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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

GUEST RELATIONS SUPERVISOR (FRONT OFFICE/CONCIERGE)

Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office-Required to speak Japanese) to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Guest Services Executive is responsible in playing a vital role in meeting and exceeding guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The Guest Services Executive reports to the Front Office Manager.

As Japanese-speaking Guest Relations Supervisor, you will be responsible for the following duties: 

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.

• Manage room control, monitor availability and efficient release of rooms for arrival guests.

• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.

• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.

• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.

• Identify guests for meet and greet from the arrival and departure reports.

• Handling cashiering duties.

• Monitor major group movement and coordinate with the various departments.

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

• Attend scheduled meetings.

• Well-versed with Mandarin Oriental Hotel Group goals and information.

• Attends to guests with regards to general inquires, request and complaints.

• Meet and greet all the guests upon their arrival and /or departure.

• Extensively collect and gather all feedbacks from guests.

• Conduct Courtesy calls to guests during the course of their stays.

• Assist in VIP check in.

• Assist in major group movements.

• Communicate effectively with Japanese-speaking guests to understand and address their needs.

• Perform any other duties as assigned by Superior.

As Japanese-speaking Guest Relations Supervisor, we expect from you:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

• Good communication and interpersonal skills

• Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests

• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.

• Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities

• Enjoys interacting with guests and working in a fast paced environment

• Candidate must be able to work rotationary shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

The Assistant Manager, Guest Services plays a key role in delivering exceptional arrival and departure experiences. This position ensures operational excellence at the lobby and driveway, upholds luxury brand standards, and leads the Guest Services team in creating memorable and personalized guest journeys.

Summary of Responsibilities:

• Ensure strategic manpower deployment to support daily operations, peak periods, and high-profile events while maintaining productivity and service excellence.

• Oversee and coordinate all group arrivals, departures, and movements, ensuring seamless execution and attention to detail.

• Lead the management of driveway operations and traffic flow, particularly during large-scale events, VIP movements, and peak check-in/check-out periods.

• Collaborate closely with Convention Services and event organizers to ensure accurate handling of group luggage, deliveries, and flawless coordination.

• Prepare and review rosters to balance operational efficiency, colleague wellbeing, and cost control.

• Maintain a strong and visible presence in the lobby and driveway during critical guest flow periods to ensure smooth operations and immediate service recovery when required.

• Personally oversee the arrival, rooming, and departure of VIP and key guests, ensuring all preferences and special arrangements are executed to perfection.

• Conduct regular service audits to ensure compliance with brand standards, luxury service expectations, and operational procedures.

• Lead, coach, and inspire the Guest Services team through structured training, performance monitoring, and continuous development.

• Address performance matters with professionalism and integrity, including coaching, counseling, and disciplinary action where necessary.

• Proactively manage guest feedback, requests, and complaints, ensuring timely resolution and effective service recovery.

• Respond decisively to emergency situations, ensuring guest and colleague safety at all times.

• Participate actively in departmental and cross-functional meetings to align operations with overall hotel objectives.

Qualifications:

• Tertiary education in Hospitality Management or a related discipline, with relevant hotel operations experience.

• Minimum 2 years of supervisory experience within the hospitality or service industry.

• Proficient in written and spoken English; knowledge of a second language is an advantage.

• Working knowledge of Opera PMS and related hotel systems interfaced with PABX and other operational platforms.

• Strong understanding of Bell Services, Concierge, and Valet operations.

• Familiarity with delivery processes and operational service systems (e.g., SSM/RSM or equivalent platforms).

• Excellent communication skills, with the ability to engage confidently and professionally with guests and colleagues at all levels.

• Strong interpersonal skills to effectively manage guest concerns and team matters.

• Demonstrated leadership qualities with the ability to motivate and guide a team.

• Proactive mindset with a passion for continuously enhancing the guest experience.

• Adaptable and open to change, with a willingness to embrace new technologies and operational improvements.

• A collaborative team player with a guest-focused, service-oriented approach.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

MERCURE SINGAPORE BUGIS

A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.

Job Description

Duties

• Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.
• Ensures that guests' stay at the hotel is memorable
• Assists Duty Managers in resolving issues while they’re not available.
• Manages and motivates front-office teams to provide high-quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experience.
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays

Private Advertiser

Job Description

As a Guest Relations / Front Office Executive, you will serve on the Front Office team which is the main connection between the Guest, the company, and the various building stakeholders.. A Guest Relations / Front Office Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the company, providing a positive “first impression” while guests walk-in to the building.

• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.

• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.

• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable ST Engineering guidelines (I will work on some guidelines).

• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with across department in the building.

• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.

• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.

• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.

• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service

• Investigate and resolve customer complaints in person, on the phone, and via mail.

• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.

• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.

• To be aware of daily Events and its VIP Guests arrival.

• Serve your role and Team in an environmentally conscious manner

• Develop a close and harmonious working relationship with all the other departments in the building, while maintaining good communication with other hotel departments to assist with guests' needs.

• Have complete knowledge of ST Engineering policies.

• Managing incoming calls and mail distribution

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations/Front Office Executive serving ST Engineering Brand is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3-5 years of previous experience in customer service supervisory or similar level

• Calm, efficient, resourceful and organised

• Excellent interpersonal communication skills

• Excellent grooming standards

• A passion and commitment to delivering exceptional levels of Guest service

• Ability to listen and respond to demanding Guest needs

• Accountable and resilient

• Ability to work under pressure

• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel or airline environment

• Multi-lingual

• A diploma in Hotel Management / Guest Relations or equivalent

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 26 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 26 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

Laguna Hotel Holdings Pte Ltd

Job Description

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

Laguna Hotel Holdings Pte Ltd

Job Description

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Front Desk Supervisor

JOB RESPONSIBILITIES

• Supervise and train front desk agents, ensuring they adhere to hotel policies and provide exceptional customer service.
• Train new front desk employees on hotel procedures, systems, and service standards.
• Provide assistance and support to front desk agents during busy periods or challenging situations.
• Ensure proper handling of guest payments, credit card transactions, and billing procedures.
• Monitor room availability, manage room allocations, and handle reservations and room assignment changes
• Create and manage front office staff schedules to ensure adequate coverage for all shifts.
• Pre-assign the rooms in system and follow through on designated requirements.
• Handle escalated guest issues and find appropriate resolutions to ensure guest satisfaction.
• Collaborate with the front office manager to implement and enforce policies, procedures, and service standards.
• Ensure compliance with safety and security protocols, including key control procedures and emergency procedures.

JOB REQUIREMENT

• Diploma or equivalent. Additional education in hospitality or related fields is a plus.
• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and the ability to handle guest concerns and complaints effectively.
• Proficiency in using hotel management systems, reservation software, and office applications.
• Knowledge of front desk operations, including check-in/check-out processes, reservations, and billing procedures.
• Familiarity with cash handling procedures and basic accounting principles
• Ability to work well under pressure and in a fast-paced environment
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• 
  

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

For any enquiry, please send message to 92344805.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 26 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week

• Duty Meal allowance

• Attractive incentive and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Job Responsibilities:

• Manages, supervises, and coordinates the daily operation of the hotel(s) and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.

• Trains and supervises the Front Office employees in all reception and cashiering procedures and assign tasks as necessary.

• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.

• To ensure that the Front Office, lobby area is kept clean at all times.

• Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed.

• Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.

• Develop and maintains good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.

Job Requirements:

• Calm, efficient, and able to work well under pressure.

• A passion for delivering exceptional levels of guest service.

• Excellent inter-personal and communication skills.

• Able to work independently and as a team.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

• Able to work night shift

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Industry: Listed MNC (Leisure)

• Location: Central

• Benefits: Excellent benefits & career growth

• Working Hours: Rotating shifts (5 days/week)

Key Responsibilities

• Greet and assist guests with check-in, check-out, and enquiries

• Handle reservations, payments, and front desk operations efficiently

• Provide information on hotel services and local attractions

• Respond to guest requests and resolve issues professionally

Requirements

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office applications

• Willing to work rotating shifts (including weekends & public holidays)

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

• Provide management presence by assisting colleagues in handling feedback

• Provide department orientation and training of the hotel service standards, procedures and programmes

• Control availability of rooms and action accordingly

• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks

• Liaison between Front Office departments and rest of hotel for effective guest experience

• Lead the Front Office team to personalize the guest arrival/departure experience

• Be involved in the arrival, rooming, and departure of key/VIP guests

• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

• Presence in the Front Office and lobby area at critical guest flow time

• Conduct daily briefings presenting business issues and hotel information

• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance

• Ensure strict compliance of the Credit Card Privacy – PCI

• Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels

• Support individual team members to achieve personal & professional goals

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

Qualifications:

• Minimum ‘A’ Level or diploma in Hospitality Management

• University Degree Preferred

• Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience

• Read, write, speak English Fluently

• Technical knowledge of Front Office Operations

• Presentable, well groomed with leadership quality

• Interpersonal skills to deal with guests and colleagues issues

• People and Detail-oriented

• Energetic with a positive attitude

 Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage

• Able to work independantly

• Able to work rotating shifts & public holidays
  

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

Marriott International

Job Description

Marriott International

Job Description

The Assembly Place Holdings Pte. Ltd.

Co Living Singapore | Co-living Space @ The Assembly Place

Job Description

Description: Front Desk Executive

Position Overview

The Front Desk Executive is the face and the first point of contact for travelers from around the world. This role ensures smooth daily operations at the front desk while creating a friendly, social, and welcoming atmosphere for guests.

The ideal candidate is energetic, service-oriented, culturally aware, and enjoys engaging with people from diverse backgrounds.

Key Responsibilities

1. Guest Services & Front Desk Operations

• Manage guest check-ins and check-outs efficiently

• Handle walk-in enquiries and online reservations

• Process payments and maintain accurate booking records

• Provide information on local attractions, transport, and activities

• Respond promptly to emails, phone calls, and OTA enquiries

• Handle group bookings and dormitory allocations

2. Guest Engagement & Social Atmosphere

• Create a welcoming and inclusive environment

• Introduce guests to hostel facilities and house rules

• Encourage participation in hostel events and social activities

• Facilitate basic guest interactions to foster community

• Assist in organizing small-scale hostel events (pub crawls, movie nights, tours, etc.)

3. Operational Coordination

• Coordinate with housekeeping for room turnover and cleanliness

• Ensure dorm beds and rooms are properly assigned and updated in the system

• Monitor common areas to ensure cleanliness and comfort

• Report maintenance issues and follow up accordingly

4. Safety & Compliance

• Ensure guests adhere to house rules and safety guidelines

• Monitor access control and security procedures

• Handle minor conflicts professionally and escalate when necessary

Requirements

• Diploma or relevant qualification in Hospitality, Tourism, or related field (preferred but not mandatory)

• 1–2 years of customer service or hospitality experience (hostel experience is a plus)

• Comfortable working shifts, including nights, weekends, and public holidays

• Good communication skills in English (additional languages are a plus)

• Tech-savvy and familiar with booking platforms (e.g., Hostelworld, Booking.com)

• Positive, outgoing, and adaptable personality

Key Attributes

• Friendly and approachable

• Culturally sensitive and globally minded

• Quick problem solver

• High energy and enthusiastic

• Team player with strong interpersonal skills

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

What will I be doing? 
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.  
• Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
• Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
• Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
• Promote and administer Hilton programs such as Hilton Honors to arriving guests, ensuring that guests know location of rooms containing room keys, tokens of appreciation and gifts to guests, etc.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Promptly answer the telephone and kipsu inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Guest Experience Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error. 
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coaching and on-the-spot training.

• Handle incidents, emergencies and irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

• Warmly welcome and assist guests with professionalism and genuine hospitality.

• Promptly address and resolve guest concerns to ensure satisfaction.

• Oversee daily hotel operations for seamless and efficient service delivery.

• Collaborate with various departments to maintain high-quality standards.

• Lead, motivate, and inspire a diverse team to achieve service excellence.

• Support staff development through guidance and mentorship.

• Serve as the primary contact during emergencies, ensuring swift and appropriate action.

• Enforce safety and security protocols across the property.

• Manage shift operations, ensuring optimal staffing and performance.

Talent Profile

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality environment.

• Strong leadership, communication, and interpersonal skills.

• In-depth knowledge of hotel operations and guest service standards.

• Excellent problem-solving abilities with a customer-first mindset.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• We regret to inform that only shortlisted candidates will be notified.

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

Assistant Front Office Manager

Mandarin Oriental, Singapore is looking for an Assistant Front Office Manager to join our Front Office team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.   

About the job 

Based at the Mandarin Oriental, Singapore within the Front Office Department, the Assistant Front Office Manager is responsible overseeing the effective and efficient operation of Front Office which includes Reception, Concierge, Business Centre, Club Lounge and Telephone departments. Plan, organize, and motivate team to excel in delivering Legendary Quality Experience to all guests.  The Assistant Front Office Manager reports to the Director of Rooms. 

As Assistant Front Office Manager, you will be responsible for the following duties:  

1. Read through arrival report and ensure accuracy of guest history, services and amenities are accorded.  

2. Meet VIPs and perform guest relation duties and obtain comments and feedback. 

3. Motivate all Front Office colleagues to upsell rooms and achieve higher average room rate 

4. Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup. 

5. Monitor major group movement and coordinate with the various department 

6. Put up action plan covering all areas of operations in handling major groups.  

7. Monitor closed-out dates, room inventory and coordinates with Reservations. 

8. Establish and maintain operation standards.   

9. Innovate, initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.  Train colleagues on new work processes, understanding of policies and procedures.  Identify training needs and implements effective training program. 

10. Ensure adequate human resources coverage that meets the demand in the hotel. 

11. Guide, coach, counsels and evaluates the performance of GSM’s, GSE’s and GSA’s. 

12. Ensure effective communication via daily briefings, weekly updates and monthly brainstorming sessions within the department.  

13. Well-versed with Mandarin Oriental Hotel Group goals and information. 

14. Perform any other reasonable duties as required by the Front Office Manager or the Rooms Division Manager. 

 As Assistant Front Office Manager, we expect from you:  

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• Minimum 5 years of experience working in a 5-star hotel environment.

• At least 3 years of working experience as a Duty Manager in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you? 

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

M Social Pte Ltd

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Responsible for overseeing the efficient and profitable operations of the hotel, ensuring proper functionality. 

• Supervise junior staff to uphold a positive corporate image, monitor their performance, and address any issues. 

• Attend to guests promptly, courteously, and efficiently, handling complaints with tact. 

• Assist with guest check-ins/outs. 

• Address security matters such as directing guests, reporting incidents, and managing undesirable conduct. 

• Maintain appropriate cash levels and authorize transactions in accordance with procedures. 

• Conduct shift briefings to ensure hotel activities and operational requirements are known. 

• Provide Ambassadors' mentoring, training, coaching and regular feedback to help manage conflict, improve employee engagement and guest's satisfaction. 

Requirements

• Able to perform rotating shifts

• Positive attitude and outgoing personality and good public relations skills

• Minimum 3-4 years of experience in hospitality and Opera knowledge

Frasers Property Limited

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multi-national developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.3 billion as at 30 September 2021.

Job Description

ABOUT FRASERS PROPERTY LIMITED

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.2 billion as at 30 September 2022.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

ABOUT THE ROLE

We are looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up to date with organizational changes, issues, and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

WHAT YOU’LL BE DOING

• Plan, execute and monitor on team trainings including performance in a timely and orderly manner.

• Plan and roster the Guest Relations team shift.

• Adhere to the policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property.

• Ensure all guests’ feedbacks and requests are attended to promptly.

• Ensure that check-in and check-out procedures are handled smoothly and efficiently.

• Ensure that all payments received are in order with no write off.

• Ensure staff are working responsibly and efficiently.

• Maintain staff morale and discipline.

• Log and communicate all incidents to the manager and relevant departments.

WHAT YOU WILL NEED

• Bachelor’s degree and/or diploma in hotel management or related field

• 3-5 years of hotel operations experience

• Strong customer service skills

• Guest centric oriented

• Good oral and written communication skills

• Attention to details

• Good planning and organizational ability

• Must be able to work well under stressful situations and handle challenges in a professional manner

Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are seeking a dedicated and dynamic Duty Manager to join our Front Office team. This is a unique opportunity to play a pivotal role in the daily operations of our hotel, ensuring excellence in service and unforgettable moments for our guests.

Job Duties:

• Warmly welcome and assist guests with professionalism and genuine hospitality.

• Promptly address and resolve guest concerns to ensure satisfaction.

• Oversee daily hotel operations for seamless and efficient service delivery.

• Collaborate with various departments to maintain high-quality standards.

• Lead, motivate, and inspire a diverse team to achieve service excellence.

• Support staff development through guidance and mentorship.

• Serve as the primary contact during emergencies, ensuring swift and appropriate action.

• Enforce safety and security protocols across the property.

• Manage shift operations, ensuring optimal staffing and performance.

  
  

Talent Profiles:

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality environment.

• Strong leadership, communication, and interpersonal skills.

• In-depth knowledge of hotel operations and guest service standards.

• Excellent problem-solving abilities with a customer-first mindset.

  
  

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Frasers Property Limited

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multi-national developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.3 billion as at 30 September 2021.

Job Description

RED DOOR GROUP PTE. LTD.

Job Description

Are you warm, outgoing, passionate, authentic, and inspiring?
If this sounds like you, we’d love to meet you!

Artemis Grill & Sky Bar, Singapore's premier rooftop dining destination, combines breathtaking skyline views with Mediterranean-inspired cuisine, offering an elevated experience of innovation, flavour, and elegance.

Join a team where passion meets creativity, and every day is a celebration of excellence!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

Due to the lack of work quota, this position is only opened for Singaporeans and Singapore PRs.*

Baes Hospitality Pte Ltd

Specializing in nightlife entertainment, the company operates a unique concept that blends the high-energy atmosphere of a club with the cozy ambiance of a living room and music room setting. The term 'Bae,' a term of endearment with a touch of Korean sophistication, reflects the brand's multifaceted nature. Guests are invited to exclusive gatherings in a curated music room featuring a state-of-the-art DJ setup and a signature home cocktail bar. This innovative approach offers culturally savvy individuals a distinctive clubbing experience that fosters lasting connections and transforms every night into a memorable gathering.

Job Description

🎉 Sign-on bonus included!!

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start date: April/May 2026

Bae’s Cocktail Club is opening a new concept housed within the National Gallery Singapore, brought to life by the award-winning minds behind The Proper Concepts Collective, Native Holdings, Chuga Soju and Labyrinth.

The menu is led by Michelin-starred Chef LG Han of Labyrinth and showcases his signature approach to modern Singaporean cuisine — deeply rooted in local heritage yet reinterpreted with contemporary finesse.

Complementing the culinary vision is the bar programme by Vijay Mudaliar, the trailblazing force behind Native, consistently ranked among Asia’s and the World’s 50 Best Bars.

Across two immersive levels, the concept blends soulful Singaporean flavours, innovative cocktails, and nostalgic, music-driven vibes — offering guests a seamless day-to-night experience. From rooftop dining with skyline views to intimate lounge revelry, it celebrates the spirit and flavour of modern Singapore, reimagined.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Shangri-La Rasa Sentosa, Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Rooms Controller to join our team!

As a Rooms Controller, we rely on you to:

• Act as the main contact for Rooms Control to record guest information accurately and coordinate follow-up actions with guests and other departments

• Monitor and manage room inventory daily by collaborating with Front Office and Housekeeping teams to maintain availability and accuracy

• Assign rooms efficiently to support smooth daily operations and optimize guest satisfaction

• Communicate operational issues and guest feedback promptly to relevant teams to ensure timely resolution

• Prepare and maintain accurate documentation and filing related to room operations

• Assist with administrative tasks to support room operations workflow

• Support the supervision of Service Associates to maintain service standards and operational efficiency

We are looking for someone who:

• Apply strong understanding of Front Office and room operations to daily tasks

• Exhibit attention to detail and maintain a guest-focused approach in all activities

• Use interpersonal and communication skills to collaborate effectively with colleagues and guests

• Possess experience in a similar role within a hotel or resort environment

• Be familiar with OPMS and hotel room control processes to manage room inventory and assignments

We Offer

• 5-day work week

• Learning and Development opportunities for career development

• Medical and insurance coverage

• Special employee discount within Shangri-La Group

• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with other hotel departments as required.

• Monitors appropriate standards of conduct, hygiene, and grooming of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Log security incidents and accidents in accordance with hotel requirements

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.

• Minimum 1 year experience in a similar capacity in hotel environment.

• Good communication skills for effective interaction with guest and colleagues.

• Have good leadership skills

• Has good writing skills, problem solving and organizational abilities.

• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Hilton Garden Inn

A Welcoming Hotel in the Heart of Little India

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.

• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests

• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution

• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards

• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager

• Respond promptly to guest requests for a supervisor or manager

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel

• Ensure our customers receive a fast, efficient and friendly check in and check out

• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained

• Preparation and co-ordination of group arrivals/departures.

• Ensure a good performance oriented working environment within the department and motivate the staff

• Participate regularly in training courses and put the skills learned there into practice

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience and ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level

• Min 2 year experience in Supervisory level

• Good interpersonal and communication skills with cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and perform rotating shifts.

VAREL SINGAPORE PTE. LTD.

Job Description

POSITION OVERVIEW

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Duty Manager / Night Manager to represent Hotel Management and ensure seamless hotel operations across all departments. This role requires a highly visible leader with strong operational knowledge, a hands-on approach, and a passion for delivering exceptional guest experiences in a dynamic hospitality environment.

Operational Oversight

• Acts as the on-site representative of Hotel Management, ensuring smooth daily operations in accordance with brand standards and operational guidelines.

• Maintains a strong working knowledge of all hotel departments to support cross-functional collaboration and effective problem-solving.

• Proactively identifies operational challenges and implements timely solutions to ensure service continuity and operational excellence.

Guest Experience & Service Recovery

• Serves as the “eyes and ears” of Management with a strong presence across all guest-facing areas.

• Personally welcomes VIPs and key guests, creating a warm, professional, and memorable arrival experience.

• Engages with guests to gather feedback, addresses concerns promptly, and ensures effective service recovery and follow-through.

• Promotes a culture of empathy, attentiveness, and proactive guest engagement among all associates.

Leadership During Overnight Operations

• Assumes full responsibility for hotel operations during the overnight shift.

• Ensures safety, security, and service standards are consistently upheld throughout the night.

• Supports overnight teams with decision-making, incident management, and guest service needs, ensuring calm and effective leadership at all times.

WORK SCHEDULE

The employee will be on a five (5) day work week and is entitled to two (2) days off weekly. Work schedules will be determined based on operational requirements and business needs as deemed essential by the Company.

At Varel Singapore, we don’t just provide accommodation—we curate meaningful hospitality experiences that leave a lasting impression. If you thrive in a fast-paced environment and excel at leading teams while delivering outstanding guest service, we invite you to be part of our pre-opening journey.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore

The Role

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• We regret to inform that only shortlisted candidates will be notified.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

1.      Managing Guest Experience:

·           Assist lyf guests with check-in procedures.

·        Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

·           Conduct property tours for new and potential lyf guests.

·           Receive and promptly transmit messages to guests.

·           Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

·           Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

·           Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

·           Adhere to corporate guidelines for all operational processes.

·           Perform bookkeeping activities when required.

·        Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

·           Manage walk-in inquiries, emails, and other lyf-related enquiries.

·        Supervise events to ensure compliance with house rules and address any issues that arise.

·        Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

·        Maintain guests' preference profiles and track their likes and dislikes.

·        Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

·        Support the AOB in curating and planning the event calendar for guests.

·        Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

·        Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

·        Experience in guest service or customer-facing roles is preferred.

·        Dynamic and self-motivated with strong verbal and written communication skills

·        Highly organized with excellent multitasking abilities.

·        Attention to detail and able to anticipate and react to the needs of guests' demands

·        Knowledge of property management systems and other relevant software is a plus

·        Tech savvy, able to pick up and use new systems and technology solutions easily

·        Familiarity with local attractions, services, and events.

·        Ability to remain calm and composed in challenging situations.

·        Flexibility to work in shifts, including weekends and public holidays.

·        Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Industry: Listed MNC (Leisure)

• Location: Central

• Benefits: Excellent benefits & career growth

• Working Hours: Rotating shifts (5 days/week)

Key Responsibilities

• Greet and welcome guests or clients in a professional and friendly manner.

• Respond to inquiries via phone, email, or in-person.

• Provide information about services, facilities, and policies.

Requirements

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office applications

• Willing to work rotating shifts (including weekends & public holidays)

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Hotel Grand Central Limited

Job Description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

H WORLD HOLDINGS SINGAPORE PTE LTD

Our Mission - Better Huazhu, Better Life

Job Description

Working Days ：6 days per week （）
Shift Schedule ：Able to work rotating shifts including night shifts （）

Job Description /

• Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.
  ，。

• Handle guest check-in, check-out, room assignments, and billing accurately.
  、、，。

• Manage guest feedback and complaints professionally and promptly.
  、。

• Ensure all staff adhere to hotel policies, grooming standards, and service procedures.
  、。

• Conduct on-the-job training for Front Desk staff and assist in new staff onboarding.
  ，。

• Coordinate with Housekeeping, Engineering, and other departments for guest requests or issues.
  、，。

• Oversee night audit procedures when assigned for night duty.
  。

• Prepare shift reports and ensure accurate handover between shifts.
  ，。

Requirements /

• Minimum 2 years of Front Office experience in a hotel environment.
  2。

• Strong leadership, communication, and problem-solving skills.
  、。

• Able to work independently and handle pressure in a fast-paced environment.
  ，。

• Proficient in English and Mandarin (preferred for guest communication).
  （）。

• Familiar with hotel PMS systems (e.g., Opera, Epitome or similar).
  （ Opera、Epitome ）。

H WORLD HOLDINGS SINGAPORE PTE LTD

Our Mission - Better Huazhu, Better Life

Job Description

Job Overview:

We are seeking a customer-oriented and motivated Front Office Executive to join our team at Ji Hotel Orchard. As part of our Front Office team, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional service throughout their stay.

Key Responsibilities:

Prepare the workstation and ensure all equipment and materials are ready before each shift.

Handle guest registrations, check-ins, and check-outs in accordance with Service Quality Review standards.

Stay updated on hotel promotions and local events to provide accurate information to guests.

Adapt to operational changes while maintaining compliance with hotel procedures and service standards.

Manage guest requests and coordinate with relevant departments to ensure timely follow-up and resolution.

Address guest feedback and challenges, escalating complex issues to management when necessary.

Collaborate closely with other hotel departments to ensure smooth daily operations and excellent guest experiences.

Uphold high standards of grooming, professional conduct, and customer service at all times.

Monitor hotel premises, report incidents (vandalism, accidents, suspicious activities, etc.), and respond appropriately to emergencies.

Engage in continuous learning and self-development.

Requirements:

Proficient in Microsoft Office applications.

Must be proficient in both spoken and written English and Chinese (Mandarin) to effectively communicate with Mandarin/Chinese-speaking clients

Only open to Singapore Citizens or Permanent Residents (PRs).

Detail-oriented with strong interpersonal and customer service skills.

Mature, meticulous, resourceful, organized, and able to work independently.

A strong team player with initiative and a positive "can-do" attitude.

Strong problem-solving and guest relations abilities.

Able and willing to work on rotating shifts, including weekends and public holidays.

4 days work, 3 days off (shift work)

AlwaysHired Pte. Ltd.

Job Description

Guest Service Executive (5 Star Hotel / Telok Ayer)

• Salary: $2700 - $3200

• Location: Telok Ayer

• Meal Allowance + Performance Bonus

• 5 days work week, (rotating shifts – Morning, Afternoon, and Night)

  
  

Job Scope

• Partner with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Manage guest complaints, requests, and inquiries promptly and tactfully.

• Serve guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

Key Requirements:

• Comfortable to work rotating shifts, weekends, and public holidays.

• Ideally 1–3 years of front office experience in a 4 or 5-star hotel capacity.
  

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Edward Tan Yiek
Registration Number: R25127149
AlwaysHired Pte Ltd
EA Licence No: 24C2293

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for an Front Office Manager. You will play a pivotal role in leading our Front Office Operations and driving both service excellence and commercial performance. As a strategic, service‑focused leader, you will be responsible for maximizing room revenue, elevating the guest journey, and ensuring seamless execution of brand and LQA standards across all touchpoints.

Job Responsibilities:

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile:

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

NUVE CITY PTE. LTD.

Job Description

Company Overview

NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
• Enter and update all reservations accurately and promptly to maintain up-to-date booking records
• Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
• Attend to customer needs proactively to ensure a positive and memorable guest experience
• Follow up on email enquiries promptly to maintain effective communication with guests
• Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly
• Complete assigned duties and responsibilities reliably to support hotel operations

Preferred competencies and qualifications

• Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Manage Day to Day Operations

• Assist Front Office Manager to carry out all business operational activities
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently
• Conduct daily pre-shift
• Disseminate with clarity of all existing and new promotional packages.
• Collaborate closely with internal team and relevant departments to ensure seamless guest's experience.
• As and when necessary, support Front Desk with check in, check out and cashiering transactions.
• Manage Front Office operations according to organizational operating procedures, policies, and service standards.
• Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
• Review manpower allocation for front office operations.
• Identify and resolve deviations and irregularities related to front office operations.
• Conduct regular audits and inspections with detailed report to relevant department.

Lead Service and Operational Excellence

• Conduct service audit to ensure Service Quality Standards are met.
• Innovate new ideas to enhance guest experience and revenue generation.
• Manage guest experience consistently according to MBS service standards, brand attributes and compliance.
• Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
• Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.

Manage Operational Risks

• Implement Marina Bay Sands Workplace Safety and Health Policy practices
• Ensure that all TMs are complying to all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Manage emergency situations.

Achieve Employee Engagement

• Be a Mentor to guide TM on their career and personal goals
• Establish learning and development plans and opportunities to enhance staff work performance.
• Ensure that all team members including self are well groomed as per company standard.
• Hold regular meetings to communicate departmental updates and review of operational standards
• Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
• Review TMs performance and provide constructive feedback to achieve organizational goals.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare scheduled reports as stipulated by management.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives
• Implement sustainability programmes to drive organisational green initiatives.
• Perform any other duties and responsibilities as and when assigned by Management

Job Requirements
Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 3-year experience in the same capacity

Other Prerequisites

• Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Proficient in the use of Property Management System and Microsoft Office applications
• Experience in preparing presentation materials
• Highly articulate of English, and any additional language is an advantage
• Outstanding guest relation and problem-solving skills
• Excellent, planning, execution, time management, organizational, communication and motivational skills
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

• Able to work shifts, weekends and public holidays

CUBE HOSPITALITY PTE. LTD.

Cube Hotels offers a modern and stylish hospitality experience in the heart of Singapore. Designed for urban travelers, our boutique hotels provide smart, space-efficient accommodations with contemporary amenities. Whether you're a solo explorer, business traveler, or group adventurer, Cube Hotels delivers comfort, convenience, and affordability in prime city locations. With a focus on seamless service, innovative design, and a vibrant social atmosphere, we redefine the way guests experience Singapore. Stay with us for an unforgettable blend of comfort and connectivity.

Job Description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive. Based in the Central Region, this full-time position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes

• Respond promptly and politely to guest enquiries and requests

• Maintain high standards of cleanliness and organisation in all guest-facing areas

• Assist with luggage handling, room assignments, and other front desk duties

• Communicate effectively with various hotel departments to fulfil guest needs

• Identify, manage, and resolve guest issues or concerns professionally

• Promote hotel facilities, services, and ongoing offers

• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector

• Strong interpersonal and communication skills with a friendly and professional demeanour

• Ability to multitask and prioritise in a fast-paced environment

• Excellent problem-solving and conflict resolution abilities

• Passionate about delivering exceptional customer service

• Able to work shifts, including weekends and public holidays

• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package

• Opportunities for career advancement

• Employee wellness initiatives

• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive with CUBE HOSPITALITY PTE. LTD.!

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 25 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays