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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

DUTAMAS WARAS SDN. BHD.

Job Description

Marriott Hotel Manila

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Courtyard by Marriott Melaka

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Sheraton Imperial Kuala Lumpur Hotel

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Fairfield by Marriott

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Ironwood Hotel

Job Description

Job Summary

As a Duty Manager, you will play a crucial part in ensuring the smooth operation of our hotel and restaurant facilities, providing leadership and support to our team members while upholding our commitment to excellence. You may be often required to be flexible and adaptable, as you may need to step in and handle various tasks or address unforeseen issues that arise throughout the hotel.

Join Us

Send us your resumé at careers@ironwoodhotel.com or drop it off at Ironwood Hotel located at Burgos Street corner Juan Luna Street, Brgy  34, Tacloban City, Leyte

For email applications, please use the following e-mail subject: [Last Name, First Name - Position Desired]. Attach your resumé/requirements when you compose your email.

You may also visit our Facebook page, Careers at Ironwood Hotel, for the latest positions for hire and the instructions on how to send your resumé / requirements.

Marriott International

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PT Accor Advantageplus

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The Sira a Luxury Collection Resort and Spa Lombok

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Marriott International

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Courtyard Bangkok Sukhumvit 20

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Marriott Executive Apartments Bangkok Sukhumvit 50

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Grand Cayman Marriott Resort

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Pinetree Marina Resort

Job Description

Are you a people person with a passion for excellent service? Join our team as a Front Office Assistant, where you’ll be the face of our hotel, warmly welcoming guests and ensuring their stay starts and ends with ease.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner
• Handling guest check-ins and check-outs efficiently
• Responding to guest enquiries and requests promptly
• Maintaining accurate guest records and data
• Assisting with concierge services and coordinating guest activities
• Providing general administrative support to the Front Office team
• Ensuring the front desk and lobby areas are well-presented at all times

What we're looking for

• Previous experience in a customer service or hotel front office role
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational abilities
• A friendly, professional and helpful attitude towards guests
• The ability to work well in a team and adapt to a fast-paced environment
• Able to work on rotation of shifts, weekends and public holidays
• Fresh graduate are welcome to apply

Advanced Prestige Sdn Bhd (Sutera Harbour Resort)

Job Description

We're Hiring!
Guest Service Agent – Chinese
📍 The Magellan Sutera Resort, Kota Kinabalu

Are you passionate about delivering exceptional guest experiences? We are looking for a Guest Service Agent (Chinese-speaking) to join our Front Office team at The Magellan Sutera Resort.

Responsibilities:

• Provide a warm and professional welcome to all guests, with emphasis on Chinese-speaking guests.

• Assist with check-in, check-out, and other front desk services efficiently.

• Handle guest inquiries, requests, and feedback with excellent problem-solving skills.

• Coordinate with other departments to ensure guest satisfaction.

• Promote resort facilities, services, and offers to enhance guest experience.

Requirements:

• Proficiency in spoken and written Mandarin Chinese and English.

• Prior experience in a front office or customer service role is preferred.

• Pleasant personality with strong communication and interpersonal skills.

• Ability to work in shifts, including weekends and public holidays.

Hotel Six Seasons

Job Description

Join Our Team as a Front Office Assistant at Hotel Six Seasons !

Hotel Six Seasons is situated in the heart downtown of Kuala Lumpur and Petaling Jaya. Located in a prime location of downtown KL with direct access to city's main shopping and entertainment district. Is an ideal destination for both business and leisure travelers to indulge in its unique luxurious atmosphere. Just minutes away from Scott Garden shopping mall neighborhood - the hub of KL nightlife with its thriving bar cultures. 

We are looking for motivated and dynamic individuals to join our team: 

Responsibilities:

• To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures

• To generate revenue by effectively converting Walk-in Customers into Stay-in Guests 

• To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience

• To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression

• To address the needs of the guests and issues professionally at all times

• To manage all forms of internal/external oral and written communication effectively

• To effectively manage the room status, room quality and hotel facilities

• To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently

• To project a professional front office image and maintain a tidy/presentable reception and lobby area

Requirements:

• The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent

• A good command of spoken and written English is a MUST

• The ability to communicate effectively in English and Mandarin is an added advantage

• Must have strong communication skills, interpersonal relations and problem solving capabilities

• Must be a results-orientated person with effective time management and operation skills

• Able to work independently, systematically, self motivated and a good team player

• Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday

• The candidate must have 1 years of relevant front office, reservation and OTA working experience

• For local / PR candidates

Ready to embark on an exiting career in hospitality ? Apply now and be part of the Hotel Six Seasons family !

Sunway Putra Hotel Kuala Lumpur

Job Description

About the Role

A Front Office Assistant's primary responsibility is to be the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and efficient flow of operations at the front desk.

What You’ll Be Doing

• Perform all duties and responsibilities in a prompt, accurate and efficient manner, in accordance with established Hotel and Company policies & procedures.

• Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.

• Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.

• Checks-in guests according to procedure.

• Handle room keys according to the procedure.

• Check-out guests according to the procedure.

• Prepares and liaises with other departments for special requests.
  

What We’re Looking For

• A minimum 1-2 years Experience in the Hospitality industry.

• Strong communication and interpersonal skills with the ability to effectively liaise with guests and team members.

• Excellent problem-solving and decision-making abilities to handle complex situations.

• Proficient in using hotel management software and technology.

• Flexible and adaptable to working in a fast-paced, dynamic environment.

• CERT /DIPLOMA in Hotel Management or a related field is preferred.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Front Office Assistant.

Ouji Seiyaku (M) Sdn. Bhd.

Job Description

About us

We’re proud to be part of the Whealthfields Group, a global powerhouse with over 25 years of excellence in the household and personal care industry. Our footprint spans across Asia, the Middle East, and Europe, with a strong presence in countries like Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, Vietnam, Hong Kong, Taiwan, Dubai, France, Germany, and Australia.

At OUJI Seiyaku, we specialize in the manufacturing and trading of high-quality household cleaning and cosmetic products. With over 1,000 products across 12 categories, our portfolio includes trusted household names such as Dynamo, Fab, Walch, and arFUM, among others.

Your Role

• Welcome guests with a warm and professional attitude

• Direct visitors and manage meeting arrangements

• Answer and route phone calls efficiently

• Keep the reception area neat, stocked, and presentable

• Provide accurate info via phone, email, or in person

• Sort, manage, and distribute incoming mail/deliveries

• Ensure office and pantry supplies are well-stocked

• Support security by following safety procedures at the front desk

• Assist with general admin tasks (filing, documentation, photocopying)

• Help with other tasks as needed by the team

What We’re Looking For

• Prior guest service, receptionist or equivalent experience is preferable

• Strong communication and people skills

• Detail-oriented with good organizational habits

• Mandarin or Cantonese speaker is a plus!

Why Join Us?

• Attractive remuneration package with allowances

• Dynamic working environment with career growth opportunities

• Supportive and young working culture

📩 Interested?

Click 'apply now' to forward your CV. Join us as we continue to make homes cleaner, fresher, and more vibrant across the globe! 🌍✨

PERKASA HOTEL HOLDINGS SDN BHD

Job Description

About the role

Perkasa Hotel Holdings Sdn Bhd is seeking a skilled and experienced Front Office Manager to join our team in Kundasang, Sabah. As the Front Office Manager, you will be responsible for overseeing the daily operations of the hotel's front desk, ensuring exceptional customer service and a seamless guest experience.

What you'll be doing

What we're looking for

What we offer

At Perkasa Hotel Holdings, we are committed to providing our employees with a rewarding and fulfilling work environment. You can expect competitive remuneration, opportunities for career advancement, and a range of employee benefits, including healthcare coverage, personal development programmes, and a collaborative, supportive team culture.

About us

Perkasa Hotel Holdings Sdn Bhd is a leading hospitality group in Malaysia, operating a portfolio of premium hotels and resorts in Sabah. With a strong focus on delivering exceptional guest experiences, we are known for our commitment to sustainability, innovation, and continuous improvement. Join our team and be a part of our exciting journey.

Apply now to become the Front Office Manager at Perkasa Hotel Holdings Sdn Bhd.

Reignwood Holding Co., Ltd.

Job Description

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

📍 Location: Global Heritage Residence, Reignwood Park, Thailand
⏰ Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.

Key Responsibilities:

1. Guest Services & Experience Management

• Ensure all guests and residents receive personalized, five-star service throughout the night.

• Handle late-night check-ins/check-outs, special requests, and VIP services.

• Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

• Supervise all nighttime staff, including concierge, housekeeping, and security personnel.

• Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.

• Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

• Monitor security systems and ensure guest safety and property protection.

• Respond promptly to emergencies (medical, fire, or security-related incidents).

• Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

• Oversee nightly financial transactions, including billing, invoicing, and petty cash management.

• Prepare daily reports on guest activities, incidents, and property conditions.

• Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

✅ Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 5+ years of experience in luxury hospitality, villa management, or private estate operations.

• Proven ability to manage night shift operations in a high-end residential or hospitality setting.

✅ Skills & Competencies

• Strong leadership and team management skills.

• Excellent problem-solving abilities and decision-making under pressure.

• High attention to detail and ability to maintain luxury service standards.

• Proficiency in property management systems (PMS), financial reporting, and security protocols.

• Fluent in English (additional languages are a plus).

✅ Personality Traits

• Service-driven mindset with exceptional guest relations skills.

• Ability to remain calm and composed in emergency situations.

• Strong interpersonal skills with the ability to interact with high-net-worth individuals.

Escape Haven Bali

Job Description

We’re seeking a compassionate and highly organized Guest Relations Manager to join our team. In this role, you'll be organize the Guest Relation team and collaborating across departments to to elevate the guest experience, ensuring drive excellence in guest service, and optimizing guest satisfaction

Key Responsibilities:

• Greet and check in guests with warmth and professionalism

• Serve as the main point of contact for all guest needs, concerns, and feedback

• Coordinate daily schedules, including wellness sessions, activities, and meal

• Liaise with yoga instructors, therapists, chefs, and housekeeping to ensure smooth operation

• Manage bookings and maintain accurate guest records

• Create a personalized, memorable experience for every guest

• Handle guest issues with care, compassion, and discretion

• Facilitate retreats of 4 to 5 guests every week

• Prepare regular reports and analyze guest feedback and service trends, providing key insights for informed decision-making and maintaining the highest rating in guest reviews.

• Team management

Requirements

• Experience in wellness retreat, or hospitality industry with 3 years in management role

• Excellent interpersonal and communication skills

• Calm, intuitive, and empathetic—especially in women-focused spaces

• Strong organizational skills and attention to detail

• Passionate about wellness, mindfulness, and women's empowerment

MLDC Berhad (Malaysia Land Development Company)

Job Description

Responsibilities

• Ensure a smooth and welcoming check-in/check-out process, maintaining high guest satisfaction and professionalism.

• Manage reservations across various channels (OTA, phone, walk-ins, website) and collaborate with housekeeping for room allocation and special requests.

• Handle guest complaints promptly and professionally, ensuring resolutions are met to maintain a positive experience.

• Collect payments, deposits, and maintain cleanliness and organization in the reception area.

• Facilitate guest feedback collection for continuous improvement and provide detailed information on hotel amenities, rates, and activities.

• Conduct night audits, generate management reports, and assist with ad hoc tasks as needed with a proactive approach.

  Requirements

• Able to work shifts and on public holidays, 6 days a week.

• Team player with a pleasant personality.

• Can communicate well in English and Bahasa Malaysia (verbally).

• No academic qualification needed.
  
  
  Key highlights

• Professional development and career advancement support.

• Comprehensive health coverage and wellness benefits.

• Gain experience in customer service and office management.
  

Join our team as a Front Office Assistant! Manage inquiries, support daily operations, and ensure a smooth, efficient office environment

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Element Bali Ubud

Job Description

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

Synergy Pro

Job Description

Lan Kwai Fong Concepts (HK) Limited

Job Description

https://lkfconcepts.com/

Responsibilities:
 

• Greet, welcome guests in a warm and friendly manner when they arrive

• Promote membership, recommend and promote seasonal menu

• Interact and collect feedback from guests.

• Good knowledge of menu and assist guest with food recommendation

• Assist Restaurant Manager with all restaurant related matters

Requirements:

• With 1 years or above relevant experience in F&B

• Take initiative, hard working and service orientated

• Working location: Lan Kwai Fong, Central

We offer:

1. Generous Annual leave entitlement (14 days)

2. Regular off per month: 6 days 

3. Annual salary review

4. Tips

5. Birthday leave

6. Medical benefit

7. Meal allowance

8. Staff Discount

 Benefit package with excellent job opportunities for YOU!

Interested parties please send full resume indicating your present and expected salary by one of the followings:

WhatsApp: 5616 9699
WeChat: LKFErecruit
Line: lkferecruit
Direct Line: 2867 8874
Fax: 2840 1234

All applications received will be used strictly for selection purposes only.

A Lan Kwai Fong Group Company

MANGALA ESTATE BOUTIQUE RESORT

Job Description

Overview:

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities:

1. Manage daily front office operations, including check-in, check-out, and guest services.
2. Provide exceptional service to guests, addressing their needs, inquiries, and complaints promptly and professionally.
3. Maintain a welcoming and hospitable environment for all guests.
4. Address and resolve guest complaints and issues effectively.
5. Implement strategies to prevent recurring problems and enhance guest satisfaction.
6. Recruit, train, and supervise front desk staff, ensuring they deliver high-quality service.
7. Schedule shifts and monitor and report on key performance indicators for the front office
8. Oversee the reservations process, ensuring accurate and efficient handling of bookings.
9. Coordinate with the reservations team to maximize room occupancy and revenue.
10. Maintain accurate records of guest information, payments, and other administrative tasks.
11. Prepare and analyze reports on front office operations and performance.
12. Implement initiatives to improve guest satisfaction and loyalty.
13. Gather and analyze guest feedback to make informed improvements.
14. Ensure smooth and efficient front desk procedures
15. Collaborate with other departments to ensure a consistent and exceptional guest experience

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as Front Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g: Opera System)
• Solid understanding of hospitality procedures and best practices.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand for long periods
• May be required to work in outdoor settings.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.

MANGALA ESTATE BOUTIQUE RESORT

Job Description

Job Overview:

As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality.

Key Responsibilities:

• Oversee Daily Front Desk Operations
  Ensure smooth, efficient check-in/out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere.

• Lead, Coach & Develop Front Office Team
  Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores.

• Coordinate Guest Services & Logistics
  Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences.

• Act as Cross-Department Liaison
  Proactively communicate guest movements, VIP arrivals, and operational needs to all relevant departments for flawless execution.

• Implement & Uphold SOPs
  Assist in drafting, updating, and enforcing front-office policies, emergency procedures, and quality checklists; ensure team compliance with brand standards and local regulations.

• Manage Records & Reporting
  Maintain precise guest profiles, financial postings, and shift reports; analyze data to identify trends and recommend service or revenue improvements.

• Resolve Guest Issues Promptly
  Handle inquiries, feedback, and complaints with professionalism and empathy, escalating complex cases and following up to closure.

• Support Revenue & Cost Control Initiatives
  Monitor room inventory, apply upselling techniques, validate night audit results, and identify opportunities to optimize occupancy and ancillary revenue.

  Qualifications:

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.

• 2–4 years of experience in hospitality, with at least 1 year in a supervisory or team lead role.

• Familiarity with resort management systems (e.g., Opera System) is a strong advantage.

• Excellent interpersonal and communication skills.

• Flexible and adaptable to work in a dynamic environment

• Strong leadership and team coordination abilities.

• Well-organized with good time management and multitasking skills.

• Committed to providing top-tier guest service and maintaining resort standards.

• Bilingual proficiency in English and Bahasa Malaysia; other languages such as Chinese, French, or German are a plus.

• Flexibility to work evenings, weekends, holidays, and in outdoor environments as needed.

• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand and move for extended periods.

• Comfortable working in both indoor and outdoor resort areas.

Rocana Hotel

Job Description

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Shangri-La Hotels (Malaysia) Berhad

Job Description

ANYA HOSPITALITY GROUP

Job Description

QUALIFICATIONS:

• Candidate must possess a Bachelor’s degree in Hospitality Management or equivalent;
• With at least three (3) years of working experience in the related field is required for this position;
• Detail-oriented, flexible, organized, with good interpersonal skills, and can work under pressure;
• Excellent verbal and written communication skills for effective interaction with guests, staff, and management;
• Knowledge of health, safety, and security protocols to ensure guest and staff well-being;
• Willingness to work on shifting schedules, as required.

The SM Store (SM Mart Inc.)

Job Description

Job Function: 
Responsible for managing the daily operations of the Prestige Lounge 

Responsibilities  

• Handle customer complaints elevated or not handled by Guest Services Representatives 

• Prepare and submit daily, weekly and monthly operations reports 

• Manage operational expense and monitor inventory of supplies 

• Lead development of the team 

Qualifications: 

• Graduate of Hotel and Restaurant Management, Tourism or any business course  

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office 

PT Accor Advantageplus

Job Description

TLT Glory PLT

Job Description

Elevate Your Career with De‘ Refflesia (subsidiary of Thai Pampering) !

Are you passionate about delivering exceptional customer service? At De’Refflesia , we believe in nurturing talent and providing a welcoming environment where you can grow and shine. We’re looking for enthusiastic Junior and Senior Front Desk Receptionists to join our award-winning team. If you have a warm personality, excellent communication skills, and a drive to excel in a dynamic wellness center, we want to hear from you!

Why Join Us?

• Be Part of an Award-Winning Team: Work in a Platinum Award-Winning reflexology center known for its excellence in customer service and care.
• Career Growth Opportunities: We invest in our employees’ professional development, offering opportunities to move up within the company.
• Flexible Work Hours: Choose from convenient shift options that suit your lifestyle.
• Performance Bonuses: Earn additional bonuses based on your performance.
• Supportive Work Environment: Join a friendly, dynamic team that values collaboration and respect.

Location: George Town, Penang

What We’re Looking For:

• Passionate and Professional: Whether you’re experienced or new to the field, if you have a passion for hospitality and a bubbly personality, you’ll fit right in.
• Tech-Savvy: Comfortable using laptops and social media platforms like Facebook, Instagram, WhatsApp, and TikTok.
• Adaptable: Able to thrive in a fast-paced environment and take on various tasks, from managing appointments to coordinating with team members.
• Customer-Focused: A welcoming attitude and the ability to provide top-notch service to every guest who walks through our doors.

Key Responsibilities:

• Front Desk Excellence: Greet and assist customers warmly, manage phone calls, and handle internal and external communications with professionalism.
• Appointment Management: Use our booking system to schedule appointments, recommend treatments, and coordinate with therapists.
• Sales & Upselling: Confidently promote our services and handle transactions, contributing to our sales goals.
• Administrative Support: Perform clerical tasks, manage emails, maintain a tidy reception area, and ensure the cleanliness of the surrounding facilities within the premise and perform ad-hoc tasks required by Management.
• Security & Compliance: Follow safety procedures and monitor access to the center to ensure a secure environment for guests and staff.

Requirements:

• Shift Flexibility: Willingness to work night shifts is preferred but not mandatory.
• No Experience Required: We welcome candidates without prior experience, though experience in a retail or wellness center is an advantage.

Perks & Benefits:

• Performance-Based Bonuses: Rewarding your hard work and dedication.
• Career Development: Opportunities for growth and advancement within the company.
• Work-Life Balance: Flexible shifts to accommodate your personal life.

Ready to Join Us?

If you’re excited about this opportunity and meet the criteria, we’d love to hear from you! Send your CV to thaipampering@gmail.comor hit the “Apply” button to start your journey with De’Refflesia (subsidiary of Thai Pampering) today.

Private Advertiser

Job Description

We are looking for a proactive, dependable, and communicative individual to help lead the daily operations of our rental apartment business; consists of multiple short-term stay units across strategic locations in Jakarta.

This role is ideal for someone who enjoys problem-solving, excels in communication, and takes initiative to maintain high standards in guest experience and property operations.

• Manage guest communications (Respond to Guest concerns & problems)

• Able to communicate explanations or narratives in case of disputes or refund requests

• Monitor & communicate guest reviews and maintain a strong brand reputation

• Ensure all units are in top condition: functional, clean, and guest-ready by:

• Document and follow up on incidents or maintenance issues

• Coordinate with cleaning crews, technicians, and building management

• Assisting on-site check in coordination and operational logistics

• Excellent communication and interpersonal skills

• Outgoing - Comfortable dealing with guests, building staff, and vendors

• Solution-oriented mindset and able to stay calm under pressure

• Able to work independently and take ownership of results

• Familiar with digital tools (Chat GPT, Google Drive, WhatsApp, scheduling apps)

• Experience in hospitality, property management, customer service, or rental units is a strong advantage

• Strategic role working directly with the founder

• Dynamic, and supportive work environment

• Growth potential in both responsibilities and compensation as the business expands

Ayatt Management Service & Sdn Bhd

Job Description

A Front Office Assistant in a hotel primarily manages the front desk, serving as the first point of contact for guests and handling various administrative duties. This includes checking guests in and out, managing reservations, handling inquiries, and assisting with general administrative tasks.

Guest Services:

• Greeting and welcoming guests: Creating a positive first impression for guests. 

• Check-in and check-out: Handling registration, room assignments, and payment processing. 

• Answering phone calls and inquiries: Providing information about the hotel, services, and local attractions. 

• Assisting with guest requests: Helping with luggage, transportation, and other needs. 

• Addressing guest complaints and concerns: Resolving issues promptly and professionally. 

• Providing concierge services: Assisting with booking tickets, arranging travel, and giving local recommendations. 

Administrative Tasks:

• Maintaining accurate records: Keeping track of guest information and reservations in the property management system (PMS). 

• Handling payments: Processing cash, credit cards, and other payments. 

• Filing and photocopying: Managing paperwork and documents. 

• Managing room availability: Ensuring rooms are properly booked and assigned. 

• Processing cancellations and modifications: Handling changes to reservations. 

• Maintaining front desk area: Keeping the reception area clean and organized. 

• Coordination with other departments: Working with housekeeping, maintenance, and other departments. 

Country Garden Pacificview Sdn. Bhd. - Non Exec

Job Description

HOTEL DUTY MANAGER

Duties and Responsibilities：

• Act as the Manager on Duty during assigned shifts, overseeing daily hotel operations and ensuring exceptional guest experiences.

• Provide direct support to the Front Office team, including assisting with guest check- in/out, room allocation, and handling VIP arrivals.

• Supervise Front Desk operations, ensuring smooth processes and high service standards.

• Handle guest complaints, requests, and emergencies promptly and professionally.

• Coordinate and communicate effectively with all departments (Front Office, Housekeeping, F&B, Engineering, Security, etc.) to ensure seamless service delivery.

• Conduct regular inspections of public areas and guest facilities, maintaining safety, cleanliness, and brand standards.

• Monitor room status and availability; support revenue optimization through room management and upselling where appropriate.

• Oversee shift handover processes and accurately document key events, issues, and actions taken.

• Mentor, guide, and motivate Front Office and Guest Services staff to enhance teamwork and service quality.

• Perform any other duties assigned by senior management.

• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Requirements:

• 2+ years of experience in hotel Front Office or Operations; previous Duty Manager experience preferred.

• Strong leadership, communication, and interpersonal skills.

• Ability to handle guest issues and emergency situations with confidence and professionalism.

• Hands-on knowledge of Front Office systems (e.g. PMS, POS); strong understanding of hotel operations.

• Ability to work flexible hours, including weekends, night shifts, and public holidays.

• Well-groomed and presentable with a strong guest-service mindset.

• Proficiency in English and Chinese is an advantage; other languages are a plus

Staff Benefits :

Transport Allowance / Housing Allowance, Duty Meals, Attendance Allowance, EPF, SOCSO, Annual Leave, Medical Leave, Medical Insurance, Overtime Pay, Free Parking, Promotion Opportunities, Professional Development

Thistle Hotel, Johor Bahru

Job Description

To ensure and achieve optimum efficiency and effective running of the Front Office department and its respective related areas of control to give the highest level of guest expectations. Maximize occupancy, revenue and profit opportunities and control all costs to remain within budgets.

• Actively perform the day-to-day operations of the Reception, Call Centre, Concierge and Executive Lounge.
• Liaise with the General Manager and relevant HOD’s to establish, review, and monitor standards within each section of the department.
• Organize effectively and efficiently the Front Office operations according to the standards.
• To maximize sales opportunities within all sections of the department with particular emphasis on rooms. To produce and submit a Front Office Management Report accurately and on time.
• Ensure that there is strict control over Cash & Credit transactions.
• To be responsible in maximizing Room Rates and occupancy by overseeing the effective control of reservations and room allocations.
• To carefully monitor Guest Comments and when appropriate, actively solicit guests’ opinion in order to continually evolved product and service standards.
• Maximize profit potential in all areas of this department by implementing pro-active sales activity and controlling costs in order to achieve financial targets as per budget.
• Establish, monitor and review standard Hotel SOP within the department.
• To be prepared to accept and carry out any other reasonable tasks and responsibilities as may be required by the General Manager. 
• To conduct site inspections for prospective customers when required.
• To carry out periodic Duty Management responsibilities and to be fully conversant of the requirements needed.
• To be an active member of the management team in order to assist in achieving good levels of communication throughout the organization thus achieving inter-departmental cooperation.

THEATRE HOTEL KUCHING

Job Description

Job Description:-

1. Knowledge and Expertise in OTA platforms 
2. The Front Office processes such as check-in/check-out, all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times.
3. Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.
4. Assist on daily auditing of sales and operation transactions.
5. Reservation through various networking such as via whatApps, e-mail, telephone and handle all guests inquiries and matters.
6. Handle certain operation’s task
7. Ad-hoc task from superior/HOD

Private Advertiser

Job Description

About the role

We are seeking a highly motivated and customer-oriented Front Office professional to join our dynamic team in Melaka. This full-time role is crucial in ensuring our guests receive an exceptional experience during their stay with us.

What you'll be doing

• Greeting and welcoming guests with a warm and friendly demeanour

• Efficiently handling guest check-in and check-out procedures

• Providing concierge services, including making recommendations and assisting with guest requests

• Maintaining accurate guest records and handling all front desk administrative tasks

• Responding to guest inquiries and resolving any issues in a timely and professional manner

• Assisting with the management of room inventory and availability

• Collaborating with other departments to ensure a seamless guest experience

What we're looking for

• Previous experience in a front office or guest services role, preferably within the hospitality industry

• Strong customer service orientation and excellent communication skills

• Proficiency in English and the ability to communicate effectively in other languages is an advantage

• Ability to work well under pressure and multitask effectively

• Attention to detail and a commitment to maintaining high standards of cleanliness and organisation

• Flexible and adaptable to work in a fast-paced environment

What we offer

We are dedicated to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits including comprehensive medical coverage and a staff accommodation programme.

About us

Our mission is to deliver exceptional hospitality experiences that exceed our guests' expectations. We are committed to fostering a dynamic and inclusive culture where our employees can thrive and grow.

If you are excited about this opportunity, we encourage you to apply now.

Private Advertiser

Job Description

About the role

We are seeking a motivated and guest-oriented Guest Service Assistant to join our team in Melaka. In this full-time role, you will be responsible for providing exceptional customer service and ensuring the smooth and efficient operation of the hotel's front office.

What you'll be doing

• Greeting and checking-in guests in a warm and friendly manner

• Handling guest inquiries and requests promptly and professionally

• Assisting with luggage handling and transportation arrangements

• Processing guest check-outs and billing

• Maintaining accurate guest records and ensuring data integrity

• Providing concierge services, such as making restaurant reservations and recommending local attractions

• Collaborating with the housekeeping and other hotel departments to ensure a seamless guest experience

• Adhering to all hotel policies, procedures and safety standards

What we're looking for

• Minimum 1 year of experience in a customer service or front office role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

• Excellent problem-solving and decision-making skills, with a focus on delivering exceptional customer service

• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively in additional languages an advantage

• Flexible and adaptable, with the ability to work in a fast-paced environment

• Passionate about the hospitality industry and committed to providing a memorable guest experience

What we offer

We are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including medical insurance and discounts on hotel stays. If you are passionate about delivering exceptional customer service and want to be part of a dynamic and growing hospitality group, we encourage you to apply now.

About us

With a commitment to excellence, we strive to create unforgettable experiences for our guests and to be an employer of choice in the industry.

Apply now to join our team as a Guest Service Assistant and be a part of our exciting journey.

J Suites International Sdn Bhd

Job Description

Job Summary: As a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. You will manage reservations, check-ins, and check-outs while maintaining exceptional customer service standards. Your role is integral in creating a memorable guest experience and supporting the overall operations of the front desk.

Key Responsibilities:

• Greet and assist guests with professionalism and friendliness during check-in and check-out processes.
• Handle reservations, cancellations, and modifications efficiently via phone, email, and online platforms.
• Provide information about hotel services, facilities, and local attractions.
• Address guest inquiries, requests, and complaints promptly to ensure satisfaction.
• Process payments, issue receipts, and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Uphold front desk operations, ensuring adherence to company policies and procedures.
• Maintain security by verifying identification and managing room keys.
• Stay up-to-date with hotel promotions and offers to effectively assist guests.

Qualifications:

• Proven experience in customer service or hospitality (preferred).
• Strong interpersonal and communication skills.
• Proficiency in [insert languages required or preferred].
• Familiarity with front office systems or property management software.
• Ability to multitask and remain calm under pressure.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive salary and benefits.
• Professional growth opportunities.
• A dynamic and supportive work environment.

PT Bali Home Habitat

Job Description

Front Office

Must-Have Qualifications

* 4+ years of front-office or guest-relations experience in luxury villas, boutique hotels, or resorts

* Fluent in English (written and spoken); conversational Bahasa Indonesia

* Hands-on experience with cloud-based PMS/channel managers (e.g., Guesty, Cloudbeds, SiteMinder)

* Skilled with WhatsApp Business, OTA platforms, and Instagram communication

* Proven ability to resolve guest complaints with empathy and efficiency

* Detail-oriented with high standards for presentation and service readiness

Nice-to-Have

* Experience in upselling and/or butler-style guest service

* Basic data skills (e.g., Google Sheets, Looker Studio)

* Familiarity with reporting tools or guest feedback platforms

Compensation & Benefits

* Competitive salary based on experience, plus service charges

* BPJS Health & Employment insurance, THR, and 12 days of annual leave

* Annual learning & development stipend (language, hospitality, tech)

* Performance bonuses linked to guest satisfaction and upsell targets

* Dynamic, innovative team culture with real ownership of your role

How to Apply

Send your CV in English and a short paragraph describing a time you turned a challenging guest situation into a 5-star outcome to: hbeemyguest@gmail.com

Mad Monkey Uluwatu

Job Description

Mad Monkey Uluwatu sedang membuka lowongan untuk posisi Penuh waktu Front Office Supervisor di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp6,000,000 - Rp8,000,000 per bulan
• Posisi ini adalah perekrutan yang mendesak.

FO SPV/ FO Manager

Exciting opportunities await you at Mad Monkey, the newest and most vibrant hostel in Uluwatu, We are seeking enthusiastic individuals to join our team and be part of our unique hospitality experience. If you thrive in a lively atmosphere and are passionate about creating memorable stays for travelers from around the world, we want to hear from you!

Why Join Us? At Mad Monkey, we're all about fun, community, and exceptional service. Joining our team means becoming part of a global family where creativity and guest satisfaction are at the heart of everything we do. We offer competitive wages, opportunities for career growth, and a supportive environment that values your individuality and ideas.

Mad Monkey Hostels is committed to creating an inclusive workplace and welcomes applications from all qualified individuals. We appreciate all applicants for their interest; however, only candidates selected for an interview will be contacted.

Join the Mad Monkey family and embark on an exciting journey with us!

Main Responsibilities :

• Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

• Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.

• Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

• Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair in order to ensure guests comfort and satisfaction

• Train receptionist  team in front office tasks

• Oversee team member on a daily basis

• Schedule shifts and arrange for replacements in cases of absence

• Establish and educate team members on front office standards

A LITTLE FARM ON THE HILL

Job Description

We are an idyllic organic farm and premium farm-to-table restaurant.

Located in the beautiful highlands of Janda Baik just 40 minutes from Kuala Lumpur, we are one of the most reputable restaurants in the country and winner of Tatler's ‘Best 20 Restaurants’ Award in Malaysia for 2025.

We are looking for a multitasking Guest Services Manager to join our excellent team. 

Responsibilities include:

• Guest relations, including handling email bookings & enquiries.

• Floor service, including waiting tables on lunch service days.

• Supervise upkeep and maintenance of guest records & service areas

• Ensure restaurant tableware and furniture are in tip top condition

• Assist with office admin & arts event management when needed

Candidates must have the following attributes:

• Hard working, confident & articulate

• Friendly, honest & pleasant in appearance

• Excellent command of written and spoken English.

• Fit, agile and in good health

• Able to handle and serve alcohol

• Possess valid driving license

• Possess own transport, either car or motorcycle

This is a senior front-facing position that forms part of the core operational team of our restaurant. The candidate is expected to achieve the highest standards of service delivery in the hospitality industry. Prior experience in guest service and / or F&B hospitality is NOT mandatory but an advantage. More important is an excellent command of spoken and written English, as is a friendly, meticulous and intelligent personality.

We offer the following benefits:

• 5-day work week, Wednesday to Sunday

• Staff hospitalisation insurance

• Staff accommodation, if needed

• Monthly bonus payment

• Progressive, close-knit work environment surrounded by an idyllic organic farm, cool climate and beautiful forested hills.

Shortlisted candidates are required to undergo a service trial after the initial video interview.

Anchor Land Holdings Inc.

Job Description

Job Duties & Responsibilities:

• Ensure guests receive personalized and high-quality service throughout their stay.
• Address and resolve guest concerns and complaints efficiently and professionally.
• Monitor guest feedback through surveys, online reviews, and direct interactions to identify improvement areas.
• Implement guest loyalty programs and VIP services to enhance guest retention.
• Ensure accurate and efficient room assignments, reservations, and billing procedures.
• Work closely with housekeeping, F&B, and other departments to meet guest expectations.
• Monitor lobby and public areas to ensure cleanliness, order, and a welcoming atmosphere.
• Build strong relationships with frequent guests, corporate clients, and VIPs.
• Manage guest complaints on online platforms and review sites, ensuring timely responses and reputation management.
• Recommend and implement guest engagement initiatives, such as special welcome amenities and personalized experiences.
• Ensure adherence to hotel policies, safety protocols, and guest privacy regulations.
• Coordinate with security and emergency response teams to maintain a safe and secure environment for guests.
• Monitor adherence to health and safety guidelines, especially in high-touch guest areas.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate

Qualifications:

• College graduate of any Tourism and Hospitality Management or any related course;
• Minimum of 1 year experience as a guest experience or front office associate 
• Preferably has a 1-year experience in a hotel supervisory role
• Strong Training Facilitation Skills
• Customer Service
• Good tracking and keen to details
• MS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability

Crown Regency Hotels & Resorts

Job Description

About the role

Crown Regency Hotels & Resorts are seeking an exceptional Hotel Duty Manager to join our team in Cebu City, Cebu. As a full-time Hotel Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our prestigious hotel, overseeing daily activities and providing exceptional customer service.

What you'll be doing

• Oversee the daily operations of the hotel, ensuring all departments are functioning seamlessly

• Manage and coordinate the front desk, housekeeping, food and beverage, and other key hotel teams

• Address and resolve any guest issues or complaints in a timely and professional manner

• Ensure all hotel policies, procedures, and safety protocols are followed

• Assist with budgeting, forecasting, and other financial responsibilities

• Lead and motivate a team of hotel staff, providing guidance and support as needed

• Implement and monitor key performance indicators to drive continuous improvement

What we're looking for

• Minimum 2 years of proven experience in a hotel duty manager or similar supervisory role

• Strong leadership and people management skills, with the ability to motivate and develop a team

• Excellent problem-solving and decision-making abilities, with a customer-centric approach

• Proficient in hotel management software, point-of-sale systems, and other relevant technologies

• Thorough understanding of hotel operations, including front desk, housekeeping, and food and beverage

• Highly organised and able to effectively multitask in a fast-paced environment

• Strong communication and interpersonal skills, with the ability to liaise with guests and staff

About us

Crown Regency Hotels & Resorts is a leading hospitality group in the Philippines, known for our exceptional service and commitment to guest satisfaction. With a growing portfolio of luxurious hotels and resorts across the country, we are dedicated to providing our guests with an unparalleled experience. Our team of talented professionals is the backbone of our success, and we are always on the lookout for individuals who share our passion for the hospitality industry.

Apply now to join our dynamic team and be a part of the Crown Regency Hotels & Resorts family.

Melisa

Job Description

• Handles check in & check out process

• Billing process/ cashiering

• Attend a morning briefing

• Train the new employees

• Answers telephone calls

• Address the concerns of a complaining guests

Hard Rock Hotel Desaru Coast

Job Description

POSITION SUMMARY

The Front Office Assistant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries.  They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

PRIMARY RESPONSIBILITIES

• Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. 

• Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.

• Promote room upgrades (upsell) and monitor and control product to meet goals.

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.

• Assist individuals and groups with check-in, checkout, and room changes.

EXPERIENCE, EDUCATION AND CERTIFICATIONS

Secondary school degree preferred and/or previous work experience in service for at least 2 years.