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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Regal Kowloon Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

Job Responsibilities:

Responsible for planning, development, and implementation of sales strategies to maximize hotel sales and revenue from various business segments including but not limited to corporate clients and travel agents

Actively up-sell each business opportunity to maximize revenue

Ensure sales goals and budgets are achieved.

Any other ad hoc duties as assigned.

Requirements:

Higher Diploma holder in Hospitality Management or related discipline preferred

3-4 years’ experience in Hotel Sales

Good interpersonal and social skills with professional business ethics

Proficiency in both written and spoken English and Chinese

Good business acumen and familiar with e-Commerce & Travel segment

Good communication and interpersonal skills, able to work independently

Candidates with less experience can be considered as Assistant Sales Manager

HEY ROCKET PTE LTD

Job Description

About the role

As Sales Manager, you will be responsible for developing and executing strategic sales initiatives, building strong client relationships, and managing a high-performing sales team. This role is crucial to our client's business objectives and will position you as a key member of our leadership team, directly impacting the hotel's financial performance and market presence.

Key responsibilities

• Develop and implement comprehensive sales strategies to achieve revenue targets across room bookings, conferences, events, and ancillary services

• Lead, mentor and manage a sales team, ensuring targets are met and staff are motivated and professionally developed

• Build and maintain strong relationships with key corporate accounts, travel agents, tour operators and event planners

• Identify new business opportunities and market segments to expand the hotel's revenue streams

• Prepare and deliver persuasive proposals and presentations to prospective clients and stakeholders

• Monitor market trends, competitive activity and pricing strategies to ensure the hotel remains competitive

• Collaborate with the operations and marketing teams to ensure seamless service delivery and customer satisfaction

• Analyze sales performance metrics and provide regular reports to senior management

• Attend industry events and networking functions to generate leads and strengthen the hotel's market position

What we're looking for

• Minimum 3-5 years of proven sales experience in the hospitality industry, preferably within a hotel environment

• Strong track record of achieving and exceeding sales targets in a results-driven environment

• Excellent leadership and team management capabilities with the ability to inspire and develop staff

• Exceptional communication and interpersonal skills with the ability to build rapport at all levels

• In-depth knowledge of hotel operations, room sales, conference and event management

• Proficiency in hotel property management systems (PMS) and sales CRM software

• Strong analytical and problem-solving abilities with sound business acumen

• Bachelor's degree in hospitality management, business administration or a related field, or equivalent practical experience

• Fluency in English; proficiency in additional languages is advantageous

• Ability to work under pressure, manage multiple priorities and maintain a professional demeanor

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Revenue & Reservations Department.

Job Summary

• The primary responsibility of this position is analysis of revenue maximization efforts for rooms revenue streams of the hotel. Maintenance of Revenue Management standards; specific review and measurement of revenue performance against established goals.

• Responsible for overall development and implementation of rate and occupancy. Monitor group and transient business thresholds to ensure measurable improvements for demand and availability. Work with each department to develop specific strategies to ensure positive growth. Conducts analysis of citywide and Special events, implements Revenue Management strategies to maximize demand generators. Closely monitors competitors for shift in demand, rate and strategy.

Job Responsibilities

Reporting to the General Manager, your job responsibilities include, but not limited to:-

• Maximize room revenue contribution through a thorough understanding of all distribution channels and management of both inventories and rates.

• Ensure execution of effective Revenue Management strategies and pro-actively monitor the progress to ensure implemented strategies achieve desired market indexes such as RevPar, RGI etc.

• Lead the Reservations Team to determine effective and engaging rate offers (packages) which are then offered to the right customer at the right channel and ensuring KPIs (Mystery guests target score) are met or exceeded.

• Monitor transient, group and tour booking pace in order to determine effective pricing and availability controls for all reservation distribution sources.

• Work closely with Director of Sales and Sales Team members to encourage strategic selection of the right piece of business and best mix of negotiated accounts groups.

• Play an active role in the Strategic Planning, Marketing Plan and budgeting processes.

• Constantly analyze data studies such as length of stay, day of week pattern and rooms categories occupancy etc and review the necessary action plans to management.

• Implement revenue enhancing marketing initiatives such as establishing brand tactical promotion campaigns including EDMs.

• Take on special ad hoc projects as assigned by General/Hotel Manager.

• Perform any other duties as may be assigned from time to time by the Management.

Requirements:

• Recognised degree in Business Management / Data Science and Analytics. 

• Minimum 8 to 10 years of relevant experience preferably in the hospitality, travel or F&B industry.

• Proven records of success in developing and implementing revenue and reservations optimization strategies in the hospitality industry.

• Upholding the Hotel’s 5-star brand & image so as to deliver a consistent 5-star experience.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to commence work within short notice.

For more information, please visit www.goodwoodparkhotel.com

Please be informed that only shortlisted candidates will be notified.

Marriott International

Job Description

TANACHIRA RETAIL CORPORATION PCL.

Job Description

Responsibilities:

Branding Management

• Planning Strategy and developing overall brand strategies and implementing of the marketing plan for the brand to serve brand direction.

• Developing brands and promoting existing and new products.

• Managing and developing techniques external communication (online and offline) using a variety of tools to encourage brand’s image and awareness and achieve brand target.

New Product and Promotion

• Developing and executing product and promotion launch activities including marketing plans, positioning, and messaging strategies and sales forecasting to achieve sales target.

• Managing product and promotion launch, maintaining effective communication with internal and external contacts.

• Working cross-functionally with operation, new product development, purchasing to plan, execute and manage the product roadmap

Sales analyzing with key strategies

• Monitoring overall brand performance against business plan, developing key strategies to achieve target, and proposing alternative strategies when needed.

• Providing management with monthly report by summary key learning to identify market potential and lead to marketing action.

• Research management all brands needed.

• Managing market research, marketing research analyze, including analyze report by providing feedback on performance and identifying opportunity and threat.

Qualifications:
 

• Bachelor's degree or master’s Degree or equivalent in a business-related subject.

• Have an experience in F&B or restaurant business (would be advantage).

• Have an experience in develop and plan mass media communication including TVC, digital media, out of home, in store media, etc. to public.

• At least 8 years of experience in F&B or restaurant business, (3 years in leadership level).

• Positive and forward thinking, ‘CAN DO” attitude, strong work ethic and commitment to excellence.

• Energetic, independent, self-starter with high levels of initiative, ability to think outside the box and problem-solving skills.

• Fluent in English both of written and spoken (This is a must.)

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities:

• Assist Director of Events on formulating yearly strategic sales plan by analyzing the market trend and hotel business survey

• Provide personal prompt follow-up with potential clients and strive to close the deal

• Solicit business in various segments i.e. wedding, exhibition and convention, meeting and conference as well as private event

• Liaise with all concerned departments prior to the function to ensure everything is in order

Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum of 3 years’ relevant experiences

• Specialist in menu selection, beverage variety, venue set up and miscellaneous arrangement

• Creative with excellent organization and negotiation skills

• Well-versed in spoken and written English and Chinese

• Solid knowledge in Sales & Catering systems and computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

The Head of Reservations is responsible for leading and managing the Reservations team across the Group's hotel properties. The role oversees all Reservations-related operations, drives client loyalty by delivering service excellence throughout each customer journey, and achieves individual and team revenue goals through effective leadership, process optimisation and operational excellence.

The Head of Reservations is also responsible for standardising Reservations practices across the Group, developing team capabilities, driving continuous improvement initiatives, and leveraging AI-powered and digital solutions to enhance productivity, improve decision-making, optimise workflows and elevate the overall customer experience.

This role reports directly to the Revenue Head.

Job Description

• Leads and manages the Corporate and franchised cluster Reservations teams across all assigned hotel properties, ensuring operational consistency, service excellence and achievement of business objectives.

• Develops and implements standard operating procedures, service standards and best practices across all Reservations teams to ensure consistency, efficiency and compliance.

• Possesses sound understanding of the overall Hospitality sector, relevant market trends and identifies new Reservations sales opportunities, thereby selling effectively against competitor hotels.

• Monitors forecast versus actual reservation sales data and analyses rate variance reports to identify trends and recommend corrective actions.

• Oversees the overall Reservations administration; reviews, recommends and implements new or enhanced Reservations-related policies, procedures and workflows.

• Oversees the annual departmental operating budget and resource planning for the Corporate Reservations function.

• Reviews staffing requirements, work schedules and manpower deployment across the Corporate and Cluster Reservations teams to optimise operational efficiency.

• Drives continuous process improvement initiatives by identifying opportunities to streamline Reservations workflows, eliminate manual processes and improve operational effectiveness.

• Champions the adoption of approved AI-powered tools and digital technologies to improve productivity, automate repetitive administrative tasks, enhance reporting accuracy, support forecasting, generate operational insights and improve overall service delivery.

• Evaluates emerging AI technologies and recommends practical applications that enhance Reservations operations while ensuring compliance with company policies, data security and guest confidentiality requirements.

•  Executes and oversees the operational aspects of business booked, including but not limited to:

1. Proactively communicating rates and inventory levels in alignment with Revenue Management's same-day yield and occupancy strategies.

2. Monitoring team call volumes, reservations conversion, abandoned calls and reservation no-shows, and implementing initiatives to improve productivity, maximise conversion and minimise revenue leakage.

3. Corresponding with and servicing Corporate clients, Travel Agents and other client groups by identifying reservation requirements and recommending appropriate accommodation solutions to strengthen customer relationships and grow business opportunities.

• Utilises reservation data, business intelligence reports and AI-assisted analytics to identify booking trends, guest preferences, demand patterns and operational improvement opportunities.

• Empowers Reservations Officers to troubleshoot, resolve and document client issues promptly while ensuring a high level of customer satisfaction.

• Collaborates closely with Revenue Management, Sales, Marketing and Hotel Operations to optimise inventory management, revenue opportunities and guest experience.

• Participates in weekly and monthly Revenue Management, Sales and Commercial meetings as required.

• Develops and maintains Reservations onboarding, training and competency programmes for new team members, including training on approved AI tools, digital systems and technology-enabled work processes.

Team Development and Resource Management

• Provides leadership and direction to the Corporate Reservations team and Cluster Reservations teams by fostering a high-performance, collaborative and customer-centric culture.

• Utilises strong interpersonal and communication skills to lead, influence and motivate team members while promoting sound business decision-making and demonstrating integrity.

• Coaches, mentors and develops Reservations leaders and team members through regular performance reviews, training and career development initiatives.

• Builds strong teamwork and collaboration across Corporate and Hotel Reservations teams to achieve common operational and commercial objectives.

• Communicates Reservations strategies, policies and operational expectations clearly and effectively to ensure alignment across all teams.

• Implements and maintains a comprehensive training framework to ensure employees possess the knowledge, skills and competencies required to perform their roles effectively.

• Promotes continuous learning, innovation and digital adoption by encouraging the effective use of AI-enabled technologies and productivity tools to improve efficiency, service quality and employee effectiveness.

• Monitors team performance through appropriate operational and service KPIs and implements action plans to drive continuous improvement.

Other duties

• Identifies and recommends new initiatives, including digital transformation and AI-enabled process improvements, to enhance the effectiveness and efficiency of the Reservations function.

• Keeps abreast of industry trends, emerging hospitality technologies and AI innovations that can strengthen Reservations operations and customer experience.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

• Undertakes any other ad hoc duties and projects as assigned by the Revenue Head.

Job Requirement

• 7–10 years' experience in Hotel Reservations at the hotel property and/or corporate level is essential.

• 3–4 years' supervisory experience as an effective Team Lead is required.

• Strong working knowledge of hotel distribution systems (Hotel PMS, GDS, CRS and related reservation technologies) and possesses the exceptional ability to communicate clearly and tactfully under challenging circumstances (e.g. guest recovery).

• Diploma or Degree in Hospitality Management, Business and/or other equivalent professional qualifications.

• ·Excellent written and verbal communication, analytical, problem-solving and customer service skills.

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage.

• Demonstrated interest in digital transformation, process improvement and the adoption of technology to enhance business performance.

• Having the highest ethical standards.

• A high degree of self-motivation and drive for high performance, while instilling a culture of positive engagement, innovation and care in the workplace.

Langham Hotels (Cordis) Limited

Cordis is a modern, international collection of modern upscale hotels and resorts by Langham Hospitality Group. Meaning “heart” in Latin, the name Cordis encompasses our devotion to guests and their wellbeing during their stay. We deliver service that comes from the heart — genuine, thoughtful and intuitive.

Job Description

PEAK MEET PRIVATE LIMITED

Job Description

Marketing Director

Job Description & Requirements

1. The candidate needs to have a rich marketing experience. He/she should be familiar with the operations of fast food joints, beverage shops, and milk tea dessert shop, etc. The candidate needs to be hard-working and have more than 5 years of work experience. A positive & serious attitude and a strong team player are a must.

2. The candidate needs to be skillful in the transition of marketing mode from “Customer targeting” to “Business targeting”. The candidate will is responsible for distribution strategy. He/she has to eventually help the company transform from a single-store operation to a standardized multi-chain franchise operation.

3. The candidate needs to be able to optimize the existing product structure, to study and cater to the local consumption habits and trends. The strategies must avoid unfavorable competition with other similar enterprises in the market. Candidates should also help to achieve product differentiation, be familiar with the operation mode of the central kitchen, and ultimately promote the development of the enterprise.

4. The candidate should ideally have market-related connections as a value-added consideration. This would bring more potential opportunities for the company in terms of external collaborations. The candidate is also required to provide a high level of performance in terms of market research of other similar direct competitors and help to develop a competitive edge for the company.

5. The candidate needs to be able to think of reasonable advertising strategies with the ultimate purpose to reduce the advertisement overheads and maximize the outreach of the advertisement campaign.

6. Candidate needs to work on the weekends due to the nature of the service industry.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

Summary

To grow the corporate business and maximize room sales revenue for the Hotel

Job Responsibilities:

• Achieve sales target for room sales revenue

• Develop new business and manage existing accounts with a focus on building long term relationships

• Engage customers by attending to sales enquiries and conducting site visits

• Responsible for RFP process

• Sourcing for and meeting new clients

• Work on first inquiry with Events Manager for corporate clients interested in events booking 

• Prepare daily and weekly sales call report 

• Prepare Monthly Account Summary and Production report

• Conducting Pre-Conference meetings with various departments such as Front Office and F&B

Job Requirements:

• 3 years and above of corporate sales experience in Hospitality industry

• Strong negotiation and interpersonal skills

• IT proficiency in MS office applications and Hotel Systems

• Self motivated and results-focused 

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities:

• Reporting to the Area General Manager of the consolidated hotels, devise and implement full spectrum of sales, events, marketing and promotion plans for 3 Hotels - Hongkong Hotel, Gateway Hotel and Prince Hotel in Hong Kong to effectively complete the proposed consolidation of the function, achieve marketing and sales goals and optimize market segmentation mix.

• Responsible for developing a marketing plan for the hotel within the Sales & Marketing department which reflects the strategic objectives of 3 Hotels in Hong Kong. 

• Responsible for implementing and managing the strategies required to achieve the marketing plan objections and meet agreed sales revenue targets.

• Drive department and team performance through strong leadership, while maintaining effective control of Sales & Marketing revenues and expenditures.

• Demonstrates an open mindset toward change, proactively adapting sales strategies to evolving market trends, customer needs, and industry dynamics.

• Champions digital and AI-driven sales approaches, leveraging technology, data, and insights to enhance customer engagement and drive commercial growth.

• Development of annual budget plan for all 3 hotels

• Lead and support the development of all Sales & Marketing colleagues through effective training programmes, ongoing guidance, motivation, and performance reviews.

• Lead, direct, and oversee the Sales Operations, Events, and Marketing Communications functions to ensure the effective achievement of departmental objectives.

• Plan, coordinate, and monitor overseas sales trips to ensure they are executed effectively and aligned with established business objectives.

• Develop and implement effective public relations and communication strategies to strengthen and enhance the brand awareness and reputation of all three hotels within their respective markets.

• Develop and execute integrated marketing strategies for restaurants, bars, and events to enhance brand visibility, increase customer engagement, and drive revenue growth.

• Liaise with Wharf Hotels VP Sales & Marketing to ensure effective two-way communication on all issues that affect the hotels’ Sales & Marketing objectives.

• Contribute productively to the Excom team of the hotels.

• Monthly business review meetings with our corporate office and owners

• Participation with strategies and action plans in the weekly revenue meeting

Requirements:

• Bachelor’s degree in hospitality management or related disciplines

• Minimum 10 years’ experience in marketing related operations, of which at least 6 years will be at hotel level

• Excellent communications skills and leadership skills

• Mature, self-motivated with strong business senses

• Excellent command of English and Chinese

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified. Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Director, Revenue Performance.

Job Responsibilities

The primary role of the Director, Revenue Performance is to direct all Revenue Performance strategies and activities and optimize all revenue streams firstly for the defined area as a whole and secondly for each property in the area individually within guidance, structure and operating guidelines of Pan Pacific Hotels Group.
Akey responsibility of this role is to guide hotels in optimizing the business mix, distribution channels, pricing and products to achieve the budgeted revenue targets and to provide review and direction as required.
This role also leads the pre-opening and rebranding sales & marketing planning activities on behalf of the Marketing and Sales team.

Primary Responsibilities

Hotel Revenue Performance Reviews

• Identify hotel strategic objectives & opportunities with General Managers, Directors of Sales and Marketing and Directors of Revenue Management.
• Review representation of information across all electronic channels to follow best practices.
• Review inventory and price control practices.
• Review effectiveness of reservation team in terms of revenue generation and customer servicing.
• Review of compliance with data quality and data input standards across the systems.
• Review forecasting process and revenue management reports.
• Test systems competency levels across reservations, front office and revenue management.
• Provide summary assessment and list remedial and follow up actions required – to GM, DOSM and RM.
• Consolidate and roll up the follow up items into the monthly hotel review cycle.
• Provides input to the hotel performance review process at corporate level.

Review calls with Directors/Managers Revenue Performance and Sales & Marketing

• For analysis of revenue performance and follow up action plans.
• Identification, implementation & review of revenue strategies with hotel DOSM/RM.
• For follow up on action plan identified during Hotel Reviews.
• To communicate corporate updates and provide training on new programs and tools.
• Updateand share relevant market and competitor news.
• Provideeducation and training to Front Office, Reservation and Sales in Revenue andDistribution areas.
• Identification& development of hotel revenue / reservation managers.
• Review and improve on Reservation and Revenue related work flows.  Development and enculturation of tools – for efficiency, organization, evaluation, reporting etc.

Planning and Organising

• Maintain annual oversight of the overall price strategy and structure of the hotels to ensure that it is in line with the strategic objectives set out in the budgets.
• Analyse hotel rooms’ revenue forward forecasts for accuracy and variances.
• Provide remedial and business planning input to all hotels.

Hotel Pre-openings

• Lead the creation of all new hotel pre-opening sales and marketing plans.
• Coordinate with all sub sections within Marketing and Sales team to ensure timely execution of all planned activities and tasks.
• Review and approve all rate grids, promotion plans and tactical offers.
• Lead revenue management structure setup at the property.

Human Capital Development

• Ensure education of Revenue Performance, (revenue management and distribution competencies and learning) is instilled into the framework of the organization.
• Develop and implement revenue performance structure to strengthen personal development opportunities

The Person

• Revenue Management leadership experience for international hotel chain
• Minimum 5 years in leadership capacity
• Possess a Degree in Business, Marketing, Hotel Management or Statistics
• Driven for results and understands how to materialise ideas into actions
• Good leadership, able to build and coach teams
• Understanding strategies and trends
• Able to build effective relationships
• Excellent presentation, analytical and strategic planning skills
• Familiar with Revenue Management System, Business Intelligence, Opera Systems

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

AlwaysHired Pte. Ltd.

Job Description

As Director of Groups, Meetings & Events, you are responsible for working closely with the commercial team to drive business conversions, explore new business and expand existing business through strong analysis of trends, data and market insights. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise all Groups, Meetings and Events revenue opportunities.

Review business plans, identify gaps and ensure support from proactive sales team to drive demand and support business conversions.

Understand the competitive market place and be connected with venue partners to ensure hotel stays ahead in business opportunities.

Collaborate with local visitor bureau and Worldwide Sales offices to ensure business success.

Lead action plans to achieve revenue goals versus budget, ensure year-on-year increase in business conversion ratios, deliver satisfactory mystery audit results, achieve excellent customer satisfaction scores via Meeting Planner surveys and maintain excellent system usage.

Lead a large team and provide coaching and mentoring for team members and support the career development/ improvement plans for team members.

Perform Budgeting, Forecasting (Weekly, Monthly and Rolling) tasks and ensure relevant, updated reporting.

Support achievement of required RGI through groups’ conversion to form an early occupancy base to allow yielding on the business thereafter.

Accurate control of deposit guidelines and commissions accrual for GME bookings.

Optimize function space occupancy and revenue generation through assessment of event requests, diary management and function space release requests.

Lead the team to achieve hotel’s key performance indicators that include but not limited to hotel's revenue contribution, profitability, guest experience, team members’ satisfaction and loyalty contribution.

Review and analyse business pace and market trends.

Conduct weekly group and catering business revenue review and conversion ratios and update results in bi-weekly commercial/ business focused meetings.

Analyse statuses of each business - split by sales manages, geo source, industry type and lead time.

Organise familiarization trips, site inspections, conduct hotel presentations and participate in clients’ engagement plans.

Lead and participate in sales and marketing activities including sales calls, sales trips and groups business acquisitions and conversions.

Support Catering and Event Services team to achieve overall commercial goals and guests’ satisfaction.

Be well connected with internal and external stakeholders including but not limited to owning company, corporate office, worldwide sales offices, revenue management consolidated centre, conventions and visitors bureaus, airlines, trade partners, leisure travel wholesalers, and travel management companies to review and update market trends and explore new business opportunities.

Adhere to hotel’s safety policies, emergency rules and procedures.

Perform any other reasonable duties assigned.

The Management reserves the right to make changes to this job description if necessary.

Requirements

Experience in leading a successful team in a similar role.

Strong leadership skills to effectively manage and motivate the team to achieve high performance levels to achieve/ exceed targets.

Strong analytical skills to understand key business indicators, competitive trends and to develop appropriate commercial initiatives.

Good business acumen and commercial understanding, with excellent sales skills.

Excellent organisational and planning skills (personal and team).

Energetic, dynamic and inspiring to the team.

Resilient and adaptable to changes in business environment.

Takes ownership and accountable for success of team and hotel.

Strong knowledge of local market and global travel and meetings’ trends.

An excellent team player who has sense of urgency and discipline to ensure tasks are completed in a timely manner.

Be calm and have the ability to thrive and manage stress.

Minimum 5 year’s experience in a similar capacity.

Good interpersonal, organizational skills and leadership qualities.

Knowledge and use of Delphi, MeetingBroker and Cvent.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Alvin Lee Meng Kim (Registration Number: R1435877)
AlwaysHired Pte Ltd
EA Licence No: 24C2293    

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Responsibilities

• Responsible for sales and marketing functions, business development and management of credit lines

• Maintain high service standards and smooth running of department’s operations

• Identify and develop potential market segments and players to achieve acquisition and retention targets

• Hosting of guests, understanding and attending to their needs, and gathering feedback to ensure hospitality and service excellence

• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications

• Minimum 5 years of business development experience in relevant industry

• Willing to work rotating shifts, including weekends and public holidays

TECHNO INTERNATIONAL CONSULTANTS PTE. LTD.

Job Description

Responsibilities

• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Overseeing the staff for the smooth running of the restaurant.
• Assisting the HR team as well as the Restaurant Manager in the hiring process.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
• Checking with the guest and making sure that they are getting served with the best quality food.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.

• Bachelor’s degree in Business Management, Hospitality, or a related field.
• Prior work experience as a Restaurant Manager, or a similar position in the Hospitality industry.
• Professional certification as a Certified Restaurant Manager will be an advantage.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Amazing written and verbal communication skills.
• Ability to work for long periods of time and on weekends as well.
• Strong organization and analytical skills.
• Exceptional customer service skills.
• Strong sales skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• A keen eye on details for accuracy.
• Good time management skills

PULLMAN SINGAPORE PTE. LTD.

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

Job Description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

• Achieve or exceed individual sales target and goals set by the Director of Sales & Marketing
• Achieve daily targeted number of sales calls and focus on lead generation for rooms, event spaces and Hotel services.
• Monitor and follow up closely all business leads and increase the conversion rate for individual and group bookings.
• Develop new accounts monthly (both RFP and LNC accounts).
• Plan and arrange minimum 3 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review on corporate accounts (room nights production and average room rate).
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and sales activities in Anais, submission of RFP in Cvent and renewing contracts.
• Prepare Group resume and update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize sales revenue for the whole hotel.
• Attend hotel clients and business events held outside the hotel (whenever it is necessary) and maintain high visibility for the hotel.
• Attend all briefings, meetings and trainings assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Require working beyond office hours, weekends/public holidays as and when is required by the Management, or base on the business needs.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the Management.

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

Amrise Hotel Pte Ltd

Job Description

Revenue Manager

Location: Bugis, Singapore
Reports to: Group Strategic Director

About Us

A Hotel Group is a growing hospitality company operating a portfolio of hotels across Singapore, including Bugis, Chinatown, Jalan Besar, Little India, Geylang and Joo Chiat. We are committed to delivering exceptional guest experiences while driving commercial success through data-driven revenue strategies and innovation.

We are looking for an analytical and commercially driven Revenue Manager to maximize revenue performance across our hotel portfolio.

Key Responsibilities

• Develop and implement pricing strategies to maximize ADR, RevPAR and occupancy.

• Monitor booking pace, demand trends, competitor pricing and market performance.

• Manage room rates, inventory and distribution across OTAs and direct booking channels.

• Plan and execute promotional campaigns to maximize revenue during both peak and low-demand periods.

• Optimize online distribution strategy across all sales channels to improve revenue and direct bookings.

• Build and maintain strong relationships with OTA partners and attend regular business review meetings.

• Prepare daily, weekly and monthly revenue reports, forecasts and performance analysis.

• Oversee reservations, including group bookings and inventory control.

• Collaborate closely with Operations, Reservations, Sales and Marketing teams to achieve commercial objectives.

Requirements

• Minimum 3 years' experience in hotel revenue management.

• Strong experience in dynamic pricing and revenue optimization.

• Good knowledge of OTA extranets, promotions and distribution management.

• Proficient in Microsoft Excel and hotel PMS/Channel Manager systems (Cloudbeds experience is an advantage).

• Strong analytical, numerical and problem-solving skills with excellent attention to detail.

• Ability to interpret data and provide practical commercial recommendations.

• Excellent organizational, communication and time management skills.

• Experience managing multiple hotels or a cluster portfolio is an advantage.

• Ability to thrive in a fast-paced environment.

What We Offer

• Competitive salary with performance incentives

• Career progression within a growing hotel group

• Exposure to multi-property revenue management

• Opportunity to lead strategic commercial initiatives

• Supportive and collaborative work environment

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Sales Manager (MICE), you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years' experience in a similar role within the hospitality industry.
• Degree in Hospitality, Business, or a related discipline.
• Demonstrated ability to motivate and inspire team members.
• An innovative self-starter with confidence, resilience, and a proactive approach to problem-solving.
• Accountable and proactive in identifying opportunities and implementing improvements to enhance performance.
• Demonstrates professionalism, sincerity, and inclusiveness in building positive working relationships.
• Passionate about delivering exceptional guest experiences.
• Excellent written and spoken English communication skills to effectively communicate with guests, colleagues, and stakeholders.
• Strong presentation and communication skills.
• Good interpersonal, organisational, and planning skills.
• Able to work collaboratively with diverse stakeholders to achieve business objectives.
• Demonstrates a strong sense of ownership, urgency, and discipline to ensure tasks are completed accurately and on time.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here’s what you’ll do during a typical day:

• Drive overall group revenue growth in Group Room revenue and Catering revenue to meet Hotels’ sales targets and achieve individual’s Sales Incentive Plan.
• Ensure strategic sales activations and follow ups to support new business conversions and increase share of wallet from existing accounts.
• Conduct in-person sales visits, presentations (including virtual) and when appropriate, represent Hotel at industry tradeshows and events. 
• Conduct site inspections and business entertainment to support new business/ account acquisition.
• Collaborate with the revenue and business support teams to support business conversions to optimize pricing strategies and maximize profitability.
• Collaborate with Hilton Worldwide Sales offices, third party intermediaries (including DMCs and PCOs) and on-property proactive sales team to accelerate business conversions. 
• Drive revenue and customer loyalty through the Hilton Honors enrollment program.
• Coordinate closely with hotel operations teams to deliver exceptional guest experience.  
• Maintain an accurate, up-to-date database of business and follow up activities.
• Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
• Qualify business opportunities, prepare and submit customized proposals in a timely manner and follow up closely.
• Contribute and participate in hotel-organised sales activities and company-led sales initiatives.
• Uphold strong brand standards, support internal quality audits, and execute any other duties required to improve business performance.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Destination Hospitality Management

Job Description

About the Role

We are seeking a commercially driven Assistant Director of Sales to support the Director of Sales in executing the hotel's commercial strategy, driving revenue growth, and developing key business opportunities. The successful candidate will play a pivotal role in expanding corporate, MICE, leisure, and travel trade business while leading the sales team to achieve revenue objectives.

Key Responsibilities

• Support the Director of Sales in developing and executing the annual sales and commercial strategy.

• Drive revenue growth across Rooms, Meetings & Events, and Food & Beverage segments.

• Develop new business opportunities while maintaining and growing existing key accounts.

• Manage and strengthen relationships with corporate clients, travel agencies, wholesalers, DMCs, and event organizers.

• Conduct regular sales calls, client presentations, networking events, and property site inspections.

• Prepare proposals, negotiate contracts, and secure new business.

• Collaborate closely with Revenue Management, Marketing, and Operations to maximize hotel performance.

• Monitor market trends, competitor activities, and business opportunities to maintain a competitive position.

• Coach, mentor, and support the sales team in achieving individual and departmental KPIs.

• Represent the hotel at industry events, exhibitions, and trade shows.

• Prepare sales reports, forecasts, and account development plans.

Qualifications

• Minimum 5 years of experience in hotel sales, including at least 2 years in a leadership role such as Senior Sales Manager or Assistant Director of Sales.

• Proven success in achieving revenue and sales targets.

• Strong knowledge of Corporate, MICE, Leisure, and Travel Trade segments.

• Excellent negotiation, presentation, and relationship management skills.

• Strong commercial acumen with an understanding of hotel revenue management.

• Excellent communication skills in English.

• Proficient in Microsoft Office and hotel sales/CRM systems.

• Experience with an international hotel brand is highly preferred.

Preferred Qualifications

• Existing network of corporate clients, travel partners, and MICE organizers.

• Experience within the Thailand hospitality market.

• Strong leadership and coaching abilities with a collaborative management style.

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities:

• Assist Director of Events on formulating yearly strategic sales plan by analyzing the market trend and hotel business survey

• Provide personal prompt follow-up with potential clients and strive to close the deal

• Solicit business in various segments i.e. wedding, exhibition and convention, meeting and conference as well as private event

• Liaise with all concerned departments prior to the function to ensure everything is in order

Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum of 3 years’ experience in event sales

• Specialist in menu selection, beverage variety, venue set up and miscellaneous arrangement

• Creative with excellent organization and negotiation skills

• Well-versed in spoken and written English and Chinese

• Solid knowledge in Sales & Catering systems and computer skills, i.e. Microsoft Word, Excel and PowerPoint

• Candidate with less experience will be considered as Assistant Events Sales Manager

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Destination Hospitality Management

Job Description

Role Overview

The Marketing Manager is responsible for developing and executing integrated marketing strategies to drive brand awareness, guest acquisition, and revenue across all channels. This role focuses on digital performance, brand positioning, and on-ground activations aligned with the resort’s concept and target market.

Key Responsibilities

• Develop and implement annual marketing and branding strategies aligned with revenue goals

• Position the property competitively within the Phuket market (leisure, lifestyle, events)

• Identify target segments (FIT, groups, digital nomads, luxury travelers)

• Manage digital channels: website, SEO/SEM, social media, OTA content

• Optimize online presence on platforms like Booking.com, Agoda, Expedia

• Monitor analytics, ROI, and campaign performance (Google Analytics, Meta Ads)

• Maintain consistent brand voice, visuals, and storytelling

• Oversee content creation: photoshoots, videos, social campaigns

• Collaborate with influencers, KOLs, and travel media

• Work closely with Sales & Revenue teams to drive occupancy and ADR

• Launch tactical campaigns during low-demand periods

• Support promotions, packages, and seasonal offers

• Build relationships with travel agents, media, and local partners

• Organize press trips, events, and brand activations

• Leverage Phuket’s tourism ecosystem for cross-promotions

• Plan and promote in-house events (beach parties, wellness, F&B activations)

• Enhance guest experience through experiential marketing initiatives

Requirements

• Bachelor’s degree in Marketing, Hospitality, or related field

• 3–5+ years experience in hospitality marketing (resort/hotel preferred)

• Strong digital marketing expertise (performance marketing, social media)

• Experience in Phuket or Thailand market is a strong advantage

• Creative mindset with strong analytical and project management skills

• Fluent in English (Thai or additional languages is a plus)

Key Competencies

• Commercially driven

• Strong brand storytelling ability

• Data-driven decision making

• Agile and adaptable in a fast-paced hospitality environment

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Ascott International Management Pte Ltd.

Job Description

The Manager, Revenue Management is responsible for maximising the revenue of a defined cluster of Ascott serviced residences and hotels in Singapore. By analysing trends like market demand and the booking pace, he or she shall implement revenue optimising strategies and grow the property’s market shares through effective pricing, business mixes and sales channel management. He or she will report to the Deputy Director, Revenue Management.

• Yield optimum revenue and RevPAR with a regular business review of managed properties, including assessing rates, inventory, sales strategies, competitor set performance and booking pace.

• Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.

• Actively manage and evaluate decisions from the IDeaS revenue management system for selected properties.

• Improve the property’s direct booking performance.

• Manage and oversee the online distribution strategy for all online sales channels.

• Provide and update monthly revenue forecasts for managed properties.

• Participate in annual budget and rate rationalisation exercises.

• Provide timely advice to the Sales Team on sales quotations.

• Ensure property’s rate parity and rate competitiveness.

• Prepare and chair the Revenue Meeting for each property (ie; Frequency of meetings will be dependent on each property’s needs).

• Liaise and meet up quarterly with partners to keep abreast of market changes and developments within the industry.

• Participate in pre-opening processes to ensure activation of distribution channels before a property’s opening.

• Contribute to the growth of the Revenue Management culture within the organisation.

• Closely communicate with related departments, such as Sales, Marketing, Reservations, and Operations on specific tasks.

Job Requirements

The candidate must possess the following:

• A minimum of a Diploma in Hotel Management

• A minimum of 4-5 years of experience in a related revenue management position

• Knowledge of Microsoft Office (Eg; Word, Excel, and PowerPoint)

• Strong communication, analytical, and coordination skills

• Knowledge of G3, connectivity or analytical tools like Tableau, Power BI, and Excel Macros will be a plus point

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Job Summary

Reporting to the Reservations Manager, the incumbent will be responsible for:

Key Responsibilities

• Assist in overseeing the daily operations of the Reservations Department to ensure efficient and accurate reservation processing.

• Supervise and support the Reservations team in handling room reservations, guest enquiries, amendments and cancellations in accordance with hotel standards.

• Ensure high levels of guest satisfaction by providing prompt and professional service while effectively resolving guest concerns and reservation-related issues.

• Monitor room inventory, availability and reservation status to maximise room occupancy and revenue opportunities in line with the hotel's forecast and budget.

• Assist in managing room rate categories, distribution channels and reservation systems to ensure accurate inventory and pricing.

• Communicate room rates, availability, inventory updates and promotional strategies to the Reservations team in alignment with Sales and Revenue Management objectives.

• Review daily room availability and support inventory management by opening and closing room categories as required.

• Prepare and analyze reservation reports, forecasts and productivity reports to support business decisions.

• Conduct on-the-job training, coaching and performance monitoring for Reservations Executives to ensure service excellence and continuous development.

• Work closely with Revenue Management, Sales, Front Office and other departments to ensure seamless operations and effective communication.

• Ensure compliance with hotel policies, standard operating procedures and brand standards.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration or a related discipline is preferred.

• Minimum 2 years of supervisory experience in Reservations or Front Office within the hotel industry.

• Familiarity with hotel reservation systems and property management systems (PMS); knowledge of Opera Cloud will be an advantage.

• Strong leadership, organisational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent interpersonal, communication and customer service skills.

• Proactive, detail-oriented and able to work independently as well as collaboratively within a team.

• Strong analytical mindset with an understanding of revenue management principles.

• Positive attitude with a passion for delivering exceptional guest experiences.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

The Manager, Revenue Management is responsible for maximising the revenue of a defined cluster of Ascott serviced residences and hotels in Singapore. By analysing trends like market demand and the booking pace, he or she shall implement revenue optimising strategies and grow the property’s market shares through effective pricing, business mixes and sales channel management. He or she will report to the Deputy Director, Revenue Management.

• Yield optimum revenue and RevPAR with a regular business review of managed properties, including assessing rates, inventory, sales strategies, competitor set performance and booking pace.

• Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.

• Actively manage and evaluate decisions from the IDeaS revenue management system for selected properties.

• Improve the property’s direct booking performance.

• Manage and oversee the online distribution strategy for all online sales channels.

• Provide and update monthly revenue forecasts for managed properties.

• Participate in annual budget and rate rationalisation exercises.

• Provide timely advice to the Sales Team on sales quotations.

• Ensure property’s rate parity and rate competitiveness.

• Prepare and chair the Revenue Meeting for each property (ie; Frequency of meetings will be dependent on each property’s needs).

• Liaise and meet up quarterly with partners to keep abreast of market changes and developments within the industry.

• Participate in pre-opening processes to ensure activation of distribution channels before a property’s opening.

• Contribute to the growth of the Revenue Management culture within the organisation.

• Closely communicate with related departments, such as Sales, Marketing, Reservations, and Operations on specific tasks.

Job Requirements

The candidate must possess the following:

• A minimum of a Diploma in Hotel Management

• A minimum of 4-5 years of experience in a related revenue management position

• Knowledge of Microsoft Office (Eg; Word, Excel, and PowerPoint)

• Strong communication, analytical, and coordination skills

• Knowledge of G3, connectivity or analytical tools like Tableau, Power BI, and Excel Macros will be a plus point

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

InterContinental Singapore Robertson Quay is seeking a results-driven and relationship-oriented Sales Manager to join our dynamic team.

The Senior / Sales Manager – Corporate position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

At InterContinental Hotels & Resorts®, we believe in Inspiring Incredible - both within our teams and in every guest experience.  With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments.  Our success is driven by passionate individuals who understand hospitality inside and out.  We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences.  We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions.  And we stand out because of our unique culture, setting us apart in the industry.

 As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights.  If you believe in our values and want to be part of something truly special, we want you on our team!

Your Day to Day

FINANCIAL RETURNS

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include daily sales calls, entertainment, FAM trips, trade shows, etc.

• Achieving and exceeding financial targets under the guidance of the Director of Sales

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand.

GUEST EXPERIENCE

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Develop key relationships with key corporate accounts and grow share of the accounts.

• Identifies new business opportunities to achieve personal and location revenue goals.

• Interact with guests to obtain feedback on product quality and service levels.

• Executes and supports the company’s customer service standards.

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

PEOPLE

• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.

RESPONSIBLE BUSINESS

• Develop and maintain good relationships with officials and representatives of local community. groups and companies to promote new business and increase sales for the hotel.

• Perform other duties as assigned.

ACCOUNTABILITY

As a key member of the sales team, the Senior / Sales Manager is responsible for driving business growth and supporting the execution of effective sales strategies that enhance overall revenue performance. This role takes ownership of client relationship management, pipeline development, and the achievement of sales targets, while ensuring a high standard of service and professionalism. The Sales Manager works in close collaboration with cross-functional teams to uphold brand standards and deliver tailored solutions that meet client needs, contributing to long-term business success.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred and 3 plus years’ hotel management experience. Experience in the field of catering and event services preferred. Must speak fluent English.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Understanding of microeconomics as it applies to hotel business.

• Strong computer skills are required. Delphi Sales & Catering experience preferred.

• Strong reading and writing abilities are required.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Ability to travel to attend workshops, specialized training and or certifications.

• May be required to work nights, weekends, and/or holidays.

What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.  As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Ban Teck Han Enterprise Co Pte Ltd.

Established in 1981, Ban Teck Han Group (“BTH Group”) is a group of companies in food packaging manufacturing and distribution, and property development and investment.

Job Description

Work location : 3 Depot Close (main office)

Leading and motivating sales teams to achieve targets

Developing sales plans and monitoring pipeline activity

Managing performance reviews and coaching team members

Analysing sales data to identify trends and opportunities

Coordinating with marketing to support lead generation activity

Building relationships with clients

Presenting forecasts and performance updates to senior management

Implementing sales processes that support consistent execution

LUXURY ISLANDS PTE. LTD.

Job Description

The Director of Sales and Marketing is responsible for leading the hotel’s overall sales, marketing, and revenue-generating strategies. The role focuses on driving room revenue, MICE and group business, corporate accounts, brand positioning, and market share growth while ensuring alignment with the hotel’s business objectives.

• Develop and implement the hotel’s annual sales and marketing plan.

• Lead the sales team in achieving room revenue, group business, and banquet/meeting space targets.

• Develop strategies to grow corporate, leisure, government, MICE, and travel trade segments.

• Oversee account management for key clients and maintain strong long-term business relationships.

• Monitor market trends, competitor activity, pricing, and demand to support revenue growth.

• Work closely with Revenue Management to optimize pricing, inventory, and positioning strategies.

• Guide the marketing team on brand campaigns, digital marketing, public relations, promotions, and hotel communications.

• Identify new business opportunities through networking, partnerships, sales calls, and industry events.

• Oversee proposal development, contract negotiations, and major account closures.

• Ensure effective planning and execution of promotional activities, exhibitions, roadshows, and familiarization trips.

• Review sales forecasts, pipeline performance, and market performance reports regularly.

• Manage the sales and marketing budget and ensure efficient use of resources.

• Collaborate with Operations, F&B, Finance, and Reservations to ensure seamless guest and client experience.

• Represent the hotel at trade shows, client meetings, community events, and industry functions.

• Coach, mentor, and develop the sales and marketing team to meet performance goals.

• Ensure all activities are aligned with brand standards and company policies.

Marriott International

Job Description

Marriott International

Job Description

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

We are looking for an Assistant Reservation Manager to assist the Reservation department to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.

Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. 

• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.

• Maintain and update reservation systems with accurate tracking and rate information to all distribution channels 

• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.

• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.

• Maintaining quality of reservations delivery with a team offshore.
  

Requirements

• Minimum of 3 years of relevant experience in the reservations sales 

• Strong working knowledge of CRS, PMS, TARS or distribution systems 

• Results Orientated 

• External and internal environment understanding  

• Ability to work effectively and contribute in a team  

• Great communication, presentation and influencing skills  

• Customer/Commercial focus 

• Team support and development mindset for the team 

• Multicultural awareness and able to work with people from diverse cultures  

• Flexible and able to embrace and respond to change effectively  

• Self-motivated and energetic 

voco® Orchard Singapore

Job Description

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as Catering Sales Manager (Weddings). As Catering Sales Manager (Weddings), you will drive business through direct sales solicitation for the wedding segment and support overall catering, weddings and catering revenue for the hotel.

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

• Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.

• Manage weddings / events functions to achieve the optimum departmental revenue targets.

• Follow up on potential sales leads.

• Design and plan wedding packages to maximise the conversions and profitability for the hotel.

• Negotiate and review weddings / events packages offered to clients.

• Represent the hotel in wedding shows and events as required.

• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

• Prepare contracts for confirmed Weddings & social events.

• Be up to date with current wedding trends and competitive packages in the market.

• Confident and professional approach when dealing with clients and wedding suppliers.

• Promote guest satisfaction and encourage referrals.

• Handle feedback and resolve complaints from guests.

• Maintain client files and update information daily in accordance with established departmental policies and procedures.

• Follow up with clients regularly during and after departure to ensure satisfaction.

• Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day.

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

• Prepare event orders, proposals, confirmation and other agreements.

• Maintaining a close working relationship with Vendors and Partners.

• Perform other duties as assigned.

What we need from you

• Diploma/Degree in Marketing/Tourism/Hospitality Management/Travel or related disciplines.

• Minimum 3-4 years of experience in Sales within the Hospitality Industry.

• Good communication skills and shows initiative.

• Committed to working on weekends, public holidays and evenings.

• Well versed in systems such as: Opera PMS

• Proficient in Microsoft Office applications.

• Flexible work approach.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

ICE Holidays (S) PTE LTD

Job Description

Position: Sales Manager

Reporting to:  General Manager 

Company Description: 

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences through strategic partnerships and high-quality travel products.  

In line with our growth strategy, our company has expanded its business into the Singapore market under the registered entity ICE HOLIDAYS (S) PTE LTD. We are primarily focused on B2B outbound travel, offering curated international travel solutions to our network of travel partners. This expansion marks a significant milestone in our regional development, allowing us to better serve our partners and clients in Singapore with localized support and tailored travel services. 

The Sales Manager will be responsible for driving business growth, managing key accounts, and executing strategic sales initiatives to expand our presence in Singapore. This role is based in Singapore and will involve close collaboration with our headquarters in Malaysia. 

Responsibilities: 

• Develop and implement effective sales strategies to achieve revenue and growth targets for the Singapore market. 

• Identify, prospect, and secure new business opportunities within the travel and tourism sector. 

• Manage and expand relationships with existing B2B clients, ensuring high levels of satisfaction and repeat business. 

• Conduct market research to understand customer needs, competitor activities, and emerging travel trends in Singapore. 

• Serve as the main point of contact for Singapore-based partners and clients. 

• Deliver compelling presentations and proposals to potential clients, showcasing the company’s products and services. 

• Negotiate contracts, pricing, and terms to secure profitable deals while maintaining competitive positioning. 

• Work closely with Marketing, Product, and Operations teams in Malaysia to align on promotional campaigns, product launches, and service delivery. 

• Provide regular market feedback to headquarters to inform strategic planning. 

• Represent the company at trade shows, networking events, and industry functions in Singapore. 

• Monitor and report on sales performance, pipeline activity, and market insights. 

• Prepare sales forecasts, budgets, and action plans in alignment with overall business objectives. 

• Submit regular reports (daily activity updates, weekly performance summaries, and monthly consolidated reports) to management, ensuring accuracy and timeliness 

• Carry out any other related ad-hoc tasks or assignments as required by management to support business objectives. 

Requirements: 

• Bachelor’s degree in Business, Tourism, Hospitality, or related field (or equivalent professional experience). 

• Minimum 3 years of proven sales experience in the travel, tourism, or hospitality sector, preferably in the Singapore market. 

• Strong network and client base within the travel industry in Singapore will be an advantage. 

• Excellent communication and negotiation skills in English (Mandarin is a plus to effectively communicate with Mandarin-speaking clients). 

• Proficient in Microsoft Office, Google Workspace, and CRM tools. 

• Highly motivated, proactive, and results-driven. 

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 

• Familiarity with regional travel products, hotel contracting, airline negotiations, and market trends.

• Able to work independently with minimal supervision while staying connected to the Malaysia HQ team. 

Benefits: 

• Annual Company trip (For Confirmed Employees) 

• Yearly Bonus depending on Company performance and reflect to Individual performance 

• Annual performance appraisal review annually to identify room for improvement process 

• Outpatient medical coverage from registered clinics 

• Employee price for travel packages (For Confirmed Employees) 

• Company uniform provided 

• Travelling claims by receipt 

Impact Exhibition Management Co., Ltd.

Job Description

Overall Role Purpose

Take the lead in shaping the future of one of Thailand's leading MICE businesses. As Assistant Director of Sales, you will drive commercial growth, build strategic client partnerships, and lead a high-performing team to deliver exceptional business results while creating innovative opportunities across Corporate & Media markets.

Key Accountabilities

Lead, coach, and inspire the Sales team to achieve ambitious revenue and business growth targets.

• Develop and execute sales strategies, business plans, and annual budgets aligned with company objectives.

• Identify new business opportunities, strategic accounts, and emerging market trends to expand market share.

• Build and strengthen long-term relationships with corporate clients, partners, and key stakeholders.

• Monitor sales performance, analyze business results, and implement improvement plans to maximize profitability.

• Foster a high-performance culture through coaching, performance management, and continuous capability development.

• Collaborate closely with Marketing and cross-functional teams to develop integrated sales initiatives and customer engagement strategies.

• Represent the company at industry events, exhibitions, and networking opportunities to enhance market presence and generate new business.

• Support the Director of Sales in driving strategic initiatives, business transformation, and commercial excellence.

• Prepare business reports, sales forecasts, and strategic recommendations to support executive decision-making.

What We're Looking For

• A passionate sales leader who enjoys building businesses and leading people.

• A strategic thinker with strong commercial acumen and a growth mindset.

• Proven experience in driving revenue growth and developing key client relationships.

• A collaborative leader who works effectively across cross-functional teams.

• Confident in making data-driven decisions and adapting to changing market conditions.

• Excellent communication, negotiation, and presentation skills.

• Resilient, proactive, and able to perform under pressure.

• Bachelor's degree with at least 8 years of commercial sales experience, including leadership responsibilities.

• Experience in MICE, exhibitions, hospitality, or related industries is highly preferred.

CONRAD SINGAPORE MARINA BAY

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As an Assistant Director of Sales, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As Assistant Director of Sales, you are responsible for working closely with Director of Sales to drive accommodation business needs, explore new business and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards:

Luxury Consortia Management
•    Develop and maintain strong relationships with luxury consortia partners
•    Negotiate annual consortia agreements, preferred partnerships, and marketing collaborations. 
•    Ensure optimal visibility across advisor platforms, luxury travel portals, and partner campaigns. 
•    Execute consortia promotions, advisor engagement initiatives, and luxury sales activations.

Tour & Travel Sales
•    Manage relationships with tour operators, wholesalers, destination management companies (DMCs), and retail travel agencies. 
•    Identify and secure new business opportunities within domestic and international leisure markets. 
•    Contract and negotiate group series and leisure groups
•    Develop seasonal packages, promotions, and tactical offers for travel partners. 
•    Conduct sales calls, presentations, workshops, and product training for travel partners.

Revenue & Business Development
•    Achieve and exceed revenue, room night, and market share targets. 
•    Develop and execute annual sales plans and account strategies for consortia and tour & travel segments. 
•    Monitor booking trends, production reports, and competitive market intelligence. 
•    Analyze account performance and implement corrective action plans when necessary.

Relationship Management
•    Build long-term partnerships with key travel advisors, agency owners, tour operators, and industry stakeholders. 
•    Organize and host familiarization (FAM) trips, site inspections, networking events, and client entertainment. 
•    Represent the hotel or brand at trade shows, roadshows, sales missions, and industry events.

Cross-Functional Collaboration
•    Work closely with Revenue Management, Marketing, Reservations, and Operations teams to align business strategies. 
•    Coordinate promotional campaigns, digital marketing initiatives, and partner communications. 
•    Ensure smooth execution of contracted business and exceptional guest experiences.

Reporting & Administration
•    Maintain accurate account records, sales activities, and pipeline updates within CRM systems. 
•    Prepare weekly, monthly, and quarterly sales reports, forecasts, and budget updates. 
•    Track ROI on consortia partnerships, travel campaigns, and trade events.
•    Excellent communication skills
•    High level of IT skills, including Excel, PowerPoint, and Word
•    Proactive approach to meeting deadlines
•    Excellent organizational and administration skills
•    Previous experience in a sales role

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Business, or related field
• Minimum 5 years of experience in hotel Corporate, MICE, or Group room sales
• Proven track record in driving revenue and managing key accounts
• Strong negotiation, presentation, and relationship-building skills
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Ability to analyze sales data and market trends to inform strategy
• Excellent communication and leadership skills with a collaborative mindset

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

At BHIRAJ BURI GROUP, we are a group of companies that is committed to helping people fulfill their Work | Live | Play | Eat lifestyles through a variety of products and offerings. Founded in 1960, we have grown from property development and management to people experience management through the Work | Live | Play | Eat concept. Our team is passionate about delivering exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.

Sales Strategy & Business Development:

• Develop and execute comprehensive sales strategies to support hotel incubation and pre-opening objectives.

• Identify and secure new business opportunities across Corporate, Travel Trade, Event, and Partnership segments.

• Build and manage a strong sales pipeline to drive occupancy and revenue growth.

• Align sales strategies with revenue targets, market positioning, and business expansion plans.

Client Relationship & Account Management:

• Manage and grow relationships with key B2B accounts and strategic partners.

• Act as the primary point of contact for premium corporate and commercial clients.

• Conduct client needs analysis and provide tailored hospitality solutions.

• Drive long-term customer loyalty through proactive relationship management and service excellence.

Revenue Growth & Commercial Optimization:

• Support room revenue, group bookings, meetings, events, and long-stay business opportunities.

• Identify upselling and cross-selling opportunities to maximize account value.

• Collaborate with Revenue and Marketing teams to optimize pricing strategies and promotional activities.

• Monitor sales performance, conversion rates, and revenue contribution to ensure business targets are achieved.

Cross-Functional Collaboration & Service Alignment:

• Partner cross-functionally with Operations, Marketing, Revenue, and Front Office teams.

• Ensure seamless coordination between commercial and operational functions during pre-opening stages.

• Support the development of customer journey standards and service excellence initiatives.

• Ensure alignment with service level expectations and brand experience standards.

Market Intelligence & Business Insights:

• Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.

• Provide regular sales forecasts, pipeline updates, and commercial performance reports.

• Utilize data-driven insights to refine sales approaches and improve business outcomes.

• Continuously evaluate business opportunities to strengthen market competitiveness.

Qualifications:

1. Bachelor’s degree in Business Administration, Hospitality, Marketing, or related field.

2. 5–8 years of experience in hotel sales, hospitality, or service-related business.

3. Experience in hotel pre-opening or incubation projects is highly preferred.

4. Strong experience in B2B sales, account management, and commercial negotiations.

5. Strong business acumen with revenue-driven mindset.

6. Excellent communication, presentation, and relationship management skills.

7. Good command of English communication skills.

Wyndham Vacation Resorts (Thailand) Limited

Job Description

PRIMARY OBJECTIVES:

At Wyndham Destinations our vision is to put the world on vacation, in your position as the Revenue Manager you will be responsible for providing and maintaining a high standard of service in maintaining dynamic pricing modules, rates and inventory effectively in portfolios located across multiple regions and countries

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family

Engagement – delivering our promise

Accountability – owning our impact

Respect – considering others in every interaction

Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

·       Help maintain and amend accordingly the dynamic pricing modules for your property portfolio to ensure effective yield management

·       Ability to assist properties that aren’t within your normal portfolio

·       Ensuring all rates are loaded and inventory maintenance is correct

·       Assist with the management and distribution of rates through various channels and systems e.g. TravelClick, OTA Extranets, SynXis, Property Management Systems

·       Ensure properties have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties

·       Daily knowledge of all sales and marketing activity to ensure effective yield management is in place to achieve/exceed budgets, forecasts and prior year results

·       Ensure consistency of resort content on OTA extranets and resort websites

·       Work collaboratively with partners to achieve a greater distribution through OTA’s

and other online channels and 3rd party websites

·       Work collaboratively with sales and marketing to drive business through multiple channels including but not limited to direct websites, corporate, government, airline

·       Help monitor/enhance hotel yield management on 3rd party websites e.g. Booking.com, Expedia, Agoda etc.

·       Monitor and analyze the competition daily through shop reports to identify selling strategies and market trends and amend pricing accordingly

·       Analyze local events and activities and project the effect of opportunities they create

·       Accurate preparation, analysis and distribution of daily, weekly and monthly revenue reports

·       Communicate strategies and procedures to other departments as required

·       Conduct weekly revenue management meetings for your property portfolio

·       Assist in preparing short and long term forecasts

·       Must be knowledgeable of all rates, room types and product

·       Ensure confidentiality of property rates, contracts and client information during and post employment

·       Attend relevant training as required in relation to the role

·       Carry out other tasks as may reasonably be requested by the Director of Revenue & Distribution APAC

·       Confidence and leadership in role to put forward new initiatives and strategies that will improve on each hotels performance

·       Report any unsafe practices, incidents or accidents on the appropriate forms to the OH&S Consultant immediately

·       Display innovation through inspiring, creating and improving processes and products.

·       Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

·       Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

·       Ability to effectively carry out the above duties and make sound decisions in the best interest of the property with minimal assistance

·       Ability to determine areas within the business that can be improved upon in order to achieve effective yield

KEY POSITION CRITERIA:

·       Ability to work with other divisions & managers within the company

·       Ability to effectively communicate both verbally & in writing

·       Exceptional attention to detail

·       An understanding of the Hospitality and Property Industries (preferred Hotel experience)

·       Advanced skills in Microsoft Word, Excel and PowerPoint.

·       Excellent time management, organization & presentation skills

·       Ability to work autonomously

·       A Team player, willing to be flexible in tasks and hours worked as the role and deadlines require.

·       Ability to occasionally adjust hours to accommodate meetings held in various locations including but not limited to Australia, New Zealand, Singapore, Japan and USA

·       Ability to work full time based out of our Bali or Jakarta office

·       Ability to oversee and support a Revenue Team located within the same office

·       Ability to travel for business related trips where appliable

67 Pall Mall Singapore Ltd.

67 Pall Mall is a private members’ club like no other – founded by wine lovers, for wine lovers.

Job Description

Job Summary 

The Assistant Reservation / Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility 

• Assist in the management of the Club's reservation systems and online booking platforms, ensuring accurate and timely processing of reservations.

• Monitor daily reservation levels and support efforts to optimise bookings and maximise participation in Club events and activities.

• Coordinate reservation information with relevant departments to ensure smooth operations and service delivery.

• Maintain accurate reservation records and ensure all booking procedures and standards are consistently followed.

• Manage, accept and confirm reservations while supporting table allocation and booking optimisation.

• Handle member and guest enquiries, special requests and reservation-related concerns in a professional and timely manner.

• Assist in resolving guest complaints and service recovery relating to reservations and bookings.

• Support the training, coaching and supervision of the Reservations team to ensure service standards and departmental objectives are achieved.

• Ensure reservation systems are maintained accurately, including guest profiles, booking details and table inventory.

• Prepare reservation reports and assist in analysing booking trends and demand patterns to support operational planning.

• Support the Manager in implementing departmental initiatives, policies and service improvements.

• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• Responding to guests needs and anticipating their unstated ones.

• Make our members feel welcome.

• Implementing plans to improve member’s satisfaction.

• Assisting with member and guest’s queries/disputes.

• Provide excellent customer service skill.

• Actively listen to and resolve complaints.

• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

• Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

• Monitor guest feedback and reviews to identify areas for improvement.

• Develop and implement strategies to improve overall member and guest satisfaction.

• Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

• Expect and react promptly to member and guests' requirements and inquires.

• Any other job duties as assigned by the management.

Hyatt Regency Hong Kong, Tsim Sha Tsui

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year’s Day 2006, both international guests and residents lamented the end of a hospitality era.

Job Description

Summary

Heritage Hospitality Pte. Ltd.

Job Description

The above position plays a key role in maximising hotel revenue and profitability by supporting the development and execution of pricing, distribution, and inventory strategies. Working closely with the Director of Rooms & Revenue, this role ensures optimal business mix, accurate forecasting, and effective use of revenue management systems and distribution channels.

Revenue Strategy & Analysis 

• Assist in developing and implementing pricing and yield strategies to maximise room revenue, market share, and profitability. 

• Conduct daily, weekly, and monthly analysis of hotel performance, competitor benchmarking, and market demand. 

• Support the preparation of accurate revenue forecasts and budgets. 

Inventory & Pricing Management 

• Monitor and adjust room inventory and rate strategies across all distribution channels(brand website, OTAs, GDS, corporate accounts). 

• Ensure rate parity and distribution accuracy across all platforms. 

• Support group pricing decisions and evaluate displacement analysis for large bookings. 

Systems & Reporting 

• Maintain and optimize revenue management systems (RMS), channel manager, and PMS data accuracy. 

• Prepare and present regular performance reports, including pickup pace, segment mix, and booking trends. 

• Track and report on key KPIs such as ADR, RevPAR, Occupancy, and Market Penetration Index. 

Collaboration & Communication 

• Work with Sales & Marketing teams on promotions, campaigns, and packages to drive demand. 

• Coordinate with Reservations and Front Office to ensure smooth execution of pricing and inventory strategies. 

• Support Director of Rooms & Revenue in strategy meetings and provide insights for decision-making. 

Qualifications 

• Bachelor's diploma or degree in Hospitality Management, Business Administration, Finance, or related field 

• Minimum 2-3 years of revenue management experience in hotel or hospitality sectors

• Proven experience with revenue management software and systems (e.g., IDeaS, Duetto, or similar platforms) 

• Strong analytical and financial modeling skills with proficiency in Excel and data analysis 

• Solid understanding of hotel operations, rate structures, and distribution channels 

• Excellent communication and presentation skills 

• Strong organizational and time management abilities with attention to detail 

Resortlife Co., Ltd.

Job Description

Position Purpose

The Reservations & E-Commerce Manager is responsible for maximizing room revenues, occupancy, and profitability by combining hands-on leadership of the daily reservation’s operations with strategic management of all online distribution channels. This role drives the resort's e-commerce strategy—optimizing the brand website and online travel agency (OTA) profiles—while ensuring the on-property reservations team delivers an efficient, high-touch, and luxury-grade booking experience for transient, wholesale, and wellness retreat guests.

Essential Functions:

1. Reservations Operations & Team Leadership

• Daily Supervision: Supervise the on-property reservations team, ensuring all phone, email, and system bookings are handled with exceptional hospitality and accuracy.

• System Integrity: Maintain precise reservation data entries within the Property Management System (PMS) and Channel Manager, resolving any technical booking sync errors immediately.

• Tracing & Account Auditing: Maintain an effective tracing system, monitor the room night production of corporate and e-commerce wholesale accounts, and implement tactical rate adjustments as discussed with sales leadership.

• Inventory Control: Actively manage room allotments, cut-off dates, and rate restrictions across both direct and indirect channels during need periods and peak seasons.

• Administrative Diligence: Oversee all departmental correspondence, filing structures, and general billing/deposit verifications for incoming guests.

2. E-Commerce & Digital Distribution Management

• Channel Optimization: Manage and audit all online distribution channels (Agoda, Booking.com, TripAdvisor, Expedia, etc.) to ensure rate parity, optimal hotel positioning, content accuracy, and imagery alignment.

• Website Content Management: Oversee and constantly update the resort's official website engine with accurate promotional content, updated villa/suite imagery, and live room rates.

• SEO & Digital Marketing: Partner with the marketing team to execute search engine optimization (SEO) tactics, digital ad-words campaigns, e-newsletters, and target-driven email marketing campaigns to drive direct bookings.

• Competitor Monitoring: Constantly evaluate competitor pricing, online promotions, and digital placement across third-party networks, reporting key trends to the Assistant Director of Sales & Marketing.

• Inquiry Management: Guarantee that all digital leads, group reservation requests, and OTA extranet inquiries are answered promptly and within the resort's service-level agreements.

3. Relationship Building & Collaboration

• Market Relations: Establish and nurture strong working relationships with key account managers at major OTAs and digital travel platforms through professional correspondence and sales calls.

• Cross-Department Synergy: Communicate online booking trends, occupancy pacing, and upcoming volume promotions to the General Manager, Front Office, and Sales leaders to align operations.

• Stakeholder Reporting: Generate and distribute daily, weekly, and monthly booking pattern reports, pick-up summaries, and production analysis to internal stakeholders.

Qualification Requirements;

• Bachelor’s degree from an accredited university in Hotel Management, Business Administration, E-Commerce, Marketing, or a related major

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required

• Minimum 3–5 years of progressive professional experience within Hotel Reservations, E-Commerce Management, or Digital Distribution.

• Proven track record managing major OTA extranets (Agoda, Booking.com) and utilizing advanced Channel Managers and Property Management Systems (PMS)

• Strong English and Thai communication skills (written and verbal).

• Highly proficient with hospitality tech stacks, Central Reservation Systems (CRS), website booking engines, and analytics tools.

• Excellent interpersonal, organizational, and time-management skills with a natural ability to mentor and train a service-oriented team.

• Prior luxury resort experience in Phuket or a similar high-volume leisure market.

• Basic understanding of SEO principles, Google Analytics, and content management systems (CMS).

• Positive, service-oriented attitude towards our guests, employees and our company.

• In possession of all faculties & Strong resistance

Pan Pacific Serviced Suites

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Primary Responsibilities:

·       Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.

·       To maintain a smart and professional approach within the team and with business partners.

·       Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.

·       Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.

·       Handle/Supervise Best Rate Guarantee Claims

·       Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.

·       Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.

·       Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”

·       Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.

·       Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.

·       Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.

·       Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.

·       Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.

·       Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.

·       Clearly communicate rate and selling strategy to Sales and Revenue teams.

·       Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.

·       Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.

·       Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.

·       Handle guest complaints with a Genuine caring attitude.

·       Ensure prompt completion of daily, weekly, monthly and quarterly reports.

·       Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

·       Any other duties accorded by the Management

PT Mitra Global Holiday

Job Description

Join the Leader in B2B Hospitality 

MG Group, a leading B2B hospitality marketplace, is expanding, and we’re looking for Sales Manager to join our dynamic team! 

At MG, we connect top B2B buyers and sellers across the globe, leveraging technology and unparalleled service to help our partners grow and succeed. If you’re passionate about the travel industry and have a knack for building strong supplier relationships, this could be your next big opportunity!

Key Responsibilities:

1. Managing existing Travel Agent based on area portfolio and dealing with overseas agents

2. Planning sales calls around business data from MG dashboard and available business leads.

3. Making sales calls and presenting MG Bedbank’s business proposition and our latest products.

4. Gathering information about our client business and opportunities and solving customer issues

5. Reporting feedback and taking part in sales campaigns and events.

What We’re Looking For:

1. Locally based in Bangkok

2. Preferably at least 1 year of experience in a Sales role within the travel, hotel, or hospitality industry, preferably in a similar position.

3. Proactive and team player

4. Attention to detail and initiatives

5. Good interpersonal skills

6. Good communication and presentation skills

7. Having good English is a must

Five Fifteen Victory Hotel.

Job Description

• Using the tools provided and in compliance with the hotel standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration, arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates, system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

• Understand the composition of hotel profitability and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.

• Conduct weekly rate/sell strategy (yield) meetings with MD, Sales Manager, Reservations Manager, Front Office Manager, Event Manager

• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.

• Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Qualifications

•Bachelor's degree in Hospitality, Tourism, Economics, or related field

•Minimum 3 years of hotel revenue management experience

•Strong knowledge of pricing, forecasting, and distribution management

•Proficient in Excel and hotel revenue systems (PMS, CRS, Channel Manager, GDS)

•Strong analytical, communication, and problem-solving skills

Responsibilities

•Develop and execute revenue management strategies to maximize occupancy, ADR, and RevPAR

•Monitor market trends, competitor pricing, and demand patterns to identify revenue opportunities

•Manage inventory, distribution channels, and rate strategies across all segments

•Prepare forecasts, performance reports, and revenue analysis to support business decisions

•Evaluate and optimize third-party distribution partners, contracted accounts, and channel performance

•Conduct property performance reviews and recommend strategic and tactical revenue initiatives

•Ensure revenue management systems, reservation processes, and booking channels operate effectively

•Collaborate closely with Sales, Reservations, and Operations teams to drive revenue growth

•Support annual budgeting processes and promote a revenue-focused culture across the organization

Nippon Express Logistics (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Job Summary
We are looking for an Assistant Manager – Traffic & Revenue Control to manage daily air freight commercial and operational performance. This position is responsible for coordinating with airlines, securing cargo space and rates, monitoring capacity utilization, managing consolidation planning, controlling shipment cost and revenue, and ensuring smooth communication between internal teams and external service providers.

Key Responsibilities

• Negotiate and coordinate with airlines/carriers regarding cargo space, air freight rates, flight schedules, allotment, and related service conditions.

• Monitor daily air freight operations, including booking status, space availability, flight delay, cancellation, embargo, and irregular shipment cases.

• Plan and control cargo consolidation to maximize space utilization and improve cost efficiency.

• Analyze and monitor route performance, shipment profitability, buying rate, selling rate, and gross profit.

• Coordinate closely with internal teams such as Customer Service, Sales, Export Operation, and related departments to ensure smooth shipment handling.

• Communicate with external parties including airlines, carriers, ground handlers, and terminals.

• Update shipment, rate, flight, and operational data accurately in the company system.

• Prepare reports related to traffic, revenue, capacity utilization, performance, and operational issues.

• Support problem-solving for urgent shipments, space shortage, offload, delay, or other irregular cases.

• Supervise and support team members to ensure work accuracy, service quality, and compliance with company procedures.

• Improve working processes to increase operational efficiency, cost control, and customer service quality.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, International Business, or related fields.

• At least 5 years of experience in air freight, air cargo, freight forwarding, airline cargo, traffic control, revenue control, or related logistics operations.

• At least 2–3 years of experience in team supervision or management level is preferred.

• Strong knowledge of air freight operations, cargo booking, airline space control, rate negotiation, consolidation, and shipment coordination.

• Good understanding of freight forwarding business and airline/carrier coordination.

• Able to analyze cost, revenue, gross profit, and route performance.

• Good communication and coordination skills with both internal and external parties.

• Good command of English for business communication.

• Proficient in Microsoft Excel and related operational systems.

• Able to work under pressure, handle urgent cases, and make decisions carefully.

• Strong leadership, problem-solving, negotiation, and planning skills.

Preferred Skills

• Experience working with airlines, cargo agents, or international freight forwarding companies.

• Knowledge of AS400 or freight forwarding operating systems will be an advantage.

• Strong sense of cost control, service quality, and business profitability.

• Good interpersonal skills and ability to work with cross-functional teams.

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquillity with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role manages all initiatives related to revenue generation and distribution channels to maximise profitability of our hotels. We strive to acquire business by achieving the hotel yield, directing sales activities and implementing marketing plan. Those who are thrive on challenges and are passionate about meeting new people will enjoy this role.

Key Responsibilities

Welcome to the core of what being an E-Commerce Manager is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Formulate and execute room sales strategies and promotional campaigns across direct channels (website and WeChat Mall) to drive revenue

• Monitor and optimize performance of OTA partners and other distribution channels. Build and maintain strong partnerships to negotiate opportunities, manage relationships, and collaborate on promotional campaigns that align with our luxury brand positioning

• Identify and create cross-promotional opportunities with strategic third-party sites, agents, and sister properties, ensuring brand consistency and revenue growth. Assist in developing new products

• Oversee and maintain the property’s brand website, WeChat Mall, SEO/SEM, and other e-commerce touchpoints with Marketing Team

• Ensure all content, pricing, and offers are aligned with commercial objectives and seasonal marketing plans

• Analyze customer data, booking trends, and channel performance metrics. Provide actionable insights to the Revenue and Sales teams to adapt pricing, forecast and refine strategies that enhance conversions, improve customer retention, and identify expansion opportunities

• Maintain a close, collaborative working relationship with the Marketing team to jointly develop and timely online advertising and marketing strategies based on targeted market segments and seasonal demand. Partner seamlessly with Operating teams to deeply understand hotel products and ensure smooth operations

• Submit monthly sales activity reports, presentations and perform other assigned duties

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• A degree in Marketing, Communications, E-Commerce, or a related discipline, with at least 3 years of experience in luxury hotel marketing or e-commerce, and a strong understanding of the travel, hotel, and OTA landscape

• Solid familiarity with AI-driven search trends and Generative Engine Optimization (GEO), combined with sharp analytical thinking and the agility to develop deep expertise quickly

• A proven track record of delivering projects and campaigns that generate measurable commercial impact, with the ability to translate brand positioning into compelling and effective online strategies in close partnership with Revenue and Marketing teams

The Cherries on Top (Nice-to-Haves):

• Highly self-motivated, resilient under pressure, and an excellent team player with outstanding communication and interpersonal skills, able to build trusted relationships across Revenue, Marketing, Sales, and Operation teams

• An established network or strong partnerships within the agent and platform ecosystem, with demonstrated success in nurturing relationships and identifying new collaboration opportunities

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Join our wellness programme to elevate your mental and physical wellbeing!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

1ST LANDINGS PTE. LTD.

Job Description

• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues