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Hotel Front Desk

14-Jul
JobsDB Jobs | 17092Singapore - Geylang

JobsDB Jobs

These ads are carefully selected from premium clients of JobsDB New.
Your application will be redirected to them.


Job Description

Manpower Access Pte Ltd

Hotel Front Desk - Hotel Royal
Salary: $1500 - $1600
Location: Bras Basah
Working hour: 6 days, 7am - 3pm / 3pm - 11pm / 11pm - 7am
                            Able to work 3 rotating shifts / Weekends / PH
Descriptions:
  • Assist in over-seeing the front office operation
  • Minimum GCE ‘O’ Level and above
  • Relevant experience in similar capacity would be an advantage
Interested candidates kindly email resume or Whatsapp +6598678553
**We regret that only shortlisted candidates will be contacted**
EA Name: MANPOWER ACCESS PTE LTD
EA Licence No : 13C6854
EA Personnel Name : JIMMY LOW WEE HONG
EA Personnel Registration No : R1101907

  Apply Now  

Duty Manager

11-Jul
Link Hotels International Pte Ltd | 17061Singapore - Outram

Link Hotels International Pte Ltd

Link Hotels International Pte Ltd Link Hotel Singapore is one of the hotels that is managed by Link Hotels International Pte Ltd. The company was successfully listed in 2014. The hotel has also completed its renovation in Dec 2015, unveiling its new look and providing guests with a better stay experience. We are expanding in the Southeast Asia region, seeking hotel management and franchising business opportunities.
Link Hotel is an award-winning boutique hotel strategically located along the hesitate site and walking trail of on of Singapore’s oldest heartland, Tiong Bahru Estate and we are less than 10 minutes walking distance to the nearest Outram Park MRT station, its same reachable walking distance to Tiong Bahru MRT station with 6 minutes as well-known.
Link Hotel is converted from two public housing development flats initiated by Singapore Improvement Trust. At Link Hotel, guests come first with our welcoming service; indulge in the comfort of being at home while home away with universal amenities within reach. Get intimate in different ethnic-themed rooms to experience the melting pot of cultures in Singapore. We are seeking for motivated and dynamic individuals to join us - “Be at home with the Boutique Style Hotel in Singapore.”


Job Description

Job Responsibilities
  • Responsible for the day-to-day operation of the entire hotel and the welfare of the guests. Based in the lobby, they will at all times be visible, approachable and expected to act and make decisions on matters which concern the wellbeing of the guests;
  • Handles guest complaints if they have not been dealt with by team members and provide a rapid solution;
  • Guest Satisfaction, to ensure guests have a smooth running stay at the hotel;
  • Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the Operations Manager of the hotel.
Job Requirements
  • Minimum 2 years of Supervisory position in the Hotel Front Office or equivalent;
  • Diploma in Hotel Management / Tourism Services or equivalent;
  • Strong leadership and communication skills;
  • Possess initiative and the ability to manage multiple tasks at once;
  • Energetic, confident and driven with the ability to adapt quickly to changing needs;
  • Has the ability to build a strong relationship with guest and hotel;

  Apply Now  

Executive Front Office

8-Jul
Raffles Town Club Pte Ltd | 17024Singapore - Singapore

Raffles Town Club Pte Ltd

The Club dedicates its efforts in satisfying the lifestyle needs of Members and their guests by providing for their highest order of culinary, business and recreational requirements, giving Members a balance of having a fulfilled life, family and work.
Having established reciprocal affiliation with more than 50 international clubs in over 15 countries, as well as 6 golfing destinations in Malaysia and Indonesia, the Club has evolved into a premier destination for Members, their guests and reciprocal members from all over the world.
As the Club enters a new phase, it successfully positioned itself as a haven of multi-faceted lifestyle and a hands-down venue of choice for all types of celebrations and events. Raffles Town Club has successfully established a reputation as being one of, if not the most elegant Clubs in Singapore.


Job Description

  • Handling daily guest check-in and out administration.
  • Ensure effective room reservations control are in place.
  • Handling of guest enquiry, cashiering and provide information for the guest regarding Singapore visit and club amenities available.
  • Ensure excellent guest service is provided and the guest has a present stay with the club.
  • Handle of guest feedback and complaint and ensure mutual satisfactory conclusion is made before guest departure.
  • Ensure room housekeeping and all furnishing are in good working condition before guest check-in.
  • Assist in monitoring room daily occupancy and rates and update the reporting manager on a weekly basis.
  • Assist in reviewing of room reservation forecast and regularly contribute ideas of improving of room sales.
  • Participate in annual planning and budgeting of the room sales.
  • Liaise with varies business unit for joint- event sales to bring up of department revenue.
  • Accountable for the Profit & Loss of the room sales.
  • Review and re-design of front office operations to ensure staff are productive and built up a significant effective workflow (including workflow improve, system downtime solution).
  • Design & implement the Front Office's policy and procedure.
  • Leading and supervising the team of 3-4 persons.
  • Provide guidance, coaching, counseling to the team.
  • Conduct regular staff feedback sessions and maintain a high staff retention rate.
  • Conduct routine check on front office operation and administration and highlight to the reporting manager on irregularly, non-compliance and area for improvement.
  • In charge of monthly staff duty scheduling and ensure an effective workflow schedule.
  • Perform other duties as requested by management.
Job Requirements: 
  • Minimum of a Diploma or equivalent in Hospitality Management preferred Bachelor's degree
  • A minimum of 1-2 years of relevant experience.
  • Experience in policy and procedure setting up
  • Customer-oriented
  • Strategic and effective communication skill
  • Able to work independently and in a team
  • Track record of effective team lead 
  • Strong focus on People Management strategy
  • Bilingual English and Chinese in order to handle and communicate with Chinese speaking guest feedback and their complain to ensure mutual satisfactory conclusion is made before guest departure.
  • Able to handle cash transactions
  • Willing to work on rotating shift, including weekends and PH and perform 6 days work week.

  Apply Now  

Hostess / Guest Relation Manager

5-Jul
Jia Group Holdings Limited | 17003Hong Kong - Central

Jia Group Holdings Limited

Helmed by Chef Ricardo Chaneton, MONO is a contemporary French concept focuses on a single (mono) ingredients-driven seasonal tasting menu with a menu focused on exquisite wines from the Burgundy and Bordeaux regions of France. The intimate 30-seater restaurant features a large chef’s counter – the heart and soul of the house where guests can enjoy their meal while watching Chef Ricardo and his talented kitchen team dishing out the plates. For more details, please visit our website: https://www.mono.hk/


Job Description

Mono is looking for a Hostess / Guest Relation Manager to join our restaurant on On Lan Street, Central. The right candidate is chatty and fun, with a bubbly personality, young and eager to learn.

The Ideal Candidate must be:

  • At least 2 years of experience in fine dinning Operations
  • Professionalism, Great Customer Service & Multitask
  • Positive outlook and outgoing personality
  • More experience will considered as Guest Relation Manager

We offer medical insurance, yearly performance bonus, daily staff meals, competitive salaries, comprehensive training, tips, plus the chance to work with one of the best chefs in the world.

Please apply with full resume including salary expectation and availability by clicking "Apply Now" or WhatsApp us! 

JIA Group Recruitment hotline: Tel: +852 5596 2083 or WhatsApp

Follow JIA Group on your favourite social networks - Facebook, LinkedIn and Instagram

  Apply Now  

FRONT OFFICE MANAGER

3-Jul
KAJA GROUP | 16994Indonesia - Seminyak

KAJA GROUP

Kaja Group is a lifestyle and entertainment company, bringing world-class dining and nightlife experiences by global luxury hospitality groups to Jakarta and Bali.

Backed by award-winning hospitality developer Buva Group and visionary consortium Artha Graha Network, Kaja Group promises to deliver unparalleled experiences with first-class service.


Job Description

LV8 RESORT HOTEL - TIMELESS COLONIAL CHIC RESORT HOTEL AT THE MOST VIBRANT COASTLINE OF CANGGU, BALI. Immersed in an ambiance of timeless colonial chic, infused with understated 5 hectares tropical elegance, LV8 Resort Hotel extends the rich assortment of Bali coastline, Canggu. The 124 all-suite accommodations help you unwind and re-energize both your mind and body in the tranquil atmosphere and hassle-free.

Job Description:

  • Trains, cross –trains, and retrains all front office personnel;
  • Participates in the selection of front office personnel; evaluates the job performance each front office employee;
  • Schedules the front office staff;
  • Supervises workload during shifts;
  • Maintains working relationships and communicates with all departments;
  • Maintains master key control;
  • Verifies that accurate room status information is maintained and properly communicated;
  • Resolves guest problems quickly, efficiently, and courteously;
  • Updates group information; maintains, monitors, and prepares group requirements; relays information to appropriate personnel;
  • Reviews and completes credit limit report;
  • Works within the allocated budget for the front office;
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager;
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift;
  • Enforces all cash-handling, check-cashing, and credit policies;
  • Conducts regularly scheduled meetings of front office personnel;
  • Wears the proper uniform at all times; requires all front office employees to wear proper uniforms at all time;
  • Upholds the hotel's commitment to hospitality;
  • Prepare performance reports related to front office;
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. ie flash report, allowance etc.;
  • Monitor high balance guest and take appropriate action;
  • Ensure implementation of all hotel policies and house rules;
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes;
  • Prepare revenue and occupancy forecasting;
  • Ensure logging and delivery of all messagespackages, and mail in a timely and professional manner;
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees;
  • Monitor all V.I.P 's special guests and requests;
  • Maintain required pars of all front office and stationary supplies;
  • Review daily front office work and activity reports generated by Night Audit;
  • Review Front office log book and Guest feedback forms on a daily basis;
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs;
  • Perform other duties as requested by management.

 

Job Qualifications:

  • Diploma or Bachelor Degree in Hospitality;
  • Excellent communication in English and Bahasa;
  • Minimum of 3 years of hotel front desk supervisory experience, would be an advantage if has an experience handling cash, accounting procedures, and general administrative tasks;
  • Display confidence, strong decision making and training skills;
  • Efficient time scheduling;
  • Fluent in Bahasa Indonesia and English;
  • Highest level of attention to detail;
  • “Can do” attitude positive;
  • Willing to work in Bali.

  Apply Now  

Front Office Manager - luxury hotel

2-Jul
Touch Consultancy Limited | 16990Hong Kong - Central & Western Area

Touch Consultancy Limited

TOUCH is a professional recruitment consultancy with a group of genuine, dedicated and passionate individuals, specializing in various industries in the Asia- Pacific markets.

We pride ourselves in our integrity, commitment and flexibility in providing the best possible results for our clients.

What makes us different from other recruitment companies is that we stress on connecting with people with a sense of personal and human TOUCH.

 That's why we are TOUCH

https://touchrecruiting.com/


Job Description

Our client is an International developer with several luxury hotels in Hong Kong. Currently they are looking for suitable talents for their hotel. 

  • Diploma/Degree in Hospitality Management or related disciplines;
  • At least 8 years’ experience or above in large scale of sales / residential & serviced apartment leasing, hotel & marketing, property management in HK
  • Experience in developer is preferred
  • Prior knowledge of reports and database management will be an advantage


For interested candidate, please send your updated CV to shirley @touchrecruiting.com

  Apply Now  

RECEPTIONIST/FRONT STAFF (JAPANESE SPEAKER) (LIPPO CIKARANG_CIKARANG) [35904]

24-Jun
REERACOEN INDONESIA, PT | 16952Indonesia - Cikarang

REERACOEN INDONESIA, PT

REERACOEN is a subsidiary of Neo Career which is the leader of recruitment consultant agencies located in Japan managed by professional team for HR consulting.

We aim to think about the suitable candidate and the fast - service which is the most important for job searching.

If you need any additional information, please do not hesitate to ask us anytime.

 

OUR MISSION:
Resolve the society problem through [HUMAN] X [TECHNOLOGY]

 

OUR VALUE:

  1.  Version Up

Continue to grow, develop capabilities, and always challenge ourselves for next generation

  1.  Professionalism

Commit to achieve results as a professional with sense of ownership

  1.  Value Creation

Actively seek ways to improve and pursue essence for excellence value creation

  1.  Customer First

Speedy and constantly live up to demands as a most vital partner for customer

  1.  Team work

Synergistically enhance each other and make progress as one team


Job Description

INDUSTRY CATEGORY : 

Japanese Property Management Service

JOB RESPONSIBILITIES :

  • Answer all incoming calls & handle caller
  • Answering visitor inquiries about the company
  • Sorting mail
  • Arranging appointments for guests to meet with company staff
  • Other related position

EXPERIENCE, REQUIREMENTS & SKILLS :

  • Education: Diploma Degree any major
  • Language: Japanese Intermediate Level (JLPT N3). English Intermediate Level.
  • Experience: 1 year as Receptionist/Front Staff or related position
  • Fresh graduates are welcome to apply

BENEFIT:

  • THR
  • BPJS
  • Detail will be explained when interview

 

ONLY CV IN ENGLISH WILL BE PROCESSED

  Apply Now  

Front Office Manager (Based in Koh Chang)

24-Jun
The Splash Koh Chang | 16949Thailand - Eastern > Others

The Splash Koh Chang

Designed in the tropical style, The Splash Koh Chang features 85 rooms on its private beach in Koh Chang, Trat. The resort’s mission is to give our guests the most unique in style of their leisure, therefore; we are seeking the professional team providing the personal touch of exceptional service to ensure our guests have a truly unforgettable experience.


Job Description

Responsibilities
1. Direct Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability
2. Manage all Front Office operations to include, but not limited to:

Requirement

  • Guest service and registration (check-in, check-out)
  • Room inventory and availability
  • Guest service standards and initiatives
  • Cost controls and overall profitability
  • Marketing initiatives
  • System use and management
  • Budgeting and forecasting
  • Policy and procedure implementation and enforcement
  • Provide supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends
  • Evaluate and address issues and make improvements accordingly
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Recruit, interview and train team members

Qualifications:


  • High School Diploma or higher
  • Minimum of 3 years’ experience in a managerial role
  • Must possess excellent organizational skills
  • Capable of delivering elevated customer service levels
  • Prior Front Office Manager experience in a hospitality industry


If you would like to be a part of us, please send your CV in English, a recent photograph and salary requirements by email to: Apply Now

The Splash Koh Chang: 55 Moo 4, Klong Prao, Koh Chang, Trat 23170

Bangkok Office:1643/4, 2nd Floor, Thai City Electric Building, New Petchburi Road, Makkasan, Ratchathewi, Bangkok 10400

Tel: (66 2) 254 8650-5 Fax: (66 2) 254-8656

  Apply Now  

Guest Relations Manager

19-Jun
Hotelshr Limited | 16934Hong Kong - Others

Hotelshr Limited

HotelsHR is a boutique full-service executive search firm dedicated to serving the needs of the hospitality industry. We are trusted by renowned hotels, resorts, restaurants, private clubs and other luxury and lifestyle hospitality-related groups across the Asia Pacific Region. We assist our clients to source and hire key senior level executives while helping employees find better hotel jobs.

We are proud of our long-standing client partnerships and helped thousands of candidates realize their full potential and aspirations with career changing opportunities. Our ability to gain in-depth understanding of the needs of our clients and candidates have given us an outstanding record for fulfilling positions that call for strong cultural, personality and talent fit.

Established in 2001, HotelsHR now have offices in Hong Kong, Beijing, Kuala Lumpur and Macau.


Job Description

Requirements:

  • Degree holder in hospitality management or related discipline
  • Minimum Five year's related management experience
  • Excellent command of both spoken and written English; knowledge in other languages
  • Would be an advantage knowledge of Opera System
  • Good interpersonal and communication skills
  • Outgoing and pleasant personality

  Apply Now  

Guest Relations Manager

16-Jun
Hotelshr Limited | 16914Hong Kong - Others

Hotelshr Limited

HotelsHR is a boutique full-service executive search firm dedicated to serving the needs of the hospitality industry. We are trusted by renowned hotels, resorts, restaurants, private clubs and other luxury and lifestyle hospitality-related groups across the Asia Pacific Region. We assist our clients to source and hire key senior level executives while helping employees find better hotel jobs.

We are proud of our long-standing client partnerships and helped thousands of candidates realize their full potential and aspirations with career changing opportunities. Our ability to gain in-depth understanding of the needs of our clients and candidates have given us an outstanding record for fulfilling positions that call for strong cultural, personality and talent fit.

Established in 2001, HotelsHR now have offices in Hong Kong, Beijing, Kuala Lumpur and Macau.


Job Description

Requirements:

  • Degree holder in hospitality management or related discipline
  • Minimum Five year's related management experience
  • Excellent command of both spoken and written English; knowledge in other languages
  • Would be an advantage knowledge of Opera System
  • Good interpersonal and communication skills
  • Outgoing and pleasant personality

  Apply Now  

Guest Relations Manager

10-Jun
Hotelshr Limited | 16890Hong Kong - Others
This job post is more than 31 days old and may no longer be valid.

Hotelshr Limited

HotelsHR is a boutique full-service executive search firm dedicated to serving the needs of the hospitality industry. We are trusted by renowned hotels, resorts, restaurants, private clubs and other luxury and lifestyle hospitality-related groups across the Asia Pacific Region. We assist our clients to source and hire key senior level executives while helping employees find better hotel jobs.

We are proud of our long-standing client partnerships and helped thousands of candidates realize their full potential and aspirations with career changing opportunities. Our ability to gain in-depth understanding of the needs of our clients and candidates have given us an outstanding record for fulfilling positions that call for strong cultural, personality and talent fit.

Established in 2001, HotelsHR now have offices in Hong Kong, Beijing, Kuala Lumpur and Macau.


Job Description

Requirements:

  • Degree holder in hospitality management or related discipline
  • Minimum Five year's related management experience
  • Excellent command of both spoken and written English; knowledge in other languages
  • Would be an advantage knowledge of Opera System
  • Good interpersonal and communication skills - Outgoing and pleasant personality

  Apply Now  

LUXURY SPA GUEST RELATIONS

7-Jun
POKANI Co., Ltd. | 16876Thailand - Rajthevee
This job post is more than 31 days old and may no longer be valid.

POKANI Co., Ltd.

Pokani is a luxury spa operator running MUNIQUE CLUB, an exclusive member-only beauty spa, located at Gaysorn Village in the heart of the Ratchaprasong District. Focused primarily on bespoke services and unmatched spa therapies for facial, body, scalp and hair. MUNIQUE CLUB offers its exclusive clientele mindful beauty from within through our philosophy of rejuvenating water crystals in the body according to scientific findings in Japanese research. Restoring energy and harnessing the power of Quantum Vibrations with our signature Mindfulness Synchronization Techniques, the MUNIQUE approach to overall wellbeing ensures optimized treatment efficacy and consistent balance with the mind, body and soul.

We are dedicated to providing the utmost in customer excellence and look for talented, service-centered, outgoing individuals with strong interpersonal and communication skills to grow and work together a synergistic environment.


Job Description

Job Qualifications

  • Female / Male
  • Age between 25-32 years
  • Bachelor's Degree in related field.
  • At least 2year experience in Spa or Hotel industry.
  • Good personality and good interpersonal skill
  • Service minded, and strong passion on customer services to ensure customer's happiness
  • High energy, enthusiastic, patient and good problem solving
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to present and sell treatment services and products
  • Ability to work flexible hours and on weekends
  • Good computer skill (MS OFFICE)

Job Details

  • Be responsible for taking care of exclusive members with warm welcome and professional manner and ensure members relaxation and happiness during their visit
  • Be responsible for promoting the center image with a positive impression to every clients
  • Sell member programs and products to all clients to reach individual and team sale target
  • Be able to recognize and remember every clients, build and maintain strong relationship with them
  • Effectively handle client complaints and be able to share feedback to team for services improvement
  • Communicate clients' needs with other team members e.g. Therapists and Skin Specialists to meet or exceed client expectation
  • Answer telephone calls and Line, provide booking services and accurate information to clients.
  • Keep the reception and lobby area clean and conducive for clients, and well-organized for free movement
  • Process payments and keep payment record efficiently
  • Provide and manage clients documentations and individual sale reports.

Benefits include

  • Salary
  • Commission and Incentive
  • Service fee
  • Treatment allowance
  • Bonus

Interested candidates are invited to send full resume, stating present and expected salaries, and a recent photograph to

MUNIQUE CLUB (Pokani Company Limited)
11th Floor Gaysorn Tower, 127 Ratchadamri Road,
Lumpini, Pathumwan, Bangkok 10330
T : 099-193-9616 contact HR

  Apply Now  

Front Office Guest Service Executive ($1600 - $1900)

5-Jun
The Sultan Hotel | 16875Singapore - Downtown Core
This job post is more than 31 days old and may no longer be valid.

The Sultan Hotel

The Sultan is a 60-room shop house style boutique hotel, nestled right in the heart of culturally vibrant Kampong Glam. Faithfully preserved and recreated from traditional Singaporean shop houses; The Sultan is a winner of the 2012 Architectural Heritage Award and is committed to the preservation and communication of Singapore's distinct culture and heritage in the unique hospitality experience that we deliver.


Job Description

Before submitting your resume, kindly take note to include the following information or it will not be considered:
  • Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
  • Relevant experience and references (if available)
  • Reason you feel you are suitable for the job position you are applying for
The Sultan Hotel
Front Office Guest Service Executive (Full Time)
  • 5-day work week including weekends and public holidays (off days provided in lieu)
  • Rotating 10-hour shifts
Responsibilities
  • Registering all hotel guests and maintaining accurate cashier shifts
  • Communicating and assisting hotel guests with all requests and needs 
  • Communicating with different departments to service guest requests 
  • Ensuring smooth running of front desk operations during shift
  • Ensuring smooth transition between front office shifts
  • Abidance by Standard Operation Procedures (SOPs) 
  • Maintaining and improving all aspects of hotel guest relations
  • Maintaining the integrity of the hotel’s image
Job Benefits
FULL TIME (upon confirmation)
  • Competitive base salary
  • Monthly meal allowance
  • Medical allowance
  • Paid Annual Leave
  • Profit-sharing scheme eligibility
  • Friendly and warm work environment
Applicant Requirements
  • An excellent command of the English language is a must
  • Minimum 1 year experience in a hospitality or customer service field
  • Applicants must be willing to work public holidays and weekends (with off days provided in lieu) 
  • Applicant should be disciplined, self-motivated, confident, possess a positive attitude and be comfortable interacting with an international clientele 

  Apply Now  

Customer Service Officer (English speaker, based in HK)

1-Jun
Page Personnel | 16848Hong Kong - Not Specified
This job post is more than 31 days old and may no longer be valid.

Page Personnel

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk


Job Description

Our client emphasises every special moment to the customers, including attractions, entertainment, dining, shopping, nightlife, arts etc. Due to the development of tourism in Hong Kong, they are now looking for an energetic, organized and confident talent with at least 2 years of customer service experience to join the team thus to create unforgettable experience to every visitors.

Client Details

Our client is now looking for a talented Customer Services Officer to be part of their dynamic team. The incumbent will be responsible for working as an ambassador to meet and greet tourist shoppers at service centre as well as providing quality customer services.

Description

  • Handle tourist's enquires via face-to-face interaction and provide comprehensive information to them
  • Greet and welcome VIP guests
  • Recommend activities and attractions to tourists according to their needs and wants
  • Manage enquiries through emails, calls, and online chats
  • Take up cashier duties and support store operations

Profile

  • Bachelor's degree Holder is a must
  • At least 2 years of customer service experience
  • Experience form Hotel and Aviation background is highly preferred
  • Willing to take up shift duties

Job Offer

  • Attractive Salary Package
  • Medical and Dental Benefits
  • Discretionary Bonue
  • Guarantee Double Pay
  • 5 days of work week
  • Excellent Career Path
  • Public Holiday

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gobie Leung on +852 3602 2452

  Apply Now  

Front Desk Executive

16-May
Global Premium Hotels Limited | 16793Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Global Premium Hotels Limited

Global Premium Hotels Limited (GPHL) is a leading developer and manager of hotels in Singapore. We operate one of Singapore's largest chain of hotels with 23 hotels island-wide, of which 8 hotels are operated under "Fragrance", 2 hotels under "Parc Sovereign" and 13 hotels under "ibis budget" brand. We provide economy-tier and mid-tier hotel accommodations with over 1,900 rooms in Singapore.
 
Most of our hotels are strategically located in the city or city-fringe areas and easily accessible by majors roads, public buses and the Singapore Mass Rapid Transit railway system (SMRT). Many of our hotels are also situated near major convention centres, tourist attractions and the Integrated Resorts.
 
We have been developing and operating hotels in Singapore since 1995 and our established track record and reputation of providing affordable and value-for-money accommodation in terms of price, location, service and cleanliness has led to our brand of hotels becoming well-established in the local and regional hospitality industry.
 


Job Description

Responsibilities:
  • Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
  • Thoroughly understand of the property’s room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Assist guests in an informative and helpful way on enquiries relating to their stay (apartment facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests
  • Ability to co-ordinate with the housekeeping team to ensure services are carried out satisfactorily
  • Ability to manage the inventory for all the apartments
  • Liaise closely with colleagues and peers such as managers, room attendants etc
  • Responsible to manage guest feedback and provide timely resolution
  • Take on other duties within reasonable scope as assigned
 
Requirements:
  • Preferably candidates with minimum 2 years’ of experience in similar and/or relevant job scope
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Punctual, well-groomed and possesses a cheerful disposition
  • Possesses an accountable and resilient demeanour
  • Ability to focus on guest needs while remaining calm and courteous throughout
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Able to work on rotational shifts, weekends and PHs
  • Basic IT skills
  • Able to start immediately / on short notice
 

  Apply Now  

Guest Experience Manager

13-May
Black Sheep Restaurants Limited | 16785Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

Black Sheep Restaurants Limited

Black Sheep Restaurants is a celebrated Hong Kong-based hospitality group that specialises in developing niche, thought-provoking restaurant concepts that add to the existing culinary dialogue. The company was founded in 2012 by Syed Asim Hussain and Christopher Mark, whom together share decades of experience in hospitality and business development, along with a zest for travel and discovering dining subcultures.



Black Sheep Restaurants curates distinct dining experiences that tell a story about a particular time, place, culture or cuisine while celebrating the bounty of premium ingredients available both locally and from abroad.

 


Job Description

Black Sheep Restaurants is a celebrated Hong Kong-based hospitality group that specializes in developing niche, thought-provoking restaurant concepts that add to the existing culinary dialogue. The company was founded in 2012 by Syed Asim Hussain and Christopher Mark, whom together share decades of experience in hospitality and business development, along with a zest for travel and discovering dining subcultures.

The Guest Experience Manager plays an intrinsic role at Black Sheep Restaurants. The Guest Experience Team works alongside the Reservations & Events Teams as well as the Front of House Restaurant Teams to build and strengthen our guest relationships and ensure all guests have the best possible experience.

 The role is diverse, demanding an advanced level of multi-tasking, attention to detail and problem solving with ‘outside the box thinking.  A “can-do” attitude is essential – for the guest, anything is possible!

 

Responsibilities include, but are not limited to: 

  • Manage the daily running of the Guest Experience Team and all Guest Experience projects and initiatives;
  • Oversee the maintenance and development of Database and Reservations Software - SevenRooms;
  • Develop and execute strategies for building and maintaining relationships with VIPs, Hotel Concierge and Corporates;
  • Act as escalation manager for complaints, ensuring issues are fully resolved in line with Black Sheep Restaurants’ goals and ethos;
  • Represent the Team in weekly Management Meetings;
  • Ensure guest feedback across all platforms including social media channels is monitored and addressed;
  • Partake in and conduct routine trainings to improve guest experience across the group;
  • Proactively seek opportunities to elevate and deliver exceptional guest experiences.

 

We seek candidates with:

  • A minimum of 5 years of experience in Guest Experience or similar guest-facing position within a premium restaurant or hotel group;
  • A true passion for service and hospitality;
  • Excellent communications skills in English, both orally and written;
  • Refined interpersonal skills, with the ability to quickly establish rapport and foster long-standing relationships with guests and team members;
  • A positive, spirited attitude at all times;
  • A high level of self-motivation and self-discipline, with a constant endeavor to broaden skills, knowledge, and network;
  • Ability to effectively present information and respond to inquiries from Management, team members, and guests under pressure;
  • Ability to work nights and weekends as needed;

  Apply Now  

Duty Manager

12-May
Dusit Thani Laguna Singapore | 16781Singapore - East - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

About Dusit Thani Laguna Singapore
 
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include Greenhouse - an All-Day dining multi-ethnic cuisine restaurant,  The Nest restaurant, Legends Bar, Dusit Gourmet, Tee Deck – al fresco bar & grill, Club Lounge, a fully-equipped gym, 3 swimming pools, 3 tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 pavilions, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel is scheduled to soft open in Q3-2020


Job Description

DUTIES AND RESPONSIBILITIES:
 
Reporting to the Assistant Front Office Manager, the Duty Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Dusit Club Lounge, Group Coordinator and Communications. The Duty Manager will be available at the Hotel 24 hours a day.
 
  • The Duty Manager ensures all staff on duty is at all times well-groomed and wears correct and complete uniform.
  • Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
  • To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
  • Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
  • To ensure the proper follow up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operations and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporeans. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.
 

  Apply Now  

Duty Engineering Manager (60k x 13 + bonus)

9-May
One Recruitment Limited | 16768Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

One Recruitment Limited

ONE Recruitment places professionals in Legal and Compliance, Banking and Finance, Retail and General Commercial sectors.

 

We have the highest ethical standards and experienced team with extensive business connections across different industries and sectors.

 

Should you have enquiries, please feel free to contact us via enquiries@onerecruitment.com.hk or 2525-3353.


Job Description

Our client, a prestigious property investment company (landlord) is urgently looking for a Duty Engineering Manager to join their dynamic team in Central.

Job Responsibilities:

  • Supervise a technical team and monitor the performance of maintenance services for a A grade commercial building in Central
  • Carry out routine checking of the properties and arrange preventative maintenance, remedial repairs
  • Lead a team for overall estate management and up-keeping for the building
  • Arrange contractors/ workers to carry out renovation/maintenance work including obtaining and analysing quotations, site supervisions and coordination and liaison with the occupiers
  • Source correct and necessary materials for maintenance and improvement works/projects
  • Ensure all emergencies are attended to promptly and rectified
  • Liaise with governmental authorities and public bodies if needed

Job Requirements:

  • Bachelor degree holder in facilities/property management/engineering or related disciplines
  • At least 8 years solid experience in property management/engineering technical services for commercial properties
  • With hotel engineering/facilities management experience is a plus
  • With HKIH/HKIFM/MCIH or related qualification is a definite advantage 
  • Good knowledge in governed building management and Engineering & maintenance, such as Building Management Ordinance, Security and Guarding Laws, & etc
  • With unquestionable integrity, self-motivated, and strong common sense
  • Multi-tasking and able to work independently
  • Fluency English is required

 

  Apply Now  

LUXURY SPA GUEST RELATIONS

7-May
POKANI Co., Ltd. | 16761Thailand - Rajthevee
This job post is more than 31 days old and may no longer be valid.

POKANI Co., Ltd.

Pokani is a luxury spa operator running MUNIQUE CLUB, an exclusive member-only beauty spa, located at Gaysorn Village in the heart of the Ratchaprasong District. Focused primarily on bespoke services and unmatched spa therapies for facial, body, scalp and hair. MUNIQUE CLUB offers its exclusive clientele mindful beauty from within through our philosophy of rejuvenating water crystals in the body according to scientific findings in Japanese research. Restoring energy and harnessing the power of Quantum Vibrations with our signature Mindfulness Synchronization Techniques, the MUNIQUE approach to overall wellbeing ensures optimized treatment efficacy and consistent balance with the mind, body and soul.

We are dedicated to providing the utmost in customer excellence and look for talented, service-centered, outgoing individuals with strong interpersonal and communication skills to grow and work together a synergistic environment.


Job Description

Job Qualifications

  • Female / Male
  • Age between 25-32 years
  • Bachelor's Degree in related field.
  • At least 2year experience in Spa or Hotel industry.
  • Good personality and good interpersonal skill
  • Service minded, and strong passion on customer services to ensure customer's happiness
  • High energy, enthusiastic, patient and good problem solving
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to present and sell treatment services and products
  • Ability to work flexible hours and on weekends
  • Good computer skill (MS OFFICE)

Job Details

  • Be responsible for taking care of exclusive members with warm welcome and professional manner and ensure members relaxation and happiness during their visit
  • Be responsible for promoting the center image with a positive impression to every clients
  • Sell member programs and products to all clients to reach individual and team sale target
  • Be able to recognize and remember every clients, build and maintain strong relationship with them
  • Effectively handle client complaints and be able to share feedback to team for services improvement
  • Communicate clients' needs with other team members e.g. Therapists and Skin Specialists to meet or exceed client expectation
  • Answer telephone calls and Line, provide booking services and accurate information to clients.
  • Keep the reception and lobby area clean and conducive for clients, and well-organized for free movement
  • Process payments and keep payment record efficiently
  • Provide and manage clients documentations and individual sale reports.

Benefits include

  • Salary
  • Commission and Incentive
  • Service fee
  • Treatment allowance
  • Bonus

Interested candidates are invited to send full resume, stating present and expected salaries, and a recent photograph to

MUNIQUE CLUB (Pokani Company Limited)
11th Floor Gaysorn Tower, 127 Ratchadamri Road,
Lumpini, Pathumwan, Bangkok 10330
T : 099-193-9616 contact HR

  Apply Now  

Duty Engineering Manager (60k x 13 + bonus)

4-May
One Recruitment Limited | 16745Hong Kong - Central
This job post is more than 31 days old and may no longer be valid.

One Recruitment Limited

ONE Recruitment places professionals in Legal and Compliance, Banking and Finance, Retail and General Commercial sectors.

 

We have the highest ethical standards and experienced team with extensive business connections across different industries and sectors.

 

Should you have enquiries, please feel free to contact us via enquiries@onerecruitment.com.hk or 2525-3353.


Job Description

Our client, a prestigious property investment company (landlord) is urgently looking for a Duty Engineering Manager to join their dynamic team in Central.

Job Responsibilities:

  • Supervise a technical team and monitor the performance of maintenance services for a A grade commercial building in Central
  • Carry out routine checking of the properties and arrange preventative maintenance, remedial repairs
  • Lead a team for overall estate management and up-keeping for the building
  • Arrange contractors/ workers to carry out renovation/maintenance work including obtaining and analysing quotations, site supervisions and coordination and liaison with the occupiers
  • Source correct and necessary materials for maintenance and improvement works/projects
  • Ensure all emergencies are attended to promptly and rectified
  • Liaise with governmental authorities and public bodies if needed

Job Requirements:

  • Bachelor degree holder in facilities/property management/engineering or related disciplines
  • At least 8 years solid experience in property management/engineering technical services for commercial properties
  • With hotel engineering/facilities management experience is a plus
  • With HKIH/HKIFM/MCIH or related qualification is a definite advantage 
  • Good knowledge in governed building management and Engineering & maintenance, such as Building Management Ordinance, Security and Guarding Laws, & etc
  • With unquestionable integrity, self-motivated, and strong common sense
  • Multi-tasking and able to work independently
  • Fluency English is required

 

  Apply Now  

Senior / Guest Service Executive (The Outpost Hotel Sentosa)

4-May
Far East Hospitality | 16742Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

With the joint ventures, Far East Hospitality has established itself as a regional hospitality owner and operator with a sizeable overseas network. It now has a combined portfolio of more than 13,000 rooms under management across more than 80 hotels and serviced residences in eight countries – Australia, China, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore. Far East Hospitality’s stable of nine unique and complementary brands – “Quincy”, “Oasia”, “Village”, “Rendezvous”, “Adina”, “Medina”, “Vibe”, “Travelodge” and “Marque” – present excellent opportunities for cross-selling initiatives across the different brands and geographic markets, offering guests with a greater diversity of choices
 


Job Description

The Outpost Hotel at Sentosa presents a trendy island getaway for adults and couples. Inspired by Sentosa's Heritage as a colonial military base, The Outpost Hotel transports guests to a time of exploration and discovery. The 193 guestrooms are a stylish interpretation of colonial black and white design, with crisp lines and a sharply contrasting palette.
 
◆ 13th Month Bonus, Birthday Leave & Voucher, Annual Health Screening, Medical Benefits, & More!
 
Responsibilities:
  • Provide courteous and efficient service and to comply with each and guests' request if possible. Ensure that all telephone calls are handled promptly within three rings.
  • Be familiar with all room types and rates in the hotel and their availability status and up-sell whenever possible.
  • Take ownership of problems, handle guests’ complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  • Ensure guest rooms’ security, emergency, and fire procedures. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies and procedures for their use.
  • Be familiar with the hotels’ facilities and functions as well as major city attractions and events. Provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements:
  • Preferably Diploma or its equivalent.
  • At least 1 year of working experience in the Hospitality Industry.
  • Knowledge in Opera is advantageous.
  • Able to perform rotating shifts.
  • Positive attitude with outgoing personality and good public relations skills.
 

  Apply Now  

Senior / Guest Service Assistant (The Outpost Hotel Sentosa)

4-May
Far East Hospitality | 16743Singapore - Southern Islands
This job post is more than 31 days old and may no longer be valid.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

With the joint ventures, Far East Hospitality has established itself as a regional hospitality owner and operator with a sizeable overseas network. It now has a combined portfolio of more than 13,000 rooms under management across more than 80 hotels and serviced residences in eight countries – Australia, China, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore. Far East Hospitality’s stable of nine unique and complementary brands – “Quincy”, “Oasia”, “Village”, “Rendezvous”, “Adina”, “Medina”, “Vibe”, “Travelodge” and “Marque” – present excellent opportunities for cross-selling initiatives across the different brands and geographic markets, offering guests with a greater diversity of choices
 


Job Description

The Outpost Hotel at Sentosa presents a trendy island getaway for adults and couples. Inspired by Sentosa's Heritage as a colonial military base, The Outpost Hotel transports guests to a time of exploration and discovery. The 193 guestrooms are a stylish interpretation of colonial black and white design, with crisp lines and a sharply contrasting palette.
 
◆ 13th Month Bonus, Birthday Leave & Voucher, Annual Health Screening, Medical Benefits, & More!
 
Responsibilities:
  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests, and enquiries.
  • Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
  • Establish contacts with house guests and long staying guests and renders assistance such as making courtesy calls to guests when necessary.
  • Stay updated and well versed on all tourists related information.
  • Requisite and keep stock of promotional materials for daily operations.
  • Undertake any other duties that may be assigned by their superiors diligently and professionally.
Requirements:
  • Minimum GCE O-Levels.
  • At least 1 year of working experience in customer service.
  • Working experience in the Hospitality Industry and knowledge in Opera is advantageous. Candidates without prior working experience in the Hospitality Industry are also welcome to apply.
  • Able to perform rotating shifts.
  • Positive attitude with outgoing personality and good public relations skills.
 

  Apply Now  

Duty Manager

2-May
Amara Sanctuary Resort Sentosa | 16739Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
 
Product & Services
140 Villas, Suites, Premier and Deluxe rooms
 


Job Description

Job Responsibilities:
 
  • Provides supervision and direction to all Front Office personnel in accordance to standard operation procedures established by the Resort
  • Responsible for the smooth running of the day to day operation of the Resort
  • Work with other departments in meeting guests requests 
  • To handle and attend to guest feedbacks
  • Regular inspection of the Resort's premises
  • Monitor room inventory closely to ensure maximum utlization of rooms to generate higher revenue
 
Job Requirements:
 
  • Diploma with minimum 3 years in similar capacity
  • Excellent verbal and written communication skills
  • A team player and must work independently
  • Willing to work shifts, weekends and Public Holidays
  • Willing to work in Sentosa
  • Extensive walking is required
 
Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

  Apply Now  

Guest Experience Lead (Hotels)

28-Apr
Resorts World at Sentosa Pte Ltd | 16736Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
 
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.


Job Description

Job ID 5106008
 
Responsibilities
  • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
  • Initiate and maintain effective coordination and communication within the Front Office and other departments especially Housekeeping to ensure seamless experiences for all guests
  • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
  • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the
  • Maintain the confidentiality of all guests and business practices of the Resort
Requirements
  • Minimum GCE O Level or its equivalent
  • Minimum 3 years’ experience in hospitality industry, preferably in 5 star hotels
  • Good interpersonal skills with effective multi-tasking, time management and problem solving skills
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
  • Able to perform shift working, including working on weekend and public holiday
Interested applicants may apply at www.rwsentosa.com/careers using the Job ID given
 
Resorts World at Sentosa Pte Ltd
3 Lim Teck Kim Road
Genting Centre #12-01
Singapore 088934
 
We regret that only short-listed candidates will be notified.

  Apply Now  

Front Desk Supervisor

26-Apr
Dusit Thani Laguna Singapore | 16729Singapore - East - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

About Dusit Thani Laguna Singapore
 
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include Greenhouse - an All-Day dining multi-ethnic cuisine restaurant,  The Nest restaurant, Legends Bar, Dusit Gourmet, Tee Deck – al fresco bar & grill, Club Lounge, a fully-equipped gym, 3 swimming pools, 3 tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 pavilions, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel is scheduled to soft open in Q3-2020


Job Description

DUTIES AND RESPONSIBILITIES:
 
Reporting to the Duty Manager, the Front Desk Supervisor is expected to lead by example in terms of appearance, attitude, equity and professionalism. The main roles include monitoring check-in/check-out processes, ensuring that proper preparation is done, checking all payments according to established hotel requirements, delegating and monitoring group arrangements. The supervisor is required to be well-versed in product knowledge and ensures the same for all Front Office staff.  
 
  • Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
  • Ensure the smooth handling of both guests and group check-outs according to standard & procedures.
  • Pre-assign the rooms in system and follow through on designated requirements.
  • Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
  • Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
  • Monitor cashiering procedures:
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
  • Familiar with yield management and cost controls
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporeans. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.
 
 

  Apply Now  

Front Office Assistant

17-Apr
Signature Hotel | 16709Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Signature Hotel

Signature Hotel is boutique hotel situated in the heart of Kuala Lumpur and highly rated by Ministry of Tourism for the popular boutique hotel. Signature Group of Hotel is established on the 14th April 2012 and is located at KL Sentral which one of the most prominent and established location in Kuala Lumpur. Currently we owned (5) branches which are at KL Sentral, Setia Walk Puchong, Little India, Pantai and Pudu. The great advantage of our hotel is that it is a refuge from home life. To put it rather bluntly, we are not the type who wants to go back to the land; we are the type who wants to go back to the hotel. Public transportations and offices are just 10 minutes’ walk away to reach your favorites F&B’s for restaurants, and in fact we own our business Centre for corporate clients SPA and relaxation facilities and money changer which operates longer hours for our customer at your convenient.

In the Signature Hotel, we are particularly fond of the “Win-Win” principle. We seek to create an environment in which our employees can fully develop their skills while actively contributing to the company's performance.
 
 
Other Benefits:
  • Transport Facility : Very near to public transport (Bus – Rapid KL & Metrobus)


Job Description

Responsibilities:
  • Is able to conduct Check-in and check-out procedures swiftly.
  • Coordinate all other Front desk related work.
Requirements:
  • Willing to work on shift hours and weekend/public holidays.
  • Demonstrate a high level of initiative, motivation, and professionalism.
  • Qualification : SPM/Certificate in any field.
  • Good communication and interpersonal skills, both verbal and written.
  • Good general knowledge of the city, country and its tourist attractions.
  • 1-2 years experience in customer focused role in a service related industry.
  • Must be able to read and write to facilitate the communication process.
  • Possesses basic computer skills.
  • Possesses good grooming and interpersonal skills.
  • A team player with the ability to work independently and highly motivated.
 
 
Interested candidates are invited to email their application with full details on personal particulars, qualification and working experience, current and expected salary, contact number and recent photograph to:
 
Signature Hotel
No. 59, Jalan Thambipillai,
Brickfields, 50470 Kuala Lumpur
 
Tel : 03-2274 3436
Fax : 03-2272 1941
 

  Apply Now  

Front Office Executive

10-Apr
Arton Boutique Hotel | 16696Singapore - Kallang
This job post is more than 31 days old and may no longer be valid.

Arton Boutique Hotel

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.
 
Expect modern luxuries and an elevated boutique hotel experience as you set foot into your home away from home.
 
Designed with a sophisticated urban palette of black and white coupled with a cool blend of glass, steel and aluminium, an enchanting contemporary retreat is created - complete with the koi pond and eco feature wall situated right by the airwell in the main lobby - providing a hint of greenery and a zen space to soothe the senses.
 


Job Description

  • Handle guest check in/out including handling of payments.
  • Provide quality service to guest requests efficiently and courteously during their check-in, check-out and throughout their stay.
  • Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.
  • Prompt attention to guest feedbacks and carry out service recovery measures where required.
  • Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate
  • Work closely with front office and reservation team for operational issues and maximize room sales.
  • Candidate must possess at least Professional Certificate/NiTEC in any field.
  • Required language(s): English
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent.

  Apply Now  

Customer Service Officer - English Speaker

9-Apr
Global Search Inc. Limited | 16693Hong Kong - Central & Western Area
This job post is more than 31 days old and may no longer be valid.

Global Search Inc. Limited

Services

We believe in understanding our clients’ requirements and being able to provide them with the best solution, this is aided by our Account management model. To achieve desired results we place great emphasis on maintaining open and clear lines of communication and building strong relationship with our clients which include multinational corporations, small to medium enterprise to startups.

Expertise & Specialization

Our teams of consultants are spec lists in their area; we follow an account management model where each of our Managing Consultants are encouraged to develop insightful relationships with their clients. This provides a unique understanding of the clients they are recruiting for while keeping abreast of industry trend sand market conditions affecting the economy we operate in.

Talent Acquisition

We understand the challenges an organization faces while acquiring new talents. Finding the appropriate talent has evolved from a mere job matching process to finding someone with the right goals and cultural fit, someone who would evolve, grow and add value to a firm as a whole. Selecting the right supplier to partner with who can share your vision has become all the more critical.

Our team works with a diverse range of organizations including multinationals and local firms belonging to various industries, broadly we cover Professional Services firms, Banking & Finance, Technology and Commercial Sector.


Job Description

Our client is a diversified Company, and they are urgently looking for a Customer Service Officer - English Speaker 

Responsibilities 

  • Responsible for working as an ambassador to meet and greet tourist shoppers at the Customer Care Centre as well as providing quality customer services. Besides, he / she will also assist in supporting various marketing and promotional activities.

  • HKDSE holder/ Form 7 or above

  • Minimum 1-2 years’ relevant experience in customer service , hospitality industry and aviation background 

  • Presentable, proactive and pleasant

  • Excellent customer service attitude, communication and interpersonal skills; ability to work with people at all levels and with minimum supervision

  • A native speaker of English

  • Proficient in computer skills such as MS Word and Excel

  • 5-day work

 

Interested parties, please click Apply Now to submit your full resume with your current and expected salary

Pls feel free to call us at 81008864 for more information

  Apply Now  

Duty Manager

8-Apr
Dusit Thani Laguna Singapore | 16687Singapore - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

About Dusit Thani Laguna Singapore
 
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include Greenhouse - an All-Day dining multi-ethnic cuisine restaurant,  The Nest restaurant, Legends Bar, Dusit Gourmet, Tee Deck – al fresco bar & grill, Club Lounge, a fully-equipped gym, 3 swimming pools, 3 tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 pavilions, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel is scheduled to soft open in Q3-2020


Job Description

DUTIES AND RESPONSIBILITIES:
 
Reporting to the Assistant Front Office Manager, the Duty Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Dusit Club Lounge, Group Coordinator and Communications. The Duty Manager will be available at the Hotel 24 hours a day.
 
  • The Duty Manager ensures all staff on duty is at all times well-groomed and wears correct and complete uniform.
  • Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
  • To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
  • Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
  • To ensure the proper follow up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operations and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporeans. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.
 

  Apply Now  

Guest Relations Officers (Korean-Speaking GRO, Maldives)

8-Apr
Global Search International | 16688Thailand - Overseas
This job post is more than 31 days old and may no longer be valid.

Global Search International

International recruitment and training firm



Job Description

Our clients are a newly refurbished Maldives resort re-opening in 2020 with 48 villas and 5 F&B outlets, currently looking for a Korean-speaking Guest Relations Officers to join their teams.

THE ROLE

  • Welcoming guests and performing in-villa check-ins
  • Assisting in booking activities, spa, restaurant reservations and dealing with all guest requests
  • Manning the Guest Relations / Reception Desk, including check-out duties
  • Hosting Guest events
  • Assisting with the Island Boutique
  • Maintenance of guest profiles and other administration tasks

CANDIDATE PROFILE

  • Female preferably and speaking Korean and English fluently
  • Hospitality experience of at least 2 years in a similar position
  • Educated in Hospitality & Tourism to a Diploma level
  • Team player, well presented and outgoing personality

ON OFFER

  • A base salary of US$1,000 net per month
  • Service Charge of approximately US$450 - 550 per month
  • Shared accommodation (6 & 2 sharing) and all meals & laundry
  • An R&R travel allowance after 6 months
  • Annual return ticket to point of hire

 

To apply, please send a Word (not Adobe) format CV, including a smart head and shoulders photo

 

  Apply Now  

Guest Experience Lead (Hotels)

7-Apr
Resorts World at Sentosa Pte Ltd | 16685Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
 
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.


Job Description

Job ID 5106008
 
Responsibilities
  • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
  • Initiate and maintain effective coordination and communication within the Front Office and other departments especially Housekeeping to ensure seamless experiences for all guests
  • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
  • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the
  • Maintain the confidentiality of all guests and business practices of the Resort
Requirements
  • Minimum GCE O Level or its equivalent
  • Minimum 3 years’ experience in hospitality industry, preferably in 5 star hotels
  • Good interpersonal skills with effective multi-tasking, time management and problem solving skills
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
  • Able to perform shift working, including working on weekend and public holiday
 
Interested applicants may apply at www.rwsentosa.com/careers using the Job ID given
 
Resorts World at Sentosa Pte Ltd
3 Lim Teck Kim Road
Genting Centre #12-01
Singapore 088934
 
We regret that only short-listed candidates will be notified.

  Apply Now  

Assistant Front Office Manager

7-Apr
Dusit Thani Laguna Singapore | 16684Singapore - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

About Dusit Thani Laguna Singapore
 
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include Greenhouse - an All-Day dining multi-ethnic cuisine restaurant,  The Nest restaurant, Legends Bar, Dusit Gourmet, Tee Deck – al fresco bar & grill, Club Lounge, a fully-equipped gym, 3 swimming pools, 3 tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 pavilions, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel is scheduled to soft open in Q3-2020


Job Description

DUTIES AND RESPONSIBILITIES:
 
To assist the Front Office Manager in managing and supervising the operations in Front Office Department; this role is responsible to create and promote an atmosphere that ensures guests satisfaction, a feel of home away from home. This position requires strong attention to detail, communication skills, and ensures quality assurance standards are met at all times.
 
  • Assists in achieving a maximum occupancy and average rate at all time.
  • Supervises day to day operation, handles all emergencies, accidents etc. with security
  • Ensures a high standard of service given to guests.
  • Reviews, maintains and propose amendments to systems and procedures within the department.
  • Assists in greeting and escorting important or very important guests (VIP).
  • Supports training programmes and trains staff in accordance with company standards and policies.
  • Handles guest complaints professionally & monitors guest feedback.
  • Controls the flow of the lobby and the front entrance.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operation and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporean. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

  Apply Now  

Front Desk Executive

1-Apr
GP Hotel Management Pte. Ltd. | 16657Singapore - West
This job post is more than 31 days old and may no longer be valid.

GP Hotel Management Pte. Ltd.

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
 
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
 
Every day we strive to make our guests Feel Welcome and our people Feel Valued.


Job Description

RESPONSIBILITES:
  • Provide quality customer service at all times; greet visitors and guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay
  • Thoroughly understand of the property’s room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Assist guests in an informative and helpful way on enquiries relating to their stay (apartment facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests
  • Ability to co-ordinate with the housekeeping team to ensure services are carried out satisfactorily
  • Ability to manage the inventory for all the apartments
  • Liaise closely with colleagues and peers such as managers, room attendants etc
  • Responsible to manage guest feedback and provide timely resolution.
  • Take on other duties within reasonable scope as assigned
Requirements:
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Punctual, well-groomed and possesses a cheerful disposition
  • Possesses an accountable and resilient demeanour
  • Ability to focus on guest needs while remaining calm and courteous throughout
  • Able to work independently and as a team
  • Excellent communication and problem-solving skills
  • Possess the ability to make sound and good decisions most time in the absence of the management
  • Basic IT skills
  • Able to work on rotational shifts, weekends and PHs
 

  Apply Now  

Guest Service Exec / Front Desk (Hotel / Somerset / $2000) - KN

29-Mar
MCI Career Services Pte Ltd | 16639Singapore - Central
This job post is more than 31 days old and may no longer be valid.

MCI Career Services Pte Ltd

Our Company
MCI Investment Holding Pte Ltd is a human-centric and performance committed entity with an enterprising spirit, placing you as our main priority. Our group of companies provide support to people and organizations in realizing their true potential. We’re not just here to help, we’re here to make companies interesting.

Our Vision
To be the most advanced integrated outsourcing solutions partner by providing the highest standards of service to our clients.

Our Mission
As trusted partners, we promise to deliver the best value of outsourcing services to help ensure seamless operations at all times.

Our Subsidiaries

MCI Career Services Pte Ltd – We are the expert in sourcing and placement of local staff with an emphasis on permanent, temporary and contract placement. We have a strong team of more than 100 recruiters, managing over 2,500 monthly advertisement and successfully matched 2,000 over job placement yearly.

MCI Consulting Pte Ltd – Recruiting of foreign manpower is easier when you work with us. As the leading foreign manpower recruitment agency in Singapore, we specialize in recruiting candidates from Bangladesh, India, Myanmar, China and Taiwan. On top of that, we have successfully managed 2,225 work permit recruitment volume as of May 2019.

MCI Outsourcing Pte Ltd – We bring solutions to our business partners from a wide multitude of industries. Our key area of outsourcing services includes logistic support, customer services, HR services (such as processing of payroll) and even IT Services.

MCI Events & Productions Pte Ltd – Incorporated to better serve our clients from MCI Career Services Pte Ltd, our events team are able to provide stronger support to meet the event logistic and manpower requirements for campaign management. From event conceptualization to execution, we definitely got it covered.

Need a solution to your business needs? Chat with us today and let us provide you with the interesting solutions! Call us at +65 6677 1717 or email to contactus@mci.com.sg.


Job Description

Benefits Summary:
  • Basic up to $1,800 + Meal allowance + Shift allowance
  • Working Location: Somerset (Nearby MRT)
  • Working hours: Rotating shift (44 hours per week) 
  • Must be open to (7am-3pm, 3pm - 11pm; 11pm-7am)
  • AWS + VB + Yearly salary increment
Responsibilities:
  • To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.
  • To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.
  • To check in/out guest in compliance to the standard policies and procedures.
  • To familiarise procedures, facilities and services of the company premises.
  • Ensure that the lobby areas are kept clean and tidy at all times.
  • Sees to the enforcement of house rules & regulations, company policies and procedures.
  • Perform other duties as and when assigned by the immediate superior and the Front Office Manager.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
 
Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you can send your resumes to mci5214@mci.com.sg.
Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.
 
Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period
 
**We regret to inform that only shortlisted candidates would be notified. **
We wish you all the best in your career search.
 
Guek Kar Nee (Kar Nee)
Registration Number: R1985291
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
 

  Apply Now  

Front Desk Assistant (Luxury Hotel/ KL) - P5

14-Mar
ACHIEVE Career Consultant (M) Sdn Bhd (JTKSM 579A) (Recruitment Firm) | 16555Malaysia - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

ACHIEVE Career Consultant (M) Sdn Bhd (JTKSM 579A) (Recruitment Firm)

Founded in Singapore, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.
 
The company was built on the strength of its Talent Acquisition expertise, servicing corporate clients across diverse industries. It is a sophisticated process, which the Achieve Group has perfected over the last three decades, making the brand synonymous with accurately matching the right people to the right organisation within the shortest time possible.  Through these precise placements, we have enabled our clients' businesses to achieve greater heights of success by having the right talents onboard.
 
The ACHIEVE Group has garnered a number of prestigious accolades recently:
 
Human Resources ‘HR Vendors of the Year 2014’
Enterprise 50 Award 2011
ASEAN Business Award 2011
 
 
 


Job Description

WELCOME FRESH GRADS/EXPERIENCED!
 
 
Job Responsibilities:
  • Deliver excellent customer service to all guest to ensure quality service throughout their stay.
  • In charge of registration of guests at check-in, identification checked, all pertinent information is obtained, confirmation sheet is printed and signed by guest.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Understand and adhere to all front desk cashiering duties, including proper credit and cash handling policies and procedures.
  • Comprehend and communicate efficiently between relevant department/ guest on room status, locations, availability and rates.
  • Maintaining front desk tidiness and presentable.
  • Coordinates room status updates with the housekeeping department by notifying housekeepers of all checkouts, late checkouts, early check-ins and special requests.
 
Job Requirements:
  • Minimum SPM and Certificate in Hospitality will be an advantage.
  • Good command of spoken English, Bahasa Malaysia and preferably Mandarin speaking.
  • Has experience in front desk/ guest service.
  • Fresh graduates are encourage to apply.
  • Able to multitask and work independently with minimum supervision.
  • Honest, reliable, efficient and professional at all times.
  • Fun, friendly and humble with a cheerful attitude.
  • Good knowledge of MS Office (especially Word and Excel)
  • Preferably familiar with hotel property management system – cloudbeds
  • Customer service orientation
 
HOW TO APPLY
Click Apply Now button below.
To speed up the process, please include UPDATED information in your resume:
  • Work experiences with reason for leaving for each employment
  • Current and Expected salary
  • Date of availability / Notice Period
  • Education background (Only those completed)
We regret only short listed candidate will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

  Apply Now  

Front Office Assistant

14-Mar
Hotel Royal @ Queens (Singapore) Pte Ltd | 16559Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Royal @ Queens (Singapore) Pte Ltd

Hotel Royal @ Queens is a 4-Star Smoke-Free Hotel strategically located in the heart of the city’s dynamic business, opposite China Cultural Centre and entertainment hubs. Some of the major landmarks of the city that are located within walking distance include the Singapore Management University (SMU), Esplanade Theatres by the Bay, Suntec City Convention Centre, Marina Square, Raffles Shopping Centre, Raffles Hospital, Bugis Village, Orchard Road, Chinatown, Little India, Boat Quay, Clarke Quay. (Google Map) Hotel Royal @ Queens Singapore has 231 well-appointed guest rooms, including 8 Serviced Apartments. Guest rooms are clean, comfortable, cosy and furnished with contemporary decor. Wireless Broadband internet access is available in all rooms and public areas. For good and affordable dining in Singapore, Hotel Royal @ Queens also houses Chinese, vegetarian Cuisine and the Queen’s Bar pub/lounge, provides live music entertainment. Hotel Royal @ Queens provides excellent meetings in Singapore with three function rooms and one private dining room for different needs and occasions. Ideal for business and leisure travellers looking for value for money accommodation in Singapore, this Singapore business hotel is extremely popular amongst business travellers and tourists alike for its location.


Job Description

Hotel Royal Queens invites suitable candidates to be part of its team as Front Office Assistant.
 
  • Assist in over-seeing the front office operation
  • Service-oriented with positive altitude  
  • Minimum GCE ‘O’ Level and above
  • Relevant experience in similar capacity would be an advantage
  • Able to work 3 rotating shifts / Weekends / PH
  • 6 days work week
  • Able to start work immediately
Interested applicants are invited to send a detailed resume with expected salary.

  Apply Now  

Duty Manager (Front Office)

14-Mar
Hotel Royal @ Queens (Singapore) Pte Ltd | 16560Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Hotel Royal @ Queens (Singapore) Pte Ltd

Hotel Royal @ Queens is a 4-Star Smoke-Free Hotel strategically located in the heart of the city’s dynamic business, opposite China Cultural Centre and entertainment hubs. Some of the major landmarks of the city that are located within walking distance include the Singapore Management University (SMU), Esplanade Theatres by the Bay, Suntec City Convention Centre, Marina Square, Raffles Shopping Centre, Raffles Hospital, Bugis Village, Orchard Road, Chinatown, Little India, Boat Quay, Clarke Quay. (Google Map) Hotel Royal @ Queens Singapore has 231 well-appointed guest rooms, including 8 Serviced Apartments. Guest rooms are clean, comfortable, cosy and furnished with contemporary decor. Wireless Broadband internet access is available in all rooms and public areas. For good and affordable dining in Singapore, Hotel Royal @ Queens also houses Chinese, vegetarian Cuisine and the Queen’s Bar pub/lounge, provides live music entertainment. Hotel Royal @ Queens provides excellent meetings in Singapore with three function rooms and one private dining room for different needs and occasions. Ideal for business and leisure travellers looking for value for money accommodation in Singapore, this Singapore business hotel is extremely popular amongst business travellers and tourists alike for its location.


Job Description

The candidate will be responsible for the day-to-day operations of the department.  He/she is accountable for the hotel’s Front Office activities:
 
Responsibilities:
 
-       Co-ordinate and supervise the daily operations of the Front Office Department
-       Maintain operation standards and maximize efficiency
-       Assist in the developing of new initiatives to achieve service excellence
-       Train and develop the Front Office staff
 
Requirements:
 
*       Strong leadership and decision making skills
*       Excellent communication skills with an eye for detail
*       Working knowledge of the HIS system
*       With 2 years’ experience in a similar capacity in the hospitality industry
 
 
Interested applicants are invited to send a detailed resume to:
           
The Human Resource Department
12 Queen Street, Singapore 188553
Tel: 6725 9942    
 

  Apply Now  

Front Desk Supervisor

14-Mar
Dusit Thani Laguna Singapore | 16551Singapore - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

About Dusit Thani Laguna Singapore
 
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include Greenhouse - an All-Day dining multi-ethnic cuisine restaurant,  The Nest restaurant, Legends Bar, Dusit Gourmet, Tee Deck – al fresco bar & grill, Club Lounge, a fully-equipped gym, 3 swimming pools, 3 tennis courts, Laguna Putting powered by Nicklaus Design, Laguna Practice powered by Toptracer and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 pavilions, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel is scheduled to soft open in Q3-2020


Job Description

DUTIES AND RESPONSIBILITIES:
 
Reporting to the Duty Manager, the Front Desk Supervisor is expected to lead by example in terms of appearance, attitude, equity and professionalism. The main roles include monitoring check-in/check-out processes, ensuring that proper preparation is done, checking all payments according to established hotel requirements, delegating and monitoring group arrangements. The supervisor is required to be well-versed in product knowledge and ensures the same for all Front Office staff.  
 
  • Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
  • Ensure the smooth handling of both guests and group check-outs according to standard & procedures.
  • Pre-assign the rooms in system and follow through on designated requirements.
  • Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
  • Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
  • Monitor cashiering procedures:
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
  • Familiar with yield management and cost controls
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporeans. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.
 
 

  Apply Now  

Front Desk Manager

12-Mar
PT Veranda Puri Residence | 16536Indonesia - Jakarta Raya
This job post is more than 31 days old and may no longer be valid.

PT Veranda Puri Residence

Veranda is a chique 5 star hospitality brand that is striving to continuously be the best of the best. With our motivation and spirit, we are continually improve our quality and service. 


Job Description

Requirement :
  • Bachelor's Degree in Hospitality/Tourism/Hotel Management major from reputable university with minimum GPA. 3.00
  • Having 5 years of working experience in related area.
  • Fluent in speaking english is a must.
  • Having good appearance and good communication skill.
  • Having good knowledge about front desk flow process.
  • Willing to be place in Pesanggrahan, West Jakarta.

  Apply Now  

Reception

11-Mar
Jones Lang LaSalle (Thailand) Limited | 16527Thailand - Bangkok
This job post is more than 31 days old and may no longer be valid.

Jones Lang LaSalle (Thailand) Limited

Jones Lang LaSalle is the world's leading real estate services and money management firm, operating across more than 100 markets around the globe.Our employees are  our most valuable resource. We commit substantial resources to hire, support and train outstanding people, offering them ample opportunities to develop their skills and gain the valuable experience they need to excel.


Job Description

Job Responsibilities

  • Manage Guest Registration
  • Manage upkeep of the space
  • Coordinate with the Landlord/Building Management on space Repairs and Maintenance
  • Any ad-hoc tasks assigned

Qualification

  • Preferably a hospitality person with exposure to managing event space/banquets
  • At less 1 year experiences in hospitality.
  • Having a sense of ownership and is flexible
  • Good communication skills

  Apply Now  

Front Office Manager – 5 stars Hotel (70 – 120K)

10-Mar
MRI Worldwide Recruitment (Thailand) Ltd. | 16502Thailand - Bangkok
This job post is more than 31 days old and may no longer be valid.

MRI Worldwide Recruitment (Thailand) Ltd.

For over fifty years, we have been a world leader in the field of executive search, and have provided high-caliber candidates to literally thousands of companies. We have International reach which is unparalleled in our industry.

MRINetwork has been operating for 12 years in Thailand. As a client we find the best quality candidates quickly and as a candidate our recruiters will assist you in any way they can in your career transition.

For more information, please call 66 (0) 2651 9889

 


Job Description

Position: Front Office Manager – 5 stars Hotel (70 – 120K)

Based: Bangkok

Contact Recruiter: Sununtinee 089-922-1673 / sununtinee (at) mriww.co.th

Send your resume “NOW” before someone else gets the job!!!

Our client is one of Thailand's luxury hotel and resorts. They are now looking for a Front Office Manager.

Responsibilities:

  • Manage all aspects of the front office areas guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Adhere to all brand standards and desk merchandising.
  • Empower employees to provide excellent customer service.
  • Manage day-to-day operations, ensure the quality, standards and meet the expectations of the customers on a daily basis.
  • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strive to improve service performance.
  • Communicate a clear and consistent message regarding the Front Office goals to produce desired results.
  • Handles guest problems and complaints effectively.
  • Ensure compliance with all Front Office policies, standards and procedures.
  • Participate in the development and implement of corrective action plans based on review of comment cards and guest satisfaction results.
  • Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Requirements

  • Male or Female
  • Age 35-45 years old
  • Bachelor Degree in Hotel Administration, Business Administration or equivalent
  • Minimum 5 years experiences in guest service or hotel experiences
  • Proficient in the use of Microsoft Office and Front Office System
  • Communicate and Written in English very well
  • Strong leadership and management skills

Attractive salary and generous fringe benefits will be offered to the successful candidates.

Interested candidates please send your application letter with resume, current and expected salary with contact details and refer the position as

Front Office Manager

To

Sununtinee(at)mriww.co.th

  Apply Now  

LUXURY SPA GUEST RELATIONS

10-Mar
POKANI Co., Ltd. | 16503Thailand - Rajthevee
This job post is more than 31 days old and may no longer be valid.

POKANI Co., Ltd.

Pokani is a luxury spa operator running MUNIQUE CLUB, an exclusive member-only beauty spa, located at Gaysorn Village in the heart of the Ratchaprasong District. Focused primarily on bespoke services and unmatched spa therapies for facial, body, scalp and hair. MUNIQUE CLUB offers its exclusive clientele mindful beauty from within through our philosophy of rejuvenating water crystals in the body according to scientific findings in Japanese research. Restoring energy and harnessing the power of Quantum Vibrations with our signature Mindfulness Synchronization Techniques, the MUNIQUE approach to overall wellbeing ensures optimized treatment efficacy and consistent balance with the mind, body and soul.

We are dedicated to providing the utmost in customer excellence and look for talented, service-centered, outgoing individuals with strong interpersonal and communication skills to grow and work together a synergistic environment.


Job Description

Job Qualifications

  • Female / Male
  • Age between 25-32 years
  • Bachelor's Degree in related field.
  • At least 2year experience in Spa or Hotel industry.
  • Good personality and good interpersonal skill
  • Service minded, and strong passion on customer services to ensure customer's happiness
  • High energy, enthusiastic, patient and good problem solving
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to present and sell treatment services and products
  • Ability to work flexible hours and on weekends
  • Good computer skill (MS OFFICE)

Job Details

  • Be responsible for taking care of exclusive members with warm welcome and professional manner and ensure members relaxation and happiness during their visit
  • Be responsible for promoting the center image with a positive impression to every clients
  • Sell member programs and products to all clients to reach individual and team sale target
  • Be able to recognize and remember every clients, build and maintain strong relationship with them
  • Effectively handle client complaints and be able to share feedback to team for services improvement
  • Communicate clients' needs with other team members e.g. Therapists and Skin Specialists to meet or exceed client expectation
  • Answer telephone calls and Line, provide booking services and accurate information to clients.
  • Keep the reception and lobby area clean and conducive for clients, and well-organized for free movement
  • Process payments and keep payment record efficiently
  • Provide and manage clients documentations and individual sale reports.

Benefits include

  • Salary
  • Commission and Incentive
  • Service fee
  • Treatment allowance
  • Bonus

Interested candidates are invited to send full resume, stating present and expected salaries, and a recent photograph to

MUNIQUE CLUB (Pokani Company Limited)
11th Floor Gaysorn Tower, 127 Ratchadamri Road,
Lumpini, Pathumwan, Bangkok 10330
T : 099-193-9616 contact HR

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Guest Experience Lead

9-Mar
Resorts World at Sentosa Pte Ltd | 16495Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, the Maritime Experiential Museum, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are six unique luxury hotels, the world-class Resorts World Convention Centre, a casino and the Asian flagship of a world-renowned destination spa. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore’s vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts and public shows such as Crane Dance and Lake of Dreams. RWS has been named “Best Integrated Resort” for nine consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
 
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
 


Job Description

Job ID 5106008
 
Responsibilities
  • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
  • Initiate and maintain effective coordination and communication within the Front Office and other departments especially Housekeeping to ensure seamless experiences for all guests
  • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
  • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the
  • Maintain the confidentiality of all guests and business practices of the Resort
Requirements
  • Minimum GCE O Level or its equivalent
  • Minimum 3 years’ experience in hospitality industry, preferably in 5 star hotels
  • Good interpersonal skills with effective multi-tasking, time management and problem solving skills
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
  • Able to perform shift working, including working on weekend and public holiday
Interested applicants may apply at www.rwsentosa.com/careers using the Job ID given
 
Resorts World at Sentosa Pte Ltd
3 Lim Teck Kim Road
Genting Centre #12-01
Singapore 088934
 
We regret that only short-listed candidates will be notified.

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Duty Manager

7-Mar
Amara Sanctuary Resort Sentosa | 16478Singapore - Central
This job post is more than 31 days old and may no longer be valid.

Amara Sanctuary Resort Sentosa

Amara Sanctuary Resort Sentosa is a 140-room boutique resort in Singapore nested within 3.5 hectares of secluded tropical gardens on the hillside of Sentosa’s popular Palawan Beach.

A 140-room boutique resort on Singapore’s Sentosa Island, Amara Sanctuary Resort has uniquely retained elements of Singapore’s colonial architectural heritage, and combined this with contemporary design, a tropical landscape and a modern, casual yet elegant style. The resort offers luxurious accommodation, several innovative dining concepts, a gym, a unique concept spa (Newly opened in third quarter of 2010), a state-of-the-art pillarless ballroom that can host large-scale meetings and events, and an all-purpose-built glass pavilion. A ten minute drive from the Central Business District on mainland Singapore, it is easily accessible for both business and leisure travellers.
 
Product & Services
140 Villas, Suites, Premier and Deluxe rooms
 


Job Description

Job Responsibilities:
 
  • Provides supervision and direction to all Front Office personnel in accordance to standard operation procedures established by the Resort
  • Responsible for the smooth running of the day to day operation of the Resort
  • Work with other departments in meeting guests requests 
  • To handle and attend to guest feedbacks
  • Regular inspection of the Resort's premises
  • Monitor room inventory closely to ensure maximum utlization of rooms to generate higher revenue
 
Job Requirements:
 
  • Diploma with minimum 3 years in similar capacity
  • Excellent verbal and written communication skills
  • A team player and must work independently
  • Willing to work shifts, weekends and Public Holidays
  • Willing to work in Sentosa
  • Extensive walking is required
 
Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

  Apply Now  

Duty Manager

6-Mar
PT JAC Indonesia (Recruitment Firm) | 16474Indonesia - Jakarta Raya
This job post is more than 31 days old and may no longer be valid.

PT JAC Indonesia (Recruitment Firm)

JAC Recruitment Indonesia is an international recruitment consultancy,started in UK as a part of TAZAKI GROUP. JAC Recruitment operates in 10 countries with 25 offices in London, Singapore, Japan, Malaysia, Indonesia, Thailand, China, Korea, Hong Kong, Vietnam and India. JAC Recruitment Indonesia started in 2002 in Jakarta, and then expand offices in Cikarang and Surabaya. With more than 100 consultants, we are committed for our clients and candidates satisfaction by connecting the right positions to the right people.


Job Description

  • Requirements and duties:
    - Planning Cycle (Budget and Action Plan)
    - Action Plan Evaluation
    -  PDCA Report Preparation
    - Supervising and monitoring strategic planning
    - Customer satisfaction survey
    - CR correspondence
    - Administration
    - Retention and galerry
  • Candidate must possess at least a Bachelor's Degree, Hospitality/Tourism/Hotel Management or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Manager / Assistant Managers specializing in Hotel Management/Tourism Services or equivalent.
  • Full-Time position(s) available.

  Apply Now  

Assistant Front Office Manager

6-Mar
PT Grand Puri Permai | 16476Indonesia - Jawa Barat
This job post is more than 31 days old and may no longer be valid.

PT Grand Puri Permai

The Hotel and Residence offers 4 Stars facilities in a luxurious complex. The colour image and philosophy of Sakura flower featuring in the stylish rooms and common areas. Well appointed Hotel and Apartment service are situated about an hour drive from the centre of Jakarta.

Centrally located in Deltamas City-Cikarang, only 10 minutes from exit Tol Deltamas. An area with a very close to Central Business District, Factory, Industrial and Bekasi Government Complex. This area also completed with a large Entertainment and Night Life Complex nearby.


Job Description

Responsibilities:
  • Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel
  • Ensures the quality of services delivered to the customers by the Front Office team
  • Ensures that Front Office employees provide excellent service to internal guest as appropriate
  • Train, schedule and supervise Front Office teams in all aspects of their jobs
  • Ensure guests are attended quickly and any complaints handled tactfully and diplomatically
 
Requirements:
  • At least 1-2 years experience in the guest service, front desk or related professional area
  • Strong leadership
  • Positive attitude, discipline, good communication and interpersonal skill
  • Able to work as  a team and under pressure
  • Good analytical thinking and problem solving

  Apply Now  

Assistant Front Office Manager

6-Mar
Dusit Thani Laguna Singapore | 16463Singapore - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include a multi-ethnic cuisine restaurant, The Greenhouse, The Nest restaurant, Legends Bar, Dusit Café, Club Lounge, a fully-equipped gym, 4 swimming pools, a pool bar and grill for al fresco dining, 3 tennis courts, a putting green, a teaching and practice facility and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 golfer pavilions and villas, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel will hold its soft opening in Q2-2020.


Job Description

DUTIES AND RESPONSIBILITIES:
 
To assist the Front Office Manager in managing and supervising the operations in Front Office Department; this role is responsible to create and promote an atmosphere that ensures guests satisfaction, a feel of home away from home. This position requires strong attention to detail, communication skills, and ensures quality assurance standards are met at all times.
 
  • Assists in achieving a maximum occupancy and average rate at all time.
  • Supervises day to day operation, handles all emergencies, accidents etc. with security
  • Ensures a high standard of service given to guests.
  • Reviews, maintains and propose amendments to systems and procedures within the department.
  • Assists in greeting and escorting important or very important guests (VIP).
  • Supports training programmes and trains staff in accordance with company standards and policies.
  • Handles guest complaints professionally & monitors guest feedback.
  • Controls the flow of the lobby and the front entrance.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operation and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporean. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

  Apply Now  

Duty Manager

6-Mar
Dusit Thani Laguna Singapore | 16464Singapore - Others
This job post is more than 31 days old and may no longer be valid.

Dusit Thani Laguna Singapore

Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Country Club, 10 minutes by car from Changi International Airport and 15 minutes from downtown.
 
Comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design, this luxurious hotel is perfectly equipped for business and leisure with a wealth of experiences to enjoy.
 
Facilities include a multi-ethnic cuisine restaurant, The Greenhouse, The Nest restaurant, Legends Bar, Dusit Café, Club Lounge, a fully-equipped gym, 4 swimming pools, a pool bar and grill for al fresco dining, 3 tennis courts, a putting green, a teaching and practice facility and Dusit’s signature Devarana Spa.
 
The hotel also offers a boardroom, 2 meeting rooms, 3 event lawns, plus 8 golfer pavilions and villas, an ocean terrace for private functions, and a large pillarless ballroom (seating up to 520 guests) with a pre-function area overlooking the golf course.
 
The hotel will hold its soft opening in Q2-2020.


Job Description

DUTIES AND RESPONSIBILITIES:
 
Reporting to the Assistant Front Office Manager, the Duty Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Dusit Club Lounge, Group Coordinator and Communications. The Duty Manager will be available at the Hotel 24 hours a day.
 
  • The Duty Manager ensures all staff on duty is at all times well-groomed and wears correct and complete uniform.
  • Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
  • To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
  • Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
  • To ensure the proper follow up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
 
REQUIREMENTS: 
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operations and Opera PMS.
  • Have excellent English communication skills both in written and spoken.
  • Possess professional disposition with excellent interpersonal skills.
 
 
*Only shortlisted candidates will be notified. Priority will be given to Singaporeans. Dependent Passes Holders are encouraged to make enquires for career opportunities.
 
Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others.  Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us.  Start by connecting them to talk to us TODAY!
 
By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.
 

  Apply Now  

Frontdesk Assistant

4-Mar
Jora Jobs | 16442Malaysia - Selangor
This job post is more than 31 days old and may no longer be valid.

Jora Jobs

Jora Malaysia is a search engine for jobs throughout Malaysia.
Unlike traditional job boards, users can search through thousands of career opportunities, all sourced from many job sites from around Malaysia. We understand that finding a job can be quite frustrating, so we aim to make the website as simple and as intuitive as possible.
 
We're working hard to ensure that you can find your dream job using our service.
 
Jora is part of the SEEK Group of companies. Our aim is to make job search easier all around the world!
 


Job Description

Sri Langit Hotel
 
Job Description
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for customers and event attendees, like meeting hall reservation
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
 
Requirements
  • Work experience as a Hotel Front Desk Assistant, Receptionist or similar role
  • Experience with hotel reservations software, like Ezee System
  • Understanding of how travel planning websites operate, like Booking.com, Agoda and etc
  • Customer service attitude
  • Fresh graduates are encouraged to apply
 

  Apply Now  

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