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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Frasers Property Management Services (Thailand) Co., Ltd.

Job Description

We are looking for a great confident candidate who has a passion for success. If you believe you are qualified for this position, please submit your application with a detailed resume in English on Apply Now 

Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Responsibilities:

Key Responsibilities:

1. Pre-Visit Coordination

• Manage visit requests, ensuring compliance with SOP and scheduling guidelines.

• Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.

• Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).

• Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

• Serve as key point of contact and guide throughout guest visits.

• Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.

• Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.

• Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

• Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.

• Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

• Uphold One Bangkok’s service standards and brand image during all engagements.

• Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.

• Follow security and safety protocols for guest access and site readiness.

Qualifications:

• Education: Bachelor’s degree in Hospitality, Business Administration, or related field.

• Experience:

  • Executive Level: 2–3 years in hospitality, customer service, or guest relations roles.

  • Senior Executive Level: 4–6 years in similar roles with experience managing VVIP/VIP engagements.

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong organizational ability with attention to detail.

  • Ability to remain calm under pressure and solve problems quickly.

  • Proficiency in MS Office; familiarity with scheduling tools.

  • Fluent in English and Thai (spoken and written).

  • Third language is a plus

Key Competencies:

• Service Excellence & Professionalism

• Discretion and Confidentiality in handling sensitive guests

• Ability to work across departments and coordinate with multiple stakeholders

• Cultural awareness and adaptability for diverse guest profiles
  

***Only shortlisted candidates will be notified.***

Sheraton

Job Description

Marriott International

Job Description

AAPC (Thailand) Limited

Job Description

Marriott International

Job Description

Park Plaza Bangkok soi 18

Job Description

Nirvana Services Company Limited

Job Description

Nirvana Treats Bangkok Massage is looking for a  Receptionist to oversee the daily operations of our branch, ensure exceptional customer service, manage therapists, handle supplies, and optimize business performance. The ideal candidate will be highly organized, customer-focused, and experienced in managing wellness or hospitality businesses.

Key Responsibilities:

1. Therapist & Staff Management

• Supervise, train, and motivate massage therapists and front desk staff.
• Schedule and manage staff shifts to ensure smooth daily operations.
• Address therapist concerns and foster a positive work environment.
• Conduct regular team meetings and performance evaluations.

2. Customer Experience & Service Quality

• Ensure all customers receive top-notch massage services and a warm welcome.
• Address customer inquiries, concerns, and feedback professionally.
• Handle customer complaints efficiently and ensure their satisfaction.
• Maintain high hygiene and cleanliness standards in the shop.

3. Operations & Supply Management

• Oversee daily shop operations, ensuring everything runs smoothly.
• Manage inventory and order necessary massage supplies and oils.
• Ensure proper maintenance of equipment and facility cleanliness.
• Monitor cash flow, transactions, and reporting.

4. Business Growth & Sales Optimization

• Collaborate with marketing to promote special offers and campaigns.
• Upsell massage packages, memberships, and retail products.
• Work on strategies to increase customer retention and repeat visits.
• Assist in implementing loyalty programs and referral incentives.

5. Coordination & Reporting

• Coordinate with the management team regarding business performance and improvements.
• Maintain records of bookings, expenses, and therapist performance.
• Provide weekly/monthly reports on sales, customer feedback, and operational needs.
• Ensure compliance with company policies and local regulations.

Qualifications & Skills Required:

✔️ Previous experience in spa, wellness, hospitality, or retail management.
✔️ Strong leadership and people management skills.
✔️ Excellent customer service and problem-solving abilities.
✔️ Good knowledge of massage and spa services (preferred but not mandatory).
✔️ Ability to manage multiple tasks and work under pressure.
✔️ Basic financial and inventory management skills.
✔️ Fluent in Thai and English (preferred).

✔️ Working hours 10:00 to 7:00 ( Morning Shift ) &  16:00 to 12:30 AM ( Evening shift )

What We Offer:

• Competitive salary + performance-based bonuses
• Career growth opportunities within Nirvana Treats Bangkok Massage
• Employee discounts on massages and wellness products
• Supportive and professional work environment

🚀 Join us and be a part of Bangkok’s leading massage and wellness brand!

If you are passionate about providing exceptional administrative support and are looking to take the next step in your career, we encourage you to apply now.

Bardo Social Bistro and Bar

Job Description

Bardo is a French Mediterranean bistro in the heart of Bangkok, where warm hospitality meets elevated yet casual dining. We are looking for enthusiastic, guest-focused Service Staff to join our front-of-house team and help create memorable experiences for every guest.

What You’ll Do:

• Welcome guests with genuine warmth and professionalism

• Provide knowledgeable, attentive, and friendly service throughout the dining experience

• Guide guests through the menu and beverage offerings

• Coordinate closely with the kitchen and bar to ensure timely and smooth service

• Maintain cleanliness, organization, and flow in the dining area

• Anticipate guest needs and go above and beyond to exceed expectations

• Uphold Bardo’s service standards and contribute to a vibrant, team-oriented atmosphere

• Support with opening and closing duties as needed

What We’re Looking For:

• Prior experience in a similar role is a plus, but not required

• Passion for hospitality and delivering exceptional service

• Positive attitude and strong communication skills

• Ability to stay calm and organized in a fast-paced environment

• Willingness to learn, grow, and be a team player

• English proficiency; additional languages are a bonus

• Full working rights for Thailand or valid work permit

What We Offer:

• Competitive salary and service charge

• Team meals and uniform provided

• Training and opportunities for growth

• A fun, respectful, and professional work culture

• The chance to be part of one of Bangkok’s most exciting new dining destinations

Bardo คือร้านบิสโทรสไตล์ฝรั่งเศสเมดิเตอร์เรเนียนใจกลางกรุงเทพฯ ที่ผสมผสานบรรยากาศอบอุ่น เข้าถึงง่าย กับอาหารที่ประณีตแต่สบาย ๆ เรากำลังมองหา พนักงานบริการ ที่มีความกระตือรือร้น และใส่ใจในประสบการณ์ของลูกค้า มาร่วมทีมหน้าร้านเพื่อช่วยสร้างความประทับใจให้กับทุกมื้ออาหาร

หน้าที่ของคุณ:

• ต้อนรับลูกค้าด้วยรอยยิ้ม ความเป็นมิตร และความเป็นมืออาชีพ

• ให้บริการอย่างใส่ใจ พร้อมให้ข้อมูลเกี่ยวกับอาหารและเครื่องดื่ม

• แนะนำเมนู และช่วยอธิบายจานอาหารและเครื่องดื่มให้กับลูกค้า

• ประสานงานกับครัวและบาร์เพื่อให้การบริการรวดเร็วและราบรื่น

• ดูแลความสะอาด ความเป็นระเบียบ และบรรยากาศในพื้นที่ให้บริการ

• คาดการณ์และตอบสนองความต้องการของลูกค้าอย่างใส่ใจ

• ยึดมั่นในมาตรฐานการบริการของ Bardo และทำงานเป็นทีมอย่างมีพลัง

• ช่วยงานเปิดร้านและปิดร้านตามที่ได้รับมอบหมาย

คุณสมบัติที่เรามองหา:

• มีประสบการณ์ด้านงานบริการ (ถ้ามี) จะพิจารณาเป็นพิเศษ

• รักในงานบริการ และมุ่งมั่นที่จะสร้างประสบการณ์ที่ดีให้กับลูกค้า

• มีทัศนคติเชิงบวก และมีทักษะการสื่อสารที่ดี

• สามารถทำงานในสภาพแวดล้อมที่รวดเร็วได้อย่างเป็นระบบ

• มีความตั้งใจเรียนรู้ และพร้อมเติบโตไปกับทีม

• สามารถสื่อสารภาษาอังกฤษได้ (หากพูดภาษาอื่นได้เพิ่มเติม จะได้รับพิจารณาเป็นพิเศษ)

สิ่งที่เรามอบให้คุณ:

• เงินเดือนและเซอร์วิสชาร์จที่แข่งขันได้

• อาหารพนักงาน และชุดยูนิฟอร์ม

• การฝึกอบรมและโอกาสในการเติบโตในสายงาน

• บรรยากาศการทำงานที่สนุก เป็นมืออาชีพ และให้เกียรติกัน

• โอกาสในการเป็นส่วนหนึ่งของร้านอาหารใหม่ที่น่าตื่นเต้นที่สุดแห่งหนึ่งในกรุงเทพฯ

All Day Group Co., Ltd.

Job Description

Key Responsibilities

1. Customer Experience: Ensure all customer interactions are managed smoothly, keeping customers informed and comfortable throughout their visit.

2. Front Desk Management: Greet every visitor warmly, manage bookings, and coordinate seamlessly with the Creative Team to ensure timely service delivery.

3. First Timer Guidance: Provide essential information to first time tattoo recipients, ensuring they feel comfortable and informed about the entire process.

4. Check In & Check Out: Efficiently handle the complete customer journey, including payments, aftercare guidance, and promoting aftercare products.

1. Daily Operations: Execute comprehensive opening and closing routines for our expanded retail space, including arcade machines, merchandise displays and interactive installations.

2. Retail Maintenance: Throughout the day, maintain cleanliness and presentation of snack areas, drink stations, merchandise displays, and entertainment zones (TukTuk photo area, games, etc.).

3. Inventory Management: Monitor and restock retail items including imported snacks, beverages, merchandise, and promotional materials to ensure optimal presentation and availability.

1. Art Collection Sales: Serve as one of the primary salespeople for our ALL DAY Art collections, educating customers about featured artists, limited edition pieces and the stories behind each collection.

2. Product Knowledge: Maintain expert knowledge of current art collections, sizing, pricing, and artist backgrounds to provide informed recommendations to customers.

3. Sales Process: Handle the complete sales cycle for art pieces, from initial interest through packaging and payment processing.

   Administrative & Support Functions

1. Data Management: Ensure all booking, payment, and sales data is accurately recorded and up-to-date.

2. Review Facilitation: Work with the Creative Team to encourage customer reviews and maintain our reputation for excellence.

3. General Operations:Support overall studio operations through cleaning, tidying, stock management and other front-of-house tasks that maintain our premium environment.

   What Makes This Role Special

   This position offers a unique opportunity to be at the center of an innovative tattoo and art experience. You'll be the first point of contact for customers discovering both our world renowned tattoo artistry and our exciting new art collections. The role combines traditional customer service excellence with retail sales and cultural education about contemporary art.

   Preferred Qualifications

   ●      Thai National

   ●      Strong communication skills in both Thai and English

   ●      Previous experience in customer-facing roles, preferably in high-end establishments (luxury hotels, premium retail, airlines)

   ●      Sales experience or natural sales aptitude

   ●      Organized, detail-oriented, and able to multitask efficiently in a dynamic environment

   ●      Friendly demeanor with a knack for making people feel comfortable and valued

   ●      Interest in art, culture, and creative expression (training will be provided)

   Benefits

   ●      Work Schedule: 12pm-8pm, 5 days per week with occasional paid overtime

   ●      Health Coverage: Private medical insurance after 4-month probation period

   ●      Employee Perks: Discounted tattoos and art pieces

   ●      Performance Recognition: Merchandising bonus structure

   ●      Work Environment: Supportive, creative atmosphere

   ●      Team Building: Fun staff trips and events

   Growth Opportunities

   As ALL DAY Art develops, there will be opportunities for increased responsibility in sales, customer education, and potentially art curation activities. This role offers a ground floor opportunity in an exciting brand expansion.

   How to Apply

   Interested candidates are invited to email their CV and a cover letter explaining why they're the perfect fit for this role to admin@alldaytattoo.com.

   In your cover letter, please address:

   ●      Your experience with customer service in premium environments

   ●      Any sales experience or examples of your ability to engage customers

   ●      Why you're excited about working at the intersection of tattoo artistry and contemporary art
   
   

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

St. Regis Hotels & Resorts

Job Description

ONYX Hospitality Group

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Saha Pathana Inter-Holding Public Company Limited

Job Description

Guest Experience Manager (GEM)
Quantum Vault – The Ultimate Luxury Safety Box Vault
📍 Location: Rama 3, Bangkok

Key Responsibilities

1. Guest Journey Leadership

   • Oversee every touchpoint of the guest journey, from arrival coordination to departure.

   • Ensure seamless collaboration between front desk, porters, F&B, housekeeping, and external building reception.

   • To maintain a presence in key areas of the lounge/building during times of guest movements, including but not limited to arrival & departure, meal times, special events, and other peak times.

   •  

2. VIP & Elite Guest Management

   • Personally manage high-value and VIP guests.

   • Maintain a guest preference database and ensure personalized service.

   • Handle discreet issues, complaints, or special requests promptly.

   • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

3. Guest Relations & Concierge Services

o   Serve as the primary point of contact for guest requests, ensuring prompt, discreet, and personalized assistance at all times.

o   Anticipate guest needs and deliver thoughtful recommendations, bookings, and arrangements in line with their preferences and lifestyle.

o   Coordinate with external service providers and internal departments to fulfill high-touch concierge requests seamlessly.

o   Uphold Quantum Vault’s standard of ultra-personalized, white-glove service across all guest interactions.

1. Service Standards & Training

   • Lead pre-shift briefings to reinforce service standards.

   • Train and coach all guest-facing staff (receptionists, porters) in luxury service, etiquette, and upselling.

   • To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

   • To ensure that all employees are aware of current promotions, policies and other important information.

   • To implement consistent guest recognition programs and ensure that the team maintain a relevant guest history database.

   • Conduct service audits and guest satisfaction monitoring.

   • To monitor service standards in general, working through the respective Head of Department to take corrective action where necessary.

   • To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

2. Team Leadership

   • Inspire a guest-first culture across all teams.

   • Mentor the future Guest Relations Executive.

   • Collaborate with the Front Desk Supervisor on cross-department coordination.

   • To work closely with other management in a supportive and flexible manner, focusing on the overall success of the business and the satisfaction of guests.

3. Performance & Reporting

   • Analyze guest feedback, Google reviews, and post-visit surveys.

   • Identify trends and recommend improvements.

   • Report regularly to Head of Royal Quantum Service and Head of Service Excellence.

   • To coordinate between departments in order to monitor each guest touch point, especially the Housekeeping Specialist, Food & Beverage, Engineer and Front Office.

4. Sales Excellence & Member Acquisition Support

o   Possess refined sales skills with the ability to master the art of selling and upselling discreetly and confidently within an ultra-luxury environment.

o   Actively support the Membership & Marketing Team by identifying potential leads, nurturing guest relationships, and assisting in the acquisition of new members through service excellence and product knowledge.

o   Be comfortable and well-presented when representing Quantum Vault at external functions or partner events; occasional offsite work or attendance at private previews may be required.

o   Uphold brand image and ensure all guest-facing communication reflects the tone, exclusivity, and values of Quantum Vault.

Required Skills & Experience:

• At least 5 years of experience in luxury hospitality, specializing in VIP guest handling and high-end brand customer service.

• Prior experience in hotel pre-opening and concierge services is highly advantageous.

• Strong interpersonal and conflict resolution skills.

• Fluent in English and Thai.

• Strong organizational and multitasking abilities.

• Familiarity with CRM and guest management systems.

• Proven ability to sell and upsell in a discreet, service-oriented manner within a luxury environment.

• Strong leadership and organizational skills.

• Proactive problem-solver with a hands-on approach.

• Calm under pressure; able to manage multiple moving parts smoothly.

Marriott International

Job Description

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Marriott International

Job Description

Marriott International

Job Description

Aura Bangkok Clinic (Retail)

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.
• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.
• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.
• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.
• Excellent presentation skill with strong logical thinking. 
• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.
• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 
• Schedule appointments for customers and therapists. 
• Assign therapists and explain their responsibilities. 
• Preparing daily sales reports and accompanying work sheets. 
• Ensure timely and accurate billing for treatments. 
• Capable of handling early-stage client concerns and unique requirements. 
• Effectively promote and sell spa programs to groups and walk-in clients. 
• Handle client complaints and feedback, directing them to the proper offices for resolution. 
• Process payments for spa services. 
• Manage spa inventory and restock products as needed.
• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.
• Excellence communication skills in English
• Proven minimum one year experience in a receptionist function inside the spa would be advantage.
• Good interpersonal skills and a team player.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Quick problem-solving skill.
• Good analytical, logical and mathematical skill.
• 6 days off per month (excluding weekends and public holidays)
• Available for shift work.

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.
• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.
• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

• Minimum 2 years' experience in comparable position
• Experience in delivering impeccable customer service and responding to feedback and complaints
• Relevant tertiary qualifications or equivalent experience
• Excellent communication (in- person)
• Exceptional customer service
• Superior knowledge of local and national OH&Sregulations
• Number savvy and proficient with calculations
• Understanding of health and fitness industry is desirable
• MS Office (Word, Excel, Outlook) – intermediate
• Customer Relationship Management (CRM) database – intermediate
• Fluent written and spoken Thai and English language

Marriott International

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Marriott Executive Apartments Bangkok Sukhumvit 50

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Marriott International

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Marriott Executive Apartments Bangkok Sukhumvit 50

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L & H Hotel Management Co., Ltd.

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L & H Hotel Management Co., Ltd.

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Courtyard Bangkok Sukhumvit 20

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Marriott International

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Accor Asia Corporate Offices

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Marriott International

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Courtyard Bangkok Sukhumvit 20

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Marriott Executive Apartments Bangkok Sukhumvit 50

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Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Outlet Manager  is concerned with the strategic management of the Room Service and City Terrace, in line with prescribed Hilton policies and procedures. 

What will I be doing?  

As the Outlet Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain a high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 

• Actively seek verbal feedback from customers and team members at each service period. 

• Agree on and implement actions to make improvements to customer service. 

• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager. 

• Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 

• Be available to assist on duty in the restaurant and bars during any busy days or special events. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 

• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department. 

• Knowledgeable of Hilton departmental standards. 

• Able to explain the standards to the team and Managers, assessing team members against these standards. 

• Ensure that training on departmental standards is regularly conducted in the outlets. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow-through with improvements identified. 

• Plan, prioritize, organize and control the day-to-day operation. 

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.). 

• Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 

• Describe, assign and delegate duties and authority for the operation of the restaurant at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. 

• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. 

• Ensure that the shift is reviewed, and handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Establish good communication with the Kitchen team. 

• Maintain event and function histories to assist with returning events. 

• Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements. 

• Attend and participate in regular F&B operational and roster meetings. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals and clear direction to the team. 

• Set and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. 

• Seek out and maximize departmental and hotel revenue opportunities. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team member incentives as per discussion with the F&B Manager. 

• Assist the F&B Manager with preparation of event brochures. 

• Identify, communicate and act on potential sales leads. 

• Create an environment where “everyone sells”. 

• Supervise the financial performance of the department in line with the profit plan. 

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Complete regular financial and operating reports as required or requested by the F&B Manager. 

• Forecast potential revenues and costs. 

• Following company control procedures, control costs without compromising standards. 

• Analyze and explain any financial variance against plan. 

• Set-up and maintain leave plans for the department. 

• Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. 

• Understand the quantity and quality of people needed to operate the department. 

• Assist with carrying out selection interviews and making effective recruitment decisions. 

• Ensure that new recruits have all the relevant information before commencing employment. 

• Assist with planning and ensuring departmental orientation is carried out. 

• Ensure that the Orientation Training manual for each outlet is kept up to date. 

• Ensure that standards training, and assessments are carried out. 

• Ensure the health, safety and well-being of customers and all team members. 

• Understand relevant OH&S legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within OH&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Ensure that hygiene training is conducted at least once a year. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 2-4 years managerial position in a 4 / 5-star category hotel. 

• Familiar with computer systems. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Strong leadership, people management and training skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 

• Strong interpersonal skills and attention to details. 

• Key strengths (under the 9 competencies) in people management communication and planning. 

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, 

• service techniques, and guest interaction. 

• Considerable skills in math and algebraic equations using percentages. 

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Outgoing personality and willing to work for long hours. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description