we straddle not only the Orchard Road ‘Shopping Belt’, the Clarke Quay Entertainment Hub, but the Central Business District, and the Civic District.  All in all – a most coveted address to be enjoyed by both guest and staff members alike.


Job Description

An urban oasis in the park. Hotel Fort Canning is a luxurious and award-winning conservation hotel tucked within 18 hectares of lush greenery in Fort Canning Park. Considered one of Singapore’s iconic heritage hotels, Hotel Fort Canning bears a storied past that dates back to the early 20th century, with the building itself a former British military administration site.

We are looking for experienced professionals to assist us in our operations for Front Office.

Front office guest services executives are responsible for checking in & out of guests according to the hotel act requirements and protocols set by organization. Basic task including dealing with guest requests according to protocols set by organization in a professional and courteous manner. Guest services executive is also in charge of coordinating with other involved departments to ensure all arrivals including groups are taken care of.

Responsibilities:

  1. Registering of arrival guest and handling of departing guest’s folio in accordance to hotel act requirements including all group arrivals and departures.
  2. Familiarize with all hotel policies, protocols and on day events happening in the hotel.
  3. To supervise all minibar records, financial postings, inventory and late charges to ensure that all is performed accordingly with accuracy.
  4. To work closely with and inform the Guest Relations Manager of any unusual activities that occurs during each shift or day.
  5. Able to give out proper directions from and to hotel.
  6. To provide and perform foreign currency exchange accordingly to MAS requirements.
  7. To upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.
  8. Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.
  9. Perform non-refundable charge, modifying of registration cards, room move (life/dead), assign arrival guest rooms, enquiry emails are properly followed up on a daily and timely basis.
  10. To coordinate with Housekeeping department to make sure all arrival rooms are cleaned and tidied and ensure all special room amenities are placed in room prior to guest arrival.
  11. Creating of room reservations and controlling of extranet bookings during the absence of reservations department.
  12. Attending to phone calls and guests’ queries.
  13. Perform show room for hotel area only.
  14. Handle pay out and cash refund with care.
  15. To ensure the Private/Patio lounge cleanliness/image is always at its best, clear and replenish all dirty cups or glasses and also maintain work station/counter cleanliness.

Requirements:

  1. Candidate must possess at least a Diploma in the relevant field.
  2. Cheerful personality and excellent customer service skills.
  3. Other required Skill(s): knowledge of sales, cash handling
  4. Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.
  5. Able to work rotating shifts, including night shift, during weekends & public holidays
  6. Candidates with more experiences may be considered for Senior role.

Interested applicants are invited to send detailed resume stating past experiences, date of availability, current & expected salary by clicking the “Apply Now” button.

(Only shortlisted candidates will be notified)

  Apply Now  

Front Office Executive

18-Aug
V Hotel Management Pte Ltd | 22746Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

V Hotel Management Pte Ltd

V Hotel is the premier brand of the Worldwide Hotels’ upscale portfolio. Found in specially chosen locations, V Hotel is a mid-tier brand that offers accessibility and comfort for travellers coming in for business or leisure. Strategically situated right above the MRT stations and minutes away from the city centre, the V Hotel chain provides connectivity.

V Hotel is a full-fledged facilities hotel which presents guests with all the necessities needed for a pleasant stay. Furnished with an outdoor pool, a rooftop garden and a fitness centre, guests can look forward to rest, relax and recharge.


Job Description

Responsibilities  

  • Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
  • Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
  • Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
  • May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
  • Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

**Training will be provided

***12-hour shifts, 5 days work week with 2 rest days

Email your CV to careers [at] wwhotels.com | All applications will be treated in strictest confidence.

  Apply Now  

Front Office Executive

15-Aug
30 Bencoolen Pte Ltd | 22724Singapore - Central
This job post is more than 31 days old and may no longer be valid.

30 Bencoolen Pte Ltd

Set on a broad tree-lined street in the heart of the arts and cultural district, 30 Bencoolen offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.
 
Relax in our rooms decorated in warm grey tones with stylish furnishings and dark natural wood features.
 
Visit us at 30bencoolen.com.sg for more information.


Job Description

Job Highlights:

  • 5-day work week
  • Career Progression Opportunities
  • Central Work Location

Job Description:

Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.

You should be a people person who is courteous, efficient and enjoys to meet, serve and lead a diverse team. You will be responsible for the customer journey and experience from the beginning until the end.

As a Guest Services Executive, your duties and responsibilities will include:

  • Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
  • Providing hotel and travel information and sharing local tourist insights.
  • Handling guests’ inquiries and providing prompt responses and assistance
  • Analyzing and resolving problems while exercising good judgment
  • Ensuring a high level of customer service is consistently maintained.
  • Develop and maintain positive working relationships with others.
  • Maintaining confidentiality of all guests' information and hotel data.
  • Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours,
  • Reporting accidents, injuries, and unsafe work conditions to the manager.
  • Adhere to all company policies, procedures and etiquettes.
  • Perform other departmental or cross departmental job duties as requested by management.

Job Requirements:

  • Diploma or equivalent in Hospitality Management / Business Administration.
  • 2 years of experience in Guest Services, Front Desk or related professional field.
  • Computer literate and proficient with Microsoft Office.
  • Excellent written and spoken communications skills
  • Able to perform shift work including nights, weekends, and/or public holidays.
  • Professional appearance, positive attitude and customer service oriented.
  • Good understanding/knowledge of using the hotel property management system.

Alternatively, interested candidates who wish to apply for this position could contact us for a confidential discussion.

Office Phone: 6550 9500

  Apply Now  

English Speaking Customer Service (High Pay)

14-Aug
TWY Search International (M) Sdn Bhd | 22718Malaysia - Melaka
This job post is more than 31 days old and may no longer be valid.

TWY Search International (M) Sdn Bhd

We are a Professional Recruitment Company based at Bangsar South. We have over 30 years of experience in the recruitment industries and have placed countless positions with our Clients. We are in search of the right talents who are passionate and aspire to be their best at what they do for our clients.


Job Description

  • Well Established Company
  • Attractive Salary and Benefits
  • 5 Days Work, 2 Days Off
  • Good Working Environment
  • Training Provided
Responsibilities
  • Answer calls from customers to solve their enquiries, complaints (telco mobile postpaid)
  • Provide excellent customer service
Requirements
  • Candidate must possess at least a SPM, Diploma, Bachelor's Degree,Hospitality/Tourism/Hotel Management, Linguistics/Languages, Business Studies/Administration/Management, Mass Communications, Commerce or equivalent.
  • Required language(s): English
  • Fresh graduates or with working experience are welcome to apply
  • Customer Oriented
  • Full-Time position(s) available.
For more details, please email to sally.wong@twysearch.com or whatapps  019-5151832 (Sally)

  Apply Now  

Front Desk Executive

13-Aug
JW Marriott Hotel Singapore South Beach | 22716Singapore - Central
This job post is more than 31 days old and may no longer be valid.

JW Marriott Hotel Singapore South Beach

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.


Job Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

  Apply Now  

Guest Services Executive

13-Aug
Hotel Grand Pacific | 22717Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.
Situated nearby subway stations, bus stops and places of interests, Hotel Grand Pacific is the epitome of a great location. There are a total of four subway stations around the hotel - Bugis, City Hall, Bras Basah and Esplanade stations that are located on different lines. Our strategic location provides guests the accessibility and convenience of experiencing the wide array of shopping, culture and entertainment that Singapore has to offer.
A wide range of local and western delights are available in our Sun's Cafe. Set in an elegant ambience coupled with sumptous dishes prepared by our chef, we strive to provide our guests with the best possible dining experience.


Job Description

  • Assist with guests' check-ins and check-outs and verify guests' reservations
  • Coordinate daily front office activities to ensure operational efficiency
  • Maintain accurate room status information
  • Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
  • Monitor guest satisfaction levels and feedback for service improvement
  • Provide information and recommendations to guests on property's amenities and services
  • Resolve guests' concerns and feedback to ensure guest satisfaction
  • Other ad-hoc duties as and when assigned

Desired Skills & Expertise:

  • At least 1 year of experience in similar capacity
  • Possess excellent communication and interpersonal skill
  • Able to work in a fast-paced environment
  • A good team player
  • Able to work rotating shifts, weekends and public holidays

  Apply Now  

Guest Relation

12-Aug
PT Jakarta Indah Makmur | 22685Indonesia - Jakarta Selatan
This job post is more than 31 days old and may no longer be valid.

PT Jakarta Indah Makmur

PT. Jakarta Indah Makmur is a subsdiary of PT. Pulauintan Bajaperkasa Konstruksi. Being a property development company, PT. Jakarta Indah Makmur is under the direct management of Pulauintan Development, a property development arm of Pulauintan Group.
Over the past years, Pulauintan Development have been working together with various parties in developing many brands including Springhill, L'Avenue, Ancol Mansion, Victoria Square, and Singkawang Grand Mall; developing projects in and outside of Jakarta.
The property development (project) that is currently under the management of PT. Jakarta Indah Makmur is The Veranda.
A relatively new brand, established in the year 2013, Veranda would be one of the many brands that would enclose many exclusive developments by Pulauintan Development. Most prominently today is the property development Veranda Hotel at Pakubuwono. Located in Kebayoran Baru, Veranda Hotel at Pakubuwono is now a hip garden hotel in the city of South Jakarta. The same vibrancy, care, and professionalism is expected to be nurtured in developing The Veranda.


Job Description

Job Descriptions:

  • Prepare a proper list after gathering the arrival and check-in information of all the guests.
  • Attend to inquiries requested by the guests regarding facilities provided and everything else. 
  • Maintain a polite and humble personality while attending to the guests. 
  • Provide a detailed description of all the information that can be potentially asked for along with the documents needed. 
  • Ensure maintenance of proper information in the database. 
  • Sending out details of new information of the property on the market to people on the database
  • Making appointments, showing walk-in customers the Marketing Gallery, and giving the Product Knowledge to customers.

Job Requirements:

  • Candidate must possessed at least Bachelor Degree, preferably majoring in Hospitality / Tourism
  • At least 1 year experience of working in the related field is required for this position
  • Able to multi-task and demonstrate experience in GRO / Sales.
  • Excellent people management skill and strong business sense to drive sales and profits
  • Passion for customer service and building strong client relationship

  Apply Now  

Guest Service Assistant

12-Aug
Jora Jobs | 22694Malaysia - Penang
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Ixora Hotel Penang
  • Being a source of information to guests on various matters such as hotel facilities, services, and local areas, key areas of tourist interest, main industrial area, etc.
  • To use and record information as required, for follow up in the front office circulation log book and to fulfill guest requests according to the reservation record and guest history.
  • Be familiar with cheques, credit cards, debit cards, posting codes, master account, city ledger, room rates, market segments, rates codes, rebate, refund procedures and special billing.
  • Be familiar with our standard Front Office procedures and Front Office system including ‘Opera’, Amano, Vingcard, etc
  • To know and use the standard Front Office terminology, for internal purposes.
  • To support Reservations Department and keep up to date with new reservations / on day reservations and notify Housekeeping of room assignment.
  • To assume other duties assigned by the Front Office Manager / Duty Manager from time to time
  • To report and support Senior GSA / Duty Manager on duty.
  • To ensure that handover procedures are followed by reading/writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues
  • To ensure that all guest lost properties are correctly reported/logged and reported to DM on duty.
  • To ensure clear communications with other departments to ensure minimal impact on guest service.
  • To ensure that all money is kept in the correct location, i.e. Cashier Drawers.
  • Continuously seek to endeavour to improve your knowledge of the hotel’s operation, and knowledge of own job function.
  • To attend daily training meetings and departmental meetings as requested.

  Apply Now  

Duty Manager

12-Aug
Jora Jobs | 22695Malaysia - Penang
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Ixora Hotel Penang
  • The Duty Manager is responsible and accountable for all operations in relation to the Front Office / Reception area of the Hotel whilst on duty.  All computer input, manual filing procedures and statistical information relevant to Reservations, Reception must be of high quality.  You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
  • Maintains and be aware of the importance of guest recognition.
  • Have a comprehensive knowledge of Penang and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
  • Reviews and does follow ups for matters arising in the Reception’s logbook.
  • To go rounding daily and to report to related departments any issues, defects, safety issues, cleanliness issues if found for further action needed to be taken for those areas, using the Duty Manager Daily Rounding checklist.
  • Monitor and ensure stock levels of all Front Office supplies i.e., vouchers, folios, forms of request, printer paper are kept at the appropriate prescribed levels and minimize potential overstocking of supplies.
  • Records all incidents during your shift, take action and follow-up, as necessary. To prepare any incident reports as required, and distribute incident reports to all HODs within the same day.
  • Assume other duties assigned by the Revenue Manager, Rooms / Assistant Front Office Manager from time to time to handles all department matters in her/his absence.

  Apply Now  

Assistant Front Office Manager

12-Aug
Jora Jobs | 22696Malaysia - Penang
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Ixora Hotel Penang
  • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
  • Undertake full responsibility for Scheduling and Payroll of the department
  • Undertake full responsibility for managing operating expenses and purchasing for the department.
  • Evaluate the job performance of each front office employee and prepare performance reports related to front office for higher management  Trains, cross-trains, and retrains all front office personnel
  • Set Front Office Budget, enforces all cash handling, check-cashing and credit policies
  • Monitor daily occupancy by reviewing status daily, analyses rate variance, monitor credit report and maintain close observation of daily house count. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes
  • Review daily Front Office work /checklists and activity reports generated by Night Audit
  • Review Front Office logbook and Guest feedback forms on a daily basis  To review Senior GSA/GSA/Porter Job descriptions
  • To personally observe all management codes of conduct as outlined at company induction, included but not limited to key control, float handling etc.

  Apply Now  

Assistant Duty Manager

12-Aug
Jora Jobs | 22697Malaysia - Penang
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Ixora Hotel Penang
  • Responsible for all activities of the Front Office as well as other activities relating to the effective and efficient operation of the Hotel.
  • Assists the Front Office Manager in organizing, directing and coordinating the activities of the Front Office, ensuring the smooth operations and proper administration of the department.
  • Handles guest complaints, comments and ensure communication to the FOM/thereof.
  • Must be thoroughly conversant with Fidelio Opera System.
  • Must be familiar with Emergency Safety Procedures.
  • Must be conversant with facilities and services available at the hotel and ensure staff knowledge of the above.
  • Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks.
  • Ensures that the highest standard of guest service is maintained and recommends to the FOM any suggestions of improvement.
  • Assume other duties assigned by the FOM from time to time to handles all department matters at his absence.
  • Ensures complete stock of all office supplies i.e., vouchers, folios, forms of request, printer paper.
  • Supervises all operational matters whilst on shift and reports any relevant information to the FOM.
  • Updates all memos and information to enable the staff to understand clearly and correctly especially changes in policy and procedures.
  • Examine and approve rebates, pay outs, adjustments, and room discounts, etc. as per hotel policy.

  Apply Now  

Front Desk

12-Aug
Jora Jobs | 22693Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

H Boutique Hotel Sdn Bhd
Job Description
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.

Job Qualifications
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Strong knowledge of MS Office programs.

  Apply Now  

Senior Front Office Executive

29-Jul
AMI Suites | 22593Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

AMI Suites

AMI Suites is an independent boutique suite located in Arte Mont Kiara, Kuala Lumpur. AMI offers hotel services with perks of added space, convenience and privacy. Daring to dream, we do things a little differently by designing bold and eclectic spaces. All 115 suites are cleverly crafted to provide visual aesthetics coupled with the guest’s necessities in our thoughts.

We are looking for enthusiastic and diverse hospitality candidates to join our pre-opening team. If you are motivated, passionate about service and have a desire to learn, we want you to grow and develop with us


Job Description

  • Performs check in, check out, room assignment, room change procedure, new room reservation booking and ensures all data are completely recorded in the Property Management System in accordance with reservations.
  • Maintains cashier float and ensures accurate daily report of all money received.
  • Provides information about hotel facilities, services, tourist attractions, transportation, restaurants and entertainment facilities to guests.
  • Records any guest comments and takes action on level of empowerment, recording into DM log and alerts management.
  • Supervise daily shift and Junior FO working performance. 
  • Attends to guest’s complaint, inquiries and request promptly, efficiently and courteously.
  • Ensures excellent service and prompt attention with all guests.
  • Ensures a smooth check in and checkout process and maintain accurate group billings and folios.
  • To ensure all guest’s satisfaction are met by providing attentive and high quality service that enhances AMI Suite’s reputation.
  • Responsible for the smooth and efficient operation at the Front Office Counter and ensure warm welcomes and farewells are given to all guests.
  • Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.
  • To comply with all Serviced Suites policies, SOPs, rules and regulation.
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
  • To make sure that the Property Management System (PMS) and other documentations are accurately recorded and managed.
  • To perform any other duties as requested by the superiors.
Requirements: 
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • Required language(s): English, Mandarin, Bahasa Malaysia
  • At least 3-5 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Customer service, Microsoft Office, Knowledge of Property Management System.
  • Preferably Senior Executive specialized in Hotel Management/Tourism Services or equivalent.
  • Have knowledge on OTAs extranet will be an added advantage to be sort listed
  • Candidate must possess good interpersonal and communication skills
  • Team spirit, high productivity and able to work under pressure.
  • Energetic, Result-Oriented and prepared to face challenges.
  • Positive work attitude, Strong discipline, responsible.
  • Willing to work on shifts, weekends and Public Holidays.

  Apply Now  

Customer Service Officer (English Speaking) Cilegon

24-Jul
PT. Teknologi Perdana Indonesia | 22587Indonesia - Cilegon
This job post is more than 31 days old and may no longer be valid.

PT. Teknologi Perdana Indonesia

Maxim is an international online transportation service successfully working in 20 countries around the world. For more than 17 years, Maxim has been developing interaction technologies for the taxi market participants: passengers and drivers. Our company is constantly extending its geographic reach and aims to become a global brand.


Job Description

Responsibilities:

- consider job applications from drivers, register them in the system, assist in solving work issues;

- consider requests and complaints;

- resolve conflicts between drivers and passengers;

- outdoor promotion, branding of drivers' cars;

- interacting with other departments to solve current problems.

Requirements:

- fluent English;

- available to start working immediately;

- Indonesian citizenship;

- able to multitask;

- ready to communicate a lot on the phone and face-to-face;

- ready to do promotion outside of the office;

- good computer skills.

Working conditions:

- office in Cilegon;

- 3 months of probation;

- job type: full-time.

CV IN ENGLISH IS REQUIRED!

  Apply Now  

Front Office Executive

24-Jul
Capella Hotel Singapore | 22589Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Rooms: Capella offers the most spacious accommodation in Singapore. With just 112 rooms, suites, villas and manors, guests are assured a personalised experience. The villas and manors all feature private plunge pools, outdoor showers and bathtubs.

Facilities: A hallmark of the Capella experience is the luxury of preferential service provided by our Personal Assistants. Guests can enjoy three dining choices at Cassia, a fine-dining Chinese restaurant; The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar which overlooks the South China Sea. Capella Singapore is also home to the award-winning Auriga Spa, the first Forbes Five Star Spa in Singapore. 

Meetings & Events: Capella Singapore offers a unique location for weddings, events and corporate retreats with over 24,500 square feet of meeting and function space. Each meeting room features spacious pre-function areas for entertaining.

The resort’s circular and pillar-less ballroom features the city’s largest curved LED wall at 81 sqm. Its centrepiece is a magnificent glass-dome sculpture by Nikolas Weinstein that allows natural skylight to fill the ballroom’s 780 square metres of space, designed to comfortably accommodate 400 guests.


Job Description

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

Key Responsibilities

  • Attend to guests needs in a calm and courteous manner.
  • Handle guests’ inquiries and provide prompt responses and assistance.
  • Promote positive relations with all individuals who come in contact.
  • Maintain confidentiality of all guest information and pertinent hotel data
  • Work cohesively with other departments and co-workers as part of a team.
  • Analyze and resolve problems while exercising good judgment.
  • Be an ambassador to the Hotel at all times, in and outside of one's workplace.

Talent Profile

  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Excellent communication skills
  • Able to compute basic mathematical calculations.
  • Able to handle money in a responsible manner.
  • Previous experience as a Front Office Receptionist in a luxury market.
  • Knowledge of Front Office system

  Apply Now  

Customer Service Supervisor ( Mandarin Speaker )

22-Jul
PT Layanan Keuangan Berbagi | 22572Indonesia - Jakarta Selatan
This job post is more than 31 days old and may no longer be valid.

PT Layanan Keuangan Berbagi

PT Layanan Keuangan Berbagi (apps Dana Rupiah) is a Fintech (Financial Technology) Company which has been officially registered and supervised by OJK (S-380/NB.213/2018) since 8th June 2018. As a legal and credible Fintech company, Dana Rupiah provides financial services through an online lending service platform, with a mission to becoming one of the most trusted financial solution that contributes in improving society's standard of living by providing various short-term loan options. To make the mission a reality, DanaRupiah offers opportunities to those who want to take part in improving the standard of living by investing in DanaRupiah. DanaRupiah ensures safety for both lenders and borrower, and DanaRupiah aim to provide a more transparent, accessible, reliable financial service for Indonesia.


Job Description

Job Description:

  • Maintain staff to provide a positive, empathetic and professional attitude towards customers.
  • Respond to customer inquiries quickly.
  • Communicate with customers if there are special cases.
  • Respect staff and help resolve customer complaints.
  • Assist in processing ticket number issues, and other requests to other departments or managers.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues if needed.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Help managers to manage all customer service divisions and make sure everything runs well.
  • Make daily reports every day. Weekly or Monthly Report if needed.

Skills and Qualifications:

  • have at least a bachelor's degree in any field
  • Excellent verbal and written communication skills in English and Chinese
  • Ability to remain calm under pressure
  • Thorough knowledge of the products or services offered by the company they work for
  • Organizational efficiency and skills
  • Administration skills
  • Computer literacy for typing reports, results and customer interaction details

  Apply Now  

Front Desk cum PA

22-Jul
Saw Salon | 22568Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Saw Salon

Edwin Saw has always been a man who knows what he wants. At a young age, he was so determined to pursue a career in hairdressing, he packed his bags and left home for hairdressing courses in London. Upon completion, he began working with various famous hairstylists.

"During my 22 years tenure in London, I've built a portfolio in styling which included hair magazines and fashion shows. But the more I accomplished, the more I didn't stop learning. With every new salon, there are new things to observe and absorb, just like in life," says Saw.

Less than two years ago, Saw came home brimming with technical skills and fascinating ideas. "Through Saw Salon, I hope to share my experiences and ideas. We have to be ahead of our time, be a trendsetter instead of just a follower and share the beauty of our Malaysian culture. We need to have more trust in ourselves and there'll be endless potential for us. If only we put our minds to it."

"The greatest thing international stylists have taught me is that it's never just about cutting hair," he further adds. "It's about building a trusted and comfortable friendship with the customers. To be a successful hairdresser, you must be interested in people and be hands-on at most times. From cutting to blow drying, I try to be there for my customers. They must feel cared for because a good haircut alone won't keep them coming back." Spoken like a man who truly lives and breathes his trade.


Job Description

  • Candidate must possess at least Primary/Secondary School/SPM/
  • Organise Bookings and replying company emails .
  • Organise stock control and ordering of products
  • Salon opening and closing procedure.
  • Banking
  • To ensure the smooth running of the salon on a daily basis.
  • Reports weekly to the manager

  Apply Now  

Customer Service Executive (Mandarin Speaking)

22-Jul
Avantice Corporation | 22573National Capital Reg - National Capital Reg
This job post is more than 31 days old and may no longer be valid.

Avantice Corporation

Avantice Corp Service Company is one of the best regional Business Process Outsourcing (BPO) service providers by offering exceptional strategic, efficient, and secure horizontal BPO services to off-shore and near-shore e-commerce companies.

We are an energetic, innovative and customer-driven organization base in the heart of Makati City, Philippines. We are dedicated to developing our workforce and to provide the team with a challenging, high-performance yet caring and pleasant working environment.
Avantice Corporation is a multi-Nationalities company which will provide an opportunity for candidates to experience different cultures and enriches both personal and professional aspects for the individual.

Company Vision:
The Role Model of a Strategic Service Partner
-Passion for result
-Completely aligning with our brands for their success.
 
Mission
•To deliver strategic BPO services to our clients that contributes towards achievement of their corporate long term goals and objectives
•To deliver highly efficient and secure BPO services to our clients that maximizes the return of their investment
•To establish the best practice for horizontal BPO services in the ecommerce sector
•To identify, recruit, retain and develop highly effective professionals
•To establish, cultivate and maintain a working environment that encourages responsible personal and professional growth.


Job Description

The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships.
客戶關係維護專員負責執行出色的客戶服務職能,以實現全面的卓越服務並促進高價值的客戶關係。
This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
該職位將負責日常的客戶交易服務,通過有效地處理客戶的查詢和諮詢以建立良好的客戶關係。
Job Responsibilities工作責任
  • Assist, respond, record and resolve customers’ inquiries and concerns to create positive customer experience by providing quality level of service accurately and in timely manner. 协助、回复、记录和解决客户的问题和疑虑,提供精准与及时地优质服务来创造良好的客户体验。
  • Identify, suggest, inform and market products and services best suited to the customers’ needs to increase conversion and retention rate. 识别、建议、通知和营销最适合客户需求的产品和服务,以提高转化率和保留率。
  • Comprehend, translate and review communication contents from business to customers to deliver relevant and clear information align with business’ objective.了解、翻译和检阅公司与客户的沟通内容,以提供符合业务目标且清晰的信息。
Requirements條件與要求
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelors/College Degree, any field. 大专学历(含)以上,不限科系
  • Fluency (written and spoken) in English and Mandarin 中、英文说、写流利
  • Excellent Verbal and Communication Skills 良好的口語溝通能力。
  • Willing to work in rotational / shift schedule 可適應輪班制排班。
  • Fresh graduates/Entry level applicants are encouraged to apply. 接受應屆畢業生/無經驗候選人。
  • Candidate must be willing to relocate to Makati City, Philippines 应聘者必须愿意到菲律宾马卡蒂市工作
We offer a competitive compensation and benefit package with a promising career growth whilst working in a safe and dynamic environment for the successful candidate.
我們提供有競爭力的薪酬福利,並提供可發展的職業規劃,同時因應疫情,為員工提供安全良好的辦公環境。
Compensation Package薪資福利:
  • Competitive Salary 有競爭力的薪酬福利
  • Transportation 交通接駁
  • Air-ticket Allowance 機票補助
  • Living Allowance 住宿補助
  • Medical Benefits 醫療補助
  • Insurance Benefits 保險補助
  • Meal provisions 提供餐食

  Apply Now  

Lobby Manager (Front Office)

22-Jul
Raffles Hotel Singapore | 22576Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Raffles Hotel Singapore

An iconic landmark, an enduring legacy.
At Raffles Singapore, we help you do your best.

In 2018, a careful and sensitive restoration will breathe new life into our beautiful building, providing enhanced comfort and splendour for the discerning traveller. With a diverse range of careers for different talents and personalities, we invite you to become part of the Raffles legend and share your passion for hospitality with the world. As we write a new chapter in our ongoing story, experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.


Job Description

An Iconic Return. A Legendary Welcome.

At Raffles Hotel Singapore, we help you do your best.

We welcome guests in 2019 as we write a new chapter after an extensive restoration, breathing new life into the storied hotel. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles legend and share your passion for hospitality with the world. Experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.

Primary Responsibilities

DELIVERS THE RAFFLES SINGAPORE ARRIVAL AND DEPARTURE EXPERIENCE

  • Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
  • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), LSOP as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
  • Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

MANAGES ALL ASPECTS OF THE DAILY OPERATION AT THE HOTEL LOBBY AND ENTRANCES

  • Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
  • Upholds a flawless impression and perception of the Raffles Singapore services, products and colleagues.
  • Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself/herself if needed.
  • Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

MAXIMISE EFFICIENCY OF RESIDENT AND GUEST INCIDENT MANAGEMENT

  • Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
  • Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
  • Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

MAXIMISE THE OUTCOME OF UPSELL AND CROSS-SELL OPPORTUNITIES

  • Executes the annual upsell strategy and achieves all goals as set by management.
  • Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Knowledge and Experience

  • Diploma or Degree from preferably hospitality or related field.
  • Minimum 5 years relevant experience with at least 2 years at a management level.
  • Excellent communication skills in English and ability to communicate in a second language.

Competencies

  • Possesses strong interpersonal skills.
  • Ascertains and addresses guest/colleague needs.
  • Directs, trains and motivates individuals and creates and maintains a cohesive team.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Prioritises and organises work assignments and delegates work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.

  Apply Now  

Front Office Manager

17-Jul
PT LOMBOK TOROK DEVELOPMENTS | 22550Indonesia - Denpasar
This job post is more than 31 days old and may no longer be valid.

PT LOMBOK TOROK DEVELOPMENTS

Samara Lombok (PT Lombok Torok Developments) is a foreign investment company (PMA) based in Lombok, Nusa Tenggara Barat, Indonesia.

Located 30 minutes from the Lombok International Airport and 30 minutes from Mandalika, Samara Lombok is divided into a few zones - private villas, hotel, clubhouse, tourism school with sustainable development over 75 hectares of land in Torok Aik Belek, Selong Belanak.


Job Description

*MUST ALREADY BE BASED IN BALI*

Samara Lombok Hospitality is seeking out a Front Office Manager to join our growing team in Sanur, Bali. As the first face our guests, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded.

Essential Duties & Responsibilities

  • Building and maintaining strong relationships with prospective and existing clients.
  • Help promote and maintain a positive company image.
  • Providing clients with comprehensive product and service consultations, and guiding their decision-making process.
  • Maintain and update accurate client information, taking ownership of client service requests and enquiries.
  • Resolving complaints and issues efficiently and in a timely manner.
  • Work with internal departments to ensure company meets clients’ expectations.
  • Collaborate with sales teams to ensure active implementation of client relationship objectives.
  • Ensure both the company and clients adhere to contract terms.
  • Uphold the Company’s commitment to hospitality.
  • Perform other duties as requested by management.
  • Ensuring that the front desk and reception area is kept clean and organized.

Requirements

  • Degree in management, marketing, communication, or a similar field.
  • Proven work experience with a 5-Star Hotel as client facing or front office or relationship manager or a similar role for at least 3 years.
  • Must already be based in Bali.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures.
  • Must be self-motivated, flexible and able to manage several tasks at one time.
  • Good understanding of procedures and practices in the hospitality industry

  Apply Now  

Front Office Supervisor

13-Jul
M Social Pte Ltd | 22540Singapore - Central
This job post is more than 31 days old and may no longer be valid.

M Social Pte Ltd

M Social Singapore is the latest addition to Millennium Hotels and Resorts' signature Leng's Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options.
Located along the historic and picturesque Singapore River, M Social Singapore is the latest addition to Millennium Hotels and Resorts’ signature Leng’s Collection. Featuring 293 rooms and suites, this designer hotel overlooks the vibrant Robertson Quay precinct that is home to a plethora of quaint dining, entertainment, and shopping options including Central Mall and UE Square Mall. Stay and discover our distinctive Millennium hospitality in Singapore.


Job Description

ATTENTION independent free spirits who thrive on friendship, community and new experiences!

M Social Singapore is characteristically scouting for the curious, the explorers and the ones who dare to dream.  We lust sanguine individuals who are expressive with a touch of creativity. Leave the stiff handshakes behind. Let’s make some memories together. Join our Mbassador movement!
Fancy doing check –ins for the guest over a cuppa of cappuccino at our self check in kiosk? Wait no further,

M Social Casting Call – Front Office Supervisor is now open!
The role reports to the Front Office Manager and YOU are responsible for the following;-
  • Perform check-ins & check-outs
  • Perform room blocking and issuance of guest room keys
  • Handle guest enquires and complaints
  • Supervise and train staff, ensuring consistency in work performance
  • Attend to customer’s need and ensure customer satisfaction
  • To carry out any other duties and responsibilities as assigned
  • Tap dancing (Just kidding!)
So what’s the requirements?
JUST BE FUN & BE ALL READY TO MINGLE with at least 1 year of relevant experience!

Time and tide wait for no man, hurry send in your application NOW!
We apologise that only shortlisted applicants will be notified.

  Apply Now  

English Speaking Customer Service (High Pay)

10-Jul
TWY Search International (M) Sdn Bhd | 22525Malaysia - Melaka
This job post is more than 31 days old and may no longer be valid.

TWY Search International (M) Sdn Bhd

We are a Professional Recruitment Company based at Bangsar South. We have over 30 years of experience in the recruitment industries and have placed countless positions with our Clients. We are in search of the right talents who are passionate and aspire to be their best at what they do for our clients.


Job Description

  • Well Established Company
  • Attractive Salary and Benefits
  • 5 Days Work, 2 Days Off
  • Good Working Environment
  • Training Provided
Responsibilities
  • Answer calls from customers to solve their enquiries, complaints (telco mobile postpaid)
  • Provide excellent customer service
Requirements
  • Candidate must possess at least a SPM, Diploma, Bachelor's Degree,Hospitality/Tourism/Hotel Management, Linguistics/Languages, Business Studies/Administration/Management, Mass Communications, Commerce or equivalent.
  • Required language(s): English
  • Fresh graduates or with working experience are welcome to apply
  • Customer Oriented
  • Full-Time position(s) available.
For more details, please email to sally.wong@twysearch.com or whatapps  019-5151832 (Sally)

  Apply Now  

Manadarin Speaker Customer Service

8-Jul
PT CFLD Tangerang New Industry City Development | 22514Indonesia - Karawang
This job post is more than 31 days old and may no longer be valid.

PT CFLD Tangerang New Industry City Development

WHO WE ARE
SwanCity is a leading developer focused on delivering quality communities and building communities across Southeast Asia. Headquartered in Singapore, SwanCity creates smart, sustainable luxury living spaces that perfectly blend work-live-play.


Job Description

  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

  Apply Now  

Customer Service Officer (English Speaking) Palembang

8-Jul
PT. Teknologi Perdana Indonesia | 22504Indonesia - Palembang
This job post is more than 31 days old and may no longer be valid.

PT. Teknologi Perdana Indonesia

Maxim is an international online transportation service successfully working in 20 countries around the world. For more than 17 years, Maxim has been developing interaction technologies for the taxi market participants: passengers and drivers. Our company is constantly extending its geographic reach and aims to become a global brand.


Job Description

Responsibilities:

- consider job applications from drivers, register them in the system, assist in solving work issues;

- consider requests and complaints;

- resolve conflicts between drivers and passengers;

- outdoor promotion, branding of drivers' cars;

- interact with other departments to solve current problems.

Requirements:

- fluent English;

- available to start working immediately in Palembang;

- able to multitask;

- ready to work on the phone and face-to-face;

- ready to do promotion outside of the office;

- good computer skills.

Working conditions:

- work in Palembang;

- 5 days working week;

- 3 months of probation;

- job type: full-time.

CV IN ENGLISH IS REQUIRED!

  Apply Now  

This job post is more than 31 days old and may no longer be valid.

Our client is an Award-Winning World Ranked Company who has locations across the globe, from United States, Italy, Germany, Ireland, Sweden, Netherland, France, United Kingdom, to APAC Countries such as Australia, New Zealand, South Korea, Philippines, Japan, China, to Malaysia. They have clienteles from all well known industries such as healthcare, social media, software, hardware, job portal, aviation and so on.
They are now expanding their global customer service support team, by recruiting Vietnamese Speaker to be part of them!


Job Description

REMUNERATION PACKAGE:
  • RM 3,100 Basic + RM 200 Housing Allowance (When in Malaysia) + RM 500 Complexity Allowance
  • Medical Insurance, Dental, Gym subsidy, 28 days leaves.
  • 3 weeks paid training (with basic salary provided)
  • Relocation flight ticket + Quarantine Cost + Employment Pass Fee will be borne by Employer.
  • MNC Work Environment.
REQUIREMENTS:
  • Required Language(s): Native Vietnamese & English (Both Spoken & Written)
  • Candidate must possess at least a Diploma/ Degree in any discipline to apply for this position.
  • For Diploma holder,  a minimum of 2 years in Customer Service is needed for this role.
  • Able to work on 24 Hours Rotational Shift, 9 hours per Shift, 5 rotational days per week.
  • Must have no issue to work at KL Sentral, Malaysia (reachable by variable public transport)
  • Good communication skill, fast learning ability.
  • Able to start working on immediate/ short notice.
JOB RESPONSIBILITIES:
  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the Company's processes.
WORKING LOCATION: KL Sentral, Malaysia (The Biggest Transportation Hub in KL, reachable by MRT/LRT/KTM/Bus & etc.)
WORKING HOUR: 24 Hours Rotational Shift, 9 hours per Shift, 5 rotational days per week.

  Apply Now  

Front Desk Executive

8-Jul
EighteenM Pte Ltd | 22515Singapore - Singapore
This job post is more than 31 days old and may no longer be valid.

EighteenM Pte Ltd

Set in Singapore’s vibrant Chinatown, Hotel Mono is a newly opened 46 room design hotel which offers a contemporary take on the traditional heritage shop house. In a bustling city like Singapore, Hotel Mono seeks to provide a rejuvenating & calming stay experience while being a stone’s throw away from the busy Orchard shopping belt and Central Business District. The team at Hotel Mono is committed to delivering the highest quality of stay to our guests by scouting employees who are dedicated to the pursuit of service excellence.
If you feel that you belong within this fine category of individuals then wait no longer, we extend this invitation to passionate, hardworking and detail orientated individuals to join our opening team and explore an exciting career path with rewarding career opportunities


Job Description

Key points for Responsibilities:

  • First point of contact for all guests
  • To greet and attend to guests and handle their enquiries.
  • Answer screen and forward calls, providing information, taking messages and scheduling bookings via phone.
  • Receive payment and record receipts for services and perform administrative support tasks.
  • Do night audit, closing of OTA accounts manually, handling channel manager & operating property management system.
  • Assist with other ad hoc duties assigned.
  • Create reservations on PMS.

Key points for requirements:

  • GCE ‘N’/ ‘O’ level preferably with experience in hotel industry
  • Strong written verbal communication skills
  • Must have OTA, PMS & channel manager experience.
  • Good team player with positive attitude and customer service oriented.
  • Able to work rotating shifts (SHIFT A, B & C), weekends and public holidays.
  • Able to commence employment within short notice.

  Apply Now  

Duty Manager / Asst Duty Manager

7-Jul
Dusit Thani Laguna Singapore | 22489Singapore - East - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Resort Club, 10 minutes by car from Changi International Airport and 15 minutes from Downtown.

Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this resort is equipped for business and leisure with a wealth of experiences for guests to enjoy.

Facilities include Greenhouse, an all-day dining multi-ethnic restaurant with show kitchens, The Tee Deck – Al fresco bar & grill, Legends Bar & Lounge, Dusit Gourmet, The Nest restaurant, Club Lounge, DFiT - a fully-equipped gym, three swimming pools, three tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Wellness.

The resort also offers a boardroom, two meeting rooms, three event lawns, eight pavilions, a terrace for private functions, and a large pillarless ballroom (seats up to 520 guests) with a pre-function area overlooking the golf course.

Guests will enjoy privileged access to the driving range and Laguna National’s championship Classic and Masters golf courses.

For more information, please visit www.dusitthanilagunasingapore.com. 


Job Description

DUSIT THANI LAGUNA SINGAPORE

JOB RESPONSIBILITIES

Reporting to the Assistant Front Office Manager, the Duty Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Dusit Club Lounge, Group Coordinator and Communications. The Duty Manager will be available at the Hotel 24 hours a day.

  • The Duty Manager ensures all staff on duty is at all times well-groomed and wears correct and complete uniform.
  • Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
  • To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
  • Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
  • To ensure the proper follow up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENTS

  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operations and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.

Company Transport Pick-up/Drop-off point: Simei MRT

5-days work week

Duty meals, Staff Discount, Dental and Medical

Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

For any enquiry, please WhatsApp to 92344805.

  Apply Now  

Front Office Executive

7-Jul
Arton Boutique Hotel | 22488Singapore - Kallang
This job post is more than 31 days old and may no longer be valid.

Arton Boutique Hotel

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.
Expect modern luxuries and an elevated boutique hotel experience as you set foot into your home away from home.
Designed with a sophisticated urban palette of black and white coupled with a cool blend of glass, steel and aluminium, an enchanting contemporary retreat is created - complete with the koi pond and eco feature wall situated right by the airwell in the main lobby - providing a hint of greenery and a zen space to soothe the senses.


Job Description

  • Handle guest check in/out including handling of payments.
  • Provide quality service to guest requests efficiently and courteously during their check-in, check-out and throughout their stay.
  • Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.
  • Prompt attention to guest feedbacks and carry out service recovery measures where required.
  • Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate
  • Work closely with front office and reservation team for operational issues and maximize room sales.
  • Able to work on rotating shifts (including night shift), weekends and public holiday
  • Singapore Citizens Preferred
  • Click "Apply Now" and attach your Resume for application

  Apply Now  

Front Office Assistant

5-Jul
Jora Jobs | 22454Malaysia - Johor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Who are we?
Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. 
This Job Ad is one of the carefully selected pick from the clients of Jora Malaysia.
Your application will be redirected to them.


Job Description

Molek Garden Hotel Sdn Bhd
Job Description:
  • Answering telephone calls, as well as screening and forwarding calls.
  • Scheduling and confirming appointments, meetings, and events.
  • Welcoming and assisting visitors in a friendly and professional manner.
  • Handling basic inquiries and sorting mail.
  • Copying, scanning, and filing documents.

  Apply Now  

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