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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Destination Hospitality Management

Job Description

Job Overview

The Guest Experience Manager is responsible for delivering exceptional, personalized guest journeys across all touchpoints. This role ensures high satisfaction levels for international guests, with a strong focus on Russian- or Indian-speaking markets, while upholding brand service standards.

Key Responsibilities

• Act as the primary contact for Russian- or Indian-speaking guests, ensuring seamless communication and cultural understanding

• Oversee the complete guest journey from pre-arrival to post-departure

• Handle guest feedback, special requests, and service recovery professionally

• Coordinate with Front Office, F&B, Housekeeping, and other departments to ensure consistent service delivery

• Monitor guest satisfaction scores, online reviews, and feedback platforms

• Train and coach teams on service excellence and guest engagement

• Support VIP handling, loyalty guests, and special events

• Ensure brand standards and service SOPs are followed at all times

Requirements & Qualifications

• Fluent English (spoken and written) plus either:

  • Native or fluent Russian or

  • Native or fluent Indian language (Hindi or other Indian languages preferred)

• Proven experience in Guest Relations, Guest Experience, Front Office, or Hospitality Operations

• Strong interpersonal, communication, and problem-solving skills

• Culturally aware with a strong service mindset

• Ability to work flexible hours, including weekends and holidays

• Hotel or resort experience is highly preferred

Stafflink Services Pte Ltd

Stafflink Services Pte Ltd (EA License No. 04C4294)

Job Description

• Hotel-based role | Full-time | Singapore

• Attractive allowances

• Medical & dental benefits

Key Responsibilities

• Handle guest check-ins and check-outs

• Attend to guest enquiries, requests, and complaints professionally

• Manage reservations and update guest information accurately

• Coordinate closely with Housekeeping and Maintenance teams

• Follow up on email enquiries

• Cross-sell hotel amenities and upsell room upgrades

• Ensure accurate shift closing reports and smooth daily operations

Requirements

• Minimum Higher Secondary / A-Level / Diploma in Hospitality, Tourism, or related field

• No experience are welcome to apply

• Customer-oriented with good communication skills

• Willing to work shifts, including weekends and public holidays

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must-visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story-driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations

· Provide the perfect first impression with a smile and welcome

· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”

· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.

· To ensure that guest on every table receives attention and service.

· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.

· To prepare a monthly report of guest comments, guest list and report that assist business decision.

· Have a full understanding of Operating Procedures and their role within these standards

· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.

· Confidently take an order asking all relevant questions linked to sequence of service

· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

· Assist with private bookings and events, liaising with clients to ensure seamless execution.

· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.

· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.

· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.

· Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.

· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.

· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

· Six months related experience

· Customer-oriented approach and patience

· Excellent people skills

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

• Oasia Hotel Downtown
• The Clan Hotel

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

• Oasia Hotel Novena

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Assistant Guest Experience Manager meet and greets guests, providing prompt and courteous service. He/ she ensure guest stay was satisfied and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, ensure quality service was provided to guest. 

What will I be doing? 
As the Assistant Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:

• Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
• Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
• Lead the Guest Experience team to ensure that appropriate training was conducted, and guidance provided to perform on their task.
• Coach new Guest Experience Executive on roles and responsibilities and support new team members in any areas that they are not yet competent to handle independently.
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests
• Promote and administer Hilton Honors programs.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
•  Welcome guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Solicit and provide feedback to the Guest Experience Manager on guest comments.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Promptly answer the telephone and email inquiries, inputting messages into the guest profile and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Attend front desk daily briefings, shift handovers, meetings and share to the team on updates.
• Ensure Guest Experience team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Serve your role and Team in an environmentally conscious manner.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Undertake task as instructed by Guest Experience Manager and/or Front Office Leaders.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
An Assistant Guest Experience Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 4 years of previous experience in the hotel, leisure or retail sector
• Calm, efficient, resourceful and organized
• Excellent personal presentation and communication skills
• A passion for delivering Exceptional levels of Guest Service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure 
• Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Statement

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services. We are looking for Front Office Executive for the following sections: Front Desk, Executive Lounge

What will I be doing? 

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for? 

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Available Location:

• Orchard Rendezvous Hotel

Ascott International Management Pte Ltd.

Job Description

COMPANY DESCRIPTION

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company's serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of "Leading Serviced Apartment Brand" in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly-owned subsidiary of CapitaLand Limited.

RESPONSIBILITIES

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities You will:

• Assist residents with check-in and check-out procedures

• Ensure all residents are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all residents' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

• Manage residents' accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Assist with the onboarding process for new employees

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers

• Receive and convey messages to residents promptly

• Handle the safekeeping of cash and residents' valuables and belongings

• Perform related tasks as assigned

QUALIFICATIONS

Job Requirements You have:

• 2 years of relevant work experience preferably in the hospitality industry

• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

• Service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts
  

OTHER INFORMATION

Benefits

• 5-day work week in consideration of our culture of work-life balance

• Flexible benefits with comprehensive medical coverage for self and family

• Learning and development opportunities

• Subsidised rates at Ascott Serviced Residences

• Advocate staff volunteerism

• Wellness programmes

• We regret to inform you that only shortlisted candidates will be notified

• 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.

• Be familiar with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.

• Monitor room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.

• Ensure accurate room assignment and conduct room inspections for VIP arrivals and/or any special arrangements.

• Check and ensure all signage of events are correctly displayed.

• Ensure proper log of all incidents pertaining to the hotel on daily basis for Management reporting.

• Check and supervise all Front Office associates and provide guidance whenever required.

• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.

• Check on housekeeping discrepancy reports and execute necessary actions or follow-up.

• Co-ordinate with security associates on the investigation of any irregular activities during the period of duty.

• Handle emergencies and crisis situation.

• Maintain and ensure cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas and initiate corrective actions deemed necessary.

• Attend to all guests’ inquiries, feedbacks and compliments and needs promptly, efficiently and in a professional manner.

• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.

• Conduct handover of any outstanding items and issues to the next Duty Manager by clearly documenting them in the Duty Manager’s log book.

• Prepare the duty roster for all Front Office associates.

• Conduct daily briefings and open discussions to address day to day operational issues.

• Perform other duties that assigned by the Management.

  
  

Job Requirements:

• At least 2 years of relevant experience in similar capacity

• Calm, efficient and able to work well under pressure

• Possess excellent leadership and communication skills

• Team player with a passion for delivering exceptional levels of guest service

• Prior experience in hotel setting is advantageous.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.

• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.

• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.

• Adhere to occupational, health and safety legislation, policies and procedures.

• Perform other duties as assigned by the Management.

Job Requirement:

• Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent

• At least 1 year of working experience in the related field

• Required Skills: Opera System, HotSOS System, Microsoft Office

• A team player with an eye for detail

• Good customer service & communication skills

Keck Seng Hotel

Job Description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Perform other duties as assigned by the Management.

Job Requirements

• Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field
• Required Skills: Opera System, HotSOS System, Microsoft Office
• A team player with an eye for detail
• Good customer service & communication skills

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guests

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Able to work shifts, weekends and public holidays

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

KILLINEY 88 PTE. LTD.

Job Description

Mama Shelter is more than just a hotel – it’s a vibrant, playful, and welcoming space where guests feel at home. We’re looking for a Front Office Manager who will lead our reception team with energy, creativity, and a passion for hospitality.

What You’ll Do

1. Oversee daily front office operations to ensure smooth check-in/check-out experiences.
2. Lead, train, and motivate the reception team to deliver exceptional guest service.
3. Manage reservations, room allocations, and handle guest inquiries with a smile.
4. Collaborate with other departments to create unforgettable experiences for our guests.
5. Ensure compliance with Mama’s standards and procedures.
6. Conduct daily updates on occupancy matters to the management

What We’re Looking For

• Diploma in Hotel Management or equivalent
• Previous experience in hotel operations or supervisory roles.
• Strong understanding of hotel operations, revenue management, budgeting, forecasting and team leadership.
• Excellent communication and interpersonal abilities.
• Knowledge of Opera Cloud, HOTELLINK will be desirable.
• Ability to work flexible shifts, including evenings, nights and weekends.
• A positive, energetic attitude that matches Mama’s spirit.

8 ON CLAYMORE

Job Description

Job Overview
The Guest Service Executive is responsible for overseeing the overall daily functional activities of Novotel Living Singapore Orchard.
Guest Service Executive responsibilities need to be carried out in a planned, organized manner and it is important to ensure that they are in compliance with the Service Apartment Policies and Procedures. While carrying out these duties, he/she makes sure that the services delivered to the guests are consistent in quality and meet the required standard. Guest Service Executive supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues

Roles & Responsibilities

● Responsible for greetings every guest at the Reception Area

● Prepare Registration Card , Confirmation and Keys for Registration

● Register arriving guest with professional and room tour of the hotel facilities

● Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests

● Communicate effectively with guests and fellow team members

● Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability

● Processing guest payments

● Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.

● Courteously answers inquiries and accept reservations, both in person and over the phone. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests

● Strategizing and monitoring the daily activities of Guest Service Officer operations

● Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

● Overseeing and assessing Guest Service Office activities, and providing them with regular performance-related feedback

● Assisting customer service staff with duties where required

● Training staff in areas of customer service and Accor Policies

● Other related duties as assigned by the Guest Service Manager/ Front Office Manager

KILLINEY 88 PTE. LTD.

Job Description

Become Mama’s Next Duty Manager!
Mama Shelter isn’t just a hotel – it’s a lively, creative, and welcoming space where guests feel like family. We’re looking for a Duty Manager who thrives on challenges, loves people, and can keep Mama’s vibe alive while ensuring smooth operations.

What You’ll Do

• Act as the go-to person for daily operations and guest satisfaction.
• Supervise and support front office and other operational teams.
• Handle guest concerns with professionalism and a smile.
• Ensure compliance with Mama’s standards and safety procedures.
• Step in as the leader on duty, making quick decisions when needed.
• Willing to do night duty

What We’re Looking For

• Previous experience in hotel operations or supervisory roles.
• Strong leadership and problem-solving skills.
• Experience with using Opera and Hotellink desirable.
• Excellent communication and interpersonal abilities.
• Ability to work flexible shifts, including evenings and weekends.
• A positive, energetic attitude that matches Mama’s spirit.

AlwaysHired Pte. Ltd.

Job Description

A modern luxury hotel with a story to tell! We are looking for a friendly and service-oriented Guest Service Executive to deliver exceptional customer experience!

Benefits:

• Work Schedule: 5-day work week (rotating shifts – Morning, Afternoon, and Night)

• Basic Salary: $2,800 – $3,200

• Meal Allowance

• Variable Bonus

The Role:

• Work closely with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Address guest complaints, requests, and inquiries promptly and tactfully.

• Understand guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

• Handle any additional tasks assigned by superiors diligently and professionally.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Gisalle Lim

Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293

The Supreme HR Advisory Pte Ltd

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry’s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Job Description

F&B Executive (Front of House)
Working Days & Hours:
4.5 days per week

• Wednesday – Friday: 11am – 3pm, 6pm – 12am

• Saturday: 10am – 3pm, 6pm – 12am

• Sunday: 10am – 5pm

Salary:
$3,000 – $3,500

Location:
Telok Ayer Street

Job Scope

• Greet and seat guests in a professional manner

• Take orders accurately and enter into the POS system

• Serve food and beverages 

• Ensure tables are clean, reset, and ready for the next guests

• Handle guest inquiries and provide recommendations when needed

• Maintain cleanliness of the dining area and workstations

• Assist with opening and closing duties as assigned

• Work closely with kitchen and service teams to ensure smooth operations

• Uphold hygiene and safety standards at all times

Requirement 

• 1-2 years relevant experience

Bartender

Working Days & Hours:
4.5 days per week

• Wednesday – Friday: 11am – 3pm, 6pm – 12am

• Saturday: 10am – 3pm, 6pm – 12am

• Sunday: 10am – 5pm

Salary:
$3,000 – $4,000

Location:
Telok Ayer Street

Job Scope:

• Create SOPs as a team and manage daily bar operations with precision

• Take charge of bar preparation, stock levels, and timing

• Keep the bar clean, safe, and running smoothly

• Maintain drinks hygiene standards and workplace safety

• Assist the Head Bartender with cost management, quality control, and training of new staff

Requirements:

• Must have bar experience

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279

HOTEL NUVE URBANE PTE. LTD.

The NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for the modern travellers, allowing guests to be a part of local culture and the community.

Job Description

DESCRIPTION

Job Title

Senior Guest Relations Officer

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Benefits

• Medical and Dental Benefits
• Birthday leave
• 2 off days per week
• Shift and meal allowances
• Revenue incentive
• Referral fee
• Overseas incentive Trip
• Opportunity to promote to manager

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Ananda Development Public Company Limited

Job Description

Responsibilities

• Deliver personalized butler and lifestyle services to UHNW guests and VVIP residents

• Anticipate needs and proactively arrange services (travel, dining, events, personal requests, etc.)

• Ensure privacy, confidentiality, and security standards at all times

• Handle special arrangements, private events, and bespoke requests

• Build long-term guest relationships and maintain guest profiles/preferences

• Lead, train, schedule, and supervise the butler / guest service team

• Set service standards, grooming, communication, and guest handling protocols

• Conduct daily briefings and performance coaching

• Monitor guest feedback and implement service improvement plans

• Ensure smooth day-to-day service operations

• Coordinate luxury lifestyle services e.g.

  • private transfers / chauffeur

  • fine-dining / Michelin reservations

  • wellness & retreat arrangements

  • private tours & exclusive experiences

• Maintain relationships with premium vendors and partners

• Prepare service reports and guest experience summaries

• Manage team schedules, budgets, and resource planning

• Ensure compliance with company standards and policies

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management, Tourism, or related field

• 5+ years experience in luxury hospitality / butler / concierge / villa / private estate

• Experience working with UHNW / VVIP / Private Clients is highly preferred

• Strong leadership & team management skills

• Excellent communication — Thai & English (additional languages are a plus)

• Strong sense of service mindset, attention to detail, and emotional intelligence

• High discretion, confidentiality, and professionalism

• Ability to work flexible hours / weekends as required

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests’ needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous leadership experience is an advantage
• Service-oriented personality with a passion for hospitality
• Experience with Opera PMS or similar property management systems
• Strong interpersonal and problem-solving skills, with the ability to lead by example

RED DOOR GROUP PTE. LTD.

Job Description

Are you warm, outgoing, passionate, authentic, and inspiring?
If this sounds like you, we’d love to meet you!

Artemis Grill & Sky Bar, Singapore's premier rooftop dining destination, combines breathtaking skyline views with Mediterranean-inspired cuisine, offering an elevated experience of innovation, flavour, and elegance.

Join a team where passion meets creativity, and every day is a celebration of excellence!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

Due to the lack of work quota, this position is only opened for Singaporeans and Singapore PRs.*

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities:

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.

Other Prerequisite

• Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
• A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

InterContinental Singapore Robertson Quay is seeking a dedicated and team- oriented Night Duty Manager to join our dynamic team. Under the general direction of the Front Office Manager, the candidate will support and oversee the daily operation of the Front Office team to ensure all guests receive a consistent luxury experience. The candidate will also be required to coordinate with all other departments within the hotel to ensure a seamless guest experience is consistently delivered.

At Intercontinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and in the know which means we need you to:

Invite discovery: we are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.

Embrace empowerment: we cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.

Champion possibility: we are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.

Your Day to Day

FINANCIAL RETURNS

• Assists in coordinating the preparation of the departmental annual budget.

• Control and monitor departmental costs on an ongoing basis to ensure performance against budget.

• Assists in keeping the department in line with budgeted payroll targets.

• Promotes inter-hotel sales and in-house facilities.

PEOPLE

• Assist the department head in operational planning and strategic execution.

• Support the Front Office Manager in recruitment activities aligned with company policies.

• Prepare and execute a detailed and structured onboarding program for new hires.

• Maintain and implement updated, guest-focused departmental SOPs.

• Conduct training needs analysis; design and implement training programs accordingly.

• Provide input during probation evaluations and formal performance appraisals.

• Coach, counsel, and discipline staff while delivering constructive feedback to enhance performance.

• Maintain strong communication and positive working relationships with all team members.

• Foster collaboration with other hotel departments to ensure seamless operations.

• Supervise and support Reception team; assist other departments when needed.

• Monitor staff conduct, grooming, hygiene, and professional appearance.

• Provide hands-on support during peak periods and high-occupancy situations.

• Offer cross-functional guidance and assistance to all hotel departments as required.

GUEST EXPERIENCE

• Assist the Guest Relations team in welcoming, rooming, and farewelling VIP guests.

• Ensure VIPs, InterContinental Ambassadors, and IHG One Rewards Members receive personalized attention.

• Respond promptly to guest needs and effectively resolve any issues.

• Proactively manage situations to ensure guests receive timely assistance and personal recognition throughout their stay.

• Build and maintain strong relationships with both guests and internal colleagues to consistently exceed expectations.

• Take initiative to address and resolve guest concerns with empathy and efficiency.

• Uphold the hotel’s image and reputation in every interaction with internal and external stakeholders.

• Ensure departmental adherence to InterContinental brand standards.

• Maintain in-depth knowledge of hotel products and services to confidently explain and upsell to guests.

• Provide assistance and escort guests to various locations within the hotel upon request.

• Stay informed on hotel programs, promotions, and events to better anticipate guest needs.

• Maintain an active presence in the lobby to support guest engagement.

• Serve as the first point of contact for guest complaints and implement effective service recovery strategies.

• Stay updated on all hotel information to provide accurate and helpful guidance to guests.

RESPONSIBLE BUSINESS

• Actively supports the Front Office Manager in overseeing guest services and daily operations.

• Conducts regular inspections of front and back-of-house areas to ensure cleanliness and operational readiness.

• Reviews billing instructions, monitors guest credit, and approves discounts, rebates, and rate variances to ensure revenue control.

• Oversees the use of the Property Management System (PMS), particularly during emergencies.

• Ensures full compliance with hotel emergency procedures and safety protocols.

• Promotes FIT marketing techniques and supports front-line staff in maximizing sales opportunities.

• Acts as Hotel Management’s representative in their absence, ensuring guest satisfaction and operational continuity.

• Upholds all local laws, company values, and safety guidelines at work and in staff accommodation.

• Responds professionally to overbooking situations and guest complaints, ensuring guest concerns are resolved diplomatically.

• Prepares operational reports, logs all relevant incidents, and ensures smooth communication across shifts.

• Keeps the team informed of VIP arrivals, promotions, events, and emergency procedures to maintain service excellence.

• Promotes cost-saving practices and environmental sustainability efforts.

• Demonstrates respectful conduct and encourages a positive, safe, and inclusive workplace culture.

• Performs other duties as assigned by the Front Office Manager.

ACCOUNTABILITY

• Supervisory role of Duty Manager at a full-service hotel or regional extended-stay hotel.

• Reports to the Front Office Manager.

• Supervises front desk agents, porter/shuttle services, reservations, PBX, etc.

• Oversees all trainees and staff in the Front Office Department.

QUALIFICATIONS

• A Diploma or equivalent in Hotel Management/Business Administration, with 1 year of Front Office/Guest Service experience, including management experience.

• Fluency in English; proficiency in other languages is preferred.

Key Requirements:

• Ability to stand for extended periods behind the desk and in front office areas.

• Capacity to lift or carry items weighing up to 50 pounds.

• Proficiency in handling various objects and using a keyboard to operate property management and reservation systems.

• Strong communication skills for interacting with guests, employees, and third parties, reflecting well on the hotel, brand, and company.

• Frequent use of reading and writing for completing paperwork, management reports, and training.

• Basic mathematical skills, including budgeting, profit/loss concepts, percentages, and variances.

• Regular use of problem-solving, organizational, and training abilities.

• Willingness to travel for workshops, specialized training, or certifications.

• Flexibility to work nights, weekends, and holidays as required.

What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.  As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

A Guest Relations Manager supports all property operations, ensuring that the highest level of hospitality and service are provided. To assist in all ways to provide the highest degree of guest satisfaction a Guest Relations Manager is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

What will I be doing?  

As the Guest Relation Manager, you will be responsible for performing all the floor service supervisor duties to the highest standards:

• Ensure streamline communication with the team and guests and achieve consistent results.

• To anticipate, in advance, all materials and supplies and ensure their availability.

• To promote teamwork and foster a harmonious working climate.

• To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.

• To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates.

• Overview of Menu and EDMs creation for special events

• Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.

• To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.

• To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.

• To take full ownership of any reservation for groups, VIP and media.

• To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.

• The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.

• To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each

• To handle and report any accident immediately, no matter how minor

• To recognize and address potential intoxicated disruptive or undesired guests.

• To effectively handle guest complaints and report to a manager of situation and resolution.

• To respond properly in any hotel emergency of safety situation.

• To coordinate and successfully perform the daily secondary duties.

• To perform other tasks or projects as assigned by hotel management and staff.

• To set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.

• To be fully aware of the reservation procedures and telephone techniques according to the Hilton standards.

• To ensure that the telephone system is working properly at all times.

• To respond properly in any hotel emergency of safety situation.

• To perform other tasks or projects as assigned by the hotel management and staff.

• To set up hostesses check lists (daily, weekly and monthly).

• To create, compile and update Manhattan manual training.

• To ensure stationary cost control.

• To oversee and coordinate all arrivals and departures of special guests (VIPs, etc)

• To manage communication between guests and staff.

• To direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.

• To appraise team’s performance.

• To be able to build and keep good relationship to Bar Industry, Suppliers, Etc.

• To ensure events enquiry and bookings are taken and deal with in a given timeline.

• To maximize potential revenue for the bar by bringing in events, private booking and buy-outs.

• To examine activities logbook, assign tasks appropriately and implement schedule daily.

• To work closely hand-in-hand with the Floor Manager to ensure staff well fare is look into and to ensure that the bar operates at its highest maintaining and following key standards.

What are we looking for? 

A Guest Relation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Good English skills, both written and verbal to meet business needs.

• Strong leadership and training skills.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

OASIA RESORT SENTOSA

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Responsibilities:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Requirements:

• Diploma in any field, preferably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Roles & Responsibilities:

• Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• To develop and maintain close business contact with house guests and to provide personalized service whenever possible
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times.
• Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Guest Service:

• To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
• To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience:

• Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Good communication and time management skills
• Able to organize, plan ahead and manage workload
• Preferably 1 year of Front Office experience
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment

Artyzen Hospitality Group

Job Description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Be responsible for the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre).
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Assist the Director of Guest Experience to prepare and monitor the annual department operating budget with the focus on monthly expenses, wages, variances, preparing schedules, ordering, and inventory management.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Participate in the MOD schedule.
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality andinternal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of three years of previous experience in a front office managerial position in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible
• Passionate and enthusiastic with a positive ‘can-do’ attitude

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

By ticking this box, I have read and accepted the Privacy Policy of Artyzen Hospitality Group.

JW Marriott Hotel Singapore South Beach

Job Description

JW Marriott Hotel Singapore South Beach

Job Description

JW Marriott Hotel Singapore South Beach

Job Description

MERCURE SINGAPORE BUGIS

A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.

Job Description

Public Service Division

The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. PSD stewards One Trusted Public Service by:

Job Description

[What the role is]

[What you will be working on]

We are looking for a dedicated and service-oriented Lecturer to join our School of Hospitality. The successful candidate will support curriculum delivery in Hotel and Leisure Management, with a strong focus on Front Office (FOH) Operations. You will play an important role in equipping students with practical skills and service excellence standards needed for frontline hospitality roles.
This role is ideal for professionals with hands-on operational experience who are passionate about nurturing the next generation of hospitality talent.

[What we are looking for]

Qualifications & Experience:
• A relevant academic qualification in hospitality, hotel management, or related fields. A diploma or degree is acceptable.
• At least 5 to 8 years of industry experience in Front Office operations within hotels, resorts, or hospitality venues.
• Solid understanding of guest service standards and hotel systems (e.g., PMS, TMS).
• Strong interest in hospitality education and a willingness to support student development both in and out of the classroom.
• Prior experience conducting training or mentoring in a hospitality setting is an advantage.

Teaching & Professional Skills:
• Ability to deliver lessons in areas such as Front Office Operations, Guest Relations, or other service-centric modules.
• Good communication and interpersonal skills, with the ability to engage learners in a practical and approachable manner.
• Willingness to assist in curriculum enhancement, student assessments, and hands-on practical training.
• Comfortable using digital tools and technology in a teaching or demonstration environment (e.g., videos, PMS/TMS software simulations).
• A collaborative and professional approach to working with academic teams and industry partners.

OUE Restaurants Pte Ltd

OUE Restaurants

Job Description

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
• Answer calls, note down booking reservations, and update accordingly
• Manage and operate POS systems, including all card and cash transactions
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
• Check and ensure bills’ accuracy before printing it for guests
• Balance cash floats at the start and end of each shift, maintaining financial integrity
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
• Assist in beverage preparation and support daily kitchen operations
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management

Requirements

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred
• Excellent communication skills; verbally and in writing
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (I.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

ONYX Hospitality Group

Job Description

Khamin Development Co., Ltd.

Job Description

Jubilee Prestige Hotel Ratchadapisek

Job Description

Hyatt Regency

Job Description

Summary

Administration

§  To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.

§  To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

§  To represent the Rooms function on the hotel's Executive Committee in the absence of the Director of Rooms.

Customer Service

§  To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

§  To ensure that Front Office employees also provide excellent service to internal customers as appropriate.

§  To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by an Assistant Manager.

§  To ensure that all Front Office employees are aware of current promotions, policies and other important information.

§  To ensure that all Front Office employees are familiar with the hotel’s products and services.

§  To implement consistent guest recognition programmes and maintain a relevant guest history database.

§  To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

§  To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

§  To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.

Financial

§  To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§  To ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

§  To maximise rooms sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.

§  To assist in monthly reforecasting, as appropriate.

§  To assist in the preparation of the Annual Business Plan.

§  To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§  To assist in weekly yield and revenue management meetings, as necessary.

§  To assist in the preparation, utilisation and update of an annual Marketing Plan.

Operational

§  To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.

§  To conduct frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

§  To ensure the strict control of room keys.

§  To assist in securing external guest accommodation in overbooking situations.

§  To ensure that public areas are clean and up to standard.

§  To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

§  To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.

§  To work closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

§  To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§  To assist in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

§  To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.

§  To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§  To make sure that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§  To ensure that all guest details are entered correctly in accordance with the principles of clean data.

§  To be aware of new market trends and service(s) offered by competitor hotels and the industry in general, to “be one step ahead” where appropriate.

Personnel

§  To assist in the recruitment and selection of all Front Office employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

§  To oversee the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§  To conduct annual Performance Development Discussions with Front Office employees, to support them in their professional development goals.

§  To plan and implement effective training programmes for all Front Office employees in coordination with the Training Manager and Departmental Trainers.

§  To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.

§  To develop the skills and effectiveness of all Front Office employees through the appropriate training, coaching, and/or mentoring.

§  To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.

§  To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§  To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Personnel

§  To ensure that employees have a complete understanding of and adhere to employee rules and regulations.

§  To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§  To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.

Other Duties

§  To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

§  To respond to changes in the Rooms function as dictated by the industry, company and hotel.

§  To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§  To attend training sessions and meetings as and when required.

§  To carry out any other reasonable duties and responsibilities as assigned.

ONYX Hospitality Group

Job Description

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

JW Marriott

Job Description

Marriott International

Job Description

Grand Copthorne Waterfront Hotel Singapore

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guests

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Able to work shifts, weekends and public holidays

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Holiday Inn Singapore Atrium

Job Description

Reporting to the Rooms Division Leader, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

The Ascott Limited

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned
  

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts