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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

The St. Regis Hong Kong

Job Description

Job Summary

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Personally assisting in resolving any issues and completing tasks.

Requirements

• 8 - 10 years related experience in International 5-star hotels.
• Good interpersonal and communication skills.
• Capable to work independently with multi-tasking ability.

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: srhk.hr@stregis.com

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

__________________________________________________________________________________________________________________________

員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 交通津貼 Transportation Allowance
• 膳食津貼 Meal Allowance
• 有薪婚假 Marriage Leave
• 生日假期 Birthday Leave

行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)
• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

• 灣仔 Wan Chai

經驗要求 Experience

• 8-10 年 / years

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

The Dawn Wellness Co., Ltd.

Job Description

Duty Manager (Night)

We are seeking a compassionate and collaborative individual to join our multidisciplinary team in delivering person-centred support through informal, meaningful conversations. In this role, you will work closely with clients to understand their needs, empower them to make informed choices, and support their journey toward recovery. Strong communication skills and a team-focused approach are essential, as you will be working in close partnership with both the Clinical and Medical Teams to ensure high-quality, client-focused care.

Responsibilities :

• Capable of working independently during night shifts, ensuring consistent productivity and minimal supervision.

• Ability to organize your work routines effectively, demonstrating initiative, with minimal supervision

• Numeracy and literacy skills are required for documentation within client records

• Organizational and time management skills to enable workload prioritization and adaptation to ensure competing demands on time and resources can be met

• Personal skills that will assist in the building of rapport with clients such as patience, empathy, sense of humour, non-judgmental and a flexible approach

• Ability to adapt communication methods to manage the variable needs of clients with mental health issues who may be distressed, depressed or anxious

• Sound judgment and good observation skills

• Work cooperatively as part of a multidisciplinary team and able to communicate effectively at all levels, verbally and in writing

• Ability to use a variety of IT/digital applications

• Ability to drive with a Thai driving license

 Personal Qualities:

• Punctual and reliable to ensure professional service

• Strong work ethic, integrity, and customer service focus

• Creative, flexible, and able to work well with others in a team

• Willingness to express an independent point of view in a respectful manner

• Positive “can-do, will-do” attitude

• Ability to act professionally at all times

• Patience and the ability to remain calm in stressful situations

• Initiative to act without prompting, to anticipate and seek to resolve problems

• Be comfortable taking on additional responsibility as required by management, including your area of accountability within the service

Aura Bangkok Clinic (Retail)

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.
• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.
• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.
• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.
• Excellent presentation skill with strong logical thinking. 
• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.
• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 
• Schedule appointments for customers and therapists. 
• Assign therapists and explain their responsibilities. 
• Preparing daily sales reports and accompanying work sheets. 
• Ensure timely and accurate billing for treatments. 
• Capable of handling early-stage client concerns and unique requirements. 
• Effectively promote and sell spa programs to groups and walk-in clients. 
• Handle client complaints and feedback, directing them to the proper offices for resolution. 
• Process payments for spa services. 
• Manage spa inventory and restock products as needed.
• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.
• Excellence communication skills in English
• Proven minimum one year experience in a receptionist function inside the spa would be advantage.
• Good interpersonal skills and a team player.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Quick problem-solving skill.
• Good analytical, logical and mathematical skill.
• 6 days off per month (excluding weekends and public holidays)
• Available for shift work.

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.
• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.
• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

• Minimum 2 years' experience in comparable position
• Experience in delivering impeccable customer service and responding to feedback and complaints
• Relevant tertiary qualifications or equivalent experience
• Excellent communication (in- person)
• Exceptional customer service
• Superior knowledge of local and national OH&Sregulations
• Number savvy and proficient with calculations
• Understanding of health and fitness industry is desirable
• MS Office (Word, Excel, Outlook) – intermediate
• Customer Relationship Management (CRM) database – intermediate
• Fluent written and spoken Thai and English language

Marriott International

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Hotel Cozi (Castle Peak Road) Limited

Job Description

Responsibilities

• Monitor in daily operations of front office and guest services

• Manage and supervise front desk staff and quality of services

• Handle guests’ enquiries, emergency cases and complaints

• Coordinate and assist with hotel departments to ensure smooth operations 

Requirements

• Diploma holder or above in hospitality management or related disciplines

• At least 5 years relevant experience in hotel industry

• Strong communication, interpersonal and leadership skills

Working Location

Kwun Tong

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Actively seek verbal feedback from customers and team members at every opportunity. 

• Agree and implement actions to make improvements to customer service. 

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. 

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 

• Be available to assist on duty in the hotels during any busy days or special events. 

• Maintain a presence in the lobby setting the example for team members for guest service. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. 

• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. 

• Assess team members’ performance against standards. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow through with improvements identified. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.  

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). 

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. 

• Describe, assign and delegate duties and authority for the operation of the department at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. 

• Ensure that the shift is reviewed, handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Maintain guest histories to assist with returning guests. 

• Establish good communication with the Housekeeping team. 

• Attend and participate in regular operational and hotel meetings. 

• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. 

• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. 

• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. 

• Sett and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Get members of the team to work co-operatively with others. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. 

• Assist the Marcom team with the preparation of event brochures. 

• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. 

• Identify, communicate and act on potential sales leads. 

• Participate in the development of the annual budget, developing short and long term financial operating plans.  

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.  

• Complete regular financial and operating reports as required or requested by the Director of Operations. 

• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. 

• Communicate relevant financial information to the team. 

• Analyze and explain any financial variance against plans. 

• Set-up and maintain leave plans for the department. 

• Monitor, control and minimize overtime for the department. 

• Carry out seasonal inventory of operating equipment. 

• Understand the quantity and quality of people needed to operate the department. 

• Carry out selection interviews and make effective recruitment decisions based on skills and attitude. 

• Ensure that new recruits have all relevant information before commencing employment. 

• Plan and ensure that departmental orientation is carried out. 

• Ensure standards trainings and assessments are carried out. 

• Regularly review individual and team performance against objectives and provide feedback. 

• Develop and implement department training plans to meet business needs. 

• Carry out training programs for team members with the Training Manager and departmental trainers. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Review and evaluate all training activities. 

• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. 

• Provide relevant training to new team members.  

• Introduce appropriate product knowledge courses for team members. 

• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within H&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Participate in community public relations for the hotel.  

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Good communication, organization and coordination skills. 

• Good team player. 

• Responsible and self-motivated. 

• Patient, responsible and proactive in dealing with problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressures. 

• Familiar with computer systems. 

• Fluent in spoken and written English to meet business needs.   

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Marriott International

Job Description

LOFIS ( Thailand ) Co., Ltd.

Job Description

Job Objectives

The Assistant Guest Excellence Manager is pivotal in elevating the overall guest experience and creating brand awareness and recognition. This role supports the Hotel Manager and Operational HODs to ensure guest feedback is managed, guest activities are monitored for relevance and revenue enhancement. This role will also work closely with the Hotel Marketing Team to ensure brand compliance in operational areas.

Job Requirements

1. Minimum education of bachelor’s degree in Hotel Management or relevant discipline

2. Minimum of 3-5 years in hotel operations or relevant equivalent field.

3. Knowledgeable in hotel operations e.g., Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.

4. Have good English communication skills both in written and spoken.

5. Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail.

6. Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence.

7. Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences.

8. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

White Sand Samui Resort

Job Description

Marco Polo Hongkong Hotel

Job Description

Responsibilities:

• Oversee all Rooms operations through departmental supervisors, lead and manage all colleagues within the Rooms Division, ensuring effective human resource functions such as recruitment, training, counseling, and recognition to meet departmental productivity goals and uphold hotel service standards.

• Develop and implement departmental goals and objectives, including quality inspection systems for Front Office, Housekeeping, and Laundry services to ensure compliance and timely service delivery.

• Stay updated on industry trends and best practices to effectively manage guest services and enhance operational efficiency.

• Champion a culture of exceptional guest service across all Rooms departments. Strategically direct and align team efforts to consistently exceed guest expectations, ensuring guests satisfaction. Address guest complaints and feedback promptly and effectively. Collaborate with other departments to enhance overall guest satisfaction.

• Develop and manage the annual budget and revenue forecasts for the Rooms division, implementing expense control measures and optimizing scheduling to reduce costs.

• Compile and analyze data related to Front Office and Housekeeping activities and expenses, providing accurate information to guest services regarding room availability for timely guest communication.

• Collaborate as a member of the Hotel Management Team and serve as Manager-On-Duty when required, working closely with other managers to establish and enforce hotel service standards that maximize profitability and operational efficiency.

• Coordinate maintenance repair follow-ups with the Technical Department to ensure that service quality standards are consistently met.

• Perform additional duties as directed by the Area General Manager and Area Hotel Manager.

Requirements:

• Tertiary education including coursework on business management or equivalent. (Preferred but not required)

• Rooms Division Management related certificates are preferred

• Minimum 10 years working experience in Rooms operation in a medium to large size hotel, preferably with multi-properties operations, including 5 years in a management capacity.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Marriott International

Job Description

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

L & H Hotel Management Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Adecco Recruitment (Thailand) Limited

Job Description

– Welcome guests upon their arrival and arrange rooms.

– Perform all check

-in and check-out tasks.

– Provide information about our hotel such as available rooms, rates and amenities.

– Coordinate with our housekeeping staff to Ensure all rooms are clean, tidy and ready to accommodate guests.

– Other related tasks

Royal Cliff Beach Hotel Co., Ltd.

Job Description

About the role

Join the dynamic Guest Relations team at the renowned Royal Cliff Beach Hotel in Chonburi as a Guest Relation. In this full-time position, you will be the face of the hotel, responsible for ensuring an exceptional experience for every guest. Leveraging your exceptional hospitality skills, you will be the key point of contact, addressing guest inquiries, handling feedback, and going above and beyond to cater to their needs.

What you'll be doing

• Greet and welcome guests with a warm and friendly demeanor

• Handle guest inquiries and requests in a timely and professional manner

• Resolve guest complaints and concerns, advocating on their behalf

• Coordinate with various hotel departments to ensure seamless service delivery

• Assist with check-in and check-out processes, ensuring a smooth experience

• Proactively identify and address guest needs, anticipating their requirements

• Maintain detailed records of guest interactions and feedback

• Contribute to the continuous improvement of guest relations processes

What we're looking for

• Minimum 2 years of experience in a guest-facing role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficiency in English and Chinese, with the ability to communicate effectively

• Passion for delivering exceptional customer service and creating memorable experiences

• Flexible and adaptable, with the ability to work in a fast-paced environment

• A team player with a positive and proactive attitude

What we offer

At Royal Cliff Beach Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and medical insurance coverage

• Generous paid time off and holidays

• Opportunities for career advancement and professional development

• Discounts on hotel stays and dining experiences

• A collaborative and supportive work environment

About us

Royal Cliff Beach Hotel is a renowned luxury resort located in the heart of Chonburi, Thailand. With a rich history spanning over four decades, we have established ourselves as a premier destination, offering unparalleled hospitality and exceptional amenities to our guests. Our commitment to excellence, innovative approach, and dedication to sustainability have earned us numerous accolades and industry recognition.

If you are ready to embark on an exciting career in the hospitality industry and be a part of our dynamic team, we encourage you to apply now.

Vayudoot Holidays Thailand Co., Ltd.

Job Description

The role

Vayudoot Holidays Thailand Co., Ltd. is seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As the Front Office Manager, you will be responsible for overseeing the smooth and efficient operation of our guest services, ensuring exceptional customer experiences.

Key responsibilities

What we're looking for

What we offer

At Vayudoot Holidays Thailand Co., Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement. Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer service.

If you are an experienced Front Office Manager looking to join a dynamic and forward-thinking hospitality company, we encourage you to apply now. Please submit your CV and cover letter to showcase your relevant skills and experience.