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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Amara Singapore

Job Description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous

Katong Holdings Pte Ltd

Job Description

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Assistant Front Office Manager in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:

Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life.

People

• Assists the Front Office Manager in all aspects of their duties

• Assist Front Office Manager in execution of the management of staff

• Monitor Front Office Personnel to ensure guest receive prompt, cordial attention and personal recognition.

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

Guest Experience

• Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPS receive special attention and recognition.

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Approve upgrades and special amenities in absence of manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Provide input for Front Office Departmental Meetings and deputies in cases of absence

Financial Returns

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Monitor PM room and Open folio house account

• Monitor, control and manage all Stationeries and inventory of front office guest supplies

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

• Maximize occupancy, revenue and average rate while maintaining high service standards

Responsible Business

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Requirements for this role

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals

• Birthday Off

• Medical Benefits

• Flexi Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.

Ascott International Management (Thailand) Co., Ltd.

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Paradox Resort Phuket

Job Description

Marco Polo Hongkong Hotel

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

The Fullerton Hotels and Resorts

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.

• To provide courteous and efficient service and if possible to comply with each and every guest request.

• Check out guests courteously and accurately.

• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.

• Preferably 1 year of relevant experience in hospitality industry.

• Knowledge of Opera system will be an added advantage.

• Pleasant disposition with good interpersonal skills

• Able to work on rotating shifts including weekends and public holidays.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Assistant is an ambassador who supports the Sales Gallery in creating authentic and memorable moments that distinguish us from other brands. This role is dedicated to prioritizing guests at every stage of their journey. Ideal candidates are passionate about connecting with new people, making spontaneous and lasting impressions, and thinking creatively to enhance the overall guest experience.

 Duties and Responsibility: 

·Welcome guest upon arrival to their designated areas.

·Provide personalised service to prospective tenants, proactively engaging with them in the gallery’s public areas and addressing their needs.

·Ensure maximum guest satisfaction by offering attentive service from arrival to departure.

·Maintain a comprehensive understanding of standard leasing procedures, including correct documentation and availability sources within internal systems.

·Maintain thorough knowledge of the residence project, including features, services, key concepts, daily updates and events.

·Respond promptly and professionally to guest emails.

·Handle all incoming and outgoing calls accurately and courteously, ensuring smooth internal and external communication in line with brand standards.

·Assist with guest transportation arrangements, including house car services and taxis.

·Attend to guest issues and escalate to the Sales Gallery Manager when necessary.

·Ensure the gallery reflects brand standards through consistent service delivery and attention to detail.

Requirements:

·Relevant working experience in a luxurious hotel or hospitality setting.

·Formal hotel training by a recognized technical institute is preferred.

·Excellent command of both written and spoken English and Thai.

·Attentive to details and excellent interpersonal and communication skills.

·Outgoing personality and people-oriented. A team player.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Manager (GEM) is an experienced hotelier who supports the DoGE in leading a team of brand ambassadors to deliver an authentic and memorable atmosphere that sets us apart from other brands. GEM plays a key role in ensuring the smooth and efficient operation of the sales gallery, working closely with the DoGE and other team members. This position requires excellent communication, organizational, and problem-solving skills, along with a deep understanding of hospitality excellence.

 Duties and Responsibility: 

·Report daily operational matters to the Director of Guest Experience (DoGE) and support in executing the overall guest experience strategy.

·Deliver attentive and personalized service to ensure maximum guest satisfaction from arrival to departure.

·Assist in managing and organizing subcontractor teams, ensuring staff schedules and holiday coverage are well coordinated.

·Conduct regular inspections of the property to uphold safety, cleanliness, and presentation standards.

·Oversee the day-to-day operations of the building and facilities, ensuring all functions run smoothly and efficiently.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift maintenance) to ensure services meet contractual standards and quoted costs.

·Support the DoGE in liaising with technical teams to ensure all systems and equipment are properly maintained.

·Manage procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF) related to the property.

·Execute daily operational assignments such as inspecting the car park, main entrance, vehicular access, and security protocols.

·Assist in ensuring the sales gallery operates professionally, efficiently, and cost-effectively at all times.

·Coordinate contractor activities for repairs and defect rectification, ensuring timely and quality completion.

·Prepare incident reports promptly and contribute to monthly operational reporting for performance analysis.

·Participate in meetings, training sessions, and other tasks as assigned by the DoGE.

·Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.

·Respond proactively to defects or issues reported by the helpdesk or tenants, ensuring swift resolution.

·Build and maintain positive relationships with guests to ensure their satisfaction.

Requirements:

·Minimum 5 years’ experience in luxury hospitality, including at least 2 years in a supervisory role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Director of Guest Experience (DoGE) is entrusted with curating an authentic and memorable atmosphere at the premier sales gallery in Bangkok for our prestigious Wireless Road project. This role mirrors the responsibilities of managing the guest experience in a top-tier hotel—ensuring a warm welcome and attentiveness to guest needs. The DoGE will collaborate closely with a leading third-party hotel operator to incorporate world-class hospitality standards and expertise into the daily operations of SGSU.

Duties and Responsibility:

·Foster a culture of authentic hospitality by ensuring team members have the competence, confidence, and support to make every guest interaction warm, attentive, and memorable.

·Oversee and coordinate all activities within the show units to ensure seamless operations.

·Deliver exceptional guest satisfaction by maintaining high service standards from arrival to departure.

·Ensure the sales gallery is consistently well-maintained, visually appealing, and safe—with proper lighting, signage, accessible entrances, car park, and disability access.

·Lead, mentor, and manage subcontractor staff to achieve optimal performance and uphold brand standards.

·Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment.

·Develop and regularly update emergency response plans and evacuation procedures.

·Schedule and supervise routine building maintenance and janitorial services.

·Engage professionals for repairs and improvements as needed, ensuring quality and timely completion.

·Appoint and oversee contractors for property upkeep, inspecting completed work to ensure standards are met.

·Address and resolve guest and tenant complaints, requests, and issues promptly and professionally.

·Provide daily operational updates to the supervisor and escalate emergencies immediately.

·Organize and manage all on-site staff, ensuring coverage across rosters, shifts, and holidays.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift services) to ensure consistent quality.

·Manage and control the SGSU operating budget, ensuring financial discipline and transparency.

·Oversee all procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF).

·Remain available on-call 24/7 to respond to emergency incidents.

Requirements:

·Minimum 10 years’ experience in luxury hospitality, including at least 2 years in a Front Office Manager or equivalent role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

BHIRAJ BURI GROUP

Job Description

Job Responsibility :

• Strategic planning  and compliance programs
• Providing service for internal and external customers
• Telephone service
• Welcome and assist to VIP/VVIP Guest
• Business Center Service
• Handling guests complaint
• Case management found the cases of missing and disappeared (Lost & Found)
• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.
• Bachelor Degree or higher in any field.
• At least 3 years’ experience in service.
• Good analytical, problem solving.
• Ability to work well under pressure with service minded and strong interpersonal skills
• Good computer skills especially in MS Office.
• Good command in English Language.

Accor Asia Corporate Offices

Job Description

Regal Hotels International

Job Description

Regal Hotels International

Job Description

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Goodwood Park Hotel Private Limited

Job Description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Responsibilities

• Responsible for all duties at the Reception Desk. (Check-in and out, posting of bill, updating of correspondence for billing instruction, ensuring availability of supporting document for billing). Ensures that all guests settle their bills prior to departure.

• Responsible for the efficient handling of cash, credit cards, payment link and guests’ requests in accordance with the Standard Operating Procedures.

• To uphold service excellence, monitor service responses, provide information and recommendations to guests, resolve guest concerns and feedback and build rapport.

• Track guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement.

• Support operational risk management, monitor the team's compliance with regulations and security procedures for front office transactions, scan the crowd to identify potential security threats, implement loss and risk prevention and execute response actions during emergency situations.

Requirements

• Minimum 2 years customer service expereince.

• Attentive to details. Service oriented and a team player.

• Conversant in written and spoken English.

• Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.

AAPC (Thailand) Limited

Job Description

Divana Wellness Company Limited

Job Description

About the role

Divana Wellness Company Limited, a leading provider of premium spa services in Bangkok, is seeking an experienced Spa Receptionist to join our dynamic team. In this full-time role, you will be the first point of contact for our clients, ensuring they receive exceptional customer service from the moment they arrive at our luxurious spa.

What you'll be doing

1. Greeting and welcoming guests in a friendly and professional manner

2. Handling client inquiries and booking appointments for spa treatments and services

3. Providing information about our treatments, facilities and services to clients

4. Collecting payments and processing transactions efficiently

5. Maintaining a clean and organised reception area

6. Assisting with inventory management and other administrative tasks as needed

What we're looking for

1. Minimum 1 year of experience in a customer service or front desk role, preferably in the spa or hospitality industry

2. Excellent communication and interpersonal skills, with the ability to interact with clients in both English and Chinese

3. Strong organisational and multitasking abilities, with attention to detail

4. Proficient in using computer systems and point-of-sale software

5. A friendly, professional and welcoming demeanour

6. Passion for the spa and wellness industry

About us
Divana Wellness Company is a leading provider of premium spa services in Bangkok. With a focus on holistic wellness, we offer a wide range of treatments and services designed to help our clients relax, rejuvenate and revitalise. Our luxurious spa facilities and highly trained therapists have earned us a reputation for excellence in the industry.

If you are excited to join our team and contribute to the success of our growing company, we encourage you to apply now.

MASON PATTAYA

Job Description

Job Details

• Room Division Manager oversee the overall management of the operations include; Front office, House Services, Maintenance & Engineering.
• Develops and Implements strategies including guest’s relation, sustainability & CSR project, cost saving projects and loyalty’s programs that will deliver Resort’s vision & mission, Resort’s performance and excellent guest’s satisfaction & experience. 
• Ensure full compliance to resort operating controls, SOP’s, policies, procedures, trainings and service standards.
• Responsible for overall business performance in term of other incomes and room division business performance.

Job Qualifications

• Bachelor’s degree in hotel management or a related field. 
• At least 8 to 10 years’ experience in the hospitality industry, with significant luxury resort and international experience and at least 5 years of experience as a head of the department.
• Excellent computer system skills including hotel software such as MS Office, Opera, Micros and others.
• Excellent in English language both of written and spoken.
• Strong managerial skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. 
• Proactive, Can-do attitude, Excellent Service mind and self-driven personality with friendly service.
• High degree of multi-tasking and time management capability.

Welfare / Benefits

• Service charge (Average 10,000 THB per month)
• Housing Allowance 
• 2 day - off a week
• Public holiday 15 days
• Annual leave 12 days 
• Officer Check (OC) benefits
• Provident Fund
• Group Insurance
• Social Security benefits
• Annual check up
• Laundry service
• Staff New Year party and other activities

Contact

285 M.3 Najomtien, Sattahip, Chonburi 20250 
เว็บไซต์ : www.masonpattaya.com
อีเมล์ : hr@masonpattaya.com
เบอร์โทรศัพท์ : 038 194 699

Chi Art Series Hotel, Bangkok

Job Description

Hilton Resorts and Spas

Job Description

COMO Lifestyle Pte Ltd

Job Description

Job Summary:

Hosts are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. Hosts maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Job duties and responsibilities include, but are not limited to the following:

● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.

● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.

● Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.

● Precisely informs customers of waiting times and respects the order of arrival of customers.

● Ensures customers are rapidly and effectively cared for.

● Updates all table statuses to the podium throughout service.

● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.

● Communicates with management in real time when there are seating delays or unsatisfied customers.

● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.

● Responsible for training new employees as assigned.

● Assists other stations or areas of the restaurant when requested by management.

● Display knowledge of Cote brand, culture, and product.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Maintain safety, cleanliness, and sanitation standards.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

● Ability to under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Excellent communication with management and teammates.

Bauhinia Hotels Group Limited

Job Description

Job Description:

• Handle daily Front Desk operations, including check-in/out services and room change procedures, and ensure all data is entered completely into the hotel systems

• Maintain cashier float and ensure accurate daily report of all cash received

• Attend to guests' complaints, enquiries, and requests.

• Work closely with the Housekeeping Department and the Engineering Department.  

Requirements

• Minimum 5 years customer service experience, preferably in the hospitality industry

• Good communication and social skills

• Outgoing and able to work independently

• Good command in both spoken & written English & Chinese

Benefit:

• 8 days of rest days per month

• Meal allowance

• 12 days of paid annual leave

• Medical insurance

• Dental InsuranceEmployee discount on accommodations at Japanese group hotels

Marriott International

Job Description

Frasers Property Management Services (Thailand) Co., Ltd.

Job Description

We are looking for a great confident candidate who has a passion for success. If you believe you are qualified for this position, please submit your application with a detailed resume in English on Apply Now 

Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Responsibilities:

Key Responsibilities:

1. Pre-Visit Coordination

• Manage visit requests, ensuring compliance with SOP and scheduling guidelines.

• Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.

• Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).

• Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

• Serve as key point of contact and guide throughout guest visits.

• Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.

• Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.

• Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

• Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.

• Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

• Uphold One Bangkok’s service standards and brand image during all engagements.

• Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.

• Follow security and safety protocols for guest access and site readiness.

Qualifications:

• Education: Bachelor’s degree in Hospitality, Business Administration, or related field.

• Experience:

  • Executive Level: 2–3 years in hospitality, customer service, or guest relations roles.

  • Senior Executive Level: 4–6 years in similar roles with experience managing VVIP/VIP engagements.

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong organizational ability with attention to detail.

  • Ability to remain calm under pressure and solve problems quickly.

  • Proficiency in MS Office; familiarity with scheduling tools.

  • Fluent in English and Thai (spoken and written).

  • Third language is a plus

Key Competencies:

• Service Excellence & Professionalism

• Discretion and Confidentiality in handling sensitive guests

• Ability to work across departments and coordinate with multiple stakeholders

• Cultural awareness and adaptability for diverse guest profiles
  

***Only shortlisted candidates will be notified.***

JW Marriott

Job Description

Marriott International

Job Description

Marriott International

Job Description

Sheraton

Job Description

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

AAPC (Thailand) Limited

Job Description

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

The St. Regis Hong Kong

Job Description

Job Summary

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Personally assisting in resolving any issues and completing tasks.

Requirements

• 8 - 10 years related experience in International 5-star hotels.
• Good interpersonal and communication skills.
• Capable to work independently with multi-tasking ability.

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: srhk.hr@stregis.com

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

__________________________________________________________________________________________________________________________

員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 交通津貼 Transportation Allowance
• 膳食津貼 Meal Allowance
• 有薪婚假 Marriage Leave
• 生日假期 Birthday Leave

行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)
• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

• 灣仔 Wan Chai

經驗要求 Experience

• 8-10 年 / years

Private Advertiser

Job Description

RESPONSIBILITIES:

• Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed

• Prepare the department strategies for the onward planning, budgeting, and forecasting

• Collaborate with Human Resources for manpower-related matters.

• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.

• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Analyses the rate variance report to ensure rooms revenue control.

• Any other duties as assigned
  

JOB REQUIREMENTS:

• A passion for delivering exceptional levels of guest service

• Able to work independently and as a team

• At least 5 years of relevant experience in a similar capacity

• Team player with positive attitude, enthusiasm and initiative

The Tubkaak Krabi

Job Description

-          Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

-          Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

-          Monitor Front Office to ensure known repeat guests and other VIPs receive special attention and recognition.

-          Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.

-          Maintain inter-departmental relationships to ensure seamless customer service.

-          Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.

-          Schedule and regularly conducts routine inspections of areas under control.

-          Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

-          Interpret computer reports.

-          Compile statistics for front office and provide reports relating to that area.

-          Continually check the accuracy of room count.

-          Approve upgrades and special amenities.

-          Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

-          Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

-          Communicate to the General Manager of delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

-          Maintain all procedures and adheres to them within the hotel guidelines; in particular with emphasis on hotel credit policy.

-          In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.

-          Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

-          Implement Career Development Program within Front Office Department.

-          Work with Human Resources on manpower planning and management needs.

Work with Director of Finance in the preparation and management of the Department’s budget.

Reignwood Holding Co., Ltd.

Job Description

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

📍 Location: Global Heritage Residence, Reignwood Park, Thailand
⏰ Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.

Key Responsibilities:

1. Guest Services & Experience Management

• Ensure all guests and residents receive personalized, five-star service throughout the night.

• Handle late-night check-ins/check-outs, special requests, and VIP services.

• Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

• Supervise all nighttime staff, including concierge, housekeeping, and security personnel.

• Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.

• Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

• Monitor security systems and ensure guest safety and property protection.

• Respond promptly to emergencies (medical, fire, or security-related incidents).

• Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

• Oversee nightly financial transactions, including billing, invoicing, and petty cash management.

• Prepare daily reports on guest activities, incidents, and property conditions.

• Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

✅ Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 5+ years of experience in luxury hospitality, villa management, or private estate operations.

• Proven ability to manage night shift operations in a high-end residential or hospitality setting.

✅ Skills & Competencies

• Strong leadership and team management skills.

• Excellent problem-solving abilities and decision-making under pressure.

• High attention to detail and ability to maintain luxury service standards.

• Proficiency in property management systems (PMS), financial reporting, and security protocols.

• Fluent in English (additional languages are a plus).

✅ Personality Traits

• Service-driven mindset with exceptional guest relations skills.

• Ability to remain calm and composed in emergency situations.

• Strong interpersonal skills with the ability to interact with high-net-worth individuals.

Marriott International

Job Description