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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

NUVE CITY PTE. LTD.

Job Description

Company Overview

NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
• Enter and update all reservations accurately and promptly to maintain up-to-date booking records
• Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
• Attend to customer needs proactively to ensure a positive and memorable guest experience
• Follow up on email enquiries promptly to maintain effective communication with guests
• Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly
• Complete assigned duties and responsibilities reliably to support hotel operations

Preferred competencies and qualifications

• Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred

Hilton Hotel

Job Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Charterhouse Management Limited

Charterhouse is a global executive recruitment consultancy. We have offices throughout the world in Asia, Australia and the Middle East. In Hong Kong we have six specialist divisions: Banking & Finance; Sales & Marketing; Commerce Accounting, IT&T, Property

Job Description

: 11 Feb 2026
Ref.: JM20260212011553481

Duty Manager

Duties

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;

• Provide and ensure efficient and quality front line guest services at all time.

• Respond and resolve guests’ enquiries and complaints;

• Handle all emergency situations in accordance with hotel policies and procedures;

• Build and maintain a strong and positive relationship with guests and colleagues

Requirements

• Holder of Diploma or above in Hotel Management or equivalent

• Minimum 3 years' supervisory experiences in similar capacity

• Guest oriented and attentive to guests' needs

• Good communications and leadership skills with outgoing personality

• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Manage Day to Day Operations

• Assist Front Office Manager to carry out all business operational activities
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently
• Conduct daily pre-shift
• Disseminate with clarity of all existing and new promotional packages.
• Collaborate closely with internal team and relevant departments to ensure seamless guest's experience.
• As and when necessary, support Front Desk with check in, check out and cashiering transactions.
• Manage Front Office operations according to organizational operating procedures, policies, and service standards.
• Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
• Review manpower allocation for front office operations.
• Identify and resolve deviations and irregularities related to front office operations.
• Conduct regular audits and inspections with detailed report to relevant department.

Lead Service and Operational Excellence

• Conduct service audit to ensure Service Quality Standards are met.
• Innovate new ideas to enhance guest experience and revenue generation.
• Manage guest experience consistently according to MBS service standards, brand attributes and compliance.
• Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
• Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.

Manage Operational Risks

• Implement Marina Bay Sands Workplace Safety and Health Policy practices
• Ensure that all TMs are complying to all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Manage emergency situations.

Achieve Employee Engagement

• Be a Mentor to guide TM on their career and personal goals
• Establish learning and development plans and opportunities to enhance staff work performance.
• Ensure that all team members including self are well groomed as per company standard.
• Hold regular meetings to communicate departmental updates and review of operational standards
• Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
• Review TMs performance and provide constructive feedback to achieve organizational goals.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare scheduled reports as stipulated by management.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives
• Implement sustainability programmes to drive organisational green initiatives.
• Perform any other duties and responsibilities as and when assigned by Management

Job Requirements
Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 3-year experience in the same capacity

Other Prerequisites

• Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Proficient in the use of Property Management System and Microsoft Office applications
• Experience in preparing presentation materials
• Highly articulate of English, and any additional language is an advantage
• Outstanding guest relation and problem-solving skills
• Excellent, planning, execution, time management, organizational, communication and motivational skills
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

• Able to work shifts, weekends and public holidays

CUBE HOSPITALITY PTE. LTD.

Cube Hotels offers a modern and stylish hospitality experience in the heart of Singapore. Designed for urban travelers, our boutique hotels provide smart, space-efficient accommodations with contemporary amenities. Whether you're a solo explorer, business traveler, or group adventurer, Cube Hotels delivers comfort, convenience, and affordability in prime city locations. With a focus on seamless service, innovative design, and a vibrant social atmosphere, we redefine the way guests experience Singapore. Stay with us for an unforgettable blend of comfort and connectivity.

Job Description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive. Based in the Central Region, this full-time position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes

• Respond promptly and politely to guest enquiries and requests

• Maintain high standards of cleanliness and organisation in all guest-facing areas

• Assist with luggage handling, room assignments, and other front desk duties

• Communicate effectively with various hotel departments to fulfil guest needs

• Identify, manage, and resolve guest issues or concerns professionally

• Promote hotel facilities, services, and ongoing offers

• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector

• Strong interpersonal and communication skills with a friendly and professional demeanour

• Ability to multitask and prioritise in a fast-paced environment

• Excellent problem-solving and conflict resolution abilities

• Passionate about delivering exceptional customer service

• Able to work shifts, including weekends and public holidays

• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package

• Opportunities for career advancement

• Employee wellness initiatives

• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive with CUBE HOSPITALITY PTE. LTD.!

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 25 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Hilton Hotel

Job Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.

• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.

• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

Qualification

• Minimum 2 years' experience in comparable position

• Experience in delivering impeccable customer service and responding to feedback and complaints

• Relevant tertiary qualifications or equivalent experience

• Excellent communication (in- person)

• Exceptional customer service

• Superior knowledge of local and national OH&Sregulations

• Number savvy and proficient with calculations

• Understanding of health and fitness industry is desirable

• MS Office (Word, Excel, Outlook) – intermediate

• Customer Relationship Management (CRM) database – intermediate

• Fluent written and spoken Thai and English language

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

Company Overview / Employee Value Proposition

IBIS SINGAPORE ON BENCOOLEN

Job Summary

The Front Office Supervisor leads daily Front Desk operations to ensure seamless guest service delivery. You will drive team performance, manage room inventory, and uphold service excellence to enhance guest satisfaction and operational efficiency.

Responsibilities

• Lead the Front Desk team to deliver smooth, efficient reception operations during shifts
• Collaborate with the Duty Manager to review and optimize staffing rosters for maximum operational efficiency
• Support the Guest Service Executive in resolving operational issues promptly to maintain service quality
• Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests
• Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing
• Update and expertly operate the PMS (Opera) system for Front Office functions and train team members on its use
• Foster strong working relationships within the team to ensure professional, warm guest greetings aligned with the Heartist service culture
• Identify guest needs accurately and direct requests to the appropriate personnel for swift resolution
• Monitor team performance standards and report operational issues or concerns proactively
• Assist the Duty Manager in handling guest requests and complaints to ensure guest satisfaction
• Train new and existing team members to uphold service standards and operational procedures
• Act as a Loyalty Ambassador by promoting Accor Live Limitless (ALL) and ALL Plus programs consistently
• Support the Assistant/Front Office Manager in monitoring and verifying retro-claims for accuracy
• Champion the implementation of the Accor Vision and actively demonstrate Accor Values in daily operations

Preferred competencies and qualifications

• Previous experience in a leadership role within hospitality is an asset
• Prior experience working with Opera or a related property management system
• Strong interpersonal and problem-solving skills with the ability to lead by example
• A service-focused personality is essential for delivering exceptional guest experiences

Marriott International

Job Description

Marriott International

Job Description

Destination Hospitality Management

Job Description

Position Overview

The Night Duty Manager is the senior leader on property during overnight hours, responsible for ensuring guest safety, service excellence, and smooth hotel operations. This role oversees night teams, handles guest concerns, manages emergencies, and ensures accurate end-of-day processes while maintaining brand standards.

Key Responsibilities

Guest Experience

• Act as the primary contact for all guests during the night shift.

• Resolve guest complaints, special requests, and service recovery situations promptly.

• Ensure VIP arrivals, late check-ins, and early departures are handled smoothly.

• Conduct regular lobby and facility walks to maintain presentation and service levels.

Operations

• Oversee Front Office, Security, and Night Audit functions.

• Ensure accurate night audit, reporting, and system balancing.

• Monitor room status, availability, and rate integrity.

• Prepare operational handover notes for the morning leadership team.

Leadership

• Supervise, guide, and support overnight team members.

• Drive engagement, productivity, and accountability.

• Coach staff on service standards and emergency procedures.

Safety & Compliance

• Act as the hotel’s representative in emergencies.

• Ensure adherence to safety, fire, and security procedures.

• Liaise with authorities when required.

• Conduct incident investigations and complete reports.

Financial & Administrative

• Validate cash handling and credit procedures.

• Review daily revenues and discrepancies.

• Support cost control by monitoring overnight staffing and utilities.

Qualifications & Experience

• Proven experience in Front Office or hotel operations, preferably in a supervisory role.

• Strong problem-solving and decision-making skills.

• Ability to work independently and manage emergencies calmly.

• Knowledge of PMS systems and night audit processes.

• Excellent communication skills in English (additional languages are a plus).

• Flexibility to work overnight, weekends, and holidays.

What We Offer

• Competitive salary and service charge.

• Career growth opportunities within an international hospitality group.

• Training and development programs.

• Staff benefits and hotel discounts.

Motto by Hilton Hong Kong SoHo

Job Description

Company Overview

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel.  It locates in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

• 8 rest days per month

• Public Holiday

• Birthday Leave

• Discretionary Bonus

Front Office

Guest Service Supervisor

KEY RESPONSIBILITIES

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

• Works with Superior on manpower planning and management needs

• Works with Superior in the preparation and management of the Department’s budget. 

JOB REQUIREMENTS

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving and organizational abilities        

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 3 year experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  

Fringe Benefit:

• 8 rest days per month

• Meal allowance

• 12 days Annual Leave

• Birthday Leave

• Medical Benefits (Outpatient and Hospitalization)

• Discretionary Bonus

We offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by email: hr_inquiry@mottohiltonhk.com

。 hr_inquiry@mottohiltonhk.com

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

Guest Service Executive (2 Openings)

Location: Singapore
Work Week: 5 days (rotating shifts: morning, noon, night, including weekends & public holidays)
Salary: Basic $2,800 – $3,100 + Meal Allowance + Variable Bonus

📝 Responsibilties

Work closely with the Assistant Manager to ensure smooth front desk operations and excellent guest service.

Respond efficiently and professionally to guest feedback, requests, and concerns.

Deliver personalized service by understanding and anticipating guest needs.

Stay informed about hotel services, promotions, nearby attractions, and events.

Maintain strong teamwork and clear communication across departments.

Support other operational duties when required.

✔️ Requirements

Minimum GCE O-Level or equivalent qualification.

Friendly, service-oriented personality with strong communication skills.

Comfortable working rotating shifts, including weekends and public holidays.

Candidates with 1–3 years of front office experience in 4 or 5-star hotels will have an advantage.

How to Apply

Apply Now for a quicker response.

We regret that only shortlisted candidates will be contacted.

K. Keshika Samantha (R26159509)

Just Recruit Singapore Pte Ltd (EA12C6295)

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

About the Restaurant

A part of Raffles Singapore’s history since 1892, Tiffin Room continues to celebrate the heritage and flavours of North India. The restaurant offers an evocative dining journey across the North Indian palate, from Rajasthan to Punjab to Lucknow through a refreshed lunch and a la carte dinner. The restored interior décor of the restaurant includes reinstating the wooden floorboards in Tiffin Room to bring back features from the early 1900s based on research by our heritage consultants. Intricately patterned wood and mirror wall panelling add richness and create a signature visual language while colourful displays of Tiffin boxes are imbued with historical notes but modern in feel. 

Job Description

The position assists the restaurant manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.  

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.  

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs. 

• Supervises the daily operation and ensures sufficient manning coverage for operations. 

• Assigns the supervisors with responsibilities and tasks that they are best suited for. 

• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel. 

• Consistently adheres to timeline of deliverables. 

• Maintains consistency in quality of food, beverage and service above all else.  

• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed. 

• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations. 

• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.  

• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.  

• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). 

• Is present in the operation during all meal periods. 

Provides a Leading and Consistent Guest Experience  

• Is pro-actively engaged in guest service. 

• Promotes sales through direct guests’ contact.  

• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database. 

• Handles guest complaints and comments competently and swiftly. 

• Leads the service team to personalise guest experience and in accordance with Hotel Standards.  

• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  

• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.  

Management and Leadership of Outlet

• Is a mentor and role model. 

• Proactive, innovative with in depth Food & Beverage and market knowledge.  

• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods. 

• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills. 

• Drives the team to achieve common goals and builds strong team work. 

• Uses the performance review process to identify and develops talent for growth. 

• Manages performance issues by using various coaching styles.  

• Displays cultural affinity and shows empathy to all team members.  

• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months. 

• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed. 

• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building. 

• Observes colleague’s individual performance, grooming and punctuality. 

• Performs colleague appraisals and executes disciplinary actions if required. 

• Provides a level of Safety and Security for guests and colleagues.  

• Assists in recruitment, inducts and trains the team who are competent and confident. 

• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards. 

• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance. 

• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.  

• Checks daily opening and closing duties. 

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant. 

• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc. 

• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour. 

• Submits monthly sales analysis with improvement action plan. 

• Uses revenue management tools to generate reports.  

• Ensures all reports generated are accurate before submission. 

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.  

• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. 

• Guides the departmental orientation for new hires. 

• Ensures that colleagues are aware of hotel rules and regulations. 

• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 

Other Responsibilities  

• Performs any other duties that may be assigned by the manager. 

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.  

• Develops own knowledge and skills to grow as a leader. 

• Ensures NEA rules and regulations are met and achieve.   

• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 

• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position. 

• Strong working knowledge of Microsoft Office. 

• Good communication and interpersonal skills.  

• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. 

• Service oriented with an eye for details, passion and innovative for Food & Beverage. 

• Ability to work effectively and contribute in a team across divisional borders.  

• Good presentation and influencing skills.  

• Able to work and thrive within a culturally diverse environment.  

• Flexible and able to embrace and respond to change effectively.  

• Ability to work independently and has good initiative in dynamic environment. 

• Self-motivated and energetic. 

• Flexible and adaptable to change.

• Inspiring and people person. 

• Visionary - able to lead the team to continuous improvement.  

• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride. 

• Builds strong rapport and coordinates actions together with Restaurant Manager. 

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Job Description

Position Overview

Based in The Living Room, the Capella Culturist offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests.  The individual is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request

• Accommodate and expedite all requests in congenial manner

• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room

• Handle guest complaints by following the procedures and ensuring complete guest satisfaction

• Maintain all equipment at the Living Room to ensure they are in good working order

• Executing Resort Programmes

• Promote positive relations with all individuals who come in contact

• Maintain confidentiality of all guest information and pertinent hotel data

• Work cohesively with other departments and co-workers as part of a team

• Analyse and resolve problems while exercising good judgment

• Be an ambassador to the Hotel at all times, in and outside of one's workplace
  

Talent Profile

• Diploma in Hospitality Management

• Excellent communication skills

• Minimum of 2 - 3 years’ experience working in a luxury brand hotel

• Excellent judgment, attention to detail and ability to handle confidential information

SIAM MARTIAL ARTS TRAINING CENTER CO., LTD.

Job Description

Duty and responsibility:

• Responsible for monitoring all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).

• Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.

• Supporting, training, and supervising front office staff.

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

• Handling customer complaints and special requests.

• Scheduling staff shifts and managing other HR-related tasks.

• Maintaining an orderly appearance throughout the reception area.

• Monitoring stock and ordering office supplies, including stationery and information leaflets.

• Preparing monthly management reports on customer feedback, bookings, and cancellations.

• Preparing yearly operating budgets, capital expenditure and manpower budgets.

• Identify process improvement to achieve financial and service goals.

• Responsible for developing and implementing strategies for bell desk, front office and parking.

• Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.

• Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.

• Managing the departmental budget.

• Updating files and records.

• Enforcing all cash-handling, checking, and credit procedures.

• In the gym the front desk reception role involves crafting the guest experience check-in, reservation training class.

• Ensure guest departures are smooth they communicate with guest and customers at the highest level of hospitality and integrity and accommodate guest special request, promotion whenever possible.

RECRUIT FAST PTE. LTD.

Job Description

Working Hours: 5 days' work week (rotate between morning and afternoon shift)
Location: Central
Benefits:
- AWS
- Variable Bonus
- Staff Meals etc

Job Responsibilities:

• Assist Outlet Manager in daily FOH and HOH operations

• Coordinate reservations, manpower, and service readiness

• Ensure service standards, hygiene, safety, and cleanliness compliance

• Deliver personalized guest experiences and handle service recovery

• Manage stock, equipment, and operational supplies

Requirements:

• 1 year of F&B supervisory or management experience

• Diploma/Degree in Hospitality preferred

• Strong communication, leadership, and problem-solving skills

• Service-oriented, detail-focused, and able to work under pressure

• Proficient in Microsoft Word and Excel
  
  

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to Recruit Fast Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Avaline Teng

Recruit Fast Pte. Ltd. (EA License: 23C1828)

EA Personnel: R2197087

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Salary:$2800-$3200

• Working Hours: 3 rotating shifts (Morning, Afternoon, Night)

• Location: Central

• Benefit: Medical + Bonuses + Career progression

Job Responsibilities:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

• Provide courteous and efficient service to all hotel guests.

• Ensure that all telephone calls are handled promptly.

• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

**We regret to inform that only shortlisted candidates would be notified.

Juwita Binte Mohammad Razali (Juwita)

Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Hotel Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.

• Maintains the profitability of upselling and compliments from guests via social media.

• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items. 

• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.

• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained. 

• Oversees front desk reception, guest services, concierge services as well as telephone departments.

• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.

• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.

• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.

• Conducts daily briefings and ensures all pertinent information is well received by team members.

• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.

• Responsible for orderliness of the lobby and parking areas of the hotel.

• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.

• Minimum 3 to 5 years of relevant experience in similar capacity.  

• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.

• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to start within short notice.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Hopewell Hotel (Wanchai) Management Limited

Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. 

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members. 

Responsibilities:

• Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Assist in greeting and checking-in VIP and Long Stay guests

• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties

• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material

• Preparation and co-ordination of group arrivals/departures

• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position

• Superior guest resolution and problem solving abilities are required

• Service-oriented and able to work in a face-paced and dynamic operation

• Excellent leadership, communication and interpersonal skills

Benefits:

• 5 Day Work Week

• Birthday Leave

• Group Medical Insurance (For Employee and Employee's Children)

• Dental Care for Employee 

• Complimentary Duty Meal 

• Transportation Allowance

• Yearly Discretionary Bonus

• Hotel Food & Beverage Discounts 

• Good Career Progression & Development 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

Property Facility Services Pte Ltd

Property Facility Services Pte Ltd (PFS) is one of Singapore's leading and fastest growing property and facility management companies, with a diverse portfolio of local and overseas clients ranging from residential, commercial, retail to industrial properties. In our current expansion, we seek dynamic individuals to join us in redefining property & facility management services.

Job Description

Front Desk Officer

Work content:

* Greet guests, check-in and check-out

* Answer customer inquiries and provide basic assistance

* Simple administration and system operation

Job requirements:

* Candidates with hotel or service industry experience are preferred

Basic communication skills in English (Chinese is a plus)

Strong sense of responsibility, friendly attitude and service awareness

*Rotate shift

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

MCI CONSULTING PTE. LTD.

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Basic Salary: $2800 - $3000

• Location: Telok Ayer

• Working Days: 5 Days work week (Rotating shifts (Morning / Afternoon / Night)

• Benefits: Meal allowance + Flexi benefits + Upselling incentives + Birthday Voucher + Outpatient Medical

Job Scope:

• Deliver courteous and timely service to hotel guests.

• Handle guest requests, inquiries, and complaints professionally.

• Understand guest preferences to meet service expectations.

• Maintain knowledge of hotel facilities and local information.

• Communicate effectively with team members and perform assigned duties.

Requirements:

• Minimum O-Level or equivalent qualification

• Able to work rotating shifts, weekends, and public holidays

• Positive attitude with good communication and interpersonal skills

• Prior front office experience in a 4-5 stars hotel environment is an advantage

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Yong Jia Wen
Registration Number: R25146805
EA Licence No: 13C6730 (MCI CONSULTING PTE. LTD)

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Guest Relations Executive/Manager.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations. 

Key Responsibilities

• Deliver personalised service to the Principal and her guests
• Manage household inventory and day to day routines 
• Coordinate with staff, vendors, and household operations 
• Provide table service to fine-dining standards
• Handle ad-hoc requests efficiently and discreetly 

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service) 
• Efficient communication and professional demeanour 
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude 

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

our Client

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have a minimum of 3 years of experience in hospitality, guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous. 
• You have strong organisational and planning skills, including roster and inventory management.
• You are familiar with PMS systems and operational reporting tools.
• You have the flexibility to support shift coverage when required to ensure smooth operations.

Snaphunt

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations, ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations, including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have at least 3 years of experience in hospitality, within guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous.
• You are familiar with PMS systems and operational reporting tools.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You have strong organisational and planning skills, including roster and inventory management.

Marriott International

Job Description

STOLEN STUDIOS CO., LTD.

Job Description

Stolen Sala Rooftop Café and Restaurant Is Hiring: Restaurant Manager

📍 Stolen Stores Canvas, Ploenchit, Bangkok

(Rooftop Café — a hidden haven above the city)

⸻

Who is Stolen Stores?

Progressive, collaborative, and always brewing the unexpected—Stolen Stores is where fashion, art, and craftsmanship meet innovation with a knowing smile.

Home to Stolen Studios and ONARIN, we curate collectives that help people connect with their undiscovered originality.

Our latest creation? A green rooftop café where light, space, and soulful plates come together—quietly stealing your morning. Community Crafted.

⸻

Why Here, Not There?

You could run the floor anywhere. But here, we don’t just turn tables—we set the tone.

This is a place where guests feel at home, brunch feels unhurried, and service feels personal.

No scripts. No forced smiles. Just real connection, done beautifully.

⸻

The Mission: The Stolen Café Floor

As Front of House Service Lead | Restaurant Manager, you’ll shape the entire guest experience from the moment the elevator doors open.

This is where hospitality meets rhythm—graceful, calm, and quietly memorable.

Hospitality comes first—every guest should feel cared for and at ease.

And while we believe service sets the tone, delicious food is non-negotiable.

You’ll work hand-in-hand with the kitchen to make sure every plate leaves the pass as perfect as it should be.

⸻

Your Role

• Lead daily FOH operations and set the tone for service each shift

• Take ownership of P&L performance, cost control, and daily sales targets

• Mentor, train, and inspire waiters, waitresses, and hosts to deliver exceptional hospitality

• Balance the flow of the room—pacing, table turns, and guest comfort—without ever feeling rushed

• Partner with the Head Chef to align service timing with kitchen output

• Support seasonal menu planning and collaborate on food–drink pairings

• Keep the café composed, organized, and always guest-ready

• Troubleshoot issues with calm discretion—guests should only see ease

• Build a team culture where service feels effortless but never careless

⸻

What We’re Not Looking For

• “Yes, chef” without curiosity

• Rushed or mechanical service

• Overly formal fine-dining stiffness

• Clock-watchers

• Leadership that leads by fear

Here, leadership is presence, not pressure.

⸻

Do You Need Experience?

Yes—experience in a modern café, bistro, or casual fine dining environment is required, with at least 1–2 years in a supervisory or management role.

Experience managing budgets or P&L is a strong advantage.

A hospitality background (restaurant, café, hotel) is ideal, and a culinary background is a plus—especially if you enjoy collaborating with the kitchen and championing food standards.

This is the perfect next step if you’re a senior waiter, head waiter, or host ready to step up and lead both the floor and the business side.

Thai language required. English a strong advantage. Emotional intelligence essential.

⸻

Is This a Real Job?

Yes—and a chance to build something from the ground up.

⸻

P.S. It’s just before service. The room is set.

What final touch do you add to make the first guest feel seen? 🌿🥂

The Executive Lounge Thailand

Job Description

Overview

1. Provide check-in and check-out services to Russian customers in a polite and professional manner.

2. Welcome, introduce, and provide information about services to Russian customers.

3. Communicate and coordinate with Russian customers to ensure customer satisfaction and a positive service experience.

4. Serve food and beverages to Russian customers in accordance with company standards.

Qualifications

• Good physical health; no color blindness and no involvement with illegal drugs

• Good command of English and Russian for communication

• Willing to work in shifts

• Pleasant personality, polite, well-groomed, and service-minded

• Professional and courteous customer service skills

• Basic computer skills

• Submit your application via our website: https://info.coralthailand.com/work-with-us/

• Send your resume to: hrm@coralthailand.com or hr@coralthailand.com

• For inquiries, please call: 095-664-5191

Leading Nation HK Limited

Leading Nation

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchant, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com 

We are looking for an experienced General Manager/ Restaurant Manager to oversee daily operations and ensure the highest standard of service. This leadership role requires a passionate individual who is dedicated to fostering a positive dining environment and guiding our talented team.

Key Responsibilities:

• Oversee restaurant operations, including staffing, training, and scheduling.

• Ensure exceptional guest service and satisfaction by maintaining high standards.

• Collaborate with the kitchen team to execute menus and special events smoothly.

• Manage inventory, ordering, and cost control to maximize profitability.

• Develop and implement strategies for improving service and operational efficiency.

• Handle guest feedback and resolve any issues promptly and professionally.

Qualifications:

• Proven experience in a managerial role within a fine dining restaurant environment.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Experience with budgeting, financial management, and staff training.

• A passion for culinary excellence and a commitment to customer service.

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

✨ Guest Service Executive

📍 Location: Central / Downtown Core
🗓 Work Week: 5 days (rotating shifts: morning / noon / night, incl. weekends & PH)
💰 Salary: $2,800 – $3,100 (Basic)
➕ Meal Allowance + Variable Bonus

Why Join Us?
✔ Dynamic and supportive work environment
✔ Career growth within a reputable hospitality portfolio
✔ Take pride in delivering exceptional guest experiences

Job Responsibilities:
• Provide warm, courteous, and timely service to all guests
• Handle guest requests, inquiries, and complaints professionally
• Anticipate guest needs to exceed expectations
• Stay informed on hotel facilities, events, and local attractions
• Maintain smooth communication with team members
• Assist with ad-hoc duties as assigned

Requirements:
• Minimum O-Level or equivalent
• Positive attitude with strong communication skills
• Able to work rotating shifts, weekends & public holidays
• Preferably 1–3 years of front office experience in a 4- or 5-star hotel

📩 Interested candidates, please apply or WhatsApp for more details.

Nur Eliza Heng Xue Yin Binte Ibrahim Heng (R24124705)

Just Recruit Singapore Pte Ltd (EA12C6295)

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

Antman Pte.Ltd

Job Description

Job Description

We are looking for a Guest Relations Executive to be the first point of contact for our guests and to support the front-of-house team in delivering warm, organised, and professional service.

This role focuses primarily on guest reservations, bookings, and enquiries, with secondary involvement in hosting and light service support during operations.

⸻

Key Responsibilities

• Manage guest reservations, table allocations, and booking enquiries via phone, email, WhatsApp, and reservation platforms

• Handle event and group booking enquiries, including basic coordination and follow-ups

• Welcome and host guests professionally upon arrival, ensuring a smooth seating experience

• Communicate clearly with the service and kitchen teams regarding reservations and special requests

• Provide service support at the lounge and bar areas when required (secondary role)

• Assist with basic floor service during peak periods (e.g. running drinks, checking on guests)

• Maintain accurate reservation records and guest notes

• Support guest satisfaction, retention, and overall front-of-house flow

• Assist with other front-of-house duties as required to support daily operations

⸻

Requirements

• Prior experience in guest relations, hosting, reservations, or front-of-house service preferred

• Comfortable communicating with guests both in person and digitally

• Organised, calm, and able to multitask in a fast-paced environment

• Friendly, presentable, and service-oriented attitude

• Willingness to assist with service duties when needed

• Basic computer skills (WhatsApp, email, reservation systems, printing)

⸻

Work Eligibility

• Work Pass and Work Permit applications are available for suitable candidates.

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

Guest Service Executive (2 Openings)

Join our upscale boutique hotel blending heritage charm with modern luxury in vibrant Chinatown.

Why Join Us?

Enjoy a dynamic environment for growth within an award-winning hospitality portfolio. Benefit from competitive rewards, team support, and the pride of delivering exceptional stays at this upscale boutique hotel.

Position Details

• Location: Singapore

• Work Week: 5 days (rotating shifts: morning, noon, night, including weekends & public holidays)

• Salary: Basic $2,800 – $3,100 + Meal Allowance + Variable Bonus

Key Responsibilities

• Collaborate with Assistant Manager to provide courteous, timely service to all guests.

• Handle complaints, requests, and inquiries promptly and tactfully.

• Anticipate guest preferences to exceed expectations.

• Stay updated on hotel facilities, events, and local tourist information.

• Maintain professional relationships and seamless communication with team members.

• Perform additional duties as assigned with diligence.

Requirements

• Minimum O-Level or equivalent.

• Positive attitude, outgoing personality, and excellent communication skills.

• Able to commit to rotating shifts, weekends, and public holidays.

• Preferably 1–3 years front office experience in a 4- or 5-star hotel.

How to Apply

Interested applicants, please click “Apply Now”.

We regret that only shortlisted candidates will be contacted.

Gan Wei Sheng Winson (R1985054)

Just Recruit Singapore Pte Ltd (EA12C6295)

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as the Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Assistant Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Front Office Executive and Senior Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure VIP amenities requests are given to Rooms Service on daily basis.

• Ensure VIP letters are printed out (with call centre assistance).

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Front Office Executive

Reporting to the Front Office Manager, the incumbent will be responsible to:

• Perform check-in and out duties

• Handle guests' feedback in a professional manner and according to the Hotel's operational standards

• Manage guest requests and enquiries professionally to ensure seamless stay experience

• Perform cashiering duties and check all guests bills before presentation to guest upon checking out 

• Take incoming calls quickly and efficiently to connect to the respective guest or department

• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion

• Oversee wake up calls process

Requirements

• At least 1 year of work experience in a similar capacity in Hotel Industry

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Knowledge of Opera System would be an added advantage

Granmil Holdings

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Royal Cliff Beach Hotel Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

About the role

As the Night Manager at the Royal Cliff Beach Hotel, you will play a crucial role in ensuring the smooth and seamless operation of the prestigious Royal Wing Suites and Spa. This full-time position is based in Banglamung, Chonburi, offering you the opportunity to work in one of Thailand's premier luxury hotel destinations.

What you'll be doing

1. Overseeing all hotel operations during the night shift, including the front desk, concierge, and guest services

2. Ensuring the highest standards of customer service and guest satisfaction

3. Coordinating with the housekeeping and maintenance teams to address any guest requests or concerns

4. Monitoring the security and safety of the hotel premises and guests

5. Handling any emergency situations that may arise during the night shift

6. Reporting to the hotel management on the night shift's activities and any issues that need to be addressed

What we're looking for

1. Minimum 3 years of experience in a similar night management role in the hotel or hospitality industry

2. Strong leadership, problem-solving, and decision-making skills

3. Excellent customer service orientation and the ability to handle guest inquiries and complaints with professionalism

4. Proficiency in English, both written and verbal, and preferably an additional language

5. Familiarity with hotel operations, including front desk, concierge, and housekeeping procedures

6. Ability to work flexible hours, including night shifts, weekends, and holidays

What we offer

At Royal Cliff Beach Hotel, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits, including health insurance, paid time off, and opportunities for professional development and career advancement. We also offer on-site amenities and recreational facilities to support your work-life balance.

About us

The Royal Cliff Beach Hotel is a leading luxury resort in Thailand, renowned for its exceptional service, world-class facilities, and breathtaking beachfront location. As part of the Royal Cliff Hotels Group, we are dedicated to creating unforgettable experiences for our guests and fostering a culture of excellence among our team members.

Apply now to become the Night Manager at the Royal Cliff Beach Hotel's Royal Wing Suites and Spa.