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Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

Job Description

The Cluster Director of Event Sales & Services is a senior commercial and operational leader responsible for the complete lifecycle of the events business across Raffles Sentosa Singapore and Sofitel Singapore Sentosa, from sales strategy and revenue generation through to flawless on-site execution.

This role owns the MICE (Catering), Weddings, Social Events and Special Events portfolio, ensuring both properties are positioned as premier destinations for luxury meetings, incentive travel, brand launches, weddings and social celebrations, while delivering exceptional guest experiences and achieving strong financial performance.

As a key member of the Commercial Leadership Team, the role drives strategic growth, operational excellence, and brand leadership within Singapore’s highly competitive events market.

What you will be DOING:

1. Strategic Leadership & Business Growth

• Develop and execute a comprehensive cluster events strategy that maximizes revenue, profitability, market share, and brand positioning for both properties.
• Identify new demand generators, key market segments, and strategic partnerships to grow the overall events portfolio.
• Own annual budgets, business plans, forecasts, and long-term growth strategies for Events, MICE and Weddings.
• Lead high-level negotiations for major events, global accounts, luxury agencies, and key production partners.

1. Event Sales & Revenue Performance

• Oversee all event sales activities including MICE, Corporate Events, Incentives, Weddings, Social and Special Events (to include Owners).
• Ensure optimal conversion, pricing strategy, yield management, and production pacing in close partnership with Revenue Management.
• Establish clear KPIs, performance metrics, and accountability across both event sales and event services teams.
• Drive consistent achievement of revenue and profitability targets.

1. Event Services & Operational Excellence

• Ensure the seamless execution of all events across both properties, delivering legendary Raffles service and refined Sofitel hospitality.
• Set and uphold world-class service standards, operational procedures, and guest experience benchmarks.
• Personally oversee high-profile, VIP, and complex events.

1. Brand Stewardship & Market Presence

• Act as senior brand ambassador for both properties within the global events and luxury travel marketplace.
• Strengthen relationships with key planners, agencies, corporates, wedding specialists, and industry influencers.
• Represent both properties at major industry events, roadshows, trade shows, and strategic client engagements.

1. Team Leadership & Culture Development

• Lead, mentor, and develop the cluster Event Sales & Services organisation.
• Build a high-performance culture with strong engagement, training, succession planning, and retention.
• Foster collaboration between commercial and operations teams across both hotels.

1. Cross-Functional Collaboration

• Partner closely with Sales, Revenue, Marketing, Finance, Culinary and Hotel Operations to ensure full alignment of commercial objectives and flawless delivery.
• Drive continuous improvement, innovation and best-practice sharing across both hotels.

Qualifications

• Bachelor’s degree in Hospitality Management, Business or related field (Master’s degree preferred).
• Minimum 12–15 years of senior leadership experience in event sales and operations within luxury or premium hospitality.

Additional Information

YOUR EXPERIENCE AND SKILL REQUIRED

• Proven success leading complex, high-value MICE, wedding, and special event portfolios.
• Strong financial, commercial and strategic acumen.
• Exceptional leadership, negotiation and stakeholder management capabilities.
• Experience managing multi-property or cluster operations preferred.

Key Competencies:

• Strategic Commercial Leadership
• Luxury Event Expertise
• Revenue Growth & Profit Optimization
• Guest Experience Excellence
• Executive Stakeholder Engagement
• High-Performance Team Leadership
• Brand Stewardship & Market Influence

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS 

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None 

WHO WE ARE:

Join UKi Media & Events (part of CloserStill Media) as we expand our global portfolio into China.
Automotive Testing Expo is the world’s leading event dedicated to the quality, safety, reliability and durability of vehicles, and is the premier launchpad in China for breakthrough technologies in automotive testing, evaluation and quality engineering.

As part of our continued growth, this is an exciting new hire supporting our strategic expansion in the region. You’ll be joining a global organisation recognised for delivering market-leading B2B events and publications, with a strong reputation for innovation and industry impact.

This role will be based in our Singapore office, working closely with international teams to drive the development and success of Automotive Testing Expo in China.

WHO WE ARE LOOKING FOR:

UKi Media is looking for a Events Director, overall responsibility for the shows performance leading the team across all disciplines. To ensure tactics are produced to manage the event program and budgets as well as resources and staff as directed by the Divisional Director/Managing Director. To proactively ensure the success of high profile events whilst maximising profits. To proactively liaise with other departments such as operations, marketing and the show team to ensure the smooth running of the event as well as planning and post event responsibilities. Proactively manage the show budgets ensuring no overspend and maximum profitability for the business. Proactively support the company’s senior management team to ensure the smooth running of the company as and when required.  

THE ROLE:

Brands

• Through research, analysis, developing relationships and market intelligence, to implement strategies and initiatives to ensure the on-going growth and sustainability of the event – writing a business plan for the event (updated annually)
• Produces a coherent brand strategy for all four events to maintain and increase relevance to all markets, meeting visitor and exhibitor expectations
• Ensure that marketing strategy is aligned with the event’s commercial objectives
• Provide a strategic event floor plan in conjunction with the Operations Manager – designed to meet the budget target and optimise the visitors experience and ensure constant and consistent visitor stand traffic for exhibitors
• Identify and implement (where possible) extra revenue streams and brand extension opportunities
• Monitor and report competitor activity, taking actions where necessary
• To get close to your market, understand its trends and develop your event around it

Financial

• Overall accountability for setting annual P&L as well as for meeting and exceeding budgeted gross and net profit contribution of all four shows
• Ensuring that the PO process is adhered to and any anomalies in the monthly management accounts are spotted early and acted upon
• Ensuring credit control collects funds in a timely fashion and before each show opens
• Provide a monthly report and forecast on show revenues, contribution, manpower and actions that are being taken for the shows to achieve budget
• Write in conjunction with the show team the annual exhibition business plan factoring in KPIs and a P&L or each show

General Management

• Day to day management of the event team
• Set clear goals and objectives for all reporting staff
• Set, monitor and evaluate performance targets (with the aid of CRM applications)
• Create, monitor and evaluate individual bonus plans for the show team
• Complete annual and mid-term staff appraisals as necessary
• Recruit and interview new staff where necessary
• Assess, develop and coach all reporting staff (including identifying bespoke training needs of individuals where necessary)
• Motivate the team
• Coach and develop the team in all aspects of their roles, creating transition map to expanded roles and promotion where appropriate
• Interdepartmental –manage relationships with supporting departments, ensuring they are aligned to the event’s business objectives and commercial goals
• To undertake any other duties as reasonably requested

Operations

• Working with the operations director to develop an operational strategy that meets/comes in under budget while ensuring high levels of exhibitor and delegate experiences and production values are maintained
• Ensure the operational plan is being delivered in an efficient and timely manner

Marketing

• Develop campaign strategy with the Marketing Director to meet overall visitor numbers (with the right demographics), feature content, visitor and acquisition costs
• Personally manage all key industry partnerships in conjunction with Marketing Director
• Develop an exhibitor campaign strategy including vertical and horizontal activity
• Appoint contractors/suppliers/agencies with the Marketing Director as required
• Conduct press/TV and radio interviews as necessary

Relationships

• Foster positive and professional relationships with key suppliers, associations, media and commercial partners

Sales

• Manage the Show Managers and other sales staff
• Lead by example – beyond team target, also responsible for delivering personal sales targets across the event under your management
• Develop a campaign strategy with the sales team that meets and exceeds targets including overall numbers of exhibitors, exhibitor mix, stand sales, sponsorship inventory, yield and sponsorship revenues
• Ensure the sales plan is being delivered on target and budget and activity targets (outbound call volumes and face-to-face meetings) are met
• Support the sales team in developing new revenues streams and creative and complex sales such as sponsor
• Visit and canvas at competitor and industry events
• Run and manage the rebook process and rebook team
• Role play the sales team regularly and share areas for enhanced sales performance and best practice
• Manage the prospect database to ensure it is constantly updated and is fit for purpose falling in line with the companies CRM policy.
• Ensure a constant high quality of delivery in all prospect, exhibitor and partner communication ensuring the message is on point.

ABOUT YOU:

• 
  
• Proven experience leading large-scale events from concept to execution, with a strong record of delivering exceptional attendee experiences.
• Strategic thinker with the ability to translate organizational goals into innovative event concepts and measurable outcomes.
• Exceptional leadership skills, with experience managing cross-functional teams, partners, and vendors under tight timelines.
• Strong budget management and negotiation abilities, ensuring events are delivered on time and within financial targets.
• Excellent communicator who thrives in fast-paced environments and can solve problems quickly and calmly.
• Highly organized, detail-oriented, and committed to maintaining high standards of quality and professionalism.
• Comfortable using event management tools, data insights, and technology to enhance planning and execution.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. 

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, please contact our HR team at hr@closerstillmedia.com.

Job Description

• Drive wedding and social event sales through proactive business development and strategic client engagement.
• Create tailored proposals and packages to meet clients’ visions and budgets.
• Conduct site inspections, consultations, and negotiations to secure bookings.
• Partner with culinary, banquet, and operations teams to ensure seamless event execution.
• Represent the hotel at bridal fairs, networking events, and marketing initiatives.
• Achieve revenue targets while maintaining the highest service and quality standards.
• Stay updated on local wedding trends and competitors to enhance our market positioning

Job Requirements

• At least 3–5 years of experience in catering sales, event planning, or wedding management ideally within a 4/5-star hotel environment.
• Proven ability to convert leads into successful events and build long-term client relationships.
• Strong organizational, communication and presentation skills.
• Creative flair and an eye for detail, with a deep understanding of modern wedding trends in Singapore.
• A team player who thrives in a fast-paced, service-driven environment.
• Willingness to work flexible hours including weekends and public holidays as required.

Mandarin Oriental, Bangkok is looking for a Assistant Director of Sales - Asia to join our Leadership team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 15 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.

About the job

To develop maximum opportunities to generate sales volume with a view of exceeding Budget expectations for room, all F&B related sales and hotel recreational facilities to the leisure market.

 As Assistant Director of Sales - Asia, you will be responsible for the following duties:

• To develop maximum opportunities to generate sales volume with a view of exceeding Budget expectations for room, all F&B related sales and hotel recreational facilities to the leisure market.

• Account Management and Business Development for all Market Segments that have been assigned by Director of Sales and Partnership Marketing

• To develop, implement and evaluate marketing opportunities in the leisure market for the hotel.

• Able to provide timely responses, immediate communication to the properties, and develop professional long-term business relationship.

• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• To represent hotels in various events and functions which could benefit relationships with the local community with a view of increasing business volumes at the hotel.

• To be responsible for prospecting for new business, while maintaining and nurturing old customers and accounts. Set goals for their activities each week or month by which type of activity they will be doing

• Proactively reaches out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events.

• To prepare daily sales calls and activities and ensure up-to-date reports are input into Sales systems.

• To develop and carry-out direct sales activities both on and off the property in conjunction with the Director of Sales and Partnership Marketing, Director of Commercial Strategy and maintaining a high level of exposure for the hotel.

• To guide operational staff in handling specific markets preference and behavior.

• To work closely and enthusiastically with other Department Heads to ensure teamwork and a smooth and efficient operation of the hotel.

• To recommend improvements in hotel operations where there are opportunities for improving service levels, increasing revenues, or reducing costs.

• To perform any other reasonable duties as required by the Department Head from time to time.

As Assistant Director of Sales - Asia, we expect from you: 

• A minimum of 5 years in a luxury brand marketing leadership position.

• Knowledge of luxury TMCs, wholesalers, travel agents, and other responsible market segments.

• Excellent presentation and proactive communication skills in both verbal and written in English and Chinese. 

• High flexibility and ability to work under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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