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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

The Nuance Group (Singapore) Pte. Ltd.

Avolta (formerly Dufry) is a leading global travel experience player with more than 60 years of experience in the industry. We operate in more than 75 countries and 1,200 locations, with 5,500 points of sale across three segments – duty-free, travel convenience & essentials, food & beverage – and a wide range of channels – from airports and motorways, through to cruises, railways and more. Geographic diversification is a key element of the company’s strategy. We, furthermore, stand for good Corporate Governance, Openness and Transparency for the benefit of shareholders, customers, business partners and employees. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. This makes us a trusted partner for all our stakeholders and all our 65’000 employees.

Job Description

WHO WE ARE

Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B) company (https://www.avoltaworld.com/en) with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.5 Billion in 2024.

We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four strong pillars including delivering the Travel Experience Revolution, Diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.

In Asia Pacific, we are present in more than 10 countries, including India, Sri Lanka, Maldives, China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia and Australia.

PURPOSE OF THE ROLE

As part of the regional Omnichannel Experience function, the Guest Experience Manager is responsible for all customer-facing service training, standards, and coaching, focusing on elevating the guest journey and in-store experience; and partners country teams to ensure consistent, high-quality execution and measurable improvement across all APAC business lines (Travel Retail, Convenience, Food & Beverage). The Guest Experience Manager plays a key role in driving guest loyalty, enhancing brand reputation, and supporting business growth across the region.

RESPONSIBILITIES

Customer Experience Standards

• Partner with country Operations and People, Culture & Organization (PC&O) teams to roll out Avolta’s customer experience framework, sales & service principles, and behavioural standards, considering local culture, traveler profiles, store formats and customer journey.
• Lead the creation of new materials tailored for APAC markets as required.
• Shape customer service experience for new store openings and refurbishments.

Learning & Development

• Continuously refine Avolta’s Customer Service Blueprint for APAC countries.
• Develop and lead the regional “train-the-trainer” program, equipping store managers and front-line teams with the skills and tools to drive sales and deliver exceptional guest experiences.
• Design and deliver training modules (in-person and digital) to build consistency in service excellence.
• Provide on-the-ground coaching and mentoring through regular store visits.

Performance Improvement

• Utilize employee feedback and customer experience measurement tools (e.g., Net Promoter Score, Mystery Shopping, Customer Perception tracking) to identify service gaps and opportunities.
• Leverage on insights to address gaps, improve training, recognize top-performing teams, and share cross market and outlets learnings.
• KPIs: Net Promoter Score (NPS) and Mystery Shopping results, as well as high training completion rates (>80%) for customer-facing staff, maintaining frequent coaching sessions, reducing complaint resolution time and closing identified service gaps efficiently.

Ambassador for Excellent Customer Experience

• Act as the regional Guest Experience role model, inspiring operations and front line staff to put customers at the heart of our business, always thinking about how we can elevate traveler touchpoints with us and exceeding their expectations.

WHAT WE ARE LOOKING FOR

Required Experience

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field. Additional certifications in customer service, hotel/travel operations, or retail management are advantageous.
• Professional Background: 8–10 years’ experience in customer-facing and learning development roles within service industries such as retail, F&B, hospitality, travel & tourism, or entertainment, with proven expertise in service excellence, training, and operational efficiency.
• Regional Experience: Proven ability to work with culturally diverse teams across Asia Pacific, lead cross-functional projects, and demonstrate a strong understanding of regional service customs, customer expectations and market nuances.

Key Skills & Attributes

• Leadership & Coaching: Demonstrates strong leadership and coaching abilities, with excellent collaboration and communication skills to build high-performing teams and work effectively across functions and geographies.
• Customer-Centric Mindset: Passion for creating exceptional customer experiences, with a proactive approach to identifying and addressing service gaps.
• Analytical & Improvement Focus: Skilled in using data and feedback tools (NPS, Mystery Shopping, etc.) to drive continuous improvement.
• Technical Proficiency: Familiarity with customer experience metrics, customer feedback tools and, digital learning platforms.

Personal Qualities

The ideal candidate is empathetic, approachable, and solution-oriented. This person demonstrates strong organizational and project management skills, as well as high integrity and professionalism. The ability to work both independently and as part of a team is essential. Strong influencing and persuasion skills are important, along with the capacity to motivate and inspire others to adopt new practices and drive positive change. Resilience and adaptability to change are also key qualities, enabling success in a dynamic retail and F&B environment.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

POSITION SUMMARY

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter and be knowledgeable on Marriott Bonvoy information.
• Ensuring the team complies with Marriott International Health Check standards.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• First responder for Emergencies.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate departments when necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting and Marriott International policies and procedures.
• Notify Loss Prevention of any guest reports of theft or safety-related issues. 
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/property management system/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role:

Guest Relations Executive, Front Office 

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do: 

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc. 

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests. 

• Reports to the Duty Manager for further follow-up when necessary.

What you bring:

• Preferably a Diploma holder in Hospitality or its equivalent

• One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset

• Good organisational skills, ability to prioritize workload and handle pressure

• Excellent interpersonal and communication skills

• Knowledge of Opera System would be an added advantage

• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.

• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.

• Able to assist the Guest Service Executive in resolving any operational issues.

• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.

• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.

•  Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.

• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.

• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.

• Monitor performance standards, reporting issues/concerns as needed.

•  Able to assist the Duty Manager in handling guests’ requests and complaints.

• Able to train all existing and new team members.

• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

•  Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.

• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent

• Minimum of 3 years of relevant experience in a similar capacity 

• Previous experience in a similar leadership role is an asset

• A service-focused personality is essential

• Prior experience working with Opera or a related system

• Strong interpersonal and problem-solving abilities and the ability to lead by example

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising associates on a daily basis. Front office areas include Bell/Door Staff, Service Express, Westin Club, and Guest Services/Front Desk. The Assistant Front Office Manager directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process. Ensuring guest and associate satisfaction and maximizes the financial performance of the department and hotel. 

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding associates' positions well enough to perform duties in their absence.

• Ensures associate recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with associates 

Monitoring and Supporting Progress Towards Front Desk Goals

• Manages day-to-day operations, ensuring the quality, The Westin brand standards and meeting the expectations of guests on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Be a subject matter expert on Marriott Bonvoy Loyalty Program 

• Ensuring associates are adhering to Marriott International Health Check standards 

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the guest recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Act as a First Responder in Emergencies 

• Participate in Fire Evacuation Exercises 

• Analyzes reports and information and evaluating results to choose the best solution and solve problems. 

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

BHIRAJ BURI GROUP

["We strive to be more than a property developer \u2013 aside from transforming buildings and spaces in the heart of Bangkok, BHIRAJ BURI GROUP offers a full range of services that responds to your needs.","We \u201ccreate\u201d dynamic designs","We \u201cmanage\u201d with an inherent understanding of our client\u2019s identity","We \u201cdevelop\u201d innovation that responds to a sustainable future","We bring our expertise in property management by delivering solutions to all stages of any project. This includes land procurement, design, planning and construction, delivering an authentic and superior experience that is reflective of our client\u2019s needs."]

Job Description

Job Responsibility :

• Strategic planning  and compliance programs

• Providing service for internal and external customers

• Telephone service

• Welcome and assist to VIP/VVIP Guest

• Business Center Service

• Handling guests complaint

• Case management found the cases of missing and disappeared (Lost & Found)

• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.

• Bachelor Degree or higher in any field.

• At least 3 years’ experience in service.

• Good analytical, problem solving.

• Ability to work well under pressure with service minded and strong interpersonal skills

• Good computer skills especially in MS Office.

• Good command in English Language.

Samaraya Wellness Resort

Job Description

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

As a key member of our leadership team, the Lobby Manager leads and coordinates the seamless coordination of all departments involved in a guest’s arrival and departure experience. Managing a team of colleagues, the Lobby Manager ensures every guest interaction reflects our commitment to excellence and personalized service.

In this pivotal role, you will take charge during any irregular incidents or guest situations, demonstrating calm leadership, sound judgment, and an unwavering focus on guest satisfaction. Your presence in the lobby embodies both operational excellence and gracious hospitality — ensuring that every moment of the guest journey is handled with care, efficiency, and professionalism.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.

• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.

• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.

• Minimum 5 years relevant experience with at least 2 years at a management level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Ascertains and addresses guest/colleague needs. 

• Directs, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Prioritises and organizes work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The position is responsible in managing various aspects of the Lobby Operation at Raffles Hotel Singapore and ensures the seamless delivery of the service experience throughout the entire guest journey. Together with the Lobby Operations management team, the Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest’s stay.

Primary Responsibilities

Delivers the guest journey from pre-arrival to post-departure

• Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.

• Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalised check-in experience.

• Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.

• Maintain the Lobby Operations team as acting host for all main building outlets.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Handles cashier and Lobby Operation Coordination Duties

• Supervises accurate execution of all cashiering and billing duties.

• Cooperates with the Finance team and trains the Lobby team on credit policies and procedures.

• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and completion of all essential preparatory tasks prior to guests’ arrivals.

• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieve all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Maximise efficiency of resident and guest incident management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Seeks constant Improvement of quality in product and services.

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Manager and always reinforces hotel values.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or degree from preferably hospitality or related field.

• Minimum 3 years’ relevant experience with at least 1 year at a supervisory level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Contributes in the team, work punctually and effectively.

• Ascertains and addresses guest/colleague needs.

• Supervises, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

The Village Hotel

Job Description

Responsibilities:

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements:

• Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.
• Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

The Village Hotel

Job Description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

The Village Hotel

Job Description

Responsibilities:

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.

Marriott International

Job Description

Marriott International

Job Description

Aloha Resort

Job Description

About the role

As the Front Office Supervisor at Aloha Resort, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. In this full-time position, you will be responsible for overseeing the day-to-day activities of the front office team, providing exceptional customer service, and contributing to the overall success of the resort on the beautiful island of Ko Samui, Surat Thani.

What you'll be doing

• Supervising and coordinating the front office team, including scheduling, training, and performance management

• Handling guest inquiries, reservations, check-ins, and check-outs in a professional and courteous manner

• Resolving guest concerns and complaints effectively and promptly

• Maintaining accurate records and reports for front office operations

• Implementing and monitoring front office policies and procedures to ensure high standards of service

• Collaborating with other departments to ensure seamless guest experiences

• Identifying opportunities for process improvements and contributing to the overall growth of the resort

What we're looking for

• Minimum 2-3 years of experience in a front office or guest services supervisory role within the hospitality industry

• Strong customer service orientation with the ability to handle a wide range of guest inquiries and requests

• Excellent communication, interpersonal, and problem-solving skills

• Proficiency in using front office software and hotel management systems

• Proactive and adaptable, with the ability to work effectively in a fast-paced environment

• Fluency in English, with proficiency in Thai or other languages an advantage

• Relevant qualifications or experience in hospitality management or a related field

What we offer

• Service Charge

• Uniform

• OC

• 3

Coral Cliff Beach Resort

Job Description

About the role

We are seeking a friendly and professional Reception team member to join our dynamic hospitality team at the Coral Cliff Beach Resort in Koh Samui, Surat Thani. In this full-time role, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth running of our resort operations.

What you'll be doing

1. Greeting and welcoming guests in a warm and courteous manner upon arrival

2. Efficiently handling guest check-ins and check-outs, as well as managing room reservations

3. Responding promptly to guest inquiries and requests, and providing information about the resort's facilities and local attractions

4. Maintaining accurate records and documentation related to guest stays

5. Assisting with the coordination of transportation and other guest services

6. Ensuring the reception area is well-organised and presentable at all times

7. Collaborating with other departments to deliver a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role, preferably within a hotel or resort setting

2. Excellent communication and interpersonal skills, with the ability to converse fluently in English

3. Strong organisational and multitasking abilities to handle various tasks simultaneously

4. Proficient in using computer software and hotel management systems

5. A friendly, professional and customer-focused attitude

6. Flexibility to work in a fast-paced environment and during peak periods

What we offer

At Coral Cliff Beach Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness packages

2. Opportunities for career development and training

3. Discounted rates on resort accommodations and dining

4. A vibrant and inclusive company culture

About us

Coral Cliff Beach Resort is a renowned beachfront resort located on the idyllic island of Koh Samui. With our stunning natural surroundings, luxurious amenities, and exceptional service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success in the hospitality industry.

Apply now to become our next Reception team member!

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic Up to $2800 + $300 (Clothing Allowances)

• Well Established Company

• Working Location: CBD Area

• Working Timing: Mon – Friday, 9am – 6pm

• 1 year experience in customer service, events or hospitality

Your Role, Your Influence:

• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs

• Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.

• Prepare and distribute promotional materials & partnership news to guests/potential members

• Be responsible for info email queries and replying or forwarding them as necessary Operations

• Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.

• Coordination with other team, vendors or Building Management for IT, Engineering, Housekeeping & Accounting related tasks

• Ordering consumables & operating supplies with approval from Community Manager

• Submit receipts to Community Manager for expense reports

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.

• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it's a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal

• Taking ownership of events on a rotational basis to be able to give the client a smooth service

The Ingredients for Success:

• 1 year experience in customer service, events or hospitality

• Must have strong verbal and written communication skills in English

• Basic computer skills in Word, Excel, Powerpoint

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

CONRAD SINGAPORE MARINA BAY

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Experience Manager on guest comments.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Guest Experience policies.
• Undertake tasks as instructed by the Guest Experience Manager
• Serve your role and Team in an environmentally-conscious manner
• Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 4 years of previous experience in the luxury hotel, leisure or retail sector
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

NUVE WAREHOUSE PTE. LTD.

Job Description

Profile

Job Title               : Hotel Front Office Manager

Department       : Front Office

Work Location : The Warehouse Hotel

The Warehouse Hotel sits along the Singapore River in a restored 1895 warehouse. Our curated, design - led rooms blend heritage with contemporary comfort, giving guest an experience grounded in culture and quiet luxury.

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

·       Improving on operations procedures.

·       Managing a team of staff under Front Office and Housekeeping department.

·       Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

·       Checking all emails and OTA messages are being replied promptly within a day.

·       Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

·       Checking no outstanding payments for in-house and check out guests.

·       Ensuring accuracy of dailyreports.

·       Providing training to newjoiners.

·       Covering shift when necessary.

·       Checking and monitor of inventory level.
. Preparing reports.

Customer Service

·       Ensuring all guest’s special request prior to check in and arrange accordingly.

·       Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

·       Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

·       Bringing up online review ratings.

Housekeeping and Maintenance

·       Checking of guest rooms before guest arrival.

·       Ensuring good communication between Housekeeping and Front desk Department.

·       Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

·       Increasing ADR.

·       Managing hotel room rates andallotments.

·       Knowing OTAs and hotel ratesand promotions.

·       Managing hotel expenses.

·       Hitting monthly hotel revenuetarget.

·       Assisting in collections of anyoutstanding payments.

Job Holder’s specifications

·       Possesses a Degree or Diploma in Hospitality or equivalent.

·       Has at least 5 years of experience on managerial role or at least 6 years of front desk experience.

·       Must possess integrity and drive.

·       Must be highly independent andresourceful.

·       Possess good communication andleadership skills.

·       Able to correspond in writing with customers, suppliers and internal staff.

·       Able to withstand work pressureand guests’ demands.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic team and take on a pivotal role in enhancing guest experiences through operational excellence. This position involves managing various facets of operations in a vibrant residential environment.

Responsibilities:

• Oversee all operational aspects related to administration, finance, guest services, housekeeping, front office, and reservations.

• Ensure adherence to established reception policies and procedures to maintain high service standards.

• Manage accounts payable and receivable, including executing financial transactions such as bill payments, invoicing, and processing refunds.

• Provide exceptional customer service to internal and external guests by effectively handling reservations and ensuring cleanliness standards are met across all areas, including guest rooms and common spaces.

• Process reservation requests from multiple channels, including email, online bookings, and service transfer requests.

Requirements:

• Diploma or NITEC in hospitality or tourism is required.

• A minimum of 3 to 5 years of experience in the hospitality or customer service sector is preferred.

• Proficiency in OPERA systems and Microsoft Office.

• A strong passion for helping others and a commitment to providing outstanding service.

• Ability to collaborate effectively in a team-oriented environment and consistently deliver high-quality work.

• Willingness to work shifts, including weekends and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Lead and supervise service associates to ensure efficient daily operations and high-quality guest service delivery
• Manage guest relations by promptly addressing and resolving guest requests to maintain smooth operations
• Develop and implement strategies to enhance guest engagement and improve loyalty scores
• Recognize and respond to guest loyalty through personalized service that reflects professional hospitality standards
• Collaborate with team members to uphold the resort’s service excellence and guest expectations
• Adapt to shift work schedules to maintain consistent guest service coverage

We are looking for someone who:

• Experience in the hospitality industry with knowledge of OPMS (Opera Property Management System)
• Educational background related to hotel management or hospitality
• Strong communication skills demonstrated through effective engagement with international and domestic travelers
• Ability to deliver personalized guest service by identifying and responding to guest loyalty

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Claudine Pte. Ltd.

Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Marriott International

Job Description

AMMATARAPURA LIMITED PARTNERSHIP

Job Description

It is a combination of guest relation and administrative role in the front office at an award winning five star hotel. Handle day to day guest inquiries, welcoming guests, check in and check out, handling inquiries, handle bookings, write emails, give recommendations for tours, handle problems. Must be able to solve problems by themselves and be alone at front office.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hilton Hotel

Job Description

A Guest Service Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Langham, Hong Kong

["A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying\u2019nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East."]

Job Description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025     Three Michelin Stars – T'ang Court

2021 - 2025    Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2025    Earth Check Certification Platinum Certificate

2004 - 2025    Caring Company Award

2020                  The Best of The Best Masterchef – T’ang Court

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 Responsibilities

• Perform lobby reception supervisory duties including hotel guests check in & check out, enquires and cashier;

• Greet VIP guests;

• Assist the Business Centre and Guest Services areas whenever necessary;

• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;

• Promote hotel facilities including Health Club, Business Centre and F&B outlets;

• Follow up on amenities order on a daily basis;

• To provide on-the-job training to new colleagues;

• Handle ad hoc projects assigned by the management.

Qualifications

• Minimum 3 years working experience in hotel industry

• Relevant education background

• Independent & confident to work under pressure

• Good interpersonal skills

• Good team player with excellent communication skills in both English & Chinese

• Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

Dynamic Human Capital Pte Ltd

Connecting talents . Driving dreams

Job Description

Work Type: Starting as a part-time employee for about three months, with the possibility of converting to full-time depending on performance | 5-day work week (rotating shifts, incl. nights) | 5-day work week (weekends/PH/ rotating shifts, incl. nights)

Key Responsibilities

Guest Experience

• Assist guests with check-in via mobile app or kiosk

• Encourage and guide guests on using the DiscoverASR app

• Handle guest queries and requests from arrival to departure

• Facilitate smooth communication and personalised service

Operations & Property Support

• Monitor room availability using the Property Management System (PMS)

• Ensure processes follow corporate guidelines

• Perform basic book-keeping when required

• Assist housekeeping with regular rounds, especially social spaces

• Handle walk-ins, emails, and phone enquiries

• Perform light housekeeping/engineering tasks

• Liaise with outsourced vendors for cleaning and maintenance

Community Building

• Observe guest preferences and manage guest profiles

• Support the Ambassador of Buzz in curating and executing events

• Proactively engage guests to gather feedback and improve experiences

Job Requirements

You are:

• Dynamic, self-motivated, and confident in communication

• Passionate about tech, creative, entrepreneurial, and collaborative communities

• A people person who’s hands-on and proactive

• Detail-oriented with strong problem-solving skills

• Tech-savvy and quick to learn new systems

• A bonus if you have a skill (coffee-making, bartending, singing, tech geek, etc.)

• Willing to work rotating shifts, including night shifts

Shortlisted candidates will be required to submit a 1-minute video: “All About Me”

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

1.      Managing Guest Experience:

·           Assist lyf guests with check-in procedures.

·        Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

·           Conduct property tours for new and potential lyf guests.

·           Receive and promptly transmit messages to guests.

·           Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

·           Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

·           Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

·           Adhere to corporate guidelines for all operational processes.

·           Perform bookkeeping activities when required.

·        Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

·           Manage walk-in inquiries, emails, and other lyf-related enquiries.

·        Supervise events to ensure compliance with house rules and address any issues that arise.

·        Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

·        Maintain guests' preference profiles and track their likes and dislikes.

·        Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

·        Support the AOB in curating and planning the event calendar for guests.

·        Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

·        Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

·        Experience in guest service or customer-facing roles is preferred.

·        Dynamic and self-motivated with strong verbal and written communication skills

·        Highly organized with excellent multitasking abilities.

·        Attention to detail and able to anticipate and react to the needs of guests' demands

·        Knowledge of property management systems and other relevant software is a plus

·        Tech savvy, able to pick up and use new systems and technology solutions easily

·        Familiarity with local attractions, services, and events.

·        Ability to remain calm and composed in challenging situations.

·        Flexibility to work in shifts, including weekends and public holidays.

·        Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Perennial Holdings Private Limited

Perennial Holdings Private Limited (“Perennial Holdings”) is an integrated real estate and healthcare company headquartered in Singapore. As a real estate owner, developer and manager, Perennial Holdings focuses strategically on large-scale transit-oriented developments (“TODs”) and has a presence in China, Singapore, Malaysia, Indonesia and Sri Lanka with a portfolio spanning approximately 80 million square feet in total gross floor area. As a healthcare services owner, operator and manager, Perennial Holdings focuses on hospitals and medical centres, healthcare hubs, and eldercare and senior housing in China with a presence across 16 cities with over 22,000 beds, comprising approximately 12,000 operational beds and over 10,000 beds in the pipeline. Perennial Holdings’ network of healthcare facilities includes general, rehabilitation and specialist hospitals, as well as assisted living apartments, eldercare and nursing homes, and its integrated eldercare services comprise medical, nursing, rehabilitation, dementia and home care.

Job Description

Responsibilities:

• Implement and execute aged care work plans; oversee daily operations; establish work standards; monitor service quality and ensure smooth operation of the apartment for the aged.

• Organise and conduct research on resident living and activity services; tailor service management features based on residents’ characteristics and needs.

• Conduct resident satisfaction surveys and reporting; implement improvement plans based on findings.

• Handle resident complaints and feedback; identify recurring issues and optimise service standards and workflows.

• Develop departmental training plans and organise relevant specialised training to improve service quality.

• Manage staff duty rosters, task allocation, and handovers within the department.

• Prepare and manage the department’s budget, ensuring expenses are controlled in accordance with the approved budget.

• Establish departmental SOPs; supervise staff implementation and continuously improve procedures.

• Implement daily safety inspections for the apartment, including electrical safety, fire safety, and access control management.

• Establish resident health records; monitor residents’ daily living habits; provide personalised service plans to enhance satisfaction.

• Evaluate service quality based on satisfaction assessments and continuously improve service standards.

Requirements:

• Degree or Diploma in Hospitality Management, Healthcare Management or related fields.

• Minimum 5 years of relevant experience in nursing homes, aged care organisations, or hotel management preferred; with 3 years’ experience leading a team.

• Demonstrates a strong sense of integrity, with a warm and gentle disposition.

• Patient, compassionate and dedicated to serving and supporting elderly individuals.

• Excellent communication and interpersonal skills, with the ability to converse in Mandarin and/or other dialects.

• Able to work shift duties, including weekends and public holidays.

The Standard, Singapore

Job Description

Responsibilities:

• Ensure the smooth running of operations on a day-to-day basis in a proactive manner.

• Support and assist all Front Office operations.

• Welcome guests and visitors in a friendly, prompt, and professional manner.

• Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems.

• Understand and carry out duties in line with Hotel Safety and Emergency procedures.

• Foster team synergy to drive teamwork and achieve results.

• Perform check-in and check-out procedures using the property management system, adhering to the guidelines set by the hotel.

• Work closely and coordinate with other operating departments (e.g., Housekeeping, Engineering, F&B) to achieve results and guest satisfaction.

• Check all correspondence of the day’s arrivals to familiarize yourself with all arriving guests and their needs, and follow up as required.

• Control daily rooms and room type availability, and follow up with housekeeping and the revenue department on any discrepancies to maximize revenue.

• Assist the guest experience team with room checks and VIP arrivals.

• Conduct pre-shift briefings with the front office team to relay all pertinent guest information and operational requirements. Review the daily event sheet and in-house groups, and participate in the daily lineup.

• Provide a consistent level of guest recognition and delivery of personalized services.

• Maintain thorough knowledge of room rates, room packages/promotions, room types, room availabilities, and occupancy levels.

• Assist with room reservation calls for modifications, bookings, and cancellations when needed.

• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.

• Maintain appropriate standards of conduct, uniforms, hygiene, and appearance for the front office department.

• Address guests' complaints and requests in a polite and efficient manner. Give further instructions to the relevant colleagues if needed to ensure optimal guest satisfaction.

• Maintain a record of all complaints, feedback, and requests. Follow up and inform concerned operating departments.

• Make decisions on upgrades, comps, and rebates as per stipulated hotel policies and procedures.

• Assist in department orientation and training of the hotel service standards, procedures, and programs.

• Inspect Front and Back of house areas for cleanliness, health & safety, and report any faults to the relevant departments.

• Promote in-house sales, facilities, and upselling programs to maximize revenue.

Qualifications, Knowledge, and Skills:

• Service-oriented with an eye for detail.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Must always be well-presented and well-groomed.

• Excellent reading, writing, and oral proficiency in English; additional language skills are a plus to converse with international guests.

• Willing to work shifts.

• Minimum hotel background in rooms division; supervisory-level experience required.

• Strong skills in guest service, communication, organization, and problem-solving.

• Prior experience in Opera / Opera Cloud.

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage

• Able to work independantly

• Able to work rotating shifts & public holidays
  

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

PREMIUM HOTEL MANAGEMENT PTE. LTD.

Job Description

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Assistant is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Prepare for daily arrivals and departures.

• Ensure all guest information such as identity card, credit card, contact details are input correctly in guest profiles and reservations.

• Assist with guest transportation by house car and taxi, and review next day transportation and on day report.

• Reply to guest emails in timely manner.

• Process all incoming and outgoing calls accurately and courteously to ensure smooth internal & external telecommunication as per hotel standards.

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered

• Diploma or above; graduate from hotel school or hospitality training institute is preferred

• Strong interpersonal and communications skills. Excellent command of both written and spoken English

• Great team player, flexible and self-motivated

The Cherries on Top (Nice-to-Haves):

• Passionate, independent & able to work in a face-paced environment

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Join our wellness programme to elevate your mental and physical wellbeing!

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Supervise daily membership and guest service operations

• Manage shifts and maintain accurate records

• Coordinate with front-of-house teams to ensure smooth service

• Support marketing initiatives, promotions, and event planning

• Uphold company policies and maintain confidentiality

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

Assistant Front Office Manager

Mandarin Oriental, Singapore is looking for an Assistant Front Office Manager to join our Front Office team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.   

About the job 

Based at the Mandarin Oriental, Singapore within the Front Office Department, the Assistant Front Office Manager is responsible overseeing the effective and efficient operation of Front Office which includes Reception, Concierge, Business Centre, Club Lounge and Telephone departments. Plan, organize, and motivate team to excel in delivering Legendary Quality Experience to all guests.  The Assistant Front Office Manager reports to the Director of Rooms. 

As Assistant Front Office Manager, you will be responsible for the following duties:  

1. Read through arrival report and ensure accuracy of guest history, services and amenities are accorded.  

2. Meet VIPs and perform guest relation duties and obtain comments and feedback. 

3. Motivate all Front Office colleagues to upsell rooms and achieve higher average room rate 

4. Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup. 

5. Monitor major group movement and coordinate with the various department 

6. Put up action plan covering all areas of operations in handling major groups.  

7. Monitor closed-out dates, room inventory and coordinates with Reservations. 

8. Establish and maintain operation standards.   

9. Innovate, initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.  Train colleagues on new work processes, understanding of policies and procedures.  Identify training needs and implements effective training program. 

10. Ensure adequate human resources coverage that meets the demand in the hotel. 

11. Guide, coach, counsels and evaluates the performance of GSM’s, GSE’s and GSA’s. 

12. Ensure effective communication via daily briefings, weekly updates and monthly brainstorming sessions within the department.  

13. Well-versed with Mandarin Oriental Hotel Group goals and information. 

14. Perform any other reasonable duties as required by the Front Office Manager or the Rooms Division Manager. 

 As Assistant Front Office Manager, we expect from you:  

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• Minimum 5 years of experience working in a 5-star hotel environment.

• At least 3 years of working experience as a Duty Manager in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you? 

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coaching and on-the-spot training.

• Handle incidents, emergencies and irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.

Holiday Inn Express Singapore Clarke Quay

About Holiday Inn Express: For travelers on the go, Holiday Inn Express offers the basics done brilliantly - a great night’s sleep with EXPRESS Recharge, free high-speed Internet, and the Express Start breakfast included – to help guest feel more than ready for their day. As the fastest growing brand for the InterContinental Hotels Group (IHG), Holiday Inn Express hotels can be found around the world, offering a simple, smart travel experience for both business and leisure travelers. In 2017, Holiday Inn Express introduced the updated Express Start breakfast featuring more than 30 complimentary hot and fresh items to choose from, including the signature one-touch pancake machine.

Job Description

What’s the job?

Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.

Your Day-to-Day

Financial Returns:

• Participate in the preparation of the annual departmental operating budget

• Monitor budget and control expenses with a focus on increasing productivity

• Analyse financials to drive revenues, future profitability, and maximum return on investment

• To assist in the hotel's revenue growth by leveraging on the company's systems & procedures

• Assist with third party vendor induction and support in managing the performance of third party vendors

Responsible Business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

• Act in a responsible and senior way when dealing with hotel revenue

People:

• Manage third party vendor staffing requirements, plan and assign work

• Ensure ‘one team approach’ and quality service through daily communication and coordination

• Drive improvements in team member engagement and are aligned with our brand service behaviours

Guest Experience:

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns

• Carry out the special needs and requests of guests and repeat visitors

• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.

• Demonstrate BrandHearted behaviours by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.

• Make time to interact with guests, solicit feedback and build relationships

• Ensure the ‘one team approach’ by assisting in all Reception tasks when required

• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards

• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management

What we need from You

• Minimum Diploma/Degree in Hospitality, or equivalent

• 4 years' related experience in the same role, or an equivalent combination of education and experience

• Leadership role involved in the effective running of the Front Office operations, including managing the operational team whlist overseeing third party vendors

• A positive and keen to learn attitude

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus.

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marriott International

Job Description

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.