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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Waiter

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

  • Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
  • Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
  • Soliciting guest feedback to improve our F&B operation
  • Perform any other duties as assigned by the hotel's management
  • Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow and advance in your F&B career.
  • Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Hotel Housekeeper

28-Apr-2025
HPlus Solutions | 53918 - Geylang, Central Region
This job post is more than 31 days old and may no longer be valid.

HPlus Solutions


Job Description

HPlus Solutions is hiring a Full time Hotel Housekeeper role in Geylang, Singapore. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
    • Sunday: Morning, Afternoon
  • No experience required for this role
  • Expected salary: $1,800 - $2,200 per month

FULL-TIME Hotel Housekeeper / Cleaners needed @ North Side (Sembawang/Yishun/Admiralty/Canberra)

Job Details:

Workdays per week: 6 days / 5.5 days per week

Working hours: 8am to 5pm

Salary : $1800 - $2000

Choose between working on Saturday or Sunday (for 6 days or 5.5 days)

Convenient public transportation

Positive work environment

Climbing of stairs is required; max 3 stories

Walking is required from one building to another

Job Scope:

Maintain high standard of cleanliness in guestrooms

Clean and sanitize guestrooms

Clean and replenish amenities in restrooms

Dispose any trash in guestrooms and restrooms

Notify the Supervisor/Manager on any damages, deficits and disturbances

Monitor and report when low on cleaning supplies

Adhere strictly to rules regarding health, safety and security regulations.

No experience needed. Training will be provided

Restaurant Manager @ Blue By Alain Ducasse [ICONSIAM]

28-Apr-2025
Siam Paragon Development Co., Ltd. | 53876 - Khlong San, Bangkok
This job post is more than 31 days old and may no longer be valid.

Siam Paragon Development Co., Ltd.


Job Description

SUMMARY:

As Restaurant Manager at Blue by Alain Ducasse, you will be responsible for the direct operational management of the FOH team. As Restaurant Manager, you will be required to support the Restaurant General Manager and be able to step in when required.


PRIMARY RESPONSIBILITIES:
 

  • To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team

  • To contribute to a good economic and human resources management of the restaurant, maintaining high moral standards

  • To increase our regular clientele by networking and obtaining repeat custom

  • To maintain service standards and contribute to the briefing

  • To actively supervise restaurant Mise en place, maintain the standards of Ducasse Paris

  • To manage, drive and develop all service staff.

  • To actively supervise restaurant open/close check lists

  • To make contribute to staff interviews and recruitment

  • Conduct monthly report with stewarding regarding inventory and breakages

  • To take orders, and drive the service

  • To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place

  • To ensure the banking and billing are completed accurately at all times, followed by daily reports

  • To maintain the relationship with Ducasse Paris team and keep a kind relations with the partner’s F&B department.

  • To liaise with suppliers in order to ensure that the restaurant is always adequately stocked (linen, chemicals etc)

  • To actively supervise training sessions to ensure that staff can perform their duties correctly

  •  Other duties as assigned by Restaurant General Manager

 QUALIFICATIONS:

  • Previous experience in similar establishment (same standing)  5 years

  • Experience in establishing recruitment, training and leadership systems

  • Prior restaurant management position, with opening experience preferred

If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.

Interested person may send your resume to pilailak.w@iconsiam.com 
or contact to K.Pilailak Tel. 084-438-3279 

Bartender / Bartendy

28-Apr-2025
PRAYA AND MOON Restaurant | 53877 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

PRAYA AND MOON Restaurant


Job Description

  • Email: prayamoon2524@gmail.com
  • Tel: 0809486490

ร้านอาหารและเครื่องดื่ม

Praya and Moon - Two hi-end restaurants in Koh Phangan managed by SHI Hospitality

Kitchen

Food & Beverage
  • Head Waiter (2)
  • Hostess (2) New
  • Bartender / Bartendy (4) Urgent

รายละเอียด

- High school diploma
- Additional education, training, certificates, or experience may be required
- Availability to work nights, weekends, and holidays
- Positive, engaging personality, and professional appearance
- Basic math and computer skills
- Exceptional interpersonal and communication skills
- Strong task and time management abilities
- Eye for detail and understanding of drink mixing tools and techniques

แผนก:

Food & Beverage

จำนวน:

4 อัตรา

ระดับการศึกษา:

ม.6/ปวช. ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามประสบการณ์

ผู้ติดต่อ:

Human Resource Department

อีเมล์:

prayamoon2524@gmail.com

เบอร์ติดต่อ:

0809486490

ลงประกาศเมื่อ:

28 เม.ย. 68

Chef de Partie (Thai-Chinese)

28-Apr-2025
PRAYA AND MOON Restaurant | 53878 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

PRAYA AND MOON Restaurant


Job Description

  • Email: prayamoon2524@gmail.com
  • Tel: 0809486490

ร้านอาหารและเครื่องดื่ม

Praya and Moon - Two hi-end restaurants in Koh Phangan managed by SHI Hospitality

Kitchen

Food & Beverage
  • Head Waiter (2)
  • Hostess (2) New
  • Bartender / Bartendy (4) Urgent

รายละเอียด

- Specializing in Thai and Chinese cuisine is essential, demonstrating proficiency in preparing and presenting diverse cuisines to the highest standards.
- Knowledge of HACCP principles and practices is advantageous.
- Passion for culinary excellence, creativity, and innovation.
- Excellent communication and teamwork abilities.
- Experience at the same position advantageous.

แผนก:

Kitchen

จำนวน:

1 อัตรา

ระดับการศึกษา:

ม.3 ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Human Resource Department

อีเมล์:

prayamoon2524@gmail.com

เบอร์ติดต่อ:

0809486490

ลงประกาศเมื่อ:

28 เม.ย. 68

CDP-Western, CDP-Pizza, Demi Chef-Western

28-Apr-2025
PRAYA AND MOON Restaurant | 53879 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

PRAYA AND MOON Restaurant


Job Description

  • Email: prayamoon2524@gmail.com
  • Tel: 0809486490

ร้านอาหารและเครื่องดื่ม

Praya and Moon - Two hi-end restaurants in Koh Phangan managed by SHI Hospitality

Kitchen

Food & Beverage
  • Head Waiter (2)
  • Hostess (2) New
  • Bartender / Bartendy (4) Urgent

รายละเอียด

1. Chef De Partie-Western
Qualification
- Proven experience as a Chef de Partie or in a similar role, preferably in a premium restaurant or hotel setting.
- Exceptional cooking skills with a strong focus on Western cuisine.
- Ability to work well under pressure and in a fast-paced environment.
- Strong knowledge of food safety and hygiene regulations.
- Excellent communication and leadership skills.
- Ability to work as part of a team and take direction from senior chefs.

2. Chef De Partie-Pizza
Qualification
- At least 2 years experience as Demi Chef de Partie Pizza.
- Excellent leadership, communication, and interpersonal skills.
- Strong knowledge of Pizza making Bakery procedures and pizza styles
- Ability to thrive in a fast-paced environment and handle pressure with grace and professionalism.
- Passion for culinary excellence and a commitment to continuous learning and development.
- Knowledge of HACCP and food safety standards.

3. Demi Chef-Western
Qualification
- Basic culinary knowledge and skills in Western cuisine.
- Ability to follow recipes and instructions.
- Understanding of food safety and hygiene standards.
- Ability to work in a fast-paced kitchen environment.
- Teamwork and communication skills.
- Strong work ethic and attention to detail.

แผนก:

Kitchen

จำนวน:

3 อัตรา

ระดับการศึกษา:

ม.6/ปวช. ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Human Resource Department

อีเมล์:

prayamoon2524@gmail.com

เบอร์ติดต่อ:

0809486490

ลงประกาศเมื่อ:

28 เม.ย. 68

Commisl, II , III

28-Apr-2025
TUI BLUE The Passage Samui | 53880 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

TUI BLUE The Passage Samui


Job Description

  • Email: sect@thepassagesamui.com, sect@thepassagesamui.com
  • Tel: 0944029449, 0623561935

โรงแรม, ที่พัก

Front Office
  • General Manager (GM) (1)
  • Front Office Manager (1)

Accounting Department

Food & Beverage

SPA
  • Spa supervisor (1)

Fitness Instructor

Education:

High school diploma or equivalent.
Culinary school certificate or diploma preferred.
Experience:

Some experience in a professional kitchen environment is advantageous, but not always required.
Internship or apprenticeship in a culinary setting is beneficial.
Skills:

Basic culinary skills and knowledge of food preparation techniques.
Ability to follow recipes and instructions precisely.
Good knife skills and familiarity with kitchen equipment.
Strong organizational and multitasking abilities.
Attributes:

Passion for cooking and a keen interest in learning new techniques.
Team player with a positive attitude and good communication skills.
Ability to work efficiently under pressure in a fast-paced environment.
High standards of cleanliness and personal hygiene.
Physical Requirements:

Ability to stand for long periods.
Capable of lifting and carrying heavy items, such as bulk ingredients or kitchen equipment.
Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.
Certifications:

Food handler’s permit or equivalent certification may be required, depending on local regulations.

Demi Chef de partie

28-Apr-2025
Chi Samui Resort | 53881 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Chi Samui Resort


Job Description

  • Email: hr@chisamuiresort.com, hrchi@chisamuiresort.com, chisamuiresort1@gmail.com
  • Tel: 0904950252, 0904950252
Food & Beverage
  • Waitress / Waiter (4) New
Kitchen
  • Demi Chef de partie (1) New

Front Office

รายละเอียด

- มีประสพการณ์ในตำแหน่งอย่างน้อย 2 ปี
- มีใจรักงานบริการ
- สามารถทำได้ทั้งครัวไทย - ยุโรป
- มีความอดทนสูง

แผนก:

Kitchen

จำนวน:

1 อัตรา

ระดับการศึกษา:

ไม่ระบุ

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

HR. Department

อีเมล์:

hr@chisamuiresort.com

เบอร์ติดต่อ:

0904950252

ลงประกาศเมื่อ:

28 เม.ย. 68

Restaurant Manager

28-Apr-2025
One Touch Education Sdn Bhd | 53858 - Kota Bharu, Kelantan
This job post is more than 31 days old and may no longer be valid.

One Touch Education Sdn Bhd


Job Description

One Touch Education Sdn Bhd is hiring a Full time Restaurant Manager role in Bandar Kota Bharu, Kelantan. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • No experience required for this role
  • Expected salary: RM1,700 per month

Assistant Restaurant Manager

28-Apr-2025
One Touch Education Sdn Bhd | 53859 - Kota Bharu, Kelantan
This job post is more than 31 days old and may no longer be valid.

One Touch Education Sdn Bhd


Job Description

One Touch Education Sdn Bhd is hiring a Full time Assistant Restaurant Manager role in Bandar Kota Bharu, Kelantan. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • No experience required for this role
  • Expected salary: RM1,500 per month

Front Office Supervisor

28-Apr-2025
THE CULVERT | 53893 - Kuching, Sarawak
This job post is more than 31 days old and may no longer be valid.

THE CULVERT


Job Description

  • Supervising and coordinating the activities of the front desk team to maintain high standards of service

  • Overseeing the check-in and check-out process, managing reservations, and handling guest inquiries and requests

  • Monitoring and reporting on key performance indicators, identifying areas for improvement, and implementing solutions

  • Providing training and mentoring to front desk agents to develop their skills and knowledge

  • Liaising with other departments to ensure seamless coordination and communication

  • Handling guest complaints and concerns in a professional and timely manner

  • Assisting with administrative tasks, such as maintaining records and preparing reports

FRONT DESK SUPERVISOR

28-Apr-2025
COCOON (KUCHING) SDN.BHD | 53894 - Kuching, Sarawak
This job post is more than 31 days old and may no longer be valid.

COCOON (KUCHING) SDN.BHD


Job Description

  • Supervise and manage the front desk team, providing guidance, training and performance feedback

  • Ensure efficient check-in and check-out procedures, handling guest inquiries and resolving any issues that may arise

  • Oversee the maintenance of guest records, room availability and inventory

  • Assist with the coordination of hotel services such as housekeeping, concierge and transportation

  • Liaise with other departments to ensure a seamless guest experience

  • Implement and enforce hotel policies and procedures

  • Monitor and report on key performance indicators for the front office

Sr. Clubhouse Ofc/Clubhouse Ofc/Asst. Clubhouse Ofc (Grand Central)

28-Apr-2025
Sino Estates Management Ltd | 53888 - Kwun Tong District
This job post is more than 31 days old and may no longer be valid.

Sino Estates Management Ltd


Job Description

Senior Clubhouse Officer / Clubhouse Officer / Assistant Clubhouse Officer (Grand Central)

The successful candidate will assist the Clubhouse Manager with the daily operation of the residential clubhouse    provide quality services to residents and guests as well as organize clubhouse functions. He/she will also be responsible for the ongoing upkeep and administration of general recreational facilities.

Requirements:

  • Dip. in hotel, hospitality, sports & recreation, leisure or related disciplines with 3 years relevant experience

  • Cert. in hotel, hospitality, sports & recreation, leisure or related disciplines with 5 years relevant experience

  • Proactive, creative and able to work under pressure

  • Shift work on Sundays and public holidays will be required

  • Candidates with less experience will be considered for the position of Clubhouse Officer / Assistant Clubhouse Officer

We offer attractive remuneration packages commensurate with experience and qualifications. If you aspire to an exciting and rewarding career, send your resume immediately, quoting your present and expected salaries by clicking the button “Apply Now”.

If the applicant does not receive a response by 27 May 2025, the application will be considered unsuccessful.  Before submitting your application, please read the Personal Data (Privacy) Policy and Personal Information Collection Statement at our Company website. Information provided by applicants will be treated in strict confidence and used for recruitment purposes only.

Coffee Trainer

28-Apr-2025
Lola Nena's Pichi Pichi Inc. | 53901 - Malolos City, Bulacan
This job post is more than 31 days old and may no longer be valid.

Lola Nena's Pichi Pichi Inc.


Job Description

Join a team where you'll feel the love in the work you do!

We're searching for a talented Coffee Trainer who embodies our core values of love, respect, care, warmth, and professionalism. In this role, you'll be an essential part of our mission and be surrounded by a passionate and dedicated team. Your exceptional managing skills will shine as you tackle exciting projects, grow professionally, and make a difference.At our company, we cherish a warm and positive work environment where everyone is treated with love, respect, and care. We're committed to professionalism, always striving for excellence and integrity in all that we do. If our values resonate with you, and you're eager to start a fulfilling career, we'd love to have you apply today!

1. Training & Development

  • Develop and deliver comprehensive training programs on coffee brewing techniques, espresso extraction, and coffee tasting.

  • Train baristas and staff on coffee origins, processing methods, and flavor profiling. Conduct hands-on training sessions and workshops for new and existing employees. Provide feedback and assessments to trainees to ensure skill development. Collaborate with the opening team to train baristas for new branches, ensuring proper skill development and adherence to company standards.

2. Quality Assurance

  • Ensure quality standards are met across all coffee preparation processes. Travel between different branches to train employees and ensure consistency in coffee preparation and service standards.

3. Equipment & Technical Maintenance

  • Assist in the calibration and maintenance of coffee equipment.

4. Innovation & Product Development

  • Involve in product development and recommend improvements to coffee menus. Work closely with management to improve coffee quality and service.

5. Industry Knowledge & Trends

  • Stay updated with industry trends, innovations, and best practices in coffee preparation.

6. Other Duties

  • Perform any ad hoc tasks assigned by the immediate superior.

Qualifications:

  • Interpersonal & Communication Skills

  • Organizational & Leadership Skills

  • Technical Skills in Coffee

  • Excellent communication, problem-solving, and decision-making skills.

  • Proficient in Microsoft Office Suite and customer service software.

  • Willingness to work flexible hours, including evenings and weekends.

  • Must have a happy and positive attitude and can easily adapt to Lola Nena’s culture of Love, Care, Warmth, Respect, and Professionalism.

  • At least 2-3 years’ experience as a Coffee Trainer

Utility

28-Apr-2025
Topserve Service Solutions, Inc. | 53861 - Mandaluyong City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Topserve Service Solutions, Inc.


Job Description

URGENT HIRING
UTILITY
MANDALUYONG

-High school diploma/GED( even picture will do )
-Excellent customer service and communication skills.
-Eye for details.
-Willing to stand or walk for extended periods.
-Availability to work evenings and on weekends, including holidays.
-With janitorial experience or without experience will do
-Complete benefits and paid OT

Premium Services Executive

28-Apr-2025
Marina Bay Sands Pte Ltd | 53903 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

Operational Related

  • Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
  • Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
  • Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
  • Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
  • All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
  • Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.
  • Responsible to extend departure calls to all guests on night before / morning of departure day, to extend a bill review ( in-room / on the phone ) and to see to their luggage / transfer arrangements before bidding a fond farewell to the guests.
  • Should guest have a limousine transfer, Team Member is expected to wait for guest at the car, to bid farewell in person.
  • Cashiering duties includes closing the guest account and ensuring that the invoice is sent to guests.
  • In view of the Kids Club ( The Play Den ), being under the care of the Premium Services Team, Team Members within the team would also be rotated to be stationed at the Kids Club. Team Members would be managing the registration of all guests into the Kids Club, ensuring that only guests booked for the Family Suites are allowed access into the space.


Departmental Related

  • Attend training sessions as and when scheduled
  • Contribute to the improvement of the department
  • Demonstrate a passion and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a "can do" approach to tasks.
  • Establish and maintain positive relations with colleagues, internal/external departments
  • Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
  • Perform any other tasks as assigned by the Management.
  • Adheres to Las Vegas Sands & Marina Bay Sands code of ethics and compliance related matters


Job Requirements


Education & Certification

  • Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred

Experience

  • Advanced understanding of front office operations
  • Proficient in MS Word, Excel and Power point applications
  • Proficient with OPERA and all relevant property management systems such as OPERA

Other Prerequisites

  • A team player and takes initiative to assist other Team Members when required
  • Continuously exhibits One MBS core values (Respect, Integrity, Passion, Teamwork and Creativity) in all interactions with internal and external guests.
  • Able to handle fast paced, high volume work, while remaining highly detailed oriented
  • Excellent guest relations and communication skills
  • Good command of spoken and written English is essential. Knowledge of additional languages is an added advantage.
  • Have impeccable follow-through; and "Can Do" attitude and mindset
  • Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

F&B Captain - Origin & Bloom

28-Apr-2025
Marina Bay Sands Pte Ltd | 53907 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.

  • Assume at all times a pleasing and helpful attitude towards each Guest.

  • Handle politely and channel all telephone messages received and handle reservations.

  • Handle and solve any concerns and questions from customers.

  • Supervise servers to ensure excellent customer service is provided every time.

  • Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

  • Welcomes customers by determining their coffee interests and needs.

  • Educates customers by presenting and explaining the coffee drink menu; answering questions.

  • Sells coffees by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.

  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.

  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 1 year at supervisory level

Other Prerequisite

  • Food Safety, leadership training program.

  • Able to communicate effectively with both English and Mandarin-speaking guests

  • Willing to work various shifts, including mornings and afternoons, as well as on public holiday

F&B Supervisor - Origin & Bloom

28-Apr-2025
Marina Bay Sands Pte Ltd | 53908 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

As Supervisor, your role will be to assist the Management team with the following:

  • Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.

  • Provide strong presence and leadership amongst the team in absence of management Staff.

  • Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

  • Review operating results with the team and identify opportunities to improve performance

  • Monitor all cashiering procedures are processed in compliance with accounting standards.

  • Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.

  • Review the reservation book, pre-assign designated tables and follow up on all special requests

  • Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

  • Take personal responsibility to resolve guest issues

  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Responsible for coordinating training of all staff as required

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

  • Certificate or Diploma and extensive F&B experience

Experience

  • A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

  • Basic service and operational knowledge

  • Willing and able to work on shifts, weekends and public holidays

  • Able to perform under pressure.

F&B Captain - CUT

28-Apr-2025
Marina Bay Sands Pte Ltd | 53910 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.

  • Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.

  • Assume at all times a pleasing and helpful attitude towards each Guest.

  • Handle politely and channel all telephone messages received and handle reservations.

  • Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.

  • Handle and solve any concerns and questions from customers.

  • Supervise servers to ensure excellent customer service is provided every time.

  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 1 year at supervisory level

Other Prerequisite

  • Food Safety, leadership training program.

  • Able to communicate effectively with both English and Mandarin-speaking guests

  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

F&B Senior Captain - Koma

28-Apr-2025
Marina Bay Sands Pte Ltd | 53911 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

  • Job Responsibilities

  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.

  • Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.

  • Assume at all times a pleasing and helpful attitude towards each Guest.

  • Handle politely and channel all telephone messages received and handle reservations.

  • Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.

  • Handle and solve any concerns and questions from customers.

  • Supervise servers to ensure excellent customer service is provided every time.

  • Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 1 year at supervisory level

Other Prerequisite

  • Food Safety, leadership training program.

  • Able to communicate effectively with both English and Mandarin-speaking guests

  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Supervisor - Paiza Sky Palace

28-Apr-2025
Marina Bay Sands Pte Ltd | 53915 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

  • As Supervisor, your role will be to assist the Management team with the following:

  • Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.

  • Provide strong presence and leadership amongst the team in absence of management Staff.

  • Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

  • Review operating results with the team and identify opportunities to improve performance

  • Monitor all cashiering procedures are processed in compliance with accounting standards.

  • Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.

  • Review the reservation book, pre-assign designated tables and follow up on all special requests

  • Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

  • Take personal responsibility to resolve guest issues

  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Responsible for coordinating training of all staff as required

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

  • Certificate or Diploma and extensive F&B experience

Experience

  • A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

  • Basic service and operational knowledge

  • Willing and able to work on shifts, weekends and public holidays

  • Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Chef De Partie - CUT

28-Apr-2025
Marina Bay Sands Pte Ltd | 53920 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Be part of our diverse and inclusive team.

Job Responsibilities

As a Chef de Partie, you are required to work closely with the Sous Chef and Head Chef in order to assist with the preparation, cooking and presentation of produce. You are responsible for running a section with the assistance of Commis Chef

  • The management of a section with the assistance of Commis Chefs

  • The preparation and cooking of food to the restaurant specific standards

  • Development and supervision of the Commis Chef on section

  • Awareness and implementation of waste controls

  • Section stock control and rotation

  • Completion of the cleaning schedule for the kitchen

  • Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc

  • Detailed Knowledge of the full menu

  • Team working

  • Compliance with legal requirements under the H&S act 1974 and food hygiene

  • Adherence to all policies, procedures, standards, specifications, guidelines and training programs

  • Reporting of maintenance issues to the relevant parties

  • All restaurant and menu standards adhered to at all times

  • Food produced to highest standards and to restaurant specification

  • Wastage kept to an absolute minimum

  • Stock items used in the correct order

  • Ability to give a detailed description of all dishes

  • All health and safety requirements met and documentation including cleaning schedules and temperature records completed

  • Full support given to Sous and Head Chef and colleagues

  • Smooth and efficiently run section, tasks completed in a timely manner

  • Regular and consistent training, coaching and support given to Commis chefsJob Requirements

Education & Certification

  • Diploma/Degree in Culinary Arts/ Pastey or related field preferred

Experience

  • Minimum 5 years of experiences in a full fletch kitchen with at least 2 years in the similar capacity

Competencies

  • Possess food hygiene and safety certification

  • Able to work on rotating shifts, weekends & public holidays

  • Demonstrates a full understanding of their role and carries it out in line with their job description

  • Works effectively with the rest of the team

  • Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources

  • Communicates clearly, professionally and concisely whilst actively listening to others and giving consideration to their needs and opinions

  • Tries to take the bigger picture into consideration and is confident as to when and where to seek guidance and clarity from senior members of the team.

F&B Assistant Manager - Origin & Bloom

28-Apr-2025
Marina Bay Sands Pte Ltd | 53923 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

The Assistant Manager will assist the Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Captains, Cashiers, Hosts and Service Attendants.

This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands’ short and long term goals are met

  • Support the Management team in achieving the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills

  • Deputize for the General Manager, Assistant General Manager and Manager during his/her absence

  • Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

  • Review operating results with the team and identify opportunities to improve performance

  • Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios

  • On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order

  • Inspect food items are set in proper quantities and to Hotel standards

  • Review the reservation book, pre-assign designated tables and follow up on all special requests

  • Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

  • Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate

  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Supervise, mentor, train, schedule and evaluate staff. Prepare and deliver all staff reviews.

  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Maintains staff files

  • Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc

  • Approves the schedule and flex day requests for all restaurant staff

  • Responsible for coordinating training of all staff as required

  • Coordinates inventories and orders food and beverage products, supplies and equipment as required

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

  • Holds daily pre-shift meetings and departmental meetings as needed

Job Requirements

Education & Certification

  • Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

  • A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

  • Fluent in English, knowledge of additional languages is a plus.

  • Knowledge of cuisines, their preparation and service.

  • Be willing to work any day and any shift.

  • Able to perform under pressure.

F&B Bartender - Mott 32

28-Apr-2025
Marina Bay Sands Pte Ltd | 53924 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

  • Maintain complete knowledge of:

    1. All menu items available in the bar.

    2. All liquor brands, beers, and non-alcoholic selections available in the bar.

    3. Every wine/champagne by the glass and major wines on the wine list.

    4. Designated glassware and garnishes for drinks.

    5. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

    6. Daily menu specials and out of stock items.

    7. Bar layout, table set-ups, hours of operation.

    8. Imputing of items in the Info Genesis system.

    9. Daily arrival / departure, VIPs.

    10. Be aware of in-house group activities, locations and times.

    11. Correct maintenance and use of equipment.

    12. All department policies / service procedures.

  • Attend line-ups with other staff and review all information pertinent to the day's business.

  • Check own grooming and attire standard.

  • Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.

  • Communicate closely with Captains and Service Attendants to ensure quality service is achieved.

  • Assist other bartenders and service attendants whenever possible.

  • Perform work and side duties in accordance with departmental procedures.

  • Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.

  • Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

  • Upsell to guests whenever possible.

  • Transport linens to bar whenever required.

  • Prepare special items for events in accordance with superior's requests.

  • Attend meal breaks as assigned.

  • Prepare workstations & pantries, ensuring compliance to departmental standards.

  • Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;

  • Ensuring that all procedures are carried out to departmental standards.

  • Participate and contribute in all designated meetings and training sessions.

  • Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.

  • Anticipate, acknowledge and respond promptly to guests requests at all times.

  • Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.

  • Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.

  • Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.

  • Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.

  • Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.

  • Ensure all assigned closing duties are completed before signing out.

  • Take part in formal training programs.

  • Provide feedback of any problems to the Superior.

  • Work to be part of a cooperative working climate, maximizing productivity and employee morale.

  • Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.

  • Review status of assignments and any follow-up actions with Manager on Duty.

  • Successful completion of the training/certification processes.

  • Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

Education & Certification

  • Diploma in Hospitality and Tourism is an advantage.

Experience

  • Minimum 12 months in bartending experience

Other Prerequisite

  • Meet the legal age to handle alcohol for work purposes

  • Proficient in written and verbal English

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

F&B Assistant General Manager - Paiza Sky Residence

28-Apr-2025
Marina Bay Sands Pte Ltd | 53925 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

  • Assist General Manager in successfully opening and maintained management of Paiza Sky Residence.

  • Overall knowledge of the food and beverage industry – Strong wine knowledge a plus

  • Accountable for planning, coordinating and managing a medium to large staff and services to ensure efficient and effective F&B operations

  • Upholding strict adherence to hygiene standards and customer service standards at all times

  • This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant

  • Provide strong presence and leadership amongst the team in absence of the General Manager.

  • Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency

  • Develop promotional activities which generate increased revenue and stimulate increased activity.

  • Review operating results with the team and identify opportunities to improve performance

  • Ensure all cashiering procedures are processed in compliance with accounting standards

  • Monitor and minimize wastage of consumables and maintain labor productivity ratios

  • Anticipate heavy business times and organize procedures and schedules to accommodate business levels

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Responsible for coordinating training of all staff as needed.

  • Coordinates inventories and orders food and beverage products, supplies and equipment as needed.

  • Holds daily pre-shift meetings and departmental meetings as needed.

  • Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 3-5 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain

Other Prerequisite

  • Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.

  • Enjoys problem solving and can think outside-the-box in difficult situations.

  • Team oriented approach to management with a mindset of open communications.

  • Capable of building and managing relationships with multiple departments as well as key customers.

  • Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

  • Willing and able to work on shifts, weekends and public holidays

  • Able to perform under pressure

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Minibar Supervisor

28-Apr-2025
Marina Bay Sands Pte Ltd | 53926 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

  • Assign Team Members with duties and inspect work quality according to standards
  • Supervise, train, support and monitor Team Members
  • Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate by setting good examples
  • Requisite stocks
  • Ensure PAR stock levels are maintained
  • Responsible for ensuring accurate postings on Opera based on actual consumption & replenishment report
  • Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement
  • Maintain daily stock count (opening/closing) list
  • Supervises the work of the Minibar Controllers & GSAs, ensuring that all items that are delivered are properly stored and accurately tracked
  • Support Assistant Manager & Manager in daily operation
  • Responsible for investigating disputes raised by guest / operational departments
  • Coach and counsel Team Members on work performance
  • Ensure clear and effective communication between Minibar and other departments
  • Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations

Education & Certification

  • Diploma in education or related field preferred

Experience

  • Minimum 1 year experience in Minibar
  • Hospitality background with Opera knowledge would be an advantage

Other Prerequisites

  • Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements
  • Strong leadership skills to teach and manage Team Members
  • Ability to work both independently and in a Team
  • Ability to obtain and supervise the use of equipment and materials needed

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Revenue Manager

28-Apr-2025
Worldwide Hotels Management (H) Pte. Ltd. | 53867 - Marine Parade, Central Region
This job post is more than 31 days old and may no longer be valid.

Worldwide Hotels Management (H) Pte. Ltd.


Job Description

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

 

KEY KPI’s 

  • KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
  • KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
  • KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels. 

 

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

  • Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System 
  • Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review. 
  • Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
  • Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
  • Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
  • Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
  • Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
  • Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution. 
  • Participate in company's sustainability effort for the environment and being an inclusive employer.

 

Job Requirement

  • Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
  • Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
  • Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
  • Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
  • Strong team playing skills and act with utmost integrity.

Assistant Front Office Manager

28-Apr-2025
Okada Manila | 53900 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Okada Manila


Job Description

I. MAJOR RESPONSIBILITIES AND DUTIES:

 

  • Has knowledge of operational system being used in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment’s being used at the operations.
  • Establishes and maintains department organization, manning and productivity ensuring a smooth operation based on forecasted occupancy.
  • Hires the best individual based on the market condition
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
  • Maintains and enforces all quality standards and procedures from guest’s pre-arrival, to guest’s arrival, during guest’s stay and departure
  • Manages the group requirements to ensure that commitments are efficiently delivered
  • Checks and monitors departures and arrivals
  • Monitors workflow in the various sections under the Front Office; ensures that all areas are properly covered
  • Conducts Rooms Controlling meeting and team briefings, monthly meetings
  • Monitors daily room situations
  • Handles guest complaints and service recovery
  • Drives upsell revenue
  • Prepares, reviews and submit all reports in a timely manner
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues
  • Identifies the training needs of the Front Office team and conducts the training whenever possible
  • Performs other tasks that maybe assigned by the Management from time to time
  • Actively participates in hotel activities

 

II. JOB SPECIFICATIONS

 

Educational Requirement:

  • Diploma or degree in Hospitality Management is preferable

 

Experience Requirements:

  • Minimum of 3-5 years management experience in a Front Office position within a luxury 5 Star International Hotel
  • International or local customer relations exposure

 

Skills and Attributes:

Leadership Skills

  • Has effective leadership skills, staff motivation
  • Excellent in planning and has good execution skills
  • Displays exceptional commitment to improving customer service
  • Motivates others to achieve business objectives and common goals
  • Provides visible leadership to employees

 

Technical Skills

  • Understanding of Hotel Property Management System (preferably Opera)
  • Has good financial and business acumen
  • Computer literate

 

Other Qualifications:

  • Skilled in written and spoken English
  • Service oriented, has initiative, calm and organized
  • Able to work under pressure, on overtime, on flexible shifts
  • including overnight, weekends and holidays on rotation basis

Sous Chef (Japanese Cuisine)

28-Apr-2025
Okada Manila | 53902 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Okada Manila


Job Description

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Supervises daily operations of the kitchen to ensure consistent production of high quality food items to meet or exceed guest expectations

  • Assists the Chef de Cuisine and Senior Sous Chef in performing administrative tasks

  • Ensures that duty rosters of rank and file personnel are properly filled out so that the manpower distribution is relevant and consistent with the operational demands of the department

  • Maintains food stock levels of sufficient quantity to prevent oversupply and avoid spoilage and unnecessary expiration of food items

  • Responds to and handles food related guest complaints and issues professionally for immediate service recovery and maintain guest satisfaction

  • Designs training modules and conducts skills training based on training needs for skills development and professional growth of staff

  • Assesses all food preparation equipment and fill out maintenance reports and work orders to ensure equipment is operating at its optimum potential

  • Coordinates with the Senior Sous Chef in maintaining strict adherence to Food Hygiene and Sanitation standards

  • Coordinates with the Chef de Cuisine and Human Resources Dept. regarding disciplinary procedures for non-compliance to hotel policies on conduct and behavior

  • Completes other relevant tasks assigned by the Chef de Cuisine

 

II. JOB SPECIFICATIONS

Educational Requirement:

  • Preferably college graduate with degree in HRM or related course

Experience Requirements:

  • 12 years culinary experience specifically in Japanese cuisine; 3 years in the same capacity

Leadership Skills:

  • Able to communicate and coordinate with the service to manage smooth flow of operations

  • Must have strong organizational skills

  • Must have training and coaching skills

  • Able to make recommendations to Immediate Superior regarding promotions and succession

Technical Skills:

  • Must possess working knowledge of procurement software (i.e RedRock)

  • Must possess working knowledge of employee scheduling software (i.e. Mizzisoft)

Other Qualifications:

  • Must have strong administrative skills

  • Able and willing to work for long hours and on holidays

Assistant Information Technology Manager - Cordis, Hong Kong

28-Apr-2025
Langham Hotels (Cordis) Limited | 53891 - Mong Kok, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Langham Hotels (Cordis) Limited


Job Description

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

About Langham Hospitality Group

 
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

 
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

 

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

 

We are seeking a person who can be a strong support in the I.T. team.


Are you devoted to?

  • Work as a team to assist in maintaining smooth operation of in-house computer systems
  • Provide I.T. support to both hotel guests and colleagues

Are you vibrant with?

  • Related experience, preferable in hotel
  • Good communication and interpersonal skills
  • A cheerful personality at work, and follow policies and procedures

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues 
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

“Cordis” means HEART in Latin.  We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Work-life balance (5-day work week)
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more

 

For more information about the property, please visit https://www.cordishotels.com/en/hong-kong/

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

---

CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3072

F (852) 3552 3079

 

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

 

Assistant Executive Housekeeper

28-Apr-2025
Royal Plaza On Scotts | 53916 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Royal Plaza On Scotts


Job Description

Job Summary:

Reporting to the Executive Housekeeper, you will be overseeing, managing, and directing the day-to-day operations in the Housekeeping department. You will play a key leadership role in maintaining a clean, hygienic, safe, and comfortable environment, while driving the team to consistently deliver the highest standards of housekeeping service to create colorful guest experiences.

Job Responsibilities:

  1. Oversee the daily work assignments and duty roster of Housekeeping personnel, ensuring tasks are carried out efficiently and according to standards.

  2. Identify training needs, implement departmental training plans, and ensure staff are properly trained in the use and care of all housekeeping equipment, including monitoring maintenance and repair needs.

  3. Conduct daily briefings and communicate changes to the team when needed.

  4. Assists the Executive Housekeeper in personnel matters such as (but not limited to) manpower planning, interviewing, performance management, counselling, and establishing effective employee relations.

  5. Support the Executive Housekeeper on departmental issues, acting on his / her behalf during his / her absence.

  6. Monitor cost and manage the monthly expenses and forecast of the department. Assist in the preparation of annual manpower and expenses budget.

  7. Inspect guest rooms, public areas, and VIP rooms daily to ensure cleanliness, functionality, and adherence to quality standards, directly resolving any discrepancies or issues.

  8. Collaborate with Front Office to ensure availability of clean, vacant rooms, and with Engineering to address repair and maintenance needs promptly.

  9. Liaise and work closely with external vendors such as pest control, housekeeping contractor and laundry services, ensuring outsourced services meet hotel standards.

  10. Ensure guest requests and preferences are met, responds to guest complaints, and takes appropriate service recovery actions to enhance guest satisfaction.

  11. Continuously evaluate standard operating procedures to ensure staff performance aligns with organizational standards, while ensuring compliance with housekeeping policies, procedures, and guidelines.

  12. Review and analyze guest feedback, and initiates improvements as needed.

  13. Oversee store requisitions, monitor par stock levels, and implement cost-effective strategies for managing housekeeping supplies and equipment.

  14. Plan, schedule, and manage periodic deep cleaning, while collaborating with the Engineering department on preventive maintenance initiatives.

  15. Respond to emergencies following established protocols.

  16. Any additional duties or projects assigned by Management.

Requirements:

  1. Min. 3 years of managerial experience in Housekeeping within the Hospitality industry

  2. Strong leadership and team management abilities

  3. Excellent interpersonal and problem-solving skills, with the ability to work independently under tight deadlines

  4. Knowledge of the OPERA system

  5. This is a shift-based position across a 5-day work week

Management Trainee

28-Apr-2025
AJO 101 | 53864 - Pangasinan, Ilocos Region
This job post is more than 31 days old and may no longer be valid.

AJO 101


Job Description

Qualifications:
Assistant Restaurant Manager
-Preferably with work experience in Food Service Industry
-Graduate of any 4-year Business related course
-Must be Flexible & Willing to travel/Reassigned (Laguna/Visayas)

To apply Walk-in Submit your Resume at Mang Inasal HR Office located at 4th floor, Room 407 Mount Crest Hotel Legarda.
Email address: hrrecruitment.manginasal@gmail.com
*Kindly Indicate the Positions you are Applying for
Apply now and Get Hired on the Spot

Front Desk Manager

28-Apr-2025
EM Grand Spa | 53860 - Paranaque City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

EM Grand Spa


Job Description

Supervising day-to-day operations of front desks and reception areas
Training and managing staff
Addressing customer complaints and queries
Managing budgets and preparing reports
Assisting the Front Office Manager in administering front office functions

Hotel Front Desk

28-Apr-2025
Pro-hygienics Corporation | 53897 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Pro-hygienics Corporation


Job Description

  •  Candidate must possess a Bachelor's Degree in Hotel and Restaurant Management, Tourism, or any other related course.

  • Fresh graduates are encouraged to apply.

  • With a pleasing personality and good communication skills.

  • Excellent organizational and multi-tasking abilities.

  • With good working attitude.

  • CAN START ASAP

  • WILLING TO WORK IN MALATE, MANILA

Hotel Manager

28-Apr-2025
Frontier Ortigas Hotel and Resort Corporation | 53898 - Pasig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Frontier Ortigas Hotel and Resort Corporation


Job Description

 

Job Description

  • The Hotel Manager oversees the daily operations of Rooms, Kitchen, Restaurants, Bar and Events, Engineering, and Security departments.

  • Reports directly to the General Manager and is responsible for planning and organizing the functions of the departments, ensuring alignment with budget goals, guest service standards, safety protocols, and overall maintenance through effective leadership, supervision, and motivation.

  • Assists in the development and implementation of the Business Plan, Marketing Plan, Budget and Management by Objectives Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.

  • Co-ordinates functions and activities with General Manager and Corporate associates as appropriate.

  • In the absence of the General Manager, assumes responsibilities and authorities as appropriate. Keeps General Manager informed of any unforeseen events which may occur in his absence.

  • Interacts with guests and individuals outside the hotel, including, but not limited to current and potential clients, Corporate Executives, owing company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community

  • Ensure highest level of service standard through supervision of Hotel Department heads.

Assistant Guest Relation Manager

28-Apr-2025
Elephanthills Co., Ltd. | 53884 - Phanom, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Elephanthills Co., Ltd.


Job Description

- Responsible for the overall management of the operation of the hotel. 

- Monitor the co-ordination between all departments for smooth & efficient operations. 

- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. 

- Maintain constant communication with management and staff to ensure proper operations of the organization - Providing timely and constructive feedback to all direct reports as and when required either formally or informally. 

- Any other duties assigned.

 

Tel 0932433248

Front Office Assistant

28-Apr-2025
Hotel Pudu Plaza | 53895 - Pudu, Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Hotel Pudu Plaza


Job Description

Hotel Pudu Plaza is hiring a Full time Front Office Assistant role in Pudu, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Expected salary: RM1,800 - RM2,200 per month

  • Perform reception duties such as greeting and welcoming hotel guests
  • Handle check-in and check-out process
  • Verifying guests' registration information, processing payments and issuing room keys
  • General cashiering duties (Paid outs, billing, cashier closure)
  • Answer and direct incoming phone calls
  • Receiving and delivering all incoming and outgoing mail and packages
  • Other duties, as assigned

Assistant Manager - Materials

28-Apr-2025
Andaz Singapore | 53927 - Rochor, Central Region
This job post is more than 31 days old and may no longer be valid.

Andaz Singapore


Job Description

  • Assists Materials Manager with the development and maintenance department’s policies and procedures (PNP) and standard operation procedure (SOP) within the Division.

  • Assists Materials Manager to carry out annual review on department PnPs & SOPs to accurately reflect any changes.

  • Assists Materials Manager to establish and maintain a system of documentation for preferred supplier listing, Hotel purchase list, product specification listing, etc.

  • Assists the Materials Manager to enforce internal control Policy and Procedure throughout the department, regarding purchasing, receiving, inventory control and issuing processes.

  • Assists to monitor all cost in the Materials Department and initiates and maintains measures to control these.

  • Contributes to all forecasting and business planned activities by providing historical information and cost projections.

  • Align individual and team’s goals to contribute to business and financial objectives of the hotel

  • Assists the Director of Finance and Materials Manager with the preparation and regular update of the Materials Departmental Budget and ensuring that targets are met and costs are effectively controlled.

  • Implements and enforces all operating and control procedures to ensure that movement of goods into and within the hotel is properly accounted for.

  • Advises departments directly of any excessive purchases or consumption of inventory and to recommend practices to reduce such cost, including alternative sources for products.

  • Assists in the input and maintenance of system data namely: Item Codes, Par Stock, items to be included as inventory items, re-order points, item listing, and Purchase Orders, Unit of Measure, and inventory levels for all items maintained in inventory.

  • Coordinates purchase specifications for food and beverage in conjunction with purchasing, receiving, and issuing.

  • Assists to conduct annual performance reviews and regular check-ins with team members so as to support their professional development goals.

  • Provide guidance and training to any Materials associates and when required, ensure all Materials associate are performing to the Department required standards.

OJT/INTERNS

28-Apr-2025
Elijah Hotel and Residences | 53899 - Salawag, Dasmarinas City, Cavite
This job post is more than 31 days old and may no longer be valid.

Elijah Hotel and Residences


Job Description

Elijah Hotel and Residences is hiring a Full time OJT/INTERNS role in Salawag, Calabarzon. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • No experience required for this role

Job description

ELIJAH HOTEL AND RESIDENCES is  now accepting HOTEL INTERNS

Hotel Locations: Salawag Crossing, Brgy. Salawag, Molino - Paliparan Road, Dasmariñas, Philippines

To be assigned in Hotel Operations: Housekeeping, Public Areas, Kitchen, Front Desk, Banquet, Café, & Back Office

Minimum 300-800 hours, Hospitality Management / Tourism or related courses

Requirements: Letter of endorsement from your school, Memorandum of Agreement (MOA), Waiver of Financial Obligations, Copy of Vaccination Card and Medical Clearance (*You may refer to any clinic basic package such as Urine Analysis, Fecal/Stool Analysis, Chest X-ray, and Annual Physical Examination).

Job Types: Full-time, OJT (On the job training)

Schedule:

  • 8 hour shift

Job Type: OJT (On the job training)

Restaurant Manager

28-Apr-2025
DC FIRM CORPORATION | 53866 - San Juan, Balagtas, Bulacan
This job post is more than 31 days old and may no longer be valid.

DC FIRM CORPORATION


Job Description

Key Responsibilities:
• Manage day-to-day restaurant operations, ensuring smooth service and guest satisfaction.
• Lead, motivate, and train front-of-house and back-of-house staff.
• Monitor and maintain quality standards for food, service, cleanliness, and ambiance.
• Handle guest feedback and resolve any complaints promptly and professionally.
• Manage inventory, ordering, and supplier relationships.
• Create staff schedules and manage labor costs efficiently.
• Assist in planning and executing special events and promotions.
• Implement and maintain health, safety, and sanitation standards.
• Collaborate with the culinary team to ensure menu consistency and quality.
• Analyze sales reports and suggest ways to optimize profitability.
• Foster a positive and professional work environment aligned with Eraya’s culture and values.
Qualifications:
• Proven experience as a Restaurant Manager or similar role, preferably in upscale or contemporary dining.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Good understanding of restaurant financials (P&L, budgeting, forecasting).
• Knowledge of Asian cuisine and fine dining service standards is a plus.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Benefits:
• Competitive salary
• Service Charge
• Staff meals
• Tips
• Free Motorcycle Parking

SUPERVISOR

28-Apr-2025
FU LU SHOU SUPPLY PTE. LTD. | 54000 - Sembawang, North Region
This job post is more than 31 days old and may no longer be valid.

FU LU SHOU SUPPLY PTE. LTD.


Job Description

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.

• Ensuring that the work environment is safe, secure and healthy.

• Meeting deadlines.

• Approving work hours.

• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.

• Excellent communication skills.

• Eye for detail and accuracy.

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional appearance and attitude.

• Computer literacy.

• Proactive organizational skills.

• High school diploma.

• Ability to keep a positive attitude in a fast-paced environment.

Housekeeper (Oasia Resort Sentosa)

28-Apr-2025
Far East Organization | 53917 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



Job description:

Responsibilities
  • Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
  • Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
  • Take charge of assigned areas and ensure housekeeping services are in line with the established standards
  • Conduct random checks on service areas
  • Ensure trolleys are replenished and properly parked at designated areas
  • Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
  • Ensure work orders and requests are carried out promptly and efficiently
  • Investigate and follow up on feedback regarding housekeeping services
Requirements
  • O-Level or equivalent
  • At least 2 years of supervisory experience in Hotel Housekeeping
  • Proactive, meticulous and able to perform strenuous activities and handle heavy load

Sous Chef - Pica Pica

28-Apr-2025
Epicurean Management Limited | 53890 - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Epicurean Management Limited


Job Description

Responsibilities:

  • Assist the Head Chef in daily kitchen operations and food preparation

  • Oversee and mentor junior chefs and kitchen staff

  • Ensure high standards of food quality, presentation, and consistency

  • Maintain a clean, safe, and organized kitchen environment, adhering to hygiene and safety standards

  • Assist in inventory management, stock control, and supplier orders

  • Ensure efficient coordination during busy periods to meet service deadlines

 

Requirements:

  • Proven experience as a Sous Chef or in a similar role, with a minimum of 3 years. Spanish cuisine experience is a plus

  • Strong knowledge of kitchen operations and culinary techniques

  • Ability to work under pressure in a fast-paced environment

  • Good communication and organizational skills

  • Good command in written and spoken English and Chinese

Benefits:

  • 8-Day Off/Month

  • 10-14 Days Annual Leave

  • Duty Meal

  • Medical Subsidization

  • Discretionary Bonus

 

Attractive remuneration and fringe benefits will be offered to the right candidates. Interested parties, please provide your availability, current and expected salary by clicking “Apply Now”.

We are an equal opportunity employer. All applications received will be used strictly for selection purposes only. Your application may also be considered for other suitable positions within the Epicurean Group. Unsuccessful applications will be destroyed after 6 months. 

General Manager | Claudine

28-Apr-2025
The Lo & Behold Group | 53869 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Lo & Behold Group


Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As General Manager, you will help to steer our ship through different landscapes, identifying business opportunities and having direct ownership of the business’ impact and outcomes. As a leader, you will also be in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.

Your responsibilities include:

Duties & Responsibilities:

This role requires a leader who is visible, energetic and has strong ethics. You will be passionate about developing the team while maintaining and promoting a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

You will be accountable for the restaurant’s business performance, and in setting the overall goals in alignment with the overall strategic direction. This person will have an overall responsibility for the management of all operations of the restaurant and in maintaining high standards of excellence.

As a member of the restaurant’s leadership team, this person will actively represent the restaurant’s mission and values as appropriate at Board meetings and external events. You will be comfortable with stakeholders’ management and balancing the best outcomes in the best interests of the venue.

General Management

  • Overseeing daily operations - manage restaurant standards and guest service.
  • Having strong wine/beverage knowledge and market trends to provide the direction and vision to the beverage team.
  • Developing and executing well thought through plans to achieve daily and monthly targets.
  • Manage staff, overseeing work schedules and assigning specific duties.
  • Create and improve standard operating procedures for service and product preparation.
  • Oversee venue equipment and facilities management / maintenance.
  • Conduct regular audits on the general cleanliness and maintenance of the venue and take corrective action as necessary.
  • Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards.
  • Plan and manage activities with the Marketing department relating to sales promotions, events, etc.
Human Resource & Financial Management
  • Manpower planning and budgeting.
  • Supports the Chef Partner with the overall responsibility on Odette’s Profit & Loss statement.
  • Analyze Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools.
  • Ensures staff development plans are in accordance to the needs of the business.
  • Determine staffing requirements, interview, hire and train new employees, and oversee the administrative processes while in compliance with local employment laws.
  • Drives the direction and expectations for the team to achieve team goals.
  • Implementing training and development strategies for the front of house team.
  • Monitors and liaises with the group Human Resources team on all venue related support required.
  • Liaises with group Human Resources team regarding employee movements and performance feedback.
  • Ensures that balance of venue specific expectations is in compliance with the group’s mission and vision.
We love people who:
  • Go above and beyond to make someone else's day.
  • Are thoughtful and kind, while upholding high standards.
  • Own outcomes and drive solutions.
  • Are ever-curious and always learning.
Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.#J-18808-Ljbffr

Chief Operating Officer (COO) based in Singapore or REMOTE

28-Apr-2025
INTERNATIONAL PEOPLE SOLUTIONS | 53870 - Singapore
This job post is more than 31 days old and may no longer be valid.

INTERNATIONAL PEOPLE SOLUTIONS


Job Description

Job description

We're on the hunt for a skilled Chief Operating Officer for our client, a major player in the mobile advertising scene. This is a bit hush-hush, but we need someone with serious experience in growing companies, especially in the ad game. You'll be the right-hand person to the CEO, making things happen and streamlining operations.

About the Role: Our client is making waves in the mobile advertising world, focusing on their own tech and O&O inventory. They're big in two areas:

  1. Gaming: Think Rewards Technology & own app. Gamers make money, developers get ad profits. Win-win, right?

  2. Non-Gaming: In-house software for Fintech, Insurance, Shopping, and more.

Your Responsibilities:

Team Building/Development:

  • Create a work vibe that everyone loves.
  • Train and develop the crew to be all-around stars.
  • Set policies that keep the culture on point.
  • Make sure everyone's got a clear path for career growth.
  • Be the mentor everyone wishes they had.
  • Help pick the right folks who fit right in.

Operational Efficiency:

  • Make sure every department is running smoothly.
  • Handle day-to-day business stuff and coordinate with all the departments.
  • Automate tasks so everyone can be super productive.
  • Team up with the CEO/Product squad for features that make life easier.
  • Keep the money stuff in check, making sure everyone gets paid on time.
  • Set up KPIs and reports so each department knows how awesome they're doing.
  • Tech integration with MMPs? Yeah, you got that covered.
  • Support teams? Make 'em efficient and automate problem-solving.

Management Duties:

  • Team up with the CEO to make the company dreams a reality.
  • Dive into new areas of business that could be the next big thing.
  • Make sure the CEO has the lowdown on the company's financial game.
  • Help with financing and investment stuff.
  • Build a stellar executive team.
Requirements
  • 5+ years in operations management.
  • Know the ins and outs of (mobile) advertising and gaming and how different departments operate.
  • Budgeting and forecasting experience.
  • Proven track record of growing companies from startup to established.
  • Experience managing tech teams.
  • Familiarity with support systems like Intercom.
  • Expertise in hiring and team-building.
  • Highly organized and adept at prioritizing.
  • Strong communication skills, both verbal and written.
  • Proficient in conflict resolution.

If you're up for the challenge and ready to be the COO superhero, hit us up! This gig is the next big thing, and we want you on the team. Apply now, and let's make some waves together!

#J-18808-Ljbffr

Chief Engineer

28-Apr-2025
Accor Asia Corporate Offices | 53871 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , Join us and become a Heartist .

Job Description

Job Purpose

This position is responsible for ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

  1. Conduct daily briefings and ensure that all pertinent information is well received by team members.
  2. Supervise and manage daily activities of the department.
  3. Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  4. Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations.
  5. Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors.
  6. Supervise the maintenance and repair of the interior and exterior of buildings, hotel rooms and contents.
  7. Ensure the execution and achievement of the hotel's preventive maintenance program.
  8. Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions, etc.
  9. May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third-party security firm contracted for such purposes.
  10. Monitor budget and control expenses within all areas of the department.
  11. Participate in the preparation of the annual departmental operating budget and financial planning.

Team Management

  1. Plan for future staffing needs.
  2. Interview, select and recruit team members.
  3. Identify and develop team members with potential. Mentor and train appropriate employees for upward growth.
  4. Conduct performance reviews with the team.
  5. Constantly monitor team members’ appearance, attitude and degree of professionalism.
  6. Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
  7. Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
  8. Prepare payroll and gratuity reports.
  9. Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operational issues and provide a regular forum for department communication.

Other Responsibilities

  1. Be fully conversant with hotel fire & life safety/emergency procedures.
  2. Comply with hotel and department policies and procedures at all times.
  3. Attend all briefings, meetings and trainings as assigned by management.
  4. Report for duty on time wearing clean and complete uniform at all times.
  5. Maintain a high standard of personal appearance and hygiene at all times.
  6. Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

• Bachelor’s degree in Engineering.

• Minimum 5 - 10 years of relevant experience in a similar capacity.

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Colony Kitchen - Sous Chef (Modern Western Cuisine)25071302

28-Apr-2025
The Ritz-Carlton Millenia Singapore | 53872 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Ritz-Carlton Millenia Singapore


Job Description

JOB SUMMARY

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.

• Assists Executive Chef with all kitchen operations and preparation.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Assists in determining how food should be presented and creates decorative food displays.

• Maintains purchasing, receiving and food storage standards.

• Ensures compliance with food handling and sanitation standards.

• Performs all duties of kitchen managers and employees as necessary.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with all applicable laws and regulations.

• Follows proper handling and right temperature of all food products.

• Operates and maintains all department equipment and reports malfunctions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures property policies are administered fairly and consistently.

• Communicates performance expectations in accordance with job descriptions for each position.

• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities 

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Restaurant Manager

28-Apr-2025
AN XIN BUSINESS CONSULTANCY PTE. LTD. | 53873 - Singapore
This job post is more than 31 days old and may no longer be valid.

AN XIN BUSINESS CONSULTANCY PTE. LTD.


Job Description

Roles & Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

General Manager

28-Apr-2025
XEVI PTE. LTD. | 53874 - Singapore
This job post is more than 31 days old and may no longer be valid.

XEVI PTE. LTD.


Job Description

Improve efficiency and increase profits while managing the overall operations of a company or division. Duties include managing staff, overseeing the budget, employing marketing strategies, and many other facets of the business. Often report to higher-level managers or executives and supervise lower-level managers. Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Executive Chef

28-Apr-2025
Qtech Queueing System Pte Ltd | 53875 - Singapore
This job post is more than 31 days old and may no longer be valid.

Qtech Queueing System Pte Ltd


Job Description

Key Responsibilities

  • Excellence in North Indian cuisine and baking & pastry, south Indian, Indian sweets.
  • Designing delicious and attractive menus and continuously making improvements.
  • Develop a relationship with regular customers.
  • Follow food and safety regulations.
  • Order food supplies for the kitchen.
  • Ensure that customers are satisfied with food and service.
  • Assist with marketing events.
  • Create restaurant policies.
  • Maintaining positive customer relationships, processing complaints, and responding to customer needs.

Duty Manager

28-Apr-2025
Accor Asia Corporate Offices | 53904 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
  • Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
  • Coaching and training the Front Office team to improve or maintain the high service standards
  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
  • Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
  • Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
  • Ensure that public areas are clean and well presented with regular monitoring.
  • Welcoming of VIPs in the absence of Management.
  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
  • Ensure that the night audits are conducted effectively and accurately.
  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
  • Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • To represent the Management in their absence for any emergency situation that may arise.
  • To conduct regular patrolling of the hotel premises to ensure all are in order
  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
  • Any other reasonable request as required by Hotel Management.

Qualifications

  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Recruitment, selection and training of team members.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Ability to lead, develop and mentor the Front Office team.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains co-operative working relationships.

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